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A training program for information technology organizations transitioning to enterprise-wide client/server computing 向企业范围的客户机/服务器计算过渡的信息技术组织的培训计划
Pub Date : 1999-04-21 DOI: 10.1145/568504.568506
S. Galup
Islands of information are still common place in many organizations. Yet, the growth of electronic-business and the increased use of enterprise resource planning software suggest the transition to enterprise-wide information systems will be one of the most important challenges facing information technology organizations during this millenium.Facing a major "year 2000" software rewrite during the beginning of 1990, the organization in this case study decided to revamp their information systems using client/server technologies and establish a new way of doing business (PCISS Board Minutes, 1995). Their plan was to share data and software across organizational boundaries in an effort to reduce software development costs and increase data quality (PCTTP, 1995).Transitioning to this new paradigm required rethinking how the information technology organization was organized and managed. It also required updating the employee's skills (Lee, Trauth, & Farwell, 1995) and the building of team-based structures (DeSanctis & Jackson, 1994). This case study discusses the training program used to transition the employees to an enterprise-wide client/server computing model, a strategy that supports adult learning issues and fosters the creation of cross-functional teams.
信息孤岛在许多组织中仍然很常见。然而,电子商务的增长和企业资源规划软件使用的增加表明,向企业范围的信息系统的过渡将是信息技术组织在这一千年面临的最重要的挑战之一。在1990年初面临重大的“2000年”软件重写,本案例研究中的组织决定使用客户/服务器技术改造其信息系统,并建立一种新的经营方式(PCISS董事会会议纪要,1995年)。他们的计划是跨组织边界共享数据和软件,以减少软件开发成本并提高数据质量(PCTTP, 1995)。向这种新范式的过渡需要重新思考如何组织和管理信息技术组织。它还需要更新员工的技能(Lee, truth, & Farwell, 1995)和建立基于团队的结构(DeSanctis & Jackson, 1994)。本案例研究讨论了用于将员工转变为企业范围的客户机/服务器计算模型的培训计划,这是一种支持成人学习问题并促进跨职能团队创建的策略。
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引用次数: 1
Knowledge worker constraints in the productive use of information technology 知识工作者对信息技术的有效利用的制约
Pub Date : 1999-04-01 DOI: 10.1145/568498.568500
D. Drury, A. Farhoomand
The impact of Information Technology on managing enterprises continues unabated. Realizing the potential of IT has become a critical concern as the investments mount exponentially. The prosperity of organizations requires that IT resources are used productively by people.This study tests for constraints in the productive use of Information Technology by knowledge workers in organizations. The QRS® NUD*IST#8482; analysis package is used to analyze one hundred and twenty-five knowledge workers' written assessments. The non-directive assessments identified infrastructure, technical, information, and task categories of issues. The sub-categories of these issues lead to the identification of the structure of constraints.Information Technology can be better utilized to address users needs. The analyses reveal that infrastructure issues are critical. Organizations are not providing support necessary to utilize IT effectively. Technical issues are also important. The expected advantages of IT, such as speed and reliability, do not match knowledge workers expectations. Instead, they are perceived as constraints. The gap between expected and realized IT capabilities is much larger than expected. This leads to difficulties in alienation, anxiety, overload, and lower productivity. Knowledge workers offered their own solutions to resolving the principal, and sub-categories of constraints. Their views provide the basis for addressing practical problems and future research directions in improving knowledge worker productivity using Information Technology.
信息技术对企业管理的影响有增无减。随着投资呈指数增长,实现IT的潜力已成为一个关键问题。组织的繁荣需要人们有效地使用IT资源。本研究检验了知识工作者在组织中对信息技术的生产性使用的制约因素。QRS®NUD*IST#8482;分析包用于分析125名知识工作者的书面评估。非指示性评估确定了基础设施、技术、信息和任务类别的问题。这些问题的子类别导致了约束结构的识别。可以更好地利用信息技术来满足用户的需求。分析表明,基础设施问题至关重要。组织没有提供有效利用IT所必需的支持。技术问题也很重要。IT的预期优势,如速度和可靠性,与知识工作者的期望不匹配。相反,它们被视为约束。预期的和实现的IT能力之间的差距比预期的要大得多。这导致了疏离、焦虑、超负荷和生产力低下的困难。知识工作者提供了他们自己的解决方案来解决主要的和子类别的约束。他们的观点为利用信息技术提高知识型员工生产力的实际问题和未来的研究方向提供了依据。
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引用次数: 15
Implementing a small business information resource management course 实现小型企业信息资源管理课程
Pub Date : 1999-04-01 DOI: 10.1145/568498.568502
D. Lesjak
This describes the implementation of an Information Resources Management course in a Small Business Management program at the School of Business and Economics, University of Maribor, Slovenia. The aim of the course is to provide students with knowledge and experience to deal with information technology in small business from a managerial perspective. The theoretical part of the course is conducted in a classroom and the practical part is experienced in mentor firms. Thus students have an opportunity to compare, combine and verify "theory" and "practice" instantly and develop capability to transfer the acquired knowledge and skills into practice.
