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Exploring non-profit organisations’ communication channels and message content 探索非营利组织的传播渠道和信息内容
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-12-11 DOI: 10.38140/com.v28i.7582
H. B. Dondolo, Sabryna Joanne Tsinga Mambadja, D. P. Conradie
Currently, organisations have to decide which communication channel to use due to changes in the media landscape. Communication occurs through various channels, such as television, radio, print, email, phone, social media, and messaging apps. Each channel has its own set of rules, conventions, and nuances, which influence how messages are interpreted and received. This study investigated ways in which non-profit organisations in South Africa communicate their corporate social responsibility efforts. A survey questionnaire was distributed to 245 employees of nonprofit organisations in Gauteng province, South Africa, and data were analysed using SPSS software. The findings identified meetings as one of the most frequently employed approaches for internal communication. Further, this study found that NPOs preferred older or established means of communication over newer media. More specifically, non-electronic media such as meetings and word-of-mouth were used more than electronic media such as emails or SMS messaging, whereas social media was used less frequently than electronic media. This study adds to the existing literature on corporate social responsibility communication by highlighting the types of messages and diverse communication channels used by South African nonprofit organisations. It provides information that can be utilised to comprehend the different communication channels used by non-profit organisations.
目前,由于媒体环境的变化,企业必须决定使用哪种传播渠道。传播渠道多种多样,如电视、广播、印刷品、电子邮件、电话、社交媒体和信息应用程序。每种渠道都有自己的一套规则、惯例和细微差别,影响着信息的解读和接收方式。本研究调查了南非非营利组织传播其企业社会责任努力的方式。研究人员向南非豪登省非营利组织的 245 名员工发放了调查问卷,并使用 SPSS 软件对数据进行了分析。调查结果显示,会议是最常用的内部沟通方式之一。此外,这项研究还发现,与新媒体相比,非营利组织更喜欢旧的或既定的沟通方式。更具体地说,会议和口碑等非电子媒体的使用率高于电子邮件或短信等电子媒体,而社交媒体的使用率则低于电子媒体。本研究强调了南非非营利组织所使用的信息类型和各种传播渠道,为现有的企业社会责任传播文献增添了新的内容。它提供的信息可用于理解非营利组织使用的不同传播渠道。
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引用次数: 0
Responses to Mixed Fear and Pro-social Emotional Appeal Covid-19 Health Communication Strategies in South Africa: A Reflection 南非对混合恐惧和亲社会情感诉求 Covid-19 健康传播策略的反应:反思
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7054
Elizabeth Lubinga, Karabo Sitto-Kaunda
Since the advent and global spread of the COVID-19 pandemic in 2020, several governments used emotional appeals as mechanisms to influence public behavioural change in a bid to combat spread of the then novel Coronavirus. Research shows that the uptake of health messaging is often, partly influenced by audience responses to emotional appeal techniques employed in such messages. This study intended to assess responses by South African audiences to COVID-19 emotional appeal messages from March 2020. The Extended Parallel Process Model (EPPM) is applied. A quantitative study analysed responses of over 1000 participants. Results indicate that government officials used a tailored and phased communication strategy mirroring fear and pro-social appeal messages to the intensity of COVID-19 waves. Results indicate that the most recurring emotional responses by participants were concern, worry and sadness. The least experienced emotions were gloom and surprise. Participants held mixed perceptions towards messages about their experiences regarding government COVID-19 message clarity. Majority of the participants, 72-76% expressed intentions to continue engaging in positive behavioural measures in response to government containment strategies. The recurring multiple waves of COVID-19 infections globally, necessitated tailored and mixed multi-phased messaging by the South African government provoking mirrored responses. This study could provide insight into effective, audience-responsive messaging for longstanding health crises by health promotion organisations including governments.
