Firms in a highly competitive environment, to improve productivity, put pressure on employees making them feel insecure about their job, prompting them to behave unethically to protect their jobs. Here employees’ ethicality crucially depends upon their personality traits, moral values, and well as organizational support. However, the bigger challenge is to know how these factors affect ethical behavior. For this, we propose a theoretical framework, thereby modifying Jino & Dyaram (2019) to include the big five personality traits. We hypothesize that Perceived organizational Support, internalized moral identity, as well as Personality traits (Agreeableness, Neuroticism, Conscientiousness, Extraversion, and Openness to Experience), affect ownership of moral actions, and that sense of ownership, in turn, make employees behave ethically. Empirical validity was established by conducting a survey using a close-ended questionnaire. Data was collected from 360 employees working in the different organization of Karachi and analyzed using confirmatory factor analysis and structured equation modeling. The results showed that perceived organization support and Conscientiousness, and Internalized Moral Identity have a positive and significant impact on both ethical behavior and moral ownership. Whereas Neuroticism negatively affected both. Moral Ownership also seems to have a positive effect on ethical behavior. Hence Moral Ownership positively mediates the impact of Conscientiousness, Internalized Moral Identity, and Perceived Organizational Support, on Ethical behavior, whereas negatively mediate Neuroticism and Ethical behavior relationship. Thus, this research will add to the literature on ethical conduct, worker development, and psychology.
{"title":"Antecedents of Employees' Ethical Behavior in Pakistan: The Role of Personality Traits, Morality, and Organizational Support.","authors":"Hareem Hanif, D. Siddiqui","doi":"10.2139/ssrn.3757845","DOIUrl":"https://doi.org/10.2139/ssrn.3757845","url":null,"abstract":"Firms in a highly competitive environment, to improve productivity, put pressure on employees making them feel insecure about their job, prompting them to behave unethically to protect their jobs. Here employees’ ethicality crucially depends upon their personality traits, moral values, and well as organizational support. However, the bigger challenge is to know how these factors affect ethical behavior. For this, we propose a theoretical framework, thereby modifying Jino & Dyaram (2019) to include the big five personality traits. We hypothesize that Perceived organizational Support, internalized moral identity, as well as Personality traits (Agreeableness, Neuroticism, Conscientiousness, Extraversion, and Openness to Experience), affect ownership of moral actions, and that sense of ownership, in turn, make employees behave ethically. Empirical validity was established by conducting a survey using a close-ended questionnaire. Data was collected from 360 employees working in the different organization of Karachi and analyzed using confirmatory factor analysis and structured equation modeling. The results showed that perceived organization support and Conscientiousness, and Internalized Moral Identity have a positive and significant impact on both ethical behavior and moral ownership. Whereas Neuroticism negatively affected both. Moral Ownership also seems to have a positive effect on ethical behavior. Hence Moral Ownership positively mediates the impact of Conscientiousness, Internalized Moral Identity, and Perceived Organizational Support, on Ethical behavior, whereas negatively mediate Neuroticism and Ethical behavior relationship. Thus, this research will add to the literature on ethical conduct, worker development, and psychology.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116929375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aim of this paper is to investigate the (potential) impact of social dialogue on the operation of enterprises, mainly on the basis of legal provisions accompanied by practical evidence drawn from case law. This publication starts with the general context of social dialogue in the Polish legal culture. In this regard, it shows how social dialogue is defined and, in addition, it provides an overview of legal bases for social dialogue under the national rules and regulations. The remainder of the paper is structured as follows. It continues with the presentation of legal solutions regarding complex relations between various representatives of employees. In short, it explains certain aspects of the right to freedom of association. Furthermore, the article presents the special protection of employment relationship durability of employees’ representatives (as it has become a recognised field of research and scholarly enquiry) and the challenges in this area. The paper concludes with a short summary.
