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Generation Z Teachers’ Reflective Thinking Skills Z 世代教师的反思能力
Pub Date : 2024-04-01 DOI: 10.26466/opusjsr.1447032
Meral Halisdemir
Thousands of teachers join the profession every year and meet a generation that challenges the system. This study aims to examine teachers’ reflective thinking skills in the face of Generation Z. A phenomenology design was used in the study, which was designed was used in the study designed according to the qualitative model. Semi-structured interview questions were asked to the study group of 22 teachers working in Istanbul. The thematic structure determination form developed within the scope of the research was used as a data collection tool, and the data obtained were subjected to content analysis in the MAXQDA 2022 program. The findings revealed that Generation Z forces teachers to exhibit reflective thinking skills in the classroom and in the teaching-learning process. It is possible to say that the new generation is a driving force for teachers to develop this skill. This situation is thought to be due to “the characteristics of the generation individuals” and “the theoretical education received at the university is weak on teachers’ reflective thinking skills in practice”. The study’s results support the view that today’s teachers are students of the new generation. At the end of the research, some suggestions were made.
每年都有数以千计的教师加入教师队伍,并遇到了挑战教育体制的一代人。本研究旨在考察教师在面对 Z 世代时的反思能力。研究采用了现象学设计,根据定性模式进行设计。研究小组向在伊斯坦布尔工作的 22 名教师提出了半结构化访谈问题。在研究范围内开发的主题结构确定表被用作数据收集工具,获得的数据在 MAXQDA 2022 程序中进行了内容分析。研究结果表明,Z 世代迫使教师在课堂和教学过程中表现出反思性思维能力。可以说,新一代是教师发展这一技能的推动力。这种情况被认为是由于 "这一代人的个体特征 "和 "在大学接受的理论教育对教师在实践中的反思性思维能力的影响较弱 "造成的。研究结果支持了 "今天的教师是新时代的学生 "这一观点。研究结束时,提出了一些建议。
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引用次数: 0
Investigation of Risks and Risk Management Practices in The Fast-Moving Consumer Goods Sector in Turkey with an Interview Study 通过访谈研究调查土耳其快速消费品行业的风险和风险管理实践
Pub Date : 2024-02-23 DOI: 10.26466/opusjsr.1398921
Recep Şababoğlu, Ü. Özden
In this study, it is aimed to examine the risks and risk management practices in the fast-moving consumer goods sector in Turkey through an interview study. In the study, semi-structured interviews were conducted with managers of businesses that produce and market fast-moving consumer goods. Five participants were interviewed from the audit unit, 15 from the finance-financial affairs unit, 10 from the general responsibility unit, three from the risk management, six from sales and one from the production unit. The risks that are considered critical for companies, the management of these risks, the risks posed by the pandemic, and the positions taken by companies regarding insurance, which is a risk management tool, were analyzed. 23 company officials who participated in the research stated that they had no risks that were not insured and that the necessary insurance was made for all risks. 29 company officials participating in the research stated that they received insurance brokerage services. 18 of those who receive insurance services work with one or more agencies, and 11 companies receive brokerage services. Representatives of 8 companies participating in the study stated that they did not know whether intermediary services were received or did not want to answer.
