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The Effects of Service Quality and Positive Recommendation on Trust Building in Mobile Banking Adoption Among the Customers of Private Banks in Myanmar 服务质量和积极推荐对缅甸私人银行客户使用手机银行建立信任的影响
Pub Date : 2021-11-30 DOI: 10.33005/jasf.v4i2.192
Phyo Min Tun
This study attempts to follow the research direction and fill the research gaps of previous studies, most notably mobile financial service landscape, specifically mobile banking (MB) services of private banks in Myanmar. The proposed research model in this study emphasizes service quality, positive recommendation, and different perspectives of trust in namely: trust in bank and trust in MB, evaluated their extent of influence on customers of private banks to adopt MB. The data was collected from 310 customers of private banks in Myanmar. Structural equation modeling (SEM) and confirmatory factor analysis (CFA) were employed to analyze the data and investigate the hypotheses. The analysis results indicate that customer intention to adopt MB is significantly influenced by trust in MB however trust in the bank was found to be statistically insignificant. The positive recommendation plays a critical role in the improvements of trust in the bank and MB according to the research results. Although service quality is a key factor to obtaining positive recommendations and acquiring trust in the bank, it is an insignificant factor for building trust in MB. Further, trust in the bank has a significant effect on trust in MB. These findings are highly beneficial for future research studies in a similar context and bank managers to develop appropriate strategies regarding MB services in the private banking sector in Myanmar.
本研究试图沿着研究方向,填补以往研究的空白,尤其是缅甸私人银行的移动金融服务景观,特别是移动银行(MB)服务。本研究提出的研究模型强调服务质量、积极推荐和信任的不同视角,即信任银行和信任MB,评估它们对私人银行客户采用MB的影响程度。数据收集自缅甸310名私人银行客户。采用结构方程模型(SEM)和验证性因子分析(CFA)对数据进行分析和假设检验。分析结果表明,客户对MB的信任显著影响客户采用MB的意愿,而对银行的信任在统计学上不显著。研究结果表明,积极推荐对提高银行和MB的信任起着至关重要的作用。尽管服务质量是获得积极推荐和获得银行信任的关键因素,但它对建立银行信任的影响并不显著。此外,对银行的信任对银行信任有显著影响。这些发现对未来类似背景下的研究和银行经理制定适当的缅甸私人银行业MB服务策略非常有益。
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引用次数: 0
How Do Social Contribution Value and Ownership Structure Influence Corporate Sustainable Growth in State-Owned Companies in Indonesia? 社会贡献价值和股权结构如何影响印尼国有企业的可持续增长?
Pub Date : 2021-11-30 DOI: 10.33005/jasf.v4i2.158
Kenny Ardillah
This study aims to prove empirically social contribution value, ownership concentration, and ownership circulation have a positive influence on corporate sustainable growth which is controlled by leverage and profitability. This study theory focuses on agency theory and stakeholder theory. The study sample focuses on state-owned companies listed on the Indonesia Stock Exchange in the 2014-2019 period. The data of this study’s sample used certain selection criteria with the use of the purposive sampling method to obtain 83 data that became the study sample. Data were analyzed using the multiple regression analysis methods. The results of this study indicate that social contribution value doesn’t influence corporate sustainable growth which is controlled by leverage and profitability. Ownership concentration and ownership circulation don’t influence corporate sustainable growth which is controlled by leverage and profitability. The social contribution value is a form of social and environmental responsibility for the company's operations towards stakeholders that don’t support the corporate sustainable growth of the company in the long term. The spread of the company’s share ownership structures that traded highly and weren’t concentrated on certain parties of shareholders can’t support the implementation of decisions made by management to increase the corporate sustainable growth. Because of its limitations, future studies can reflect the extent to which the assessment of corporate social contributions is carried out by one sector of a company other than state-owned companies.
