Pub Date : 2023-06-15DOI: 10.54840/wijob.v2i01.116
W. Dharma, Ilham Fajar Adhana, Wahyu Najib Fikri
This study aims to determine the effect of the education level of local original income (PAD) workers and zakat funds on economic growth in the former Surakarta residency 2016-2021. This type of research is a quantitative method with an associative analysis approach. The population used in this study is data from the Central Statistics Agency (BPS) and the National Zakat Agency (BAZNAS) which contain the required variable data. The sampling technique uses saturated sampling technique, meaning that all populations are sampled. Data were obtained from secondary data obtained from the website of the Central Statistics Agency (BPS) to obtain data on education and workforce levels. Data analysis technique was performed using multiple linear regression. The results of the study show that (1) the level of education has a significant positive effect on economic growth. (2) Labor has a significant positive influence on economic growth. (3) Regional Original Income has a significant positive influence on economic growth. (4) Zakat has a significant positive effect on economic growth. Keywords: Education Level, Workforce, Regional Own Revenue, Zakat Funds, Economic Growth.
{"title":"PENGARUH TINGKAT PENDIDIKAN, TENAGA KERJA, PENDAPATAN ASLI DAERAH (PAD) DAN DANA ZAKAT TERHADAP PERTUMBUHAN EKONOMI DI EKS-KARESIDENAN SURAKARTA TAHUN 2016-2021","authors":"W. Dharma, Ilham Fajar Adhana, Wahyu Najib Fikri","doi":"10.54840/wijob.v2i01.116","DOIUrl":"https://doi.org/10.54840/wijob.v2i01.116","url":null,"abstract":"This study aims to determine the effect of the education level of local original income (PAD) workers and zakat funds on economic growth in the former Surakarta residency 2016-2021. This type of research is a quantitative method with an associative analysis approach. The population used in this study is data from the Central Statistics Agency (BPS) and the National Zakat Agency (BAZNAS) which contain the required variable data. The sampling technique uses saturated sampling technique, meaning that all populations are sampled. Data were obtained from secondary data obtained from the website of the Central Statistics Agency (BPS) to obtain data on education and workforce levels. Data analysis technique was performed using multiple linear regression. The results of the study show that (1) the level of education has a significant positive effect on economic growth. (2) Labor has a significant positive influence on economic growth. (3) Regional Original Income has a significant positive influence on economic growth. (4) Zakat has a significant positive effect on economic growth. \u0000Keywords: Education Level, Workforce, Regional Own Revenue, Zakat Funds, Economic Growth.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126397974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-15DOI: 10.54840/wijob.v2i01.104
Suhendro Suhendro, Much Suranto, Supratikno, Cucut Prakosa, Arif Julianto Sri Nugroho, Anna Febrianty S, Agus Santoso
This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.
{"title":"PENGUKURAN MUTU LAYANAN DAN KEPUASAN KONSUMEN SPBU 44.574.14 KABUPATEN KLATEN","authors":"Suhendro Suhendro, Much Suranto, Supratikno, Cucut Prakosa, Arif Julianto Sri Nugroho, Anna Febrianty S, Agus Santoso","doi":"10.54840/wijob.v2i01.104","DOIUrl":"https://doi.org/10.54840/wijob.v2i01.104","url":null,"abstract":"This study aimed to examine the gap between customer service expectations and perceptions at gas station in SPBU 44.574.14 Klaten. The test of the model used Servqual Test. The research design was quantitative. The formulation of the hypothesis used the Cronin Taylor Importance Servqual Test formula. The consumer population were all consumers and a sample of consumers at this gas station were those who were adults when they had finished getting service at the gas station. The sampling technique was purposive as many as 95 consumers. The test results show that the responsiveness dimension has the largest gap value. Manajemen must improve the service which still provides the largest gap value followed by the next gap value.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122025501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-15DOI: 10.54840/wijob.v2i01.109
Tasari Luthfi, Hersulastuti, Arif Julianto Sri Nugroho, Moch Suranto, Aniek Wulandari, Paramita Lea Christanti
In particular, this study aimed to test the value of the gap and efforts to close the gap through the Servqual test. The population in this study were housewives who had children under five receiving Posyandu (Integrated Healthcare Center) services. Sampling used purposive sampling of 20 respondents in the Posyandu area of Jogonalan Village, Klaten. Attributes in the service quality questionnaire included tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests carried out included item reliability validity test, Servqual confirmation test. The test results show that the confirmation value has a positive value with the lowest positive value on the tangible dimension. Improvement efforts must continue to be made with the emphasis on improvement on the value that has the lowest positive dimension followed by the next positive value. The increasing quality of Posyandu KB (Family planning )services in Jogonalan Village leads to community satisfaction so that it can become a stronghold against cases of stunting infants under five years of age in urban areas.