本研究旨在通过访谈研究,探讨土耳其快速消费品行业的风险和风险管理做法。在这项研究中,对生产和销售快速消费品的企业管理人员进行了半结构化访谈。受访者中有 5 人来自审计部门,15 人来自财务金融部门,10 人来自总责部门,3 人来自风险管理部门,6 人来自销售部门,1 人来自生产部门。对企业认为至关重要的风险、这些风险的管理、大流行病带来的风险以及企业对作为风险管理工具的保险所持的立场进行了分析。参与调研的 23 家公司的官员表示,他们没有未投保的风险,并且对所有风险都进行了必要的投保。29 位参与调研的公司官员表示,他们接受了保险经纪服务。其中 18 家接受保险服务的公司与一家或多家机构合作,11 家公司接受经纪服务。参与调研的 8 家公司代表表示不知道是否接受过中介服务或不想回答。
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引用次数: 0
Suçlular ve Suçsuzlar Arasında Yürütücü İşlevlerin Karşılaştırılması: Bir Meta-Analiz 罪犯与非罪犯的执行功能比较:元分析
Pub Date : 2024-01-19 DOI: 10.26466/opusjsr.1400525
Mustafa Talha Türel, Hüseyin Arslan, Esra Çeti̇nöz
Executive function is one of the structures that explain aggressive and violent behavior. However, the existing literature has inconsistencies regarding criminal behavior due to the division of executive functions into three constructs: inhibition, monitoring, and task shifting. Therefore, the main aim of this study is to assess the effect of executive functions on criminal behavior and the second aim is to examine the impact of executive functions on different crime types. The research is based on a meta-analysis of 17 studies which were selected upon the inclusion and exclusion criteria. The meta-analysis involved calculating individual effect sizes for each study and then the overall effect size was calculated by using the random effects model. Then subgroup analyses were conducted to evaluate the differences due to crime types and psychological assessment tools. The results revealed that offenders made more errors in tasks involving executive functions than non-offenders and the findings were consistent with the literature. Additionally, no publication bias was found in the study. It is expected that this study will lay the groundwork for future studies.The research is based on a meta-analysis of 17 studies which were selected upon the inclusion and exclusion criteria. The meta-analysis involved calculating individual effect sizes for each study and then the overall effect size was calculated by using the random effects model. Then subgroup analyses were conducted to evaluate the differences due to crime types and psychological assessment tools. The results revealed that offenders made more errors in tasks involving executive functions than non-offenders and the findings were consistent with the literature. Additionally, no publication bias was found in the study. It is expected that this study will lay the groundwork for future studies.
执行功能是解释攻击和暴力行为的结构之一。然而,由于将执行功能分为抑制、监控和任务转移三个结构,现有文献在犯罪行为方面存在不一致之处。因此,本研究的主要目的是评估执行功能对犯罪行为的影响,第二个目的是研究执行功能对不同犯罪类型的影响。研究基于对 17 项研究的元分析,这些研究是根据纳入和排除标准筛选出来的。荟萃分析包括计算每项研究的个体效应大小,然后使用随机效应模型计算总体效应大小。然后进行分组分析,以评估犯罪类型和心理评估工具造成的差异。结果显示,与非罪犯相比,罪犯在涉及执行功能的任务中犯的错误更多,研究结果与文献一致。此外,研究未发现出版偏差。该研究基于对 17 项研究的元分析,这些研究是根据纳入和排除标准筛选出来的。荟萃分析包括计算每项研究的个体效应大小,然后使用随机效应模型计算总体效应大小。然后进行分组分析,以评估犯罪类型和心理评估工具造成的差异。结果显示,罪犯在涉及执行功能的任务中比非罪犯犯更多错误,研究结果与文献一致。此外,研究未发现出版偏差。预计本研究将为今后的研究奠定基础。
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引用次数: 0
"Örgütsel Farklılıklar" Kavramının Görsel Haritalama Tekniği Kullanılarak Bibliyometrik Analizi 利用视觉绘图技术对 "组织差异 "概念进行文献计量分析
Pub Date : 2024-01-10 DOI: 10.26466/opusjsr.1402993
Meri TAKSİ DEVECİYAN
In this study, it is aimed to perform a bibliometric analysis of the research related to the concept of organizational differences and to make inferences about the general structure of the field. In this direction, in the research, 303 scientific publications on "organizational differences" were examined with the bibliometric analysis method using the Web of Science database, and then the obtained data were visualized using the VOSviewer software program. Bibliometric methods such as keyword analysis, citation analysis, co-author analysis, co-citation analysis of authors were used on the identified scientific publications. Using bibliometric methods, a comprehensive view of the dynamics of the field is presented; the development of the literature on the concept of "organizational differences" has been mapped by determining the basic studies, types, years, authors, countries and publication areas. As a result of the study, it was found that the subject of "organizational differences" was not studied sufficiently in the literature; the most publications on a country basis were from America, the most publications on a year basis were published in 2019, and the most commonly cited author was Alstemark B. It is thought that the findings obtained as a result of the analysis will provide resources for future studies on "organizational differences".
