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Privacy perception in location-based services for mobile devices in the university community of the north coast of Colombia 哥伦比亚北部海岸大学社区移动设备基于位置的服务中的隐私感知
Q4 Engineering Pub Date : 2019-02-21 DOI: 10.11144/JAVERIANA.IYU23-1.PPLB
Margarita Gamarra, Inés Meriño Fuentes, Juan Calabria Sarmiento, Omar Gutierrez Acosta, Mauricio Barrios Barrios, Nallig Leal, Pedro Mario Wightman Rojas
Introduction: The use of mobile applications has increased in the last years. Most of them require the knowledge of the user location, either for their core service or for marketing purposes. Location-based services (LBS) offer context-based assistance to users based on their location. Although these applications ask the user for permission to use their location and even explain in detail how this information will be used in its terms and conditions, most users are not aware or even interested in the fact that their location information is stored in databases and monetized by selling it to third-party companies. Regarding this situation, we developed a study with the aim to assess perception, concerns and awareness from users about their location information. Methods: This work is based on an exploratory survey applied to the university community, mainly from the North Coast of Colombia, to measure the perception of location privacy of users with mobile devices. The questionnaire was applied using Google Forms. The survey has nineteen questions organized in three sections: personal information, identification of privacy and privacy management. These questions were designed to know the users’ perceptions of privacy concerns in LBS and any actions they take to preserve it. Results: The results show that, in general, the respondents do not have a real concern regarding the privacy of their geolocation data, and the majority is not willing to pay to protect their privacy. Conclusions: This type of surveys can generate awareness among participants about the use of their private information. The results expose in this paper can be used to create government policies and regulations by technology companies about the privacy management.
引言:在过去的几年里,移动应用程序的使用有所增加。他们中的大多数都需要了解用户的位置,要么是为了他们的核心服务,要么是为了营销目的。基于位置的服务(LBS)根据用户的位置为他们提供基于上下文的帮助。尽管这些应用程序要求用户允许使用他们的位置,甚至在其条款和条件中详细解释如何使用这些信息,但大多数用户都不知道,甚至对他们的位置信息存储在数据库中并通过将其出售给第三方公司来赚钱的事实不感兴趣。针对这种情况,我们开展了一项研究,旨在评估用户对其位置信息的感知、关注和意识。方法:本工作基于一项探索性调查,该调查主要应用于哥伦比亚北部海岸的大学社区,以测量使用移动设备的用户对位置隐私的感知。问卷采用Google表单。该调查共有19个问题,分为三个部分:个人信息、隐私识别和隐私管理。这些问题旨在了解用户对LBS中隐私问题的看法,以及他们为保护隐私而采取的任何行动。结果:调查结果显示,总体而言,受访者对其地理位置数据的隐私性并没有真正的担忧,大多数人不愿意为保护隐私而付费。结论:这种类型的调查可以提高参与者对使用他们的私人信息的认识。本文的研究结果可以为科技公司制定政府的隐私管理政策和法规提供参考。
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引用次数: 3
GALILEO: A Georeferenced System proposed for Emergency Services’ Population Control 伽利略:为紧急服务人口控制提出的地理参考系统
Q4 Engineering Pub Date : 2019-02-19 DOI: 10.11144/javeriana.iyu23-1.ggsp
Andrés Felipe Cruz-Rodríguez, Sebastián Ospina-Gómez, P. Feijóo-García
Introduction: Overpopulation in emergency services is a problem that can be observed worldwide, and although it has been addressed from different disciplines and perspectives, it still afflicts citizens who are subject to long waiting lists before being attended. Objective: The work here describes the design, development and the first validation of a Web and Mobile georeferenced crowd system for the city of Bogotá, Colombia, oriented to inform and empower the citizen on the population status of the emergency services found in the city. Materials and Method: In this document, we present the architecture, design, and features of the GALILEO System, with results regarding the first validation with citizens of Bogotá, to capture the acceptance and perceived impact of this type of solution in the context in which the System is proposed to function. Results and Discussion: Although GALILEO has not yet been massively implemented in the context for which it is proposed, the results presented here allow us to explore how Information and Communication Technologies (ICT) can be proposed to solve complex social problems, particularly considering the role of the citizen as a source and receiver of information.