{"title":"Social Dialogue of Employer and Employees in Poland","authors":"Aneta Giedrewicz-Niewińska, Anna Piszcz","doi":"10.2139/ssrn.3409354","DOIUrl":"https://doi.org/10.2139/ssrn.3409354","url":null,"abstract":"The aim of this paper is to investigate the (potential) impact of social dialogue on the operation of enterprises, mainly on the basis of legal provisions accompanied by practical evidence drawn from case law. This publication starts with the general context of social dialogue in the Polish legal culture. In this regard, it shows how social dialogue is defined and, in addition, it provides an overview of legal bases for social dialogue under the national rules and regulations. The remainder of the paper is structured as follows. It continues with the presentation of legal solutions regarding complex relations between various representatives of employees. In short, it explains certain aspects of the right to freedom of association. Furthermore, the article presents the special protection of employment relationship durability of employees’ representatives (as it has become a recognised field of research and scholarly enquiry) and the challenges in this area. The paper concludes with a short summary.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114735149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study took an intergroup communication approach and examined how two types of social identities, namely organizational identity and shared ethnic identity with the victim, affect publics’ reactions to a crisis. Data collected via a quasi‐experiment showed that organizational identity affects publics’ reactions, such that internal publics perceive the organization more positively and have less negative word‐of‐mouth intention. Internal publics feel guilty even if they are not personally responsible for the crisis. Publics do not react more negatively when their ethnic ingroup members are accidentally victimized. Organizations should mitigate the internal publics’ anger and guilt and also clarify that the crisis is nonethnicity‐related when the victims happen to be ethnic minorities to avoid any misunderstanding of victims’ ethnic ingroup members.
{"title":"I Am One of Them: Examining Crisis Communication from an Intergroup Communication Approach","authors":"Liang Ma","doi":"10.1111/1468-5973.12232","DOIUrl":"https://doi.org/10.1111/1468-5973.12232","url":null,"abstract":"This study took an intergroup communication approach and examined how two types of social identities, namely organizational identity and shared ethnic identity with the victim, affect publics’ reactions to a crisis. Data collected via a quasi‐experiment showed that organizational identity affects publics’ reactions, such that internal publics perceive the organization more positively and have less negative word‐of‐mouth intention. Internal publics feel guilty even if they are not personally responsible for the crisis. Publics do not react more negatively when their ethnic ingroup members are accidentally victimized. Organizations should mitigate the internal publics’ anger and guilt and also clarify that the crisis is nonethnicity‐related when the victims happen to be ethnic minorities to avoid any misunderstanding of victims’ ethnic ingroup members.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126878923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Communication is a very important skill in human life, where we can see communication can occur in every human step. Humans are social beings who depend on each other and are independent and interrelated with others in their environment. The only means to be able to connect with others in their environment is communication both verbally and non-verbally (body language and cues are widely understood). Communication is one important thing to support the success of the organization both in improving organizational performance and organizational adaptation to any changes in the existing environment. Through good communication between individuals and parties directly involved in organizations and outside the organization, organizations can obtain the necessary information.