本研究旨在对与 "组织差异 "概念相关的研究进行文献计量分析,并推断该领域的总体结构。为此,本研究使用 Web of Science 数据库,采用文献计量分析方法对 303 篇有关 "组织差异 "的科学出版物进行了研究,然后使用 VOSviewer 软件程序对所获得的数据进行了可视化处理。文献计量学方法包括关键词分析、引文分析、合著者分析、作者合引分析等。通过使用文献计量学方法,全面了解了该领域的动态;通过确定基本研究、类型、年份、作者、国家和出版领域,绘制了关于 "组织差异 "概念的文献发展图。研究结果发现,文献对 "组织差异 "这一主题的研究并不充分;按国家划分,最多的出版物来自美国,按年份划分,最多的出版物发表于 2019 年,最常被引用的作者是 Alstemark B。
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引用次数: 0
Direnişin Ritimleri: İran Ses Manzarasında Farsça Rap'in Kültürel Dinamikleri ve Duygusal Yankısı 抵抗的节奏:伊朗音域中波斯说唱的文化动力与情感共鸣
Pub Date : 2024-01-10 DOI: 10.26466/opusjsr.1392249
Nazanin Omri̇, E. Aksoy
This paper delves into the dynamic interplay between Iranian rap music and its audience within Iran's socio-political context, marked by stringent censorship and authoritarianism. Drawing on theoretical frameworks from James C. Scott and Pierre Bourdieu, the study explores Iranian rap as a medium for 'hidden transcripts'—a subtle form of resistance against oppressive structures. Through qualitative analysis, including participant observation and in-depth interviews with Iranian rap listeners, the research uncovers the genre's emotional impact and its implications for individual and collective identity, cultural continuity, and political resistance. The findings reveal that Iranian rap music resonates deeply with Iranian youth, providing empowerment, solidarity, and a sense of community. It articulates a narrative of resistance, reflecting the complex interplay between fear and courage, nostalgia and loss, hope and aspiration. The music becomes a vehicle for expressing not only immediate frustrations but also broader societal aspirations. This paper contributes to the discourse on music as a form of cultural resistance, highlighting Iranian rap's role in shaping cultural identity and agency. It underscores the genre's significance in navigating life under a repressive regime and offers insights into how art can reflect and influence a society's socio-political dynamics. The study affirms the transformative potential of music, suggesting that creative expressions of resistance can foster hope and inspire collective action towards a more open and just society.The findings reveal that Persian rap music resonates deeply with Iranian youth, providing empowerment, solidarity, and a sense of community. It articulates a narrative of resistance, reflecting the complex interplay between fear and courage, nostalgia and loss, hope and aspiration. The music becomes a vehicle for expressing not only immediate frustrations but also broader societal aspirations. This paper contributes to the discourse on music as a form of cultural resistance, highlighting Persian rap's role in shaping cultural identity and agency. It underscores the genre's significance in navigating life under a repressive regime and offers insights into how art can reflect and influence a society's socio-political dynamics. The study affirms the transformative potential of music, suggesting that creative expressions of resistance can foster hope and inspire collective action towards a more open and just society.
