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2023 IEEE International Professional Communication Conference (ProComm)最新文献

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Teaching the Recommendation Report in the Technical Communication Classroom: Aligning Genre with Professional Expectations 技术交流课堂推荐报告教学:体裁与专业期望的衔接
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00045
L. Johnson, Debi Galley
Our technical writing course is required by the university for a wide variety of majors, primarily those in STEM fields. As instructors, we struggle to meet the needs of students who are continuing their education in graduate school as well as students who are graduating and entering the workforce. Based on student feedback, we changed the culminating assignment from a literature review to a recommendation report. In doing this, we found that students were better prepared for the workplace, and they found the course more relevant. Teaching the recommendation report provided opportunities to instruct students more fully in audience analysis, decision making, and information literacy. Because the report had a specific audience, the students were able to analyze the needs of their audience in relation to the document. In making a recommendation, students improved their analytical and decision-making skills. By allowing a wider variety of sources, we were also able to address information literacy skills. In our experience, the recommendation report is a useful genre to include in a technical communication class.
我们的技术写作课程是由大学要求的各种专业,主要是那些在STEM领域。作为教师,我们努力满足在研究生院继续接受教育的学生以及即将毕业并进入劳动力市场的学生的需求。根据学生的反馈,我们将期末作业从文献综述改为推荐报告。通过这样做,我们发现学生们为工作做好了更好的准备,他们发现课程更相关。教授推荐报告为学生提供了更充分地指导受众分析、决策和信息素养的机会。因为报告有一个特定的受众,学生们能够分析与文档相关的受众的需求。在做推荐的过程中,学生们提高了他们的分析和决策能力。通过允许更广泛的来源,我们也能够解决信息素养技能。根据我们的经验,在技术交流课程中包含推荐报告是一种很有用的类型。
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引用次数: 0
Origin Stories: How Stories of Founding in Small Texas Communities Reflect Current Relations 起源故事:德克萨斯州小社区的建立故事如何反映当前的关系
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00051
T. Hooker, V. López, Maclain Scott, Andrew Booth, Drake Gossi, Nigel O'Hearn, C. Spinuzzi
As sociologist Robert Wuthnow suggests, small towns tell stories about their founding and history through annual celebrations and parades, preserved buildings, museums, and through stories. Such stories often tell us more about the present than the past. In this paper, we draw from a qualitative research study involving six small Texas communities to learn how community origin stories function for those who tell them, and how we can better understand communication design for those communities. Drawing on narrative theory in technical and professional communication, we find participants used origin stories to 1) market their community to tourists, presenting a cohesive and attractive image, 2) to explain current characteristics of the community, current attitudes, decisions, and even temperaments, and 3) to negotiate present contradictions and conflicts among themselves — specifically the historical injustices related to race and culture as they play out in the current community. We conclude with implications for conducting communication design research and practice in communities. Origin stories can be the starting point for helping communities to understand their decisions about how to project a community image to outsiders; to question received notions about how individuals behave in their communities; and to identify and confront historical injustices so they can begin to address inequities in the present.
正如社会学家罗伯特·伍斯诺(Robert Wuthnow)所建议的那样,小城镇通过每年的庆祝活动和游行、保存的建筑、博物馆和故事来讲述它们的建立和历史。这样的故事往往告诉我们更多的是现在而不是过去。在本文中,我们借鉴了一项涉及德克萨斯州六个小社区的定性研究,以了解社区起源故事对讲述这些故事的人的作用,以及我们如何更好地理解这些社区的传播设计。利用技术和专业传播中的叙事理论,我们发现参与者使用起源故事来1)向游客推销他们的社区,呈现一个有凝聚力和吸引力的形象,2)解释社区当前的特征,当前的态度,决定,甚至气质,以及3)协商他们之间当前的矛盾和冲突-特别是与种族和文化相关的历史不公正,因为它们在当前的社区中发挥作用。我们总结了在社区中进行沟通设计研究和实践的启示。起源故事可以成为帮助社区理解如何向外界展示社区形象的起点;对个人在社区中的行为方式提出质疑;并识别和面对历史上的不公正,这样他们就可以开始解决当前的不平等问题。
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引用次数: 0
A Critical and Ethical Approach to Teaching Genre Change Awareness: A Case Study of an Elective Engineering Communication Course 体裁变化意识教学的批判与伦理方法:以工程传播学选修课为例
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00018
Hua Wang, Allison Hutchison, Rick Evans, Traci M. Nathans-Kelly
This research suggests a critical and ethical approach to teaching genre change awareness in an elective engineering communication course. Through a grounded theory approach to analyzing the participants’ design rationale essays, five categories of themes emerged, which consist of constraints of genres of resume and LinkedIn, the technological affordances of the website, genre conventions and rhetorical choices, design choices, and rhetorical purpose of creating the professional website. The findings demonstrate that this critical and ethical approach that engages students in rhetorical analysis of genres, genre conventions and rhetorical situation can help students have critical perspectives on genres, genre constraints and choices, evolution or flexibility when migrating to new digital media, and awareness of ethics of web accessibility.