本研究旨在实证证明社会贡献价值、股权集中度和股权流转对由杠杆和盈利能力控制的企业可持续增长具有正向影响。本文主要研究代理理论和利益相关者理论。研究样本集中在2014-2019年期间在印尼证券交易所上市的国有企业。本研究样本的数据采用一定的选择标准,采用有目的的抽样方法,得到83个数据作为研究样本。采用多元回归分析方法对数据进行分析。研究结果表明,社会贡献价值对企业的可持续增长没有影响,企业的可持续增长受杠杆率和盈利能力的控制。股权集中度和股权流转不影响公司的可持续增长,公司的可持续增长受杠杆和盈利能力的控制。社会贡献价值是公司对不支持公司长期可持续发展的利益相关者的社会和环境责任的一种形式。公司股权结构分散,交易频繁,不集中于某些股东,无法支持管理层为提高公司可持续增长而做出的决策的实施。由于其局限性,未来的研究可以反映出企业社会贡献评估在多大程度上是由国有企业以外的一个部门进行的。
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引用次数: 0
The Readiness for Implementation of Financial Management Patterns of Regional Public Services Agency at Public Health Center 公共卫生中心区域公共服务机构财务管理模式的实施准备
Pub Date : 2021-11-30 DOI: 10.33005/jasf.v4i2.221
Evada Dewata, Hadi Jauhari
The purpose of the study is to determine the readiness of Lais public health center and Teluk Kijing public health center of Musi Banyuasin District, South Sumatra Indonesia, in managing finances of regional public service agencies (BLUD). Time of research from March-July 2021. Used the types of descriptive qualitative research to review the documents, observation, and in-depth interviews to the research subject as many as 10 (ten) informants. The triangulation technique is used in testing the validity of the data. The research result showed that Lais public health center and Teluk Kijing public health center were ready to implement the financial management pattern of BLUD, which can be seen from the results of input analysis, process, and output from the analysis of stakeholder, related commitment, knowledge and responsibilities, funding (money), infrastructure (materials) and methods, in addition, substantive requirements, technical requirements, and administrative requirements have been carried out. The results of this study have implications related to the preparation and continuation of the implementation of the BLUD Public Health Center financial management pattern. Based on its limitation, it is still possible for other local governments who have the same contextual conditions to use these results as an input when preparing the BLUDs financial management pattern.
该研究的目的是确定印度尼西亚南苏门答腊岛Musi Banyuasin区的Lais公共卫生中心和Teluk Kijing公共卫生中心在管理区域公共服务机构(BLUD)财务方面的准备情况。研究时间为2021年3月- 7月。采用描述性定性研究的方式,对研究对象进行文献回顾、观察和深度访谈,多达10(10)名被调查者。利用三角测量技术检验数据的有效性。研究结果表明,Lais公共卫生中心和Teluk Kijing公共卫生中心已经准备好实施BLUD的财务管理模式,从利益相关者、相关承诺、知识和责任、资金(资金)、基础设施(物资)和方法分析的投入分析、过程分析和产出分析的结果可以看出,此外,实质性要求、技术要求和行政要求也得到了落实。本研究的结果对bld公共卫生中心财务管理模式的准备和继续实施具有启示意义。基于其局限性,具有相同背景条件的其他地方政府在制定bld财务管理模式时仍有可能将这些结果作为输入。
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引用次数: 0
The COVID-19 and Its Effect on Small Businesses in Nigeria: A Rational Choice Theory and an Empirical Approach 2019冠状病毒病及其对尼日利亚小企业的影响:理性选择理论和实证方法
Pub Date : 2021-06-30 DOI: 10.33005/jasf.v4i1.169
A. Sajuyigbe, Anthony Abiodun Eniola, J. Obi, F. Peter
The misery and difficulties of the novel deadly infection (COVID-19) are of great concern to analysts, researchers, policymakers, and government agencies over the globe. This investigation examines the effect of the deadly infection (COVID-19) on small businesses in Nigeria, with particular reference to Lagos State. A purposive examining procedure was utilized to choose each of the 321 small businesses owner of Nigeria (ASBON) enlisted in the Lagos Business Directory. Close-ended questionnaires were used to gather data from the members. The data analysis was performed with percentage, mean, chi-square, and component factor analysis. The outcome uncovers that the deadly infection (COVID-19) has injured all the SMEs surveyed. It was discovered that most small businesses are doomed as a result of the negative impact of COVID-19. The assessment using rational choice theory derives that credit accessibility, tax waiver for sectors, the introduction of emergency advances, and flexibility of repayments of existing loans by financial institutions are solid palliative measures that can cushion the effect of the deadly infection (COVID-19).
