Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramg220210.pt
A. D. G. Freitas, Fabricio M. Lacerda, Enise A. Santos, M. A. Alvarenga, F. Bizarrias
Resumo Objetivo: Esta pesquisa teve como objetivo investigar de que forma as políticas de recursos humanos e a percepção das oportunidades de aprendizagem nas organizações influenciam a intenção de rotatividade dos profissionais. Originalidade/valor: Os autores demostraram que, ao compreenderem as relações existentes entre os constructos pesquisados, as organizações devem aumentar seus investimentos em melhorias nas políticas de recursos humanos, particularmente em ações que promovam uma maior percepção de oportunidades de aprendizagem, reduzindo a intenção de rotatividade de seus talentos. Design/metodologia/abordagem: Esta pesquisa foi desenvolvida com abordagem quantitativa e coleta de dados realizada por meio de um survey. Aplicaram-se os questionários a 250 profissionais atuantes no mercado de trabalho e estudantes de uma universidade privada. A análise dos dados foi realizada com uma análise fatorial confirmatória e, na sequência, uma modelagem de equações estruturais. Resultados: Os autores apresentaram os resultados da investigação de forma descritiva. As três hipóteses definidas para o estudo foram aceitas, e foram consideradas significantes as dimensões das políticas de recursos humanos. Os autores apresentaram atributos relevantes para a compreensão de que, mesmo existindo diversos motivos que possam influenciar um profissional em sua decisão de desligar-se da organização, novos fatores devem ser considerados, como as possibilidades de uma maior oferta de conhecimento.
{"title":"Políticas de recursos humanos, aprendizagem e intenção de rotatividade nas organizações","authors":"A. D. G. Freitas, Fabricio M. Lacerda, Enise A. Santos, M. A. Alvarenga, F. Bizarrias","doi":"10.1590/1678-6971/eramg220210.pt","DOIUrl":"https://doi.org/10.1590/1678-6971/eramg220210.pt","url":null,"abstract":"Resumo Objetivo: Esta pesquisa teve como objetivo investigar de que forma as políticas de recursos humanos e a percepção das oportunidades de aprendizagem nas organizações influenciam a intenção de rotatividade dos profissionais. Originalidade/valor: Os autores demostraram que, ao compreenderem as relações existentes entre os constructos pesquisados, as organizações devem aumentar seus investimentos em melhorias nas políticas de recursos humanos, particularmente em ações que promovam uma maior percepção de oportunidades de aprendizagem, reduzindo a intenção de rotatividade de seus talentos. Design/metodologia/abordagem: Esta pesquisa foi desenvolvida com abordagem quantitativa e coleta de dados realizada por meio de um survey. Aplicaram-se os questionários a 250 profissionais atuantes no mercado de trabalho e estudantes de uma universidade privada. A análise dos dados foi realizada com uma análise fatorial confirmatória e, na sequência, uma modelagem de equações estruturais. Resultados: Os autores apresentaram os resultados da investigação de forma descritiva. As três hipóteses definidas para o estudo foram aceitas, e foram consideradas significantes as dimensões das políticas de recursos humanos. Os autores apresentaram atributos relevantes para a compreensão de que, mesmo existindo diversos motivos que possam influenciar um profissional em sua decisão de desligar-se da organização, novos fatores devem ser considerados, como as possibilidades de uma maior oferta de conhecimento.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67524579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramg220108.en
Fernanda P. M. Barbosa, E. Davel
Abstract Purpose: This article aims to understand the implications of theatrical improvisation in the teaching and learning processes of organizational improvisation. Originality/value: Management constantly deals with changes and unforeseen events, as research on organizational improvisation has shown for more than two decades. However, managers are still trained to face stable situations and not those of organizational turbulence. Management educators lack teaching and learning options aimed at developing organizational improvisation skills. Design/methodology/approach: The research is based on theories about organizational improvisation, theater improvisation, and management teaching-learning. Several teaching and learning practices of organizational improvisation based on theatrical improvisation were analysed - practices of a curricular component of a Management undergraduate program carried out during six academic terms. The qualitative methodology was based on an artistic approach and several sources of information (short stories, theater, direct observation, press conferences, and documents). Findings: The results are categorized into organized implications between four synergies (logic of practice, practice of the narrative, the creativity, and corporeality) and three entropies (shame to practice, fear of making mistakes, and habit of dispersing) of the use of theatrical improvisation for teaching and learning organizational improvisation in the training of contemporary managers. The research results contribute to the advancement of knowledge about organizational improvisation, as they unfold a proposal for a more precise understanding of teaching and learning of organizational improvisation. This study also enhances the linkage between fields of knowledge (theater and management), increasing of the knowledge that contributes to the advancement of research and practice of teaching and learning organizational improvisation.
