Pub Date : 2022-08-01DOI: 10.26493/2335-4194.15.187-202
Petra Zabukovec Baruca, Z. Jancic, A. Brezovec
{"title":"Understanding Responsibility from the Tourist’s Perspective: A Hotel Context","authors":"Petra Zabukovec Baruca, Z. Jancic, A. Brezovec","doi":"10.26493/2335-4194.15.187-202","DOIUrl":"https://doi.org/10.26493/2335-4194.15.187-202","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78855500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-01DOI: 10.26493/2335-4194.15.249-264
Marko Kukanja
This study examines restaurant management and customer quality expectations (expected performances) in the post-covid-19 pandemic period. The purpose of this study is to investigate which marketing-quality (7p) dimensions best explain the construct of restaurant quality expectations after the crisis caused by the covid-19 pandemic and to determine whether differences exist between restaurant managers’ and customers’ quality expectations. An online survey was delivered via emails (managers) and social media (customers) in the Republic of Slovenia. A total of 422 valid online questionnaires were obtained from customers, and 89 completed questionnaires were gathered from managers. The 42-item questionnaire was based on the principles of the marketing mix. Results of exploratory factor analysis indicate that six marketing dimensions best explain restaurant quality expectations in the post-covid-19 pandemic period (in order of importance): Physical evidence, Product, Promotion, Processes, Placement, and Price. Results also reveal a significant gap in quality expectations since price is the only dimension where no differences were found between restaurant managers’ and customers’ quality expectations. This research contributes to the literature by explaining the importance of the different 7P quality indicators for assuring restaurant quality in the post-covid-19 pandemic period. By applying a 7P research methodology, we have also facilitated a benchmarking process for the international restaurant industry.
{"title":"A 7P Comparison between Restaurant Managers’ and Customers’ Post-COVID-19 Quality Expectations","authors":"Marko Kukanja","doi":"10.26493/2335-4194.15.249-264","DOIUrl":"https://doi.org/10.26493/2335-4194.15.249-264","url":null,"abstract":"This study examines restaurant management and customer quality expectations (expected performances) in the post-covid-19 pandemic period. The purpose of this study is to investigate which marketing-quality (7p) dimensions best explain the construct of restaurant quality expectations after the crisis caused by the covid-19 pandemic and to determine whether differences exist between restaurant managers’ and customers’ quality expectations. An online survey was delivered via emails (managers) and social media (customers) in the Republic of Slovenia. A total of 422 valid online questionnaires were obtained from customers, and 89 completed questionnaires were gathered from managers. The 42-item questionnaire was based on the principles of the marketing mix. Results of exploratory factor analysis indicate that six marketing dimensions best explain restaurant quality expectations in the post-covid-19 pandemic period (in order of importance): Physical evidence, Product, Promotion, Processes, Placement, and Price. Results also reveal a significant gap in quality expectations since price is the only dimension where no differences were found between restaurant managers’ and customers’ quality expectations. This research contributes to the literature by explaining the importance of the different 7P quality indicators for assuring restaurant quality in the post-covid-19 pandemic period. By applying a 7P research methodology, we have also facilitated a benchmarking process for the international restaurant industry.","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"22 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91048833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-01DOI: 10.26493/2335-4194.15.203-216
Rehab El Gamil
Worldwide, the COVID-19 pandemic has affected the economy and seriously hit the travel and tourism industry. This will certainly impact destination image and travel behaviour in the future. This study aims to explore the changes in travel behaviour post-COVID-19. Specifically, it seeks to examine to what extent these changes could lead to responsible tourism post-COVID-19. Primary data was collected from 400 respondents through an online questionnaire and exploratory factor analysis was conducted. The study findings showed that many changes in travel behaviour will emerge following the COVID-19 pandemic. This will accelerate the shift towards more responsible travel. Moreover, the exploratory factor analysis revealed that responsible travellers post-COVID-19 will be determined by three main factors: travel preferences, health and hygiene considerations, and destination choices. Thus, the study concluded that the responsible traveller post-COVID-19 is the person whose travel behaviour, preferences, and choices will minimize the risk of spreading the pandemic before, during, and after the travel. This study ends with important implications for urgent cooperation between all tourism stakeholders such as DMOS, service providers, and health authorities in tourism destinations.