伊朗的社会政治环境以严格的审查制度和专制主义为特征,本文深入探讨了伊朗说唱音乐与其听众之间的动态互动关系。本研究借鉴詹姆斯-C-斯科特(James C. Scott)和皮埃尔-布迪厄(Pierre Bourdieu)的理论框架,探讨伊朗说唱音乐作为 "隐性文字 "的媒介--一种反抗压迫结构的微妙形式。通过定性分析,包括对伊朗说唱乐听众的参与观察和深入访谈,研究揭示了这种音乐流派的情感冲击力及其对个人和集体身份、文化延续性和政治反抗的影响。研究结果表明,伊朗说唱音乐在伊朗青年中产生了深刻共鸣,为他们提供了力量、团结和社区感。它表达了一种反抗叙事,反映了恐惧与勇气、怀旧与失落、希望与渴望之间复杂的相互作用。音乐不仅是表达眼前挫折的工具,也是表达更广泛的社会愿望的工具。本文对音乐作为一种文化反抗形式的论述做出了贡献,强调了伊朗说唱乐在塑造文化身份和文化力量方面的作用。它强调了该音乐流派在专制政权下生活中的重要作用,并就艺术如何反映和影响社会政治动态提出了见解。研究结果表明,波斯说唱音乐与伊朗青年产生了深刻共鸣,为他们带来了力量、团结和社区感。它表达了一种反抗叙事,反映了恐惧与勇气、怀旧与失落、希望与渴望之间复杂的相互作用。音乐不仅是表达眼前挫折的工具,也是表达更广泛的社会愿望的工具。本文对音乐作为一种文化反抗形式的论述做出了贡献,强调了波斯说唱乐在塑造文化身份和作用方面的作用。它强调了该音乐流派在专制制度下生活中的重要作用,并就艺术如何反映和影响社会政治动态提供了见解。该研究肯定了音乐的变革潜力,认为具有创造性的抵抗表达方式可以促进希望,激励集体行动,从而建立一个更加开放和公正的社会。
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引用次数: 0
Madde Kullanıcısı Bireylerin Maddeye Ulaşma Sürecine Dair Nitel Bir Araştırma 关于药物使用者获取药物过程的定性研究
Pub Date : 2024-01-09 DOI: 10.26466/opusjsr.1407945
Musa Gürel, Emre Bi̇lgi̇seven, İlker Aktürk, Ömer Miraç Yaman
This study aims to thoroughly examine the processes through which individuals who use substances access these substances. The main focuses of the study are the channels and locations of substance access, the process leading from substance use to procurement, communication with sellers, and applied privacy strategies. This research is designed according to qualitative research methods. During data collection, a semi-structured interview form was preferred, and interviews were conducted with 10 substance users. The collected data were analyzed using descriptive analysis methods, and the results were interpreted. The findings are presented under four themes: "Initiation of Substance Use, Methods of Accessing Substances and Privacy Strategies, Language and Trust Relationships in the Substance Acquisition Process, Locations for Substance Procurement, Risky Situations, and Social Consequences." According to the results of the study, it is highlighted that the process of starting substance use due to curiosity and experimentation, often influenced by social environment and friendships, turns into addiction, and individuals usually begin using substances between the ages of 14 and 18. The study finds that while experienced users resort to traditional neighborhood channels like street dealers, the new generation prefers social media platforms (such as Telegram, Instagram, WhatsApp, Facebook) and certain games (like PUBG mobile, Minecraft) as covert channels. It has also been determined that the language and communication methods used in the process of procuring substances are developed using various names and jargons specific to different substances. On the other hand, the need to secure financial resources for continuous consumption and procurement during the transition from substance use to procurement often leads individuals to illegal actions such as theft, robbery, and violence, as well as to dangerous and risky behaviors.
