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Adjusting the library performance standards for consortia services: a case study 调整联盟服务的图书馆性能标准:一个案例研究
IF 1.1 Q2 Social Sciences Pub Date : 2023-08-28 DOI: 10.1108/pmm-04-2023-0010
Thalia Gonda, C. Papatheodorou
PurposeThis study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using real data from HEAL-Link, the national consortium of Greek academic and research libraries to calculate the indicators.Design/methodology/approachThe paper reports on the related work regarding the services consortia offer to their members and the known methods and tools for assessing consortia services; the HEAL-Link case study, the aggregation and handling of data, is presented; ISO 11620 performance indicators for HEAL-Link services are calculated, and the results are discussed in terms of what was learnt- about the consortium, about measuring consortia services performance, and about the standard.FindingsISO 11620 could be used to measure performance for assessing consortia services. The performance indicators’ results reflect the two major events (mergers and COVID pandemic) that took place during the time of the study. ISO 11620 offers a basic insight that could be well complemented with other tools and standards.Originality/valueThe current study suggests that a widely accepted, easily applied, benchmarking ISO standard could be used to measure common consortia services’ performance, thus contributing to consortia assessment.
本研究通过实施ISO 11620中列出的指标,提出了一个衡量图书馆联盟服务绩效的框架。该框架通过使用希腊学术和研究图书馆国家联盟heallink的真实数据来计算指标来验证。设计/方法/方法本文报告了有关财团为其成员提供服务的相关工作,以及评估财团服务的已知方法和工具;介绍了数据聚合和处理的heallink案例研究;计算了HEAL-Link服务的ISO 11620性能指标,并根据所学到的知识(关于联盟、关于衡量联盟服务性能和关于标准)对结果进行了讨论。iso 11620的发现可以用来衡量评估联盟服务的性能。绩效指标的结果反映了研究期间发生的两大事件(合并和COVID大流行)。ISO 11620提供了一个基本的见解,可以很好地与其他工具和标准相补充。原创性/价值目前的研究表明,一个被广泛接受、易于应用的基准ISO标准可以用来衡量共同的联盟服务的绩效,从而有助于联盟评估。
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引用次数: 0
Measuring the value of online databases: a case study to validate an ROI model 衡量在线数据库的价值:验证ROI模型的案例研究
IF 1.1 Q2 Social Sciences Pub Date : 2023-08-11 DOI: 10.1108/pmm-09-2021-0047
A. Kaba, G. E. El Refae, S. Eletter, Tahira Yasmin
PurposeThe return on investment (ROI) model is a tool used to measure the financial benefits and costs of an investment, in this case, the investment in digital library resources. By applying this model to the AAU digital library resources, the study seeks to determine whether these resources are providing sufficient value for the investment made in them.Design/methodology/approachThe proposed ROI model has two distinct phases and utilizes two different sets of data to calculate the return on investment for a database subscription. In Phase I, the ROI is calculated based on the total number of downloads of full-text articles from the database during the academic year 2019–2020. This information is used to determine the financial returns of the database subscription costs. In Phase II, the ROI is calculated by examining the citations drawn from the Scopus database on a sample of 30 funded research projects for the College of Engineering during the year 2019. These data are used to determine the impact of the database subscription on research output and its contribution to the success of the College of Engineering's research projects. The two phases of the proposed ROI model aim to provide a comprehensive understanding of the value of the database subscription and its impact on both financial returns and research output.FindingsThe findings of the study indicated different results between Phase 1 and Phase 2 of the study. The positive ROI in Phase 1 suggests that the investment in online databases has a good return for the AAU, as they are gaining almost a dollar for every dollar spent. However, the negative ROI in Phase 2 is concerning. It suggests that the investment in the IEEE database is not generating a positive return for the AAU and may even be costing the institution money. Overall, these findings highlight the importance of measuring ROI in academic libraries, particularly in Arab countries where resources may be limited. By understanding the impact of library investments on institutional outcomes, libraries can make informed decisions about where to allocate their resources and how to optimize their services to best serve their communities.Research limitations/implicationsThe findings of the current study were based on data collected from a specific sample, therefore, the findings may not be generalized to other academic libraries. A similar study with larger and more diverse samples can help to validate and extend the results of this study.Originality/valueThe findings of the study provide evidence that the proposed ROI model can be effectively applied in Arab countries and academic libraries in the Arab world, this could encourage more institutions in the region to adopt this model for evaluating their investments and projects. The study may also guide how to adapt the model to the specific cultural and organizational contexts of Arab countries.