导言:紧急服务中的人口过剩是一个可以在世界范围内观察到的问题,尽管已经从不同的学科和角度解决了这个问题,但它仍然困扰着那些在接受治疗之前需要长时间等待的公民。目标:这里的工作描述了哥伦比亚波哥大市的网络和移动地理参考人群系统的设计、开发和首次验证,该系统旨在向公民通报并授权其了解该市紧急服务的人口状况。材料和方法:在本文档中,我们介绍了GALILEO系统的架构、设计和功能,以及与波哥大公民首次验证有关的结果,以捕捉在系统建议运行的背景下这种解决方案的接受程度和感知影响。结果和讨论:尽管GALILEO尚未在其提出的背景下大规模实施,但这里提出的结果使我们能够探索如何提出信息和通信技术(ICT)来解决复杂的社会问题,特别是考虑到公民作为信息来源和接受者的角色。
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引用次数: 1
A 0.58 mm2 CMOS reconfigurable sigma delta ADC for mobile WiMAX receiver 用于移动WiMAX接收机的0.58 mm2 CMOS可重构σ δ ADC
Q4 Engineering Pub Date : 2019-02-19 DOI: 10.11144/javeriana.iyu23-1.crsd
J. Mallek, H. Daoud, R. Aloulou, H. Mnif, M. Loulou
Objective: In this work the design of a fourth-order Reconfigurable Sigma Delta analog-to-digital converter (ΣΔ ADC) for 5MHz, 7MHz or 10MHz channel bandwidths are presented. Materials and methods: Our design technique aims to keep the same ADC architecture in response to multi-band and multi-mode aspects of Mobile WiMAX standard. To this end, we set each sampling frequency corresponding to each channel bandwidth, in order that the same OSR value would be kept for the different channel bandwidths. This technique is intended to optimize the power and area of the ADC that efficiently covers varying channel bandwidths. Moreover, we use the pole placement method to calculate the optimized filter coefficients of Continuous-Time Sigma-Delta (CT ΣΔ) ADC. Results and discussion: Over 5MHz, 7MHz and 10MHz channel bandwidths, the ADC achieved 72.89dB, 67.26dB and 66.47dB peak SNR values, respectively and a dynamic range of 73.5dB, 69.47dB and 66.5dB respectively with only 28mW, 28.2mW and 28.6mW power consumption respectively. Conclusions: The design of the proposed reconfigurable ADC intended for use in the mobile WiMAX standard were achieved. Moreover, the results obtained are satisfactory and are in accordance with theoretical expectations.
目的:在这项工作中,设计了一个四阶可重构Sigma Delta模数转换器(ΣΔ ADC),用于5MHz, 7MHz或10MHz信道带宽。材料和方法:我们的设计技术旨在保持相同的ADC架构,以响应移动WiMAX标准的多频段和多模式方面。为此,我们设置每个采样频率对应于每个通道带宽,以便在不同的通道带宽下保持相同的OSR值。该技术旨在优化ADC的功率和面积,从而有效地覆盖不同的信道带宽。此外,我们还使用极点放置法计算了连续时间Sigma-Delta (CT ΣΔ) ADC的优化滤波器系数。结果与讨论:在5MHz、7MHz和10MHz信道带宽下,ADC的峰值信噪比分别为72.89dB、67.26dB和66.47dB,动态范围分别为73.5dB、69.47dB和66.5dB,功耗分别为28mW、28.2mW和28.6mW。结论:实现了用于移动WiMAX标准的可重构ADC的设计。所得结果与理论预期一致,令人满意。
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引用次数: 1
Including uncertainties in multi-criteria decision-making: a superfluous task or a requirement? 在多标准决策中包括不确定性:一个多余的任务还是一个需求?
Q4 Engineering Pub Date : 2019-02-19 DOI: 10.11144/JAVERIANA.IYU23-1.IUMD
S. Galarza-Molina, A. Torres
Objective: This paper aims to assess cases where it is necessary to include uncertainties in decision-making input data. Materials and Methods: Three case studies with different numbers of alternatives and different numbers and natures of criteria were evaluated. The CRIDE tool [39] was used to include uncertainties in the input data. Results and Discussion: The results obtained showed that for more difficult decision-making problems, the inclusion of variations in input data could change the final decision, while for less challenging problems, it is unnecessary to take uncertainties into account. Conclusions: These findings could be useful for decision-makers in obtaining more accurate results or in saving time and money related to input data acquisition.