新型致命感染(COVID-19)的痛苦和困难引起了全球分析人士、研究人员、政策制定者和政府机构的极大关注。本调查探讨了致命感染(COVID-19)对尼日利亚小企业的影响,特别是拉各斯州。有目的的审查程序被用来选择在拉各斯商业名录中登记的321家尼日利亚小企业主(ASBON)。使用封闭式问卷从会员那里收集数据。数据分析采用百分比分析、均值分析、卡方分析和成分因子分析。结果显示,致命感染(COVID-19)伤害了所有接受调查的中小企业。据调查,由于新冠疫情的负面影响,大多数小企业都难逃厄运。利用理性选择理论进行的评估认为,信贷可及性、部门税收减免、引入紧急预支以及金融机构现有贷款偿还的灵活性是能够缓解致命感染(COVID-19)影响的坚实的缓解措施。
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引用次数: 2
Redesigning Clinical Pathway of Elective Caesarean Section Using Activity-Based-Costing Reduce Exposure to COVID-19 利用作业成本法重新设计选择性剖宫产的临床路径减少COVID-19暴露
Pub Date : 2021-06-06 DOI: 10.33005/JASF.V4I1.145
Lidia Asjanti, N. Fitriasari, A. Djamhuri
This research objective is to discover non-value-added activities in the elective cesarean section (CS) clinical pathway (CP) through cost analysis using the ABC method and redesign elective CS CP at W Hospital. Activity-Based Costing (ABC) is an accounting system designed through activity management. The ABC system identifies all functions in the service process chain, calculates the activity costs, and assigns costs to cost objects, such as activity-based service products. This calculation method emphasizes the service process. The ABC method is seen as a unit cost calculation system that is suitable for hospitals. CP costing using the ABC method is a cost analysis using CP as the basis for service activities. The CP of Elective CS consists of various activities. This study used a case study approach. The eight informants were the head of finance, the head of medical services and support, one ob-gyn specialists, one anesthetist specialists, one outpatient installation nurse, one midwife, one inpatient installation midwives, and one nutritionist. The COVID-19 changed the procedures and influenced the activities of CS CP. The analyses were conducted using the ABC method and data triangulation. Non-value-added activities found were clinical assessment in the emergency room (ER), laboratory activities, and organic waste treatment. Non-value-added found in clinical assessment in the ER, laboratory examinations, and organic waste treatment. CP CS redesign consists of activities of admission, pre-operation, and post-operation, surgery, pharmacy, nutrition, medical records, laundry, billing, logistics, and management administration. The researchers suggest that W hospital should redesign elective CS CP activities to eliminate non-value-added activities.
