Sudesh Sheoran, S. Mohanasundaram, R. Kasilingam, S. Vij
The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits depends on their usability and accessibility, besides their content. This study conducts an integrated assessment and comparison of the OGD portals of 75 countries based on their usability and accessibility. The usability of the portals is measured through several technical indicators, classified into performance metrics, browser timings, and optimisation using automated diagnostic tools. Accessibility is evaluated through portals' conformance to web content accessibility guidelines (WCAG). The ‘technique for order of preference by similarity to ideal solution' (TOPSIS) and entropy weight method are used to rank the portals. The findings of this study could be helpful for policymakers and internal stakeholders of OGD initiatives to identify the focus area and make decisions on resource allocation.
{"title":"Usability and Accessibility of Open Government Data Portals of Countries Worldwide","authors":"Sudesh Sheoran, S. Mohanasundaram, R. Kasilingam, S. Vij","doi":"10.4018/ijegr.322307","DOIUrl":"https://doi.org/10.4018/ijegr.322307","url":null,"abstract":"The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits depends on their usability and accessibility, besides their content. This study conducts an integrated assessment and comparison of the OGD portals of 75 countries based on their usability and accessibility. The usability of the portals is measured through several technical indicators, classified into performance metrics, browser timings, and optimisation using automated diagnostic tools. Accessibility is evaluated through portals' conformance to web content accessibility guidelines (WCAG). The ‘technique for order of preference by similarity to ideal solution' (TOPSIS) and entropy weight method are used to rank the portals. The findings of this study could be helpful for policymakers and internal stakeholders of OGD initiatives to identify the focus area and make decisions on resource allocation.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88355153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although governments are investing heavily in big data analytics, reports show mixed results in terms of performance. Whilst big data analytics capability provided a valuable lens in business and seems useful for the public sector, there is little knowledge of its relationship with governmental performance. This study aims to explain how big data analytics capability led to governmental performance. Using a survey research methodology, an integrated conceptual model is proposed highlighting a comprehensive set of big data analytics resources influencing governmental performance. The conceptual model was developed based on prior literature. Using a PLS-SEM approach, the results strongly support the posited hypotheses. Big data analytics capability has a strong impact on governmental efficiency, effectiveness, and fairness. The findings of this paper confirmed the imperative role of big data analytics capability in governmental performance in the public sector, which earlier studies found in the private sector. This study also validated measures of governmental performance.
{"title":"Big Data Analytics Capability and Governmental Performance","authors":"G. Ongena, Arjen Davids","doi":"10.4018/ijegr.321638","DOIUrl":"https://doi.org/10.4018/ijegr.321638","url":null,"abstract":"Although governments are investing heavily in big data analytics, reports show mixed results in terms of performance. Whilst big data analytics capability provided a valuable lens in business and seems useful for the public sector, there is little knowledge of its relationship with governmental performance. This study aims to explain how big data analytics capability led to governmental performance. Using a survey research methodology, an integrated conceptual model is proposed highlighting a comprehensive set of big data analytics resources influencing governmental performance. The conceptual model was developed based on prior literature. Using a PLS-SEM approach, the results strongly support the posited hypotheses. Big data analytics capability has a strong impact on governmental efficiency, effectiveness, and fairness. The findings of this paper confirmed the imperative role of big data analytics capability in governmental performance in the public sector, which earlier studies found in the private sector. This study also validated measures of governmental performance.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82733828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Al-Haddad, Abdel-Aziz Ahmad Sharabati, M. A. Al Khasawneh, S. Mazahreh, Yazeed Turki Kawar
Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.
{"title":"Behavioral Acceptance of Electronic Government in Jordan","authors":"S. Al-Haddad, Abdel-Aziz Ahmad Sharabati, M. A. Al Khasawneh, S. Mazahreh, Yazeed Turki Kawar","doi":"10.4018/ijegr.321459","DOIUrl":"https://doi.org/10.4018/ijegr.321459","url":null,"abstract":"Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2023-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81909111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Civil servants are the main users of e-public procurement applications. Their attitude toward using the new system is a crucial element for its successful implementation. However, few studies focused on this topic in public administration research. To address this question, the author examines the digitalization of public procurement in Belgium. He relied on a mixed quantitative-qualitative methodology. The findings showed that six factors were validated quantitatively and qualitatively as having significant influence on the attitude of civil servants, namely perceived usefulness, perceived ease of use, training, resources, position of the hierarchy, and clients' attitudes. The author concludes with theoretical and practical implications as well as an agenda for future research.