本文描述了斯洛文尼亚马里博尔大学工商经济学院小企业管理项目中信息资源管理课程的实施情况。本课程的目的是为学生提供从管理角度处理小型企业信息技术的知识和经验。课程的理论部分在课堂上进行,实践部分在导师公司中体验。因此,学生有机会将“理论”与“实践”进行即时的比较、结合和验证,并培养将所学知识和技能转化为实践的能力。
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引用次数: 0
Project manager's influence tactics and authority: a comparison across project structures 项目经理的影响策略和权威:跨项目结构的比较
Pub Date : 1999-04-01 DOI: 10.1145/568498.568499
S. Rivard, L. Raymond, F. Bergeron, Marie-Claude Aubin
Ever since firms started using computers for processing their business data, researchers and practitioners have been preoccupied by the successful implementation of information systems (IS). Over the years, researchers have studied several aspects of IS implementation, be it measuring success or developing and testing models that explain IS project success or failure. However, up to now, few IS implementation studies have focused on the role played by the project leader. This paper presents the results of a study of 139 IS project managers. The study examined both the tactics adopted by these project managers to influence people, and their level of decision authority. It then attempted to determine if these two characteristics varied along with the project's organizational structure. The findings of the study point to the mediating role played by project managers' level of decision authority in linking organization structures to influence tactics. While influence tactics used do not vary across project structures, they do so across various levels of decision authority. In turn, the level of authority of project leaders varies across structures and steadily increases on the functional-project continuum. Three influence profiles emerged from the study, namely, the humanist, the political and the authoritarian project manager, providing further interpretation to influence tactics and behavior in an IS development context.
自从企业开始使用计算机处理商业数据以来,研究人员和从业人员就一直专注于信息系统(IS)的成功实施。多年来,研究人员研究了IS实施的几个方面,无论是衡量成功还是开发和测试解释IS项目成功或失败的模型。然而,到目前为止,很少有关于项目负责人所扮演角色的信息系统实施研究。本文介绍了对139名IS项目经理的研究结果。该研究考察了这些项目经理影响他人的策略,以及他们的决策权水平。然后,它试图确定这两个特征是否随着项目的组织结构而变化。研究结果表明,项目经理的决策权水平在将组织结构与影响策略联系起来方面发挥了中介作用。虽然所使用的影响策略在不同的项目结构中并不不同,但它们在不同级别的决策权中是不同的。反过来,项目领导的权力水平在不同的结构中有所不同,并在功能-项目连续体中稳步增加。研究中出现了三种影响概况,即人文主义、政治和专制项目经理,为在IS开发背景下影响策略和行为提供了进一步的解释。
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引用次数: 5
Factors affecting professional competence of information technology professionals 影响信息技术专业人员专业能力的因素
Pub Date : 1998-07-01 DOI: 10.1145/311106.311107
J. Blanton, Thomas P. Schambach, K. Trimmer
Design and development of effective information technology (IT) based systems depends upon a staff of competent information technology professionals (ITPs). Due to the rapid pace of technological innovation, diverging application of IT, and changing role responsibilities of ITPs, it is becoming increasingly difficult for ITPs to maintain up-to-date professional competency.Although not extensively examined in IT research, professional obsolescence threats have been acknowledged and evaluated in referent research. Psychologists studying the engineering discipline have suggested individual characteristics, nature of work, and organizational climate as being important determinants of obsolescence.The purpose of this study was to evaluate the relationships between individual personality differences and manageable work context factors and the degree of professional competency, or conversely obsolescence of ITPs. Structural equation modeling was employed in evaluating the direct-effects model of professional competency. The study used questionnaires to obtain 161 usable self-report responses from systems analysts. The results suggest that individual personality differences and factors of the work environment do effect professional competency levels. Overall, the research model accounted for 44% of the variance in ITP competency.
