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Developing Communication Competency for Engineers: The Case of the Hydropower Sector in Bhutan 培养工程师的沟通能力:不丹水电部门的案例
Q1 Business, Management and Accounting Pub Date : 2024-03-12 DOI: 10.1109/EMR.2024.3374822
Gayleg Zangmo;Dorji T. Phuntshok
Communication is considered a core engineering activity engaged by engineers. In this article, we share our communication experience while working in the hydropower sector in Bhutan. The types of communication engaged by engineers in the hydropower sector in Bhutan are both written and verbal communication. Written communication includes writing proposals to obtain approval, business letters, and reports to communicate with outside agencies and senior-level management, respectively, using computer application programs. We have shared guidance on how to write business letters for effective communication based on our experience. Verbal communication includes presentations to the management using Microsoft PowerPoint software and intercultural communication in many languages and local dialects with work colleagues and staff. We also present the various technologies, such as mobiles, phones, Internet, Enterprise Resource Planning Software (SAP), and Zoom and Skype computer application programs, used in the hydropower sector in Bhutan. Since this article provides vital insight into the communication competency of engineers working in the hydropower sector in Bhutan, we have also made recommendations to inform the engineering education curriculum to reduce the gap between engineering education and practice, especially in Bhutan. Other countries with similar context can also use it to inform their engineering education curriculum to bridge the gap between education and practice.
交流被认为是工程师从事的一项核心工程活动。在本文中,我们将分享在不丹水电部门工作时的交流经验。不丹水电行业工程师的沟通类型包括书面沟通和口头沟通。书面沟通包括撰写建议书以获得批准、商务信函和报告,分别用于与外部机构和高层管理人员沟通,并使用计算机应用程序。我们根据自身经验,就如何撰写商业信函进行有效沟通提供了指导。口头交流包括使用 Microsoft PowerPoint 软件向管理层进行演示,以及使用多种语言和当地方言与同事和员工进行跨文化交流。我们还介绍了不丹水电部门使用的各种技术,如手机、电话、互联网、企业资源规划软件 (SAP)、Zoom 和 Skype 计算机应用软件。由于本文对不丹水电行业工程师的沟通能力提供了重要的见解,我们还提出了一些建议,以指导工程教育课程,缩小工程教育与实践之间的差距,尤其是在不丹。具有类似背景的其他国家也可以利用这篇文章来指导其工程教育课程,缩小教育与实践之间的差距。
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引用次数: 0
Kano Model for Enhancing Business Strategy Through Customer Preference Analysis: A Case Study of Packaged Mineral Water Bottles 通过客户偏好分析改进业务战略的卡诺模型:包装矿泉水瓶案例研究
Q1 Business, Management and Accounting Pub Date : 2024-03-07 DOI: 10.1109/EMR.2024.3373596
M B Shravan;Manjunath S;Abhiram M
This article examines how the Kano model can enhance business strategies beyond product development. Current research explores how customer preferences, with the Kano model, can optimize marketing efforts for mineral water bottles. The article identifies high-impact factors, such as availability, reliability, and affordability. The proposed sequential strategy categorizes attributes into high-, moderate-, and low-impact groups. New market entrants are advised to prioritize high-impact attributes, such as availability, reliability, and affordability. Established companies can strategically shift their focus to moderate-impact attributes, such as taste, mineral content, and advertising. Finally, market penetration should focus on low-impact attributes, including bundling, staff interactions, discounts, appearance, and branding.
本文探讨了卡诺模型如何在产品开发之外提升企业战略。当前的研究探讨了客户偏好如何通过卡诺模型优化矿泉水瓶的营销工作。文章确定了影响较大的因素,如可用性、可靠性和经济性。建议的顺序战略将属性分为高、中、低影响组。建议新进入市场的公司优先考虑高影响属性,如可用性、可靠性和可负担性。老牌企业可将战略重点转移到中等影响属性上,如口味、矿物质含量和广告。最后,市场渗透应侧重于低影响属性,包括捆绑、员工互动、折扣、外观和品牌。
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引用次数: 0
Quantum Computing in Finance: The Intesa Sanpaolo Experience 金融领域的量子计算:意大利联合圣保罗银行的经验
Q1 Business, Management and Accounting Pub Date : 2024-03-06 DOI: 10.1109/EMR.2024.3373796
Rafael Sotelo;Davide Corbelletto;Emanuele Dri;Edoardo Giusto;Bartolomeo Montrucchio
Quantum computing (QC) promises to revolutionize the computing domain with its ability to outperform classical computing in various applications. This article explores the potential of QC and its impact on the financial industry, among other domains. It focuses on the Quantum Competence Center at Intesa Sanpaolo, the largest bank in Italy. The Quantum Competence Center aims at leveraging quantum technologies to drive innovation and enhance banking and financial services. This article discusses the establishment of this corporate entity, its objectives, collaborations with academic institutions and quantum providers, workforce development initiatives, future perspectives, and the challenge of integrating QC into the bank's operational workflow.
