Pub Date : 2019-11-11DOI: 10.1108/pmm-09-2019-0042
E. McCarthy
Purpose In order to develop a common framework for strategic planning and evaluation, the Gardens, Libraries and Museums (GLAM) of Oxford undertook a process for defining digital audiences, undertaking user research to inform a new audience framework, which, in turn, is feeding a new approach and the application of the research across the Libraries’ web redevelopment. The paper aims to discuss this issue. Design/methodology/approach GLAM used qualitative and quantitative techniques to understand how visitors engaged with GLAM digitally: visitor shadowing, exit interviews, diary studies, remote interviews, social media and data evaluation. From these, GLAM focussed on motivational archetypes that apply to visitors across the institutions as well as pen portraits to support those archetypes, and a template for creating new portraits. Findings The framework helped GLAM develop digital priorities and outline how digital output met the needs of all audiences from a bottom-up user perspective, rather than only through top-down institutional decision making. Most relevant here, learning from the user research hugely informed the Bodleian Libraries’ website redevelopment. The Bodleian Libraries’ work within that framework shows that such a body of research is not solely high level; it can be applied on an institutional and project level to great effect. Originality/value Focussing on motivations rather than demographics is a less common way to approach digital audiences. Developing such a cohesive framework for digital audiences before undertaking strategic planning and specific development projects proved a valuable piece of work from which other institutions can learn.
{"title":"Developing digital audience frameworks for Oxford’s GLAM","authors":"E. McCarthy","doi":"10.1108/pmm-09-2019-0042","DOIUrl":"https://doi.org/10.1108/pmm-09-2019-0042","url":null,"abstract":"\u0000Purpose\u0000In order to develop a common framework for strategic planning and evaluation, the Gardens, Libraries and Museums (GLAM) of Oxford undertook a process for defining digital audiences, undertaking user research to inform a new audience framework, which, in turn, is feeding a new approach and the application of the research across the Libraries’ web redevelopment. The paper aims to discuss this issue.\u0000\u0000\u0000Design/methodology/approach\u0000GLAM used qualitative and quantitative techniques to understand how visitors engaged with GLAM digitally: visitor shadowing, exit interviews, diary studies, remote interviews, social media and data evaluation. From these, GLAM focussed on motivational archetypes that apply to visitors across the institutions as well as pen portraits to support those archetypes, and a template for creating new portraits.\u0000\u0000\u0000Findings\u0000The framework helped GLAM develop digital priorities and outline how digital output met the needs of all audiences from a bottom-up user perspective, rather than only through top-down institutional decision making. Most relevant here, learning from the user research hugely informed the Bodleian Libraries’ website redevelopment. The Bodleian Libraries’ work within that framework shows that such a body of research is not solely high level; it can be applied on an institutional and project level to great effect.\u0000\u0000\u0000Originality/value\u0000Focussing on motivations rather than demographics is a less common way to approach digital audiences. Developing such a cohesive framework for digital audiences before undertaking strategic planning and specific development projects proved a valuable piece of work from which other institutions can learn.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-09-2019-0042","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43626355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-11DOI: 10.1108/pmm-08-2019-0030
S. Hart, S. Nicholls, H. Amos, Jill Benn
Purpose The purpose of this paper is to detail the approach used in a project that worked with journal publication, subscription and article processing charges (APC) data. The project aim was to test if the resources allocated by the Matariki Network of Universities, a group of seven medium-sized universities, would pay for APC at the current level of publishing activity. Design/methodology/approach Data were collated and analysed from three years (2015–2017) for each of the seven partners. Findings A range of assumptions were made in dealing with the data. It was difficult to identify a subscription package that was common to all the partners. Data were not always consistent and in some instances it was incomplete. An iterative and flexible approach was required in this project. Even though testing had been carried out during planning, changes had to be made as the project was carried out. The timetable had to be flexible as those working on the project dealt with their day-to-day operational priorities and to enable each of the partners to contribute as resources allowed. Practical implications As alternative models of scholarly journal publication are evolving, it is important that the implications of these be tested to inform planning. Details of this testing need to be shared so that others can confirm the results, consider the approach and apply lessons learned. Originality/value This paper focuses on the details of the investigation so that others interested in repeating this project, or carrying out a similar project, can consider this in their planning.
