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Ethical Component of Library Competencies Design: Professional View 图书馆能力设计的伦理成分:专业视角
T. Hranchak
Objective. Substantiation of the ethical component place in the set of modern librarians’ key competencies. Methods. Conclusions and results have been obtained due to use of dialectical, socio-communicative, analytical-review methods, methods of systematization, comparative analysis, bibliographic analysis, content analysis and document analysis. Results. The need to supplement the educational standards on the speciality 029 “Information, Library and Archival Affairs” bachelor’s and master’s levels with ethical component – the librarian’s understanding of the principles and values of information and professional ethics, academic integrity and capacity to follow them was justified. Conclusions. Adherence to professional ethical norms and the spread of the academic integrity culture creates the conditions for the demand for other librarian’s professional competencies because it provides the value of knowledge and personal theoretical and applied achievements. Given the urgent need to spread the culture of academic integrity in the scientific and educational environment and the lack of relevant educational goals in bachelor and master educational standards, Ukrainian Library Association offers the scientific and methodological basis for the formation of the academic integrity culture as an important competence of a modern librarian within the framework of implementation of the compensatory function.
目标。伦理要素在现代图书馆员关键能力中的地位。方法。运用辨证法、社会交际法、分析回顾法、系统化法、比较分析法、书目分析法、内容分析法和文献分析法等方法,得出结论和结果。结果。需要补充专业029“信息,图书馆和档案事务”学士和硕士水平的道德成分的教育标准-图书馆员对信息和职业道德的原则和价值观的理解,学术诚信和遵循它们的能力是合理的。结论。对职业道德规范的坚守和学术诚信文化的传播,为其他图书馆员的职业能力需求创造了条件,因为它提供了知识和个人理论与应用成果的价值。鉴于学术诚信文化在科教环境中传播的迫切需要,以及本科和硕士教育标准中缺乏相应的教育目标,乌克兰图书馆协会在履行补偿职能的框架内,为学术诚信文化作为现代图书馆员重要能力的形成提供了科学和方法论依据。
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引用次数: 0
Reorienting Library Space and Services of Book Depositories under the Conditions of Martial Law in Ukraine: The Case of the Largest Libraries of Zakarpattia 乌克兰戒严条件下图书馆空间与图书寄存服务的重新定位——以扎卡尔帕提亚最大的图书馆为例
Medved M. M Scientific
Objective. The research aims to explore the practical experience of the activity transformation of Ukrainian libraries during the military invasion of the russian federation on the territory of Ukraine. Methods. The analysis of world publications allowed: to attempt identifying the specific methods of library work during extreme events; to conduct an analysis of the services of educational and public libraries; to prove the effectiveness of psychological and moral library support to the population; and to identify its most effective forms. Results. The substantiation of the obtained results is based on the characteristics of the library of the Uzhhorod National University and the Transcarpathian Regional Universal Scientific Library named after F. Potushniak, aimed at supporting victims of war. The most active methods of library work during the first months of the war between russia and Ukraine were revealed. Analysis of the provision of library services confirms the importance of book depositories as an important centre for uniting people for mutual support. The paper outlines practical recommendations regarding the active participation of libraries in the lives of people forced to flee from places of active hostilities. There is a burst of creative library changes associated with the reorientation of the library space and services according to the social challenge posed by russia's military aggression. Conclusions. The ability of the largest library institutions in Zakarpattia to provide moral support to people affected by the war has been revealed. The role of library support as an important factor in practical assistance to people has been confirmed.
