Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00023
Brandon C. Strubberg, Kristy C. Bennett, C. Nardone
This brief paper describes a pilot usability test that aims to better understand how students engage artificial intelligence (AI) chatbots like ChatGPT as a tool at various stages of the writing process. Using interviews, think-aloud protocols, and research observations, we evaluate students’ practical knowledge of using AI and collaboratively explore with students the potential of such technology as a writing tool. Through our pilot study’s findings and reflection, we offer methods for applying usability testing to better understand students’ engagement with AI chatbots and provide brief insights into how AI technologies may be used in localized pedagogical aims.
{"title":"How to Navigate Shifting Tides: Mapping Technical Writing Students’ Use of Artificial Intelligence","authors":"Brandon C. Strubberg, Kristy C. Bennett, C. Nardone","doi":"10.1109/ProComm57838.2023.00023","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00023","url":null,"abstract":"This brief paper describes a pilot usability test that aims to better understand how students engage artificial intelligence (AI) chatbots like ChatGPT as a tool at various stages of the writing process. Using interviews, think-aloud protocols, and research observations, we evaluate students’ practical knowledge of using AI and collaboratively explore with students the potential of such technology as a writing tool. Through our pilot study’s findings and reflection, we offer methods for applying usability testing to better understand students’ engagement with AI chatbots and provide brief insights into how AI technologies may be used in localized pedagogical aims.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124915330","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00017
Tzipora Rakedzon, O. Rabkin
In the last decade, academics in science, technology, engineering, and mathematics (STEM) and high-tech employers have complained about declining English communication skills in our country. This decline is problematic for industry and academia. After years of discussion, a governmental plan to reform the English program is now beginning to be implemented on all levels. This plan will finally update, for example, the outdated reading and grammar-focused program by significantly incorporating communication skills such as writing, speaking, and listening. Simultaneously, concepts such as “power’’ or “soft’’ skills for well-rounded engineers are entering our campuses. Our institution’s administration followed this trend by reforming the Humanities studies for all STEM students to enhance student’s literacy skills. We, the English coordinators inside of our STEM university’s only Humanities department, decided to capitalize on the COVID spirit of change, along with the government reform and administration’s action, to establish a writing center. Here, we detail the specific stages leading to the establishment of a fledgling writing center in our institution, one of the first in the country. The online and on-campus writing center complements the existing academic writing course program, adding individualized instruction to the academic writing program.
{"title":"From 0 to 100 since Covid: how reform in the English program and humanities department in a STEM university sparked a writing center culture","authors":"Tzipora Rakedzon, O. Rabkin","doi":"10.1109/ProComm57838.2023.00017","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00017","url":null,"abstract":"In the last decade, academics in science, technology, engineering, and mathematics (STEM) and high-tech employers have complained about declining English communication skills in our country. This decline is problematic for industry and academia. After years of discussion, a governmental plan to reform the English program is now beginning to be implemented on all levels. This plan will finally update, for example, the outdated reading and grammar-focused program by significantly incorporating communication skills such as writing, speaking, and listening. Simultaneously, concepts such as “power’’ or “soft’’ skills for well-rounded engineers are entering our campuses. Our institution’s administration followed this trend by reforming the Humanities studies for all STEM students to enhance student’s literacy skills. We, the English coordinators inside of our STEM university’s only Humanities department, decided to capitalize on the COVID spirit of change, along with the government reform and administration’s action, to establish a writing center. Here, we detail the specific stages leading to the establishment of a fledgling writing center in our institution, one of the first in the country. The online and on-campus writing center complements the existing academic writing course program, adding individualized instruction to the academic writing program.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"114 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114904523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00033
Karen Gulbrandsen
From rhetorical theory, ethos provides a framework to assess a discursive character and the ways people make judgments about that character. In rhetoric and professional communication, that discursive character is often the voice of an organization or business. Although usability testing often looks to identify problems in the user interface, user testing can also be used to assess how people make character judgments. In this paper, I have summarized readings and given an example to show how we might use ethos in a graduate-level class to consider the ethical dimensions related to character as a discursive performance and to outline a framework for assessing that performance.