自 2020 年 COVID-19 大流行病出现并在全球蔓延以来,一些国家的政府将情感诉求作为影响公众行为改变的机制,以抗击当时新型冠状病毒的传播。研究表明,受众对健康信息中使用的情感诉求技巧的反应往往会在一定程度上影响健康信息的接受度。本研究旨在评估自 2020 年 3 月起南非受众对 COVID-19 情感诉求信息的反应。研究采用了扩展平行过程模型(EPPM)。一项定量研究分析了 1000 多名参与者的回应。结果表明,政府官员根据 COVID-19 浪潮的强度,采用了有针对性的分阶段传播策略,反映了恐惧和亲社会呼吁信息。结果表明,参与者最经常出现的情绪反应是担心、忧虑和悲伤。最少出现的情绪反应是忧郁和惊讶。对于政府 COVID-19 信息的清晰度,参与者对有关其经历的信息持有不同的看法。大多数参与者(72-76%)表示有意继续采取积极的行为措施来应对政府的遏制策略。由于 COVID-19 在全球范围内反复出现多波感染,因此南非政府有必要提供量身定制的多阶段混合信息,以激起类似的反应。这项研究可为包括政府在内的健康促进组织针对长期存在的健康危机发出有效、受众反应灵敏的信息提供启示。
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引用次数: 0
What Gets into the Media 媒体报道的内容
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7592
Tuong-Minh Ly-Le
This study investigated the coverage of COVID-19 in Vietnam to understand what types of information can be published, how accurate it is, and if media bias exists. The results show that media biases are more clearly presented during the gathering and editing stages of news production. Although COVID-19 received a heightened frequency of reporting, news articles about this topic had limited use of sources, provide mostly general information and statistics, and lack of scientific quality. These results are intended to provide public health authorities and news audience with an understanding of how a health event is presented in the media.
本研究调查了越南对 COVID-19 的报道,以了解可以发布哪些类型的信息、信息的准确性如何以及是否存在媒体偏见。结果显示,媒体偏见在新闻制作的收集和编辑阶段表现得更为明显。虽然 COVID-19 的报道频率有所提高,但有关该主题的新闻文章对信息来源的使用有限,提供的大多是一般性信息和统计数据,缺乏科学性。这些结果旨在让公共卫生机构和新闻受众了解媒体是如何报道健康事件的。
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引用次数: 0
The Impact of a one-day adventure-based experiential lernaing programme on the communication competence of adult learners at a business school 为期一天的探险体验课程对商学院成人学员沟通能力的影响
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7622
D. Mulder, Hernanus Johan Bloemhoff
In today’s dynamic business environment, every avenue that can contribute to fostering business performance has to be embraced. Interest in the contribution of communication to organisational effectiveness and performance has increased considerably in the last few decades. Despite positive claims made by advocates of adventure-based experiential learning programmes (AEL), the expansion of AEL into business schools and the corporate world necessitates ongoing empirical investigations. The aim of the study was to determine the developmental impact of a one-day programme on the communication competence of adult learners at a business school. The Communicative Adaptability Scale was administered as pre- and post-test measurement to adult learners with a permanent work appointment who enrolled for a qualification in management leadership in a business school at a university in South Africa. The overall post-test scores of the experimental group (n=140) were significantly higher (p=0.0001) than the post-test scores of the control group (n=126). The post-test scores of five dimensions differed significantly (p<0.05) from the post-test scores of the control group. The findings indicate the potential efficacy of an AEL course for the development of communication competence in adult learners. Ongoing research directed at principles underlying the application of particular methodologies and other programmatic factors to maximise efficacy in reaching the desired outcomes of the interventions, are required.
