Pub Date : 2023-06-26DOI: 10.1590/1678-6971/eramg230253.en
Maria Elisa B Bernardes, Vanja A Ferreira
ABSTRACT Purpose: To explore a process of organizational growth, considering different intervening factors: the institutional context, organizational capabilities, and the roles of leaders. Originality/value: From the literature point of view, the study contributes by explaining the practical process of linking different institutional pressures (regulatory, normative, and cognitive) that led to growth when combined with organizational dispositions and better leadership preparation to face challenges. For practice purposes, it highlights the importance of alignment between leaders and the effect of training when they respond to the expectations of the institutional context. Design/methodology/approach: A case study of the singular credit cooperatives affiliated with Central Sicredi PR/SP/RJ was carried out in which the practices were analyzed according to the interpretations of those involved. Documents were collected, and 24 executives from three levels of ten cooperatives were interviewed. An inductive content analysis was performed, and the themes were cataloged according to their recurrence. Findings: A dynamic explanation emerged according to which contextual pressure acted as a catalyst for the transformation of the practice through learning and the evolution of the interaction between upper and middle management in a more agile decision-making process. It also generated innovations and led to the optimized delivery of value, expected by the market, customers, and society in general. Assertive and responsive decision-making developed organizational competencies for differentiated growth.
{"title":"Organizational growth: A study of the practical relationship between context, organizational capabilities, and leadership","authors":"Maria Elisa B Bernardes, Vanja A Ferreira","doi":"10.1590/1678-6971/eramg230253.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramg230253.en","url":null,"abstract":"ABSTRACT Purpose: To explore a process of organizational growth, considering different intervening factors: the institutional context, organizational capabilities, and the roles of leaders. Originality/value: From the literature point of view, the study contributes by explaining the practical process of linking different institutional pressures (regulatory, normative, and cognitive) that led to growth when combined with organizational dispositions and better leadership preparation to face challenges. For practice purposes, it highlights the importance of alignment between leaders and the effect of training when they respond to the expectations of the institutional context. Design/methodology/approach: A case study of the singular credit cooperatives affiliated with Central Sicredi PR/SP/RJ was carried out in which the practices were analyzed according to the interpretations of those involved. Documents were collected, and 24 executives from three levels of ten cooperatives were interviewed. An inductive content analysis was performed, and the themes were cataloged according to their recurrence. Findings: A dynamic explanation emerged according to which contextual pressure acted as a catalyst for the transformation of the practice through learning and the evolution of the interaction between upper and middle management in a more agile decision-making process. It also generated innovations and led to the optimized delivery of value, expected by the market, customers, and society in general. Assertive and responsive decision-making developed organizational competencies for differentiated growth.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67525151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-23DOI: 10.1590/1678-6971/eramr230075.en
Marcelo Luiz A Gonçalves, Renato Penha, L. F. Silva, C. D. P. Martens, Vlamir F Silva
ABSTRACT Purpose: This article aims to investigate the relationship between project management (PM) and digital transformation (DT) in organizations. Originality/value: This article contributes to expanding the knowledge of the relationship between PM and DT, indicating that PM and its different approaches are used strategically to enable DT implementation in organizations. In addition, it is evidenced that DT demands individuals with technical and behavioral competencies to work in innovative and rapid organizational, cultural, and technological contexts arising from adopting new digital technologies. Design/methodology/approach: The research is characterized as exploratory with a qualitative approach. The methodology adopted was the systematic literature review and sought to understand the relationship and convergence between PM and DT. The research was carried out broadly, and the articles were selected on the Web of Science, Scopus, and Google Scholar bases, forming the analysis corpus with 104 articles published from 2015 to 2020. Findings: The results converged in the composition of four factors: competencies; strategy; digital technologies; and portfolio, programs, and projects, demonstrating the evolutionary and adaptive capacity of PM to support major changes such as DT.
