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Citizen Attitudes Towards E-Government Services 市民对电子政府服务的态度
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2020-01-01 DOI: 10.4018/ijpada.2020010102
Tugberk Kaya, Mustafa Sağsan, Mete Yildiz, T. Medeni, T. Medeni
This article presents the findings of a comparative study about citizen attitudes towards e-government services, which was conducted in the Northern and Southern Nicosia Municipalities in Cyprus. The study is important and valuable first due to the fact that Cyprus is a small island, a topic which received limited attention in e-government research. Second, Nicosia remains the world's last divided capital city, and e-government comparisons in divided capital cities are even rarer. The results show that both municipalities were rated poorly in terms of efficiency, transparency, and vision. The models also indicate that the development of e-government practices affect e-voting, perceived e-government benefits and organizational agility positively in both cases. Nepotism was found to negatively affect the development of e-government practices in the North, whereas human rights and social media have a positive effect. E-government practices affected the dissemination of democratic behaviour, and attitudes towards innovation and mobile government positively in Southern Nicosia.
本文介绍了一项在塞浦路斯北部和南部尼科西亚市进行的关于公民对电子政务服务态度的比较研究的结果。这项研究之所以重要和有价值,首先是因为塞浦路斯是一个小岛,这一主题在电子政务研究中受到的关注有限。其次,尼科西亚仍然是世界上最后一个分裂的首都,而分裂的首都之间的电子政务比较就更罕见了。结果显示,这两个城市在效率、透明度和愿景方面的评分都很低。模型还表明,电子政务实践的发展对电子投票、感知电子政务效益和组织敏捷性都有积极影响。裙带关系对北方电子政务实践的发展有负面影响,而人权和社交媒体则有积极影响。电子政务实践对南尼科西亚民主行为的传播、对创新和移动政府的态度产生了积极的影响。
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引用次数: 6
Public Policy Issues in Direct and Digital Marketing – Concerns and Initiatives 直接营销和数字营销中的公共政策问题——关注点和举措
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100105
Pratap Chandra Mandal
Companies require information about customers to understand them, know their preferences, and develop relationships with them. Companies employ a number of direct and digital marketing channels to collect information and intelligence about customers. Marketers adopt a number of unfair practices for collecting information through direct and digital marketing and this raises concerns about consumer privacy. The article discusses the various aspects of consumer privacy and the need for protecting consumer privacy. The article further focuses on the various regulations enforced by regulatory bodies and governments of countries to protect customers. Various initiatives taken by companies to protect customers are discussed. Direct and digital marketing channels allow companies to collect information and intelligence about customers and to influence them. However, companies should be sensitive to customer concerns. This will help companies in building long-term customer relationships.
公司需要有关客户的信息来了解他们,了解他们的偏好,并与他们发展关系。公司采用许多直接和数字营销渠道来收集有关客户的信息和情报。营销人员通过直接和数字营销收集信息时采取了一些不公平的做法,这引发了对消费者隐私的担忧。本文讨论了消费者隐私的各个方面以及保护消费者隐私的必要性。本文进一步关注各国监管机构和政府为保护客户而实施的各种法规。讨论了公司为保护客户而采取的各种举措。直接和数字营销渠道使公司能够收集有关客户的信息和情报并影响他们。然而,公司应该对客户的担忧保持敏感。这将有助于公司建立长期的客户关系。
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引用次数: 5
Utilizing Radio Frequency Identification in Libraries 射频识别在图书馆中的应用
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100102
P. Ganapathi, E. Abu-Shanab
Nowadays, RFID technology is widely being used in libraries across the world. This study is in line with global literature pertaining to the implementation of RFID technology in libraries and intends to explore and examine the perceptions of employees from two libraries in Qatar. Data was collected from both staff and managers using two separate surveys. The perceptions of both sets of employees were analyzed and compared to highlight the differences in benefits, drawbacks, and issues concerning the implementation of RFID in contrast to barcode. ‘Shelf management of resources,' ‘perceived RFID contributions,' and ‘workplace efficiency' were the top 3 rated dimensions pertaining to the use of RFID. Additionally, ‘increased customer satisfaction' was rated the highest among the reasons as to why RFID is adopted in libraries and the fact that all negative decision determinants were moderately perceived when compared to the positive ones indicates the overall positive attitude of managers in these libraries towards RFID technology. Further conclusions and future work are proposed at the end of the study.
