Objective – Academic libraries have been impacted by the tremendous changes taking place in higher education due to the arrival of the internet and web-based technologies. Several articles have shown the decline in library usage and user need for electronic resources. The entry of MOOCs into higher education has repurposed the library’s roles and services. This research aims to explore the possible MOOC services of academic libraries and their effect on the user perception towards the significance of academic libraries. Methods – The academic library’s MOOC services are derived from the extensive literature review and subsequently a research model based on extant literature has been developed to evaluate user behaviour. The research model is evaluated using confirmatory factor analysis methods. Results – The academic library’s services for MOOCs have been categorized as, (a) user support services, (b) information services, and (c) infrastructure services. The study shows that each of these service categories have a positive impact on the library usage intention of the users. This in turn has a positive effect on the library’s perceived significance. Conclusion – The library services for MOOC users defined in this research and the findings are useful for librarians to develop new service strategies to stay relevant for the user.
{"title":"Enhancing Users’ Perceived Significance of Academic Library with MOOC Services","authors":"Flora Charles Lazarus, Rajneesh Suryasen","doi":"10.18438/eblip30016","DOIUrl":"https://doi.org/10.18438/eblip30016","url":null,"abstract":"Objective – Academic libraries have been impacted by the tremendous changes taking place in higher education due to the arrival of the internet and web-based technologies. Several articles have shown the decline in library usage and user need for electronic resources. The entry of MOOCs into higher education has repurposed the library’s roles and services. This research aims to explore the possible MOOC services of academic libraries and their effect on the user perception towards the significance of academic libraries.\u0000Methods – The academic library’s MOOC services are derived from the extensive literature review and subsequently a research model based on extant literature has been developed to evaluate user behaviour. The research model is evaluated using confirmatory factor analysis methods.\u0000Results – The academic library’s services for MOOCs have been categorized as, (a) user support services, (b) information services, and (c) infrastructure services. The study shows that each of these service categories have a positive impact on the library usage intention of the users. This in turn has a positive effect on the library’s perceived significance.\u0000Conclusion – The library services for MOOC users defined in this research and the findings are useful for librarians to develop new service strategies to stay relevant for the user.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41959467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"EBLIP Seeks Writing Assistants","authors":"Editorial Team","doi":"10.18438/eblip30170","DOIUrl":"https://doi.org/10.18438/eblip30170","url":null,"abstract":"","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42890185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Retno Sayekti, M. Aditya, Nurhayani, Tessa Simahate, Yusniah, Rina Devianty
Objective – This study aims to measure library users’ perceptions of the quality of information control using LibQual, a survey instrument that measures library users’ minimum perceived and desired levels of service quality across three dimensions: Effect of Service, Library as Place, and Information Control. Numerous studies using LibQual have emphasized the service aspect, while quality of information control has received less attention. Previous studies have reported low quality of information control in academic libraries. Methods – A descriptive survey was conducted at the library of the Universitas Islam Negeri Sumatera Utara (UINSU), Medan, Indonesia, where active members of the library total 49,892. Using proportional random sampling, 100 completed surveys were obtained from a total population of 49,892. Results – This study shows that the quality of information control in the library of UINSU Medan does not meet minimum user expectations. Nevertheless, ease of navigation of information was perceived as acceptable. The study also reveals that the library has promoted information services through exhibition activities, user education activities, and social media. Conclusion – The findings suggest the need for libraries to improve the quality of information services, including content of information, access protocols, search time, ease of navigation, interface, and access from outside the campus. Further, libraries need to conduct continuous service quality evaluation on a regular basis (using tools such as LibQual) to understand the needs of users in terms of information control better. The results from the present study provide strong evidence to support a recommendation that, in general, universities should provide required resources and funding for libraries to improve information services to ensure that the libraries meet quality standards.