{"title":"Exploring Travel Behaviour Post-COVID-19: Towards a More Responsible Tourism","authors":"Rehab El Gamil","doi":"10.26493/2335-4194.15.203-216","DOIUrl":"https://doi.org/10.26493/2335-4194.15.203-216","url":null,"abstract":"Worldwide, the COVID-19 pandemic has affected the economy and seriously hit the travel and tourism industry. This will certainly impact destination image and travel behaviour in the future. This study aims to explore the changes in travel behaviour post-COVID-19. Specifically, it seeks to examine to what extent these changes could lead to responsible tourism post-COVID-19. Primary data was collected from 400 respondents through an online questionnaire and exploratory factor analysis was conducted. The study findings showed that many changes in travel behaviour will emerge following the COVID-19 pandemic. This will accelerate the shift towards more responsible travel. Moreover, the exploratory factor analysis revealed that responsible travellers post-COVID-19 will be determined by three main factors: travel preferences, health and hygiene considerations, and destination choices. Thus, the study concluded that the responsible traveller post-COVID-19 is the person whose travel behaviour, preferences, and choices will minimize the risk of spreading the pandemic before, during, and after the travel. This study ends with important implications for urgent cooperation between all tourism stakeholders such as DMOS, service providers, and health authorities in tourism destinations.","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75206915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-01DOI: 10.26493/2335-4194.15.177-185
Rrezarta Ejupi, Z. Medarić
{"title":"Motives of Female Travellers for Solo Travel","authors":"Rrezarta Ejupi, Z. Medarić","doi":"10.26493/2335-4194.15.177-185","DOIUrl":"https://doi.org/10.26493/2335-4194.15.177-185","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"12 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90667054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-30DOI: 10.26493/2335-4194.15.53-63
Milica Rančić Demir, M. Zečević
{"title":"Wellness Tourism Research: Bibliometric Study of the Scientific Field","authors":"Milica Rančić Demir, M. Zečević","doi":"10.26493/2335-4194.15.53-63","DOIUrl":"https://doi.org/10.26493/2335-4194.15.53-63","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"83 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84029161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-30DOI: 10.26493/2335-4194.15.65-80
Angie Hartnett, C. Gorman
{"title":"Active Leisure and Ageing in Rural Ireland: Exploring Perceptions and Motivations to Facilitate and Promote Meaningful Physical Activity","authors":"Angie Hartnett, C. Gorman","doi":"10.26493/2335-4194.15.65-80","DOIUrl":"https://doi.org/10.26493/2335-4194.15.65-80","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"138 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74672309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-30DOI: 10.26493/2335-4194.15.81-94
K. Kokot, Maja Turnšek
{"title":"Health Tourism and Physical Literacy: A Qualitative Exploration of Elderly Visitors’ Experiences after Rehabilitation at Slovenian Health Resorts","authors":"K. Kokot, Maja Turnšek","doi":"10.26493/2335-4194.15.81-94","DOIUrl":"https://doi.org/10.26493/2335-4194.15.81-94","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81386350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-30DOI: 10.26493/2335-4194.15.123-133
Milan Hosta, M. Plevnik
The impact of the global tourist lockdown due to the pandemic dimensions of covid-19 in 2020 and the beginning of 2021 has shaken the industry to its core. The industry of mass tourism has certainly suffered a great knockout, a kind of acute respiratory constriction, a functional collapse that on an organic level would appear as coughing, wheezing, shortness of breath, tiredness, a life-threatening difficulty in breathing. In this paper, we used the concept of hyperventilation as understood by medicine to seek an organic understanding of the crisis that has hit tourist services. The study used a qualitative research technique, namely the single case study of a healthy man at the age of 51, who was going through a health-enhancing breathing protocol. The conclusions were derived based on inductive reasoning. The pattern and results of expected organic changes due to the breathing protocol were transferred by analogy to the institutionalized level of tourism. Since we focused on changes and patterns to be reflected organically, the detailed symptoms or initial disbalance of the individual in the case study were irrelevant for our conclusions. Physiologically, hyperventilation in humans results in tissue hypoxia, meaning that less oxygen is delivered to cells. Similar logic can be transferred to hyperinflated mass tourism booming in recent years, negatively impacting the indigenous social and natural environment. The results of the expert-based and scientifically justified 5-week breathing interventions are presented via a case study. The improvement of major factors and qualitative interpretation from the subject itself has provided us with sufficient outcomes that can be used (1) in designing preventive and postcovidhealth regenerative retreats as tourist products and (2) as a model to support the tourism industry with an understanding of sustainable niche-market solutions.
{"title":"Inspiring Breathwork Retreats in the Post-COVID-19 Period","authors":"Milan Hosta, M. Plevnik","doi":"10.26493/2335-4194.15.123-133","DOIUrl":"https://doi.org/10.26493/2335-4194.15.123-133","url":null,"abstract":"The impact of the global tourist lockdown due to the pandemic dimensions of covid-19 in 2020 and the beginning of 2021 has shaken the industry to its core. The industry of mass tourism has certainly suffered a great knockout, a kind of acute respiratory constriction, a functional collapse that on an organic level would appear as coughing, wheezing, shortness of breath, tiredness, a life-threatening difficulty in breathing. In this paper, we used the concept of hyperventilation as understood by medicine to seek an organic understanding of the crisis that has hit tourist services. The study used a qualitative research technique, namely the single case study of a healthy man at the age of 51, who was going through a health-enhancing breathing protocol. The conclusions were derived based on inductive reasoning. The pattern and results of expected organic changes due to the breathing protocol were transferred by analogy to the institutionalized level of tourism. Since we focused on changes and patterns to be reflected organically, the detailed symptoms or initial disbalance of the individual in the case study were irrelevant for our conclusions. Physiologically, hyperventilation in humans results in tissue hypoxia, meaning that less oxygen is delivered to cells. Similar logic can be transferred to hyperinflated mass tourism booming in recent years, negatively impacting the indigenous social and natural environment. The results of the expert-based and scientifically justified 5-week breathing interventions are presented via a case study. The improvement of major factors and qualitative interpretation from the subject itself has provided us with sufficient outcomes that can be used (1) in designing preventive and postcovidhealth regenerative retreats as tourist products and (2) as a model to support the tourism industry with an understanding of sustainable niche-market solutions.","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"95 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79455569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-30DOI: 10.26493/2335-4194.15.5-10
A. Trdina, Miha Lesjak
{"title":"Editorial to the Special Issue ‘Health, Sport and Tourism: Searching for Future Synergies’","authors":"A. Trdina, Miha Lesjak","doi":"10.26493/2335-4194.15.5-10","DOIUrl":"https://doi.org/10.26493/2335-4194.15.5-10","url":null,"abstract":"","PeriodicalId":37187,"journal":{"name":"Academica Turistica","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90237414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：