量子计算(QC)凭借其在各种应用中超越经典计算的能力,有望彻底改变计算领域。本文探讨了量子计算的潜力及其对金融业等领域的影响。文章重点介绍了意大利最大的银行 Intesa Sanpaolo 的量子能力中心。量子能力中心旨在利用量子技术推动创新,提升银行和金融服务。本文讨论了该公司实体的建立、目标、与学术机构和量子供应商的合作、劳动力发展计划、未来展望以及将量子能力中心整合到银行运营工作流程中的挑战。
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引用次数: 0
Innovation Management, Digital Transformation, and Firm Performance in the New Normal 新常态下的创新管理、数字化转型和企业绩效
Q1 Business, Management and Accounting Pub Date : 2024-03-05 DOI: 10.1109/EMR.2024.3373547
Iván Puelles;Iván De La Vega
The pandemic caused by SARS-CoV-2 and its variants forced all types of organizations around the world to accelerate their plans for digital transformation and more effectively manage innovation to adapt more quickly to the virtual environment. This process forced organizations, in general, and companies, in particular, to adapt their operations to the new normal. These changes also had a significant impact on companies’ business models, which made it necessary to understand the effects of these changes on their performance. Consequently, this investigation sought to study the relationship between innovation management and digital transformation, evaluated how both variables affect firm performance, and analyzed the mediating role of digital transformation in the relationship between innovation management and firm performance. To address these challenges, a theoretical framework was developed to study the relationships among the variables; managers at 291 companies in the retail sector in Lima, Peru, were surveyed; and structural equation modeling was applied. The findings revealed that innovation management had a positive impact on digital transformation. Furthermore, both variables had a positive impact on firm performance, and digital transformation acted as a mediating variable in the relationship between innovation management and firm performance. These findings contribute to the academic literature and provide practical guidance for decision and policymakers in innovation and digital transformation processes.
SARS-CoV-2 及其变种引发的大流行迫使全球各类组织加快数字化转型计划,更有效地管理创新,以更快地适应虚拟环境。这一过程迫使一般组织,特别是公司,调整其运营以适应新常态。这些变化也对公司的业务模式产生了重大影响,因此有必要了解这些变化对公司业绩的影响。因此,本调查试图研究创新管理与数字化转型之间的关系,评估这两个变量如何影响企业绩效,并分析数字化转型在创新管理与企业绩效之间关系中的中介作用。为了应对这些挑战,我们建立了一个理论框架来研究变量之间的关系;对秘鲁利马零售业 291 家公司的经理进行了调查;并应用了结构方程模型。研究结果表明,创新管理对数字化转型有积极影响。此外,这两个变量对企业绩效都有积极影响,而数字化转型则是创新管理与企业绩效之间关系的中介变量。这些研究结果为学术文献做出了贡献,并为创新和数字化转型过程中的决策者和政策制定者提供了实际指导。
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引用次数: 0
Viability and Eco-Consequences of Synthetic and Natural Graphite for Lithium-Ion Battery Anodes in the USA 美国锂离子电池阳极用合成石墨和天然石墨的可行性及生态后果
Q1 Business, Management and Accounting Pub Date : 2024-03-04 DOI: 10.1109/EMR.2024.3372697
Rijo Jacob Robin
This article examines the graphite industry's multifaceted dynamics, particularly its integral role in lithium-ion battery anodes and the intricate environmental ramifications of its life cycle. Delving into economic, security, and climate dimensions, the article underscores the critical importance of employing life cycle assessment to inform strategic decisions. By dissecting the challenges and opportunities, the article charts a path forward that advocates a harmonious blend of synthetic and natural graphite while accentuating security, sustainability, and technological evolution. This approach is envisioned to lay the foundation for a sustainable energy landscape, marked by innovation, resilience, and ecologically conscious practices. With its intricate insights, the article serves as a compass guiding industries, policymakers, and researchers toward a future that unites economic progress, national security, and environmental stewardship. In a time of evolving energy paradigms and global imperatives, this article offers a holistic framework for fostering a balanced synthesis of technology, security, and sustainability in the graphite industry, thereby shaping a future of enduring energy prosperity.