{"title":"Teaching and learning of organizational improvisation: The value of theater in management learning","authors":"Fernanda P. M. Barbosa, E. Davel","doi":"10.1590/1678-6971/eramg220108.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramg220108.en","url":null,"abstract":"Abstract Purpose: This article aims to understand the implications of theatrical improvisation in the teaching and learning processes of organizational improvisation. Originality/value: Management constantly deals with changes and unforeseen events, as research on organizational improvisation has shown for more than two decades. However, managers are still trained to face stable situations and not those of organizational turbulence. Management educators lack teaching and learning options aimed at developing organizational improvisation skills. Design/methodology/approach: The research is based on theories about organizational improvisation, theater improvisation, and management teaching-learning. Several teaching and learning practices of organizational improvisation based on theatrical improvisation were analysed - practices of a curricular component of a Management undergraduate program carried out during six academic terms. The qualitative methodology was based on an artistic approach and several sources of information (short stories, theater, direct observation, press conferences, and documents). Findings: The results are categorized into organized implications between four synergies (logic of practice, practice of the narrative, the creativity, and corporeality) and three entropies (shame to practice, fear of making mistakes, and habit of dispersing) of the use of theatrical improvisation for teaching and learning organizational improvisation in the training of contemporary managers. The research results contribute to the advancement of knowledge about organizational improvisation, as they unfold a proposal for a more precise understanding of teaching and learning of organizational improvisation. This study also enhances the linkage between fields of knowledge (theater and management), increasing of the knowledge that contributes to the advancement of research and practice of teaching and learning organizational improvisation.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67524727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramr220138.pt
Régis F. Dantas
Resumo Objetivo: Dotar o órgão decisor com um modelo híbrido composto para decisão qualificada e maximizar a qualidade da gestão pública ante o tradeoff entre frota própria e locada. Originalidade/valor: A metodologia proposta inova ao integrar um framework baseado em um conjunto de critérios quantitativos e qualitativos, aumentando a precisão do processo de tomada de decisão sobre a gestão da frota da Secretaria da Segurança Pública do Ceará. Com modelo multicritério, podem-se compreender e identificar os critérios fundamentais em termos de gestão para selecionar alternativas e evitar tomar essas decisões com base apenas na experiência ou no feeling. Design/metodologia/abordagem: Para apoio à tomada de decisão quanto à escolha ou ao mix entre frota própria e locada, soluções ótimas são construídas com uso de um modelo híbrido que combina técnicas dos modelos de utilidade multiatributo (multi-attribute utility theory – Maut) e de engenharia econômica e com auxílio do custo total de propriedade (total cost of ownership – TCO). As alternativas são ponderadas qualitativa e quantitativamente por meio do modelo proposto. Resultados: Os resultados confirmam a compatibilidade entre os métodos utilizados, dotando o órgão de uma ferramenta metodológica que qualifica a decisão com base em um modelo que revela as preferências dos decisores em termos de atributos relevantes para uma boa gestão, respeitando as restrições orçamentárias.