设计和开发有效的信息技术(IT)为基础的系统依赖于合格的信息技术专业人员(ITPs)的工作人员。由于技术创新的步伐加快,信息技术应用的多样化,以及ITPs角色职责的变化,ITPs越来越难以保持最新的专业能力。虽然在IT研究中没有广泛地检查,但专业过时的威胁已经在参考研究中得到承认和评估。研究工程学科的心理学家认为,个人特征、工作性质和组织氛围是导致过时的重要决定因素。本研究的目的是评估个体人格差异和可管理的工作环境因素与ITPs专业能力程度或相反过时之间的关系。采用结构方程模型对职业胜任力的直接效应模型进行评价。该研究采用问卷调查的方式,从系统分析师那里获得了161份可用的自我报告。结果表明,个体性格差异和工作环境因素对职业胜任力水平有影响。总体而言,研究模型占ITP胜任力方差的44%。
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引用次数: 19
From silicon valley to silicon prairie: a long distance telecommuting case study 从硅谷到硅草原:远程远程办公案例研究
Pub Date : 1998-07-01 DOI: 10.1145/311106.311108
Anthony R. Hendrickson, T. Strader
The issues faced by firms in today's telecommunications environment are outlined and are discussed in juxtaposition with an actual telecommuting case study of Trade Reporting and Data Exchange, Inc. (T.R.A.D.E.), a software engineering company located in San Mateo, CA. Telecommuting was successful for T.R.A.D.E in the short term because a) required technology was widely available, b)the candidate initiated the idea and had the necessary industry and company experience, c)the organization could provide the flexible work arrangement while retaining a valuable employee, d)the employee was able to live in a geographic area of their choice, e)overall costs could be shared by the company and the employee, f)the job category was an ideal fit, and g)existing procedures were in place for communicating and managing the geographically detached worker. In the long run the employee left the company to take a job with a local software company because he missed the everyday interaction with co-workers.
本文概述了当今电信环境中公司所面临的问题,并结合贸易报告和数据交换公司(T.R.A.D.E.)的实际远程办公案例进行了讨论,T.R.A.D.E.是一家位于加利福尼亚州圣马特奥的软件工程公司。远程办公在短期内对T.R.A.D.E.来说是成功的,因为a)所需的技术广泛可用,b)候选人提出了这个想法,并具有必要的行业和公司经验。C)组织可以提供灵活的工作安排,同时保留有价值的员工,d)员工能够住在他们选择的地理区域,e)总成本可以由公司和员工分担,f)工作类别是理想的适合,g)现有的程序用于沟通和管理地理上分离的员工。从长远来看,该员工离开了公司,在当地一家软件公司找到了一份工作,因为他想念与同事的日常互动。
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引用次数: 4
Critical success factors for IS executive careers—evidence from case studies IS高管职业生涯的关键成功因素——来自案例研究的证据
Pub Date : 1998-07-01 DOI: 10.1145/311106.311109
Nansi Shi, D. Bennett
This article qualitatively analyzes the Critical Success Factors (CSFs) for Information Systems (IS) executive careers based on evidence gathered from five case studies carried out in 1997. Typical IS executive career paths are presented within a time series style and the CSFs are interpreted within a descriptive framework by synthesising the case data based on Social Cognitive Theory. The descriptive framework suggests that successful IS executive careers would most likely be achieved by well educated and experienced IS employees who have the right attitude towards both their career and work, together with good performance. They would also exhibit an ability for self-learning and to anticipate future IT uses, as well as having proficient IS management knowledge and skills while working with an appropriate organizational environment. Moreover, the framework systematically indicates the interactions between the coupling factors in the typical career development processes. This provides a benchmark for employees that are aiming at a senior IS executive career against which they can compare their own achievements and aspirations. It also raises propositions for further research on theory building.
本文基于从1997年进行的五个案例研究中收集的证据,定性地分析了信息系统(IS)高管职业生涯的关键成功因素(CSFs)。典型的信息系统高管职业道路以时间序列的方式呈现,并通过基于社会认知理论的案例数据综合,在描述性框架内解释CSFs。描述性框架表明,成功的信息系统管理人员职业生涯最有可能由受过良好教育和经验丰富的信息系统员工实现,他们对自己的职业和工作都有正确的态度,同时表现良好。他们还将表现出自我学习和预测未来信息技术使用的能力,以及在适当的组织环境中工作时精通信息技术管理知识和技能。此外,该框架系统地显示了典型职业发展过程中耦合因素之间的相互作用。这为那些立志成为高级it管理人员的员工提供了一个基准,他们可以将自己的成就和抱负与之进行比较。并对理论建设的进一步研究提出了建议。
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引用次数: 11
Perspectives on computer personnel research 计算机人才培养展望
Pub Date : 1998-04-01 DOI: 10.1145/292349.292350
G. Schell
Research appearing in Computer Personnel has focused on a number of topics between April 1994 and January 1998, the most consistent topic concerned the careers of information systems professionals. In preparation of articles, researchers have used a variety of references for their work. A surprising number of texts have been cited; the number of text citations is about 30% of the number of journal citations.The time period studied represents the first four years of Computer Personnel being a blind, peer reviewed journal. This article will review citations during this four year period and will make comparisons of the citations to recent journal rankings in Communications of the ACM.