{"title":"An Assessment of Information Control: Understanding Library Service Quality from Users’ Perspectives","authors":"Retno Sayekti, M. Aditya, Nurhayani, Tessa Simahate, Yusniah, Rina Devianty","doi":"10.18438/eblip29916","DOIUrl":"https://doi.org/10.18438/eblip29916","url":null,"abstract":"Objective – This study aims to measure library users’ perceptions of the quality of information control using LibQual, a survey instrument that measures library users’ minimum perceived and desired levels of service quality across three dimensions: Effect of Service, Library as Place, and Information Control. Numerous studies using LibQual have emphasized the service aspect, while quality of information control has received less attention. Previous studies have reported low quality of information control in academic libraries.\u0000Methods – A descriptive survey was conducted at the library of the Universitas Islam Negeri Sumatera Utara (UINSU), Medan, Indonesia, where active members of the library total 49,892. Using proportional random sampling, 100 completed surveys were obtained from a total population of 49,892.\u0000Results – This study shows that the quality of information control in the library of UINSU Medan does not meet minimum user expectations. Nevertheless, ease of navigation of information was perceived as acceptable. The study also reveals that the library has promoted information services through exhibition activities, user education activities, and social media.\u0000Conclusion – The findings suggest the need for libraries to improve the quality of information services, including content of information, access protocols, search time, ease of navigation, interface, and access from outside the campus. Further, libraries need to conduct continuous service quality evaluation on a regular basis (using tools such as LibQual) to understand the needs of users in terms of information control better. The results from the present study provide strong evidence to support a recommendation that, in general, universities should provide required resources and funding for libraries to improve information services to ensure that the libraries meet quality standards.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43642485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A Review of: Leili, S., Maryam, H., & Mohsen, A. (2020). The effect of information literacy instruction on lifelong learning readiness. IFLA Journal, 46(3), 259-270. https://doi.org/10.1177/0340035220931879 Abstract Objective – To examine the efficacy of information literacy skills instruction on the lifelong learning readiness skills of Iranian public library users. Design – Pre- and post-test experiment. Setting – Two public libraries in Iran. Subjects – Thirty (30) high school students who were active users of two Iranian public libraries. Methods – Thirty (30) participants were randomized into two groups, one of which received information literacy training for seven weeks, while the other group acted as a control. Participants were assessed via three instruments in information literacy and readiness for lifelong learning prior to and at the completion of the training program. The workshops included basic library skills, recognizing needed information skills, information source skills, Internet skills, Internet searching skills, resource instruction, database skills, and general searching skills. Results of pre- and post-test assessments were analyzed with analysis of covariance (ANCOVA). Main Results – The group that received information literacy instruction showed increased readiness for self-directed learning, readiness to overcome deterrents to participation, and improved information literacy. The control group did not show an increase in readiness to respond to triggers for learning or an overall increase in lifelong learning readiness. Conclusion – Information literacy instruction can improve elements of lifelong learning readiness in regular library users. Public libraries in Iran should begin long-term planning to implement this training.
{"title":"Iranian Public Libraries Can Improve Self-Efficacy in Information Literacy, Especially When School Library Instruction Is Not Preparing Students for Lifelong Learning Readiness","authors":"S. Kaplan","doi":"10.18438/eblip30119","DOIUrl":"https://doi.org/10.18438/eblip30119","url":null,"abstract":"A Review of:\u0000Leili, S., Maryam, H., & Mohsen, A. (2020). The effect of information literacy instruction on lifelong learning readiness. IFLA Journal, 46(3), 259-270. https://doi.org/10.1177/0340035220931879\u0000Abstract\u0000Objective – To examine the efficacy of information literacy skills instruction on the lifelong learning readiness skills of Iranian public library users.\u0000Design – Pre- and post-test experiment.\u0000Setting – Two public libraries in Iran.\u0000Subjects – Thirty (30) high school students who were active users of two Iranian public libraries.