摘要目的:本文旨在探讨组织中项目管理(PM)与数字化转型(DT)之间的关系。原创性/价值:本文有助于扩展项目管理和产品开发之间关系的知识，表明项目管理及其不同的方法被战略性地用于在组织中实现产品开发。此外，有证据表明，数字时代需要具有技术和行为能力的个人在采用新的数字技术所产生的创新和快速的组织、文化和技术环境中工作。设计/方法论/方法:本研究的特点是采用定性方法进行探索性研究。所采用的方法是系统的文献回顾，并试图了解项目管理和项目管理之间的关系和收敛。研究范围广泛，选取Web of Science、Scopus和谷歌Scholar数据库中的文章，形成2015 - 2020年间发表的104篇分析语料库。研究发现:结果在四个因素的构成上趋同:胜任力;策略;数字技术;以及项目组合、计划和项目，展示了PM支持主要变更(如DT)的进化和适应能力。
{"title":"The relationship between project management and digital transformation: Systematic literature review","authors":"Marcelo Luiz A Gonçalves, Renato Penha, L. F. Silva, C. D. P. Martens, Vlamir F Silva","doi":"10.1590/1678-6971/eramr230075.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr230075.en","url":null,"abstract":"ABSTRACT Purpose: This article aims to investigate the relationship between project management (PM) and digital transformation (DT) in organizations. Originality/value: This article contributes to expanding the knowledge of the relationship between PM and DT, indicating that PM and its different approaches are used strategically to enable DT implementation in organizations. In addition, it is evidenced that DT demands individuals with technical and behavioral competencies to work in innovative and rapid organizational, cultural, and technological contexts arising from adopting new digital technologies. Design/methodology/approach: The research is characterized as exploratory with a qualitative approach. The methodology adopted was the systematic literature review and sought to understand the relationship and convergence between PM and DT. The research was carried out broadly, and the articles were selected on the Web of Science, Scopus, and Google Scholar bases, forming the analysis corpus with 104 articles published from 2015 to 2020. Findings: The results converged in the composition of four factors: competencies; strategy; digital technologies; and portfolio, programs, and projects, demonstrating the evolutionary and adaptive capacity of PM to support major changes such as DT.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-22DOI: 10.1590/1678-6971/eramg230023.en
Hugo Sandall, Luciana Mourão
Abstract Purpose: Individual job performance is an important phenomenon for organizations but is difficult to measure and often with restricted diagnoses. The aim of this study was to present a set of general indicators of individual performance at work that contemplate different dimensions of this construct to support a personalized measurement and a comprehensive diagnosis. Originality/value: It presents a set of items, composed of eight behavioral categories, that allows for a comprehensive approach to work performance and a personalized way of measuring it in different professional areas and roles. Design/methodology/approach: This work followed a theoretical stage and an empirical one. In the former one, the theoretical model was chosen, the construct was operationalized, and job performance scales’ items were selected. In the empirical stage, the items were classified, selected, and adapted according to the dimensions of the chosen theoretical model, based on judges’ analyses (n = 16), expert panel (n = 6), and semantic validation by professionals (n = 9). Findings: The study generated 56 items for measuring job performance, divided into eight dimensions, according to the theoretical model adopted. Its use will allow a careful measurement of performance, with comprehensive diagnostics on the topic. Additionally, the findings allow academics and managers to raise the level of the debate about the construct to favor theoretical and methodological advances in the area.