在当今充满活力的商业环境中,必须利用一切有助于提高业务绩效的途径。在过去的几十年里,人们对传播促进组织效率和绩效的兴趣大大增加。尽管探险体验式学习计划(AEL)的倡导者提出了积极的主张,但随着探险体验式学习计划在商学院和企业界的推广,有必要进行持续的实证调查。本研究旨在确定为期一天的课程对商学院成人学员沟通能力的发展影响。在南非一所大学的商学院,对报名参加管理领导资格课程的有长期工作任命的成人学员进行了沟通适应性量表的前后测评。实验组(n=140)的后测总分(p=0.0001)明显高于对照组(n=126)。五个维度的后测得分与对照组的后测得分有明显差异(P<0.05)。研究结果表明,成人英语课程对培养成人学习者的沟通能力具有潜在的功效。需要对应用特定方法的基本原则和其他计划因素进行持续研究,以最大限度地提高干预效果,实现预期成果。
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引用次数: 0
The Role of Digital Transformation in Enhancing Communication: A Case Study of OR Tambo District Municipality in South Africa 数字化转型在加强沟通中的作用:南非奥勒坦博地区市政府案例研究
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7614
Nelson Nciweni, Trust Matsilele, Rifqah Abrahams
This investigation delves into the digital communication strategies of the OR Tambo District Municipality in South Africa, a region characterised by its rural nature and high poverty levels. The research endeavours to comprehend the character of the municipality's digital communication strategies, evaluate their efficacy, and propose evidence-based recommendations for enhancement. The study is predicated on the necessity for local governments to align their communication strategies with technological advancements, whilst taking into account the socio-economic realities of their constituents. The research employs a comprehensive examination of the current digital communication tools, platforms, and techniques utilised by the municipality, and assesses their effectiveness based on their reach, accessibility, and impact. The study identifies areas of strength and weakness in the current communication strategies and proposes recommendations for enhancing digital communication within the municipality. The findings underscore the importance of inclusive and effective digital communication strategies in local governments, particularly in rural areas. The research contributes to the burgeoning body of literature on digital communication in local governments and provides a roadmap for other rural municipalities seeking to leverage digital technologies to improve their communication strategies. The study concludes that the OR Tambo District Municipality, akin to other rural municipalities, can enhance communication, improve service delivery, and foster greater engagement with residents by effectively leveraging digital technologies.
本研究深入探讨了南非奥勒坦博地区市政府的数字传播战略,该地区的特点是农村和高度贫困。研究旨在了解该市数字传播战略的特点,评估其有效性,并提出基于证据的改进建议。这项研究的前提是,地方政府必须根据技术进步调整其传播战略,同时考虑到其选民的社会经济现实。研究对市政府目前使用的数字通信工具、平台和技术进行了全面检查,并根据其覆盖范围、可访问性和影响力对其有效性进行了评估。研究确定了当前传播战略的优势和劣势领域,并提出了加强市政当局数字传播的建议。研究结果强调了地方政府,尤其是农村地区地方政府实施包容、有效的数字传播战略的重要性。这项研究为有关地方政府数字通信的大量文献做出了贡献,并为其他寻求利用数字技术改进通信战略的农村市政当局提供了路线图。研究得出的结论是,与其他农村市政当局一样,奥勒坦博地区市政当局可以通过有效利用数字技术来加强沟通、改善服务提供并促进居民的更多参与。
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引用次数: 0
THE ROLE OF STRATEGIC MULTI-STAKEHOLDER PARTNERSHIPS IN REDUCING FOOD LOSS AND WASTE IN SOUTH AFRICA 多方利益相关者战略伙伴关系在减少南非粮食损失和浪费方面的作用
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.6981
Olebogeng Selebi, Criska Slabbert, Elizma Van Niekerk
Food loss and waste is a wicked problem (a problem with no single solution). This problem is addressed by SDG 12. Solving this wicked problem in South Africa requires the collaboration of a variety of stakeholders, all with their own organisational interests. Therefore, multi-stakeholder partnerships (MSP) are imperative to the achievement of Sustainable Development Goal (SDG) 12.3, which focuses on the reduction of food waste. This qualitative case study unpacks the necessity for the use of multi-stakeholder partnerships (SDG 17) in achieving SDG 12.3. The South African Food Loss and Waste Voluntary Agreement (SAFLWVA) is the multi-stakeholder partnership being studied in this article. Multi-stakeholder partnerships cannot be effective without strategic communication. Therefore, the barriers and enablers of strategic communication, within a multi-stakeholder partnership of this nature, are explored. The was conducted in South Africa, with stakeholders involved with the SAFLWVA. Semi-structured interviews were conducted with 15 participants. The findings indicate that strategic communication is one of the pillars of a successful multi-stakeholder partnership. Additionally, the following enablers for successful communication in MSPs were identified: trust, information sharing, education about benefits, receiving value, and gaining ownership. The study contributes to our understanding of communication barriers and enablers within multi-stakeholder partnerships.