{"title":"What Are the Determinants of the Attitude of Civil Servants Toward Using e-Public Procurement?","authors":"Mohamad Amin Alomar","doi":"10.4018/ijegr.320500","DOIUrl":"https://doi.org/10.4018/ijegr.320500","url":null,"abstract":"Civil servants are the main users of e-public procurement applications. Their attitude toward using the new system is a crucial element for its successful implementation. However, few studies focused on this topic in public administration research. To address this question, the author examines the digitalization of public procurement in Belgium. He relied on a mixed quantitative-qualitative methodology. The findings showed that six factors were validated quantitatively and qualitatively as having significant influence on the attitude of civil servants, namely perceived usefulness, perceived ease of use, training, resources, position of the hierarchy, and clients' attitudes. The author concludes with theoretical and practical implications as well as an agenda for future research.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2023-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79604621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Innovation has prime importance and significant contribution in advancement of humanity as a whole. Its significance cannot be denied by any organization, country, community or any other entity. It’s equally important for public as well as private sectors, developed or developing nations, be it western or oriental. Still, the scholastic attention to study innovation is inclined more towards private sectors in western developed countries. It is attempted here to study issues related to innovation in a different context using primary data. This study attempts to find out relationship between strategy typology and innovation. Study reveals that majority of PSEs have adopted Defender type of strategy and prevalently pursuing Process innovation followed by Market innovation. MANOVA test confirms this relationship between Defender type of strategy and Process innovation. The study also provides an innovation audit of Indian PSEs in manufacturing sector.
{"title":"Influence of Strategy Typology on Innovation","authors":"","doi":"10.4018/ijegr.298156","DOIUrl":"https://doi.org/10.4018/ijegr.298156","url":null,"abstract":"Innovation has prime importance and significant contribution in advancement of humanity as a whole. Its significance cannot be denied by any organization, country, community or any other entity. It’s equally important for public as well as private sectors, developed or developing nations, be it western or oriental. Still, the scholastic attention to study innovation is inclined more towards private sectors in western developed countries. It is attempted here to study issues related to innovation in a different context using primary data. This study attempts to find out relationship between strategy typology and innovation. Study reveals that majority of PSEs have adopted Defender type of strategy and prevalently pursuing Process innovation followed by Market innovation. MANOVA test confirms this relationship between Defender type of strategy and Process innovation. The study also provides an innovation audit of Indian PSEs in manufacturing sector.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2022-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75022666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen's drivers and inhibitors for engaging with OGD, they have not yet been integrated into a single conceptual model. The aims of this study are twofold: 1) to systematically review the literature on individual citizens' drivers and inhibitors for engaging with OGD and 2) to develop a conceptual model of citizen engagement with OGD based on the findings of the literature review. To attain this objective, the authors systematically analyzed 52 papers published in the period 2009-2019. Seven categories of drivers of citizen engagement are identified: citizen's profile, personal, performance-related, economic, social, technical, and political. Three groups of inhibitors are also identified: citizen's profile, technical, and political. This study helps in understanding how the engagement of citizens can be enhanced.
{"title":"Citizen Engagement With Open Government Data","authors":"A. Purwanto, Anneke Zuiderwijk, M. Janssen","doi":"10.1108/tg-06-2019-0051","DOIUrl":"https://doi.org/10.1108/tg-06-2019-0051","url":null,"abstract":"Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services provisioning and ability to address societal problems. Although previous research gives insight into citizen's drivers and inhibitors for engaging with OGD, they have not yet been integrated into a single conceptual model. The aims of this study are twofold: 1) to systematically review the literature on individual citizens' drivers and inhibitors for engaging with OGD and 2) to develop a conceptual model of citizen engagement with OGD based on the findings of the literature review. To attain this objective, the authors systematically analyzed 52 papers published in the period 2009-2019. Seven categories of drivers of citizen engagement are identified: citizen's profile, personal, performance-related, economic, social, technical, and political. Three groups of inhibitors are also identified: citizen's profile, technical, and political. This study helps in understanding how the engagement of citizens can be enhanced.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2020-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86729515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-01DOI: 10.4018/IJEGR.2018100101
G. Pereira, Gregor Eibl, Constantinos Stylianou, Gilberto Martínez, Haris Neophytou, P. Parycek
Smart government relies both on the application of digital technologies to enable citizen's participation in order to achieve a high level of citizen centricity and on data-driven decision making in order to improve the quality of life of citizens. Data-driven decisions in turn depend on accessible and reliable datasets, which open government and social media data are likely to promise. The SmartGov project uses digital technologies by integrating open and social media data in Fuzzy Cognitive Maps to model real life problems and simulate different scenarios leading to better decision making. This research performed a multiple-case analysis in two pilot cities. Both municipalities use the technologies to find the best routes: Limassol to improve the garbage collection and Quart de Poblet to improve the walking routes of chaperones guiding children to school. The article proposes a generic framework for Smart City Governance focusing on the inputs and outcomes of this process in the use of technologies for policy making built based on the analysis of the SmartGov.