{"title":"Organizational Communication; A Conceptual Framework","authors":"Widodo Winarso","doi":"10.2139/ssrn.3171979","DOIUrl":"https://doi.org/10.2139/ssrn.3171979","url":null,"abstract":"Communication is a very important skill in human life, where we can see communication can occur in every human step. Humans are social beings who depend on each other and are independent and interrelated with others in their environment. The only means to be able to connect with others in their environment is communication both verbally and non-verbally (body language and cues are widely understood). Communication is one important thing to support the success of the organization both in improving organizational performance and organizational adaptation to any changes in the existing environment. Through good communication between individuals and parties directly involved in organizations and outside the organization, organizations can obtain the necessary information.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117051909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This Research has the objective of studying the cause of injuries at work of the construction workers of high-rice building. Injury characteristic, severity of the injury, damage caused by the injuries at work of the construction workers, the capability of the high-rise construction workers and to study the correlation between the injuries at work of the construction workers and the capability of the high-rise building construction workers in Thailand. The researcher did the research as a mix research, studied as a qualitative research and quantitative research. Tools used in qualitative research is by recording form of non-participation observation, recording form of participated observation and recording of in-depth interviews. Tools used in the quantitative research are the questionnaires the researcher set up. The researcher collected the information for this research during October 2016-March 2017. It is found from the research that 1) The cause from injuries at work of the construction workers of high-rise buildings consisted of Man, machinery and equipment, environment and safety management 2) Injury characteristic of the construction workers of high-rise buildings are: skin injury, respiratory injury, sight and eye injuries, hearing, muscular injury and skeleton injury 3) The severity of the injuries consisted of death, disabled, loss of organs, dismemberment, more than 3 days leave of absence, less than 3 days leave of absence 4) Damage and loss caused by the injuries of the construction workers of high-rise buildings consisted of: Being charged and prosecuted of the criminal case, having to pay compensation and hospital charges, loss of spirit, dishearten, loss of confident, the work is delayed over the planned schedule. 5) The task demand factors of the construction workers are, work design, task factor, environmental factor, work behavior factor 6) Capability of the construction workers consisted of competency, human factor, attention factors, supervision, monitoring and inspection 7) The injuries of the construction workers have a high level of correlation with the capability of the construction workers of high-rise buildings in Thailand with statistic significant at .01, correlation coefficient at .762.
{"title":"The Correlation between the Injuries at Work of the Construction Workers and the Capability of the Construction Workers of High-Rise Buildings in Thailand","authors":"Vichian Puncreobutr, Vipa Pengsa-ium, Jitrapun Pusapukdepop","doi":"10.2139/ssrn.2970863","DOIUrl":"https://doi.org/10.2139/ssrn.2970863","url":null,"abstract":"This Research has the objective of studying the cause of injuries at work of the construction workers of high-rice building. Injury characteristic, severity of the injury, damage caused by the injuries at work of the construction workers, the capability of the high-rise construction workers and to study the correlation between the injuries at work of the construction workers and the capability of the high-rise building construction workers in Thailand. The researcher did the research as a mix research, studied as a qualitative research and quantitative research. Tools used in qualitative research is by recording form of non-participation observation, recording form of participated observation and recording of in-depth interviews. Tools used in the quantitative research are the questionnaires the researcher set up. The researcher collected the information for this research during October 2016-March 2017. It is found from the research that 1) The cause from injuries at work of the construction workers of high-rise buildings consisted of Man, machinery and equipment, environment and safety management 2) Injury characteristic of the construction workers of high-rise buildings are: skin injury, respiratory injury, sight and eye injuries, hearing, muscular injury and skeleton injury 3) The severity of the injuries consisted of death, disabled, loss of organs, dismemberment, more than 3 days leave of absence, less than 3 days leave of absence 4) Damage and loss caused by the injuries of the construction workers of high-rise buildings consisted of: Being charged and prosecuted of the criminal case, having to pay compensation and hospital charges, loss of spirit, dishearten, loss of confident, the work is delayed over the planned schedule. 5) The task demand factors of the construction workers are, work design, task factor, environmental factor, work behavior factor 6) Capability of the construction workers consisted of competency, human factor, attention factors, supervision, monitoring and inspection 7) The injuries of the construction workers have a high level of correlation with the capability of the construction workers of high-rise buildings in Thailand with statistic significant at .01, correlation coefficient at .762.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132365805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study was to investigate and analyze the Influence of competencies, leadership and organizational culture toward Organizational Commitment and civil servants Performance at the Regional Offices of Ministry of Religious Affairs in The Province of The West Sulawesi. The population in this study are all civil servants in the Ministry of Religious Affairs Regional Office of West Sulawesi province who totaling 789 civil servants. Sampling technique using stratified random sampling technique. Stratified Random Sampling between two groups appears the strata or levels. The samples in this study were 265 respondents. Analysis model used in this research is descriptive quantitative and Structural Equation Model (SEM) using AMOS program. The results of this study indicate that the competence having an affect significantly and positive toward commitment, leadership, and organizations culture. Leadership, organizations competence and cultural do not affect significantly toward on civil servants performance. Organizational commitment effects significantly and positively toward civil servants performance. Competence affects significantly toward performance through the mediation of organizational commitment. Leadership significant effect on performance through organizational commitment. Organizational culture affects significantly toward performance through organizational commitment.