目标。本研究旨在探讨在俄罗斯联邦军事入侵乌克兰领土期间,乌克兰图书馆活动转型的实践经验。方法。对世界出版物的分析允许:尝试确定极端事件下图书馆工作的具体方法;对教育和公共图书馆的服务进行分析;证明图书馆对人群心理和道德支持的有效性;并找出其最有效的形式。结果。所获得的结果是根据乌日霍罗德国立大学图书馆和以F. Potushniak命名的跨喀尔巴阡地区通用科学图书馆的特点来证实的,该图书馆旨在支持战争受害者。在俄罗斯和乌克兰战争的头几个月里,图书馆工作最活跃的方法被揭示出来。对图书馆服务提供的分析证实了图书寄存作为团结人们相互支持的重要中心的重要性。该文件概述了关于图书馆积极参与被迫逃离敌对地区的人们的生活的实用建议。面对俄罗斯军事侵略带来的社会挑战,图书馆空间和服务的重新定位,引发了一系列创造性的图书馆变革。结论。扎卡尔帕蒂亚最大的图书馆机构为受战争影响的人们提供道义支持的能力已经显露出来。图书馆支持作为实际帮助人们的一个重要因素的作用已经得到证实。
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引用次数: 1
European Practices of Overcoming Language Barriers in Times of Crisis: Open Educational Resources 危机时期欧洲克服语言障碍的实践:开放教育资源
T. O. Kolesnykova, P. Corti, M. Buist-Zhuk
Objective. In any given country, the national language and education not only help to impart knowledge but also broaden the horizons of students, teaching them to be more tolerant of different cultures. Today, the Ukrainian language as an important component of national identity and state building is one of the main goals of Russia in its war against Ukraine. That is why one of the main challenges for higher education in Ukraine during wartime is to create modern and high-quality educational materials in the national language as quickly as possible, in order to facilitate remote teaching, learning and research processes at universities. The mechanism for responding to this challenge is to turn to the experience of creating, adapting and using Open Educational Resources (OER) in Europe and the rest of the world. The aim of the study is to consider the practices of creating, adapting and using OER in European universities and libraries in the context of their benefits, including the possibilities of overcoming language barriers in times of crisis. Methods. This article is based on the analysis of the literature on OER practices in facilitating the overcoming of language barriers, on the activities of ENOEL, on the practices of librarians and educationalists of several European universities, as well as on self-reflection and direct experience of the circumstances of the war by Ukrainian librarians, who continue information support of the educational process. Results. The theoretical aspects and implemented practical solutions demonstrate that OER can be an effective solution in times of crisis (whether a pandemic or a war) to the issue of quality information support of distance education with materials in the national language in any country in Europe and the world. In the context of higher education in Ukraine, OER is a means and one of the methods of overcoming linguocide by the Russian Federation – the purposeful destruction of the Ukrainian language as the main feature of the ethnic group. The experience of working with OER of the USUST Scientific Library (Dnipro, Ukraine) is the story of a library that was looking for opportunities to answer its local challenges and resolve problems during the COVID-19 pandemic, and found solutions that became necessary during the war with Russia. Conclusions. The authors hope that Ukrainian-language OER will soon become a mandatory element in the cultural environment of Ukrainian universities. And it is OER that can help overcome Ukrainian linguocide in educational resources. The experience of librarians of the European Network of Open Education Librarians (ENOEL) proves that one of the most important roles in this is played by university librarians.