目的投资回报率(ROI)模型是一种用于衡量投资的财务效益和成本的工具,在这种情况下,是对数字图书馆资源的投资。通过将该模型应用于AAU数字图书馆资源,本研究试图确定这些资源是否为投资提供了足够的价值。设计/方法论/方法所提出的ROI模型有两个不同的阶段,并利用两组不同的数据来计算数据库订阅的投资回报率。在第一阶段,ROI是根据2019-2020学年从数据库下载全文文章的总次数计算的。此信息用于确定数据库订阅成本的财务回报。在第二阶段,ROI是通过检查Scopus数据库中对工程学院2019年30个资助研究项目的引用来计算的。这些数据用于确定数据库订阅对研究成果的影响及其对工程学院研究项目成功的贡献。所提出的ROI模型的两个阶段旨在全面了解数据库订阅的价值及其对财务回报和研究产出的影响。研究结果研究结果表明,研究的第一阶段和第二阶段的结果不同。第一阶段的正投资回报率表明,对在线数据库的投资对AAU来说有很好的回报,因为他们几乎每花一美元就赚一美元。然而,第二阶段的负ROI令人担忧。这表明,对IEEE数据库的投资并没有为AAU带来正回报,甚至可能会耗费该机构的资金。总的来说,这些发现突出了衡量学术图书馆投资回报率的重要性,尤其是在资源可能有限的阿拉伯国家。通过了解图书馆投资对机构成果的影响,图书馆可以在知情的情况下决定将资源分配到哪里,以及如何优化服务,以最好地为社区服务。研究局限性/含义当前研究的发现是基于从特定样本中收集的数据,因此,这些发现可能不会推广到其他学术图书馆。用更大、更多样的样本进行类似的研究可以帮助验证和扩展这项研究的结果。原创性/价值研究结果提供了证据,证明所提出的ROI模型可以有效地应用于阿拉伯国家和阿拉伯世界的学术图书馆,这可以鼓励该地区更多的机构采用该模型来评估其投资和项目。该研究还可以指导如何使该模式适应阿拉伯国家的具体文化和组织背景。
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引用次数: 0
Valid questions: the development and evaluation of a new library learning analytics survey 有效问题:一个新的图书馆学习分析调查的发展和评价
IF 1.1 Q2 Social Sciences Pub Date : 2023-07-21 DOI: 10.1108/pmm-04-2023-0009
Andrew D. Asher, Kristin A. Briney, Abigail H. Goben
PurposeThis article describes the development processes, sampling and analysis practices and the assessment of reliability and validity of a new 0survey that sought to evaluate undergraduate students' perceptions and expectations related to privacy and library participation in learning analytics studies. This article provides other researchers with information required to independently evaluate the survey's efficacy, as well as guidance for designing other surveys.Design/methodology/approachFollowing question development, pre-survey validity assessments were made using subject matter expert panel review and cognitive interviews. Post-hoc analysis of survey construct reliability was evaluated using the Omega coefficient, while exploratory factor analysis was utilized to assess construct validity. Survey design limitations and potential bias effects are also examined.FindingsThe survey exhibited a high level of reliability among research constructs, while the exploratory factor analysis results suggested that survey constructs contained multiple conceptual elements that should be measured separately for more nuanced analysis.Practical implicationsThis article provides a model for other researchers wishing to re-use the survey described or develop similar surveys.Social implicationsAs learning analytics interest continues to expand, engaging with the subjects, in this case students, of analysis is critical. Researchers need to ensure that captured measurements are appropriately valid in order to accurately represent the findings.Originality/valueThis survey is one of very few addressing library learning analytics that has undergone extensive validity analysis of the conceptual constructs.