\u0000Methods – Thirty (30) participants were randomized into two groups, one of which received information literacy training for seven weeks, while the other group acted as a control. Participants were assessed via three instruments in information literacy and readiness for lifelong learning prior to and at the completion of the training program. The workshops included basic library skills, recognizing needed information skills, information source skills, Internet skills, Internet searching skills, resource instruction, database skills, and general searching skills. Results of pre- and post-test assessments were analyzed with analysis of covariance (ANCOVA).\u0000Main Results – The group that received information literacy instruction showed increased readiness for self-directed learning, readiness to overcome deterrents to participation, and improved information literacy. The control group did not show an increase in readiness to respond to triggers for learning or an overall increase in lifelong learning readiness.\u0000Conclusion – Information literacy instruction can improve elements of lifelong learning readiness in regular library users. Public libraries in Iran should begin long-term planning to implement this training.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47722716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Call for Applicants for EBLIP Journal: Communications Officer","authors":"Editorial Team","doi":"10.18438/eblip30108","DOIUrl":"https://doi.org/10.18438/eblip30108","url":null,"abstract":"","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47266368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Objective – Chat transcript analysis can illuminate user needs by identifying common question topics, but traditional hand coding methods for topic analysis are time-consuming and poorly suited to large datasets. The research team explored the viability of automatic and natural language processing (NLP) strategies to perform rapid topic analysis on a large dataset of transcripts from a consortial chat service. Methods – The research team developed a toolchain for data processing and analysis, which incorporated targeted searching for query terms using regular expressions and natural language processing using the Python spaCy library for automatic topic analysis. Processed data was exported to Tableau for visualization. Results were compared to hand-coded data to test the accuracy of conclusions. Results – The processed data provided insights about the volume of chats originating from each participating library, the proportion of chats answered by operator groups for each library, and the percentage of chats answered by different staff types. The data also captured the top referring URLs for the service, course codes and file extensions mentioned, and query hits. Natural language processing revealed that the most common topics were related to citation, subscription databases, and finding full-text articles, which aligns with common question types identified in hand-coded transcripts. Conclusion – Compared to hand coding, automatic and NLP processing approaches have benefits in terms of the volume of data that can be analyzed and the time frame required for analysis, but they come with a trade-off in accuracy, such as false hits. Therefore, computational approaches should be used to supplement traditional hand coding methods. As NLP becomes more accurate, approaches such as these may widen avenues of insight into virtual reference and patron needs.
{"title":"Natural Language Processing for Virtual Reference Analysis","authors":"Ansh Sharma, Kathryn Barrett, Kirsta Stapelfeldt","doi":"10.18438/eblip30014","DOIUrl":"https://doi.org/10.18438/eblip30014","url":null,"abstract":"Objective – Chat transcript analysis can illuminate user needs by identifying common question topics, but traditional hand coding methods for topic analysis are time-consuming and poorly suited to large datasets. The research team explored the viability of automatic and natural language processing (NLP) strategies to perform rapid topic analysis on a large dataset of transcripts from a consortial chat service.\u0000Methods – The research team developed a toolchain for data processing and analysis, which incorporated targeted searching for query terms using regular expressions and natural language processing using the Python spaCy library for automatic topic analysis. Processed data was exported to Tableau for visualization. Results were compared to hand-coded data to test the accuracy of conclusions.\u0000Results – The processed data provided insights about the volume of chats originating from each participating library, the proportion of chats answered by operator groups for each library, and the percentage of chats answered by different staff types. The data also captured the top referring URLs for the service, course codes and file extensions mentioned, and query hits. Natural language processing revealed that the most common topics were related to citation, subscription databases, and finding full-text articles, which aligns with common question types identified in hand-coded transcripts.\u0000Conclusion – Compared to hand coding, automatic and NLP processing approaches have benefits in terms of the volume of data that can be analyzed and the time frame required for analysis, but they come with a trade-off in accuracy, such as false hits. Therefore, computational approaches should be used to supplement traditional hand coding methods. As NLP becomes more accurate, approaches such as these may widen avenues of insight into virtual reference and patron needs.