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Macroergonomics in the Design of the Quality of Work Environment and of Human Life: Examples of Practical Applications 宏观工效学在工作环境和人类生活质量设计中的应用:实际应用实例
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100335
A. Jasiak
The purpose of this work is explaining what is the essence of macroergonomics, on basis of the analysis of the world achievements from the scope of disciplines: human factors ergonomics, project studies, science studies, organization theory, psychology and sociology. Moreover, what is the role of macroergonomics in the formation of not only the quality of the technical environment or the work environment, but also the quality of life of individuals, as well as entire populations. Macroergonomics is, according to the classification recognized in world, the third phase of the evolution of ergonomics, which is the most current and modern generation of ergonomics. In other words, macroergonomics is an organization – machine interface technology. Elements of macroergonomics (criteria and determined scientific areas, as well as tendencies that contribute the creation of the essence of macroergonomics) are presented from two sides: the conceptual and methodological side and the side of possibilities for practical implementations (the set of works realized by the author along with works made under her direction). The paper is composed from four integral threads. The first part presents views on the quality of life and the quality of the work environment. The second part is dedicated to the genesis of macroergonomics and to prospects of its development. The third part, in view to its limited volume, illustrates the general image of different possibilities to apply macroergonomics into practice in determined areas of technique and economy. The paper presents an example of a demand of enterprises for ergonomic knowledge in relation to the process of designing the company’s strategy and marketing plan, presented for the case of authorized passenger cars dealer companies. The work ends with a conclusion on the role of macroergonomics in the creation of the man’s quality of life and possibilities of the development of this discipline in the future.
本文从人因工效学、工程研究、科学研究、组织理论、心理学和社会学等学科的角度,在分析国内外研究成果的基础上,阐述了宏观工效学的本质。此外,宏观人体工程学不仅在技术环境或工作环境质量的形成方面,而且在个人以及整个人口的生活质量方面发挥了什么作用?根据国际公认的分类,宏观工效学是人类工效学发展的第三阶段,是最新、最现代的一代人类工效学。换句话说,宏观工效学是一种组织-机器接口技术。宏观人体工程学的要素(标准和确定的科学领域,以及有助于创造宏观人体工程学本质的趋势)从两个方面呈现:概念和方法方面以及实际实施的可能性方面(作者实现的一系列作品以及在她指导下完成的作品)。论文由四根完整的线组成。第一部分提出了对生活质量和工作环境质量的看法。第二部分是宏观人体工程学的起源及其发展前景。第三部分由于篇幅有限,说明了在确定的技术和经济领域将宏观人体工程学应用于实践的不同可能性的总体形象。本文以乘用车授权经销商为例,介绍了企业在制定企业战略和营销计划过程中对人体工程学知识的需求。文章最后总结了宏观人体工程学在创造人类生活质量方面的作用,以及这一学科未来发展的可能性。
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引用次数: 0
Possibilities and Challenges of Communication in Six Finnish Industrial and Planning Organizations 芬兰六个工业和规划组织中沟通的可能性和挑战
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100357
Henna Filppa
In this paper, I study work-related communication in six Finnish industrial and planning organizations. I analyzed the communication through a comparison of distant and face-to-face examples showing how distance negatively influences communication because the distant communicants don’t have same contextual information. Sharing of situational information can help mitigate the negative impact of distance. Face-to-face communication was seen as important in the case organizations, as it enables informal communication and builds trust and commitment. Nevertheless, face-to-face communication does not automatically produce documentation, and proper minute keeping and documentation were demonstrably important.
在本文中,我研究了芬兰六个工业和规划组织的工作沟通。我通过比较远距离和面对面的例子来分析交流,展示距离是如何对交流产生负面影响的,因为远距离的交流者没有相同的语境信息。分享情境信息有助于减轻距离带来的负面影响。在案例组织中,面对面的交流被认为是重要的,因为它可以进行非正式的交流,建立信任和承诺。然而,面对面的交流不会自动产生文件,适当的记录和文件显然是重要的。
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引用次数: 0
Heads in the Sand: The Failure to Engage With Our Ageing Society 把头埋在沙子里:未能参与我们的老龄化社会
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100370
A. Woodcock
The increasing number of older people requires serious attention from policy makers and service providers if a crisis in care is to be avoided. This paper presents a biographical study of 9 months in the life of an elderly couple, looking at the problems experienced by them and their family when dealing with different stages of health and social care provision. The study covered periods of general health, hospitalization, reablement and separation. Studying the events arising in each period has provided insights into the requirements of the frail elderly and the adequacy of current provision.