{"title":"Effect of Competence, Leadership and Organizational Culture Toward Organization Commitment and Performance of Civil Servants on the Regional Office of Ministry of Religious Affairs in the Province of the West Sulawesi","authors":"M. Faisal","doi":"10.2139/ssrn.2888812","DOIUrl":"https://doi.org/10.2139/ssrn.2888812","url":null,"abstract":"The purpose of this study was to investigate and analyze the Influence of competencies, leadership and organizational culture toward Organizational Commitment and civil servants Performance at the Regional Offices of Ministry of Religious Affairs in The Province of The West Sulawesi. The population in this study are all civil servants in the Ministry of Religious Affairs Regional Office of West Sulawesi province who totaling 789 civil servants. Sampling technique using stratified random sampling technique. Stratified Random Sampling between two groups appears the strata or levels. The samples in this study were 265 respondents. Analysis model used in this research is descriptive quantitative and Structural Equation Model (SEM) using AMOS program. The results of this study indicate that the competence having an affect significantly and positive toward commitment, leadership, and organizations culture. Leadership, organizations competence and cultural do not affect significantly toward on civil servants performance. Organizational commitment effects significantly and positively toward civil servants performance. Competence affects significantly toward performance through the mediation of organizational commitment. Leadership significant effect on performance through organizational commitment. Organizational culture affects significantly toward performance through organizational commitment.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127686502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This introduction to a special issue of "Telecommunications Policy" entitled "The Governance of Social Media" begins with a definition of social media that informs all contributions in the special issue. A section describing the challenges associated with the governance of social media is presented next, followed by an overview of the various articles included in the special issue.While the Internet and the World Wide Web have always been used to facilitate social interaction, the emergence and rapid diffusion of Web 2.0 functionalities during the first decade of the new millennium enabled an evolutionary leap forward in the social component of web use. This and falling costs for online data storage made it feasible for the first time to offer masses of Internet users access to an array of user-centric spaces they could populate with user-generated content, along with a correspondingly diverse set of opportunities for linking these spaces together to form virtual social networks.To define “social media” for our current purposes, we synthesize definitions presented in the literature and identify the following commonalities among current social media services:1) Social media services are (currently) Web 2.0 Internet-based applications,2) User-generated content is the lifeblood of social media,3) Individuals and groups create user-specific profiles for a site or app designed and maintained by a social media service,4) Social media services facilitate the development of social networks online by connecting a profile with those of other individuals and/or groups.Transformative communication technologies have always called for regulatory innovation. Theodor Vail’s vision of “one policy, one system, universal service” preceded more than one-hundred years of innovative regulations aimed at connecting all Americans to a single telephone network. The sinking of the Titanic, caused in part by “chaos in the spectrum” led to the Radio Act of 1912 and the creation of a command and control model designed to regulate broadcast radio. Safe-harbor hours were put in place after a father and son heard George Carlin’s “seven dirty words” routine over the radio in their car. The fairness doctrine and the minority tax certificate program were designed to address inequalities in the broadcast television industry. The Digital Millennium Copyright Act responded to intellectual property concerns raised by a global Internet and the FCC’s 700mhz auction was the result of demand for smarter mobile phones. Now we must consider the role of regulatory innovation in response to the emergence of social media.
