Haifa F. Alhasson, Ghada M. Alsaheel, Noura S. Alharbi, Alhatoon A. Alsalamah, Joud M. Alhujilan, Shuaa S. Alharbi
Customer satisfaction can be measured using facial expression recognition. The current generation of artificial intelligence systems heavily depends on facial features such as eyebrows, eyes, and foreheads. This dependence introduces a limitation as people generally prefer to conceal their genuine emotions. As body gestures are difficult to conceal and can convey a more detailed and accurate emotional state, the authors incorporate upper-body gestures as an additional feature that improves the predicted emotion's accuracy. This work uses an ensemble machine-learning model that integrates support vector machines, random forest classifiers, and logistic regression classifiers. The proposed method detects emotions from facial expressions and upper-body movements and is experimentally evaluated and has been found to be effective, with an accuracy rate of 97% on the EMOTIC dataset and 99% accuracy on MELD dataset.
{"title":"Bi-Model Engagement Emotion Recognition Based on Facial and Upper-Body Landmarks and Machine Learning Approaches","authors":"Haifa F. Alhasson, Ghada M. Alsaheel, Noura S. Alharbi, Alhatoon A. Alsalamah, Joud M. Alhujilan, Shuaa S. Alharbi","doi":"10.4018/ijesma.330756","DOIUrl":"https://doi.org/10.4018/ijesma.330756","url":null,"abstract":"Customer satisfaction can be measured using facial expression recognition. The current generation of artificial intelligence systems heavily depends on facial features such as eyebrows, eyes, and foreheads. This dependence introduces a limitation as people generally prefer to conceal their genuine emotions. As body gestures are difficult to conceal and can convey a more detailed and accurate emotional state, the authors incorporate upper-body gestures as an additional feature that improves the predicted emotion's accuracy. This work uses an ensemble machine-learning model that integrates support vector machines, random forest classifiers, and logistic regression classifiers. The proposed method detects emotions from facial expressions and upper-body movements and is experimentally evaluated and has been found to be effective, with an accuracy rate of 97% on the EMOTIC dataset and 99% accuracy on MELD dataset.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135536188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Many management information systems applications can be used to support businesses. One example is platforms that support electronic commerce, so retailers can sell products and services online. The use of electronic commerce applications is so common that virtually every smartphone owner has used them. In this research, the author evaluates the usability of mobile applications for electronic commerce in the Kingdom of Saudi Arabia and introduces a measure with which developers and organizations can evaluate the usability of their mobile applications. Applying quantitative research methods, including structural equation modeling, the research shows that three constructs—application design, application utility, and user interface structure—are the strongest predictors of both continued intention to use a mobile application and loyalty to the mobile application.
{"title":"The Usability of Management Information Systems Applications","authors":"Husam Alfahl","doi":"10.4018/ijesma.320502","DOIUrl":"https://doi.org/10.4018/ijesma.320502","url":null,"abstract":"Many management information systems applications can be used to support businesses. One example is platforms that support electronic commerce, so retailers can sell products and services online. The use of electronic commerce applications is so common that virtually every smartphone owner has used them. In this research, the author evaluates the usability of mobile applications for electronic commerce in the Kingdom of Saudi Arabia and introduces a measure with which developers and organizations can evaluate the usability of their mobile applications. Applying quantitative research methods, including structural equation modeling, the research shows that three constructs—application design, application utility, and user interface structure—are the strongest predictors of both continued intention to use a mobile application and loyalty to the mobile application.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41386718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Alhur, Shaher Alshamari, J. Oláh, Hanadi Aldreabi
User opinions are crucial in the development of mobile health (mHealth) applications (apps). This study aimed to investigate and qualitatively assess consumer attitudes toward mHealth apps and the main aspects of their design. The methodology was divided into four steps: (1) data collection, (2) preprocessing, (3) sentiment analysis by valence-aware dictionary and sentiment reasoner (VADER), and (4) thematic analysis by the latent Dirichlet allocation (LDA) algorithm. These steps were implemented in 836 reviews of eight mHealth apps on app stores in Jordan. The current study offers healthcare stakeholders insight into the positive and negative aspects of mHealth apps by identifying user-preferred features and recommending improvements. The findings indicate several aspects of design that mHealth app developers may use to improve overall efficacy, including user experience, client services, usability, and adherence.