{"title":"Individual job performance: Propositions for a personalized measurement and a comprehensive diagnosis","authors":"Hugo Sandall, Luciana Mourão","doi":"10.1590/1678-6971/eramg230023.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramg230023.en","url":null,"abstract":"Abstract Purpose: Individual job performance is an important phenomenon for organizations but is difficult to measure and often with restricted diagnoses. The aim of this study was to present a set of general indicators of individual performance at work that contemplate different dimensions of this construct to support a personalized measurement and a comprehensive diagnosis. Originality/value: It presents a set of items, composed of eight behavioral categories, that allows for a comprehensive approach to work performance and a personalized way of measuring it in different professional areas and roles. Design/methodology/approach: This work followed a theoretical stage and an empirical one. In the former one, the theoretical model was chosen, the construct was operationalized, and job performance scales’ items were selected. In the empirical stage, the items were classified, selected, and adapted according to the dimensions of the chosen theoretical model, based on judges’ analyses (n = 16), expert panel (n = 6), and semantic validation by professionals (n = 9). Findings: The study generated 56 items for measuring job performance, divided into eight dimensions, according to the theoretical model adopted. Its use will allow a careful measurement of performance, with comprehensive diagnostics on the topic. Additionally, the findings allow academics and managers to raise the level of the debate about the construct to favor theoretical and methodological advances in the area.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67524832","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-19DOI: 10.1590/1678-6971/eramr230059.en
Pablo Leão, Gabriella Guinlle, Thomaz N. Rocha, Ligia Azevedo-Rezende, M. T. Fleury
Abstract Purpose: Through a review of the literature on digitalization in emerging countries, we analyzed how companies operating in these regions develop and implement strategies to navigate the digital era. Originality/value: The emergence of new technologies has reconfigured businesses’ survival and competitiveness worldwide, however, little is known about the digital strategies employed by companies in emerging markets. By reviewing the literature, scarce in this context, we contributed by presenting examples of digital strategies that businesses have implemented. In line with our findings, we propose a research agenda to guide future studies. Design/methodology/approach: We performed a semi-systematic review of business and management journals, comprising a total sample of 30 articles from different fields of knowledge. We present our findings in three thematic categories and other subcategories. Findings: Our findings suggest the institutional voids that limit firms’ innovation (e.g., lack of clear regulations, skilled workforce, access to data, and financial resources) are the main challenges keeping them from digitalizing themselves. Nevertheless, firms develop capabilities to scout opportunities, despite the challenges, and implement digital strategies that support their digitalization process.
{"title":"The digitalization phenomenon and digital strategies in emerging countries: A semi-systematic review","authors":"Pablo Leão, Gabriella Guinlle, Thomaz N. Rocha, Ligia Azevedo-Rezende, M. T. Fleury","doi":"10.1590/1678-6971/eramr230059.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr230059.en","url":null,"abstract":"Abstract Purpose: Through a review of the literature on digitalization in emerging countries, we analyzed how companies operating in these regions develop and implement strategies to navigate the digital era. Originality/value: The emergence of new technologies has reconfigured businesses’ survival and competitiveness worldwide, however, little is known about the digital strategies employed by companies in emerging markets. By reviewing the literature, scarce in this context, we contributed by presenting examples of digital strategies that businesses have implemented. In line with our findings, we propose a research agenda to guide future studies. Design/methodology/approach: We performed a semi-systematic review of business and management journals, comprising a total sample of 30 articles from different fields of knowledge. We present our findings in three thematic categories and other subcategories. Findings: Our findings suggest the institutional voids that limit firms’ innovation (e.g., lack of clear regulations, skilled workforce, access to data, and financial resources) are the main challenges keeping them from digitalizing themselves. Nevertheless, firms develop capabilities to scout opportunities, despite the challenges, and implement digital strategies that support their digitalization process.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-12DOI: 10.1590/1678-6971/eramf230039.en
A. Bortoluzzo, M. Bortoluzzo, Mario M. S. Ferreira
Abstract Purpose: This study aims to analyze if, during periods of economic recession, the cash position impacts the performance of Brazilian companies. In addition, it seeks to identify if there are differences in the intensity of such relationships for the different sectors in which companies operate. Originality/value: The appropriate management of a company’s cash position is key for the maintenance of its financial health in the long term. This subject is particularly relevant for emerging countries, such as Brazil, considering the track record of frequent economic recessions. Such economic recessions lead to the deterioration of the companies’ operating results and shortage of credit facilities, negatively affecting the companies’ liquidity. In the last decade, studies have been discussing the relevance of the companies’ cash position to improve their performance in periods of financial constraint. Design/methodology/approach: To develop this study, a sample composed of 200 Brazilian companies listed on B3 was used, grouping information from the period between 2013 and 2016, organized in a balanced dynamic panel. Findings: The results obtained through regressions indicate that there is a positive and statistically significant relationship between cash position and the performance of the companies, measured by the return on assets (ROA) – but not by the market to book ratio –, and it was also identified that the sector in which the company operates has a moderating factor on the intensity of such a relationship.