{"title":"PENGUKURAN MUTU LAYANAN POSYANDU SEBAGAI UPAYA MENGURANGI KASUS BALITA TENGKES","authors":"Tasari Luthfi, Hersulastuti, Arif Julianto Sri Nugroho, Moch Suranto, Aniek Wulandari, Paramita Lea Christanti","doi":"10.54840/wijob.v2i01.109","DOIUrl":"https://doi.org/10.54840/wijob.v2i01.109","url":null,"abstract":"In particular, this study aimed to test the value of the gap and efforts to close the gap through the Servqual test. The population in this study were housewives who had children under five receiving Posyandu (Integrated Healthcare Center) services. Sampling used purposive sampling of 20 respondents in the Posyandu area of Jogonalan Village, Klaten. Attributes in the service quality questionnaire included tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests carried out included item reliability validity test, Servqual confirmation test. The test results show that the confirmation value has a positive value with the lowest positive value on the tangible dimension. Improvement efforts must continue to be made with the emphasis on improvement on the value that has the lowest positive dimension followed by the next positive value. The increasing quality of Posyandu KB (Family planning )services in Jogonalan Village leads to community satisfaction so that it can become a stronghold against cases of stunting infants under five years of age in urban areas.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132570464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-14DOI: 10.54840/wijob.v2i01.110
W. Dharma, Ambyah Atas, A. Setianingtyas, Winarno Heru Murjito, J. Prasetyo, Imam Santoso, Hersulastuti, Moch Suranto
This research aimed to test whether the learning model obtained by Undergraduate Psychology students at Unwidha through entrepreneurship education can strengthen attitude variables, subjective norms and perceived behavioral control of interest in entrepreneurship. The research design used quantitative methods that explained the causal relationship between one variable and the other variables tested. The hypothesis test was formulated in a model using the Structural Equation Model multivariate test. The population in this research were all undergraduate psychology students at Unwidha who had a strong interest in entrepreneurship. The sampling technique was carried out by purposive sampling of 40 student respondents. The results of the analysis found that entrepreneurship education as a moderator can strengthen student entrepreneurship motivation and the overall model in the SEM fit test. The results of the research can be used as a basis for making a quality entrepreneurial learning model by adding aspects of real entrepreneurial practice for students of Psychology Unwidha in the future.
{"title":"APAKAH PEMBELAJARAN ILMU WIRAUSAHA MAMPU MEMPERKUAT MOTIVASI MAHASISWA PROGRAM STUDI PSIKOLOGI BERWIRAUSAHA ?","authors":"W. Dharma, Ambyah Atas, A. Setianingtyas, Winarno Heru Murjito, J. Prasetyo, Imam Santoso, Hersulastuti, Moch Suranto","doi":"10.54840/wijob.v2i01.110","DOIUrl":"https://doi.org/10.54840/wijob.v2i01.110","url":null,"abstract":"This research aimed to test whether the learning model obtained by Undergraduate Psychology students at Unwidha through entrepreneurship education can strengthen attitude variables, subjective norms and perceived behavioral control of interest in entrepreneurship. The research design used quantitative methods that explained the causal relationship between one variable and the other variables tested. The hypothesis test was formulated in a model using the Structural Equation Model multivariate test. The population in this research were all undergraduate psychology students at Unwidha who had a strong interest in entrepreneurship. The sampling technique was carried out by purposive sampling of 40 student respondents. The results of the analysis found that entrepreneurship education as a moderator can strengthen student entrepreneurship motivation and the overall model in the SEM fit test. The results of the research can be used as a basis for making a quality entrepreneurial learning model by adding aspects of real entrepreneurial practice for students of Psychology Unwidha in the future.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"104 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116344058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aimed to determine the significant effect of emotional intelligence and communication on employee performance CV. Indonesia Live Garment Districts Sragen both partialy and simultaneously. This research is quantitative research. Population in this study are all employess CV. Indonesia Live Garment Districts Sragen. The sampling technique that used is saturated sampling technique with 65 respondents. Primary data was obtained based on the results of the answer to the questionnaires distributed to the respondents. Analysis of the data in this study used multiple linear regression analysis, t-test, F-test and coefficient of determination (R2) using SPSS version 26. The results of the study indicate that partially emotional intelligence and communication variables have a significant effect on employee performance with the regression coefficient value on variables of emotional intelligence (0,255) and communication (0,602) and t-value of the emotional intelligence variable (2,324) and communication (5,411). Simultaneously the variables of emotional intelligence and communication affect employee performance with F-value (30,512).