本研究建议在选修工程传播学课程中,以批判与伦理的方式教授体裁转换意识。通过一种基于理论的方法来分析参与者的设计原理论文,出现了五类主题,其中包括简历和LinkedIn类型的限制,网站的技术支持,类型惯例和修辞选择,设计选择以及创建专业网站的修辞目的。研究结果表明,这种让学生参与体裁、体裁惯例和修辞情境修辞分析的批判性和伦理性方法,可以帮助学生对体裁、体裁约束和选择、迁移到新数字媒体时的进化或灵活性以及网络可访问性的伦理意识有批判性的看法。
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引用次数: 0
Discovering and Designing for the Data Visualization Needs of Child Welfare System Professionals Influencing Public Policy 影响公共政策的儿童福利系统专业人员数据可视化需求的发现与设计
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00021
J. Fowler, M. Zachry
The data information needs of professionals working to shape public policy related to child welfare in the United States are complex. In this paper, we report on our approach to studying these needs to inform the design of a potential tool for accessing the data that would support those professionals. Our study population consisted of professionals concerned with influencing public policy related to the lived experiences of youth who are transitioning out of the foster care system into adulthood. To conduct this study, our process included training a team of student researchers to (1) understand the domain through secondary sources, (2) identify topics to focus on in discovery interviews, (3) conduct the interviews and analyze results to (4) inform the design of a system that would support the work of domain professionals. Our findings indicate that professionals in the child welfare research and policy space are interested in having access to customizable and interactive research support tools that include data visualization as a core functionality and are easy to use for people with limited technical expertise. In particular, these professionals are interested in visualizations of both administrative and lived experience data presented in simple, colorful, and humanized ways with the ability to disaggregate at geographical levels that are meaningful to impacting policy. Future research should include development of the visualization tools identified here and a subsequent usability study to confirm the value of our design recommendations.
在美国,制定与儿童福利有关的公共政策的专业人员对数据信息的需求是复杂的。在本文中,我们报告了我们研究这些需求的方法,以告知访问数据的潜在工具的设计,这些工具将支持这些专业人员。我们的研究人群由专业人士组成,他们关注影响与青少年生活经历相关的公共政策,这些青少年正在从寄养系统过渡到成年。为了开展这项研究,我们的过程包括培训一组学生研究人员(1)通过二手资源了解该领域,(2)确定在发现访谈中关注的主题,(3)进行访谈并分析结果,(4)为支持该领域专业人员工作的系统设计提供信息。我们的研究结果表明,儿童福利研究和政策领域的专业人士有兴趣获得可定制的交互式研究支持工具,这些工具包括数据可视化作为核心功能,并且对于技术专业知识有限的人来说易于使用。特别是,这些专业人士对以简单、丰富多彩和人性化的方式呈现的行政和生活经验数据的可视化感兴趣,这些数据能够在地理层面上分解,这对影响政策有意义。未来的研究应该包括开发这里确定的可视化工具和随后的可用性研究,以确认我们的设计建议的价值。
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引用次数: 0
Building Robust Long-Term Conservation Monitoring With Design Thinking 用设计思维建立健全的长期保护监测
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00034
Jessie D. Golding, S. Ishizaki
This article reports on an on-going project that aims to develop a long-term (i.e., over 30 years) conservation monitoring plan for rare mesocarnivores on lands managed by the US Forest Service in the western US. The project employs a design thinking approach, which is relatively unknown in natural resource management, for the development of the monitoring plan. We report on our design process through the first three phases (empathize, define, and ideate), followed by a brief description of our current effort on prototyping. The early phases of the design process reveals that two touchpoints would present unique challenges in successfully implementing our plan: (1) instructions for data collection communicated through protocols and (2) the use of monitoring information for predictive decisions. Standardized template for protocols and decision support tools to address these challenges are suggested as potential solutions. A component content management approach is also suggested as a way to create a long-term monitoring that can be adaptive to changes in information over the time period that long-term monitoring is designed to cover. We conclude by postulating that the design thinking approach may be applicable to other natural resource management projects.
