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Book review: Tourism management. Neil Leiper. RMIT Press, Collingwood, 1996. No. of pages: 366. Price $45.00 (paperback). ISBN 0 7306 7931 4. 书评:旅游管理。尼尔·莱普。RMIT出版社,科林伍德,1996年。不。共366页。售价$45.00(平装本)。Isbn 0 7306 7931
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<95::AID-PTH75>3.0.CO;2-1
P. Burns
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引用次数: 0
Antecedents of employee burnout in the hotel industry 酒店业员工职业倦怠的前因
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<31::AID-PTH127>3.0.CO;2-5
Catherine E. Ledgerwood, J. Crotts, A. Everett
This study explored the degree of association between employee perceptions of the work environment and burnout. Aspects of the job and organisational structures that can be influenced were tested for association with the Maslach and Jackson components of employee burnout in an attempt to understand the stress processes that lead to employees experiencing emotional exhaustion, depersonalising customers and feeling a lack of personal accomplishment. Data from a questionnaire completed by employees of large hotels in New Zealand indicate that although physical aspects of a job are associated with certain aspects of burnout, the stronger relationships are clearly with respondents’ perceptions of the workplace climate. © 1998 John Wiley & Sons, Ltd.
本研究探讨了员工对工作环境的感知与职业倦怠之间的关联程度。可以受到影响的工作和组织结构的各个方面与员工倦怠的马斯拉奇和杰克逊成分的关联进行了测试,试图了解导致员工经历情绪衰竭、对客户失去人情味和感觉缺乏个人成就感的压力过程。新西兰大型酒店员工完成的一份调查问卷数据表明,尽管工作的体力方面与倦怠的某些方面有关,但更强的关系显然与受访者对工作场所气候的看法有关。©1998 John Wiley & Sons, Ltd
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引用次数: 54
IT developments in the hospitality industry 酒店业的资讯科技发展
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<89::AID-PTH107>3.0.CO;2-F
H. Main
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引用次数: 1
Book review: Human resource management in the hospitality and tourism industry (second edition) by Michael Riley. Butterworth‐Heinemann, Oxford, 1996. No. of pages: 219. Price £14.99 (paperback). ISBN 0 7506 2729 8. 书评:Michael Riley的《酒店和旅游业的人力资源管理》(第二版)。Butterworth - Heinemann,牛津大学,1996。不。页数:219。价格14.99英镑(平装本)。Isbn 0 7506 2729 8。
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<96::AID-PTH78>3.0.CO;2-S
T. Baum
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引用次数: 0
A review of hotel internationalisation with a particular focus on the key role played by American organisations 对酒店国际化的回顾,特别关注美国组织所发挥的关键作用
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<53::AID-PTH129>3.0.CO;2-S
Dennis Nickson
The increase in influential, non-American companies in the hotel industry is discussed. The paper considers whether this was caused a decline of American hegemony of the international hotel industry. Recent trends that have led to a belief in declining American influence are discussed. A case study of Accor®, the French travel, tourism and hospitality transnational, founded in 1967, which now has a multi-tier brand marketing strategy, is presented. By 1995 the company had focused on 6 core brands; Sofitel, Novotel, Mecure, Ibis, Formule 1 and Motel 6 (all ®). It is argued that although this would appear to be a shift away from the American model, in reality the underlying rational for this multi-tier branding can, arguably, still be regarded as global standardization and of great similarity to the American ideal of absolute functionality, certainty and consistency. Data provided by the Economist Intelligence Unit in 1995 indicated that half (6 of 12) the hotel companies with at least 50 000 rooms and 75 hotels in at least 15 countries were American owned. It is concluded that American organisations played and continue to play a key role in the international hotel industry.
讨论了酒店业中有影响力的非美国公司的增加。这是否导致了美国在国际酒店业霸主地位的衰落?本文讨论了导致人们相信美国影响力正在下降的最近趋势。本文以雅高集团为例,该集团成立于1967年,是一家法国旅游、旅游和酒店业跨国公司,目前拥有多层次的品牌营销战略。到1995年,公司已经专注于6个核心品牌;索菲特、诺富特、Mecure、宜必思、formula 1和Motel 6(全部®)。有人认为,尽管这似乎是对美国模式的一种转变,但实际上,这种多层次品牌的潜在理性,可以说,仍然可以被视为全球标准化,与美国绝对功能性、确定性和一致性的理想非常相似。经济学人智库1995年提供的数据表明,拥有至少5万间客房的12家酒店公司中有一半(6家)是美国人所有,在至少15个国家拥有75家酒店。结论是,美国组织在国际酒店业中发挥并将继续发挥关键作用。
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引用次数: 14
Patterns of international tourism 国际旅游格局
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<45::AID-PTH128>3.0.CO;2-Q
J. Latham
This paper provides a historical and current overview of international tourism activity. Within the setting of a discussion of the nature and characteristics of tourism statistics, statistical indicators of the levels of international tourism are presented and analysed. Coverage is worldwide, split by World Tourism Organisation Region. Rankings of the leading tourism generators and receivers are given, together with concentration ratios of tourism supply and demand. Finally, the foremost world region, Europe, is considered in finer detail in view of its dominant position and leading influence on world tourism.©1998 John Wiley & Sons, Ltd.