如果要避免护理危机,越来越多的老年人需要政策制定者和服务提供者的认真关注。本文对一对老年夫妇9个月的生活进行了传记性研究,考察了他们及其家庭在处理健康和社会护理的不同阶段所遇到的问题。这项研究涵盖了一般健康、住院、康复和分离期间。研究每一时期所发生的事件,有助了解体弱长者的需要及现时的供应是否充足。
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引用次数: 0
Can Design Teachers Evaluate Students’ Products from an End-User Point-of-View? 设计教师能否从终端用户的角度评估学生的产品?
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100311
Barbara N.E. Kok abc, Karin Slegers b, Peter Vink c
The purpose of design education is to teach future designers to create products that fulfil the needs, wishes and expectations of the targeted users. Therefore, it seems reasonable that teachers in design education should have knowledge on how users experience products and apply this in the evaluation of design assignments. The question is whether ‘teachers are able to estimate the user experience?’. To answer this question the correlation between the assessment of products done by users and by teachers is analysed, by assessing 76 products designed by students. The teachers assessment correlated strongly to the assessment done by a jury of end users, (ρ = 0.743, α < 0.000), if the products designed for general target groups (i.e. adults between 18 and 65 years of age without special disabilities or very specific problems and needs). However, no correlation was found between the assessment of teachers and a jury of end users of products designed for people with disabilities or very specific problems and needs (such as bed bound hospitalized children).
设计教育的目的是教会未来的设计师创造出满足目标用户需求、愿望和期望的产品。因此,设计教育中的教师应该了解用户如何体验产品,并将其应用于设计作业的评估中,这似乎是合理的。问题是“教师是否能够评估用户体验?”为了回答这个问题,通过评估学生设计的76种产品,分析了用户和教师对产品的评估之间的相关性。如果产品是为一般目标群体(即18至65岁的成年人,没有特殊残疾或非常特殊的问题和需求)设计的,那么教师的评估与最终用户评审团的评估密切相关(ρ = 0.743, α < 0.000)。然而,没有发现教师的评估与为残疾人或非常具体的问题和需求(如卧床的住院儿童)设计的产品的最终用户评审团之间的相关性。
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引用次数: 0
Analysis and Development of Occupational Competencies of 21st Century Managers of Municipal Sector 21世纪市政管理者职业能力的分析与发展
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100351
M. Spychała
In the article the implementation stages of 21st century manager’s competency profile in municipal sector were presented. The main managers’ occupational competencies were described: communication skills, organizational skills, ethics management skills, team management skills and creative thinking skills. In the practical part of this paper examination of managers’ professional competencies in selected enterprises of Wielkopolska municipal sector was performed. At the same time methods of occupational skills development were assessed. Current managers’ knowledge and skills level were taken into account during planning of their development.
本文介绍了21世纪市政部门管理者胜任特征的实施阶段。描述了管理者的主要职业能力:沟通能力、组织能力、道德管理能力、团队管理能力和创造性思维能力。在本文的实践部分,对市政部门选定企业的管理人员的专业能力进行了检查。同时对职业技能发展方法进行了评价。当前管理人员的知识和技能水平在规划他们的发展时被考虑在内。
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引用次数: 0
Descriptive Evidence of the Work-Family Compensation among Japanese Midwives: Using the Multiple Role Map Program 日本助产士工作-家庭补偿的描述性证据:使用多角色地图计划
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100353
Yasuyuki Yamada, Yukari Kinooka, T. Ebara, Motoki Mizuno
Working midwives actively perform various roles including midwife, manager, mother, marital partner and friend. From the “compensation” perspective, they try to cope with dissatisfaction caused in one role (e.g. midwife role) by obtaining satisfaction in other roles (e.g. mother role). Although the episodes about compensation were useful information for the practical career support, the previous studies didn’t show enough evidence. Hence, this study aimed to collect compensation episodes from Japanese working midwives and to show the descriptive evidence by using Multiple Role Map (MRM) program. The participants were female midwives working in a university hospital in Japan. We conducted the MRM program to all of the midwives working in the hospital and collected eighteen MRM sheets from them (recovery rate = 100%). According to the spreadsheet and descriptive episodes, major contents of compensable dissatisfactions were fatigue, frustration, pressure, distress and job stressors caused in the midwife and manager roles. Meanwhile, these dissatisfactions were compensated by satisfactions received in the friend, marital partner and mother roles and the private time. To obtain more practical findings for the career support, we will develop a statistical scoring method with the MRM data and conduct a validation study comparing the scores and external criterion for standardized health outcomes.