{"title":"Modelo híbrido multicritério e de engenharia econômica para suporte à decisão na gestão de frota","authors":"Régis F. Dantas","doi":"10.1590/1678-6971/eramr220138.pt","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr220138.pt","url":null,"abstract":"Resumo Objetivo: Dotar o órgão decisor com um modelo híbrido composto para decisão qualificada e maximizar a qualidade da gestão pública ante o tradeoff entre frota própria e locada. Originalidade/valor: A metodologia proposta inova ao integrar um framework baseado em um conjunto de critérios quantitativos e qualitativos, aumentando a precisão do processo de tomada de decisão sobre a gestão da frota da Secretaria da Segurança Pública do Ceará. Com modelo multicritério, podem-se compreender e identificar os critérios fundamentais em termos de gestão para selecionar alternativas e evitar tomar essas decisões com base apenas na experiência ou no feeling. Design/metodologia/abordagem: Para apoio à tomada de decisão quanto à escolha ou ao mix entre frota própria e locada, soluções ótimas são construídas com uso de um modelo híbrido que combina técnicas dos modelos de utilidade multiatributo (multi-attribute utility theory – Maut) e de engenharia econômica e com auxílio do custo total de propriedade (total cost of ownership – TCO). As alternativas são ponderadas qualitativa e quantitativamente por meio do modelo proposto. Resultados: Os resultados confirmam a compatibilidade entre os métodos utilizados, dotando o órgão de uma ferramenta metodológica que qualifica a decisão com base em um modelo que revela as preferências dos decisores em termos de atributos relevantes para uma boa gestão, respeitando as restrições orçamentárias.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramr220143.en
Karina T. Lima, Leonardo F. Batista, Vinicius F. Moreira
Abstract Purpose: This article analyzes companies’ absorptive capacity and innovation actions incubated in the Agribusiness Incubator of Cooperatives, Community Organizations, Associations, and Rural Settlements of the Semiarid Region of Paraíba (Iacoc). Originality/value: The value of this research is the validation of the literature and the process’ effectiveness of fostering incubators with incubated enterprises, whose transfer of resources/knowledge can generate innovation. We present the theoretical relationship between absorptive capacity and innovation actions in the context of incubated enterprises, inspiring management practices for different types of innovation, including in specific contexts, such as agribusiness. Design/methodology/approach: We carried out a qualitative multicase study whose analysis focused on six projects incubated at Iacoc. Documentary research and semi-structured interviews with the leading managers were used, and the ATLAS.ti software processed the data. Subsequent content analysis framed the data into four main categories: absorptive capacity combined with the product, marketing, process, and organizational innovations. Findings: Results show that the analyzed projects presented advancements from the absorptive capacity realized, with the generation of innovations in management and planning, people management, the direction of production techniques, product design characteristics, and access to markets. We argue that the theoretical association of the field of absorptive capacity and innovation in the context of incubated enterprises can trigger substantial gains for the thematic area and the actors of innovation ecosystems: the capture of knowledge by companies, innovation actions, the transformation of those involved in the initiatives and socioeconomic impact.
{"title":"The absorptive capacity of incubated enterprises and innovation actions in the context of agribusiness in Paraíba, Brazil","authors":"Karina T. Lima, Leonardo F. Batista, Vinicius F. Moreira","doi":"10.1590/1678-6971/eramr220143.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr220143.en","url":null,"abstract":"Abstract Purpose: This article analyzes companies’ absorptive capacity and innovation actions incubated in the Agribusiness Incubator of Cooperatives, Community Organizations, Associations, and Rural Settlements of the Semiarid Region of Paraíba (Iacoc). Originality/value: The value of this research is the validation of the literature and the process’ effectiveness of fostering incubators with incubated enterprises, whose transfer of resources/knowledge can generate innovation. We present the theoretical relationship between absorptive capacity and innovation actions in the context of incubated enterprises, inspiring management practices for different types of innovation, including in specific contexts, such as agribusiness. Design/methodology/approach: We carried out a qualitative multicase study whose analysis focused on six projects incubated at Iacoc. Documentary research and semi-structured interviews with the leading managers were used, and the ATLAS.ti software processed the data. Subsequent content analysis framed the data into four main categories: absorptive capacity combined with the product, marketing, process, and organizational innovations. Findings: Results show that the analyzed projects presented advancements from the absorptive capacity realized, with the generation of innovations in management and planning, people management, the direction of production techniques, product design characteristics, and access to markets. We argue that the theoretical association of the field of absorptive capacity and innovation in the context of incubated enterprises can trigger substantial gains for the thematic area and the actors of innovation ecosystems: the capture of knowledge by companies, innovation actions, the transformation of those involved in the initiatives and socioeconomic impact.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramr220119.en
Isabela F. Rocha, K. Kissimoto
Abstract Purpose: Based on the context of digital transformation and the evolution of digital technologies, this research sought to understand how artificial intelligence (AI) and internet of things (IoT) collaborate to improve the efficiency of operations management (OM). Originality/value: Digital transformation and the use of new technologies, such as AI and IoT, have impacted the management of the companies’ operation. A preliminary survey carried out in the Web of Science (WoS) database, analyzing data through the VOSviewer bibliometric software, identified an important relationship between AI, IoT, and OM through industry 4.0 (i4.0), which has as one of its main objectives the improvement in OM. The results of this research bring a practical contribution to business managers, such as the identification of the main barriers and expected benefits when adopting AI and IoT in their operations. For researchers, this study differs from studies already published by conducting a systematic review of the literature that investigates the relationship of OM with technological tools, such as AI and IoT. Design/methodology/approach: A systematic review of the literature was carried out with the objective of analyzing all articles that brought some contribution to a better understanding of how AI and IoT collaborate to improve the efficiency of operations. Findings: The results demonstrated how AI and IoT were being incorporated into OM, identifying the main barriers of its use, as well as indications of research gaps that may lead to further investigations to advance on this topic.