{"title":"Making sense of flipping data","authors":"S. Hart, S. Nicholls, H. Amos, Jill Benn","doi":"10.1108/pmm-08-2019-0030","DOIUrl":"https://doi.org/10.1108/pmm-08-2019-0030","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to detail the approach used in a project that worked with journal publication, subscription and article processing charges (APC) data. The project aim was to test if the resources allocated by the Matariki Network of Universities, a group of seven medium-sized universities, would pay for APC at the current level of publishing activity.\u0000\u0000\u0000Design/methodology/approach\u0000Data were collated and analysed from three years (2015–2017) for each of the seven partners.\u0000\u0000\u0000Findings\u0000A range of assumptions were made in dealing with the data. It was difficult to identify a subscription package that was common to all the partners. Data were not always consistent and in some instances it was incomplete. An iterative and flexible approach was required in this project. Even though testing had been carried out during planning, changes had to be made as the project was carried out. The timetable had to be flexible as those working on the project dealt with their day-to-day operational priorities and to enable each of the partners to contribute as resources allowed.\u0000\u0000\u0000Practical implications\u0000As alternative models of scholarly journal publication are evolving, it is important that the implications of these be tested to inform planning. Details of this testing need to be shared so that others can confirm the results, consider the approach and apply lessons learned.\u0000\u0000\u0000Originality/value\u0000This paper focuses on the details of the investigation so that others interested in repeating this project, or carrying out a similar project, can consider this in their planning.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-08-2019-0030","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48082599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-11DOI: 10.1108/pmm-08-2019-0037
Magdalena Paul
Purpose The purpose of this paper is to present the methodological issues around developing a quantitative research instrument of the social impact of Polish public libraries. The results of the use of this instrument to survey users of Mazovian Province, Poland, are summarized as an example of its use. Design/methodology/approach The research focused on informational, educational and participatory aspects of social impact on the sidelines leaving cultural heritage issues. “Impact” and “social impact” were defined according to ISO 16439:2014. Information and documentation – methods and procedures for assessing the impact of libraries. The research instrument included questions both about the activities taken in libraries by its users and the benefits they gained. The questionnaire also contained questions which allowed to control the variables such as frequency of using libraries, socioeconomic factors and cultural practices. To describe dependencies, various statistical tests were applied. The study was conducted on the group of 1,098 users of 38 public libraries between February and June 2017. Findings Younger and people from smaller towns felt more benefits from using libraries. There are significant differences between types of benefits people of various age, financial status and household size experienced. People who went to libraries and other cultural institutions often experienced more benefits. The more a person performs activities in libraries, the more benefits he or she has. Some added value of particular activities is also visible. Research limitations/implications Despite the efforts and the size of the sample, it is not representative of the population of library users in the Mazovian Province (mainly due to the data collection method – auditory survey). Originality/value Studying the social impact of the libraries in Poland is still at its beginning. The presented research is, therefore, exploratory in terms of cognitive and methodological value.
