Pub Date : 2021-11-08DOI: 10.1026/0932-4089/a000378
Regina Aloia, J. Priebe
Zusammenfassung. Das Phänomen „Präsentismus“ definiert als das Verhalten von Berufstätigen, trotz Vorliegen von Krankheitssymptomen der Arbeitstätigkeit nachzugehen. Studien haben gezeigt, dass verschiedene Faktoren Präsentismus beeinflussen. In der vorliegenden Untersuchung soll ein umfassendes Modell, das die Vorhersagequalität personenbedingter, organisationaler und arbeitsbezogener Faktoren hinsichtlich Präsentismus zeigt, entwickelt werden und damit bestehende Forschungsbefunde erweitern, um somit zu einem besseren Verständnis von Präsentismus beizutragen. Um die Fehlervarianz zu minimieren wurden über 800 Probanden eines einzigen Unternehmens befragt. Es zeigten sich Zusammenhänge von Präsentismus vor allem mit organisationalen und arbeitsbezogenen Faktoren, i.e. „Arbeitsplatzsicherheit“, „empfundene Gerechtigkeit“, „Unterstützung des Vorgesetzten“, „Funktion“ sowie „Vertretung im Krankheitsfall“, während nur „Gesundheitszustand“ als einziger personenbedingter Aspekt einen Prädiktionswert hatte.
{"title":"Vorschlag eines umfassenden Modells zur Vorhersage von Präsentismus","authors":"Regina Aloia, J. Priebe","doi":"10.1026/0932-4089/a000378","DOIUrl":"https://doi.org/10.1026/0932-4089/a000378","url":null,"abstract":"Zusammenfassung. Das Phänomen „Präsentismus“ definiert als das Verhalten von Berufstätigen, trotz Vorliegen von Krankheitssymptomen der Arbeitstätigkeit nachzugehen. Studien haben gezeigt, dass verschiedene Faktoren Präsentismus beeinflussen. In der vorliegenden Untersuchung soll ein umfassendes Modell, das die Vorhersagequalität personenbedingter, organisationaler und arbeitsbezogener Faktoren hinsichtlich Präsentismus zeigt, entwickelt werden und damit bestehende Forschungsbefunde erweitern, um somit zu einem besseren Verständnis von Präsentismus beizutragen. Um die Fehlervarianz zu minimieren wurden über 800 Probanden eines einzigen Unternehmens befragt. Es zeigten sich Zusammenhänge von Präsentismus vor allem mit organisationalen und arbeitsbezogenen Faktoren, i.e. „Arbeitsplatzsicherheit“, „empfundene Gerechtigkeit“, „Unterstützung des Vorgesetzten“, „Funktion“ sowie „Vertretung im Krankheitsfall“, während nur „Gesundheitszustand“ als einziger personenbedingter Aspekt einen Prädiktionswert hatte.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90844162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-01DOI: 10.1026/0932-4089/a000376
Oliver Weigelt, Bernd Marcus, J. Felfe, A. Kluge, Greta Ontrup
{"title":"Working Under Pandemic Conditions","authors":"Oliver Weigelt, Bernd Marcus, J. Felfe, A. Kluge, Greta Ontrup","doi":"10.1026/0932-4089/a000376","DOIUrl":"https://doi.org/10.1026/0932-4089/a000376","url":null,"abstract":"","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91273012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-24DOI: 10.1026/0932-4089/a000372
Lisa Mlekus, Anna-Lena Kato-Beiderwieden, Katharina D. Schlicher, G. W. Maier
Abstract. Change-management activities require extensive interventions, for which small and medium-sized companies often lack the expertise. Thus, we examined whether a short-term intervention could be an innovative approach that affects employees’ attitudes and behavior. In the cooperative project IviPep, a company developed digital tools for its own internal development process. Our intervention was part of the corresponding training and consisted of a 5-minute presentation about prototypical reactions to change and a 45-minute workshop. Employees could voice their concerns, reflect on advantages, and work on potential solutions to address their concerns. Results of a survey before and after the training ( N = 22) showed that the short-term intervention significantly increased readiness for change ( d = 0.72) but did not significantly increase overall attitude toward change ( d = 0.16) or behavioral resistance to change ( d = -0.37), although the effects pointed in the intended direction. Our results indicate that even small change efforts can make a difference.
