Pub Date : 2021-01-01DOI: 10.1504/IJBPM.2021.112126
Alan Pooley, J. Chan
This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile method. We conceptualise and proposed a performance framework with both tangible and intangible indicators. Then, we test the applicability of the proposed framework through an in-depth case study. The findings suggest that the implementation of the planned Agile tools and processes have an impact on the firm performance as shown in the set of indicators. With Agile implementation, the firm performance was enhanced with an increase in the number of projects won and the increase in turnover, which are the tangible indicators. The intangible indicators, engagement and knowledge management, were also enhanced. But there are some concerns which firm should address.
{"title":"A case study on performance assessment framework for Agile processes","authors":"Alan Pooley, J. Chan","doi":"10.1504/IJBPM.2021.112126","DOIUrl":"https://doi.org/10.1504/IJBPM.2021.112126","url":null,"abstract":"This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile method. We conceptualise and proposed a performance framework with both tangible and intangible indicators. Then, we test the applicability of the proposed framework through an in-depth case study. The findings suggest that the implementation of the planned Agile tools and processes have an impact on the firm performance as shown in the set of indicators. With Agile implementation, the firm performance was enhanced with an increase in the number of projects won and the increase in turnover, which are the tangible indicators. The intangible indicators, engagement and knowledge management, were also enhanced. But there are some concerns which firm should address.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"32 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66700179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijbpm.2021.10041320
G. Migliaccio, P. Pavone
{"title":"Profitability of the Italian farming companies and the impact of financial crisis: a quantitative research using accounting data","authors":"G. Migliaccio, P. Pavone","doi":"10.1504/ijbpm.2021.10041320","DOIUrl":"https://doi.org/10.1504/ijbpm.2021.10041320","url":null,"abstract":"","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66699987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijbpm.2021.10041322
A. D. N. Sarma
{"title":"A generic architecture for alert notification and monitoring system based on event processing framework","authors":"A. D. N. Sarma","doi":"10.1504/ijbpm.2021.10041322","DOIUrl":"https://doi.org/10.1504/ijbpm.2021.10041322","url":null,"abstract":"","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66700043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijbpm.2021.10041300
Y. Hsieh, Dauw-Song Zhu, Chien Chien Hsu, Min-Jon Kuo
{"title":"Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress","authors":"Y. Hsieh, Dauw-Song Zhu, Chien Chien Hsu, Min-Jon Kuo","doi":"10.1504/ijbpm.2021.10041300","DOIUrl":"https://doi.org/10.1504/ijbpm.2021.10041300","url":null,"abstract":"","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66700188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.1504/ijbpm.2021.10034012
Felipe Kopp Leite, Elvis Silveira Martins, Otávio Augusto Zanin Delevedove, C. Gomes, Michele Raasch
{"title":"Organisational flourishing and performance: research with professors from a public university","authors":"Felipe Kopp Leite, Elvis Silveira Martins, Otávio Augusto Zanin Delevedove, C. Gomes, Michele Raasch","doi":"10.1504/ijbpm.2021.10034012","DOIUrl":"https://doi.org/10.1504/ijbpm.2021.10034012","url":null,"abstract":"","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66700032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-30DOI: 10.1504/ijbpm.2020.10032537
Welcome Sibanda, A. Bakhouche, M. Chaita, Mounir Kehal
This paper investigates the determinants of disruptive digital technology adoption by SMEs the UAE. Despite evident benefits, little is known from a high-income transition economy perspective. The paper exploits this gap with a survey questionnaire administered on a sample of 500 state registered SMEs, whose data is examined via factor analysis and a regression model. The results indicate that the key determinants of disruptive dig-tech adoption are ownership structure, size, education, industrial and gender. Concentrated shareholding, small size, male-gender and family ownership exert a negative impact on disruptive dig-tech adoption. SMEs controlled by the young and educated are early and significant adopters of dig-tech. The sample is small which may limit the generalisability of the results. Expanding the sample may generate a wider diversity of industrial sectors and yield meaningful insights. The results offer all stakeholders insights into disruptive dig-tech adoption, especially where digitisation drives government policy.