本文探讨了石墨行业的多方面动态,特别是其在锂离子电池阳极中不可或缺的作用及其生命周期对环境的复杂影响。文章深入探讨了经济、安全和气候方面的问题,强调了采用生命周期评估为战略决策提供依据的极端重要性。通过对挑战和机遇的剖析,文章描绘了一条前进的道路,倡导合成石墨和天然石墨的和谐融合,同时强调安全性、可持续性和技术演进。这种方法旨在为可持续能源格局奠定基础,其特点是创新、弹性和具有生态意识的实践。文章以其精辟的见解,为行业、政策制定者和研究人员提供了一个指南针,指引他们走向经济进步、国家安全和环境管理相结合的未来。在能源范式和全球当务之急不断演变的时代,这篇文章为促进石墨行业技术、安全和可持续发展的平衡综合提供了一个整体框架,从而塑造了一个能源持久繁荣的未来。
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引用次数: 0
Simplified, Meaningful, Progress Tracking for Business Projects 简化、有意义的业务项目进度跟踪
Q1 Business, Management and Accounting Pub Date : 2024-02-29 DOI: 10.1109/EMR.2024.3370260
Frank Einhorn;Jack Meredith
It is important for executives to understand the status of business projects in their areas of accountability, allowing timely decisions to be taken. But often this does not happen due to lack of, or misleading, reporting. One reason is shortcomings in the widely accepted textbook approach, referred to here as “classical” earned value management (CEVM). While such approaches are often used for construction projects, they do not work well for business projects. The reason is that CEVM works for projects whose scope activities are well understood, possible to estimate upfront, and change relatively little. Business projects seldom meet any of these criteria. This and other factors render CEVM impractical for almost all business projects. Project managers who try to use it for business projects usually find they are unable to obtain meaningful information, and thus blame themselves, whereas the problem is that CEVM is unsuitable for these kinds of projects. Fortunately, alternatives exist that honor the earned value principles and can be used quickly and meaningfully for business projects. One such approach, labeled project progress tracker, is outlined here. It uses a simple spreadsheet and works as well for an agile project as for any other business project.
对于高管来说,了解其负责领域内业务项目的状况,以便及时做出决策,是非常重要的。但由于缺乏报告或报告误导,往往无法做到这一点。原因之一是广为接受的教科书方法存在缺陷,在此被称为 "经典 "挣值管理(CEVM)。虽然这种方法常用于建筑项目,但在商业项目中并不适用。原因在于,CEVM 适用于范围活动非常明确、可以预先估算且变化相对较小的项目。商业项目很少符合这些标准。这一点以及其他因素导致 CEVM 几乎不适用于所有商业项目。试图在商业项目中使用 CEVM 的项目经理通常会发现,他们无法获得有意义的信息,从而责怪自己,而问题在于 CEVM 不适合这类项目。幸运的是,有一些替代方法既遵守了挣值原则,又能快速、有意义地用于商业项目。这里简要介绍一种名为 "项目进度跟踪器 "的方法。它使用一个简单的电子表格,对于敏捷项目和任何其他商业项目一样有效。
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引用次数: 0
An Analytical Review on the Impact of Artificial Intelligence on the Business Industry: Applications, Trends, and Challenges 人工智能对商业行业影响的分析评论:应用、趋势和挑战
Q1 Business, Management and Accounting Pub Date : 2024-02-29 DOI: 10.1109/EMR.2024.3355973
Kuldeep Gurjar;Anshika Jangra;Hasnan Baber;Maidul Islam;Shabnam Abdulkasem Sheikh
The integration of artificial intelligence (AI) in business processes has revolutionized many industries by automating tasks, improving decision-making processes, and enhancing customer experiences. This review article examines the impact of AI in business areas, including its applications, challenges, limitations, current trends, and future work. The article begins with defining the importance of AI in business, followed by an overview of its applications in various sectors, such as customer service, marketing, finance, healthcare, manufacturing, logistics, and human resources. The advantages and benefits of AI implementation are explored, along with the examples of successful AI implementation and changes in business processes. The challenges and limitations of AI technology, such as ethical concerns, data privacy and security issues, technical expertise and knowledge, and high implementation costs, are explained. Current trends in AI integration, such as the integration of AI with other technologies, the growing demand for AI skills, and the development of more advanced and sophisticated AI algorithms, are presented. The review concludes with recommendations and predictions for the future of AI in business areas and proposes strategies for successful AI implementation while reflecting on ethical and social considerations. Our analysis in this article points to various open research areas and improves the understanding of AI in the business field.
