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Articulating value and impact through outcome-centered service delivery: The student and learning support experience at the University of Sunderland 通过以结果为中心的服务交付表达价值和影响:桑德兰大学的学生和学习支持经验
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-08-2017-0034
Kay Grieves, O. Pritchard
Purpose The purpose of this paper is to share the ways in which student and learning support at the University of Sunderland has embedded and matured a new outcome-centered performance model – the Quality Model – in order to create an agile evidence-base of value, outcome and impact evidence. The authors will also share how, having established the fundamental principles regarding value and impact capture in our library setting, the concepts and approaches have also been developed and applied successfully within the context of multi-converged service delivery across the wider student and learning support service, using the AMOSSHE Value and Impact Toolkit. Design/methodology/approach The authors’ approach will be illustrated with two case studies, the first focusing on the university library services and the second on the student counseling service. Findings The findings will reveal that by establishing an outcome-focused model, the authors have been able to apply it across a converged service in order to generate the evidence required to articulate the value and impact of our key service objectives. Originality/value As a performance approach, the Quality Model is an original concept in that it is a self-formed model designed to meet the strategic needs of the University of Sunderland. It differs from many performance models in that it is founded on a holistic approach to service culture and customer-relationship management and is based upon strategic marketing principles. The AMOSSHE Toolkit is a pre-existing toolkit which is fully referenced in the paper. The Quality Model and AMOSSHE Toolkit are of particular relevance as many higher education services are increasingly challenged to demonstrate their value and impact and the outcomes their services deliver. This calls for a strategic approach to managing qualitative evidence. Therefore, although bespoke, the approach is transferable to the strategic priorities of other HE settings.
本文的目的是分享桑德兰大学的学生和学习支持如何嵌入并成熟了一个新的以结果为中心的绩效模型-质量模型-以便创建一个敏捷的价值,结果和影响证据的证据基础。作者还将分享如何在我们的图书馆环境中建立关于价值和影响捕获的基本原则,如何使用AMOSSHE价值和影响工具包在更广泛的学生和学习支持服务的多融合服务交付背景下开发和成功应用这些概念和方法。设计/方法/方法作者的方法将通过两个案例研究来说明,第一个侧重于大学图书馆服务,第二个侧重于学生咨询服务。研究结果将揭示,通过建立一个以结果为中心的模型,作者已经能够将其应用于融合服务,以产生阐明我们关键服务目标的价值和影响所需的证据。作为一种绩效方法,质量模型是一个原创的概念,它是一个自我形成的模型,旨在满足桑德兰大学的战略需求。它与许多绩效模型的不同之处在于,它建立在服务文化和客户关系管理的整体方法之上,并以战略营销原则为基础。AMOSSHE工具包是一个预先存在的工具包,在论文中被充分引用。质量模型和AMOSSHE工具包具有特别的相关性,因为许多高等教育服务在展示其价值和影响以及其服务提供的结果方面面临越来越大的挑战。这就要求采取战略方法来管理定性证据。因此,尽管是定制的,但该方法可转移到其他高等教育设置的战略优先事项中。
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引用次数: 4
The Curtin Materials Availability Survey 2017 2017科廷材料可用性调查
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-10-2017-0046
David Wells
Purpose The research extends the principles of earlier print-based availability surveys to the context of today’s electronic library, and explores the question of an appropriate methodology. The ability of clients to find what they want remains a central question, as does the library’s ability to identify and address the reasons that clients fail to find what they are looking for. Design/methodology/approach Catalogue users at Curtin University Library were invited to complete an online survey indicating whether they had found the electronic item they were looking for, and if not to nominate the reason why. Responses were then verified and analysed by library staff. Findings The survey attracted a low number of usable responses, though the proportion of respondents who stated they were able to find what they were looking for was consistent with the findings of earlier studies. It was possible to identify a small number of cases were the library did not hold the item required, though most failures were eit...