{"title":"With a Little Help From Change Management","authors":"Lisa Mlekus, Anna-Lena Kato-Beiderwieden, Katharina D. Schlicher, G. W. Maier","doi":"10.1026/0932-4089/a000372","DOIUrl":"https://doi.org/10.1026/0932-4089/a000372","url":null,"abstract":"Abstract. Change-management activities require extensive interventions, for which small and medium-sized companies often lack the expertise. Thus, we examined whether a short-term intervention could be an innovative approach that affects employees’ attitudes and behavior. In the cooperative project IviPep, a company developed digital tools for its own internal development process. Our intervention was part of the corresponding training and consisted of a 5-minute presentation about prototypical reactions to change and a 45-minute workshop. Employees could voice their concerns, reflect on advantages, and work on potential solutions to address their concerns. Results of a survey before and after the training ( N = 22) showed that the short-term intervention significantly increased readiness for change ( d = 0.72) but did not significantly increase overall attitude toward change ( d = 0.16) or behavioral resistance to change ( d = -0.37), although the effects pointed in the intended direction. Our results indicate that even small change efforts can make a difference.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90972063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-24DOI: 10.1026/0932-4089/a000374
Jan Dettmers, Wiebke Plückhahn
Abstract. The Corona crisis and the lockdown in the spring of 2020 had various effects on working life in Europe. In this three-wave study, we assessed the trajectories of job demands and resources of 302 employees 2 weeks before the lockdown, over 1 week after lockdown start, and 6 weeks following the beginning of the lockdown. We applied a pre-post follow-up design with 129 employees who switched to telecommuting and a control group of 173 employees who remained in their on-site workplace. Results from the repeated-measures MANCOVA indicate that, despite various general changes to job characteristics because of the Corona crisis, telecommuting changes contributed to significant changes only in communication opportunities and – before Bonferroni correction – in physical job demands. These results may imply that the most visible massive switch to telecommuting of many employees during the first phase of the Corona crisis is only one explanatory factor for general changes to job characteristics.
{"title":"Suddenly Working From Home!","authors":"Jan Dettmers, Wiebke Plückhahn","doi":"10.1026/0932-4089/a000374","DOIUrl":"https://doi.org/10.1026/0932-4089/a000374","url":null,"abstract":"Abstract. The Corona crisis and the lockdown in the spring of 2020 had various effects on working life in Europe. In this three-wave study, we assessed the trajectories of job demands and resources of 302 employees 2 weeks before the lockdown, over 1 week after lockdown start, and 6 weeks following the beginning of the lockdown. We applied a pre-post follow-up design with 129 employees who switched to telecommuting and a control group of 173 employees who remained in their on-site workplace. Results from the repeated-measures MANCOVA indicate that, despite various general changes to job characteristics because of the Corona crisis, telecommuting changes contributed to significant changes only in communication opportunities and – before Bonferroni correction – in physical job demands. These results may imply that the most visible massive switch to telecommuting of many employees during the first phase of the Corona crisis is only one explanatory factor for general changes to job characteristics.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77957649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-24DOI: 10.1026/0932-4089/a000364
Elena Bender, M. Schürmann, Ute Poethke, Chantal Soyka, N. Schaper, und Jens Rowold
Zusammenfassung. In der Arbeit 4.0 ist durch neue Beschäftigungsmöglichkeiten für Mitarbeitende eine Langzeitbindung an ein Unternehmen seltener. Unternehmen reagieren mit flexibilisierten Arbeitsplätzen, um diesem Wunsch der Mitarbeitenden nachzukommen. Flexibilisierung reduziert die Absicht das Unternehmen zu verlassen. Dabei ist wichtig, räumliche und zeitliche Flexibilisierung zu differenzieren. Außerdem gewinnen individuelle Werte bezüglich Stabilität und Kontinuität an Bedeutung und können den Bindungswunsch stärken. Hauptziel dieser Untersuchung ist, anhand eines kontroll- und ressourcentheoretisch fundierten Rahmens in zwei aufeinander aufbauenden Studien ( N = 448, N = 202) die (potenziell unterschiedlich starken) Zusammenhänge von zeitlicher und räumlicher Flexibilisierung mit Mitarbeitendenbindung zu analysieren und zu prüfen, ob sich diese Zusammenhänge bestätigen lassen, wenn zusätzlich individuelle Werte in die Analyse einbezogen werden. Die Ergebnisse zeigen, dass zeitliche und räumliche Flexibilisierung unterschiedlich mit der Bleibeabsicht zusammenhängen. Während zeitliche Flexibilisierung positive Zusammenhänge zeigt, finden sich in Bezug auf räumliche Flexibilisierung keine Zusammenhänge. Werte bezüglich Stabilität und Kontinuität scheinen dabei nicht mit einer stärkeren Mitarbeitendenbindung zusammenzuhängen.