本研究的目的是通过ABC法的成本分析,发现选择性剖宫产(CS)临床路径(CP)中的非增值活动,并重新设计W医院的选择性剖宫产(CS)临床路径。作业成本法是一种通过作业管理而设计的会计核算体系。ABC系统识别服务流程链中的所有功能,计算活动成本,并将成本分配给成本对象,例如基于活动的服务产品。这种计算方法强调业务过程。ABC法被认为是一种适用于医院的单位成本计算系统。成本成本法是一种以成本成本作为服务活动基础的成本分析方法。社科选修课程包括各种活动。本研究采用案例研究法。这8名线人是财务主管、医疗服务和支助主管、一名妇产科专家、一名麻醉师专家、一名门诊安置护士、一名助产士、一名住院安置助产士和一名营养师。COVID-19改变了程序并影响了CS CP的活动。采用ABC法和数据三角法进行分析。发现的非增值活动包括急诊室的临床评估、实验室活动和有机废物处理。在急诊室的临床评估、实验室检查和有机废物处理中发现无增值。CP CS的重新设计包括入院、术前和术后、外科、药房、营养、医疗记录、洗衣、计费、物流和管理管理等活动。研究人员建议W医院应重新设计选择性CS CP活动,以消除非增值活动。
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引用次数: 1
Mysticism of Selling Price Hamemayu Hayuning Urip Bebrayan (Kejawen Ethno-Economic Approach) 销售价格的神秘主义哈默马尤·哈尤宁·乌里普·贝布拉扬(克加文民族经济方法)
Pub Date : 2021-06-05 DOI: 10.33005/jasf.v4i1.125
Whedy Prasetyo
The qualitative research of this kejawen ethno-economic aims to reveal actions kejawen culture of hamemayu hayuning urip bebrayan. Culture staple seller of panunggalan community in Gede Traditional Market-Surakarta makes people together with buyers. This atmosphere makes selling price determination is not solely economic benefits as much as possible. Therefore, the cultural tradition of hamemayu hayuning urip bebrayan becomes an analytical tool. Data was collected through participant observation of the panunggalan community and scholars. The results show cultural mysticism affects selling the price-determining concept that combines economic and non-economic values. This combination makes selling activities profit and loss and a spiritual and social belief that God gives sustenance through the buyer. An achievement makes it easy for sellers to feel what the buyer feels and considers the buyer, not someone else. This inner and outer whole conviction gave rise to kejawen ethno-economic. Ethno-economics is a transaction activity based on sympathetic feelings and thoughts not to harm (rumangsa handarbeni) by prioritizing honesty and kindness between seller and buyer. The activities of economic actors originate from the balance between the way of life and activities. The balance to always remember and obey God and love fellow humans as a form of guidelines for living life. Guidelines are the essence of life serenity according to God's will. This condition fosters a close brotherhood of increasing brothers (sedulur). Fraternal relations as a form of harmonious interaction, so far, have provided fluency (pelarisan) and wealth (pesugihan)
对这一客客族民族经济进行定性研究,旨在揭示客客族文化在客客化发展中的作用。戈得传统市场-苏拉卡塔市帕农加兰社区的文化主食小贩与买家在一起。这种氛围使得销售价格的确定不单单是经济效益的决定。因此,哈梅内伊的文化传统成为分析哈梅内伊的工具。通过对panunggalan社区和学者的参与观察收集数据。研究结果表明,文化神秘主义影响着销售经济价值与非经济价值相结合的价格决定观念。这种结合使销售活动赢利和亏损,以及上帝通过买方给予支持的精神和社会信仰。一项成就让卖家更容易感受到买家的感受,并考虑买家,而不是其他人。这种内外一体的信念产生了客家民族经济。民族经济学是一种基于同情的感情和不伤害的思想(rumangsa handarbeni)的交易活动,优先考虑买卖双方之间的诚实和善良。经济主体的活动源于生活方式与活动之间的平衡。永远记住并服从上帝和爱人类同胞的平衡,作为生活的指导方针。准则是生命的本质,按照上帝的旨意宁静。这种情况培养了越来越多的兄弟之间的亲密情谊(修炼)。到目前为止,兄弟关系作为一种和谐互动的形式,提供了流利(pelarisan)和财富(pesugihan)。
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引用次数: 1
Ownership Structure and Firm Value of Quoted Consumers Goods Firms in Nigeria 尼日利亚消费品上市公司股权结构与企业价值
Pub Date : 2020-12-29 DOI: 10.33005/JASF.V3I2.65
G. Oyedokun, S. Isah, N. Awotomilusi
This study examined the ownership structure's effect on the firms' value of quoted manufacturing firms (consumer goods) in Nigeria for 2010-2018. The total numbers of quoted consumer goods firms in the Nigeria stock exchange as of 31st December 2018 were twenty-one (21). A judgmental sampling technique was used to sample nineteen (19) consumer goods firms for the study. The study sought to examine whether ownership structure proxy by managerial Ownership, Institutional Ownership, foreign Ownership, and ownership concentration affect firms' values of quoted consumer goods in Nigeria. Data were collected from secondary sources through the annual reports and accounts of sampled consumer goods firms in Nigeria. The study adopted a panel regression technique as a tool of analysis. The result showed a negative effect of managerial ownership on firm value. While institutional Ownership, foreign Ownership, and Ownership concentration all positively affect the firm value of consumer goods firms in Nigeria. Therefore, the study recommends that the numbers of shares held by management should be reduced to increase the firm value of the listed consumer goods companies in Nigeria. 
