Pub Date : 2022-01-01DOI: 10.1504/ijecrm.2022.10048742
R. S. Kumar, C. Ganeshkumar
{"title":"ENHANCEMENT OF TOUCHPOINT INTERACTIONS ON CUSTOMER EXPERIENCE MANAGEMENT IN BANKING SECTOR","authors":"R. S. Kumar, C. Ganeshkumar","doi":"10.1504/ijecrm.2022.10048742","DOIUrl":"https://doi.org/10.1504/ijecrm.2022.10048742","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijecrm.2022.10047826
Salman Nazari Shirkouhi, M. Taghizadeh, M. Hamedi, Ali Zamani Babgohari
{"title":"Towards the analysis of E-CRM practices using an integrated fuzzy approach","authors":"Salman Nazari Shirkouhi, M. Taghizadeh, M. Hamedi, Ali Zamani Babgohari","doi":"10.1504/ijecrm.2022.10047826","DOIUrl":"https://doi.org/10.1504/ijecrm.2022.10047826","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijecrm.2022.10048722
D. Walker, J. H. Claver, Hamidullah Hamidy
{"title":"Determinants of customer satisfaction in Kabul: evidence from the restaurant industry","authors":"D. Walker, J. H. Claver, Hamidullah Hamidy","doi":"10.1504/ijecrm.2022.10048722","DOIUrl":"https://doi.org/10.1504/ijecrm.2022.10048722","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijecrm.2022.10048136
Sher Zaman, Umar Farooq, Nida B. Syed, W. Ahmad, A. Waheed, M. Shahzad
{"title":"A Path to Empower Consumers Lookout: Analyzing the Role of Digital Strategies on Consumers Intention to Buy from the Perspective of TBP","authors":"Sher Zaman, Umar Farooq, Nida B. Syed, W. Ahmad, A. Waheed, M. Shahzad","doi":"10.1504/ijecrm.2022.10048136","DOIUrl":"https://doi.org/10.1504/ijecrm.2022.10048136","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1504/ijecrm.2022.10050100
Jyothi Chepur, R. Bellamkonda
{"title":"The Role of Customer Experience in the Formation of Customer Engagement in Retail Banking Industry: Mediation and Moderation Analysis","authors":"Jyothi Chepur, R. Bellamkonda","doi":"10.1504/ijecrm.2022.10050100","DOIUrl":"https://doi.org/10.1504/ijecrm.2022.10050100","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijecrm.2021.10044213
Kumpanat Siriyota, N. Nuryakin, Indah Fatmawati
{"title":"The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry","authors":"Kumpanat Siriyota, N. Nuryakin, Indah Fatmawati","doi":"10.1504/ijecrm.2021.10044213","DOIUrl":"https://doi.org/10.1504/ijecrm.2021.10044213","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748534","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijecrm.2021.10044216
S. Agrawal
{"title":"Transparency in SERVQUAL model to deal with information-enabled customers","authors":"S. Agrawal","doi":"10.1504/ijecrm.2021.10044216","DOIUrl":"https://doi.org/10.1504/ijecrm.2021.10044216","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijecrm.2021.10044217
Bilal Ali Yaseen Al nassar
{"title":"The impact of e-service quality and ease of use of e-customer relationship management: a study of mobile phone services in Jordan","authors":"Bilal Ali Yaseen Al nassar","doi":"10.1504/ijecrm.2021.10044217","DOIUrl":"https://doi.org/10.1504/ijecrm.2021.10044217","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijecrm.2021.10042269
V. V. Boas, B. Sousa
{"title":"The role of technical and relational factors in trust and predisposition for online commerce: digital markets and consumer perspective","authors":"V. V. Boas, B. Sousa","doi":"10.1504/ijecrm.2021.10042269","DOIUrl":"https://doi.org/10.1504/ijecrm.2021.10042269","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijecrm.2021.120345
Bilal Ali Yaseen Al Nassar
{"title":"The impact of e-service quality and ease of use of e-customer relationship management: a study of mobile phone services in Jordan","authors":"Bilal Ali Yaseen Al Nassar","doi":"10.1504/ijecrm.2021.120345","DOIUrl":"https://doi.org/10.1504/ijecrm.2021.120345","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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