{"title":"Disruptive technology adoption dynamics by United Arab Emirates small-to-medium enterprises","authors":"Welcome Sibanda, A. Bakhouche, M. Chaita, Mounir Kehal","doi":"10.1504/ijbpm.2020.10032537","DOIUrl":"https://doi.org/10.1504/ijbpm.2020.10032537","url":null,"abstract":"This paper investigates the determinants of disruptive digital technology adoption by SMEs the UAE. Despite evident benefits, little is known from a high-income transition economy perspective. The paper exploits this gap with a survey questionnaire administered on a sample of 500 state registered SMEs, whose data is examined via factor analysis and a regression model. The results indicate that the key determinants of disruptive dig-tech adoption are ownership structure, size, education, industrial and gender. Concentrated shareholding, small size, male-gender and family ownership exert a negative impact on disruptive dig-tech adoption. SMEs controlled by the young and educated are early and significant adopters of dig-tech. The sample is small which may limit the generalisability of the results. Expanding the sample may generate a wider diversity of industrial sectors and yield meaningful insights. The results offer all stakeholders insights into disruptive dig-tech adoption, especially where digitisation drives government policy.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48350919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-30DOI: 10.1504/ijbpm.2020.10032535
V. Martins, S. Ensslin
The purpose of this qualitative research is to analyse the highlights of the characteristics and reflecting on the essential and sufficient elements in a definition of PE, identified in international scientific publications, of a theoretical nature. In order to steer the proceedings, ProKnow-C was used to select the bibliographic portfolio with 31 articles. These 31 articles were written by 55 authors, 31 from the UK institutions, and the rest from institutions in 13 countries. The researcher identified with the largest cooperation network was Umit Bititci. The existence of coupling documents (20 articles) was stated, Neely's et al. (1995) research being the most influential, and the lack of consensus in the conceptualisation of performance evaluation (PE) and the declaration of the elements that compose the theoretical background. In the PE definitions the following items were identified: 139 constitutive elements: 55 characteristics, 32 functions and 52 processes, eight of them present in the three groups.
{"title":"Performance evaluation: what theoretical studies highlight about this theme","authors":"V. Martins, S. Ensslin","doi":"10.1504/ijbpm.2020.10032535","DOIUrl":"https://doi.org/10.1504/ijbpm.2020.10032535","url":null,"abstract":"The purpose of this qualitative research is to analyse the highlights of the characteristics and reflecting on the essential and sufficient elements in a definition of PE, identified in international scientific publications, of a theoretical nature. In order to steer the proceedings, ProKnow-C was used to select the bibliographic portfolio with 31 articles. These 31 articles were written by 55 authors, 31 from the UK institutions, and the rest from institutions in 13 countries. The researcher identified with the largest cooperation network was Umit Bititci. The existence of coupling documents (20 articles) was stated, Neely's et al. (1995) research being the most influential, and the lack of consensus in the conceptualisation of performance evaluation (PE) and the declaration of the elements that compose the theoretical background. In the PE definitions the following items were identified: 139 constitutive elements: 55 characteristics, 32 functions and 52 processes, eight of them present in the three groups.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46689629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-30DOI: 10.1504/ijbpm.2020.10032534
Josiane De Fatima Rosa Da Silva, G. H. Mendes, Jorge Henrique O. Silva, G. Ganga, Manoel Fernandes Martins, Ricardo Coser Mergulhão
This article aims to examine the performance measurement practices implemented by ombudsman offices of Brazilian public higher education institutions (BPHEI) and their impact on the ombudsman's effectiveness. Data collection involved a survey method, and the structural equation modelling technique was used to test the research hypothesis. The results indicate a low maturity level regarding the use of performance practices for BPHEI ombudsmen. However, when they are implemented, they have a positive impact on the practices of ombudsman offices and their effectiveness. The article concludes with a discussion about how the study extends previous research on ombudsman performance and the implications for practitioners and future research.
{"title":"Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions","authors":"Josiane De Fatima Rosa Da Silva, G. H. Mendes, Jorge Henrique O. Silva, G. Ganga, Manoel Fernandes Martins, Ricardo Coser Mergulhão","doi":"10.1504/ijbpm.2020.10032534","DOIUrl":"https://doi.org/10.1504/ijbpm.2020.10032534","url":null,"abstract":"This article aims to examine the performance measurement practices implemented by ombudsman offices of Brazilian public higher education institutions (BPHEI) and their impact on the ombudsman's effectiveness. Data collection involved a survey method, and the structural equation modelling technique was used to test the research hypothesis. The results indicate a low maturity level regarding the use of performance practices for BPHEI ombudsmen. However, when they are implemented, they have a positive impact on the practices of ombudsman offices and their effectiveness. The article concludes with a discussion about how the study extends previous research on ombudsman performance and the implications for practitioners and future research.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48226554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-30DOI: 10.1504/ijbpm.2020.10032514
Neetu Yadav
The study aims at showcasing the application of system dynamic (SD) methodology for developing 'system dynamics-based performance management model' where one of the Indian automobile manufacturing firms has been chosen as the context. Flexible strategy game-card has been used as a theoretical basis for developing the performance management system (PMS). The model emphasises looking beyond the dynamics of leading and lagging performance indicators and capturing dynamics of strategic interventions and firm's performance. The study adopts SD methodology, and it is tools as causal loop diagrams and feedback loops to capture dynamics of strategic interventions and lagging performance indicators. ISEE systems STELLA 10.0.2 software package has been used to develop the stock-and-flow diagram. The results of SD model simulation portray that introduction of new products in light commercial vehicles segment, and value-addition by training and development of staff lead to an increase in the sales volume, thus supporting formulated hypotheses. This study goes beyond the dynamics of leading-lagging performance indicators and highlights the interaction of strategic interventions/actions with firm's performance that enables managers to visualise systems perspective and feedback on actions taken.