{"title":"The Role of Smart Technologies to Support Citizen Engagement and Decision Making","authors":"G. Pereira, Gregor Eibl, Constantinos Stylianou, Gilberto Martínez, Haris Neophytou, P. Parycek","doi":"10.4018/IJEGR.2018100101","DOIUrl":"https://doi.org/10.4018/IJEGR.2018100101","url":null,"abstract":"Smart government relies both on the application of digital technologies to enable citizen's participation in order to achieve a high level of citizen centricity and on data-driven decision making in order to improve the quality of life of citizens. Data-driven decisions in turn depend on accessible and reliable datasets, which open government and social media data are likely to promise. The SmartGov project uses digital technologies by integrating open and social media data in Fuzzy Cognitive Maps to model real life problems and simulate different scenarios leading to better decision making. This research performed a multiple-case analysis in two pilot cities. Both municipalities use the technologies to find the best routes: Limassol to improve the garbage collection and Quart de Poblet to improve the walking routes of chaperones guiding children to school. The article proposes a generic framework for Smart City Governance focusing on the inputs and outcomes of this process in the use of technologies for policy making built based on the analysis of the SmartGov.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76578907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-07-01DOI: 10.4018/978-1-5225-9860-2.ch080
D. A. AbdullahAnnie, M. L. ChanCalvin, LimSyamimi Ariff
Education and training is recognized to be important to the success of e-government. Nonetheless, research in e-government education has remained at a nascent phase. This paper advances the state o...
教育和培训被认为是电子政府成功的重要因素。然而，电子政务教育的研究仍处于起步阶段。本文提出了……
{"title":"Developing an E-Government Training Program","authors":"D. A. AbdullahAnnie, M. L. ChanCalvin, LimSyamimi Ariff","doi":"10.4018/978-1-5225-9860-2.ch080","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch080","url":null,"abstract":"Education and training is recognized to be important to the success of e-government. Nonetheless, research in e-government education has remained at a nascent phase. This paper advances the state o...","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83055504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-07-01DOI: 10.4018/978-1-5225-9860-2.ch095
JosephBwalya Kelvin, du PlessisTanya
This study investigates whether e-Government consumers citizens and businesses in selected towns in Zambia are aware of the anticipated benefits of e-Government. Awareness translates into recogniti...
{"title":"Consumers' Awareness of the Value of E-Government in Zambia","authors":"JosephBwalya Kelvin, du PlessisTanya","doi":"10.4018/978-1-5225-9860-2.ch095","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch095","url":null,"abstract":"This study investigates whether e-Government consumers citizens and businesses in selected towns in Zambia are aware of the anticipated benefits of e-Government. Awareness translates into recogniti...","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2015-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73026489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-01-01DOI: 10.4018/978-1-59904-913-7.CH008
P. Norris, J. Curtice
This study focuses on the capacity of the Internet for strengthening political activism. The first part summarizes debates about these issues in the previous literature. This study starts from the premise that political activism is a multidimensional phenomenon and that we need to understand how different channels of participation relate to the social and political characteristics of the online population. We predict that certain dimensions of activism will probably be strengthened by the rise of the knowledge society, particularly cause-oriented forms of political participation, reflecting the prior social and political characteristics of the online population. By contrast, we expect the Internet to have far less impact upon conventional channels of political participation, exemplified by election campaigns. The second part summarizes the sources of data and the key measures of political activism used in this study, drawing upon the British Social Attitudes Survey from 2003. The third part examines the evidence for the relationship between use of the Internet and patterns of civic engagement in the British context. The conclusion summarizes the results and considers their broader implications.
{"title":"If You Build a Political Web Site, Will They Come? The Internet and Political Activism in Britain","authors":"P. Norris, J. Curtice","doi":"10.4018/978-1-59904-913-7.CH008","DOIUrl":"https://doi.org/10.4018/978-1-59904-913-7.CH008","url":null,"abstract":"This study focuses on the capacity of the Internet for strengthening political activism. The first part summarizes debates about these issues in the previous literature. This study starts from the premise that political activism is a multidimensional phenomenon and that we need to understand how different channels of participation relate to the social and political characteristics of the online population. We predict that certain dimensions of activism will probably be strengthened by the rise of the knowledge society, particularly cause-oriented forms of political participation, reflecting the prior social and political characteristics of the online population. By contrast, we expect the Internet to have far less impact upon conventional channels of political participation, exemplified by election campaigns. The second part summarizes the sources of data and the key measures of political activism used in this study, drawing upon the British Social Attitudes Survey from 2003. The third part examines the evidence for the relationship between use of the Internet and patterns of civic engagement in the British context. The conclusion summarizes the results and considers their broader implications.","PeriodicalId":44480,"journal":{"name":"International Journal of Electronic Government Research","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2006-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74591760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：