{"title":"Social Media Definition and the Governance Challenge: An Introduction to the Special Issue","authors":"Jonathan A. Obar, S. Wildman","doi":"10.2139/SSRN.2647377","DOIUrl":"https://doi.org/10.2139/SSRN.2647377","url":null,"abstract":"This introduction to a special issue of \"Telecommunications Policy\" entitled \"The Governance of Social Media\" begins with a definition of social media that informs all contributions in the special issue. A section describing the challenges associated with the governance of social media is presented next, followed by an overview of the various articles included in the special issue.While the Internet and the World Wide Web have always been used to facilitate social interaction, the emergence and rapid diffusion of Web 2.0 functionalities during the first decade of the new millennium enabled an evolutionary leap forward in the social component of web use. This and falling costs for online data storage made it feasible for the first time to offer masses of Internet users access to an array of user-centric spaces they could populate with user-generated content, along with a correspondingly diverse set of opportunities for linking these spaces together to form virtual social networks.To define “social media” for our current purposes, we synthesize definitions presented in the literature and identify the following commonalities among current social media services:1) Social media services are (currently) Web 2.0 Internet-based applications,2) User-generated content is the lifeblood of social media,3) Individuals and groups create user-specific profiles for a site or app designed and maintained by a social media service,4) Social media services facilitate the development of social networks online by connecting a profile with those of other individuals and/or groups.Transformative communication technologies have always called for regulatory innovation. Theodor Vail’s vision of “one policy, one system, universal service” preceded more than one-hundred years of innovative regulations aimed at connecting all Americans to a single telephone network. The sinking of the Titanic, caused in part by “chaos in the spectrum” led to the Radio Act of 1912 and the creation of a command and control model designed to regulate broadcast radio. Safe-harbor hours were put in place after a father and son heard George Carlin’s “seven dirty words” routine over the radio in their car. The fairness doctrine and the minority tax certificate program were designed to address inequalities in the broadcast television industry. The Digital Millennium Copyright Act responded to intellectual property concerns raised by a global Internet and the FCC’s 700mhz auction was the result of demand for smarter mobile phones. Now we must consider the role of regulatory innovation in response to the emergence of social media.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2015-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126878803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The basis of competition in today’s marketplace is changing from one based on human labor, to one where the principle source of value creation is an organization’s knowledge, and the organization’s ability to rapidly acquire new knowledge through learning. The rise of the knowledge economy in today’s marketplace is an indicator these changes are occurring. Businesses, for example, collected more customer information in 2010, than in all prior years combined. The amount of corporate data being collected is said to be doubling every six months. Researchers are reporting that the huge increase in the amount and availability of information is causing an information overload condition. Organizations have to counter information overload by improving how they use information to learn, and also improving how they translate and manage the knowledge obtained from learning. A large part of organizational learning involves knowledge conversion modes or processes that transform knowledge states between an individual and group focus, and between tacit and explicit forms, as the organization’s core knowledge levels evolve iteratively to increasingly refined levels of accumulated base knowledge. Such knowledge conversion, and the organizational learning that accompanies it, rely on effective communications within the organization. Based on research data collected through personal interviews of industry representatives, this dissertation recommends steps that businesses can take to make their organizational learning more efficient through improved communication practices, and thereby achieve better firm performance. The recommendations are identified by comparing how a firm should communicate to learn (as guided by the elements proffered in Ikujiro Nonaka’s organizational learning model), and then assessing whether the firm has the communications and messaging capabilities in place to implement the model. Any gaps in capabilities required to implement the organizational learning model were made the basis of recommendations to fill the gaps by constructing a new enhanced learning model.