摘要.在4.0工作中，由于新的合作就业机会，与公司的长期联系越来越少。所有公司都能用灵活的方式解决这一问题，以满足合作人的愿望。放松了灵活性有必要区分空间和时间灵活性。此外，个人价值的稳定性和连续性也变得更加重要，能够增强献身的意愿。这项研究的主要目标是,通过监视和ressourcentheoretisch的框架在两个彼此中定义的研究(N = 448, N = 202)——潜在的不同强大联系所需的时间和工作变动管理Mitarbeitendenbindung分析和审议这些联系核实,如果除了个人价值观纳入分析.研究结果表明，时间和空间的灵活性与决心是不同的。其他领域的时间事项都是放松此类系统有关稳定性和连续性的价值观似乎并不依附于更紧密的合作伙伴关系。
{"title":"Die Rolle von arbeitsplatzbezogener Flexibilisierung und die Betrachtung von individuellen Werten für Mitarbeitendenbindung in der Arbeitswelt 4.0","authors":"Elena Bender, M. Schürmann, Ute Poethke, Chantal Soyka, N. Schaper, und Jens Rowold","doi":"10.1026/0932-4089/a000364","DOIUrl":"https://doi.org/10.1026/0932-4089/a000364","url":null,"abstract":"Zusammenfassung. In der Arbeit 4.0 ist durch neue Beschäftigungsmöglichkeiten für Mitarbeitende eine Langzeitbindung an ein Unternehmen seltener. Unternehmen reagieren mit flexibilisierten Arbeitsplätzen, um diesem Wunsch der Mitarbeitenden nachzukommen. Flexibilisierung reduziert die Absicht das Unternehmen zu verlassen. Dabei ist wichtig, räumliche und zeitliche Flexibilisierung zu differenzieren. Außerdem gewinnen individuelle Werte bezüglich Stabilität und Kontinuität an Bedeutung und können den Bindungswunsch stärken. Hauptziel dieser Untersuchung ist, anhand eines kontroll- und ressourcentheoretisch fundierten Rahmens in zwei aufeinander aufbauenden Studien ( N = 448, N = 202) die (potenziell unterschiedlich starken) Zusammenhänge von zeitlicher und räumlicher Flexibilisierung mit Mitarbeitendenbindung zu analysieren und zu prüfen, ob sich diese Zusammenhänge bestätigen lassen, wenn zusätzlich individuelle Werte in die Analyse einbezogen werden. Die Ergebnisse zeigen, dass zeitliche und räumliche Flexibilisierung unterschiedlich mit der Bleibeabsicht zusammenhängen. Während zeitliche Flexibilisierung positive Zusammenhänge zeigt, finden sich in Bezug auf räumliche Flexibilisierung keine Zusammenhänge. Werte bezüglich Stabilität und Kontinuität scheinen dabei nicht mit einer stärkeren Mitarbeitendenbindung zusammenzuhängen.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76244924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-24DOI: 10.1026/0932-4089/a000373
Ricarda Rehwaldt, Timo Kortsch
Zusammenfassung. Glück bei der Arbeit spielt neben Arbeitszufriedenheit in der Forschung eine immer größere Rolle. Glück wurde sowohl theoretisch als auch metanalytisch mit positiven Folgen in Verbindung gebracht. Allerdings fehlt bislang ein validiertes Instrument in deutscher Sprache, um Bedingungen von Glück bei der Arbeit zu erfassen. Ziel dieses Beitrags ist deshalb, ein Messinstrument zur Erfassung von Bedingungen von Glück bei der Arbeit zu entwickeln und zu validieren. Basierend auf einem Modell von Rehwaldt (2017) entstand in vier aufeinander aufbauenden qualitativen und quantitativen Studien eine vierdimensionale Skala zur Erfassung von Bedingungen von Glück bei der Arbeit (HappinessandWork-Scale). In explorativen und konfirmatorischen Faktorenanalysen konnten vier Faktoren ( Sinnempfinden, Selbstverwirklichung, Gemeinschaft professionell und Gemeinschaft vertraut) aufgedeckt werden, die erwartungsgemäß positiv korreliert waren. Die divergente Validität der vier Faktoren zeigte sich durch unterschiedliche Zusammenhänge mit mehreren relevanten Kriterien (z. B. Commitment, innovatives Verhalten). Implikationen der Ergebnisse für Theorie und Praxis werden abschließend diskutiert.