目的:本文旨在评估有必要在决策输入数据中包含不确定性的情况。材料与方法:采用不同数量的备选方案和不同数量和性质的标准对三个案例进行评价。使用CRIDE工具[39]纳入输入数据中的不确定性。结果与讨论:得到的结果表明,对于难度较大的决策问题,在输入数据中加入变量可以改变最终的决策,而对于难度较小的问题,不需要考虑不确定性。结论:这些发现可能有助于决策者获得更准确的结果或节省与输入数据采集相关的时间和金钱。
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引用次数: 0
Operational supply chain risk identification and prioritization from SCOR model 运营供应链风险识别和SCOR模型的优先级排序
Q4 Engineering Pub Date : 2019-02-18 DOI: 10.11144/JAVERIANA.IYU23-1.OSCR
Jenifer Ramos Ríos, D. F. Manotas Duque, Juan Carlos Osorio Gómez
Objective: This study aims to propose a methodology that identifies and prioritizes the operational risk factors in a supply chain (SC) to provide a tool according to the process-based SC approach that is useful for risk assessment throughout the SC. Materials and methods: Risk identification was conducted by a scenario analysis, which linked the risk factors with the standard key performance indicators (KPIs) of the processes and logistics activities proposed by the supply chain operational reference model (SCORM o SCOR). These influence relationships were quantified using a proposed scale, and then, the risk factors were prioritized by the definition of their influence levels. This approach was applied to a real SC. Results and discussion: Twenty risk factors were clearly and effectively identified, analyzed and prioritized, and priority was given to those with the highest influence level, which can be understood as the risk factors that have a larger capacity to negatively affect SC performance. Conclusions: The methodology allows the identification of the most influential risk factors in a SC, and as it is based on a standard model, it fosters a collaborative analysis among its echelons. The main contributions of this paper are the risk identification by means of the KPIs of the SCOR model and the measurement of their influence levels, which is a new and useful feature for risk prioritization.
目的:本研究旨在提出一种方法,用于识别供应链(SC)中的操作风险因素并对其进行优先排序,从而根据基于流程的SC方法提供一种工具,该工具可用于整个供应链的风险评估。风险识别是通过情景分析进行的,情景分析将风险因素与供应链运营参考模型(SCORM或SCOR)提出的流程和物流活动的标准关键绩效指标(kpi)联系起来。这些影响关系使用提出的尺度进行量化,然后,通过定义其影响水平对风险因素进行优先排序。该方法应用于一个真实的供应链。结果和讨论:20个风险因素被清晰有效地识别、分析和排序,并优先考虑影响程度最高的风险因素,这可以理解为对供应链绩效有较大负面影响能力的风险因素。结论:该方法允许识别供应链中最具影响力的风险因素,并且由于它基于标准模型,因此促进了其各梯队之间的协作分析。本文的主要贡献是利用SCOR模型的kpi来识别风险并测量其影响程度,这是一个新的、有用的风险优先级特征。
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引用次数: 2
Niobium carbide coatings produced on tool steels via thermo-reactive diffusion 通过热反应扩散在工具钢上制备碳化铌涂层
Q4 Engineering Pub Date : 2018-08-09 DOI: 10.11144/javeriana.iyu22-2.nccp
Fredy Alejandro Orjuela Guerrero, John Jairo Olaya Florez, José Edgar Alfonso Orjuela
Objective: In this work, niobium carbide (NbC) coatings were deposited on substrates of the tool steels AISI H13 and AISI D2 using thermo-reactive deposition/diffusion (TRD) in order to analyze their behavior against corrosion in a saline environment. Materials and methods: The niobium carbides were obtained using salt baths composed of borax pentahydrate, aluminum and ferroniobium. This mixture was heated at 1050 °C for 4 hours. The chemical composition was determined by X-ray fluorescence (XRF). The coatings were morphologically characterized using scanning electron microscopy (SEM), the crystal structure was analyzed using X-ray diffraction (XRD), and the electrochemical behavior was studied using potentiodynamic polarization curves and electrochemical impedance spectroscopy (EIS). Results and discussion: The XRF analysis indicated that the coatings contained 87.476 wt% Nb and 51.943 wt% Nb for the D2-substrate and the H13-substrate, respectively. The SEM images revealed that the morphology of the surface of the coatings was homogeneous. The XRD analysis established that the coatings were polycrystalline, and the electrochemical tests established that the corrosion resistance increased slightly in the covered substrates with respect to the uncoated steels, with the best results being obtained in the layers of niobium carbide deposited on AISI D2 steel. Conclusions: The analysis of corrosion resistance revealed that the coatings prepared on D2 steel have a higher corrosion resistance because they have fewer surface imperfections, which causes the coating to exhibit a dielectric behavior.