本研究旨在探讨情绪智力和沟通对员工绩效简历的显著影响。印度尼西亚生活服装区部分和同时发展。这项研究是定量研究。本研究对象均为无业人员。印度尼西亚生活服装区。使用的抽样技术是饱和抽样技术，有65名受访者。主要数据是根据发放给受访者的问卷的回答结果获得的。本研究数据的分析采用多元线性回归分析、t检验、f检验和决定系数(R2)，使用SPSS version 26。研究结果表明，部分情绪智力和沟通变量对员工绩效有显著影响，其中情绪智力和沟通变量的回归系数为0.255(0.602)，情绪智力变量的t值为2324(2.324)，沟通变量的t值为5411。同时，情绪智力和沟通变量影响员工绩效的f值(30,512)。
{"title":"PENGARUH KECERDASAN EMOSIONAL DAN KOMUNIKASI TERHADAP KINERJA KARYAWAN CV. INDONESIA LIVE GARMENT KABUPATEN SRAGEN","authors":"Alvi Nurhanifah, Ambyah Atas Aji","doi":"10.54840/wijob.v1i2.62","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.62","url":null,"abstract":"This study aimed to determine the significant effect of emotional intelligence and communication on employee performance CV. Indonesia Live Garment Districts Sragen both partialy and simultaneously. This research is quantitative research. Population in this study are all employess CV. Indonesia Live Garment Districts Sragen. The sampling technique that used is saturated sampling technique with 65 respondents. Primary data was obtained based on the results of the answer to the questionnaires distributed to the respondents. Analysis of the data in this study used multiple linear regression analysis, t-test, F-test and coefficient of determination (R2) using SPSS version 26. The results of the study indicate that partially emotional intelligence and communication variables have a significant effect on employee performance with the regression coefficient value on variables of emotional intelligence (0,255) and communication (0,602) and t-value of the emotional intelligence variable (2,324) and communication (5,411). Simultaneously the variables of emotional intelligence and communication affect employee performance with F-value (30,512).","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115406190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shofiyatun Nisaa, Arif Julianto Sri Nugroho, Imam Santosa, Anis Marjukah, DB Putut Setiyadi, Much Suranto
Penelitian ini bertujuan untuk mengetahui peta posisi desa wisata berbasis keunikan potensi lokal di Kecamatan Bayat Kabupaten Klaten dengan menggunakan uji multidimensional scalling (MDS). Populasi dalam penelitian ini adalah wisatawan dan masyarakat desa sekitar desa wisata yang berada di Kecamatan Bayat. Pengambilan sampel dilakukan dengan cara menyebar kuesioner secara langsung pada tiap desa wisata dengan menggunakan media online yaitu Google Form dengan total 60 responden secara purposive sampling. Data yang diperoleh diolah dengan menggunakan alat bantu Multidimensional Scalling Program SPSS versi 26. Atribut dalam kuesioner meliputi daya tarik, pemasaran dan promosi, aksesbilitas, fasilitas, kelembagaan dan pemberdayaan masyarakat, serta mitigasi bencana non-alam. Hasil penelitian telah terbentuk model positioning masing-masing desa wisata berbasis keunikan potensi lokal sehingga tercipta posisi keunggulan bersaing masing-masing desa wisata agar mampu menghadapi era pertumbuhan ekonomi kreatif sektor wisata di Kabupaten Klaten di masa mendatang.