本研究旨在深入研究使用物质的个人获取这些物质的过程。研究的重点是获取物质的渠道和地点、从使用物质到购买物质的过程、与卖家的沟通以及应用的隐私策略。本研究采用定性研究方法。在数据收集过程中,首选半结构化访谈形式,对 10 名药物使用者进行了访谈。采用描述性分析方法对收集到的数据进行了分析,并对结果进行了解释。研究结果分为四个主题:"开始使用物质、获取物质的方法和隐私策略、获取物质过程中的语言和信任关系、获取物质的地点、风险情况和社会后果"。研究结果表明,由于好奇心和尝试而开始使用药物的过程,往往会受到社会环境和朋友关系的影响,进而上瘾,个人通常在 14 至 18 岁之间开始使用药物。研究发现,有经验的使用者会求助于传统的邻里渠道,如街头毒贩,而新一代则更喜欢将社交媒体平台(如 Telegram、Instagram、WhatsApp、Facebook)和某些游戏(如 PUBG 手机、Minecraft)作为隐蔽渠道。此外,还发现在购买毒品过程中使用的语言和交流方式是根据不同物质的不同名称和行话制定的。另一方面,在从使用物质向采购物质过渡的过程中,由于需要确保持续消费和采购所需的经济资源,个人往往会采取偷窃、抢劫和暴力等非法行动,并做出危险和冒险的行为。
{"title":"Madde Kullanıcısı Bireylerin Maddeye Ulaşma Sürecine Dair Nitel Bir Araştırma","authors":"Musa Gürel, Emre Bi̇lgi̇seven, İlker Aktürk, Ömer Miraç Yaman","doi":"10.26466/opusjsr.1407945","DOIUrl":"https://doi.org/10.26466/opusjsr.1407945","url":null,"abstract":"This study aims to thoroughly examine the processes through which individuals who use substances access these substances. The main focuses of the study are the channels and locations of substance access, the process leading from substance use to procurement, communication with sellers, and applied privacy strategies. This research is designed according to qualitative research methods. During data collection, a semi-structured interview form was preferred, and interviews were conducted with 10 substance users. The collected data were analyzed using descriptive analysis methods, and the results were interpreted. The findings are presented under four themes: \"Initiation of Substance Use, Methods of Accessing Substances and Privacy Strategies, Language and Trust Relationships in the Substance Acquisition Process, Locations for Substance Procurement, Risky Situations, and Social Consequences.\" According to the results of the study, it is highlighted that the process of starting substance use due to curiosity and experimentation, often influenced by social environment and friendships, turns into addiction, and individuals usually begin using substances between the ages of 14 and 18. The study finds that while experienced users resort to traditional neighborhood channels like street dealers, the new generation prefers social media platforms (such as Telegram, Instagram, WhatsApp, Facebook) and certain games (like PUBG mobile, Minecraft) as covert channels. It has also been determined that the language and communication methods used in the process of procuring substances are developed using various names and jargons specific to different substances. On the other hand, the need to secure financial resources for continuous consumption and procurement during the transition from substance use to procurement often leads individuals to illegal actions such as theft, robbery, and violence, as well as to dangerous and risky behaviors.","PeriodicalId":422780,"journal":{"name":"OPUS Journal of Society Research","volume":"27 17","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139443410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
MOBBING AND SUICIDE A CASE STUDY ON SUICIDE INCIDENTS IN TURKEY 聚众闹事与自杀 土耳其自杀事件案例研究
Pub Date : 2023-12-16 DOI: 10.26466/opusjsr.1393181
Osman Eroğlu, Aslı AŞÇIOĞLU ÖNAL
The frequency and persistence of mobbing behavior, which can occur in all professional groups and organizations, has devastating effects on the victim and in some cases leads to suicide. In this study, the characteristics of the individuals who committed suicide due to workplace mobbing and how they experienced this situation was examined through newspaper news on the internet. Case study, which is a qualitative research approach, was used as the research design. Descriptive content analysis was performed in order to analyse the data. The analyses were made after news about suicide incidents in Turkey were found on the internet by typing "mobbing and suicide". 12 of these suicide cases were associated with mobbing by researchers. These cases were examined in terms of variables such as gender, age, profession, type of suicide, suicide note, psychiatric treatment, mobbing claim and type of mobbing. As a result of the analysis, a relationship was found between mobbing and suicide. It has been determined that the majority of those who commit suicide due to mobbing are women and the age range where suicides occur most frequently is the 25-34 age range. It has been found that the majority of those who commit suicide are single. It has been claimed that the professional group in which suicides occur most frequently is doctors and the most common form of suicide is jumping from a height. It has been determined that some of those who committed suicide received psychiatric treatment. It has been observed that almost half of those who committed suicide left a suicide note. The most common forms of mobbing are It has been revealed that these are threats, work pressure, humiliation, isolation, disregard, gossip, slander, interference with lifestyle, arbitrary practices, obstruction of professional advancement and physical violence.