{"title":"Social impact of Polish public libraries","authors":"Magdalena Paul","doi":"10.1108/pmm-08-2019-0037","DOIUrl":"https://doi.org/10.1108/pmm-08-2019-0037","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to present the methodological issues around developing a quantitative research instrument of the social impact of Polish public libraries. The results of the use of this instrument to survey users of Mazovian Province, Poland, are summarized as an example of its use.\u0000\u0000\u0000Design/methodology/approach\u0000The research focused on informational, educational and participatory aspects of social impact on the sidelines leaving cultural heritage issues. “Impact” and “social impact” were defined according to ISO 16439:2014. Information and documentation – methods and procedures for assessing the impact of libraries. The research instrument included questions both about the activities taken in libraries by its users and the benefits they gained. The questionnaire also contained questions which allowed to control the variables such as frequency of using libraries, socioeconomic factors and cultural practices. To describe dependencies, various statistical tests were applied. The study was conducted on the group of 1,098 users of 38 public libraries between February and June 2017.\u0000\u0000\u0000Findings\u0000Younger and people from smaller towns felt more benefits from using libraries. There are significant differences between types of benefits people of various age, financial status and household size experienced. People who went to libraries and other cultural institutions often experienced more benefits. The more a person performs activities in libraries, the more benefits he or she has. Some added value of particular activities is also visible.\u0000\u0000\u0000Research limitations/implications\u0000Despite the efforts and the size of the sample, it is not representative of the population of library users in the Mazovian Province (mainly due to the data collection method – auditory survey).\u0000\u0000\u0000Originality/value\u0000Studying the social impact of the libraries in Poland is still at its beginning. The presented research is, therefore, exploratory in terms of cognitive and methodological value.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-08-2019-0037","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47783896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-11DOI: 10.1108/pmm-08-2019-0041
Cécile Swiatek
Purpose The French academic libraries directors association (ADBU) launched and updated a European comparative study on Key Performance Indicators (KPI) in Academic Libraries over the 2013–2017 period. The purpose of this paper is to briefly present the ADBU initiative; its main focus is how to use these figures to ground decision making process, notably so as to better assess the contribution of libraries in student success or research performance. Design/methodology/approach As universities and academic libraries are facing research evolutions and teaching/learning new models, a strong increase in students’ number is observed everywhere in Europe. This trend will most probably continue in the coming years and the pressure on academic libraries will grow. That is why the French ADBU took the initiative to launch a European comparative study on key and performance indicators in Academic Libraries over the 2013–2016 period. Data were updated in 2019, covering 2017 figures and including additional countries. Findings Thanks to the European partners and the help of a consultant firm, the first observations were updated with the 2017 figures and the country scope grew broader. Libraries buildings and equipment, space and seats per student, opening days and hours, frequentation rate, library services, users training, staff per student/documentary budgets/total expenditure, staff training, documentation loans/consultation/downloads: these KPI are gathered and can be compared in both relative and absolute value. Originality/value The ADBU initiative is unique, results are widely shared.
{"title":"European academic libraries Key Performance Indicators (KPI)","authors":"Cécile Swiatek","doi":"10.1108/pmm-08-2019-0041","DOIUrl":"https://doi.org/10.1108/pmm-08-2019-0041","url":null,"abstract":"\u0000Purpose\u0000The French academic libraries directors association (ADBU) launched and updated a European comparative study on Key Performance Indicators (KPI) in Academic Libraries over the 2013–2017 period. The purpose of this paper is to briefly present the ADBU initiative; its main focus is how to use these figures to ground decision making process, notably so as to better assess the contribution of libraries in student success or research performance.\u0000\u0000\u0000Design/methodology/approach\u0000As universities and academic libraries are facing research evolutions and teaching/learning new models, a strong increase in students’ number is observed everywhere in Europe. This trend will most probably continue in the coming years and the pressure on academic libraries will grow. That is why the French ADBU took the initiative to launch a European comparative study on key and performance indicators in Academic Libraries over the 2013–2016 period. Data were updated in 2019, covering 2017 figures and including additional countries.\u0000\u0000\u0000Findings\u0000Thanks to the European partners and the help of a consultant firm, the first observations were updated with the 2017 figures and the country scope grew broader. Libraries buildings and equipment, space and seats per student, opening days and hours, frequentation rate, library services, users training, staff per student/documentary budgets/total expenditure, staff training, documentation loans/consultation/downloads: these KPI are gathered and can be compared in both relative and absolute value.\u0000\u0000\u0000Originality/value\u0000The ADBU initiative is unique, results are widely shared.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-08-2019-0041","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48464267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-11DOI: 10.1108/pmm-08-2019-0039
Z. Jarocki
Purpose The purpose of this paper is to discuss how a mixed-methods approach to assessing student learning was used to determine the efficacy of redesigned library instructional spaces. Design/methodology/approach In 2017, the library at San Diego State remodeled a classroom to support active learning. The author undertook a pilot study to compare outcomes from the active learning classroom (ALC) and the traditional computer lab (CL) classroom. The assessment was done after one-shot library sessions for four sections of the same course in the ALC and the CL. Students completed surveys to assess their reactions to the instruction and e-mailed the librarian copies of the articles that they selected which were analyzed for quality using a rubric. Findings The mean scores from the CL classroom sections were slightly higher for the survey questions, though it was not statistically significant. The articles selected by students in the ALC had a slightly higher average quality score on the rubric, however, it was not large enough to be statistically significant. Research limitations/implications This was a limited assessment project and the results may not be generalizable to other institutions or types of instruction. Overall, students selected high-quality resources and felt positive about the library after instruction in both library classrooms. The data did not demonstrate significant improvements in student learning outcomes or attitudes in the remodeled ALC. Originality/value This mixed-methods assessment technique can be used to evaluate student learning and attitudes about the library and may be adapted by other librarians. It may also be of interest to those interested in designing learning spaces in libraries.