摘要目的:基于数字化转型和数字技术发展的背景，本研究试图了解人工智能(AI)和物联网(IoT)如何协同提高运营管理(OM)的效率。原创性/价值:数字化转型和人工智能、物联网等新技术的使用已经影响了公司的运营管理。在Web of Science (WoS)数据库中进行的初步调查，通过VOSviewer文献计量软件分析数据，确定了通过工业4.0 (i4.0)在AI，物联网和OM之间的重要关系，其主要目标之一是改善OM。本研究的结果为企业管理者带来了实际贡献，例如识别在运营中采用人工智能和物联网时的主要障碍和预期收益。对于研究人员来说，这项研究不同于已经发表的研究，它对研究OM与技术工具(如人工智能和物联网)之间关系的文献进行了系统回顾。设计/方法/方法:对文献进行了系统回顾，目的是分析所有有助于更好地理解人工智能和物联网如何协作以提高运营效率的文章。研究结果:研究结果展示了人工智能和物联网如何被纳入OM，确定了其使用的主要障碍，以及可能导致进一步调查以推进这一主题的研究差距的迹象。
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Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramr220239.pt
Juliana C. S. Cruz, Marly Rodrigues, R. A. M. Araújo, Adriana R. Silva
RESUMO Objetivo: O objetivo deste estudo foi investigar a racionalidade substantiva inerente à prática do gerenciamento de impressões (GI). Originalidade/valor: Com base na taxonomia criada por Merkl-Davies e Brennan (2011), analisam-se: 1. a discussão sob o eixo da perspectiva sociológica; e 2. as ações de racionalidade substantiva do GI que podem se manifestar a partir de ações de gestão simbólica. Nesse sentido, este estudo atende ao chamado de Merkl-Davies et al. (2011) ao colocar em prática um modelo pouco convencional de análise a partir da utilização dos relatórios corporativos (anual e de sustentabilidade) da empresa JBS com especial atenção à Operação “Carne Fraca”. Design/metodologia/abordagem: Foi empreendida uma análise de conteúdo das narrativas contábeis dos relatórios corporativos da JBS entre o período de 2015 a 2018, à luz da estrutura conceitual de Merkl-Davies e Brennan. Resultados: As narrativas contábeis sugerem indícios de GI e da racionalidade substantiva. A racionalidade substantiva foi utilizada pelos preparadores dos relatórios corporativos a fim de legitimar as ações da companhia, sendo as manifestações dessa prática mais significativas no relatório de 2017, ano do evento Operação “Carne Fraca”. As implicações desta pesquisa residem em demonstrar evidências que direcionam as empresas quanto ao uso de narrativas contábeis para convencer a sociedade de suas ações condizentes com a estrutura de regras e normas sociais. Ademais, destacamos que as narrativas contábeis devem ser analisadas com cautela, uma vez que podem ser elaboradas sob a égide do comportamento oportunista do gestor.