将人工智能(AI)融入业务流程,通过实现任务自动化、改善决策流程和提升客户体验,给许多行业带来了革命性的变化。这篇评论文章探讨了人工智能在商业领域的影响,包括其应用、挑战、局限性、当前趋势和未来工作。文章首先定义了人工智能在商业中的重要性,然后概述了其在客户服务、营销、金融、医疗保健、制造、物流和人力资源等各个领域的应用。文章探讨了实施人工智能的优势和好处,以及成功实施人工智能和改变业务流程的实例。还解释了人工智能技术的挑战和局限性,如道德问题、数据隐私和安全问题、技术专长和知识以及高昂的实施成本。介绍了当前人工智能整合的趋势,如人工智能与其他技术的整合、对人工智能技能日益增长的需求以及更先进、更复杂的人工智能算法的发展。综述最后对人工智能在商业领域的未来提出了建议和预测,并提出了成功实施人工智能的战略,同时对道德和社会因素进行了反思。我们在本文中的分析指出了各种开放的研究领域,提高了人们对商业领域人工智能的理解。
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引用次数: 0
Unlock the Secret to Achieving Digital Transformation Success With the Delta Framework 利用德尔塔框架揭开成功实现数字化转型的秘密
Q1 Business, Management and Accounting Pub Date : 2024-02-28 DOI: 10.1109/EMR.2024.3367658
Scott R. Coplan
Large-scale digital transformations often fail. This article introduces the Delta Framework, which proposes a holistic approach to enhance digital transformation success. Delta integrates the Project Management Institute's Project Management Body of Knowledge (PMBOK), Scrum, and Accelerating Implementation Methodology (AIM) change management methodology from Implementation Management Associates (IMA). While traditional methodologies address cognitive aspects, Delta acknowledges the significance of managing stakeholders' emotions during transformations. AIM evaluates readiness, manages resistance, and establishes sustainable change. Through a practical example of an Electronic Health Record (EHR) project, this article describes how Delta integrates AIM to improve alignment, communication, sponsorship, reinforcement, and continuous optimization. The Framework aligns stakeholder and project objectives, tailors communication to diverse stakeholder needs, establishes a cascading network of sponsors, reinforces desired behaviors, and emphasizes ongoing improvement in stakeholders' well-being. Delta is a comprehensive and adaptive approach addressing cognitive and emotional dimensions for increased digital transformation success. This article also includes specific takeaways, a case study applying Delta, and a worksheet to help managers understand how to use the Framework to assess and improve their digital transformations.
大规模数字化转型往往会失败。本文介绍了 Delta 框架,它提出了一种提高数字化转型成功率的整体方法。Delta 整合了项目管理协会的项目管理知识体系(PMBOK)、Scrum 和实施管理协会(IMA)的加速实施方法论(AIM)变革管理方法论。传统方法涉及认知方面,而 Delta 则承认在变革过程中管理利益相关者情绪的重要性。AIM 评估准备情况、管理阻力并建立可持续的变革。本文通过一个电子病历(EHR)项目的实际案例,介绍了台达如何整合 AIM 以改善协调、沟通、赞助、强化和持续优化。该框架使利益相关者和项目目标保持一致,针对不同利益相关者的需求进行沟通,建立一个层层递进的赞助者网络,强化预期行为,并强调持续改善利益相关者的福利。Delta 是一种全面的适应性方法,可解决认知和情感方面的问题,从而提高数字化转型的成功率。本文还包括具体启示、应用 Delta 的案例研究和工作表,以帮助管理人员了解如何使用该框架评估和改进其数字化转型。
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引用次数: 0
The Sixth Organizational Maturity Level and Autonomous Digital Transformation for Nonlinear or Exponential Growth 第六个组织成熟度等级和自主数字化转型,实现非线性或指数式增长
Q1 Business, Management and Accounting Pub Date : 2024-02-13 DOI: 10.1109/EMR.2024.3365789
Manfred Bernhard Schrettenbrunner
“Artificial-intelligence-driven management” is the axiomatic paradigm shift that replaces the Deming cycle with the artificial-intelligence-assisted plan–predict–act (PPA) cycle. Apart from its disruptive hermeneutic format and decisively extended reality, PPA-compliant management systems are the foundation of the sixth organizational maturity level, and of “autonomous digital transformation”, both of which regulate the collaboration of and with autonomous robots or anthropomorphic systems in real time. The complementary characteristics of PPA- and (PDCA)-compliant management systems are identified and compared in very general terms. PPA-compliant management systems consist of the collections of various AIDMCores that autonomously transform the external reality with recursively enhanced real-time decision making, which also includes their (optionally mobile) transient internal reality given by lateral and vertical collaboration and spontaneous phase transitions into different orders of organizational topologies. “Autonomous digital transformation” unfolds an innovation strategy, drives barrier-free collaboration, expands technical and management standards, and unifies technology platforms across all relevant domains, such as production, administration, smart proprietary, and nonproprietary environments on the Earth's surface and beyond. Humanoid collaboration, automation infrastructure, and system integration are also affected, all of which can catalyze the implementation of PPA cycles by leading mature organizations from industry and beyond. AIDMCores are verified and validated with PPA-compliant infrastructures, which are essential parts of the hermeneutic format, and in addition are being used to generate organic nonlinear or exponential growth on a limited scale for value streams, smart factories, supply chains, and beyond. Achieved results demonstrate that PPA cycles are capable of outperforming benchmarks compiled by PDCA-compliant management systems.