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41389047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Objective – This study investigated researchers’ perceptions of open access publishing and the ways in which the university’s open access subvention fund could evolve to meet the campus community’s needs. Methods – In spring 2021, two librarians conducted an anonymous survey using a convenience sample to recruit participants. The survey was directly distributed to 113 University of Idaho (U of I) affiliates who had received funding from, or expressed interest in, the open access subvention fund during the previous three years (FY 2019 to FY 2021). Other U of I affiliates were also offered the opportunity to participate in the survey via a link shared in the U of I’s daily email newsletter as well across the U of I’s graduate student email list. The researchers received 42 usable survey responses. The survey included 26 closed and open-ended questions and analysis included cross-tabulations based on fund applicant status as well as respondent role. Of the 26 questions, 4 were modified from a colleague’s previous study with U of I faculty members (Gaines, 2015). Results – Survey responses showed that interest in and support for open access were common among respondents. Although a majority of respondents had published an open access journal article and would like to continue to publish open access in the future, only 17% agreed that they had departmental support to do so. Results also demonstrated that researchers were less willing to pay article processing charges (APCs) out-of-pocket and preferred for funding to come from grant budgets first, followed by Office of Research Budgets, department or college budgets, and library budgets. Respondents expressed support for many of the open access subvention fund’s current criteria and processes, but they also indicated an interest in establishing a more equitable fund distribution cycle and allowing researchers to seek pre-approval once their article was accepted for peer-review. Findings related to open access publishing perspectives built upon previous research conducted at the U of I (Gaines, 2015) and across other institutions. Conclusion – This study confirmed the importance of evaluating and assessing library programs and services to ensure that they continue to meet the needs of campus communities. Through the study results, the researchers demonstrated that respondents were interested in open access publishing and the continuation of the open access subvention fund, as well as offering the U of I an opportunity to adjust the open access subvention fund’s processes to better serve researchers. These results also highlighted the need for those involved in open access publishing support to investigate new open access advocacy and education efforts to ensure that researchers receive the philosophical and financial support they need to pursue different models of scholarly publishing.
{"title":"Researchers’ Perceptions and Experiences with an Open Access Subvention Fund","authors":"Jylisa Doney, J. Kenyon","doi":"10.18438/eblip30015","DOIUrl":"https://doi.org/10.18438/eblip30015","url":null,"abstract":"Objective – This study investigated researchers’ perceptions of open access publishing and the ways in which the university’s open access subvention fund could evolve to meet the campus community’s needs.\u0000Methods – In spring 2021, two librarians conducted an anonymous survey using a convenience sample to recruit participants. The survey was directly distributed to 113 University of Idaho (U of I) affiliates who had received funding from, or expressed interest in, the open access subvention fund during the previous three years (FY 2019 to FY 2021). Other U of I affiliates were also offered the opportunity to participate in the survey via a link shared in the U of I’s daily email newsletter as well across the U of I’s graduate student email list. The researchers received 42 usable survey responses. The survey included 26 closed and open-ended questions and analysis included cross-tabulations based on fund applicant status as well as respondent role. Of the 26 questions, 4 were modified from a colleague’s previous study with U of I faculty members (Gaines, 2015).\u0000Results – Survey responses showed that interest in and support for open access were common among respondents. Although a majority of respondents had published an open access journal article and would like to continue to publish open access in the future, only 17% agreed that they had departmental support to do so. Results also demonstrated that researchers were less willing to pay article processing charges (APCs) out-of-pocket and preferred for funding to come from grant budgets first, followed by Office of Research Budgets, department or college budgets, and library budgets. Respondents expressed support for many of the open access subvention fund’s current criteria and processes, but they also indicated an interest in establishing a more equitable fund distribution cycle and allowing researchers