如今,RFID技术在世界各地的图书馆得到了广泛的应用。这项研究与全球文献有关RFID技术在图书馆的实施是一致的,并打算探索和检查卡塔尔两家图书馆员工的看法。数据是通过两次单独的调查从员工和管理人员中收集的。对两组员工的看法进行了分析和比较,以突出与条形码相比,RFID的实现在优点、缺点和问题方面的差异。“资源的货架管理”、“可感知的RFID贡献”和“工作场所效率”是与RFID使用有关的前3个评级维度。此外,在图书馆采用RFID的原因中,“提高客户满意度”被评为最高,与积极的决定因素相比,所有消极的决定因素都被适度地感知,这一事实表明,这些图书馆的管理人员对RFID技术的总体积极态度。在研究的最后提出了进一步的结论和未来的工作。
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引用次数: 2
Exploring the Challenges and Possibilities of Pan African International Police Cooperation 探讨泛非国际警察合作的挑战和可能性
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100104
G. Gyamfi
In the promotion of global peace and security, police cooperation is considered one of the major pillars. This exploratory qualitative study focuses on the possibilities and challenges that should be overcome in the quest to practicalize the implementation of security policies and other legal instruments relating to police cooperation and collaboration in Africa. Twenty-five top police officers and other security experts in Ghana were selected as participants using snowball approach. The participants were interviewed for their views on international police cooperation focusing on cooperation among the various police forces in Africa. The outcome of the study revealed that the major challenges include financial constraints, language barriers, political interference, and problems associated with information technology systems. Recommendations made to overcome most of the challenges include strengthening the African Union Police (AFRIPOL), intelligence sharing with the aid of advanced information technology, and promoting research on police effectiveness on the African continent.
在促进全球和平与安全方面,警察合作被认为是主要支柱之一。这项探索性质的研究侧重于在非洲实际执行有关警察合作与协作的安全政策和其他法律文书时应克服的可能性和挑战。加纳的25名高级警官和其他安全专家被选为使用滚雪球方法的参与者。与会者接受了采访,询问他们对国际警察合作的看法,重点是非洲各警察部队之间的合作。研究结果显示,主要挑战包括财政限制、语言障碍、政治干预以及与信息技术系统相关的问题。为克服大多数挑战提出的建议包括加强非洲联盟警察,利用先进信息技术分享情报,以及促进对非洲大陆警察效率的研究。
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引用次数: 0
E-Government Adoption in Tunisia Extending Technology Acceptance Model 突尼斯的电子政务采用扩展了技术接受模式
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100103
Wadie Nasri
The purpose of this study is to examine the factors which affect e-government services adoption of Tunisian's citizens by using a technology acceptance model (TAM). The proposed conceptual model was extended by adding social influence, awareness, and quality of internet connection. The proposed model was empirically tested using survey data provided by 150 respondents and was analyzed using a structural equation model (SEM). The findings indicate that the proposed model is a stable model and a good explanatory. Perceived usefulness is predicted mutually by social influence and awareness. Moreover, perceived ease of use is predicted by quality of internet connection. This study contributes to the literature by providing a new research model for understanding e-government services adoption in Tunisia and its findings provide useful guidelines to develop policies and strategies to increase the adoption of e-government services.