{"title":"Was macht bei der Arbeit glücklich?","authors":"Ricarda Rehwaldt, Timo Kortsch","doi":"10.1026/0932-4089/a000373","DOIUrl":"https://doi.org/10.1026/0932-4089/a000373","url":null,"abstract":"Zusammenfassung. Glück bei der Arbeit spielt neben Arbeitszufriedenheit in der Forschung eine immer größere Rolle. Glück wurde sowohl theoretisch als auch metanalytisch mit positiven Folgen in Verbindung gebracht. Allerdings fehlt bislang ein validiertes Instrument in deutscher Sprache, um Bedingungen von Glück bei der Arbeit zu erfassen. Ziel dieses Beitrags ist deshalb, ein Messinstrument zur Erfassung von Bedingungen von Glück bei der Arbeit zu entwickeln und zu validieren. Basierend auf einem Modell von Rehwaldt (2017) entstand in vier aufeinander aufbauenden qualitativen und quantitativen Studien eine vierdimensionale Skala zur Erfassung von Bedingungen von Glück bei der Arbeit (HappinessandWork-Scale). In explorativen und konfirmatorischen Faktorenanalysen konnten vier Faktoren ( Sinnempfinden, Selbstverwirklichung, Gemeinschaft professionell und Gemeinschaft vertraut) aufgedeckt werden, die erwartungsgemäß positiv korreliert waren. Die divergente Validität der vier Faktoren zeigte sich durch unterschiedliche Zusammenhänge mit mehreren relevanten Kriterien (z. B. Commitment, innovatives Verhalten). Implikationen der Ergebnisse für Theorie und Praxis werden abschließend diskutiert.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78160822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-24DOI: 10.1026/0932-4089/a000375
B. Muschalla
Abstract. Work anxiety is a common mental health problem that is often overlooked and often causes long periods of sick leave. This is the first representative survey on the distribution of work-phobic anxiety in Germany. Of the 2,030 working-age participants (18 – 67 years), 7 % had increased work-phobic anxiety of a moderate (5 % with scores >1.5 – 2.5 on a scale from 0 – 4) or high (2 % with scores >2.5 – 4) degree. People with high levels of work-phobic anxiety reported the longest sick leave durations during the past 12 months (8 weeks) and the most periods of unemployment in their professional lives. The three groups were similar in age, sex, and partnership status. People with high work-phobic anxiety perceived themselves least competent in almost all dimensions of psychological capacity. Occupational health must consider work-phobic anxiety as a specific mental health problem closely linked to work-ability problems.
{"title":"Prevalence and Correlates of Work-Phobic Anxiety in a National Representative Sample","authors":"B. Muschalla","doi":"10.1026/0932-4089/a000375","DOIUrl":"https://doi.org/10.1026/0932-4089/a000375","url":null,"abstract":"Abstract. Work anxiety is a common mental health problem that is often overlooked and often causes long periods of sick leave. This is the first representative survey on the distribution of work-phobic anxiety in Germany. Of the 2,030 working-age participants (18 – 67 years), 7 % had increased work-phobic anxiety of a moderate (5 % with scores >1.5 – 2.5 on a scale from 0 – 4) or high (2 % with scores >2.5 – 4) degree. People with high levels of work-phobic anxiety reported the longest sick leave durations during the past 12 months (8 weeks) and the most periods of unemployment in their professional lives. The three groups were similar in age, sex, and partnership status. People with high work-phobic anxiety perceived themselves least competent in almost all dimensions of psychological capacity. Occupational health must consider work-phobic anxiety as a specific mental health problem closely linked to work-ability problems.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77099167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-16DOI: 10.1026/0932-4089/a000367
S. Liebermann, Katharina Blenckner, Jan-Hendrik Diehl, Joschka Feilke, Christina Frei, Sophie Grikscheit, Swantje Hünsch, Kristin Kohring, Joya Lay, Gotje Lorenzen, Julia Reinhardt
Abstract. Lockdown regulations during the COVID-19 outbreak resulted in abrupt changes to work situations and presented new leadership challenges. This short report explores how leaders perceived their options for leading transformationally when their teams were forced to rapidly switch to virtual collaboration. We interviewed 20 supervisors using semistructured telephone interviews who described their general leadership behavior before the lockdown and the evaluated possibilities and difficulties of leading transformationally during the lockdown. The article provides insights into the preconditions for transformational leadership in the public sector during change processes. High workload, time pressure, and role conflicts, combined with restricted freedom of action, restrained their options of transformational leadership. Communicative problems further hindered the transfer of transformational leadership behavior to new working arrangements during the Covid-19-crisis. The article derives implications for ways of helping managers to employ the potentials of transformational leadership in virtual settings and during change processes in the public sector.