{"title":"Application of system dynamics methodology in performance management system: a case study of Indian automotive firm","authors":"Neetu Yadav","doi":"10.1504/ijbpm.2020.10032514","DOIUrl":"https://doi.org/10.1504/ijbpm.2020.10032514","url":null,"abstract":"The study aims at showcasing the application of system dynamic (SD) methodology for developing 'system dynamics-based performance management model' where one of the Indian automobile manufacturing firms has been chosen as the context. Flexible strategy game-card has been used as a theoretical basis for developing the performance management system (PMS). The model emphasises looking beyond the dynamics of leading and lagging performance indicators and capturing dynamics of strategic interventions and firm's performance. The study adopts SD methodology, and it is tools as causal loop diagrams and feedback loops to capture dynamics of strategic interventions and lagging performance indicators. ISEE systems STELLA 10.0.2 software package has been used to develop the stock-and-flow diagram. The results of SD model simulation portray that introduction of new products in light commercial vehicles segment, and value-addition by training and development of staff lead to an increase in the sales volume, thus supporting formulated hypotheses. This study goes beyond the dynamics of leading-lagging performance indicators and highlights the interaction of strategic interventions/actions with firm's performance that enables managers to visualise systems perspective and feedback on actions taken.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47268604","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-05-19DOI: 10.1504/ijbpm.2020.10029545
A. Bakhouche, Welcome Sibanda, Randa AlChaar, Mohamed Boulkeroua, Eman A. Zabalawi
This paper provides a comprehensive analysis of cost efficiency of insurance firms operating in GCC countries and Jordan during 2009-2017. The DEA approach was applied to estimate cost efficiency and its components-allocative, pure technical and scale efficiency, inputs and outputs variables are defined according to the value-added approach, and in the second-stage regression analysis, we test a set of hypotheses on the relationship between efficiency and selected variables capturing firms' heterogeneities and other environmental variables controlling for market structure, economic conditions and governance. The results point to the substantial efficiency improvement potential in all markets under study with large discrepancies in efficiency scores across the GCC countries suggesting divergence and difference stage of sector development and heterogeneity of regulation. The findings reveal that firm-specific variables such as size, profitability, solvency and investment concentration, have impact on efficiency, while no significant difference in efficiency was found between conventional and Takaful insurance firms.
{"title":"Analysis of cost efficiency in GCC and Jordan's insurance sectors: DEA approach","authors":"A. Bakhouche, Welcome Sibanda, Randa AlChaar, Mohamed Boulkeroua, Eman A. Zabalawi","doi":"10.1504/ijbpm.2020.10029545","DOIUrl":"https://doi.org/10.1504/ijbpm.2020.10029545","url":null,"abstract":"This paper provides a comprehensive analysis of cost efficiency of insurance firms operating in GCC countries and Jordan during 2009-2017. The DEA approach was applied to estimate cost efficiency and its components-allocative, pure technical and scale efficiency, inputs and outputs variables are defined according to the value-added approach, and in the second-stage regression analysis, we test a set of hypotheses on the relationship between efficiency and selected variables capturing firms' heterogeneities and other environmental variables controlling for market structure, economic conditions and governance. The results point to the substantial efficiency improvement potential in all markets under study with large discrepancies in efficiency scores across the GCC countries suggesting divergence and difference stage of sector development and heterogeneity of regulation. The findings reveal that firm-specific variables such as size, profitability, solvency and investment concentration, have impact on efficiency, while no significant difference in efficiency was found between conventional and Takaful insurance firms.","PeriodicalId":44434,"journal":{"name":"International Journal of Business Performance Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2020-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66699768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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