目的本文描述了一项新的0调查的开发过程、抽样和分析实践以及可靠性和有效性评估,该调查旨在评估本科生对隐私和图书馆参与学习分析研究的看法和期望。本文为其他研究人员提供了独立评估调查效果所需的信息,以及设计其他调查的指导。设计/方法/方法在问题发展之后,使用主题专家小组审查和认知访谈进行调查前有效性评估。调查结构可靠性的事后分析使用Omega系数进行评估,而探索性因素分析用于评估结构有效性。调查设计的局限性和潜在的偏差影响也被审查。调查结果显示,调查结构在研究结构中具有较高的可靠性,而探索性因素分析结果表明,调查结构包含多个概念元素,应单独测量,以进行更细致的分析。实际含义本文为其他希望重复使用所描述的调查或开发类似调查的研究人员提供了一个模型。社会含义随着学习分析的兴趣不断扩大,参与分析的主体,在这种情况下是学生,是至关重要的。研究人员需要确保捕捉到的测量结果是适当有效的,以便准确地代表研究结果。原创性/价值本调查是为数不多的对概念结构进行广泛有效性分析的图书馆学习分析之一。
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引用次数: 0
Analyzing Persian Wikipedia's citations to discover the effectiveness of Persian scientific papers: applied web mining techniques 分析波斯语维基百科的引文以发现波斯语科学论文的有效性:应用的网络挖掘技术
IF 1.1 Q2 Social Sciences Pub Date : 2023-07-20 DOI: 10.1108/pmm-07-2022-0021
F. Rahimi, F. Danesh
PurposeThe main objective of this study is to evaluate the impact of Persian Scientific Papers (PSPs) on Persian Wikipedia by studying Wikipedia's citations to these papers.Design/methodology/approachThe present study is applied research, which has been performed by the web-mining method, such as downloading web pages, extracting information (references), identifying papers, detecting peer-review journals and calculating the frequency rates. The statistical population included 10,000 Persian Wikipedia Pages (PWPs) that were analyzed in two rounds with a six-month interval.FindingsThe number of pages containing the Persian references section was 3,994 and 4,063 out of the 10,000 pages extracted in the first and second rounds. The ratio of pages that cited scientific sources (58 and 67 pages) to the pages extracted from the PWP was equal to 0.58 and 0.67%. The ratio of pages that cited scientific sources to pages with Persian references in each round was equal to 1.45 and 1.64%. The number of references extracted from the PWP in each round equaled 30,441 and 35,891. Eight titles from reputable Persian journals had received at least three citations from Wikipedia.Originality/valueThe present study has determined the extent of interaction between science and society (knowledge flow) in the form of citations from Wikipedia articles to articles in peer-reviewed journals. The study of this issue in Persian Wikipedia in more than 2000 Persian peer-reviewed journals shows the originality of the present paper. Studying citation reliability in a collaborative and openly editable platform is another originality of the work.
目的本研究的主要目的是通过研究维基百科对波斯语科学论文的引用来评估波斯语科学论文对波斯语维基百科的影响。设计/方法/方法本研究为应用研究,采用网络挖掘方法,包括网页下载、信息提取(参考文献)、论文识别、同行评议期刊检测和频率计算等。统计总体包括10,000个波斯语维基百科页面(pwp),每隔6个月进行两轮分析。在第一轮和第二轮抽取的10,000页中,包含波斯语参考文献部分的页数分别为3,994页和4,063页。引用科学来源的页数(58页和67页)与从PWP中提取的页数之比分别为0.58和0.67%。在每一轮中,引用科学来源的页面与引用波斯语的页面的比例分别为1.45%和1.64%。每轮从PWP中提取的参考文献数量分别为30,441和35,891。来自著名波斯期刊的八篇文章至少被维基百科引用了三次。原创性/价值本研究以引用维基百科文章到同行评议期刊文章的形式确定了科学与社会(知识流)之间的相互作用程度。波斯语维基百科在2000多份波斯语同行评议期刊中对这个问题的研究显示了本论文的原创性。在一个协作和开放编辑的平台上研究引文可靠性是这项工作的另一个独创性。
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引用次数: 1
Assessing information quality of Bangladesh e-government websites 评估孟加拉国电子政务网站的信息质量
IF 1.1 Q2 Social Sciences Pub Date : 2023-06-07 DOI: 10.1108/pmm-04-2021-0017
Md. Hasinul Elahi, S. M. Zabed Ahmed
PurposeThe purpose of this paper is to assess the information quality of e-government websites by university-education citizens of Bangladesh. It also investigated citizens' demographic and Internet related variables associated with perceived information quality ratings and the validity of the underlying factor structure of information quality dimensions.Design/methodology/approachAn online survey was conducted to assess information quality of e-government websites among a sample of university-educated citizens in Bangladesh. Descriptive statistics were obtained to examine respondents' ratings on information quality of these websites on a five-point Likert scale. A multiple linear regression model was applied to determine the effect of demographic and Internet use variables associated with information quality ratings on e-government websites. Finally, a confirmatory factor analysis (CFA) was performed to determine the underlying factor structure of information quality dimensions.FindingsThe