目的本研究将早期基于印刷品的可用性调查的原则扩展到当今电子图书馆的背景下,并探讨了适当的方法论问题。客户找到他们想要的东西的能力仍然是一个核心问题,图书馆识别和解决客户找不到他们想要的原因的能力也是一个中心问题。科廷大学图书馆的设计/方法/方法目录用户被邀请完成一项在线调查,表明他们是否找到了他们想要的电子物品,如果没有,请说明原因。图书馆工作人员随后对答复进行了核实和分析。调查结果该调查吸引了少量可用的回复,尽管表示能够找到自己想要的东西的受访者比例与早期研究的结果一致。可以确定少数情况是图书馆没有保存所需的物品,尽管大多数失败都是错误的。。。
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引用次数: 0
Understanding students’ satisfaction with OERs as course materials 了解学生对OER作为课程材料的满意度
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-12-2017-0059
S. Jaggars, A. Folk, D. Mullins
Purpose The purpose of this paper is to introduce a survey instrument to measure three components of students’ perceptions of open and affordable course materials – quality, integration, and experience – and discuss its reliability and predictive validity. Design/methodology/approach The authors distributed an end-of-semester online survey to students enrolled in sections of 12 courses that adopted OER in Fall 2016, as well as conducting a within-interview survey with the instructors of those courses. The authors calculated the descriptive statistics from the responses to the student survey, as well as examining the inter-item and inter-rater reliability of the instrument. Finally, explored correlations in the data gathered through both the student and faculty surveys were explored. Findings The authors found that both students and faculty were generally pleased with the quality and experience of using open and affordable digital materials. The authors also found that our three survey subscales had strong inter-item reliability, and that the quality and experience subscales had predictive validity in terms of whether students would choose a traditional or digital text in future courses. Originality/value In addition to providing evidence in terms of the full survey instrument’s reliability and predictive validity, factor analysis indicates that a short scale of quality and experience Likert scale items could be used by practitioners to effectively assess satisfaction of digital materials among traditionally aged undergraduate students.
本文的目的是引入一种调查工具来测量学生对开放和负担得起的课程材料的三个组成部分-质量,整合和体验-并讨论其信度和预测效度。设计/方法/方法作者对2016年秋季采用开放式教育资源的12门课程的学生进行了期末在线调查,并对这些课程的教师进行了访谈调查。作者从学生调查的回答中计算了描述性统计数据,并检查了该工具的项目间和评分者间的可靠性。最后,探讨了通过学生和教师调查收集的数据中的相关性。作者发现,学生和教师普遍对使用开放和负担得起的数字材料的质量和体验感到满意。作者还发现,我们的三个调查子量表具有很强的项目间信度,并且就学生在未来的课程中是选择传统文本还是数字文本而言,质量和体验子量表具有预测效度。原创性/价值除了在全量表的信度和预测效度方面提供证据外,因子分析表明,从业者可以使用短量表的质量和体验李克特量表项目来有效评估传统年龄的本科生对数字材料的满意度。
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引用次数: 18
Contextualizing library assessment within a broader ecosystem: Proposed models for linking the strategic to the micro 在更广泛的生态系统中对图书馆评估进行情境化:将战略与微观联系起来的拟议模型
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-09-2017-0042
Christine McCarthy Madsen, M. Hurst
Purpose This paper will draw a picture of the current landscape of library assessment based on the data gathered in interviews. The authors will focus specifically on the continuum between micro and strategic assessment and share the lessons learned from diverse institutions and geographies about how to build a culture of assessment. Design/methodology/approach Between 2015 and 2017, the researchers have interviewed more than 75 library directors and leaders, library assessment practitioners, and academic experts on four continents about library assessment and its current state in their institutions. Findings The results reveal a varied landscape, with libraries in widely varying stages of assessment performance and readiness. Originality/value This paper presents the results of a large-scale study over more than two years. More than 75 people have been interviewed in five countries. The scale and scope of the work is both significant and unique.