to seek pre-approval once their article was accepted for peer-review. Findings related to open access publishing perspectives built upon previous research conducted at the U of I (Gaines, 2015) and across other institutions. \u0000Conclusion – This study confirmed the importance of evaluating and assessing library programs and services to ensure that they continue to meet the needs of campus communities. Through the study results, the researchers demonstrated that respondents were interested in open access publishing and the continuation of the open access subvention fund, as well as offering the U of I an opportunity to adjust the open access subvention fund’s processes to better serve researchers. These results also highlighted the need for those involved in open access publishing support to investigate new open access advocacy and education efforts to ensure that researchers receive the philosophical and financial support they need to pursue different models of scholarly publishing.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44890705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Objective – In winter 2019-2020, the world saw the emergence of coronavirus disease (COVID-19), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). More than a year later, the pandemic continues with the U.S. death toll surpassing 550,000. Over the last decade, librarians have increased their roles in infectious disease outbreak response. However, no existing literature exists on use of the widely-used library content management platform, LibGuides, to respond to infectious disease outbreaks. This research explores how Federal Libraries use LibGuides to distribute COVID-19 information throughout the ongoing COVID-19 pandemic. Methods – Survey questions were created and peer-reviewed by colleagues. Survey questions first screened for participant eligibility and collected broad demographic information to assist in identifying duplicate responses from individual libraries, then examined the creation, curation, and maintenance of COVID-19 LibGuides. The survey was hosted in Max.gov, a Federal Government data collection and analysis tool. Invitations to participate in the survey were sent via email to colleagues and listservs and posted to personal social media accounts. The survey was made publicly available for three weeks. Collected data were exported into Excel to clean, quantify, and visualize results. Long form answers were manually reviewed and tagged thematically. Results – Of the 78 eligible respondents, 42% (n = 33) reported that their library uses LibGuides to disseminate COVID-19 information; 45% of these respondents said they spent 10+ hours creating their COVID-19 LibGuide, and 60% of respondents spent <1 hour a week on maintenance and updates. Most LibGuides were created in early spring 2020 as the U.S. first saw an uptick in COVID-19 cases. For marketing purposes, respondents reported using web/internal announcements (75%) and email (50%) most frequently. All respondents reported inclusion of U.S. Government resources in their COVID-19 LibGuides, and a majority also included guidelines, international websites, and databases to inform their user communities. Conclusion – Some Federal Libraries use LibGuides as a tool to share critical information, including as a tool for emergency response. Results show libraries tend to start from scratch and share the same resources, duplicating efforts. To improve efficiency in LibGuide curation and use of library staff time, one solution to consider is the creation of a LibGuides template that any Federal Library can use to quickly set up and adapt an emergency response LibGuide specifically for their users. Additionally, findings show that libraries are uncertain of archiving and preservation plans for their guides post-pandemic, suggesting a need for recommended best practices.
{"title":"Federal Library Utilization of LibGuides to Disseminate COVID-19 Information","authors":"Sarah C. Clarke, E. Shohfi, Sharon Han","doi":"10.18438/eblip30017","DOIUrl":"https://doi.org/10.18438/eblip30017","url":null,"abstract":"Objective – In winter 2019-2020, the world saw the emergence of coronavirus disease (COVID-19), caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). More than a year later, the pandemic continues with the U.S. death toll surpassing 550,000. Over the last decade, librarians have increased their roles in infectious disease outbreak response. However, no existing literature exists on use of the widely-used library content management platform, LibGuides, to respond to infectious disease outbreaks. This research explores how Federal Libraries use LibGuides to distribute COVID-19 information throughout the ongoing COVID-19 pandemic.\u0000Methods – Survey questions were created and peer-reviewed by colleagues. Survey questions first screened for participant eligibility and collected broad demographic information to assist in identifying duplicate responses from individual libraries, then examined the creation, curation, and maintenance of COVID-19 LibGuides. The survey was hosted in Max.gov, a Federal Government data collection and analysis tool. Invitations to participate in the survey were sent via email to colleagues and listservs and posted to personal social media accounts. The survey was made publicly available for three weeks. Collected data were exported into Excel to clean, quantify, and visualize results. Long form answers were manually reviewed and tagged thematically.