聚众行为可能发生在所有职业群体和组织中,其频率和持续性对受害者造成了毁灭性的影响,在某些情况下甚至会导致自杀。在本研究中,我们通过互联网上的报纸新闻,研究了因职场聚众行为而自杀的人的特征以及他们是如何经历这种情况的。研究设计采用了案例研究这种定性研究方法。对数据进行了描述性内容分析。在互联网上输入 "聚众闹事和自杀 "后,发现了有关土耳其自杀事件的新闻,随后进行了分析。研究人员将其中的 12 起自杀事件与聚众滋扰联系起来。研究人员从性别、年龄、职业、自杀类型、遗书、精神治疗、聚众滋扰索赔和聚众滋扰类型等变量对这些案例进行了研究。分析结果表明,聚众滋扰与自杀之间存在关系。研究发现,大多数因聚众滋扰而自杀的人是女性,自杀发生率最高的年龄段是 25-34 岁。研究发现,大多数自杀者都是单身。据称,最常发生自杀的职业群体是医生,最常见的自杀形式是从高处跳下。已确定一些自杀者接受过精神病治疗。据观察,几乎一半的自杀者都留下了遗书。最常见的聚众滋扰形式包括威胁、工作压力、羞辱、孤立、漠视、流言蜚语、诽谤、干扰生活方式、独断专行、阻碍职业发展和人身暴力。
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引用次数: 0
DETERMINANTS OF SOCIETY'S RAPE MYTHS ACCEPTANCE 社会接受强奸神话的决定因素
Pub Date : 2023-12-14 DOI: 10.26466/opusjsr.1365440
Derya Sahi̇n, Özlem Güner
This study was planned to determine the acceptance status of rape myths in society and also the factors affecting this situation. The target population of this descriptive cross-sectional study consisted of individuals living in Turkey. Random sampling method was used in sample selection. It was determined that there were 268 individuals who met the research criteria. The research data were collected online via Google form between April 30, 2021 and January 30, 2022. "Personal Information Form" and "Illinois Rape Myths Acceptance Scale - Short form" were used as data collection tools. Descriptive statistical analyses, One-way ANOVA test, student t test and linear regression test were used to analyze the data. The mean age of the participants was 31.023+9.73 years. 42% of the participants were in the 28-37 age range and 59.9% of the participants were female. Gender, employment status, education level, place of residence and income status explained 28.7% of the acceptance of rape myths (p
本研究计划确定强奸迷思在社会中的接受程度以及影响这种情况的因素。这项描述性横断面研究的目标人群包括生活在土耳其的个人。样本选择采用了随机抽样法。经确定,共有 268 人符合研究标准。研究数据是在 2021 年 4 月 30 日至 2022 年 1 月 30 日期间通过谷歌表格在线收集的。数据收集工具为 "个人信息表 "和 "伊利诺伊州强奸神话接受量表-简表"。数据分析采用了描述性统计分析、单因素方差分析、学生 t 检验和线性回归检验。参与者的平均年龄为 31.023+9.73 岁。42%的参与者年龄在 28-37 岁之间,59.9%的参与者为女性。性别、就业状况、教育程度、居住地和收入状况解释了 28.7%的强奸迷思接受率(p
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引用次数: 0
Socıal Servıce Practıces In Dısaster: 6 February Earthquake Hatay Case 灾难中的社会服务实践:哈塔伊省 2 月 6 日地震案例
Pub Date : 2023-12-07 DOI: 10.26466/opusjsr.1385721
Mehmet Duruel
Hatay, one of the provinces most affected by the major earthquakes that occurred on February 6, 2023, was the area most impacted by the event. Immediately following the disaster, to recover from the effects of the earthquake and alleviate its negative impacts, social workers flocked to the region and implemented many social service practices. Social work practices are of critical importance in terms of accelerating the healing processes for the people of the region. In the study, the activities of social workers were evaluated using a case study approach. The aim is to reveal the effectiveness of social work practices from the perspective of social workers working in the earthquake response. Such an approach both supports and guides policy makers and decision makers in establishing new living conditions in the region and reveals the issues that need to be taken into account for future activities. Within the scope of the research, interviews with 30 social workers were analyzed. The results demonstrated that social work practices are extremely important in eliminating social damage in the post-earthquake period; however, human resources should be developed and increased in terms of quality and quantity, and financial and physical resources should be provided for social work practices.