在1994年4月至1998年1月期间,《计算机人员》的研究集中于若干主题,其中最一致的主题是关于信息系统专业人员的职业。在准备文章时,研究人员已经为他们的工作使用了各种参考文献。被引用的文本数量惊人;文本被引用的次数约占期刊被引用次数的30%。所研究的时间段代表了《计算机人员》作为一个盲的同行评审期刊的头四年。本文将回顾这四年期间的引文,并将引文与ACM通讯中最近的期刊排名进行比较。
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引用次数: 2
CASE tools: understanding the reasons for non-use 案例工具:了解不使用的原因
Pub Date : 1998-04-01 DOI: 10.1145/292349.292353
N. L. Chervany, Diane Lending
Computer-Aided Software Engineering (CASE) technologies are tools that provide automated assistance for software development [3]. The goal of introducing CASE tools is the reduction of the time and cost of software development and the enhancement of the quality of the systems developed [3], [20]. This paper explores the use of CASE tools. We ask several questions. Are CASE tools being used? If yes, what features within the tool are being used? Next, we explore two potential reasons for the expected low use. Do CASE tools change the job of the systems developer in an unattractive way? And are the people who are expected to use CASE tools motivated to use them?233 systems developers were surveyed to answer these questions. We found that CASE tools are being used but not in many companies. Within the companies that have adopted CASE tools, few people are actually using the tools. The systems developers who use CASE tools are using formal methodologies more often than systems developers who do not use CASE tools. Systems developers allocate their time differently depending on whether they are using a CASE tool or not. Those who use the tools are using few of the functions within the tools. Finally we found that people were basically neutral on whether they enjoyed using the tool and whether the tool was useful.
计算机辅助软件工程(CASE)技术是为软件开发提供自动化辅助的工具[3]。引入CASE工具的目标是减少软件开发的时间和成本,并提高所开发系统的质量[3],[20]。本文探讨了CASE工具的使用。我们问了几个问题。是否使用了CASE工具?如果是,使用的是工具中的哪些特性?接下来,我们将探讨预期低使用率的两个潜在原因。CASE工具是否以一种不吸引人的方式改变了系统开发人员的工作?那些被期望使用CASE工具的人会被激励去使用它们吗?我们调查了233位系统开发人员来回答这些问题。我们发现CASE工具正在被使用,但不是在很多公司中。在采用CASE工具的公司中,很少有人真正使用这些工具。使用CASE工具的系统开发人员比不使用CASE工具的系统开发人员更经常地使用正式的方法。系统开发人员根据他们是否使用CASE工具来分配他们的时间。那些使用工具的人很少使用工具中的功能。最后,我们发现人们在是否喜欢使用这个工具以及这个工具是否有用的问题上基本上是中立的。
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引用次数: 26
Coporate IT skill needs: a case study of BigCo. 企业IT技能需求:以大公司为例
Pub Date : 1998-04-01 DOI: 10.1145/292349.292354
S. Sawyer, K. Eschenfelder, Andrew Diekema, C. McClure
This paper reports on a case study of the IT skills and needs at one site. The data is organized by assessing the members of BigCo's Corporate IT group regarding their present IT skill levels and the perception of skill needs both now and three years in the future. This work relies on a categorization drawn from both academic and professional literature regarding skill needs for IT professionals. In doing this work we draw on surveys, interviews, focus groups and archival documents to build a rich and detailed perspective on skill needs for the IT professionals at BigCo's Corporate IT group. Findings show that there is an implicit set of conceptual IT skills that IT professionals are expected to have. Further, the non-IT skill needs are presently very important and are expected to become even more important. Finally, there are important department-level, experience, and gender variations in the responses suggesting that IT roles are growing both more numerous and more specialized.
本文报告了一个关于IT技能和需求的案例研究。这些数据是通过评估BigCo公司IT团队成员目前的IT技能水平以及对现在和未来三年内技能需求的看法来组织的。这项工作依赖于一个关于IT专业人员技能需求的学术和专业文献的分类。在这项工作中,我们利用调查、访谈、焦点小组和档案文件,对BigCo公司IT部门的IT专业人员的技能需求建立了丰富而详细的视角。调查结果表明,IT专业人员期望拥有一套隐含的概念性IT技能。此外,非it技能需求目前非常重要,并且预计将变得更加重要。最后,在回答中存在重要的部门级别、经验和性别差异,这表明IT角色的数量越来越多,也越来越专业化。
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引用次数: 17
期刊
ACM Sigcpr Computer Personnel
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