{"title":"Racionalidade substantiva no gerenciamento de impressões: Uma análise dos relatórios corporativos da empresa JBS","authors":"Juliana C. S. Cruz, Marly Rodrigues, R. A. M. Araújo, Adriana R. Silva","doi":"10.1590/1678-6971/eramr220239.pt","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr220239.pt","url":null,"abstract":"RESUMO Objetivo: O objetivo deste estudo foi investigar a racionalidade substantiva inerente à prática do gerenciamento de impressões (GI). Originalidade/valor: Com base na taxonomia criada por Merkl-Davies e Brennan (2011), analisam-se: 1. a discussão sob o eixo da perspectiva sociológica; e 2. as ações de racionalidade substantiva do GI que podem se manifestar a partir de ações de gestão simbólica. Nesse sentido, este estudo atende ao chamado de Merkl-Davies et al. (2011) ao colocar em prática um modelo pouco convencional de análise a partir da utilização dos relatórios corporativos (anual e de sustentabilidade) da empresa JBS com especial atenção à Operação “Carne Fraca”. Design/metodologia/abordagem: Foi empreendida uma análise de conteúdo das narrativas contábeis dos relatórios corporativos da JBS entre o período de 2015 a 2018, à luz da estrutura conceitual de Merkl-Davies e Brennan. Resultados: As narrativas contábeis sugerem indícios de GI e da racionalidade substantiva. A racionalidade substantiva foi utilizada pelos preparadores dos relatórios corporativos a fim de legitimar as ações da companhia, sendo as manifestações dessa prática mais significativas no relatório de 2017, ano do evento Operação “Carne Fraca”. As implicações desta pesquisa residem em demonstrar evidências que direcionam as empresas quanto ao uso de narrativas contábeis para convencer a sociedade de suas ações condizentes com a estrutura de regras e normas sociais. Ademais, destacamos que as narrativas contábeis devem ser analisadas com cautela, uma vez que podem ser elaboradas sob a égide do comportamento oportunista do gestor.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramf220225.en
Jonathas Q. Amorim, G. Sales, M. C. P. Grecco
Abstract Purpose: To analyze how the Covid-19 has impacted the financing, capital structure, and investment policies of Brazilian companies from a behavioral finance perspective. Originality/value: The study focused on the behavioral finance literature, Prospect Theory, Big Five Theory, and Pecking Order Theory, in order to substantiate and explain the consequences of the emotions implicit in corporate decisions and their impacts on organizations during the Covid-19 crisis. Design/methodology/approach: A questionnaire was used, containing 26 questions spread over three sections: 1. investment, financing, and capital structure decisions made in the first half of 2020; 2. personality dimensions of the respondents; and 3. sociodemographic profiles of the respondents. A total of 120 responses was obtained and the ordinary least squares econometric model was applied to identify the influence of biases on corporate decisions. Findings: The results found showed that managers’ decisions have been influenced by heuristics and biases, especially decisions on starting new projects and raising funds, as it was found that overconfidence bias has prevailed in investment and financing decisions. The study also demonstrated that the decline in sales and lost profitability of Brazilian companies due to Covid-19 have led to bold behavior by managers, as they have sought to reverse the impacts of the pandemic.
{"title":"Covid-19 and its impacts on financing and investment policies","authors":"Jonathas Q. Amorim, G. Sales, M. C. P. Grecco","doi":"10.1590/1678-6971/eramf220225.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramf220225.en","url":null,"abstract":"Abstract Purpose: To analyze how the Covid-19 has impacted the financing, capital structure, and investment policies of Brazilian companies from a behavioral finance perspective. Originality/value: The study focused on the behavioral finance literature, Prospect Theory, Big Five Theory, and Pecking Order Theory, in order to substantiate and explain the consequences of the emotions implicit in corporate decisions and their impacts on organizations during the Covid-19 crisis. Design/methodology/approach: A questionnaire was used, containing 26 questions spread over three sections: 1. investment, financing, and capital structure decisions made in the first half of 2020; 2. personality dimensions of the respondents; and 3. sociodemographic profiles of the respondents. A total of 120 responses was obtained and the ordinary least squares econometric model was applied to identify the influence of biases on corporate decisions. Findings: The results found showed that managers’ decisions have been influenced by heuristics and biases, especially decisions on starting new projects and raising funds, as it was found that overconfidence bias has prevailed in investment and financing decisions. The study also demonstrated that the decline in sales and lost profitability of Brazilian companies due to Covid-19 have led to bold behavior by managers, as they have sought to reverse the impacts of the pandemic.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67521845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramg220145.pt
Márcio Preuss, Fernando O. Santini, Diego A. B. Marconatto
Resumo Objetivo: O objetivo desta pesquisa foi investigar a satisfação com o gerenciamento de reclamações por meio das percepções da justiça organizacional e seu impacto subsequente no comprometimento organizacional, no envolvimento e no engajamento no trabalho dos clientes internos em centros de serviços compartilhados (CSC). Originalidade/valor: A relevância consiste na utilização do modelo desenvolvido e testado por Tax et al. (1998), que neste estudo foi adaptado para o contexto organizacional em CSC. Essa abordagem é inédita e visa reduzir a desfragmentação da literatura acadêmica de CSC (Richter & Brüll, 2017) que se encontra num estado embrionário de desenvolvimento (Knol et al., 2014). Design/metodologia/abordagem: Trata-se de uma pesquisa quantitativo-descritiva de corte transversal, cujos dados foram coletados com clientes internos de CSC (funcionários das filiais) por meio de uma survey, resultando em 172 respostas válidas que foram analisadas por meio da modelagem de equações estruturais. Resultados: Os resultados obtidos indicam que as percepções de justiças distributiva e processual afetam o nível de satisfação dos clientes internos com o gerenciamento das reclamações. Já o comprometimento organizacional, o envolvimento e o engajamento no trabalho dos clientes internos são diretamente influenciados pelo nível de satisfação com o gerenciamento das reclamações. Portanto, verifica-se que, por meio do gerenciamento de reclamações, é possível aumentar os níveis do comprometimento organizacional, do engajamento e do envolvimento no trabalho dos clientes internos, e consequentemente melhorar os índices de desempenho de CSC.