{"title":"It looks nice, but does it work? Using student learning outcomes to assess library instructional spaces","authors":"Z. Jarocki","doi":"10.1108/pmm-08-2019-0039","DOIUrl":"https://doi.org/10.1108/pmm-08-2019-0039","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to discuss how a mixed-methods approach to assessing student learning was used to determine the efficacy of redesigned library instructional spaces.\u0000\u0000\u0000Design/methodology/approach\u0000In 2017, the library at San Diego State remodeled a classroom to support active learning. The author undertook a pilot study to compare outcomes from the active learning classroom (ALC) and the traditional computer lab (CL) classroom. The assessment was done after one-shot library sessions for four sections of the same course in the ALC and the CL. Students completed surveys to assess their reactions to the instruction and e-mailed the librarian copies of the articles that they selected which were analyzed for quality using a rubric.\u0000\u0000\u0000Findings\u0000The mean scores from the CL classroom sections were slightly higher for the survey questions, though it was not statistically significant. The articles selected by students in the ALC had a slightly higher average quality score on the rubric, however, it was not large enough to be statistically significant.\u0000\u0000\u0000Research limitations/implications\u0000This was a limited assessment project and the results may not be generalizable to other institutions or types of instruction. Overall, students selected high-quality resources and felt positive about the library after instruction in both library classrooms. The data did not demonstrate significant improvements in student learning outcomes or attitudes in the remodeled ALC.\u0000\u0000\u0000Originality/value\u0000This mixed-methods assessment technique can be used to evaluate student learning and attitudes about the library and may be adapted by other librarians. It may also be of interest to those interested in designing learning spaces in libraries.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-08-2019-0039","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48049818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.1108/pmm-06-2019-0024
Khurshid Ahmad, Arslan Sheikh, Muhammad Rafi
Purpose The purpose of this paper is to present a quantitative analysis of the Library and Information Science (LIS) scholarly literature published worldwide. Design/methodology/approach The ISI Web of Science database was used as a source for extracting the data of published documents during the period 2003–2017. The analysis of the published literature was based on the following indicators: research productivity of each county, annual publications, annual citations, highly cited articles, highly cited LIS journals, most productive institutions in the field of LIS and most prolific authors. The types of documents included in this study were research articles, conference proceeding papers, book reviews and editorials. Findings The findings revealed that the USA had the highest overall output of LIS scholarly publications. The year 2016 was identified as the most productive year for the number of publications, whereas 2017 was identified as the most productive year for the number of citations. “Impact of data sources on citation counts and rankings of LIS faculty: Web of Science versus Scopus and Google Scholar” was the most highly cited article. The Journal of Medical Library Association was the most highly cited journal in LIS. Indiana University from the USA was the most productive LIS research institution. Mike Thelwall, from the UK, is identified as the most prolific author in LIS. Originality/value The study will be of interest for those researchers, who intend to conduct bibliometric research studies in LIS.