{"title":"Advancing Knowledge Creation Modelling Through Improved Organizational Communications","authors":"Jeffrey S. Ray","doi":"10.2139/SSRN.2632603","DOIUrl":"https://doi.org/10.2139/SSRN.2632603","url":null,"abstract":"The basis of competition in today’s marketplace is changing from one based on human labor, to one where the principle source of value creation is an organization’s knowledge, and the organization’s ability to rapidly acquire new knowledge through learning. The rise of the knowledge economy in today’s marketplace is an indicator these changes are occurring. Businesses, for example, collected more customer information in 2010, than in all prior years combined. The amount of corporate data being collected is said to be doubling every six months. Researchers are reporting that the huge increase in the amount and availability of information is causing an information overload condition. Organizations have to counter information overload by improving how they use information to learn, and also improving how they translate and manage the knowledge obtained from learning. A large part of organizational learning involves knowledge conversion modes or processes that transform knowledge states between an individual and group focus, and between tacit and explicit forms, as the organization’s core knowledge levels evolve iteratively to increasingly refined levels of accumulated base knowledge. Such knowledge conversion, and the organizational learning that accompanies it, rely on effective communications within the organization. Based on research data collected through personal interviews of industry representatives, this dissertation recommends steps that businesses can take to make their organizational learning more efficient through improved communication practices, and thereby achieve better firm performance. The recommendations are identified by comparing how a firm should communicate to learn (as guided by the elements proffered in Ikujiro Nonaka’s organizational learning model), and then assessing whether the firm has the communications and messaging capabilities in place to implement the model. Any gaps in capabilities required to implement the organizational learning model were made the basis of recommendations to fill the gaps by constructing a new enhanced learning model.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130333346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The board of directors of two Dutch hospitals asked the authors to research the available evidence regarding the ‘effectiveness of Multi Source Feedback (MSF) among physicians in hospitals in order to increase performance improvement’. To answer this, the authors ran a systematic review using the Rapid Evidence Assessment methodology. This paper presents the available research evaluating the effectiveness of MSF and variables that are expected to have an impact on the effectiveness of MSF among physicians.
{"title":"Multi Source Feedback Among Physicians, is it Effective? A Rapid Evidence Assessment","authors":"Yu Lin Rombout, M. Bosman","doi":"10.2139/ssrn.2553352","DOIUrl":"https://doi.org/10.2139/ssrn.2553352","url":null,"abstract":"The board of directors of two Dutch hospitals asked the authors to research the available evidence regarding the ‘effectiveness of Multi Source Feedback (MSF) among physicians in hospitals in order to increase performance improvement’. To answer this, the authors ran a systematic review using the Rapid Evidence Assessment methodology. This paper presents the available research evaluating the effectiveness of MSF and variables that are expected to have an impact on the effectiveness of MSF among physicians.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116326733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
T. Abdellatif, Norchène Ben Dahmane Mouelhi, Salma Zneidi
In order to have a better attitude toward customers and to be able to deliver a better service, companies have to ensure that their internal customers are satisfied (Heskett et al., 1994). In this research, the focus is on identifying the relation between internal marketing and value creation in hotels, in order to have a better understanding of internal customers’ motivations in value creation. Internal customer satisfaction is validated as a vector of social stability. To identify the explicit and implicit expectations of internal customers, a survey method based on the cognitive approach is adopted. Our work shows that the performance of the company is closely related to internal customers’ satisfaction and is can have a big impact on adding value in the hospitality industry.
{"title":"Internal Client Satisfaction and Adding Value in the Hospitality Industry: The Case of Tunisia","authors":"T. Abdellatif, Norchène Ben Dahmane Mouelhi, Salma Zneidi","doi":"10.2139/ssrn.2479449","DOIUrl":"https://doi.org/10.2139/ssrn.2479449","url":null,"abstract":"In order to have a better attitude toward customers and to be able to deliver a better service, companies have to ensure that their internal customers are satisfied (Heskett et al., 1994). In this research, the focus is on identifying the relation between internal marketing and value creation in hotels, in order to have a better understanding of internal customers’ motivations in value creation. Internal customer satisfaction is validated as a vector of social stability. To identify the explicit and implicit expectations of internal customers, a survey method based on the cognitive approach is adopted. Our work shows that the performance of the company is closely related to internal customers’ satisfaction and is can have a big impact on adding value in the hospitality industry.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2014-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122264469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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