"人工智能驱动的管理 "是以人工智能辅助的计划-预测-行动(PPA)循环取代戴明循环的公理范式转变。除了其颠覆性的诠释格式和决定性的现实扩展外,符合 PPA 的管理系统还是第六个组织成熟度级别和 "自主数字化转型 "的基础,两者都对自主机器人或拟人系统的实时协作以及与之的协作进行了规范。我们以非常概括的方式确定并比较了 PPA 合规管理系统和 (PDCA) 合规管理系统的互补特征。符合 PPA 标准的管理系统由各种 AIDMCores 的集合组成,这些 AIDMCores 通过递归增强的实时决策自主改变外部现实,其中还包括通过横向和纵向协作以及自发的阶段性转换进入不同组织拓扑结构的(可选移动的)瞬时内部现实。"自主数字化转型 "展开了一项创新战略,推动了无障碍协作,扩展了技术和管理标准,并统一了所有相关领域的技术平台,如地球表面及其以外的生产、管理、智能专有和非专有环境。仿人协作、自动化基础设施和系统集成也会受到影响,所有这些都能促进行业内外领先的成熟组织实施 PPA 循环。AIDMCores 通过符合 PPA 标准的基础设施进行验证和确认,这些基础设施是诠释格式的重要组成部分,此外还被用于在价值流、智能工厂、供应链及其他方面产生有限规模的有机非线性或指数增长。已取得的成果表明,PPA 循环能够超越符合 PDCA 标准的管理系统所编制的基准。
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引用次数: 0
The Adoption of Complex Problem-Solving Practices and Its Impact in Companies’ Ability to Address Strategic Challenges 采用复杂问题解决方法及其对公司应对战略挑战能力的影响
Q1 Business, Management and Accounting Pub Date : 2024-02-09 DOI: 10.1109/EMR.2024.3364531
Joao Loureiro;Leandro F. Pereira
Today's world is characterized by a fast-paced, constantly evolving environment, presenting companies and business managers with more complex, uncertain, and urgent challenges than ever before. To remain relevant, companies need to be alert, permanently identifying and addressing potential threats and opportunities. Continuous transformation plays a determinant role for companies that thrive and are successful. However, more than just the definition of solutions or decision-making processes, it is of the utmost importance to understand how companies identify, analyze, prioritize, and overcome these challenges. Due to its nature, strategic problems often entail a much higher risk than recurrent or at least known problems, thus becoming critical to analyze how business managers approach such problems. For that matter, building on the prior research of complex problem solving, this article followed a qualitative approach, carrying out semistructured interviews with open-ended questions to capture the real-life experiences of top managers within the challenging, dynamic, and fast environmental context of the corporate world. This enabled a comprehensive collection of relevant information and its consequent analysis through data mining techniques, thereby allowing to identify the type of approaches adopted to address strategic problems and the factors that have a greater influence on the application of such approaches.
当今世界的特点是节奏快、环境不断变化,公司和业务经理面临着比以往任何时候都更加复杂、不确定和紧迫的挑战。为了保持与时俱进,企业需要时刻保持警惕,不断识别和应对潜在的威胁和机遇。持续转型对企业的发展和成功起着决定性作用。然而,除了确定解决方案或决策过程之外,最重要的是要了解企业如何识别、分析、优先处理和克服这些挑战。由于其本质,战略问题通常比经常性问题或至少是已知问题具有更高的风险,因此分析企业管理者如何处理此类问题变得至关重要。为此,本文在先前对复杂问题解决方法的研究基础上,采用定性方法,通过开放式问题进行半结构式访谈,以捕捉高层管理者在充满挑战、充满活力和快速发展的企业环境中的真实经历。这样就能全面收集相关信息,并通过数据挖掘技术对其进行分析,从而确定解决战略问题所采用的方法类型,以及对这些方法的应用产生较大影响的因素。
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引用次数: 0
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IEEE Engineering Management Review
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