本文将根据访谈收集的数据,描绘出图书馆评估的现状。作者将特别关注微观评估和战略评估之间的连续性,并分享从不同机构和地区获得的关于如何建立评估文化的经验教训。在2015年至2017年期间,研究人员采访了四大洲的75多名图书馆馆长和领导、图书馆评估从业者和学术专家,讨论了图书馆评估及其在其机构中的现状。结果揭示了一个不同的景观,图书馆在评估绩效和准备程度方面处于不同的阶段。本文介绍了一项历时两年多的大规模研究的结果。来自五个国家的超过75人接受了采访。这项工作的规模和范围既重要又独特。
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引用次数: 7
Generating bespoke value and impact evidence to inform a thought leadership approach to service engagement at The University of Sunderland 生成定制的价值和影响证据,为桑德兰大学服务参与的思想领导力方法提供信息
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-09-2017-0041
Kay Grieves
Purpose In this paper we will share how our maturing value and impact model at The University of Sunderland is enabling us to generate evidence and articulate the insights we draw from that evidence to inform and underpin our strategic service planning, resourcing and reporting. Design/methodology/approach We will demonstrate how impactful articulation of these insights through data-visualization is enabling us to employ thought-leadership in our relationship management with stakeholders, by increasing their understanding of the benefit of engagement with our service offers and demonstrating value for money and the value and impact of our role in achieve institutional objectives. Our paper will give an overview of the key techniques of our model and will then demonstrate its practical applications using the following examples: • How our model is underpinning our approaches to thought leadership in relationship management by enabling us to effectively generate and articulate evidence to inform strategic fa...
目的在本文中,我们将分享我们在桑德兰大学成熟的价值和影响模型如何使我们能够生成证据,并阐明我们从这些证据中得出的见解,为我们的战略服务规划、资源和报告提供信息和支持。设计/方法论/方法我们将展示通过数据可视化对这些见解的有效表达是如何使我们能够在与利益相关者的关系管理中运用思想领导力的,通过提高他们对参与我们提供的服务的好处的理解,并展示我们在实现机构目标方面的价值和影响力。我们的论文将概述我们的模型的关键技术,然后使用以下示例演示其实际应用:•我们的模型如何通过使我们能够有效地生成和阐明证据来为战略决策提供信息,从而支撑我们在关系管理中的思想领导力方法。。。
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引用次数: 4
The use of academic libraries in turbulent times: Student library behaviour and academic performance at the University of Cape Town 动荡时期学术图书馆的使用:开普敦大学学生的图书馆行为和学术表现
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-09-2017-0037
K. D. Jager, M. Nassimbeni, W. Daniels, A. D'Angelo
Purpose The purpose of this paper is to explore how an innovation in the University Management Information System was leveraged to incorporate library data by an initially sceptical strategic management team. The rationale was to extract evidence of correlations between library use and student achievement. This kind of information is of particular interest to the institution, which is at present dealing with crises popularly summarised in the slogan “#FeesMustFall” among students who suffer from the effects of poverty and exclusion in higher education. Comment is offered on some of the relationships between student library behaviour before, during and after the nationwide disruptions that destabilised universities and threatened their survival at the end of 2016, just before the final examination period. Design/methodology/approach Data were extracted from the data warehouse from the comparative demographic perspectives of students’ degrees of disadvantage in an effort to uncover any hitherto hidden patterns of library use. Findings The use of the library as expressed by footfall and loans was mapped against students’ pass rates and their collective GPA, indicating that increased library use correlates positively with better academic performance. Some of the initial correlations between student library behaviour before, during and after the nationwide disruptions that destabilised universities and threatened their survival at the end of 2016 just before the final examination period are explored. The effects that library closures (under threat of damage) at a critical time in the academic year might have had on library use and on student performance are interrogated. Practical implications Students on financial aid, which was used as an indicator of disadvantage, come from schools and environments where access to information technology and libraries is very limited, so that library habits are either poorly established or not at all. At the University of Cape Town (UCT), considerable support is in place for students to encourage the development of library habits. An analysis of available data indicates that students who have acquired library habits regardless of unfavourable financial circumstances do not exhibit behaviour and academic outcomes markedly different from that of their more privileged peers. Originality/value Combining library data with data from the university data warehouse is a new approach in South Africa. It is an approach that is of value both to the library and the institution at large and has brought meaningful insights into the role the academic library might be seen to play in promoting student academic achievement.