{"title":"Unsupervised Machine Learning to Identify Positive and Negative Themes in Jordanian mHealth Apps","authors":"M. Alhur, Shaher Alshamari, J. Oláh, Hanadi Aldreabi","doi":"10.4018/ijesma.313950","DOIUrl":"https://doi.org/10.4018/ijesma.313950","url":null,"abstract":"User opinions are crucial in the development of mobile health (mHealth) applications (apps). This study aimed to investigate and qualitatively assess consumer attitudes toward mHealth apps and the main aspects of their design. The methodology was divided into four steps: (1) data collection, (2) preprocessing, (3) sentiment analysis by valence-aware dictionary and sentiment reasoner (VADER), and (4) thematic analysis by the latent Dirichlet allocation (LDA) algorithm. These steps were implemented in 836 reviews of eight mHealth apps on app stores in Jordan. The current study offers healthcare stakeholders insight into the positive and negative aspects of mHealth apps by identifying user-preferred features and recommending improvements. The findings indicate several aspects of design that mHealth app developers may use to improve overall efficacy, including user experience, client services, usability, and adherence.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48574058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to look into the purchasing intentions of Shopee live-stream shoppers in Malaysia when it comes to agricultural produce. Despite the fact that purchase intention is well-known and well-studied using theory of reasoned action, there are still gaps in the literature. Furthermore, live streaming is a relatively new phenomenon that, despite its growing popularity, has received insufficient research. As a result, there are calls to better understand how it influences purchase intentions. This study tested five hypotheses to explain the relationship between live-stream sellers' attributes and viewers' purchase intention based on the theory of reasoned action, utilitarian gratification theory, and source credibility theory. The methodology used in this study is a quantitative-based correlation research design. Adapting previous literature, 390 samples were collected. The questionnaires were distributed to respondents via email using a convenient sampling method.
{"title":"A Study on Purchase Intention of Agricultural Produce on Shopee Live-Streaming in Malaysia","authors":"Wenhui Hong, Wong Chee Hoo","doi":"10.4018/ijesma.315652","DOIUrl":"https://doi.org/10.4018/ijesma.315652","url":null,"abstract":"The purpose of this study is to look into the purchasing intentions of Shopee live-stream shoppers in Malaysia when it comes to agricultural produce. Despite the fact that purchase intention is well-known and well-studied using theory of reasoned action, there are still gaps in the literature. Furthermore, live streaming is a relatively new phenomenon that, despite its growing popularity, has received insufficient research. As a result, there are calls to better understand how it influences purchase intentions. This study tested five hypotheses to explain the relationship between live-stream sellers' attributes and viewers' purchase intention based on the theory of reasoned action, utilitarian gratification theory, and source credibility theory. The methodology used in this study is a quantitative-based correlation research design. Adapting previous literature, 390 samples were collected. The questionnaires were distributed to respondents via email using a convenient sampling method.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42204248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper draws on uses and gratification theory and aims to explore the role and impact of different types of social media use at the workplace on employee innovative behavior and individual job performance. Structural equation modeling was used in the estimation of the model linking social media use, employee innovative behavior, and job performance. The findings suggest that only the cognitive use of social media in the workplace has a positive impact on employee innovative behavior and indirectly on job performance. In contrast, social use has a significant negative effect on job performance.
{"title":"Social Media at the Workplace: An Empirical Analysis of the Effects on Employee Innovative Behavior and Job Performance","authors":"L. Turulja, Elma Delalic, N. Bajgorić","doi":"10.4018/ijesma.300266","DOIUrl":"https://doi.org/10.4018/ijesma.300266","url":null,"abstract":"This paper draws on uses and gratification theory and aims to explore the role and impact of different types of social media use at the workplace on employee innovative behavior and individual job performance. Structural equation modeling was used in the estimation of the model linking social media use, employee innovative behavior, and job performance. The findings suggest that only the cognitive use of social media in the workplace has a positive impact on employee innovative behavior and indirectly on job performance. In contrast, social use has a significant negative effect on job performance.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"14 1","pages":"1-16"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70458033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-01DOI: 10.5772/intechopen.90948
Samuel Kyobe
Biobanks in low-and middle-income countries need significant infrastructural support to meet ISBER Best Practices to support population-based genomics research. ISBER recommends a Biobank information management system that can manage workflows from biospecimen receipt to distribution. The H3Africa Initiative was set out to develop regional African Biobanks where Uganda, Nigeria, and South Africa were successfully awarded grants to develop state-of-the-art Biobanks. In this chapter, we review the African experiences, processes, and recommendations for information management systems for use in the low-and middle-income country context. We provide a balanced basis on which institutions can deliberate their decision between an out-of-the-box service and a commercial enterprise.