\u0000Results – Of the 78 eligible respondents, 42% (n = 33) reported that their library uses LibGuides to disseminate COVID-19 information; 45% of these respondents said they spent 10+ hours creating their COVID-19 LibGuide, and 60% of respondents spent <1 hour a week on maintenance and updates. Most LibGuides were created in early spring 2020 as the U.S. first saw an uptick in COVID-19 cases. For marketing purposes, respondents reported using web/internal announcements (75%) and email (50%) most frequently. All respondents reported inclusion of U.S. Government resources in their COVID-19 LibGuides, and a majority also included guidelines, international websites, and databases to inform their user communities.\u0000Conclusion – Some Federal Libraries use LibGuides as a tool to share critical information, including as a tool for emergency response. Results show libraries tend to start from scratch and share the same resources, duplicating efforts. To improve efficiency in LibGuide curation and use of library staff time, one solution to consider is the creation of a LibGuides template that any Federal Library can use to quickly set up and adapt an emergency response LibGuide specifically for their users. Additionally, findings show that libraries are uncertain of archiving and preservation plans for their guides post-pandemic, suggesting a need for recommended best practices.","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46954273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A Review of: Johnson, A.M. (2020). Reference and liaison librarians: Endangered species or “vital partners?” Views of academic library administrators. Journal of Library Administration, 60(7), 784-799. https://doi.org/10.1080/01930826.2020.1786979 Abstract Objectives – To investigate the current state and prospects of reference and liaison librarianship. Design – Structured interviews consisted of 10 questions that lasted between 30 and 75 minutes. Setting – Fourteen medium-sized, urban universities geographically spread across the United States of America. Subjects – Fifteen library administrators with at least 10 years of experience. Methods – The author contacted academic library leaders from 17 benchmark institutions and head librarians from other R1 institutions whose libraries were members of the Association of Research Libraries (ARL) or whose campus size and characteristics mirrored the author’s institution in that they were medium-sized urban universities. The study examined five primary questions and included an appendix with the 16-item survey instrument. The structured interviews included 10 questions about the current state and prospects of reference and liaison librarianship, along with questions related to demographics. The author transcribed the interviews and removed all identifying information. Since the interviews were structured and thus thematically similar, coding software was not used. The author compiled and analyzed the responses to the questions. Main Results – The concepts of connecting, discovering, listening, and partnering were inherent in the definition of being a liaison librarian. In general, the library administrators, all of whom had been in the profession for 10 years or more, felt that liaison librarians should be active in furthering scholarly activities in such areas as grant-writing, generating scholarship, or data curation. There was an emphasis on outreach, being proactive, and engaging with faculty, which raised an important question for administrators: Is this skill set too broad for any one person, and if so, how can the library profession collaborate to draw upon each other’s strengths? There was a consensus that while the work of reference and liaison librarians is vital to the academic enterprise, this work need not be situated at a central reference desk. Rather, librarians would be physically embedded or electronically linked to students and faculty, helping them to formulate answerable questions, locate high-quality, evidence-based information in specialized databases, or provide support in such areas as open educational resource development, augmented reality, or scholarly communications. Conclusion – In the view of current library administrators, being a reference and liaison librarian means partnering proactively with students and faculty to ensure a deep understanding of their teaching, learning, and research needs while also maintaining a thorough knowledge of the libraries’ collections