本文对国际旅游活动的历史和现状进行了概述。在讨论旅游统计的性质和特点的背景下,提出并分析了国际旅游水平的统计指标。覆盖范围是全球性的,按世界旅游组织区域划分。给出了主要旅游产出国和主要旅游接收国的排名,以及旅游供给和需求的集中度。最后,考虑到欧洲的主导地位和对世界旅游业的主导影响,对世界上最重要的地区进行了更详细的考虑。©1998 John Wiley & Sons, Ltd
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引用次数: 8
The future of traditional tourist destinations 传统旅游目的地的未来
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<85::AID-PTH98>3.0.CO;2-U
Dimitrios Buhalis, C. Cooper
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引用次数: 0
Book Review: Tourism today. A geographical analysis (second edition) by Douglas Pearce. Longman, Harlow, 1995. No. of pages: 202. Price £16.99 (paperback). ISBN 0 582 22822. 书评:今天的旅游业。道格拉斯·皮尔斯的地理分析(第二版)。朗曼,哈洛,1995。不。页数:202。售价16.99英镑(平装本)。Isbn 0 582 22822。
Pub Date : 1998-03-01 DOI: 10.1002/(SICI)1099-1603(199803)4:1<97::AID-PTH79>3.0.CO;2-O
V. Baláž
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引用次数: 3
New product development in the UK tour-operating industry. 英国旅游行业的新产品开发。
Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<283::AID-PTH82>3.0.CO;2-R
Peter Jones, S. Hudson, Philip Costis
This article identifies the tour operating business as a dynamic and innovative industry sector. It discusses alternative models of new product development (NPD) and the extent to which these need to be modified for services. The way which such a theoretical model may reflect industry practice is then explored through four case studies of tour-operating companies. On the basis of the insight developed from these studies, it is identified that such firms do not rigidly follow a new product development process, neither in terms of what activities they engage in nor with regards to the sequence in which they do them. It is proposed that this contingent approach to NPD is due to a number of factors that influence the firm grouped under three main headings — the product features of the innovation, characteristics of the innovating firm, and the external environment. © 1997 John Wiley & Sons, Ltd.
本文将旅游经营业务确定为一个充满活力和创新的行业部门。它讨论了新产品开发(NPD)的替代模型以及这些模型需要为服务进行修改的程度。然后,通过四个旅游运营公司的案例研究,探讨了这种理论模型如何反映行业实践。根据从这些研究中获得的见解,可以确定,这些公司没有严格遵循新产品开发过程,无论是在他们从事的活动方面,还是在他们做这些活动的顺序方面。有人提出,这种偶然的新产品开发方法是由于许多因素影响了公司,这些因素分为三个主要标题-创新的产品特征,创新公司的特征和外部环境。©1997 John Wiley & Sons, Ltd
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引用次数: 13
The Effectiveness of Environmental Education: Can We Turn Tourists into 'Greenies'? 环境教育的有效性:我们能把游客变成“环保主义者”吗?
Pub Date : 1997-12-01 DOI: 10.1002/(SICI)1099-1603(199712)3:4<295::AID-PTH85>3.0.CO;2-D
M. Orams
A study which tested the effectiveness of an education programme for managing tourists was conducted at Tangalooma, Australia. At this holiday resort tourists are able to hand-feed a group of wild dolphins which visit the shallow waters adjacent to the resort's beach. The education programme, which uses techniques derived from cognitive psychology and learning theory, attempted to prompt increased enjoyment, knowledge and improved environmental attitudes, intentions and behaviour in participants. The study, which compared a control group who were not exposed to the education with an experiment group who were, found that desirable changes did occur as a result of the programme. This research provides much needed evidence that education can be an effective means of managing tourists' interaction with wildlife and the natural environment © 1997 John Wiley & Sons, Ltd.
在澳大利亚的Tangalooma进行了一项研究,以测试管理游客的教育方案的有效性。在这个度假胜地,游客可以亲手喂养一群野生海豚,它们会在度假村海滩附近的浅水区活动。该教育方案使用从认知心理学和学习理论得来的技术,试图促使参与者增加享受、知识和改善对环境的态度、意图和行为。这项研究将没有接受过这种教育的对照组与接受过这种教育的实验组进行了比较,发现这种教育确实带来了令人满意的变化。本研究提供了必要的证据,证明教育可以成为管理游客与野生动物和自然环境互动的有效手段©1997 John Wiley & Sons, Ltd。
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引用次数: 347
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Progress in Tourism and Hospitality Research
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