目的对世界范围内出版的图书馆情报学学术文献进行定量分析。设计/方法/方法使用ISI Web of Science数据库作为提取2003-2017年期间发表的文件数据的来源。对已发表文献的分析基于以下指标:各县研究生产力、年度出版物、年度引文、高被引文章、高被引LIS期刊、LIS领域最高产机构和最高产作者。本研究纳入的文献类型包括研究论文、会议论文集、书评和社论。调查结果显示，美国的学术出版物总量最高。2016年被确定为出版数量最多的一年，而2017年被确定为引用数量最多的一年。“数据来源对引文数量和排名的影响:Web of Science与Scopus和b谷歌Scholar”是被引用次数最多的文章。《医学图书馆协会杂志》是美国被引用率最高的期刊。美国的印第安纳大学是美国最具生产力的研究机构。来自英国的迈克·塞尔沃尔被认为是美国最多产的作家。原创性/价值本研究将对那些打算在LIS进行文献计量学研究的研究人员感兴趣。
{"title":"Scholarly research in Library and Information Science: an analysis based on ISI Web of Science","authors":"Khurshid Ahmad, Arslan Sheikh, Muhammad Rafi","doi":"10.1108/pmm-06-2019-0024","DOIUrl":"https://doi.org/10.1108/pmm-06-2019-0024","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to present a quantitative analysis of the Library and Information Science (LIS) scholarly literature published worldwide.\u0000\u0000\u0000Design/methodology/approach\u0000The ISI Web of Science database was used as a source for extracting the data of published documents during the period 2003–2017. The analysis of the published literature was based on the following indicators: research productivity of each county, annual publications, annual citations, highly cited articles, highly cited LIS journals, most productive institutions in the field of LIS and most prolific authors. The types of documents included in this study were research articles, conference proceeding papers, book reviews and editorials.\u0000\u0000\u0000Findings\u0000The findings revealed that the USA had the highest overall output of LIS scholarly publications. The year 2016 was identified as the most productive year for the number of publications, whereas 2017 was identified as the most productive year for the number of citations. “Impact of data sources on citation counts and rankings of LIS faculty: Web of Science versus Scopus and Google Scholar” was the most highly cited article. The Journal of Medical Library Association was the most highly cited journal in LIS. Indiana University from the USA was the most productive LIS research institution. Mike Thelwall, from the UK, is identified as the most prolific author in LIS.\u0000\u0000\u0000Originality/value\u0000The study will be of interest for those researchers, who intend to conduct bibliometric research studies in LIS.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-06-2019-0024","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44809861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-17DOI: 10.1108/pmm-07-2019-0027
Zoe Chao, Steve Borrelli, Bikalpa Neupane, J. Fennewald
Purpose The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study. Design/methodology/approach This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups. Findings Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace. Research limitations/implications As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries. Originality/value The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.
{"title":"Understanding user experience in bring your own device spaces in the library","authors":"Zoe Chao, Steve Borrelli, Bikalpa Neupane, J. Fennewald","doi":"10.1108/pmm-07-2019-0027","DOIUrl":"https://doi.org/10.1108/pmm-07-2019-0027","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study.\u0000\u0000\u0000Design/methodology/approach\u0000This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups.\u0000\u0000\u0000Findings\u0000Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace.\u0000\u0000\u0000Research limitations/implications\u0000As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries.\u0000\u0000\u0000Originality/value\u0000The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-07-2019-0027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46036871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-02DOI: 10.1108/pmm-02-2019-0004
Dharmendra Trivedi, Atul Bhatt
Purpose The purpose of this paper is to assess the expectation and perception of the users of a library of reputed special academic institute in India on quality of library services. The paper is an effort to identify a service gap within five SERVQUAL dimensions rated by the library users. Design/methodology/approach The study was conducted through a survey methodology. The survey was implemented through a questionnaire based on five SERVQUAL dimensions. The data were collected by using 22 attributes of SERVQUAL for user expectations and perceptions of special academic institute library, and the gap score between expectation and perception of users was calculated. Based on the expectation mean score and gap score of each attributes, the researchers have identified the service shortfall in five SERVQUAL dimensions. Findings The result of the study indicates that there is an overall service quality (SQ) gap in services provided by institute library. However, the library is providing relatively satisfactory services to the faculty, but it needs to enhance up to the expectation level of its services to their registered participants. From the study, the average expectation score is very high and it indicates that users expect more from the institute library, particularly in Reliability and Tangibles dimensions. Out of the total 22 SERVQUAL attributes, the result reflects that 10 SERVQUAL attributes have high expectation and high service gap. Originality/value This paper will assist libraries to improve their library services, particularly in special academic training libraries. Determining SQ has been originated from marketing discipline that has progressively shown its value in the discipline of library and information science profession. This study contributes to the emergent body associated with SQ measures in libraries. Expectation-service gap chart and expectation-service gap grid are the major contribution and rarely found in SERVQUAL literature.