本文的目的是探讨大学管理信息系统的创新如何被最初持怀疑态度的战略管理团队利用来整合图书馆数据。其基本原理是提取图书馆使用与学生成绩之间相关性的证据。这类信息是该机构特别感兴趣的,该机构目前正在处理危机,这些危机在遭受贫困和高等教育排斥影响的学生中普遍概括为“学费必须下降”的口号。2016年底,就在期末考试之前,全国范围内的混乱破坏了大学的稳定,威胁了它们的生存,在此期间和之后,学生图书馆行为之间的一些关系得到了评论。设计/方法/方法从学生劣势程度的比较人口统计学角度从数据仓库中提取数据,以揭示迄今为止隐藏的图书馆使用模式。使用图书馆的人数和借阅量与学生的通过率和集体平均绩点相对应,表明增加图书馆的使用与更好的学习成绩呈正相关。在2016年底期末考试之前,学生图书馆行为在全国范围内的混乱之前,期间和之后的一些初步相关性进行了探讨,这些混乱破坏了大学的稳定,并威胁到他们的生存。在学年的关键时刻关闭图书馆(在受到破坏的威胁下)可能对图书馆的使用和学生的表现产生的影响受到质疑。被用作不利指标的经济援助学生来自学校和环境,在这些学校和环境中,获取信息技术和图书馆的机会非常有限,因此,图书馆的习惯要么很差,要么根本没有。在开普敦大学(UCT),为鼓励学生养成图书馆习惯提供了相当大的支持。一项对现有数据的分析表明,那些在经济状况不佳的情况下养成了图书馆习惯的学生,其行为和学业成绩与那些更有条件的同龄人并没有明显的不同。在南非,将图书馆数据与大学数据仓库的数据相结合是一种新方法。这是一种对图书馆和整个机构都有价值的方法,并为学术图书馆在促进学生学业成就方面可能发挥的作用带来了有意义的见解。
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引用次数: 9
Experience assessment: designing an innovative curriculum for assessment and UX professionals 体验评估:为评估和用户体验专业人士设计创新课程
IF 1.1 Q2 Social Sciences Pub Date : 2017-12-15 DOI: 10.1108/PMM-09-2017-0036
Rachel A. Fleming-May, Regina Mays, T. Walker, Amy Forrester, C. Tenopir, Dania Bilal, Suzie L. Allard
Purpose While assessment and user experience (UX) have been identified as areas of growing focus in all types of libraries, there is currently little infrastructure to prepare students for these roles (Applegate, 2016; Askew and Theodore-Shusta, 2013; Nitecki et al., 2015; Oakleaf, 2013; Passonneau and Erickson, 2014). As a step toward addressing this gap, a team from an American Library Association-accredited master’s program situated at a large public land-grant institution (LGU) worked with practitioner partners from academic libraries and information agencies to develop a new model for preparing information professionals with assessment and UX expertise. The paper aims to discuss these issues. Design/methodology/approach In fall of 2015, faculty members applied for funding from the US Institute for Museum and Library Services Laura Bush 21st Century Librarians program for a program to develop formalized assessment and UX training in Library and Information Science (LIS) education. The student cohort would have interests in two areas: academic libraries and specialized information agencies. The two groups would complete much of the same coursework, earn the ALA-accredited master’s degree and have the opportunity to engage in co-curricular activities focused on UX and assessment. However, each sub-group would also pursue a subject-specific curriculum. In April 2016, IMLS funded the program. Findings In addition to reviewing the literature related to best practices in curriculum development, the authors describe the process of designing the program, including the curriculum, co-curricular mentoring and practicum opportunities, and the tools developed to evaluate the program’s effectiveness. Research limitations/implications At a time in which the library practitioner and LIS educator communities are contemplating how best to prepare professionals with much-needed expertise in assessment and UX, UX-A represents an innovative approach in professional preparation. Although the UX-A program is grant-funded, several of the program components could be adapted and incorporated without such support. Originality/value This paper discusses the structure and history of the program, issues related to developing a new curricular program for LIS education, and the educational and professional development needs of the assessment and UX professional community. It includes an extensive review of literature related to LIS curriculum development, practica, and professional mentoring, as well as suggestions for implementing elements of the program in other settings.