摘要目的:本研究的目的是调查的满意度和投诉管理通过对司法组织和影响组织承诺的后续工作,参与和人气的国内客户共享服务中心(CSC)。原创性/价值:相关性在于使用Tax等人(1998)开发和测试的模型，该模型在本研究中适用于CSC的组织环境。这种方法是前所未有的，旨在减少CSC (Richter & brull, 2017)处于胚胎发育状态的学术文献的碎片化(Knol et al.， 2014)。设计/方法/方法:这是一项定量描述性横断面研究，通过调查收集CSC内部客户(子公司员工)的数据，得到172个有效答案，并通过结构方程模型进行分析。结果:结果表明，分配公正和程序公正的感知影响内部客户对投诉管理的满意度。组织承诺、参与和参与内部客户的工作直接受投诉管理满意度的影响。因此，通过投诉管理，有可能提高内部客户的组织承诺、参与和工作参与水平，从而提高CSC的绩效指标。
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Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramr220091
Juliane Silvestre, A. F. Borges, V. F. D. Paula
ABSTRACT Purpose: This paper aims to understand the configuration of strategic entrepreneurship practices of exploration, exploitation, and ambidexterity in craft breweries from Uberlândia, MG. Originality/value: Strategic entrepreneurship enables the comprehension of entrepreneurial phenomena from an organizational perspective. Furthermore, this research is conducted in an emergent industry in Brazil, with few studies in the field of management that consider the idiosyncrasies of craft breweries. Design/methodology/approach: We conducted a qualitative multicase study with three craft breweries from Uberlândia, MG. Twelve interviews were performed, and the set of empirical data collected were analyzed through narrative analysis technique. Findings: We identified several strategic entrepreneurship practices in the craft breweing sector. First, exploration practices were found in some radical innovations, such as the pioneering nature in the production of craft beers in Uberlândia, the creation of new products, and in the setting of new business models. Second, exploitation practices were also identified in incremental innovations that enabled business development. Hence, ambidexterity relied on the balance of exploration and exploitation practices, as innovative endeavors enabled the creation and development of new products and access to new markets. Thus, strategic entrepreneurship practices reflect the initiatives of entrepreneurial agents that seek to promote organizational innovations in terms of quality improvements, new production and marketing strategies, and the adoption of new technologies. Therefore, strategic entrepreneurship reflects and contributes to innovation possibilities, strategic renewals, and the competitiveness of craft breweries, revealing the analytical power of this theoretical approach for the study of entrepreneurial phenomena.