粮食损失和浪费是一个棘手的问题(一个没有单一解决方案的问题)。可持续发展目标 12 解决了这一问题。在南非,要解决这个棘手的问题,需要各利益相关方的合作,而所有利益相关方都有自己的组织利益。因此,要实现以减少食物浪费为重点的可持续发展目标(SDG)12.3,多方利益相关者伙伴关系(MSP)势在必行。本定性案例研究揭示了在实现可持续发展目标 12.3 过程中利用多方利益相关者伙伴关系(SDG 17)的必要性。南非食物损耗与浪费自愿协议》(SAFLWVA)就是本文研究的多方利益相关者伙伴关系。没有战略沟通,多方利益相关者伙伴关系就不可能有效。因此,本文探讨了这种性质的多方利益相关者伙伴关系中战略沟通的障碍和促进因素。该研究在南非进行,研究对象是参与 SAFLWVA 的利益相关者。对 15 名参与者进行了半结构式访谈。研究结果表明,战略沟通是多方利益相关者伙伴关系取得成功的支柱之一。此外,研究还确定了在多方利益相关者伙伴关系中成功沟通的以下促进因素:信任、信息共享、利益教育、获得价值以及获得所有权。这项研究有助于我们了解多利益攸关方伙伴关系中的沟通障碍和促进因素。
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引用次数: 0
Safety of Journalists from a Gendered Perspective: Evidence from Female Journalists in Ghana’s Rural and Peri-Urban Media 从性别角度看记者的安全:加纳农村和城市周边媒体女记者的证据
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7599
T. D. Adjin-Tettey, M. A. K. Asuman, Mary Selikem Ayim- Segbefia
This study sought to explore the safety risks female journalists working in Ghana`s rural and peri-urban media encounter while doing their work, how safe they feel and how they are coping with safety breaches. Thirteen semi-structured interviews with female journalists employed by Ghanaian broadcast media outlets in rural and peri urban areas were undertaken. Guided by Braun and Clark’s (2006) six steps for qualitative data analysis, interview transcripts were thematically analysed. It was found that physical and emotional security threats; poor working conditions were the main threats to female journalists working in Ghana’s rural and peri urban media. While there are generally bad working conditions, some participants believe that men receive more benefits and opportunities for professional growth than women. Compared to their male peers, females are occasionally ridiculed and refused training and professional opportunities. When there are safety violations, employers generally offer little assistance. Female journalists cope with violations and insecurities by self-censoring, avoiding working during specific hours of the day, and steering clear of reporting conflicts, politics, and elections as a safety measure. The study recommends that to avoid maladaptive actions by journalists, media organisations address the safety needs of their female journalists. Journalists themselves should look out for personal security initiatives to enhance their skills.