目标。在任何一个国家,国家的语言和教育不仅有助于传授知识,而且还拓宽了学生的视野,教会他们对不同的文化更加宽容。今天,乌克兰语作为民族认同和国家建设的重要组成部分,是俄罗斯对乌克兰战争的主要目标之一。这就是为什么在战争期间,乌克兰高等教育面临的主要挑战之一是尽快用本国语言制作现代和高质量的教育材料,以促进大学的远程教学,学习和研究过程。应对这一挑战的机制是借鉴欧洲和世界其他地区创建、调整和使用开放教育资源(OER)的经验。这项研究的目的是考虑在欧洲大学和图书馆中创建、调整和使用开放式教育资源的实践,包括在危机时期克服语言障碍的可能性。方法。本文基于对OER实践的文献分析,这些实践有助于克服语言障碍,关于enel的活动,关于几所欧洲大学的图书馆员和教育工作者的实践,以及乌克兰图书馆员对战争环境的自我反思和直接经验,他们继续为教育过程提供信息支持。结果。理论方面和实施的实际解决方案表明,在危机时期(无论是流行病还是战争),OER可以有效地解决欧洲和世界上任何国家使用本国语言材料的远程教育质量信息支持问题。在乌克兰的高等教育方面,开放式教育资源是克服俄罗斯联邦的语言灭绝行为的手段和方法之一- -蓄意破坏作为族裔主要特征的乌克兰语。与USUST科学图书馆OER(乌克兰第聂伯罗)合作的经历是一个图书馆在COVID-19大流行期间寻找机会应对当地挑战和解决问题的故事,并在与俄罗斯的战争中找到了必要的解决方案。结论。作者希望乌克兰语OER能尽快成为乌克兰大学文化环境中的强制性元素。OER可以帮助克服乌克兰在教育资源上的语言灭绝。欧洲开放教育馆员网络(enel)馆员的经验证明,大学馆员在其中扮演着最重要的角色之一。
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引用次数: 2
Distance Learning as an Efficient Way to Stimulate Self-Education of Librarians of Scientific Institutions of the National Academy of Sciences of Ukraine 远程学习是促进乌克兰国家科学院科研机构图书馆员自我教育的有效途径
Klymenko O. Z V. I. Vernadskyi, Sokur O. L V. I. Vernadskyi, S. O. L. Н. Б. України, Володимира Вернадського
Objective. The research is aimed at the representation of distance learning as an efficient way to stimulate self-education of librarians of scientific institutions of the National Academy of Sciences of Ukraine. Methods. The research results were obtained due to the application of a complex of general and special methods of scientific knowledge, among which the systematic and logical approach, structural-functional and information-analytical methods were decisive. Results. The library is substantiated as a conceptual component of a fundamental stabilizing society development factor in Ukraine under the conditions of global challenges of the 21st century. The work reveals functioning of the advanced training system for librarians of scientific institutions of the National Academy of Sciences of Ukraine under the quarantine. The conclusions reasoned the expediency and for the first time proposed the necessity of creating a virtual university on the basis of the V. I. Vernadskyi National Library of Ukraine.
目标。本研究旨在探讨远距教学对乌克兰国家科学院科研机构图书馆员自我教育之有效激励。方法。研究结果的获得是由于综合运用了科学知识的一般和特殊方法,其中系统和逻辑方法、结构-功能和信息分析方法是决定性的。结果。在21世纪全球挑战的条件下,图书馆被证实是乌克兰稳定社会发展的基本因素的概念组成部分。这项工作揭示了乌克兰国家科学院科研机构图书馆员高级培训系统在隔离期间的功能。结论推理了权宜之计,并首次提出了创建虚拟大学的必要性,以乌克兰V. I.维尔纳德斯基国家图书馆为基础。
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引用次数: 0
Getting Ready to Hyflex: An Assessment of the DLSU Law Students’ Use of Online Library Resources and Resources 为Hyflex做好准备:对DLSU法学院学生在线图书馆资源和资源使用情况的评估
W. Frias
Objective.The onset of the pandemic in 2020 forced the education sector to shift to the online learning modality. This paper aims to determine the law students' actual utilization rate and patterns of online resources and services. Methods. This paper used a quantitative method to arrive at its primary purpose. It collected use statistics on all online legal databases and online services offered by the Law Library. This paper analyzed the collected statistics by applying the different statistical measures such as the extraction of mean, averages, and percentages. Results. This study found that law students used online resources to a great extent. Academic activities, databases' contents, and titles' availability are the factors affecting the frequency of use of online resources. The results of this study will become the bases for planning for the continuous improvement of the law library's resources and services in preparation for the permanent offering of the hyflex learning modality in the Tanada-Diokno College of Law of the De La Salle University. Conclusions. The low extent of use of the online reference services and the great degree of use of the different online databases prove that law students can access online information independently, strengthening the proof that they are now ready for the hyflex modality of library service.