本研究考察了2010-2018年尼日利亚上市制造企业(消费品)股权结构对企业价值的影响。截至2018年12月31日,尼日利亚证券交易所上市的消费品公司总数为21家。一个判断抽样技术被用来抽样十九(19)消费品公司的研究。本研究旨在检验由管理层持股、机构持股、外资持股和股权集中度所代表的股权结构是否会影响尼日利亚公司对引用消费品的价值。数据是通过尼日利亚抽样消费品公司的年度报告和账目从二手来源收集的。本研究采用面板回归技术作为分析工具。结果表明,管理层持股对企业价值有负向影响。而机构持股、外资持股和股权集中度对尼日利亚消费品企业的企业价值均有正向影响。因此,本研究建议减少管理层持有的股份数量,以提高尼日利亚消费品上市公司的公司价值。
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引用次数: 8
The Influence of Audit Staff Quality and Client Type on Audit Evidence Collection with Communication Type as Moderation 以沟通方式为中介的审计人员素质和客户类型对审计证据收集的影响
Pub Date : 2020-06-16 DOI: 10.33005/jasf.v3i1.79
Syamsuri Rahim, Hamzah Ahmad, Nurwakia Nurwakia, N. Nurfadila, M. Muslim
This study aims to examine the effect of audit staff quality (staff in-charge or auditors who carry out audit tasks) and the client type on the audit evidence collection is moderated by the communication type. The study population was auditors working in the Makassar Public Accounting Firm. The sampling technique used was purposive sampling, while the data collection was done by distributing questionnaires to all auditors who met the sample criteria. The samples are thirty-three auditors from seven public accountant office in Makassar city. The hypothesis test was conducted using Smart PLS 3. This study found that the audit staff quality, client type, and communication type had a positive effect on the collection of audit evidence directly. Furthermore, the moderation test results found that the communication type strengthens the relationship between the client type and the collection of audit evidence. It means that while gathering audit evidence, the higher the audit staff quality, the more evidence they can obtain. The same result also found in the relationship between the client type and the audit evidence collection. When the client type is friendly, the more audit evidence is gathered. Based on these results, it is suggested that junior auditor must build their confidence in dealing with the clients.