在职助产士积极扮演各种角色,包括助产士、经理、母亲、婚姻伴侣和朋友。从“补偿”的角度来看,他们试图通过在其他角色(如母亲角色)中获得满足感来应对在一个角色(如助产士角色)中产生的不满。虽然关于薪酬的章节对实际的职业支持提供了有用的信息,但以往的研究并没有提供足够的证据。因此,本研究旨在收集日本在职助产士的薪酬事件,并利用多角色地图(MRM)程序显示描述性证据。参与者是在日本一所大学医院工作的女助产士。我们对所有在医院工作的助产士进行了MRM项目,从他们那里收集了18张MRM表(回收率为100%)。根据表格和描述情节,可补偿不满的主要内容是助产士和经理角色引起的疲劳、挫折、压力、苦恼和工作压力。同时,这些不满意被朋友、婚姻伴侣、母亲角色和私人时间的满意度所补偿。为了获得更多实用的职业支持研究结果,我们将利用MRM数据开发一种统计评分方法,并对标准化健康结果的评分与外部标准进行验证研究。
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引用次数: 0
An Analysis of Drug Administration Taskson Safety Management in Medical Centers 医疗中心药品监督管理工作安全管理分析
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100323
N. Yamao, Y. Okada
The safety management in various hospitals recently has begun in order to reduce the incidents and prevent human errors. Among incidents that occurred in hospital, many are related to drug administration error. Drug administration error is a type of human error that occurs somewhere in the process spanning from medicine prescription by the doctor through administration by the nurse. We examined whether there is any problem with the incident report on the drug administration error in the hospital. Then, we found that it is difficult for safety manager with little experience, to find the problems in drug administration task. Also we found that they didn’t know how they would discuss countermeasures. Therefore we studied to help safety manager find and take measure in work including dangerous factors at drug administration tasks by evaluating the risk of the work. The method is evaluating the risk of the work in the drug administration tasks by using Factors List, Risk Score and Influence of the Factors. By using this method, it helps safety managers in the hospitals understand problems of the work in the drug administration tasks and activate the recurrence prevention activities of medical accident.
为了减少事故发生,防止人为失误,近年来各医院已经开始了安全管理工作。在医院发生的事故中,许多都与药物管理错误有关。药物管理错误是一种人为错误,发生在从医生开处方到护士给药的过程中。我们审查了医院的用药失误事件报告是否有问题。然后,我们发现经验不足的安全管理人员很难发现药品管理工作中的问题。我们还发现,他们不知道如何讨论对策。因此,通过对药品监督管理工作的风险评价,帮助安全管理人员发现工作中包括危险因素并采取措施。该方法采用因素表法、风险评分法和影响因素法对药品管理任务中工作的风险进行评价。运用该方法,有助于医院安全管理人员了解药品管理工作中存在的问题,激活医疗事故的预防再发生活动。
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引用次数: 0
A Study of the Organizational Support for Building Resilience of the Fitness Club Employees 健身俱乐部员工心理弹性构建的组织支持研究
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100354
Naoto Shojia, Yasuyuki Hochib, Hirotsugu Fujiia, Hiromitsu Moriguchia
The purpose of this study was to clarify the process of building resilience, to obtain the viewpoint of organizational support for building resilience in fitness club. We stand on asserting that was required to build resilience for making best use of human resources from perspective of career management. Interview survey was carried out targeting 32 employees who belong to five major the fitness clubs, 28 (15males, 13females) valid samples were used for this study. KJ-method was adopted throughout analysis to lead the process and the support for building resilience. As a result, the process for building resilience was led. It was found that adversity played an important role in the process, the difference in recognition toward adversities separate the process for building resilience. Additionally, a wide various supports were provided in the process. Especially, following three were shown as significant matters to support building resilience on the process. 1) It was that to construct mistake systems for promoting to challenge adversity positively, 2) It was that to promote creating inter personal relationship of employees and key persons, 3) It was that to structure a frame for collecting and managing feedbacks from the clients.