findings revealed that the ratings on most information quality items were close to 4.00 on a five-point scale, indicating a generally high information quality of Bangladesh e-government websites. Out of 20 information quality dimensions, value-added and authority were the two top-rated information quality dimensions while security, completeness, reliability, advertisement, relevance and ease of use were the least rated dimensions. The results of multiple regression suggested that gender, age and the device used for accessing the Internet were significantly associated with information quality of e-government websites. The CFA results indicated that information quality dimensions corroborate the factor structure of information quality dimensions used in earlier studies, although the model fit statistics were not fully validated.Research limitations/implicationsThe focus of this study was confined to university-educated citizens in Bangladesh. Therefore, the results of this study may not be generalized to other demographic groups in Bangladesh or elsewhere.Practical implicationsThis paper can provide guidelines for developing high-quality, informative and citizen-centric e-government websites and suggest ways on how these websites can be evaluated for information quality.Originality/valueThis study is the first to examine the information quality of e-government websites from the citizens' perspective in Bangladesh. The findings of this paper can assist responsible government agencies in making the websites more informative and useful for a diverse group of users.
目的本文旨在评估孟加拉国受过大学教育的公民对电子政务网站的信息质量。它还调查了公民的人口统计和互联网相关变量,这些变量与感知信息质量评级以及信息质量维度的潜在因素结构的有效性有关。设计/方法/方法在孟加拉国受过大学教育的公民样本中进行了一项在线调查,以评估电子政务网站的信息质量。采用描述性统计数据,以五点Likert量表对受访者对这些网站的信息质量进行评分。应用多元线性回归模型来确定与电子政务网站信息质量评级相关的人口统计和互联网使用变量的影响。最后,进行了验证性因素分析(CFA),以确定信息质量维度的潜在因素结构。调查结果显示,在五分制中,大多数信息质量项目的评分接近4.00,表明孟加拉国电子政务网站的信息质量总体较高。在20个信息质量维度中,增值和权威是两个评分最高的信息质量维度,而安全性、完整性、可靠性、广告性、相关性和易用性是评分最低的维度。多元回归结果表明,性别、年龄和上网设备与电子政务网站的信息质量显著相关。CFA结果表明,信息质量维度证实了早期研究中使用的信息质量维度的因子结构,尽管模型拟合统计数据没有得到充分验证。研究局限性/含义本研究的重点仅限于孟加拉国受过大学教育的公民。因此,这项研究的结果可能无法推广到孟加拉国或其他地方的其他人口群体。实际意义本文可以为开发高质量、信息丰富、以公民为中心的电子政务网站提供指导,并就如何评估这些网站的信息质量提出建议。原创性/价值本研究首次从孟加拉国公民的角度考察电子政务网站的信息质量。本文的研究结果可以帮助负责任的政府机构使网站对不同的用户群体更具信息性和实用性。
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引用次数: 0
The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study 巴基斯坦高校图书馆用户对图书馆服务质量的期望——基于LibQUAL的研究
IF 1.1 Q2 Social Sciences Pub Date : 2023-02-08 DOI: 10.1108/pmm-02-2020-0009
K. Mahmood, S. Rehman, M. Ashiq
PurposeThis research study is conducted to thoroughly investigate the users' expectations for excellent library service quality (LSQ) from college libraries. It will also identify whether there is any difference in the desired library service quality among different type of users, gender and academic discipline.Design/methodology/approachA survey method was used, and the data were collected from 998 respondents, which included faculty members, masters, bachelor's and intermediate students. In order to conduct the study, LibQUAL + instrument were adapted.FindingsThe results demonstrated that the users expected a higher level of services from the college libraries of Pakistan. The highest desired expectation of the users were related to “library as a place (LP)” dimension, while the lowest expectation was with regards to the “information control (IC)” dimension. The results indicated a significant difference among the various types of users and academic disciplines regarding their expectations with library services.Practical implicationsThe appointment of college librarians against nearly 500 vacant posts would significantly improve the LSQ in these libraries. The result of the study would indeed be useful for the college administration, librarians the Government of the Punjab and the Punjab Higher Education Commission (HEC) for future planning, improvement of services and allocation of resources.Originality/valueThis study is the first in-depth effort into investigating the LSQ of the college libraries of the Punjab, Pakistan. This study will be helpful to understand the LSQ from developing countries’ perspective.