本研究旨在探讨在加纳农村和城郊媒体工作的女记者在工作中遇到的安全风险、她们的安全感 以及她们如何应对安全风险。本研究对加纳农村和城市周边地区广播媒体所雇用的女记者进行了 13 次半结构式访谈。在 Braun 和 Clark(2006 年)的定性数据分析六步骤指导下,对访谈记录进行了主题分析。结果发现,人身和情感安全威胁以及恶劣的工作条件是在加纳农村和城市周边地区媒体 工作的女记者面临的主要威胁。虽然工作条件普遍较差,但一些参与者认为男性比女性获得更多的福利和职业发展机会。与男性同行相比,女性偶尔会受到嘲笑,并被拒绝接受培训和职业机会。当出现违反安全规定的情况时,雇主一般不会提供什么帮助。女记者通过自我审查、避免在一天中的特定时段工作、避开冲突、政治和选举报道等安全措施来应对违规行为和不安全感。研究建议,为避免记者采取适应不良的行动,媒体机构应满足女记者的安全需求。记者自身也应关注个人安全措施,以提高自身技能。
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引用次数: 0
South African Silences, Japanese Erasures: Blackman Ngoro and the Persistence of Apartheid 南非的沉默,日本的抹杀:布莱克曼-恩戈罗与种族隔离的持续存在
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7678
N. Mboti
This article is a “forensic inductive” reflection on the silences and erasures, in South Africa and Japan, that mark the last years of Zimbabwean journalist, Roderick Blackman Ngoro. Ngoro was ostracised in South Africa after he penned a controversial blog article about “Coloureds”. After the affair, Ngoro relocated to Japan, continuing his journalistic research on racism. He returned quietly to South Africa a few years later to pursue doctoral studies at Wits University. In late January 2010, Ngoro was found dead in his room at the university. Police did not suspect any foul play. I deploy a purposive set of snapshots as part of a reflection on how Ngoro’s last few years in South Africa and Japan illustrate the persistence of apartheid. I consider the problem of undetectable crimes scenes by means of specific inductive forensics of snapshots that allow a demonstration of how, at the crime scenes of apartheid, no foul play is detectable. Forensic induction is a methodology drawn from my emerging work in Apartheid Studies, seeking to explain how the worlds of the oppressed are crime scenes in which people live with harm and live in harm’s way. I conclude that the complex ironies that attended Ngoro’s last few years cannot make sense if not looked at through the lens of apartheid as a paradigm and theoretical framework (by which to detect persistent crime scenes). Such a paradigm has utility in detecting the persistence of harm from South Africa to Japan.
本文是对津巴布韦记者罗德里克-布莱克曼-恩戈罗(Roderick Blackman Ngoro)最后几年在南非和日本的沉默和抹杀的 "法医归纳式 "反思。恩戈罗在南非撰写了一篇关于 "有色人种 "的有争议的博客文章后遭到排斥。事件发生后,恩戈罗移居日本,继续他对种族主义的新闻研究。几年后,他悄然返回南非,在威茨大学攻读博士学位。2010 年 1 月底,恩戈罗被发现死在大学的房间里。警方没有怀疑他有任何犯罪行为。我有目的地拍摄了一组快照,作为反思恩戈罗在南非和日本的最后几年如何说明种族隔离持续存在的一部分。我通过对快照进行具体的归纳取证来考虑无法发现犯罪现场的问题,从而展示在种族隔离的犯罪现场如何无法发现任何犯规行为。法证归纳法是从我在种族隔离研究领域的新兴工作中汲取的一种方法,旨在解释被压迫者的世界是如何成为犯罪现场的,在犯罪现场,人们既生活在伤害之中,又生活在伤害之中。我的结论是,如果不把种族隔离作为一种范式和理论框架(以此来发现持续存在的犯罪现场),那么恩戈罗最后几年所经历的复杂的讽刺就没有意义。这种范式对于检测从南非到日本持续存在的伤害是有用的。
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引用次数: 0
This is Undignified! Comparing the Representation of Human Dignity on Cheaters and Uyajola 9/9 这是没有尊严的!比较《作弊者》和《乌雅若拉》中对人的尊严的表现 9/9
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7828
Motsamai Molefe, M. Ngcongo
Calls have resonated within media scholarship and practice for more ethical oversight in the production and distribution of media content by producers through ethical frameworks. This article intervenes in the literature on the global debate around media ethics frameworks by focusing on the underexploredvalue of human dignity in the context of television reality shows. The article makes two interventions in relation to the value of dignity, one theoretical and another applied. The theoretical intervention, contrary to the tendency to rely on Western cultures and theories to conceptualise human dignity, draws from a Global South perspective, specifically from the African ethical idea of Ubuntu that proffers a relational (as opposed to an individualist) conception of human dignity. The applied ethics intervention responds to the scant literature focusing on the representation of human dignity in media ethics. The article uses Ubuntu’s theory of human dignity to compare the representation of participants on similar factual television shows from the United States of America (USA) and South Africa depicting relational infidelity. Multimodal critical discourse analysis from three episodes of Cheaters and three episodes of South Africa’s Uyajola 9/9 (n=6) reveal that human dignity in the representation of the participants in these two shows is often neglected in the media production process, leaving many questions about the global and local media ethics of these two reality shows.