本研究的目的在于厘清健身俱乐部弹性建构的过程,以获得组织支持对健身俱乐部弹性建构的观点。我们坚持认为,从职业管理的角度来看,建立弹性以充分利用人力资源是必要的。访谈调查的对象是来自五大健身俱乐部的32名员工,共使用28个有效样本(男15个,女13个)进行研究。在整个分析过程中采用kj方法来引导过程并支持建立弹性。因此,建立复原力的过程得到了领导。研究发现,逆境对心理韧性的形成起着重要的作用,逆境认知的差异决定了心理韧性的形成。此外,在这个过程中还提供了各种各样的支持。特别是,以下三点被认为是支持在过程中建立弹性的重要事项。1)构建促进积极挑战逆境的错误系统;2)促进建立员工与关键人物的人际关系;3)构建收集和管理客户反馈的框架。
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引用次数: 0
Risk Assessment of Forging Workers in Unorganized Sector of Uttrakhand, India 印度北阿坎德邦无组织部门锻造工人的风险评估
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100347
Kavita Narwal, Promila Sharma, Pratibha Joshi
A blacksmith is a person who forges, or shapes, metal by first heating it until it is red-hot, then uses tools like chisels and hammers to force the metal into the shape he desires. Blacksmiths usually work standing up and have to bend over to work on pieces of metal. The work can involve heavy lifting, use of power tools such as power hammers, drills, air chisels and hydraulic presses. However, use of such power tools and poor body posture lead to MSDs. Musculoskeletal disorders (MSDs) are common health problem throughout the world and a major cause of disability in the workplace. MSDs are found due to Inappropriate and poor working postures, lack of task variation, poor ergonomic design of work places, and poor design of plant layout, long working hours, low salaries and awkward schedules are all areas where relatively simple intervention can significantly reduce the rate of exposure to MSDs. They also deal with extremely hot objects and face a constant worry about fire and heat. The blacksmiths perform repetitive hammering jobs that give shape to the instruments. This type of job not only requires skill but is also time consuming. Hammering jobs are responsible for most of the incidents. In Iron & Steel and other manufacturing industries, foundries and forges produce a lots of pollutants in the environment – both working and ambient environment. In these processes, metals are extracted and produced from ores by various metallurgical processes and processes for moulding, melting and castings etc. are accompanied by evolution of heat, noise, dust fines, fly-ash, oxides of Nitrogen, Sulphur and metals. Particulate matters are generated in large quantities when preparing mould core sands and moulds melting metals, pouring metal, knocking out poured moulds and loading and unloading raw materials. Here metals are given a specific shape by metal castings for various engineering purposes. Gaseous matters like gases, vapours, fumes and smoke are produced during melting and pouring operations. The major pollutants are emitted from various work areas in Foundry i.e. Pattern shop, Sand preparation, moulding and core making, mould drying and ladle heating, cupola, electric arc furnace, pouring and mould cooling, knockout, fettling, heat treatment etc. In addition, various air pollutants and noise pollutants (Davis, 2002) are produced from forge shops and other manufacturing industrial units. So keeping all these factors in mind, a study was conducted to assess the risks involved among forging workers of Uttrakhand state of India. For this purpose 120 workers were taken through snowball technique. The data revealed that the most common problem faced by the workers was improper working posture and inappropriate working environment. Due to poorly designed work place, working environment, and working tools, workers physiological and psychological cost of work was high they reported to have health problems like back ache, shoulder ache and difficulty in movemen