目的本研究旨在深入调查高校图书馆用户对卓越图书馆服务质量的期望。它还将确定不同类型的用户、性别和学术学科在期望的图书馆服务质量方面是否存在任何差异。设计/方法/方法采用调查方法,从998名受访者中收集数据,其中包括教师、硕士、学士和中级学生。为了进行研究,采用了LibQUAL+仪器。结果表明,用户期望巴基斯坦大学图书馆提供更高水平的服务。用户期望值最高的是“图书馆即场所(LP)”维度,而期望值最低的是“信息控制(IC)”维度。研究结果表明,不同类型的用户和学术学科对图书馆服务的期望存在显著差异。实际意义针对近500个空缺职位任命大学图书馆员将显著提高这些图书馆的LSQ。这项研究的结果确实对大学管理部门、图书馆员、旁遮普省政府和旁遮普省高等教育委员会(HEC)的未来规划、服务改进和资源分配有用。原创性/价值本研究是对巴基斯坦旁遮普邦大学图书馆LSQ的首次深入调查。本研究将有助于从发展中国家的角度理解LSQ。
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引用次数: 1
Print vs. electronic resources: influence of demographical characteristics of undergraduates on preferences and choices under diverse circumstances 印刷资源与电子资源:不同环境下大学生人口学特征对偏好和选择的影响
IF 1.1 Q2 Social Sciences Pub Date : 2023-01-27 DOI: 10.1108/pmm-05-2022-0016
Nirupma Chohda, Shiv Kumar
PurposeThis paper delineates the appraising and comparing the circumstances that may influence the choices and preferences of the undergraduates of National Institutes of Technology (NITs) of the north-western region of India for using library’s print versus electronic resources. The author investigated the circumstances in knowing whether different situations impact their choice for using print or electronic resources concerning their demographical characteristics for their academic learning.Design/methodology/approachThe study used a survey of undergraduates at six NITs in the north-western region of India. The responses were analysed using Chi-Square, Mann–Whitney and Kruskal–Wallis statistical analysis tests, via SPSS software.FindingsThe study revealed that respondents preferred a mix of both forms of sources for their academic studies under different circumstances. The results reveal that the institution of respondents affected the choice of print resources over e-resources and vice versa in many different circumstances. Respondents’ year of study affected the choice of using print over e-resources and vice versa in certain situations. The residential backdrop affects the choice of using e-resources over print in some situations. Gender of respondents affects the choice of using e-resources over print under some situations.Practical implicationsThe study will further aid librarians at six NITs in the north-western region of India to know whether print resources still have the same importance among library users or their preference switched towards using electronic resources.Originality/valueThis study offers new perspectives on the use of print verses electronic resources among the undergraduates at six NITs in the north-western region of India so that the libraries can procure desired resources rather than moving with the market trends.