{"title":"Impact of the cash position on the performance of Brazilian companies during periods of economic recession","authors":"A. Bortoluzzo, M. Bortoluzzo, Mario M. S. Ferreira","doi":"10.1590/1678-6971/eramf230039.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramf230039.en","url":null,"abstract":"Abstract Purpose: This study aims to analyze if, during periods of economic recession, the cash position impacts the performance of Brazilian companies. In addition, it seeks to identify if there are differences in the intensity of such relationships for the different sectors in which companies operate. Originality/value: The appropriate management of a company’s cash position is key for the maintenance of its financial health in the long term. This subject is particularly relevant for emerging countries, such as Brazil, considering the track record of frequent economic recessions. Such economic recessions lead to the deterioration of the companies’ operating results and shortage of credit facilities, negatively affecting the companies’ liquidity. In the last decade, studies have been discussing the relevance of the companies’ cash position to improve their performance in periods of financial constraint. Design/methodology/approach: To develop this study, a sample composed of 200 Brazilian companies listed on B3 was used, grouping information from the period between 2013 and 2016, organized in a balanced dynamic panel. Findings: The results obtained through regressions indicate that there is a positive and statistically significant relationship between cash position and the performance of the companies, measured by the return on assets (ROA) – but not by the market to book ratio –, and it was also identified that the sector in which the company operates has a moderating factor on the intensity of such a relationship.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67521480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-08DOI: 10.1590/1678-6971/eramf230028.en
V. Valcanover, I. Sonza
Abstract Purpose: This paper sought to verify the influence of family structure on the performance of family companies listed in Brazil between 2010 and 2017. We also analyzed the impact of monitoring and duality on the performance of these companies. Originality/value: The relevance of the study is found mainly in the use of unusual variables, such as the participation of founders and descendants as shareholders, on the boards of directors, and as chief executive officers (CEOs), since it was not possible to identify any study in Brazil that addressed family participation in a fragmented way, separating the effects caused by founders and descendants, giving greater depth to the issue. In addition, it generates interest to the most varied audiences, including shareholders, regulators, analysts, and investors who have a specific interest in how family structures affect the performance of companies. Design/methodology/approach: Data related to shareholders, composition of the boards of directors, executives, family ties, founding families, founders, descendants, and financial performance were used in the research. An unbalanced data panel was analyzed through the generalized method of moments (GMM). Findings: A positive effect of monitoring and duality on the firms’ performance was verified. The impact of family structure on performance was ambiguous. Founders and descendants that were CEOs or were working in management had positive and negative effects on the performance measures. Additionally, the participation of founders on the board of directors negatively impacted the performance. Finally, it was observed that family ownership positively impacts the firms’ performance, suggesting that families look after the companies.
{"title":"“Family business”: Does the family structure affect the performance of listed companies?","authors":"V. Valcanover, I. Sonza","doi":"10.1590/1678-6971/eramf230028.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramf230028.en","url":null,"abstract":"Abstract Purpose: This paper sought to verify the influence of family structure on the performance of family companies listed in Brazil between 2010 and 2017. We also analyzed the impact of monitoring and duality on the performance of these companies. Originality/value: The relevance of the study is found mainly in the use of unusual variables, such as the participation of founders and descendants as shareholders, on the boards of directors, and as chief executive officers (CEOs), since it was not possible to identify any study in Brazil that addressed family participation in a fragmented way, separating the effects caused by founders and descendants, giving greater depth to the issue. In addition, it generates interest to the most varied audiences, including shareholders, regulators, analysts, and investors who have a specific interest in how family structures affect the performance of companies. Design/methodology/approach: Data related to shareholders, composition of the boards of directors, executives, family ties, founding families, founders, descendants, and financial performance were used in the research. An unbalanced data panel was analyzed through the generalized method of moments (GMM). Findings: A positive effect of monitoring and duality on the firms’ performance was verified. The impact of family structure on performance was ambiguous. Founders and descendants that were CEOs or were working in management had positive and negative effects on the performance measures. Additionally, the participation of founders on the board of directors negatively impacted the performance. Finally, it was observed that family ownership positively impacts the firms’ performance, suggesting that families look after the companies.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67521911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-21DOI: 10.1590/1678-6971/eramr230174.en
María del Rosario Demuner Flores
Abstract Purpose: This research analyzed the influence of the acquisition, assimilation, and exploitation of knowledge on the organizational response capacity, given the moderation of the technological level in Mexican manufacturing companies. Originality/value: A conceptual contribution of response capacity as an understanding of organizational agility is fundamentally necessary for organizations facing changing conditions to use new knowledge to achieve the objectives of the organization, employees, and shareholders. An empirical contribution from the absorptive capacity to make companies respond with innovations to environmental changes and help them develop their absorptive capacity so the opportunities and restrictions in their technological level within a company can be seen. Design/methodology/approach: The quantitative study was conducted through a survey with a sample of 102 manufacturing companies that promoted some innovation activity in the State of Mexico, Mexico. The data were analyzed using a hierarchical regression model. Findings: The results showed that the technological level only moderated the relationship between the assimilation of knowledge and organizational response capacity. Also, this study contributed empirically by showing that companies have the same opportunity to improve their absorptive capacity and respond to changes in the environment regardless of their technological level.