哈塔伊省是受 2023 年 2 月 6 日发生的大地震影响最严重的省份之一。灾后,为了从地震的影响中恢复并减轻其负面影响,社会工作者立即涌入该地区,开展了许多社会服务实践。社会工作实践对于加快该地区人民的康复进程至关重要。本研究采用个案研究的方法对社会工作者的活动进行了评估。目的是从从事地震救灾工作的社会工作者的角度来揭示社会工作实践的有效性。这种方法既能支持和指导政策制定者和决策者在该地区建立新的生活条件,又能揭示未来活动需要考虑的问题。在研究范围内,对 30 名社会工作者的访谈进行了分析。结果表明,社会工作实践对于消除震后的社会破坏极为重要;但是,应从质量和数量上开发和增加人力资源,并为社会工作实践提供财政和物质资源。
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引用次数: 0
Duygu Analizi ve Metin Madenciliği ile Hizmet Kalitesi Ölçüm Modeli Önerisi: Su ve Kanalizasyon Hizmetleri Örneği 利用情感分析和文本挖掘提出服务质量衡量模型建议:供水和污水处理服务案例
Pub Date : 2023-07-31 DOI: 10.26466/opusjsr.1272020
Erhan Sur, Hüseyin Çakır
This study proposes a new model for service quality measurement using sentiment analysis and text mining techniques. This model aims to overcome traditional methods' time, cost and implementation difficulties and provide a more dynamic and efficient approach to service quality measurement. In addition, in this model, instead of the dimensions used in service quality measurements, such as SERVQUAL or SERVPERF, it is shown how to determine new categories and keywords specific to the service sector in which the model is used by text mining. Thus, it is aimed at something other than reaching more accurate results in service quality measurement. To achieve the model’s purpose, it aims to develop a service quality measurement model using social media data processed by text mining and sentiment analysis. To find an answer to this question, the keywords "flood", "meter", "rain", "irrigation", "infrastructure", "sewerage", "sewage", "maintenance hole ", "aski", "waterless", "water" were extracted from 109.844 tweets sent to the Twitter account of a municipality between 2016 and 2022 by text mining method. Service quality was measured by subjecting 5766 tweets containing the keywords extracted to sentiment analysis. As a result of the service quality measurement, 1922 negative, 973 positive and 2871 neutral tweets were identified. The average negative score was 0.51, the average positive score was 0.11, and the average neutral score was 0.38.
本研究提出了一种基于情感分析和文本挖掘技术的服务质量度量新模型。该模型旨在克服传统方法的时间、成本和实施困难,提供一种更动态、更有效的服务质量测量方法。此外,在该模型中,没有使用服务质量度量中使用的维度(如SERVQUAL或SERVPERF),而是展示了如何确定特定于文本挖掘使用该模型的服务部门的新类别和关键字。因此,它的目的不是在服务质量测量中获得更准确的结果。为了实现模型的目的,本文旨在利用文本挖掘和情感分析处理的社交媒体数据开发一个服务质量测量模型。为了找到这个问题的答案,通过文本挖掘方法,从2016年至2022年期间某市政当局Twitter账户发送的109.844条推文中提取了关键词“洪水”、“水表”、“雨水”、“灌溉”、“基础设施”、“污水”、“维修洞”、“aski”、“无水”、“水”。服务质量是通过将5766条包含提取的关键词的推文进行情感分析来衡量的。作为服务质量测量的结果,确定了1922条负面推文,973条正面推文和2871条中性推文。平均负性得分为0.51,平均正性得分为0.11,平均中性得分为0.38。
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引用次数: 0
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OPUS Journal of Society Research
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