{"title":"Quest for quality","authors":"Dharmendra Trivedi, Atul Bhatt","doi":"10.1108/pmm-02-2019-0004","DOIUrl":"https://doi.org/10.1108/pmm-02-2019-0004","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to assess the expectation and perception of the users of a library of reputed special academic institute in India on quality of library services. The paper is an effort to identify a service gap within five SERVQUAL dimensions rated by the library users.\u0000\u0000\u0000Design/methodology/approach\u0000The study was conducted through a survey methodology. The survey was implemented through a questionnaire based on five SERVQUAL dimensions. The data were collected by using 22 attributes of SERVQUAL for user expectations and perceptions of special academic institute library, and the gap score between expectation and perception of users was calculated. Based on the expectation mean score and gap score of each attributes, the researchers have identified the service shortfall in five SERVQUAL dimensions.\u0000\u0000\u0000Findings\u0000The result of the study indicates that there is an overall service quality (SQ) gap in services provided by institute library. However, the library is providing relatively satisfactory services to the faculty, but it needs to enhance up to the expectation level of its services to their registered participants. From the study, the average expectation score is very high and it indicates that users expect more from the institute library, particularly in Reliability and Tangibles dimensions. Out of the total 22 SERVQUAL attributes, the result reflects that 10 SERVQUAL attributes have high expectation and high service gap.\u0000\u0000\u0000Originality/value\u0000This paper will assist libraries to improve their library services, particularly in special academic training libraries. Determining SQ has been originated from marketing discipline that has progressively shown its value in the discipline of library and information science profession. This study contributes to the emergent body associated with SQ measures in libraries. Expectation-service gap chart and expectation-service gap grid are the major contribution and rarely found in SERVQUAL literature.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-02-2019-0004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42468801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-08DOI: 10.1108/PMM-02-2019-0005
Arthur Brian Ault, Jessame E. Ferguson
Purpose The research project assessed information literacy skill changes in college students at two points in time, as entering first-year students in 2012 and as seniors in their senior seminar capstone courses in the 2015–2016 academic year. The paper aims to discuss this issue. Design/methodology/approach The Standardized Assessment of Information Literacy Skills (SAILS) individual test was the selected instrument. Version 1 of the test was used for first-year students and Version 2 was used for seniors. All testing was done in person in computer labs with a librarian or library staff member present to proctor the test. This resulted in obtaining 330 student results as first years and 307 as seniors, with 161 exact matches for both administrations of the test. Exact matching of student scores to demographic details pulled from the college’s student information systems were used in the analysis. Findings The analysis shows that overall first-year students tested below the 70 percent proficiency benchmark in all eight skill sets, but by the time they were seniors they scored above 70 percent in three skill sets. Male students and students of color performed lower than their counterparts, but these groups did demonstrate significant improvement in four skill sets by the time they were seniors. Students in the Honors program, those who took longer to complete the test as seniors, those with higher GPAs, those in Humanities majors, and those who had upper level course exposures to librarian information literacy instruction had higher performance on the test. There were no statistically significant results for students who were first generation, Pell Grant eligible, or were in-state or out-of-state residents. Originality/value There are few published studies that utilized the SAILS test for longitudinal institution-wide assessment. The majority of institutions that utilized the individual version of SAILS did so to determine change within a selected course, or set of courses, in the same semester and very few are published.