回顾:Johnson, A.M.(2020)。参考和联络图书馆员:濒危物种还是“重要伙伴”?高校图书馆管理者的观点。图书管理学报，60(7)，784-799。https://doi.org/10.1080/01930826.2020.1786979AbstractObjectives -调查参考和联络图书馆关系的现状和前景。设计-结构化访谈包括10个问题，持续时间在30到75分钟之间。环境- 14所中等规模的城市大学分布在美国各地。主题- 15名具有至少10年经验的图书馆管理员。方法——笔者联系了17所基准院校的学术图书馆负责人和其他R1院校的图书馆长，这些院校的图书馆均为研究型图书馆协会(Association of Research libraries, ARL)成员，或者校园规模和特点与笔者所在院校相对应的中型城市高校。该研究调查了5个主要问题，并包括一份附有16项调查工具的附录。结构化访谈包括10个关于参考和联络图书馆关系的现状和前景的问题，以及与人口统计相关的问题。作者将采访记录下来，并删除了所有识别信息。由于访谈是结构化的，因此主题相似，因此没有使用编码软件。作者对问题的回答进行了整理和分析。主要结果-联系、发现、倾听和合作的概念是作为联络馆员的定义所固有的。一般来说，所有从事这一职业10年或以上的图书馆管理员都认为，联络员应该积极促进诸如资助写作、产生奖学金或数据管理等领域的学术活动。它强调拓展、积极主动和与教师互动，这给管理者提出了一个重要的问题:这种技能对任何一个人来说都太宽泛了吗?如果是这样，图书馆行业该如何合作，利用彼此的优势?大家一致认为，虽然参考和联络图书馆员的工作对学术事业至关重要，但这项工作不需要设在一个中央参考服务台。相反，图书馆员将与学生和教师进行物理嵌入或电子连接，帮助他们制定可回答的问题，在专门的数据库中找到高质量的、基于证据的信息，或者在开放教育资源开发、增强现实或学术交流等领域提供支持。总结——在当前的图书馆管理者看来，作为一名参考和联络馆员意味着积极主动地与学生和教师合作，以确保深入了解他们的教学、学习和研究需求，同时保持对图书馆馆藏和资源的全面了解。为了实现这一目标，图书馆员必须让他们的读者看到，讲述他们所提供的令人难忘的、真实的故事，并建立持久的关系。参考和联络馆员需要传统的图书馆功能和系统知识和教学技能，并具备协作、沟通和灵活性等素质。总的来说，图书馆领导相信，联络馆员将继续是重要的合作伙伴，没有中央参考咨询台，学术企业内部将有更深层次的整合。
{"title":"Structured Interviews Reveal That Reference and Liaison Librarians—as Engaged, Proactive Partners—are Vital to the Academic Enterprise","authors":"Joanne M. Muellenbach","doi":"10.18438/eblip30080","DOIUrl":"https://doi.org/10.18438/eblip30080","url":null,"abstract":"A Review of:\u0000Johnson, A.M. (2020). Reference and liaison librarians: Endangered species or “vital partners?” Views of academic library administrators. Journal of Library Administration, 60(7), 784-799. https://doi.org/10.1080/01930826.2020.1786979\u0000Abstract\u0000Objectives – To investigate the current state and prospects of reference and liaison librarianship.\u0000Design – Structured interviews consisted of 10 questions that lasted between 30 and 75 minutes.\u0000Setting – Fourteen medium-sized, urban universities geographically spread across the United States of America.\u0000Subjects – Fifteen library administrators with at least 10 years of experience. \u0000Methods – The author contacted academic library leaders from 17 benchmark institutions and head librarians from other R1 institutions whose libraries were members of the Association of Research Libraries (ARL) or whose campus size and characteristics mirrored the author’s institution in that they were medium-sized urban universities. The study examined five primary questions and included an appendix with the 16-item survey instrument. The structured interviews included 10 questions about the current state and prospects of reference and liaison librarianship, along with questions related to demographics. The author transcribed the interviews and removed all identifying information. Since the interviews were structured and thus thematically similar, coding software was not used. The author compiled and analyzed the responses to the questions. \u0000Main Results – The concepts of connecting, discovering, listening, and partnering were inherent in the definition of being a liaison librarian. In general, the library administrators, all of whom had been in the profession for 10 years or more, felt that liaison librarians should be active in furthering scholarly activities in such areas as grant-writing, generating scholarship, or data curation. There was an emphasis on outreach, being proactive, and engaging with faculty, which raised an important question for administrators: Is this skill set too broad for any one person, and if so, how can the library profession collaborate to draw upon each other’s strengths? There was a consensus that while the work of reference and liaison librarians is vital to the academic enterprise, this work need not be situated at a central reference desk. Rather, librarians would be physically embedded or electronically linked to students and faculty, helping them to formulate answerable questions, locate high-quality, evidence-based information in specialized databases, or provide support in such areas as open educational resource development, augmented reality, or scholarly communications. \u0000Conclusion – In the view of current library administrators, being a reference and liaison librarian means partnering proactively with students and faculty to ensure a deep understanding of their teaching, learning, and research needs while also maintaining a thorough knowledge of the libraries’ collections","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42304006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Objective – This study uses the Kaleidoscope Career Model (Mainiero & Sullivan 2006a) to determine key sources of motivation for library professionals during their careers and identifies strategies for how library administrators can better retain and inspire their staff. Methods – The authors adapted the Kaleidoscope Career Model survey tool with permission from Mainiero and Sullivan. The authors used Qualtrics to send out the adapted survey and in October 2019 emailed a call for participation with the survey link to six library electronic mailing lists. A total of 433 participants completed the survey. The authors reviewed the demographic data and charts Qualtrics generated and used an open-coding method to analyze the qualitative responses to open-ended questions included in the survey. First, they read through those responses, identified common words, phrases, and ideas, which became initial codes. Then the authors reviewed the codes and determined themes common in the data. Each author coded and analyzed each question. Those themes then informed the discussion and recommendations shared in this article. Results – Nearly 60% of respondents identified as being in the Authenticity