{"title":"PEMETAAN POSISI KEUNIKAN POTENSI LOKAL DESA WISATA DI KECAMATAN BAYAT KABUPATEN KLATEN","authors":"Shofiyatun Nisaa, Arif Julianto Sri Nugroho, Imam Santosa, Anis Marjukah, DB Putut Setiyadi, Much Suranto","doi":"10.54840/wijob.v1i2.31","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.31","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui peta posisi desa wisata berbasis keunikan potensi lokal di Kecamatan Bayat Kabupaten Klaten dengan menggunakan uji multidimensional scalling (MDS). Populasi dalam penelitian ini adalah wisatawan dan masyarakat desa sekitar desa wisata yang berada di Kecamatan Bayat. Pengambilan sampel dilakukan dengan cara menyebar kuesioner secara langsung pada tiap desa wisata dengan menggunakan media online yaitu Google Form dengan total 60 responden secara purposive sampling. Data yang diperoleh diolah dengan menggunakan alat bantu Multidimensional Scalling Program SPSS versi 26. Atribut dalam kuesioner meliputi daya tarik, pemasaran dan promosi, aksesbilitas, fasilitas, kelembagaan dan pemberdayaan masyarakat, serta mitigasi bencana non-alam. Hasil penelitian telah terbentuk model positioning masing-masing desa wisata berbasis keunikan potensi lokal sehingga tercipta posisi keunggulan bersaing masing-masing desa wisata agar mampu menghadapi era pertumbuhan ekonomi kreatif sektor wisata di Kabupaten Klaten di masa mendatang.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124007133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aimed to determine work motivation, work discipline, and job satisfaction for the performance of district service employees partially and simultaneously. This study used a sample of 40 respondents. The sampling technique used is jenuh sampling or census where the sampling technique that takes all members of the population as a sample. A questionnaire is an instrument used to collect data. The test data in this study are validity, reliability, multiple linear analysis of the f test, t test and coefficient of determination. The data is processed using SPSS version 16. The results of the study found tcount > ttable calculation (4,150 > 2,028) and a significant value of 0.000 < 0.05. This means that work motivation has a positive and significant effect on the performance of District Service employees. tcount work discipline calculation > ttabel (4,887 > 2,028) and a significant value of 0.000 < 0.05. This means that work discipline has a positive and significant effect on the performance of District Service employees. thitung job satisfaction known to > ttabel (2,328 > 2,028) and a significant value of 0.022 < 0.05. This means that job satisfaction has a positive and significant effect on the performance of District Service employees. It is proven by the results of the F test that the F-value of the Fcount > Ftabel (125,053 > 2.84) and a significant value of 0.000 < 0.05 means that motivation, discipline and work satisfaction together have a positive and significant influence on the performance of district office employees.
{"title":"PENGARUH MOTIVASI KERJA, DISIPLIN KERJA, DAN KEPUASAN KERJA TERHADAP KINERJA PEGAWAI DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN SRAGEN","authors":"H. Kurniawan, Ambyah Atas Aji","doi":"10.54840/wijob.v1i2.63","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.63","url":null,"abstract":"This study aimed to determine work motivation, work discipline, and job satisfaction for the performance of district service employees partially and simultaneously. This study used a sample of 40 respondents. The sampling technique used is jenuh sampling or census where the sampling technique that takes all members of the population as a sample. A questionnaire is an instrument used to collect data. The test data in this study are validity, reliability, multiple linear analysis of the f test, t test and coefficient of determination. The data is processed using SPSS version 16. The results of the study found tcount > ttable calculation (4,150 > 2,028) and a significant value of 0.000 < 0.05. This means that work motivation has a positive and significant effect on the performance of District Service employees. tcount work discipline calculation > ttabel (4,887 > 2,028) and a significant value of 0.000 < 0.05. This means that work discipline has a positive and significant effect on the performance of District Service employees. thitung job satisfaction known to > ttabel (2,328 > 2,028) and a significant value of 0.022 < 0.05. This means that job satisfaction has a positive and significant effect on the performance of District Service employees. It is proven by the results of the F test that the F-value of the Fcount > Ftabel (125,053 > 2.84) and a significant value of 0.000 < 0.05 means that motivation, discipline and work satisfaction together have a positive and significant influence on the performance of district office employees.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130816988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Suhendro Suhendro, Dandang Setyawanti, Agung Nugroho Jati, Tasari Tasari