{"title":"Abrupt Implementation of Telework in the Public Sector During the COVID-19 Crisis","authors":"S. Liebermann, Katharina Blenckner, Jan-Hendrik Diehl, Joschka Feilke, Christina Frei, Sophie Grikscheit, Swantje Hünsch, Kristin Kohring, Joya Lay, Gotje Lorenzen, Julia Reinhardt","doi":"10.1026/0932-4089/a000367","DOIUrl":"https://doi.org/10.1026/0932-4089/a000367","url":null,"abstract":"Abstract. Lockdown regulations during the COVID-19 outbreak resulted in abrupt changes to work situations and presented new leadership challenges. This short report explores how leaders perceived their options for leading transformationally when their teams were forced to rapidly switch to virtual collaboration. We interviewed 20 supervisors using semistructured telephone interviews who described their general leadership behavior before the lockdown and the evaluated possibilities and difficulties of leading transformationally during the lockdown. The article provides insights into the preconditions for transformational leadership in the public sector during change processes. High workload, time pressure, and role conflicts, combined with restricted freedom of action, restrained their options of transformational leadership. Communicative problems further hindered the transfer of transformational leadership behavior to new working arrangements during the Covid-19-crisis. The article derives implications for ways of helping managers to employ the potentials of transformational leadership in virtual settings and during change processes in the public sector.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89871532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-16DOI: 10.1026/0932-4089/a000366
Nathalie Schauffel, T. Ellwart
Abstract. Social distancing received top priority during the COVID-19 crisis, resulting in new users of public digital services (PDS) with heterogeneous use motivation. While some users decided to use a PDS voluntarily and independently of COVID-19, others were forced to use PDS because of the COVID-19 lockdown. Based on technology acceptance models, we compared forced users ( N1 = 346) and voluntary users ( N2 = 315) using latent multigroup analysis. First-time users of a PDS ( N = 661) participated in the survey after reporting a crime online to the police. Results showed that forced and voluntary users differed regarding key factors (performance expectancy, effort expectancy, behavioral intention) and antecedents (system trust, ICT self-concept) of technology acceptance with less positive values for forced users. Further, forced users had stronger needs for system trust and usefulness (performance expectancy) than voluntary users, revealing user group-specific predictive values. The lessons learned for PDS design and marketing beyond pandemic times are discussed.
{"title":"Forced Virtuality During COVID-19","authors":"Nathalie Schauffel, T. Ellwart","doi":"10.1026/0932-4089/a000366","DOIUrl":"https://doi.org/10.1026/0932-4089/a000366","url":null,"abstract":"Abstract. Social distancing received top priority during the COVID-19 crisis, resulting in new users of public digital services (PDS) with heterogeneous use motivation. While some users decided to use a PDS voluntarily and independently of COVID-19, others were forced to use PDS because of the COVID-19 lockdown. Based on technology acceptance models, we compared forced users ( N1 = 346) and voluntary users ( N2 = 315) using latent multigroup analysis. First-time users of a PDS ( N = 661) participated in the survey after reporting a crime online to the police. Results showed that forced and voluntary users differed regarding key factors (performance expectancy, effort expectancy, behavioral intention) and antecedents (system trust, ICT self-concept) of technology acceptance with less positive values for forced users. Further, forced users had stronger needs for system trust and usefulness (performance expectancy) than voluntary users, revealing user group-specific predictive values. The lessons learned for PDS design and marketing beyond pandemic times are discussed.","PeriodicalId":44883,"journal":{"name":"Zeitschrift Fur Arbeits-Und Organisationspsychologie","volume":null,"pages":null},"PeriodicalIF":1.2,"publicationDate":"2021-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74594154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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