本研究的目的是通过使用技术接受模型(TAM)来检验影响突尼斯公民采用电子政务服务的因素。通过增加社会影响力、意识和互联网连接质量,对所提出的概念模型进行了扩展。使用150名受访者提供的调查数据对所提出的模型进行了实证检验,并使用结构方程模型(SEM)进行了分析。研究结果表明,所提出的模型是一个稳定的模型,具有很好的解释性。感知有用性是由社会影响和意识相互预测的。此外,感知的易用性是通过互联网连接的质量来预测的。本研究为理解突尼斯采用电子政务服务提供了一个新的研究模型,为文献做出了贡献,其研究结果为制定政策和战略以增加电子政务服务的采用提供了有用的指导。
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引用次数: 6
Exploring Local Governance and E-Services in Qatar 探索卡塔尔的地方治理和电子服务
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-10-01 DOI: 10.4018/ijpada.2019100101
Nada Abdelkader Benmansour, N. Lari, Bethany Shockley
Properly implemented, e-government enables improved government efficiency and greater engagement with citizens. The State of Qatar has implemented many e-government initiatives but little has been done to investigate their progress. This study aims to bridge the knowledge gap by shedding the light on a specific e-government initiative: the Baladiya application system, the electronic service for municipalities. It uses qualitative data from semi-structured interviews conducted with the director of customer service in each of the municipalities in Qatar. An inductive approach allowed findings to emerge. E-government provides a broad array of services to local users however three main aspects remain problematic. First, the high quantity but low quality of information received from users via e-government hinders the customer relations. Second, while services are readily available, e-government channels are not widely adopted. Finally, the complex process for service delivery contributes to create a relatively opaque user experience.
电子政府若能妥善实施,可提高政府效率,并加强与市民的互动。卡塔尔国实施了许多电子政务举措,但很少对其进展进行调查。本研究旨在通过揭示一个特定的电子政务计划来弥合知识差距:Baladiya应用系统,市政当局的电子服务。它使用了与卡塔尔每个城市的客户服务主管进行的半结构化访谈的定性数据。归纳的方法使发现得以出现。电子政务为本地用户提供了广泛的服务,但在三个主要方面仍然存在问题。首先,电子政务接收到的用户信息数量多但质量低,阻碍了客户关系的发展。第二,虽然服务很容易获得,但电子政务渠道并没有被广泛采用。最后,服务交付的复杂过程导致了相对不透明的用户体验。
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引用次数: 6
Digital Government as Implementation Means for Sustainable Development Goals 数字政府作为可持续发展目标的实施手段
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070101
Ignacio Marcovecchio, M. Thinyane, Elsa Estevez, T. Janowski
One of the challenges for implementing Sustainable Development Goals (SDGs) is the measurement of indicators that represent progress towards such goals. Measuring such progress enables data-driven decision-making and management of SDG-relevant projects and strategies. The premise of this research is that measuring such indicators depends on measuring so-called means of implementation, i.e. activities that directly contribute to the achievement of SDGs. Building on this premise, this article studies how the measurement of digital government (DG) can contribute to the measurement of SDGs. In particular, how the indicators originating in three DG measurement instruments can inform the SDG indicators. The main finding is an alignment matrix, showing how the DG indicators contribute with varying level of specificity to the measurement of 10 SDG indicators.
实施可持续发展目标的挑战之一是衡量实现这些目标的进展情况。衡量这些进展有助于数据驱动的可持续发展目标相关项目和战略的决策和管理。这项研究的前提是,衡量这些指标取决于衡量所谓的实施手段,即直接有助于实现可持续发展目标的活动。在此前提下,本文研究了数字政府的计量如何有助于可持续发展目标的计量。特别是,源自三个DG测量仪器的指标如何为SDG指标提供信息。主要发现是一个比对矩阵,显示了DG指标如何以不同的特异性水平对10个SDG指标的测量做出贡献。
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引用次数: 14
Uncovering the Enablers, Benefits, Opportunities and Risks for Digital Open Government (DOG) 揭示数字开放政府(DOG)的推动因素、收益、机遇和风险
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070103
Muhammad Naeem
The systematic review approach has been used to collect, examine, interpret, and synthesize research regarding enablers, challenges, opportunities, risks, and the usefulness of open government. The current review adopted the meta-synthesis approach to conduct the systematic review on 61 selected research papers. The study has covered the enablers for such initiatives and how governments of various countries can achieve open government benefits like lower level of corruption, higher level of public awareness and education, high level of transparency, more democratic control, improve efficiency and effectiveness of public services, and improve public services. The author has extracted various risks and challenges that obstruct open government efforts from getting their full potential. The study is helpful for policymakers of those countries who are planning to implement an open government system in their countries. However, a cooperation bias is one of the most considerable limitations in research studies that are included in this systematic literature review.
