Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition), by Steve Krug. 2013. New Riders, ISBN: 978–0321965516
With the huge movement of courses to an online format in 2020 that is continuing into 2021, it's a good time to take a look at aspects of the course that are in digital format. This includes course websites, syllabi, and assignments. Ideally, students would be able to navigate these things to find the information they needed quickly and easily without any help from the instructor. In practice, students often get lost in a tangle of hyperlinks, misinterpret directions, and can't find what they need without help. These experiences increase the undesirable difficulty of the course.
Desirable difficulties, a term coined by psychologist Robert Bjork (National Research Council, 1994), are anything that challenges the brain and leads to an increase in long-term retention of information. Undesirable difficulties, on the other hand, are things that take up cognitive space, but do not enhance learning. Undesirable difficulties, such as unclear instructions or a course site that is difficult to navigate, may actually decrease learning because they can disrupt the process of storing information in long-term memory (Chen et al., 2018). We can help decrease undesirable difficulties in courses, particularly in online courses, by providing students a course site that is easy to navigate and assignments with directions that are short and easy to follow. This has the added benefit of reducing the number of emails from students asking where things are on the website or what they are supposed to do in a given assignment!
To get started on making our course sites and assignments easier to navigate, we can look at the information currently available on web usability. Steve Krug, a usability consultant, has an excellent—and relatively short—guide to web usability through proper design. In his book, Don't Make Me Think, Revisited, Krug reviews the basic principles of web design for maximum usability, including mobile design. Although this book was originally published around 2000 and the Revisited (3rd) edition was published in 2013, the general principles are still highly useful. People still navigate websites in the same way and have become used to certain conventions, like navigation links being either on the top or the left side of the page.
Don't worry, you don't have to know a single line of code to get the full benefit of this book! It's a fast read with plenty of illustrations and examples to explain the points made. It's also full of humor, which definitely helps the points to stick. Krug starts with what he calls his first law of usability: Don't make me think. The design of a website should make where to do and what to do so obvious to the user that they have to use no brainpower to find what they came for. For example, if a student is loo