{"title":"Technological level in the relationship between absorptive capacity and response capacity in manufacturing companies","authors":"María del Rosario Demuner Flores","doi":"10.1590/1678-6971/eramr230174.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr230174.en","url":null,"abstract":"Abstract Purpose: This research analyzed the influence of the acquisition, assimilation, and exploitation of knowledge on the organizational response capacity, given the moderation of the technological level in Mexican manufacturing companies. Originality/value: A conceptual contribution of response capacity as an understanding of organizational agility is fundamentally necessary for organizations facing changing conditions to use new knowledge to achieve the objectives of the organization, employees, and shareholders. An empirical contribution from the absorptive capacity to make companies respond with innovations to environmental changes and help them develop their absorptive capacity so the opportunities and restrictions in their technological level within a company can be seen. Design/methodology/approach: The quantitative study was conducted through a survey with a sample of 102 manufacturing companies that promoted some innovation activity in the State of Mexico, Mexico. The data were analyzed using a hierarchical regression model. Findings: The results showed that the technological level only moderated the relationship between the assimilation of knowledge and organizational response capacity. Also, this study contributed empirically by showing that companies have the same opportunity to improve their absorptive capacity and respond to changes in the environment regardless of their technological level.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1590/1678-6971/eramr230155.en
Nathália S. Pereira, A. A. Freitas
Abstract Purpose: This paper aims to examine the influence of social media management practices on hotel performance. Originality/value: The hotel industry is undergoing organizational transformations due to the insertion of social media as a communication platform that engages customers. Given this, verifying whether social media can collaborate on internal resources and help the companies’ performance has been a potential source of studies. Design/methodology/approach: The study sample comprised 67 hotels. To this end, hotel managers conducted face-to-face interviews to collect data from their respective hotels. Data were collected using social media management practices and performance measures measured through RevPAR (a revenue division by total rooms available) and online review scores from Booking.com. Exploratory factor analysis and multiple regression analysis were applied to evaluate the study’s hypotheses from a quantitative approach. Findings: It was evidenced that social media management practices can be categorized into monitoring and comment responsing practices and the dimension of responsiveness and information dissemination practices. These practices positively influence hotel performance measured through online review scores and revenue measured through RevPAR. Given the results, it is expected that hotels will have competitive advantages by managing their resources with the help of social media and that studies in this sector will gain more visibility.