phase, 15% in the Challenge phase, and 18% in the Balance phase. When asked if they felt supported, those in the Authenticity phase reported the highest overall level of satisfaction, with those in the 47–52 years old cohort experiencing peak feelings of support. The study found that all early career practitioners seemed interested in continuing in a supervisory role. Those older participants in the Balance phase were less interested than those in the other two phases in continuing to supervise. Those in the Authenticity phase identified most strongly with being organizational leaders. By contrast, older participants in the Balance phase did not identify strongly as leaders. Those in the Challenge phase showed strong interest in being leaders at an early age and that interest increased among older cohorts. Conclusion – This study is the first to analyze sources of motivation for academic librarians during the stages of their careers. When working with librarians who identify with the Authenticity phase, administrators should work with their employees to develop career goals that are extrinsically based, such as what can be achieved through good work rather than striving for a dream position. Librarians in the Balance phase would benefit from early opportunities to develop leadership roles or serve in supervisory roles. These early opportunities better fit with their efforts to prioritize family later in life. Librarians in the Challenge phase are intrinsically motivated to achieve and strive. They may experience disappointment as newer career librarians continue to advance and as they begin to plateau later in life. Leaders must consider the kinds of changes their organization can withstand as they strive to best support and foster the growth and development of all of
{"title":"Supporting the Intersections of Life and Work: Retaining and Motivating Academic Librarians Throughout Their Careers","authors":"Lori Birrell, Marcy A. Strong","doi":"10.18438/eblip29971","DOIUrl":"https://doi.org/10.18438/eblip29971","url":null,"abstract":"Objective – This study uses the Kaleidoscope Career Model (Mainiero & Sullivan 2006a) to determine key sources of motivation for library professionals during their careers and identifies strategies for how library administrators can better retain and inspire their staff.\u0000Methods – The authors adapted the Kaleidoscope Career Model survey tool with permission from Mainiero and Sullivan. The authors used Qualtrics to send out the adapted survey and in October 2019 emailed a call for participation with the survey link to six library electronic mailing lists. A total of 433 participants completed the survey. The authors reviewed the demographic data and charts Qualtrics generated and used an open-coding method to analyze the qualitative responses to open-ended questions included in the survey. First, they read through those responses, identified common words, phrases, and ideas, which became initial codes. Then the authors reviewed the codes and determined themes common in the data. Each author coded and analyzed each question. Those themes then informed the discussion and recommendations shared in this article.\u0000Results – Nearly 60% of respondents identified as being in the Authenticity phase, 15% in the Challenge phase, and 18% in the Balance phase. When asked if they felt supported, those in the Authenticity phase reported the highest overall level of satisfaction, with those in the 47–52 years old cohort experiencing peak feelings of support. The study found that all early career practitioners seemed interested in continuing in a supervisory role. Those older participants in the Balance phase were less interested than those in the other two phases in continuing to supervise. Those in the Authenticity phase identified most strongly with being organizational leaders. By contrast, older participants in the Balance phase did not identify strongly as leaders. Those in the Challenge phase showed strong interest in being leaders at an early age and that interest increased among older cohorts. \u0000Conclusion – This study is the first to analyze sources of motivation for academic librarians during the stages of their careers. When working with librarians who identify with the Authenticity phase, administrators should work with their employees to develop career goals that are extrinsically based, such as what can be achieved through good work rather than striving for a dream position. Librarians in the Balance phase would benefit from early opportunities to develop leadership roles or serve in supervisory roles. These early opportunities better fit with their efforts to prioritize family later in life. Librarians in the Challenge phase are intrinsically motivated to achieve and strive. They may experience disappointment as newer career librarians continue to advance and as they begin to plateau later in life. Leaders must consider the kinds of changes their organization can withstand as they strive to best support and foster the growth and development of all of","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42477298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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