{"title":"Ethos: A Framework to Assess Character and Stance","authors":"Karen Gulbrandsen","doi":"10.1109/ProComm57838.2023.00033","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00033","url":null,"abstract":"From rhetorical theory, ethos provides a framework to assess a discursive character and the ways people make judgments about that character. In rhetoric and professional communication, that discursive character is often the voice of an organization or business. Although usability testing often looks to identify problems in the user interface, user testing can also be used to assess how people make character judgments. In this paper, I have summarized readings and given an example to show how we might use ethos in a graduate-level class to consider the ethical dimensions related to character as a discursive performance and to outline a framework for assessing that performance.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116460044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00016
E. Brumberger, Allison Ellsworth
This paper presents preliminary findings of a project focused on strengthening engineering students’ communication abilities to better prepare them for the demands of their future workplaces. The project has several distinct but interconnected pieces, beginning with the assessment of a required engineering communication course. The assessment data revealed that the course is falling short in several areas. Recommendations to the program leadership included not only revising the course but also gathering additional data to determine whether students are graduating with the communication skills they will need to be successful professionally. The second phase of the project entails a survey of practitioners who comprise the industry advisory board for the engineering school—the first of several additional data collection points to identify curricular needs and how we might best address them. The board is very engaged with the school’s programs, sponsors capstone projects, and hires numerous program graduates. The survey gathers board members’ perspectives on the communication strengths and weaknesses of graduating seniors and recent graduates; it also collects information regarding new communication trends board members may be seeing in their workplaces, trends that engineering programs would want to incorporate into their pedagogy and curricula.
{"title":"Changing Course: Collaborative (Re)Design of an Engineering Communication Curriculum","authors":"E. Brumberger, Allison Ellsworth","doi":"10.1109/ProComm57838.2023.00016","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00016","url":null,"abstract":"This paper presents preliminary findings of a project focused on strengthening engineering students’ communication abilities to better prepare them for the demands of their future workplaces. The project has several distinct but interconnected pieces, beginning with the assessment of a required engineering communication course. The assessment data revealed that the course is falling short in several areas. Recommendations to the program leadership included not only revising the course but also gathering additional data to determine whether students are graduating with the communication skills they will need to be successful professionally. The second phase of the project entails a survey of practitioners who comprise the industry advisory board for the engineering school—the first of several additional data collection points to identify curricular needs and how we might best address them. The board is very engaged with the school’s programs, sponsors capstone projects, and hires numerous program graduates. The survey gathers board members’ perspectives on the communication strengths and weaknesses of graduating seniors and recent graduates; it also collects information regarding new communication trends board members may be seeing in their workplaces, trends that engineering programs would want to incorporate into their pedagogy and curricula.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114083068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/procomm57838.2023.00008
{"title":"ProComm 2023 Sponsors","authors":"","doi":"10.1109/procomm57838.2023.00008","DOIUrl":"https://doi.org/10.1109/procomm57838.2023.00008","url":null,"abstract":"","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124090263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00043
Bremen Vance, P. Brewer, A. Duin
Artificial intelligence (AI) writing tools have exploded, both in sophistication and quantity. So, too, perspectives on AI have exploded. Professional communicators of all types should consider how AI can play a role in our work. In this workshop, three university professors discuss AI writing tools, focusing primarily on generative AI, as resources and demonstrate ways these tools can be productively integrated into writing workflows. They also invite discussion about ways AI writing tools can be used to support writers and show how practitioners and educators can responsibly use AI tools as part of the communication process.
{"title":"Workshop: Using AI-Generated Content to Support the Writing Process","authors":"Bremen Vance, P. Brewer, A. Duin","doi":"10.1109/ProComm57838.2023.00043","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00043","url":null,"abstract":"Artificial intelligence (AI) writing tools have exploded, both in sophistication and quantity. So, too, perspectives on AI have exploded. Professional communicators of all types should consider how AI can play a role in our work. In this workshop, three university professors discuss AI writing tools, focusing primarily on generative AI, as resources and demonstrate ways these tools can be productively integrated into writing workflows. They also invite discussion about ways AI writing tools can be used to support writers and show how practitioners and educators can responsibly use AI tools as part of the communication process.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"97 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134289567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00029
Aidan O'Neill, Y. Cleary
Transfer of training, where what is learned in a training environment is applied in the work environment, is a nuanced and detailed topic. While the topic has been the subject of much research, studies of transfer tend to use evaluation instruments that are unique, making cross-study comparisons difficult to conduct. This paper proposes a standardized methodology for developing observable transfer outcomes, which will enable researchers to more easily make comparisons between studies.