系统审查方法已被用于收集、检查、解释和综合有关开放政府的推动因素、挑战、机遇、风险和有用性的研究。本综述采用元综合方法对61篇研究论文进行系统评价。这项研究涵盖了这些举措的推动因素,以及各国政府如何实现开放政府的利益,如降低腐败水平、提高公众意识和教育水平、提高透明度、加强民主控制、提高公共服务的效率和效力,以及改善公共服务。作者指出了阻碍政府公开努力充分发挥潜力的各种风险和挑战。该研究对那些计划在本国实施开放政府制度的国家的决策者有一定的帮助。然而,合作偏见是本系统文献综述中研究中最重要的局限性之一。
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引用次数: 3
Service, Openness and Engagement as Digitally-Based Enablers of Public Value? 服务、开放和参与是公共价值的数字化推动者?
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-07-01 DOI: 10.4018/IJPADA.2019070102
J. Roy
Public value creation is increasingly viewed as a central pivot of a government's digital transformation. The objective of this article is twofold: to better understand some of the major inhibitors of public value creation within a context of digital government, and to offer some fresh insight into how such inhibitors may be overcome in order to strengthen public value creation by leveraging digital governance innovation. In pursuing this objective, the author adopts the Government of Canada as a broad, qualitative and exploratory case study of digital government's capacities to generate public value. These findings reveal many structural and cultural inhibitors within the Government of Canada to innovation and public value creation across the inter-related realms of service, openness and engagement. How inhibitors can be addressed and eventually overcome is also discussed as a basis for future public sector reform and academic and applied research.
公共价值创造越来越被视为政府数字化转型的中心支点。本文的目的有两个:更好地理解数字政府背景下公共价值创造的一些主要阻碍因素,并就如何克服这些阻碍因素提供一些新的见解,以便通过利用数字治理创新来加强公共价值创造。为了实现这一目标,作者采用加拿大政府作为数字政府创造公共价值能力的广泛、定性和探索性案例研究。这些发现揭示了加拿大政府内部在服务、开放和参与等相互关联领域的创新和公共价值创造方面存在许多结构性和文化障碍。还讨论了如何处理和最终克服阻碍因素,作为未来公共部门改革以及学术和应用研究的基础。
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引用次数: 7
Employees' Participation in IT-Projects in the Public Sector 员工参与公共部门的IT项目
Q3 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2019-04-01 DOI: 10.4018/IJPADA.2019040102
Mariem Ben Rehouma
Employee participation in IT projects in the public sector is argued in the literature as a critical factor for the success and acceptance of IT. However, studies on employee participation reported on the lack of end-users participation in the public sector and on the need of improvement of participation concepts. This article investigates different participation practices and used methods for participation within different approaches such as Human Centered Design, Ethnography, Contextual Design and Human Resource Management, and explores opportunities for participation across the system developement life cycle in the public sector. The findings reveal a variety of participation opportunieties across the whole process. Finally, implications of these findings are discussed with suggestions for future research.
在文献中,员工参与公共部门的IT项目被认为是IT成功和接受的关键因素。但是,关于雇员参与的研究报告指出,最终用户在公共部门缺乏参与,需要改进参与概念。本文研究了不同的参与实践,并在不同的方法中使用了不同的参与方法,如以人为中心的设计、民族志、上下文设计和人力资源管理,并探索了在公共部门的系统开发生命周期中参与的机会。调查结果揭示了整个过程中各种各样的参与机会。最后,本文讨论了这些发现的意义,并对未来的研究提出了建议。
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引用次数: 6
期刊
International Journal of Public Administration in the Digital Age
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