本研究旨在检验审计人员素质(主管人员或执行审计任务的审计师)和客户类型对审计证据收集的影响是否受沟通类型的调节。研究对象是在望加锡公共会计事务所工作的审计师。使用的抽样技术是有目的的抽样,而数据收集是通过向所有符合抽样标准的审计员分发问卷来完成的。样本是来自望加锡市7个会计师事务所的33名审计师。假设检验采用Smart PLS 3进行。本研究发现,审计人员素质、客户类型和沟通类型对审计证据的收集有直接的正向影响。此外,中介性检验结果发现,沟通类型强化了客户类型与审计证据收集之间的关系。即在收集审计证据的过程中,审计人员的素质越高,获得的证据就越多。在客户类型和审计证据收集之间的关系中也发现了相同的结果。当客户端类型友好时,收集到的审计证据越多。基于这些结果,建议初级审计师必须建立与客户打交道的信心。
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引用次数: 11
Disclosure on Sustainability Reports, Foreign Board, Foreign Ownership, Indonesia Sustainability Reporting Awards and Firm Value 可持续发展报告披露,外资董事会,外资所有权,印尼可持续发展报告奖和公司价值
Pub Date : 2020-06-05 DOI: 10.33005/jasf.v3i1.69
Ismul Aksan, Evi Gantyowati
This study aims to investigate how disclosure on sustainability reports, foreign on boards, and foreign ownership affect firm value. Indonesia Sustainability Reporting Award (ISRA) is used to moderate the impact of the disclosure on the sustainability report on the firm value from 2013 to 2017. This study uses 37 firms as a sample with 159 observations and using panel data analysis. Subgroup analysis is used to test the existence or absence of homologizer moderation. The result showed that only the disclosure of sustainability has a positive impact on firm value. Foreign board and foreign ownership have been shown to not affect firm value. Additional testing is performed by splitting types of companies that have become state-owned enterprises (SOEs) and non-SOE, as well as kinds of services & finance and Manufacturing & others. We found that foreign commissioners in the service and finance sectors category have a positive effect on firm value, and foreign ownership in State-Owned Enterprises (SOEs) has a positive influence on firm value. Therefore, it is suggested that the organization of ISRA should disclose their winning criteria since it can be used as information in decision-making
本研究旨在探讨可持续发展报告披露、外资董事和外资所有权对公司价值的影响。印度尼西亚可持续发展报告奖(ISRA)用于调节2013年至2017年可持续发展报告披露对公司价值的影响。本研究以37家公司为样本,采用面板数据分析,共有159个观察值。亚群分析用于检验同源性调节是否存在。结果表明,只有可持续性信息披露对企业价值有正向影响。外资董事会和外资所有权已被证明不会影响公司价值。额外的测试是通过划分已成为国有企业(SOEs)和非国有企业的公司类型,以及服务和金融以及制造业等的类型来进行的。研究发现,服务和金融领域的外资专员对企业价值有正向影响,国有企业外资持股对企业价值有正向影响。因此,建议ISRA的组织应公开其获奖标准,因为它可以作为决策的信息
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引用次数: 9
The Influence of Ownership Structure, Asset Structure, and Earning Volatility on Debt Policy in Indonesia 股权结构、资产结构和收益波动对印尼债务政策的影响
Pub Date : 2019-06-30 DOI: 10.33005/jasf.v2i1.54
Saiful Anwar
The higher the proportion of debt, the higher the stock price, but at a certain point, the increase in debt will reduce the value of the company because the benefits obtained from the use of debt are smaller than the costs incurred. The purpose of this study is to analyze the influence of ownership structure – managerial ownership and institutional ownership, asset structure, and earning volatility on debt policy. The data used in this study are secondary data in the form of managerial ownership data, institutional ownership, asset structure, earning volatility and debt policy in pharmaceutical companies that go public on the Indonesia Stock Exchange 2013-2017. The statistical method used is the Stepwise Regression, because there is high multicollinearity in managerial ownership variables, institutional ownership, assets structure, earning volatility. Based on the results of the Stepwise Regression shows that the variables entered into the regression model are earning volatility. Other variables such as managerial ownership, institutional ownership, asset structures are not included in the Stepwise Regression so that conclusion is only earning volatility variable that influences the debt policy earning volatility variables that affect debt policy.
负债比例越高,股价越高,但在一定程度上,负债的增加会降低公司的价值,因为使用负债所获得的收益小于所产生的成本。本研究的目的是分析股权结构(管理层持股和机构持股)、资产结构和收益波动对债务政策的影响。本研究使用的数据为2013-2017年印尼证券交易所上市制药公司的管理层持股数据、机构持股数据、资产结构、收益波动率和债务政策等二手数据。使用的统计方法是逐步回归,因为管理层所有权变量,机构所有权,资产结构,收益波动率具有高度的多重共线性。基于逐步回归的结果表明,进入回归模型的变量具有收益波动。其他变量,如管理层所有权,机构所有权,资产结构不包括在逐步回归中,因此结论只是影响债务政策的收益波动变量,影响债务政策的收益波动变量。
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引用次数: 8
期刊
Journal of Accounting and Strategic Finance
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