{"title":"Assessing undergraduate information literacy change over time","authors":"Arthur Brian Ault, Jessame E. Ferguson","doi":"10.1108/PMM-02-2019-0005","DOIUrl":"https://doi.org/10.1108/PMM-02-2019-0005","url":null,"abstract":"\u0000Purpose\u0000The research project assessed information literacy skill changes in college students at two points in time, as entering first-year students in 2012 and as seniors in their senior seminar capstone courses in the 2015–2016 academic year. The paper aims to discuss this issue.\u0000\u0000\u0000Design/methodology/approach\u0000The Standardized Assessment of Information Literacy Skills (SAILS) individual test was the selected instrument. Version 1 of the test was used for first-year students and Version 2 was used for seniors. All testing was done in person in computer labs with a librarian or library staff member present to proctor the test. This resulted in obtaining 330 student results as first years and 307 as seniors, with 161 exact matches for both administrations of the test. Exact matching of student scores to demographic details pulled from the college’s student information systems were used in the analysis.\u0000\u0000\u0000Findings\u0000The analysis shows that overall first-year students tested below the 70 percent proficiency benchmark in all eight skill sets, but by the time they were seniors they scored above 70 percent in three skill sets. Male students and students of color performed lower than their counterparts, but these groups did demonstrate significant improvement in four skill sets by the time they were seniors. Students in the Honors program, those who took longer to complete the test as seniors, those with higher GPAs, those in Humanities majors, and those who had upper level course exposures to librarian information literacy instruction had higher performance on the test. There were no statistically significant results for students who were first generation, Pell Grant eligible, or were in-state or out-of-state residents.\u0000\u0000\u0000Originality/value\u0000There are few published studies that utilized the SAILS test for longitudinal institution-wide assessment. The majority of institutions that utilized the individual version of SAILS did so to determine change within a selected course, or set of courses, in the same semester and very few are published.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/PMM-02-2019-0005","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42317172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-08DOI: 10.1108/PMM-03-2019-0007
D. Streatfield, Richard Abisla, Umut Al, V. Bunescu, Yulianto Dewata, Camila Garroux, Daniela Greeb, Artiom Maister, J. Paley, Shipra Sharma, Tripti Sharma, Irem Soydal, T. Trần
Purpose The purpose of this paper is to report on recent performance measurement and impact evaluation progress made in Brazil, India, Indonesia, Moldova, Turkey and Vietnam as part of the last phase of the Global Libraries Initiative. Design/methodology/approach The country reports are presented as a series of case studies, in some cases supplementing those reported earlier in this journal. Findings Recent country-specific survey findings are reported and some conclusions are offered. Research limitations/implications This paper demonstrates how the adoption of a common approach to library service evaluation across several countries can strengthen research practice at country level beyond the Global Libraries Initiative itself. Practical implications This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local levels or who are interested in performance measurement and impact evaluation. Social implications The paper shows how focusing on the impact of public library services on users can enhance the understanding of community requirements and inform the development of more effective services to library users and communities. Originality/value These case studies reflect concentrated impact evaluation and performance measurement work at country level across a range of countries over more than 18 years.
{"title":"Global Libraries impact planning and assessment progress: part 2","authors":"D. Streatfield, Richard Abisla, Umut Al, V. Bunescu, Yulianto Dewata, Camila Garroux, Daniela Greeb, Artiom Maister, J. Paley, Shipra Sharma, Tripti Sharma, Irem Soydal, T. Trần","doi":"10.1108/PMM-03-2019-0007","DOIUrl":"https://doi.org/10.1108/PMM-03-2019-0007","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to report on recent performance measurement and impact evaluation progress made in Brazil, India, Indonesia, Moldova, Turkey and Vietnam as part of the last phase of the Global Libraries Initiative.\u0000\u0000\u0000Design/methodology/approach\u0000The country reports are presented as a series of case studies, in some cases supplementing those reported earlier in this journal.\u0000\u0000\u0000Findings\u0000Recent country-specific survey findings are reported and some conclusions are offered.\u0000\u0000\u0000Research limitations/implications\u0000This paper demonstrates how the adoption of a common approach to library service evaluation across several countries can strengthen research practice at country level beyond the Global Libraries Initiative itself.\u0000\u0000\u0000Practical implications\u0000This paper shares Global Libraries IPA learning at country level with people in other countries who may be contemplating public library evaluation at regional, national or local levels or who are interested in performance measurement and impact evaluation.\u0000\u0000\u0000Social implications\u0000The paper shows how focusing on the impact of public library services on users can enhance the understanding of community requirements and inform the development of more effective services to library users and communities.\u0000\u0000\u0000Originality/value\u0000These case studies reflect concentrated impact evaluation and performance measurement work at country level across a range of countries over more than 18 years.\u0000","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":null,"pages":null},"PeriodicalIF":1.1,"publicationDate":"2019-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/PMM-03-2019-0007","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43180666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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