目的本文描述了可能影响印度西北地区国立理工学院本科生使用图书馆印刷资源和电子资源的选择和偏好的环境的评估和比较。作者调查了不同的情况,以了解不同的情况是否会影响他们在学术学习中使用印刷或电子资源的选择。设计/方法/方法这项研究对印度西北地区六所NIT的本科生进行了调查。通过SPSS软件,使用Chi Square、Mann–Whitney和Kruskal–Wallis统计分析测试对反应进行分析。研究结果显示,在不同的情况下,受访者更喜欢这两种来源的混合。结果表明,在许多不同的情况下,受访者的制度影响了印刷资源而非电子资源的选择,反之亦然。受访者的学习年份影响了在某些情况下使用印刷品而非电子资源的选择,反之亦然。在某些情况下,住宅背景会影响使用电子资源而非印刷品的选择。在某些情况下,受访者的性别会影响使用电子资源而非印刷品的选择。实际意义这项研究将进一步帮助印度西北地区六所国立图书馆的图书馆员了解印刷资源在图书馆用户中是否仍然具有同样的重要性,或者他们是否倾向于使用电子资源。原创性/价值这项研究为印度西北地区六所NIT的本科生使用印刷和电子资源提供了新的视角,以便图书馆能够获得所需的资源,而不是随着市场趋势而变化。
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引用次数: 1
An assessment of selection and acquisition practices in meeting library users' information needs at Kenyan National Museum Library 肯尼亚国家博物馆图书馆满足图书馆用户信息需求的选择和获取实践评估
IF 1.1 Q2 Social Sciences Pub Date : 2022-12-21 DOI: 10.1108/pmm-04-2021-0015
Kaltuma Sama Bonaya
PurposeThe purpose of this paper is to show how quality information materials are maintained in Kenyan museum libraries by examining collection development policy, skills and processes used by librarians in acquisition.Design/methodology/approachA total of 137 respondents, which included 130 registered library users and seven members of staff, completed the questionnaires. This included the principal librarian, for whom an interview schedule was used to collect the required data. A pilot study to ensure data validity and reliability was carried out at the Kenya Medical Research Institute Library. Statistical Packages for Social Science (SPSS) was used to analyze the research data.FindingsThe findings, which were presented both textually and graphically, show that the National Museum of Kenya library lacks a collection development policy to guide the acquisition process, as well as a diverse set of information resources that are both comprehensive and current to meet the current user information needs. Furthermore, the key impediment to the acquisition of information materials was revealed to be financial constraints, and there was a positive effort to involve library users in the acquisition process.Research limitations/implicationsThe study focus on library users and library staff at the National Museums of Kenya (NMK) library in Nairobi, it may not be, therefore, representative of the acquisition processes at all Kenyan museum libraries. Although NMK has other branches across the country, they were not included in this study.Practical implicationsThis paper purposes to provide the Kenyan museum library with important information about maintaining quality information materials from the perspectives of librarians and library users. Despite efforts to improve information materials, the management faces financial challenges.Social implicationsThe study unveils underlying picture in selection and acquisition practices which will inform on meeting library users information needs.Originality/valueThe paper is of value as a case study of Kenya Museums Library.
目的本文的目的是通过研究收藏发展政策、图书馆员在获取过程中使用的技能和流程,展示肯尼亚博物馆图书馆如何维护高质量的信息材料。设计/方法/方法共有137名受访者完成了问卷调查,其中包括130名注册图书馆用户和7名工作人员。其中包括首席图书管理员,他们使用访谈时间表来收集所需的数据。肯尼亚医学研究所图书馆进行了一项试点研究,以确保数据的有效性和可靠性。使用社会科学统计软件包(SPSS)对研究数据进行分析。发现这些发现以文本和图形的形式呈现,表明肯尼亚国家博物馆图书馆缺乏指导收购过程的藏品开发政策,也缺乏一套全面、最新的信息资源来满足当前用户的信息需求。此外,采购信息材料的主要障碍是资金限制,图书馆用户积极参与采购过程。研究局限性/含义该研究侧重于内罗毕肯尼亚国家博物馆(NMK)图书馆的图书馆用户和图书馆工作人员,因此,它可能不能代表所有肯尼亚博物馆图书馆的收购过程。尽管NMK在全国各地都有其他分支机构,但它们没有被纳入本研究。实践意义本文旨在从图书馆员和图书馆用户的角度,为肯尼亚博物馆图书馆提供维护优质信息材料的重要信息。尽管管理层努力改进信息材料,但仍面临财务挑战。社会含义这项研究揭示了选择和获取实践的基本情况,这将为满足图书馆用户的信息需求提供信息。原创性/价值本文作为肯尼亚博物馆图书馆的案例研究具有一定的价值。
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引用次数: 1
Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling 利用结构方程模型研究孟加拉公立大学图书馆服务质量对用户满意度的影响
IF 1.1 Q2 Social Sciences Pub Date : 2022-12-13 DOI: 10.1108/pmm-06-2021-0033