本文报道了一个正在进行的项目,该项目旨在为美国西部美国林务局管理的土地上的稀有中食肉动物制定一个长期(即超过30年)的保护监测计划。本项目采用设计思维方法来制定监测计划,这在自然资源管理中是相对未知的。我们通过前三个阶段(移情、定义和构思)报告我们的设计过程,然后简要描述我们目前在原型设计上的努力。设计过程的早期阶段表明,在成功实施我们的计划时,两个接触点将提出独特的挑战:(1)通过协议沟通的数据收集指令;(2)使用监测信息进行预测决策。提出了解决这些挑战的标准化协议模板和决策支持工具作为潜在的解决方案。还建议使用组件内容管理方法作为一种创建长期监视的方法,该方法可以适应长期监视所要覆盖的时间段内的信息变化。最后,我们假设设计思维方法可能适用于其他自然资源管理项目。
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引用次数: 0
Public Comments on Regulations.gov: How to Empower Students and Build Communities 对regulation .gov的公众评论:如何赋予学生权力和建立社区
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00046
Margaret Hsiao
Public policy refers to the set of actions that a government takes to enact laws and regulations. Public policies affect many people who, by definition, can shape policy as members of the public. In matters of educational policy, higher education students are key stakeholders who are often talked about during policy deliberations, but they are rarely involved in conveying their own interests. The absence of students in the policy making process may be due to factors such as lack of time, lack of technical understanding, and lack of understanding of how proposed policies affect their day-to-day lives. Feminist pedagogy is an alternative instruction model that can be used to empower students to engage in public policy and build communities as a result. Two principles of feminist pedagogy are empowerment of the self and building community, and these principles can be applied to encourage students to engage in public policy making. Feminist pedagogy that is focused on empowering students and building communities can increase the level of civic engagement beyond the classroom and into public policy discourse. By learning how to submit public comments on Regulations.gov, students can increase their engagement in the federal rulemaking process.
公共政策是指政府为制定法律法规而采取的一系列行动。公共政策影响到许多人,根据定义,这些人可以作为公众的一员来制定政策。在教育政策问题上,高等教育学生是政策讨论中经常被提及的关键利益相关者,但他们很少参与传达自己的利益。学生在政策制定过程中的缺席可能是由于缺乏时间、缺乏技术理解以及不了解拟议的政策如何影响他们的日常生活等因素。女权主义教学法是另一种教学模式,可以用来赋予学生参与公共政策和建立社区的权力。女权主义教育学的两个原则是赋予自我权力和建立社区,这些原则可以应用于鼓励学生参与公共政策制定。女权主义教学法侧重于赋予学生权力和建立社区,可以提高课堂之外的公民参与水平,并将其纳入公共政策讨论。通过学习如何在Regulations.gov上提交公众意见,学生们可以增加他们在联邦法规制定过程中的参与度。
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引用次数: 0
Imagining a Social Justice Technical Communication “Dream” Course 想象社会公正技术传播“梦想”课程
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00011
Morgan C. Banville, Elena Kalodner-Martin, Emily Gresbrink, Rachael Jordan, Heather Listhartke, Kat M. Gray
Technical and professional communication (TPC) has taken a more proactive approach to social justice initiatives with the reintroduction of the “turn.” Based on the authors’ teaching and research experience with a range of students and across diverse institutional contexts, this paper outlines four key arenas that enrich and support commitments to social justice and equity. Focusing on areas including user experience (UX) & design, crisis and risk communication, surveillance technologies, and pedagogies, policies, and assessment, this “dream course” aims to show how social justice can be embedded into TPC course design, content, activities, assignments, and assessments throughout the process of building, facilitating, and evaluating courses.
随着“转向”的重新引入,技术和专业沟通(TPC)对社会正义倡议采取了更积极主动的方法。基于作者对一系列学生和不同机构背景的教学和研究经验,本文概述了丰富和支持社会正义与公平承诺的四个关键领域。这门“梦想课程”聚焦于用户体验与设计、危机与风险沟通、监控技术、教学方法、政策和评估等领域,旨在展示如何将社会正义嵌入到TPC课程设计、内容、活动、作业和评估中,贯穿于课程建设、促进和评估的整个过程。
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引用次数: 0
Co-AI Technical Writing: Documentation, Experimentation, User Testing, & Ethical Design 联合人工智能技术写作:文档,实验,用户测试和道德设计
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00006
A. Duin, Isabel Pedersen, Jim W Hall, Daniel J. Card, L. Breuch
OpenAI’s ChatGPT technology is now in use across academic and professional contexts, and co-writing content with AI is eclipsing older notions of AI assistantship. This panel re-envisions co-AI technical and professional writing amid this transformative AI writing landscape, inviting participants to join in discussion and research on documenting generative AI’s ability to develop documentation; providing critical examination to deal with issues of explainability, transparency, and user advocacy; introducing co-AI technical writing and usability testing to students; and designing ethical futures through use of ethical algorithmic impact assessment tools and processes.