虽然评估和用户体验(UX)已被确定为所有类型图书馆日益关注的领域,但目前几乎没有基础设施为学生准备这些角色(Applegate, 2016;Askew and Theodore-Shusta, 2013;Nitecki et al., 2015;橡树叶,2013;Passonneau and Erickson, 2014)。为了解决这一差距,来自美国图书馆协会认可的大型公共赠地机构(LGU)硕士项目的团队与来自学术图书馆和信息机构的从业者合作,开发了一种新的模式,用于培养具有评估和用户体验专业知识的信息专业人员。本文旨在探讨这些问题。设计/方法/方法2015年秋季,教师向美国博物馆和图书馆服务研究所劳拉·布什21世纪图书馆员项目申请资金,用于在图书馆和信息科学(LIS)教育中开发正式的评估和用户体验培训。学生群体将对两个领域感兴趣:学术图书馆和专门信息机构。这两个小组将完成大部分相同的课程,获得ala认可的硕士学位,并有机会参加以用户体验和评估为重点的课外活动。但是,每个小组也将采用特定学科的课程。2016年4月,IMLS资助了该项目。除了回顾与课程开发最佳实践相关的文献外,作者还描述了设计课程的过程,包括课程,课外指导和实习机会,以及用于评估课程有效性的工具。在图书馆从业人员和图书馆教育者社区正在考虑如何最好地培养具有评估和用户体验方面急需的专业知识的专业人员的时候,UX- a代表了专业准备方面的创新方法。虽然UX-A计划是由拨款资助的,但计划的几个组成部分可以在没有这种支持的情况下进行调整和合并。本文讨论了该课程的结构和历史,与开发LIS教育新课程计划相关的问题,以及评估和UX专业社区的教育和专业发展需求。它包括对与LIS课程开发、实践和专业指导相关的文献的广泛回顾,以及在其他环境中实施该计划要素的建议。
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引用次数: 6
COUNTER: Release 5 of the Code of Practice COUNTER:业务守则第5期
IF 1.1 Q2 Social Sciences Pub Date : 2017-11-27 DOI: 10.1108/PMM-10-2017-0048
Lorraine Estelle
Purpose Librarians need to measure returns on the investments that they make, and for digital content, the COUNTER Code of Practice for usage statistics is an important metric. The paper aims to discuss these issues. Design/methodology/approach This paper is a viewpoint. Findings Release 5 of the Code of Practice has been developed to make it easier for publishers to be compliant. It can be adapted and extended as digital publishing changes over the years. Originality/value Release 5 consists of four master reports, a reduced number of metrics and additional attributes. These will enable librarians to roll up or drill down through reports with ease, eliminating the need for the kinds of special-purpose reports required previously.