Md.Jahangir Alam, M. Mezbah-ul-Islam
PurposeThe study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM).Design/methodology/approachThis study developed an SEM method based on SERVQUAL, LibQUAL+ and SERVPERF instruments, including 30 items under five service quality dimensions and eight satisfaction items with the 7-point Likert scale to appraise the impact of library service quality dimensions on user satisfaction. For this purpose, a survey was carried out among 437 students, 52 MPhil/PhD researchers and 32 teachers of the nine selected public university libraries of Bangladesh through a structured questionnaire. The SEM approach included path analysis, confirmatory and exploratory factor analysis, as well as construct reliability and validity where user satisfaction was used as the dependent variable, and five service quality dimensions were applied as independent variables.FindingsThis model was identified as significant and clarified 58% of the total variation in user satisfaction. The study findings indicated that resources of the libraries, staff competence, demeanor approach and tangible facilities of the public university libraries have a significant impact on user satisfaction.Originality/valueAn initiative has been taken for the first time to ascertain the impact of library service quality on user satisfaction applying the SEM approach in Bangladesh. Moreover, it creates an avenue to prompt future studies on the structural relationship between user satisfaction and service quality dimensions in academic libraries globally.
目的本研究旨在利用结构方程模型(SEM)评估孟加拉公立大学图书馆服务质量维度对用户满意度的影响。设计/方法/方法本研究基于SERVQUAL、LibQUAL+和SERVPERF工具开发了一种SEM方法,包括5个服务质量维度下的30个项目和8个满意度项目,采用7点李克特量表评估图书馆服务质量维度对用户满意度的影响。为此,通过结构化问卷调查,对孟加拉国9所选定的公立大学图书馆的437名学生、52名哲学硕士/博士研究人员和32名教师进行了调查。SEM方法包括路径分析、验证性因子分析和探索性因子分析,以及以用户满意度为因变量的结构信度和效度,以五个服务质量维度为自变量。该模型被认为是重要的,并澄清了58%的用户满意度总变化。研究发现,公立大学图书馆资源、馆员能力、行为方式和有形设施对用户满意度有显著影响。创意/价值在孟加拉国,首次采用SEM方法来确定图书馆服务质量对用户满意度的影响。此外,这也为未来全球高校图书馆用户满意度与服务质量维度之间的结构关系研究提供了一条途径。
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引用次数: 0
Investigating the impact of usage factors on satisfaction and intention to use e-resources 调查使用因素对电子资源满意度和使用意愿的影响
IF 1.1 Q2 Social Sciences Pub Date : 2022-12-13 DOI: 10.1108/pmm-08-2021-0042
Vandana, R. Garg, Vinod Kumar, A. Singh
PurposePresent research analyzes and evaluates the impact of e-resources usage factors (training modes, awareness, influencers, utilitarian benefits and ease of use) towards satisfaction and intention to use these e-resources.Design/methodology/approachThe data for present study were collected from postgraduate students of Delhi (India) and 248 valid responses were received through the survey. After reliability and validity tests, structural relationships between variables were studied.FindingsThe present study revealed that all five factors significantly affected satisfaction and intention to use e-resources. However, influencers were found to have the highest impact on satisfaction and intention to use e-resources.Originality/valueThe present study is a maiden attempt to explore the impact of e-resources usage factors on satisfaction and intention to use by postgraduate students at management schools in Delhi, India.
目的本研究分析和评估电子资源使用因素(培训模式、意识、影响因素、功利效益和易用性)对电子资源使用满意度和使用意愿的影响。设计/方法/方法本研究的数据是从德里(印度)的研究生中收集的,通过调查收到了248份有效回复。经过信度和效度检验,研究了变量间的结构关系。研究发现,这五个因素均显著影响电子资源的满意度和使用意愿。然而,网红对使用电子资源的满意度和意向的影响最大。原创性/价值本研究是首次尝试探索电子资源使用因素对印度德里管理学院研究生满意度和使用意愿的影响。
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引用次数: 0
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Performance Measurement and Metrics
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