目的:采用热反应沉积/扩散(TRD)方法在AISI H13和AISI D2工具钢基体上沉积碳化铌(NbC)涂层,分析其在盐水环境中的抗腐蚀行为。材料和方法:采用五水硼砂、铝和铌铁组成的盐浴法制备碳化铌。该混合物在1050℃下加热4小时。用x射线荧光(XRF)测定化学成分。利用扫描电镜(SEM)对涂层进行形貌表征,利用x射线衍射(XRD)分析涂层的晶体结构,利用动电位极化曲线和电化学阻抗谱(EIS)研究涂层的电化学行为。结果与讨论:XRF分析表明,d2和h13涂层的Nb含量分别为87.476 wt%和51.943 wt%。SEM图像显示涂层表面形貌均匀。XRD分析表明涂层为多晶涂层,电化学测试表明涂层基体的耐蚀性较未涂层钢略有提高,其中在AISI D2钢表面沉积碳化铌层的耐蚀性效果最好。结论:对D2钢的耐蚀性进行了分析,发现D2钢表面缺陷较少,镀层表现出介电特性,具有较高的耐蚀性。
{"title":"Niobium carbide coatings produced on tool steels via thermo-reactive diffusion","authors":"Fredy Alejandro Orjuela Guerrero, John Jairo Olaya Florez, José Edgar Alfonso Orjuela","doi":"10.11144/javeriana.iyu22-2.nccp","DOIUrl":"https://doi.org/10.11144/javeriana.iyu22-2.nccp","url":null,"abstract":"Objective: In this work, niobium carbide (NbC) coatings were deposited on substrates of the tool steels AISI H13 and AISI D2 using thermo-reactive deposition/diffusion (TRD) in order to analyze their behavior against corrosion in a saline environment. Materials and methods: The niobium carbides were obtained using salt baths composed of borax pentahydrate, aluminum and ferroniobium. This mixture was heated at 1050 °C for 4 hours. The chemical composition was determined by X-ray fluorescence (XRF). The coatings were morphologically characterized using scanning electron microscopy (SEM), the crystal structure was analyzed using X-ray diffraction (XRD), and the electrochemical behavior was studied using potentiodynamic polarization curves and electrochemical impedance spectroscopy (EIS). Results and discussion: The XRF analysis indicated that the coatings contained 87.476 wt% Nb and 51.943 wt% Nb for the D2-substrate and the H13-substrate, respectively. The SEM images revealed that the morphology of the surface of the coatings was homogeneous. The XRD analysis established that the coatings were polycrystalline, and the electrochemical tests established that the corrosion resistance increased slightly in the covered substrates with respect to the uncoated steels, with the best results being obtained in the layers of niobium carbide deposited on AISI D2 steel. Conclusions: The analysis of corrosion resistance revealed that the coatings prepared on D2 steel have a higher corrosion resistance because they have fewer surface imperfections, which causes the coating to exhibit a dielectric behavior.","PeriodicalId":39036,"journal":{"name":"Ingenieria y Universidad","volume":"37 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81441842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Technical evaluation for the proposal of a different cricondentherm limit for the Caribbean coast within Colombian gas quality regulations 在哥伦比亚天然气质量条例范围内对加勒比海岸的不同临界温度限制建议进行技术评价
Q4 Engineering Pub Date : 2018-08-09 DOI: 10.11144/javeriana.iyu22-2.pacg
Ingrid Navarro Ochoa, Manuel Alfredo Figueredo Medina