图书馆员需要衡量他们所做的投资的回报,对于数字内容,COUNTER使用统计的行为准则是一个重要的衡量标准。本文旨在探讨这些问题。这篇论文是一种观点。编制《实务守则》第5版的目的是让出版商更容易遵守守则。随着数字出版多年来的变化,它可以进行调整和扩展。原创性/价值版本5由四个主报告、减少的度量标准和附加属性组成。这将使图书管理员能够轻松地向上或向下滚动报告,从而消除了以前需要的各种特殊用途报告的需要。
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引用次数: 1
The psychometric properties of an information-ethics questionnaire 信息伦理问卷的心理测量特性
IF 1.1 Q2 Social Sciences Pub Date : 2017-11-27 DOI: 10.1108/PMM-10-2016-0044
M. Al-Nuaimi, Abdelmajid Bouazza, Maher M. Abu-Hilal, A. Al-Aufi
Purpose The purpose of this paper is to provide an overview of the development and validation of a self-report structured questionnaire based on the theory of planned behaviour (TPB). The questionnaire was used to investigate university undergraduate students’ cognition, behavioural intent, and behaviour concerning the ethical use of information and communication technologies (ICTs). Design/methodology/approach A quantitative correlational cross-sectional approach to data collection was used by administering a self-report questionnaire to a sample of 327 undergraduate students. To establish the construct validity of the questionnaire, internal consistency reliability and factorial analyses were performed. Findings Significant but different correlations between the constructs were under study. The behavioural intention had the greatest and most significant correlation with behaviour pertaining to information ethics. Overall, the scales, which constitute the instrument, showed acceptable indices of measurement validity. Practical implications The research implications of this paper shed light on the applicability of the TPB to the specific context in which this study was conducted. The results imply that the TPB framework can be extended and employed to understand better the influence of comprehending information-ethics concepts on the intentions and practices related to the ethical use of ICTs. Originality/value The paper has methodological value for researchers who seek to develop empirical instruments for measuring the factors that bear upon the attitudes and the behaviours related to information ethics. Furthermore, the paper has pedagogical value for students, teachers, and developers of information-ethics educational programmes at the tertiary level.
目的本文的目的是概述基于计划行为理论(TPB)的自我报告结构化问卷的开发和验证。该问卷用于调查大学生对信息和通信技术(ICT)的道德使用的认知、行为意图和行为。设计/方法/方法通过对327名本科生样本进行自我报告问卷调查,采用定量相关横断面方法进行数据收集。为了确定问卷的结构有效性,进行了内部一致性信度和因子分析。研究结果正在研究结构之间显著但不同的相关性。行为意向与信息伦理行为的相关性最大、最显著。总体而言,构成该工具的量表显示出可接受的测量有效性指标。实际意义本文的研究意义阐明了TPB在进行本研究的特定背景下的适用性。研究结果表明,TPB框架可以扩展和使用,以更好地理解理解信息伦理概念对信息和通信技术伦理使用相关意图和实践的影响。原创性/价值该论文对寻求开发实证工具来衡量与信息伦理相关的态度和行为的因素的研究人员具有方法论价值。此外,该论文对学生、教师和高等教育信息伦理教育计划的制定者具有教学价值。
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引用次数: 2
Relationship between Journal Ranking Metrics in a Diversified Collection 多样化馆藏期刊排名指标之间的关系
IF 1.1 Q2 Social Sciences Pub Date : 2017-11-10 DOI: 10.1108/PMM-10-2016-0042
Upeksha Perera, Manjula Wijewickrema
Purpose Ranking of scholarly journals is important for many parties owing to numerous reasons. Studying the relationships among various ranking metrics is the key to understand the performance of one metric based on another. Therefore, the aim of this research is to investigate the relationship among four major journal ranking methods, namely: Impact Factor (IF), Eigenfactor Score (ES), h-index (hI), and SCImagoJournal Rank (SJR). Design/methodology/approach The paper investigates 519 journals from a diverse range of subjects to execute a comprehensive correlation analysis. Findings The results show that there exists a higher correlation between the IF and SJR (0.796). However, a very strong positive correlation among two metrics does not necessarily imply that the journals are ranked in the similar pattern. Originality/value The first study which discusses the journal ranking relationships in a diversified collection and the inability of comparing correlations between metric values and the correlations between corresponding journal ranks.
由于多种原因,学术期刊的排名对各方来说都很重要。研究各种排名指标之间的关系是理解一个指标基于另一个指标的性能的关键。因此,本研究的目的是调查四种主要期刊排名方法之间的关系,即:影响因子(IF)、特征因子得分(ES)、h指数(hI)和SCImagoJournal排名(SJR)。设计/方法论/方法本文调查了来自不同主题的519种期刊,以进行全面的相关性分析。研究结果表明,IF和SJR之间存在更高的相关性(0.796)。然而,两个指标之间非常强的正相关性并不一定意味着期刊的排名模式相似。原创性/价值第一项研究讨论了多样化收藏中的期刊排名关系,以及无法比较度量值之间的相关性和相应期刊排名之间的相关性。
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Performance Measurement and Metrics
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