{"title":"Measuring Transfer of Training Using Five-Component Objectives","authors":"Aidan O'Neill, Y. Cleary","doi":"10.1109/ProComm57838.2023.00029","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00029","url":null,"abstract":"Transfer of training, where what is learned in a training environment is applied in the work environment, is a nuanced and detailed topic. While the topic has been the subject of much research, studies of transfer tend to use evaluation instruments that are unique, making cross-study comparisons difficult to conduct. This paper proposes a standardized methodology for developing observable transfer outcomes, which will enable researchers to more easily make comparisons between studies.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"178 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132877881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/procomm57838.2023.00003
{"title":"Copyright Page","authors":"","doi":"10.1109/procomm57838.2023.00003","DOIUrl":"https://doi.org/10.1109/procomm57838.2023.00003","url":null,"abstract":"","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132046189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00050
Drake Gossi
This paper argues that family and tradition influence how entrepreneurs in small towns practice business. To do this, the paper repurposes interview data from a larger project about the link between small-town values and economic development. Specifically, the author coded interviews from 17 city leaders in a small town in central Texas using Thornton and Ocasio’s “Institutional Logics” framework. In doing so, the paper finds that entrepreneurial activity is entangled with three different institutional logics (family, community, market) and two different hybrids (family-market and family-market-community). The paper uses this finding both to qualify the claim that small-town entrepreneurial ecosystems only consist of community and market hybrids and to validate the argument that entrepreneurship is an everyday activity of balancing identity and infrastructure.
{"title":"The Institutional Logic of the Family in a Small-Town Entrepreneurial Ecosystem","authors":"Drake Gossi","doi":"10.1109/ProComm57838.2023.00050","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00050","url":null,"abstract":"This paper argues that family and tradition influence how entrepreneurs in small towns practice business. To do this, the paper repurposes interview data from a larger project about the link between small-town values and economic development. Specifically, the author coded interviews from 17 city leaders in a small town in central Texas using Thornton and Ocasio’s “Institutional Logics” framework. In doing so, the paper finds that entrepreneurial activity is entangled with three different institutional logics (family, community, market) and two different hybrids (family-market and family-market-community). The paper uses this finding both to qualify the claim that small-town entrepreneurial ecosystems only consist of community and market hybrids and to validate the argument that entrepreneurship is an everyday activity of balancing identity and infrastructure.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121532806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1109/ProComm57838.2023.00019
Belinda Oechsler, Sissi Closs, Y. Cleary
This brief paper focuses on the implementation of a pioneering technical communication program at a university in the sub-Saharan nation of Kenya. We discuss the relevance and accessibility of the Kenyan higher education system in terms of technical communication. This is followed by a brief description of our project to implement the first master’s program in technical communication in Kenya at Pwani University Kilifi. Reflecting on the gained experiences of a recent pilot project, the difficulties of curriculum development in the context of digitization for a Global South country with a theory-based university environment are presented, including our approaches to solving them.
这篇简短的论文聚焦于在撒哈拉以南国家肯尼亚的一所大学实施一项开创性的技术交流计划。我们从技术交流的角度讨论肯尼亚高等教育系统的相关性和可及性。随后简要介绍了我们在肯尼亚基利菲普瓦尼大学(Pwani University Kilifi)实施的第一个技术传播硕士项目。本文结合近期试点项目的经验，介绍了一个以理论为基础的大学环境下，全球南方国家数字化背景下课程开发的困难，以及我们解决这些困难的方法。
{"title":"Curriculum Development for the First Technical Communication Study Program in Kenya: The Challenges of Digitalization","authors":"Belinda Oechsler, Sissi Closs, Y. Cleary","doi":"10.1109/ProComm57838.2023.00019","DOIUrl":"https://doi.org/10.1109/ProComm57838.2023.00019","url":null,"abstract":"This brief paper focuses on the implementation of a pioneering technical communication program at a university in the sub-Saharan nation of Kenya. We discuss the relevance and accessibility of the Kenyan higher education system in terms of technical communication. This is followed by a brief description of our project to implement the first master’s program in technical communication in Kenya at Pwani University Kilifi. Reflecting on the gained experiences of a recent pilot project, the difficulties of curriculum development in the context of digitization for a Global South country with a theory-based university environment are presented, including our approaches to solving them.","PeriodicalId":423952,"journal":{"name":"2023 IEEE International Professional Communication Conference (ProComm)","volume":"389 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114241877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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