在媒体学术界和实践中,人们呼吁制作者通过伦理框架对媒体内容的制作和传播进行更多的伦理监督。本文通过关注电视真人秀节目中人类尊严这一未得到充分探讨的价值,对有关媒体伦理框架的全球辩论的文献进行了干预。文章对尊严的价值进行了两种干预,一种是理论干预,另一种是应用干预。理论干预与依赖西方文化和理论对人的尊严进行概念化的倾向相反,它从全球南部的视角,特别是从非洲的乌班图伦理思想中汲取营养,提出了人的尊严的关系(而非个人主义)概念。应用伦理学的介入是对关注媒体伦理学中人的尊严表述的稀缺文献的回应。文章利用乌班图的人类尊严理论,比较了美利坚合众国(USA)和南非类似的描述关系不忠的实况电视节目中参与者的表现。对三集《出轨者》和三集南非的《Uyajola 9/9》(n=6)进行的多模态批判性话语分析显示,这两档节目中参与者的人格尊严在媒体制作过程中往往被忽视,这给这两档真人秀节目的全球和地方媒体伦理留下了许多问题。
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引用次数: 0
The moderating effect of the use of virtual reality technologies in the branding of the cultural tourism sector: an analysis from the brand heritage 虚拟现实技术的使用对文化旅游部门品牌建设的调节作用:从品牌遗产角度的分析
IF 0.2 Q3 Arts and Humanities Pub Date : 2023-09-30 DOI: 10.38140/com.v28i.7272
Diana Escandón-Barbosa, Jairo Salas-Paramo, Victor Castrillon Paque
One of the main concerns of many countries is the maintenance of their cultural expressions over time. Since these expressions allow for defining the most deeply rooted characteristics of the identity of both nations and people in this way, the purpose of this research is to analyze the moderating effect of the use of virtual reality technologies in the relationship between the different categories of cultural branding and the brand heritage in the cultural tourism sector of a country. To achieve this purpose, using the technique of structural equations allows for finding both direct and indirect relationships between the factors that affect the brand heritage of a country. The sample considered the perceptions of 460 individuals who frequently attend cultural events and who have used event advertising with virtual reality. Within the different results, it was found that there is a direct and positive moderation effect in the relationships between the different cultural branding categories and the brand heritage. On the other hand, while the social and personal brand identities have a positive effect on the brand heritage, the branding equity and brand awe not significant in traditional channels, unlike the virtual reality.
许多国家关注的主要问题之一是如何长期保持其文化表现形式。由于这些表现形式能够以这种方式确定国家和民族最根深蒂固的身份特征,本研究的目的是分析虚拟现实技术的使用对不同类别的文化品牌与一个国家文化旅游部门的品牌遗产之间关系的调节作用。为实现这一目的,使用结构方程技术可以找到影响一国品牌遗产的因素之间的直接和间接关系。样本考虑了 460 名经常参加文化活动并使用过虚拟现实活动广告的人的看法。在不同的结果中发现,不同文化品牌类别与品牌遗产之间存在直接和积极的调节效应。另一方面,虽然社会和个人品牌身份对品牌传承有积极影响,但在传统渠道中,品牌资产和品牌威慑力并不显著,这一点与虚拟现实不同。
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引用次数: 0
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