This research study aimed at revealing perception on public’s satisfaction index to the service quality of Indomaret Retail X Surakarta from the dimension of tangibles, reliabilities, responsiveness, assurance and empathy. The population is all community members living in the Surakarta areas who have reported the research samples are 95 respondents that have been established using Cronin and Taylor’s Weighted Servqual formulation. The sampling applies the purposive sampling. The data are collected by means of quetionnaire with 6-scale of confirmation index to obtain the data of customers satisfaction index-tangibles, reliabilities, responsiveness , assurance and empathy each instrument has been examined and has fulfilled the validity and reliability standard through the Hoyt program, SPSS of 21. Servqual has started with the concept of services quality and has demonstrated the model of services quality gaps. This research tries to identify the most important dimension and perception of external customers towards the Indomaret Retail X Surakarta. The result shows that most servqual model factor, reliabilities are less satisfied than it should be
本研究旨在从有形、可靠性、响应性、保证性和共情性四个维度揭示公众对雅加达Indomaret Retail X Surakarta服务质量满意度指数的感知。人口是居住在泗水地区的所有社区成员，他们报告了研究样本是95名受访者，这些受访者使用Cronin和Taylor的加权Servqual公式建立。抽样采用目的性抽样。采用问卷调查的方式收集数据，问卷中有6个量表的确认指标，得到客户满意度指标的数据——有形指标、信度指标、响应性指标、保证指标和共情指标，每个指标都经过了检验，并通过Hoyt程序，SPSS的21达到了效度和信度标准。Servqual从服务质量的概念开始，并展示了服务质量差距的模型。本研究试图确定最重要的维度和外部客户对雅加达Indomaret零售X的看法。结果表明，大多数模型因子的信度都低于预期
{"title":"PENGUKURAN MUTU LAYANAN TERHADAP KEPUASAN KONSUMEN TOKO RITEL INDOMARET X KOTA SURAKARTA","authors":"Suhendro Suhendro, Dandang Setyawanti, Agung Nugroho Jati, Tasari Tasari","doi":"10.54840/wijob.v1i2.32","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.32","url":null,"abstract":"This research study aimed at revealing perception on public’s satisfaction index to the service quality of Indomaret Retail X Surakarta from the dimension of tangibles, reliabilities, responsiveness, assurance and empathy. \u0000The population is all community members living in the Surakarta areas who have reported the research samples are 95 respondents that have been established using Cronin and Taylor’s Weighted Servqual formulation. The sampling applies the purposive sampling. The data are collected by means of quetionnaire with 6-scale of confirmation index to obtain the data of customers satisfaction index-tangibles, reliabilities, responsiveness , assurance and empathy each instrument has been examined and has fulfilled the validity and reliability standard through the Hoyt program, SPSS of 21. \u0000Servqual has started with the concept of services quality and has demonstrated the model of services quality gaps. This research tries to identify the most important dimension and perception of external customers towards the Indomaret Retail X Surakarta. The result shows that most servqual model factor, reliabilities are less satisfied than it should be","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122309057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sarwono Nursito, Arif Julianto Sri Nugroho, A. Haris
This study aims to determine the index of the Customer Satisfaction Survey (SKP) of public services provided by the Regional Water Company (PDAM) Tirta Merapi Klaten Regency in 2022. The method used in this study was a survey using a questionnaire to collect research data. The sample of this research is 400 customers. The sampling technique uses cluster and stratified sampling. Data analysis in this study uses the analysis of the Customer Satisfaction Survey Index (SKP). The analysis of the SKP index is carried out as a whole and per service element. The results obtained indicate that the index value of the Customer Satisfaction Survey (SKP) is 77.05. These results show that the service quality of PDAM Tirta Merapi Klaten Regency in 2022 is in category B, which means it has good service performance. In addition, the results of the SKP index analysis per service element, consisting of 9 service elements, show good service performance.