目标。2020年大流行的爆发迫使教育部门转向在线学习模式。本文旨在确定法律专业学生对网络资源和服务的实际利用率和使用模式。方法。本文采用定量方法来达到其主要目的。它收集了法律图书馆提供的所有在线法律数据库和在线服务的使用统计数据。本文采用不同的统计方法,如提取平均值、平均值和百分比,对收集到的统计数据进行分析。结果。本研究发现,法律专业学生在很大程度上使用了网络资源。影响网络资源使用频率的因素包括学术活动、数据库的内容和标题的可得性。这项研究的结果将成为规划不断改进法律图书馆资源和服务的基础,为在德拉萨大学的田田-迪奥克诺法学院永久提供混合学习方式做准备。结论。在线参考咨询服务的低使用率和不同在线数据库的高使用率证明了法学专业学生能够独立地获取在线信息,进一步证明他们已经为图书馆服务的混合模式做好了准备。
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引用次数: 0
Formation of Image Communications of the Library in the Modern Information Space 现代信息空间中图书馆图像传播的形成
O. Vasylynyna, L. I. Derevianko, S. Doroshenko
Objective. As part of the study, the analysis of the main components of the library's communication and image policy and the determination of methods for optimizing the activities of libraries in social media are expected. Methods. To achieve the set objective and solve the specified tasks, a complex use of various research methods was carried out: analysis and synthesis; generalization; systematization; system and component analysis. Results. During the research, a theoretical generalization was made and a new solution to the problem of the library image communications formation in the modern information space was proposed, which was embodied in the theoretical justification of the conditions that ensure the effectiveness of new Internet technologies introduction in the work of library institutions. In the process of scientific research, recommendations were made for the popularization of library activities, as well as the modernization of the library image in the Internet environment. The collected and systematized material can be used to create relevant library content in social networks. Conclusions. The formation of image communications of the library in the modern information space is a complex and multi-level process associated with the organization of special studies, with the development of the program and plan of the image campaign, and activities system aimed at image elements formation in social media resources. The main direction of libraries development is the systematic implementation of modern information technologies with the aim of popularizing library services for potential readers. Timely adaptation and implementation of information and communication technologies in the activities of libraries will allow them to retain their priority in the future regarding socially significant information realization and preserve themselves as a social institution.
目标。作为研究的一部分,预计将分析图书馆传播和形象政策的主要组成部分,并确定优化图书馆在社交媒体上活动的方法。方法。为了实现既定的目标,解决指定的任务,进行了多种研究方法的复杂运用:分析与综合;泛化;系统化;系统和组件分析。结果。在研究过程中,对现代信息空间中图书馆形象传播形成的问题进行了理论概括,并提出了新的解决方案,具体表现为对图书馆机构在工作中引入互联网新技术的有效性保证条件进行了理论论证。在科研过程中,对图书馆活动的大众化、网络环境下图书馆形象的现代化提出了建议。收集和系统化的材料可用于在社交网络中创建相关的图书馆内容。结论。现代信息空间中图书馆形象传播的形成是一个复杂的、多层次的过程,与组织专题研究、制定形象宣传活动的方案和计划、针对社交媒体资源中形象要素形成的活动体系有关。图书馆发展的主要方向是系统地实施现代信息技术,使图书馆的服务向潜在读者普及。在图书馆的活动中及时适应和实施信息和通信技术,将使图书馆在未来保持其在实现具有社会意义的信息方面的优先地位,并保持其作为一个社会机构的地位。
{"title":"Formation of Image Communications of the Library in the Modern Information Space","authors":"O. Vasylynyna, L. I. Derevianko, S. Doroshenko","doi":"10.15802/unilib/2022_270447","DOIUrl":"https://doi.org/10.15802/unilib/2022_270447","url":null,"abstract":"Objective. As part of the study, the analysis of the main components of the library's communication and image policy and the determination of methods for optimizing the activities of libraries in social media are expected. Methods. To achieve the set objective and solve the specified tasks, a complex use of various research methods was carried out: analysis and synthesis; generalization; systematization; system and component analysis. Results. During the research, a theoretical generalization was made and a new solution to the problem of the library image communications formation in the modern information space was proposed, which was embodied in the theoretical justification of the conditions that ensure the effectiveness of new Internet technologies introduction in the work of library institutions. In the process of scientific research, recommendations were made for the popularization of library activities, as well as the modernization of the library image in the Internet environment. The collected and systematized material can be used to create relevant library content in social networks. Conclusions. The formation of image communications of the library in the modern information space is a complex and multi-level process associated with the organization of special studies, with the development of the program and plan of the image campaign, and activities system aimed at image elements formation in social media resources. The main direction of libraries development is the systematic implementation of modern information technologies with the aim of popularizing library services for potential readers. Timely adaptation and implementation of information and communication technologies in the activities of libraries will allow them to retain their priority in the future regarding socially significant information realization and preserve themselves as a social institution.","PeriodicalId":377077,"journal":{"name":"University Library at a New Stage of Social Communications Development. Conference Proceedings","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125772264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leadership Communication for Community Reader: Case Study at Komunitas Gada Baca, West Java, Indonesia 社区读者领导力沟通:印尼西爪哇岛Komunitas Gada Baca个案研究