铁匠是指先将金属加热至红热,然后使用凿子和锤子等工具将金属压成他想要的形状来锻造或塑造金属的人。铁匠通常站着工作,必须弯腰加工金属件。这项工作可能涉及重型起重,使用电动工具,如电动锤,钻头,气凿和液压机。然而,使用这些电动工具和不良的身体姿势会导致MSDs。肌肉骨骼疾病是世界各地常见的健康问题,也是工作场所致残的主要原因。由于工作姿势不当和不良,缺乏任务变化,工作场所的人体工程学设计不佳,工厂布局设计不佳,工作时间长,工资低,时间表尴尬,这些都是相对简单的干预可以显着降低MSDs暴露率的领域。他们还会处理极热的物体,并经常担心火和热。铁匠们反复捶打,使乐器成形。这种工作不仅需要技能,而且很耗时。锤击工作是造成大多数事故的原因。在钢铁和其他制造业中,铸造厂和锻件在工作和环境环境中产生大量污染物。在这些过程中,金属是通过各种冶金工艺从矿石中提取和生产的,而模塑、熔化和铸造等过程伴随着热、噪音、粉尘、粉煤灰、氮、硫和金属的氧化物的演变。在准备模芯砂和模具熔化金属、浇注金属、敲出浇注模具、装卸原材料等过程中,会产生大量的颗粒物。在这里,为了各种工程目的,金属铸件赋予金属特定的形状。熔化和浇注过程中会产生气体、蒸气、烟雾和烟雾等气态物质。主要的污染物来自铸造车间的各个工作区域,即模型车间,砂准备,成型和芯制造,模具干燥和钢包加热,冲天炉,电弧炉,浇注和模具冷却,击倒,凝固,热处理等。此外,各种空气污染物和噪音污染物(戴维斯,2002)是从锻造车间和其他制造工业单位产生的。因此,考虑到所有这些因素,进行了一项研究,以评估印度北阿坎德邦锻造工人的风险。为此,120名工人接受了滚雪球技术的训练。数据显示,工人面临的最常见问题是不适当的工作姿势和不适当的工作环境。由于工作场所、工作环境和工作工具的设计不佳,工人的生理和心理成本很高,他们报告说,在操作时,他们出现了背痛、肩部疼痛和手部活动困难等健康问题。研究人员还观察到,工人们会烦躁不安。
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引用次数: 0
Ergonomic Problems in Japan’s Medical Air Transportation Services 日本医疗航空运输服务的人体工程学问题
Pub Date : 1900-01-01 DOI: 10.54941/ahfe100349
K. Shinohara
Special considerations must be given in medical air transportation to medical professionals, medical equipment, and flight crews due to the conditions of the critically ill patients transported, the intra-aircraft environment, and the need to make emergency flights. However, few studies have investigated the ergonomic problems faced by the medical air transportation services provided in Japan. Therefore, here we investigated ergonomic problems, including those related to medical device use, faced by medical personnel and the aviation community in Japan. Results indicated that basic education and training on aerospace physiology, intra-aircraft use of medical equipment, flight operation systems, and crew resource management are currently insufficient in standard medical education. In fact, most medical devices used during flights are conventional devices with no ergonomic considerations made for vibration or low cabin pressure. In particular, problems relating to human-machine interfaces, power supplies, electromagnetic compatibility, and the ergonomic and technical compatibilities of electronic medical equipment used during the flights must be improved. Improvements are also needed in relation to safety during emergency flights such as those made at night or in bad weather, crew training, and air traffic control systems during large-scale disasters. Interdisciplinary collaboration is required to further investigate and resolve these problems.
由于所运送的危重病人的情况、飞机内环境和紧急飞行的需要,医疗空运必须特别考虑到医疗专业人员、医疗设备和飞行机组人员。然而,很少有研究调查日本医疗航空运输服务面临的人体工程学问题。因此,我们在这里调查了日本医务人员和航空界面临的人体工程学问题,包括与医疗器械使用有关的问题。结果表明,目前我国标准医学教育在航空生理学、机内医疗设备使用、飞行操作系统、机组人员资源管理等方面的基础教育培训不足。事实上,飞行中使用的大多数医疗设备都是传统设备,没有考虑到振动或低客舱压力的人体工程学因素。特别是与人机界面、电源、电磁兼容性以及飞行期间使用的电子医疗设备的人体工程学和技术兼容性有关的问题必须得到改善。夜间或恶劣天气等紧急飞行的安全、机组人员的训练、大规模灾害时的空中交通管制系统等也需要改善。需要跨学科的合作来进一步研究和解决这些问题。
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引用次数: 0
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Advances in Social and Organizational Factors
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