{"title":"Selecting a Laboratory Information System for Biobanks in Low- and Middle-Income Countries","authors":"Samuel Kyobe","doi":"10.5772/intechopen.90948","DOIUrl":"https://doi.org/10.5772/intechopen.90948","url":null,"abstract":"Biobanks in low-and middle-income countries need significant infrastructural support to meet ISBER Best Practices to support population-based genomics research. ISBER recommends a Biobank information management system that can manage workflows from biospecimen receipt to distribution. The H3Africa Initiative was set out to develop regional African Biobanks where Uganda, Nigeria, and South Africa were successfully awarded grants to develop state-of-the-art Biobanks. In this chapter, we review the African experiences, processes, and recommendations for information management systems for use in the low-and middle-income country context. We provide a balanced basis on which institutions can deliberate their decision between an out-of-the-box service and a commercial enterprise.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"100 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76084715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-01DOI: 10.5772/intechopen.99605
Sam Goundar
{"title":"Introductory Chapter: Introduction to e-Services","authors":"Sam Goundar","doi":"10.5772/intechopen.99605","DOIUrl":"https://doi.org/10.5772/intechopen.99605","url":null,"abstract":"<jats:p />","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"239 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74726358","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijesma.2019070104
Mina Fanea-Ivanovici
During the current digital (r)evolution, consumer and producer roles have started to converge, with consumers becoming value creators and, to a certain extent, producers. This phenomenon is particularly enhanced on online platforms and social networks, especially in creative-cultural industries. The goal of this research is to discuss the role of the prosumer in the film industry in the context of crowdfunded projects, with a focus on the Romanian experience. Through an empirical analysis of successful filmmaking crowdfunding projects, the backers' role in the film production process is investigated. The eight cases analysed within this research represent the quasi-totality of the successfully crowdfunded filmmaking projects via Romanian crowdfunding platforms. The research reveals that the active involvement of backers-consumers into the film production process represents one of the most valuable rewards offered in exchange for the highest financial contributions, with the majority of successful filmmaking projects including it in their reward strategy. According to the research findings, filmmakers understand that, on the one hand, fans can financially contribute more by being provided with such an opportunity, and that, on the other hand, prosumers can use their skills and expertise and translate them into creative input, execution, assessment, and testing of the project. The author posits that the opportunity to become producer in a film is an incentive to financially (and additionally non-financially) contribute to the project, thus increasing the odds of the project to be successful. Such conclusion can improve the reward scheme in crowdfunded filmmaking projects as well as their rate of success.
{"title":"Prosumers","authors":"Mina Fanea-Ivanovici","doi":"10.4018/ijesma.2019070104","DOIUrl":"https://doi.org/10.4018/ijesma.2019070104","url":null,"abstract":"During the current digital (r)evolution, consumer and producer roles have started to converge, with consumers becoming value creators and, to a certain extent, producers. This phenomenon is particularly enhanced on online platforms and social networks, especially in creative-cultural industries. The goal of this research is to discuss the role of the prosumer in the film industry in the context of crowdfunded projects, with a focus on the Romanian experience. Through an empirical analysis of successful filmmaking crowdfunding projects, the backers' role in the film production process is investigated. The eight cases analysed within this research represent the quasi-totality of the successfully crowdfunded filmmaking projects via Romanian crowdfunding platforms. The research reveals that the active involvement of backers-consumers into the film production process represents one of the most valuable rewards offered in exchange for the highest financial contributions, with the majority of successful filmmaking projects including it in their reward strategy. According to the research findings, filmmakers understand that, on the one hand, fans can financially contribute more by being provided with such an opportunity, and that, on the other hand, prosumers can use their skills and expertise and translate them into creative input, execution, assessment, and testing of the project. The author posits that the opportunity to become producer in a film is an incentive to financially (and additionally non-financially) contribute to the project, thus increasing the odds of the project to be successful. Such conclusion can improve the reward scheme in crowdfunded filmmaking projects as well as their rate of success.","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"165 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76920196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-01DOI: 10.1007/978-3-030-01842-9_4
A. Ronchi
{"title":"e-Journalism and Media","authors":"A. Ronchi","doi":"10.1007/978-3-030-01842-9_4","DOIUrl":"https://doi.org/10.1007/978-3-030-01842-9_4","url":null,"abstract":"","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84235497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-01-01DOI: 10.1007/978-3-030-01842-9_3
A. Ronchi
{"title":"e-Culture: On Culture in the Digital Age","authors":"A. Ronchi","doi":"10.1007/978-3-030-01842-9_3","DOIUrl":"https://doi.org/10.1007/978-3-030-01842-9_3","url":null,"abstract":"","PeriodicalId":37399,"journal":{"name":"International Journal of E-Services and Mobile Applications","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72992070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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