E. Lusiana, A. Yanto, Samson Cms, E. Rukmana, F. Perdana, K. Kusnandar
Objective. The Gada Membaca community is a reading park initiated by an activist for the Indonesian information literacy movement. Purpose of this research is to know how leadership communication is carried out for community reader at Komunitas Gada Membaca, West Java, Indonesia. Methods. This research uses a case study thorugh qualitative approach. Results. The result of this research is the Gada Membaca reading garden built in the assistance of information literacy activist leader succeeded in representing this need, which became a model for other reading parks in the vicinity. Leadership communication in managing a reading garden has a strategic role. The character of the community in Indonesia in general requires assistance from a figure who has a leader character. The rise and fall of the existence of a reading parks community is much influenced by a manager who has a strong character in leading. Conclusion of the research is the leadership communication model needed to managing a reading garden.
目标。Gada Membaca社区是一个阅读公园,由印度尼西亚信息素养运动的活动家发起。本研究的目的是了解领导沟通是如何进行社区读者在Komunitas Gada Membaca,西爪哇,印度尼西亚。方法。本研究采用个案研究的定性方法。结果。本研究的结果是在资讯素养运动领袖的协助下建立的Gada Membaca阅读园成功地代表了这一需求,并成为附近其他阅读园的典范。领导沟通在管理阅读花园中具有战略作用。总的来说,印度尼西亚社区的特点需要一个具有领导性格的人物的帮助。一个阅读公园社区存在的兴衰,很大程度上受到一个具有很强领导能力的管理者的影响。本研究的结论是管理阅读花园所需的领导沟通模式。
{"title":"Leadership Communication for Community Reader: Case Study at Komunitas Gada Baca, West Java, Indonesia","authors":"E. Lusiana, A. Yanto, Samson Cms, E. Rukmana, F. Perdana, K. Kusnandar","doi":"10.15802/unilib/2022_270930","DOIUrl":"https://doi.org/10.15802/unilib/2022_270930","url":null,"abstract":"Objective. The Gada Membaca community is a reading park initiated by an activist for the Indonesian information literacy movement. Purpose of this research is to know how leadership communication is carried out for community reader at Komunitas Gada Membaca, West Java, Indonesia. Methods. This research uses a case study thorugh qualitative approach. Results. The result of this research is the Gada Membaca reading garden built in the assistance of information literacy activist leader succeeded in representing this need, which became a model for other reading parks in the vicinity. Leadership communication in managing a reading garden has a strategic role. The character of the community in Indonesia in general requires assistance from a figure who has a leader character. The rise and fall of the existence of a reading parks community is much influenced by a manager who has a strong character in leading. Conclusion of the research is the leadership communication model needed to managing a reading garden.","PeriodicalId":377077,"journal":{"name":"University Library at a New Stage of Social Communications Development. Conference Proceedings","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129063348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital Civic Engagement and Youth Participation: Hungarian LIS Students’ Perspective of Political Information 数位公民参与与青年参与:匈牙利LIS学生对政治资讯的看法
J. M. Yap, R. Nemeth, Á. Hajdu Barát
Objective. The research seeks to understand, how Hungarian LIS students use social media as an avenue to express their democratic actions and how social media political information affects the youth’s trust and judgement when interacting with their close family and friends online. Methods. The study employed a quantitative approach to determine the social media engagement of the participants with close family and friends. Convenience sampling was applied in this study (Students of Library and Information Science, University, Hungary), and an online questionnaire was sent to all the potential participants (to 197 students). Results. A total of 43% participated in this research. The youth give a high level of trust to their family members and close friends even if they share, post, like, or comment on something that is different from their point-of-view in social media. Moreover, the youth have a low level of judgement towards family and close friends. Conclusions. Political participation among youth is voluntary and engagement with political information in social media is rare/low.