{"title":"Analisis Kepuasan Pelanggan Pdam Tirta Merapi Kabupaten Klaten Tahun 2022","authors":"Sarwono Nursito, Arif Julianto Sri Nugroho, A. Haris","doi":"10.54840/wijob.v1i2.61","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.61","url":null,"abstract":"This study aims to determine the index of the Customer Satisfaction Survey (SKP) of public services provided by the Regional Water Company (PDAM) Tirta Merapi Klaten Regency in 2022. The method used in this study was a survey using a questionnaire to collect research data. The sample of this research is 400 customers. The sampling technique uses cluster and stratified sampling. Data analysis in this study uses the analysis of the Customer Satisfaction Survey Index (SKP). The analysis of the SKP index is carried out as a whole and per service element. The results obtained indicate that the index value of the Customer Satisfaction Survey (SKP) is 77.05. These results show that the service quality of PDAM Tirta Merapi Klaten Regency in 2022 is in category B, which means it has good service performance. In addition, the results of the SKP index analysis per service element, consisting of 9 service elements, show good service performance.","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116468486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ratnanik, Zuyina Luklukaningsih, Sukasih Ratna W, Jarot Prasetyo, Abdul Hadi, Rismanto Gatot T, Paramita Lea c
Penelitian ini bertujuan menguji model apakah nilai nilai pengetahuan kesiapsiagaan towards dan perceived behavior control dalam teori Planned Behavior memiliki pengaruh positif terhadap sikap kebencanaan ibu ibu di lereng Semeru Jawa Timur. Desain penelitian dilakukan dengan menggunakan metode kuantitatif yang menjelaskan hubungan kausal antara satu variabel gayut dengan dua variabel bebas yang diuji. Uji hipotesis dirumuskan dalam model menggunakan uji multivariat. Populasi dalam riset seluruh ibu-ibu di lereng semeru. Teknik pengambilan sampel dilakukan secara purposive sampling sebanyak 100 responden ibu-ibu di lereng Semeru. Hasil akhir dari model diperoleh identifikasi terdapat pengaruh positif pengetahuan kebencanaan dan perceived behavior control terhadap sikap kebencanaan. Riset kedepan bisa diperluas uji pengaruh sikap terhadap perilaku serta dikembangkan disain riset melalui penelitian eksperimen Keywords: pengetahuan, perceived behavior control, sikap, kebencanaan
{"title":"UJI DETERMINAN SIKAP KESIAPSIAGAAN PEREMPUAN DI DESA KAWASAN SEMERU SUMBER WULUH LUMAJANG DALAM MENGHADAPI ERUPSI DAN BANJIR LAHAR DINGIN","authors":"Ratnanik, Zuyina Luklukaningsih, Sukasih Ratna W, Jarot Prasetyo, Abdul Hadi, Rismanto Gatot T, Paramita Lea c","doi":"10.54840/wijob.v1i2.43","DOIUrl":"https://doi.org/10.54840/wijob.v1i2.43","url":null,"abstract":"\u0000 \u0000 \u0000 \u0000Penelitian ini bertujuan menguji model apakah nilai nilai pengetahuan kesiapsiagaan towards dan perceived behavior control dalam teori Planned Behavior memiliki pengaruh positif terhadap sikap kebencanaan ibu ibu di lereng Semeru Jawa Timur. Desain penelitian dilakukan dengan menggunakan metode kuantitatif yang menjelaskan hubungan kausal antara satu variabel gayut dengan dua variabel bebas yang diuji. Uji hipotesis dirumuskan dalam model menggunakan uji multivariat. Populasi dalam riset seluruh ibu-ibu di lereng semeru. Teknik pengambilan sampel dilakukan secara purposive sampling sebanyak 100 responden ibu-ibu di lereng Semeru. \u0000Hasil akhir dari model diperoleh identifikasi terdapat pengaruh positif pengetahuan kebencanaan dan perceived behavior control terhadap sikap kebencanaan. Riset kedepan bisa diperluas uji pengaruh sikap terhadap perilaku serta dikembangkan disain riset melalui penelitian eksperimen \u0000 \u0000Keywords: pengetahuan, perceived behavior control, sikap, kebencanaan \u0000 \u0000 \u0000 \u0000","PeriodicalId":390499,"journal":{"name":"WIJoB - Widya Dharma Journal of Business","volume":"224 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132568298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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