{"title":"STRATEGIC ENTREPRENEURSHIP: EXPLORATION, EXPLOITATION, AND AMBIDEXTERITY PRACTICES IN CRAFT BREWERIES FROM UBERLÂNDIA, MG","authors":"Juliane Silvestre, A. F. Borges, V. F. D. Paula","doi":"10.1590/1678-6971/eramr220091","DOIUrl":"https://doi.org/10.1590/1678-6971/eramr220091","url":null,"abstract":"ABSTRACT Purpose: This paper aims to understand the configuration of strategic entrepreneurship practices of exploration, exploitation, and ambidexterity in craft breweries from Uberlândia, MG. Originality/value: Strategic entrepreneurship enables the comprehension of entrepreneurial phenomena from an organizational perspective. Furthermore, this research is conducted in an emergent industry in Brazil, with few studies in the field of management that consider the idiosyncrasies of craft breweries. Design/methodology/approach: We conducted a qualitative multicase study with three craft breweries from Uberlândia, MG. Twelve interviews were performed, and the set of empirical data collected were analyzed through narrative analysis technique. Findings: We identified several strategic entrepreneurship practices in the craft breweing sector. First, exploration practices were found in some radical innovations, such as the pioneering nature in the production of craft beers in Uberlândia, the creation of new products, and in the setting of new business models. Second, exploitation practices were also identified in incremental innovations that enabled business development. Hence, ambidexterity relied on the balance of exploration and exploitation practices, as innovative endeavors enabled the creation and development of new products and access to new markets. Thus, strategic entrepreneurship practices reflect the initiatives of entrepreneurial agents that seek to promote organizational innovations in terms of quality improvements, new production and marketing strategies, and the adoption of new technologies. Therefore, strategic entrepreneurship reflects and contributes to innovation possibilities, strategic renewals, and the competitiveness of craft breweries, revealing the analytical power of this theoretical approach for the study of entrepreneurial phenomena.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67531001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1590/1678-6971/eramg220169.en
J. P. Moraes, Alex Wissmann, Jair Jeremias Junior, Arthur G. M. Andrade
ABSTRACT Purpose: To analyze the professional insertion process of Administration and Public Administration course graduates in Brazil, with ages ranging from 18 to 36, who graduated after 2011. Originality/value: As the main contribution of the study, it is possible to highlight the contingent of well-qualified professionals that are unemployed or in informal and often underoccupied jobs, indicating the expansion of non-qualifying job insertion. Thus, as a widespread problem which cuts across different ages, classes, genders, races, and ethnicities, this aggravating factor in the labor market falls mainly on individuals with higher education that are working jobs below their skill and education levels. Design/methodology/approach: This study has a quantitative, non-probabilistic, non-experimental, transversal, and descriptive approach. Data collection began in September 2018 and ended in November 2018. The sample consisted of 847 cases, divided by regions: 344 from Southeast, 244 from South, 163 from Northeast, 56 from Midwest, and 40 from North. Findings: It is worth noting that 73% of the respondents did not spend more than one year to professionally enter into the labor market, 20% of graduates are in positions with less than undergraduate education requirements, and 16.6% are not working. In addition, despite being well qualified, the investigated professionals share a structurally fragile occupational scenario, especially about the types of employment contracts practiced, regardless of their sociodemographic characteristics.
{"title":"An analysis of the professional insertion of Administration course graduates in Brazil","authors":"J. P. Moraes, Alex Wissmann, Jair Jeremias Junior, Arthur G. M. Andrade","doi":"10.1590/1678-6971/eramg220169.en","DOIUrl":"https://doi.org/10.1590/1678-6971/eramg220169.en","url":null,"abstract":"ABSTRACT Purpose: To analyze the professional insertion process of Administration and Public Administration course graduates in Brazil, with ages ranging from 18 to 36, who graduated after 2011. Originality/value: As the main contribution of the study, it is possible to highlight the contingent of well-qualified professionals that are unemployed or in informal and often underoccupied jobs, indicating the expansion of non-qualifying job insertion. Thus, as a widespread problem which cuts across different ages, classes, genders, races, and ethnicities, this aggravating factor in the labor market falls mainly on individuals with higher education that are working jobs below their skill and education levels. Design/methodology/approach: This study has a quantitative, non-probabilistic, non-experimental, transversal, and descriptive approach. Data collection began in September 2018 and ended in November 2018. The sample consisted of 847 cases, divided by regions: 344 from Southeast, 244 from South, 163 from Northeast, 56 from Midwest, and 40 from North. Findings: It is worth noting that 73% of the respondents did not spend more than one year to professionally enter into the labor market, 20% of graduates are in positions with less than undergraduate education requirements, and 16.6% are not working. In addition, despite being well qualified, the investigated professionals share a structurally fragile occupational scenario, especially about the types of employment contracts practiced, regardless of their sociodemographic characteristics.","PeriodicalId":37120,"journal":{"name":"Revista de Administracao Mackenzie","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67524519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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