{"title":"Influence of social media management practices on hotel performance","authors":"Nathália S. Pereira, A. A. Freitas","doi":"10.1590/1678-6971/eramr230155.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr230155.en","url":null,"abstract":"Abstract Purpose: This paper aims to examine the influence of social media management practices on hotel performance. Originality/value: The hotel industry is undergoing organizational transformations due to the insertion of social media as a communication platform that engages customers. Given this, verifying whether social media can collaborate on internal resources and help the companies’ performance has been a potential source of studies. Design/methodology/approach: The study sample comprised 67 hotels. To this end, hotel managers conducted face-to-face interviews to collect data from their respective hotels. Data were collected using social media management practices and performance measures measured through RevPAR (a revenue division by total rooms available) and online review scores from Booking.com. Exploratory factor analysis and multiple regression analysis were applied to evaluate the study’s hypotheses from a quantitative approach. Findings: It was evidenced that social media management practices can be categorized into monitoring and comment responsing practices and the dimension of responsiveness and information dissemination practices. These practices positively influence hotel performance measured through online review scores and revenue measured through RevPAR. Given the results, it is expected that hotels will have competitive advantages by managing their resources with the help of social media and that studies in this sector will gain more visibility.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1590/1678-6971/eramr230061.en
R. F. Cordeiro, L. Reis, J. Fernandes
Abstract Purpose: This research aims to structure a hierarchical model that integrates the industry 4.0 (I4.0) concepts and standardizes concepts based on the literature. Originality/value: Kamble et al. (2018) point out the lack of architecture to represent I4.0 concepts. This paper brings an approach to the relationship between these concepts of I4.0. It expands the studies by Ghobakhloo (2018) and Liao et al. (2017) and homogenizes terms present in the literature. Design/methodology/approach: From a systematic review of the literature in the Scopus and ScienceDirect databases, from 2011 to 2019, 91 articles were reviewed, of which 58 articles were analyzed. Findings: From the literature, the terms related to I4.0 were grouped into three categories: technologies, principles, and dimensions. Technology clusters represent tools used to promote changes and transformations in the processes, here called principles. These changes and transformations create new industry standards, enabling process integration for problem-solving, and contributing to implementing intelligent management. The relationship between these categories results in a hierarchical model for I4.0 concepts. This hierarchical model can be used to identify opportunities for future research, demonstrating associations between categories that have not yet been explored. It opens possibilities for organizations to enter the fourth industrial revolution. The results help practitioners and researchers to understand this new process in detail and facilitate the construction of a valid and operational intelligent manufacturing platform.
{"title":"A hierarchical model for industry 4.0 concepts","authors":"R. F. Cordeiro, L. Reis, J. Fernandes","doi":"10.1590/1678-6971/eramr230061.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr230061.en","url":null,"abstract":"Abstract Purpose: This research aims to structure a hierarchical model that integrates the industry 4.0 (I4.0) concepts and standardizes concepts based on the literature. Originality/value: Kamble et al. (2018) point out the lack of architecture to represent I4.0 concepts. This paper brings an approach to the relationship between these concepts of I4.0. It expands the studies by Ghobakhloo (2018) and Liao et al. (2017) and homogenizes terms present in the literature. Design/methodology/approach: From a systematic review of the literature in the Scopus and ScienceDirect databases, from 2011 to 2019, 91 articles were reviewed, of which 58 articles were analyzed. Findings: From the literature, the terms related to I4.0 were grouped into three categories: technologies, principles, and dimensions. Technology clusters represent tools used to promote changes and transformations in the processes, here called principles. These changes and transformations create new industry standards, enabling process integration for problem-solving, and contributing to implementing intelligent management. The relationship between these categories results in a hierarchical model for I4.0 concepts. This hierarchical model can be used to identify opportunities for future research, demonstrating associations between categories that have not yet been explored. It opens possibilities for organizations to enter the fourth industrial revolution. The results help practitioners and researchers to understand this new process in detail and facilitate the construction of a valid and operational intelligent manufacturing platform.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1590/1678-6971/eramg230116.en
Jose Ricardo Melenchion, E. Kubo, E. Oliva, E. Cohen
Abstract Purpose: This article aims to analyze how the practices related to the development of people in startups are configured. Originality/value: Considering that, until then, studies referring to startups focused on their concept, characteristics, and key success factors, this research contributes to filling a gap in the theory, as it presents a people development model suited to the characteristics of startups and, in this way, it makes possible to the founders or managers of startups to use the findings of this research in order to improve their performance. Design/methodology/approach: The methodological aspects of this research are characterized by exploratory and qualitative research. Semi-structured interviews are used as a collection technique in 16 startups. Findings: We observed that in startups: Teamwork is prioritized, the work environment is informal, the development of competencies occurs in the work environment itself through self-development or training provided by specialized professionals or by the leadership, there is flexibility in the time, place, manner in which activities are carried out, and the employee may even act in activities that would not be the responsibility of the position held.
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