OpenAI的ChatGPT技术现在被用于学术和专业领域,与人工智能共同编写内容正在使人工智能助理的旧概念黯然失色。这个小组重新设想了在这个变革的人工智能写作环境中,联合人工智能技术和专业写作,邀请参与者加入讨论和研究,记录生成人工智能开发文档的能力;提供批判性审查,以处理可解释性、透明度和用户倡导等问题;向学生介绍联合人工智能技术写作和可用性测试;并通过使用道德算法影响评估工具和流程来设计道德未来。
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引用次数: 0
The Rise of Super Apps: Insights and Opportunities from a UX Perspective 超级应用的崛起:从用户体验角度的洞察和机遇
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00044
Meng Yu
The term Super App has become commonplace in Asia and has been reshaping digital ecosystems globally. This study reviews the unique features of super apps and addresses the reasons for their success. Using WeChat as an example, the study adopts Rayport and Jaworski’s 7Cs user interface framework (context, content, community, customization, communication, connection, and commerce) to examine WeChat’s interface. The research first reviews the 7Cs framework to situate it in the context of Web 2.0 and then uses it to explore WeChat’s interface. The study finds that WeChat is a rich ecosystem that allows users to perform daily tasks within a single app, and elements within the framework have evolved beyond the framework initially discussed. Additionally, the study finds that WeChat tailors its interface to meet local user needs and embeds cultural elements into its design.
超级应用这个词在亚洲已经变得司空见惯,并正在重塑全球的数字生态系统。本研究回顾了超级应用的独特功能,并指出了它们成功的原因。本研究以微信为例,采用Rayport和Jaworski的7Cs用户界面框架(context, content, community, customization, communication, connection, commerce)来考察微信的界面。本研究首先回顾了7c框架,将其置于Web 2.0的背景下,然后用它来探索微信的接口。研究发现,微信是一个丰富的生态系统,允许用户在单个应用程序中执行日常任务,框架内的元素已经超出了最初讨论的框架。此外,研究发现b微信根据当地用户的需求量身定制界面,并在设计中融入文化元素。
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引用次数: 0
New Technologies and Changing Pedagogy: Incorporating GoReact to Improve Student Oral Presentations 新技术与改变教学法:整合GoReact以改善学生口头报告
Pub Date : 2023-07-01 DOI: 10.1109/ProComm57838.2023.00027
Maren Johnson
As an instructor of an undergraduate course in technical communication, I regularly change the technology and pedagogy I use to help prepare students and to help them gain a deeper understanding of technical communication. In past semesters, I have had students do one oral presentation, and they receive feedback from their peers and from me. But students did not have the opportunity to use the feedback they received since that was the end of the oral presentation unit. Ultimately, a lack of a chance for revision and growth made the process of giving feedback feel like “busy work” since none of the students had a chance in class to implement it. The obvious solution is to provide a second oral presentation. One constraint I faced with adding a second oral presentation is timing. To overcome this challenge, I decided to implement a new change to my classroom and incorporate new technology to improve student learning. This semester I implemented GoReact, a recording technology supported by my university’s grading platform. GoReact allows students to record themselves presenting, allows their peers to leave time stamped feedback on their presentations, and allows me to incorporate additional oral presentations to help students improve and grow as communicators.
作为一名技术交流本科课程的讲师,我经常改变我使用的技术和教学方法,以帮助学生做好准备,并帮助他们对技术交流有更深的理解。在过去的几个学期里,我让学生做一个口头报告,他们从同龄人和我那里得到反馈。但是学生们没有机会使用他们收到的反馈,因为那是口头陈述单元的结束。最终,由于缺乏修改和成长的机会,给出反馈的过程感觉像是“忙碌的工作”,因为没有一个学生有机会在课堂上实施它。显而易见的解决办法是提供第二次口头陈述。我在增加第二次口头陈述时面临的一个限制是时间。为了克服这一挑战,我决定对我的课堂进行新的改变,并采用新的技术来提高学生的学习。这学期我实现了学校评分平台支持的记录技术GoReact。GoReact允许学生记录自己的演讲,允许他们的同龄人在他们的演讲上留下时间戳的反馈,并允许我加入额外的口头演讲,以帮助学生提高和成长为沟通者。
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引用次数: 0
期刊
2023 IEEE International Professional Communication Conference (ProComm)
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