Introduction: The cricondentherm is the highest temperature above which a liquid cannot be formed, regardless of the pressure. According to the Colombian natural gas transmission regulations, this temperature should not exceed 7.2°C. Although this restriction is currently applied over the whole country, it is possible to propose a different limit on the cricondentherm for the Colombian Caribbean coast. Methods: In this document, the current hydrocarbon dew point (HCDP) limits for gas transport pipelines in several countries worldwide are analyzed, the weather conditions on the Colombian Caribbean coast are reviewed, and a thermodynamic and hydraulic study is developed, taking into account the composition of the gas (before any treatment) from three fields on the Caribbean coast, the elevation profile of one of the gas pipelines on the Caribbean coast, and the influence of the weather conditions on the behavior of gas in the pipeline. Results: Some countries define their HCDP values depending on the region through which the gas is transported. Simulations of the chosen gas pipeline with lean gases without any treatment at the worst ambient conditions of the Colombian Caribbean coast show that there is a slight liquid condensation at 21°C, indicating a gap with the current regulations (7.2°C) in which an additional maximum cricondentherm can be proposed for the Colombian Caribbean coast. Conclusions: From this work, it is concluded that a new cricondentherm for warm climates in Colombia, within the transmission regulations, should be between 10 and 12.6°C. This proposal is based on the results obtained in simulations and the acknowledgment that some of the Colombian gas pipelines operate only in warm regions of the country.
临界温度是无论压力如何都不能形成液体的最高温度。根据哥伦比亚天然气输送规定,该温度不应超过7.2℃。虽然这一限制目前适用于整个国家,但有可能对哥伦比亚加勒比海岸的cricondentherm提出不同的限制。方法:本文分析了目前世界上几个国家天然气输送管道的碳氢化合物露点(HCDP)限制,回顾了哥伦比亚加勒比海沿岸的天气条件,并进行了热力学和水力研究,考虑到加勒比海沿岸三个气田的天然气成分(在任何处理之前),加勒比海沿岸一个天然气管道的高程剖面图,以及天气条件对管道内气体行为的影响。结果:一些国家根据天然气运输的地区来定义他们的HCDP值。在哥伦比亚加勒比海岸最恶劣的环境条件下,对所选的含贫气体的天然气管道进行了模拟,结果表明,在21°C时存在轻微的液体冷凝,这表明与目前规定(7.2°C)的差距,可以为哥伦比亚加勒比海岸提出一个额外的最大临界温度。结论:从这项工作中得出的结论是,在哥伦比亚的温暖气候中,在传播法规范围内,新的冰壶热动物应在10至12.6°C之间。这一建议是基于模拟得到的结果,并承认哥伦比亚的一些天然气管道只在该国温暖地区运行。
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引用次数: 1
Framework to elicit multidimensional requirements 框架来引出多维需求
Q4 Engineering Pub Date : 2018-08-09 DOI: 10.11144/javeriana.iyu22-2.femr
E. Serna M., Alexei Serna A.
Objective: Propose a framework to elicit multidimensional requirements. Materials and methods: A review of the literature is carried out, and the elicitation proposals are analyzed in which the multidimensionality of the requirements is taken into account. Results and discussion: 23 works were found, of which 15 were selected that met the quality conditions and inclusion criteria. These proposals are related to multidimensionality in elicitation but do not take it into account in order to construct a representative requirement specification. Conclusion: It is evident that there is no unanimity about the dimensions from which the requirements originate, and they have not been elicited. For this reason, and because its existence is accepted, it is necessary to unify criteria and propose frameworks to elicit multidimensional requirements.