目标。该研究旨在了解匈牙利LIS学生如何使用社交媒体作为表达他们民主行动的途径,以及社交媒体政治信息如何影响青年在与亲密的家人和朋友在线互动时的信任和判断。方法。该研究采用了定量方法来确定参与者与亲密的家人和朋友的社交媒体参与度。本研究采用方便抽样(匈牙利大学图书馆与信息科学专业学生),并向所有潜在参与者(共197名学生)发送在线问卷。结果。共有43%的人参与了这项研究。年轻人对他们的家人和亲密的朋友给予高度的信任,即使他们在社交媒体上分享、发布、点赞或评论与他们的观点不同的东西。此外,年轻人对家庭和亲密朋友的判断水平较低。结论。青年的政治参与是自愿的,在社交媒体上对政治信息的参与很少/很低。
{"title":"Digital Civic Engagement and Youth Participation: Hungarian LIS Students’ Perspective of Political Information","authors":"J. M. Yap, R. Nemeth, Á. Hajdu Barát","doi":"10.15802/unilib/2022_270384","DOIUrl":"https://doi.org/10.15802/unilib/2022_270384","url":null,"abstract":"Objective. The research seeks to understand, how Hungarian LIS students use social media as an avenue to express their democratic actions and how social media political information affects the youth’s trust and judgement when interacting with their close family and friends online. Methods. The study employed a quantitative approach to determine the social media engagement of the participants with close family and friends. Convenience sampling was applied in this study (Students of Library and Information Science, University, Hungary), and an online questionnaire was sent to all the potential participants (to 197 students). Results. A total of 43% participated in this research. The youth give a high level of trust to their family members and close friends even if they share, post, like, or comment on something that is different from their point-of-view in social media. Moreover, the youth have a low level of judgement towards family and close friends. Conclusions. Political participation among youth is voluntary and engagement with political information in social media is rare/low.","PeriodicalId":377077,"journal":{"name":"University Library at a New Stage of Social Communications Development. Conference Proceedings","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133978724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How’s Our Library E-Service? Measuring User Satisfaction in the Virtual Environment 图书馆的电子服务如何?在虚拟环境中测量用户满意度
A. Manabat
Objective. This study aims to determine the satisfaction with the virtual reference service of library users of Nazarbayev University Library during the Spring 2021 to Spring 2022 semesters. Methods. This study employed a descriptive approached to determine the satisfaction of users with the virtual service of Nazarbayev University Library during the Spring 2021 to Spring 2022 semesters. Using the data gathered from LibAnswers’ Quality of Service (QoS), this study examines various metrics in answering the queries received both in synchronous (chat service) or asynchronous (email service) virtual service. Statistical data from were tabulated and analyzed and the feedback from patrons will be interpreted using Voyant Tools, a web-based data visualization software. Results. The study describe how patrons were satisfied with the virtual library service of NU Library as perceived through their feedback and their overall experience of the service. In addition, the study pointed out that the Library considers all virtual transactions urgent and put the satisfaction of their patrons on top priority based on the metrics. Conclusions. The study revealed that patrons were satisfied with the virtual service rendered by NU Library both in synchronous and asynchronous format. With the help of the metrics generated from LibAnswers Quality of Service (QoS) feature, the NU Library was able to provide an excellent service despite the limitations brought by the pandemic. The feedback from patrons was indeed a proof of their satisfaction. As service quality and user satisfaction will always go together, the library, as a service-oriented information arm of any institution, should always put their patrons as their top priority.