目的:提出一个框架来引出多维需求。材料和方法:对文献进行了回顾,并分析了考虑到需求的多维性的启发建议。结果与讨论:共发现23件作品,其中15件作品符合质量条件和纳入标准。这些建议与启发中的多维度有关,但是为了构建一个具有代表性的需求规范而没有考虑到多维度。结论:很明显,对于需求产生的维度并没有达成一致,它们也没有被引出来。由于这个原因,并且因为它的存在是被接受的,所以有必要统一标准并提出框架来引出多维需求。
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引用次数: 0
Surface treatments of ti-alloy based bone implant manufactured by electrical discharge machining 电火花加工钛合金基骨种植体的表面处理
Q4 Engineering Pub Date : 2018-08-09 DOI: 10.11144/JAVERIANA.IYU22-2.STTB
N. Qosim, S. Supriadi, A. S. Saragih, Y. Whulanza
Objective: This research aims to observe the extent to which several surface treatment techniques increase the surface roughness of titanium alloy implants which was manufactured via electrical discharge machining (EDM). The effects of these techniques were also observed to decrease the Cu content on the implant surface. Materials and Methods: In this research, ultrasonic cleaning, rotary tumbler polishing, and brushing were employed as techniques to increase the roughness of a titanium implant which was manufactured via EDM, to the moderately rough category, and to reduce the contaminant element deposited on its surface. An MTT (3-(4,5-dimethylthiazol-2-yl)-2,5-diphenyltetrazolium bromide) assay test was also used to observe the effect of these engineered specimens with respect to mesenchymal stem cells’ proliferation. Results and Discussion: The results show that ultrasonic cleaning and rotary tumbler polishing created a significant increase (90% and 67%, respectively) in the surface roughness. On the other hand, brushing was shown to be the best benchmark for reducing the contamination of Copper (Cu). Furthermore, rotary tumbler polishing and brushing can increase the percentage of living cells compared to the original surface EDM specimens. Conclusion: All micro-finishing methods that were employed are able to increase the surface roughness of Ti alloy based-implant to moderately rough category.
目的:观察几种表面处理技术对电火花加工钛合金种植体表面粗糙度的影响程度。这些技术的效果也被观察到降低种植体表面的铜含量。材料与方法:本研究采用超声清洗、旋转滚筒抛光、刷刷等技术,将电火花加工的钛种植体表面粗糙度提高到中等粗糙度,并减少表面沉积的污染元素。采用MTT(3-(4,5-二甲基噻唑-2-基)-2,5-二苯基溴化四唑)测定法观察这些工程样品对间充质干细胞增殖的影响。结果与讨论:结果表明,超声波清洗和旋转滚筒抛光使表面粗糙度显著提高(分别为90%和67%)。另一方面,刷镀被证明是减少铜污染的最佳基准。此外,与原始表面电火花加工样品相比,旋转滚筒抛光和涂刷可以增加活细胞的百分比。结论:采用各种微精加工方法均能使钛合金基种植体表面粗糙度达到中等粗糙水平。
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引用次数: 13
Modeling and simulation of customer dissatisfaction, worker unpunctuality and tolerance to delay in make-to-order supply chains measured through customer lifetime value performance 通过客户终身价值绩效衡量的定制供应链中客户不满、工人不守时和延迟容忍的建模和仿真
Q4 Engineering Pub Date : 2018-08-09 DOI: 10.11144/JAVERIANA.IYU22-2.MSCD
J. A. Alvarado Valencia, Daniel Silva
Introduction: We developed a model for a make-to-order supply chain to evaluate the effects of worker unpunctuality, tolerance to delay and word-of-mouth according  to customer waiting time (dis)satisfaction in four customer lifetime value measures (CLTV): switching customers, the number of sales per customer, the average customer loyalty and the potential market reached.  Methods: We developed a hybrid (agent-based and discrete-event) simulation in a 33 * 4 experimental design. Results: All of the variables were significant in the four CLTV measures, except for tolerance to delay. The positive word-of-mouth effect was greater than the negative word-of-mouth effect. There were significant interactions between positive and negative word-of-mouth.  Conclusions:  This type of model becomes a decision support tool for businesses to evaluate their mid-to-long term performance taking into account their customers’ long-term behaviors and the relationships between potential customers in repetitive and competitive environments.
导论:我们开发了一个定制供应链模型,根据客户等待时间(不满意)满意度在四个客户生命周期价值测量(CLTV)中评估工人不守时、容忍延迟和口碑的影响:切换客户、每个客户的销售数量、平均客户忠诚度和潜在市场到达。方法:我们在33 * 4的实验设计中开发了混合(基于代理和离散事件)模拟。结果:除延迟耐受性外,所有变量在四项CLTV测量中均显著。正面口碑效应大于负面口碑效应。正面和负面口碑之间存在显著的交互作用。结论:考虑到客户的长期行为和潜在客户在重复和竞争环境中的关系,这种类型的模型成为企业评估其中长期绩效的决策支持工具。
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引用次数: 0
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Ingenieria y Universidad
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