目标。本研究旨在确定纳扎尔巴耶夫大学图书馆用户在2021年春季至2022年春季学期对虚拟参考咨询服务的满意度。方法。本研究采用描述性方法来确定用户对纳扎尔巴耶夫大学图书馆在2021年春季至2022年春季学期的虚拟服务的满意度。使用从LibAnswers的服务质量(QoS)中收集的数据,本研究检查了在同步(聊天服务)或异步(电子邮件服务)虚拟服务中回答查询的各种指标。统计数据被制成表格并进行分析,顾客的反馈将使用基于网络的数据可视化软件Voyant Tools进行解释。结果。本研究通过读者的反馈和对虚拟图书馆服务的整体体验,描述了读者对虚拟图书馆服务的满意度。此外,该研究还指出,图书馆认为所有的虚拟交易都是紧急的,并将用户的满意度放在首位。结论。研究表明,读者对南京师范大学图书馆提供的同步和异步虚拟服务都很满意。在LibAnswers服务质量(QoS)功能生成的指标的帮助下,北大图书馆能够在疫情带来的限制下提供出色的服务。顾客的反馈确实证明了他们的满意。服务质量和用户满意度是密不可分的,图书馆作为任何机构的服务型信息部门,都应该把用户放在第一位。
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引用次数: 0
Design of Annotated Bibliography of Traditional Medicine in West Java, Indonesia 印度尼西亚西爪哇传统医学文献注释书目设计
N. A. Maharani, W. Erwina
Objective. The existence of traditional medicine, especially in the province of West Java, Indonesia, has been recognized and has been used by the general public, one of which concerns the traditional medicine. West Java is one of the largest provinces in Indonesia which has many medicinal plants. The purpose of this study is to create an information package that stores various sources of information related to traditional medicine in West Java by designing an annotated bibliography of traditional medicine in West Java. Methods. The research method used is action research method. The stages of action research used are planning, action, evaluation, reflection, and the process of publishing book products. Results. The results obtained are the stages of action in accordance with the stages of the plan for the annotated bibliographic manuscript to be printed as a book that can be tested by experts with a questionnaire containing suggestions. After being tested and corrected, the contents of the book were then tested publicly with a background in health sciences, information science, and libraries, as well as people who use traditional medicine in West Java by means of a questionnaire containing an assessment. Conclusions. The results of the public test are above 89%, which means the book product is feasible and can be published as an annotated bibliographic book related to traditional medicine.
目标。传统医学的存在,特别是在印度尼西亚西爪哇省,已得到承认并已被公众使用,其中一项涉及传统医学。西爪哇是印度尼西亚最大的省份之一,有许多药用植物。本研究的目的是通过设计西爪哇传统医学注释书目,创建一个信息包,存储与西爪哇传统医学相关的各种信息来源。方法。使用的研究方法是行动研究法。行动研究使用的阶段是计划、行动、评估、反思和出版图书产品的过程。结果。所获得的结果是按照计划的各阶段采取的行动阶段,以便将带注释的书目手稿印刷成一本书,供专家用载有建议的调查表进行测试。在经过测试和修改后,通过一份包含评估的问卷,对书中的内容进行公开测试,测试对象包括卫生科学、信息科学和图书馆的背景,以及西爪哇使用传统医学的人。结论。公开测试的结果在89%以上,说明图书产品是可行的,可以作为传统医学相关的注释书目图书出版。
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引用次数: 1
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University Library at a New Stage of Social Communications Development. Conference Proceedings
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