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Experiences, Benefits, and Challenges of Virtual Teamwork for Public Libraries in the US Midwest during the COVID-19 Pandemic COVID-19 大流行期间美国中西部公共图书馆虚拟团队合作的经验、优势和挑战
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30432
Eugenia Opuda
A Review of:Singh, K., & Bossaller, J. S. (2022). It’s just not the same: Virtual teamwork in public libraries. Journal of Library Administration, 62(4), 512–534. https://doi.org/10.1080/01930826.2022.2057130Objective – To learn about public libraries’ transition to virtual teams before and during the COVID-19 pandemic, and to uncover the benefits, as well as challenges, of using technology and tools for virtual teamwork.Design – Qualitative, online, semi-structured interviews with thematic analysis of data.Setting – Public libraries in the midwestern United States.Subjects – Eight leaders of public libraries or library systems and a state library.Methods – The authors conducted a snowball sampling technique to recruit participants in the midwestern United States. Through 30-60 minute Zoom sessions, the authors conducted interviews with the study participants. Each session was led by one interviewer and a note-taker and all interviews, with one exception, were recorded. Interviewers relied on an interview protocol, shared in the appendices of the paper, that addressed demographic questions as well as questions related to the study objectives. The authors comment that they reached data saturation after conducting interviews with eight subjects and decided to stop recruitment. Using the notes from the interview and Zoom session transcripts, the authors individually analyzed the data and then collectively discussed the themes as well as similarities and differences of participant responses.Main Results – Study respondents were mid- to late-career professionals in medium to large organizations. All respondents were white and a majority were women (n = 6) with only two men. A majority (n = 7) had a Master’s degree in Library and Information Science, and one had a PhD in a related field. Thematic analysis of the eight interviews uncovered several broader themes, including changes to staffing structures during the pandemic, the adoption of new technologies, the impact and experiences of using new technologies, the implementation of remote work, and the changes in services during the pandemic. Prior to the pandemic, library staff were involved in a variety of teams at various levels, including within the library, among consortia, and even throughout community organizations. These teams continued to meet during the pandemic using various technologies. The COVID-19 pandemic created the need to create new teams quickly to address safety protocols and the continuation of library services. Many libraries closed their physical locations during the pandemic with many in-person services offered digitally or re-envisioned to comply with current safety protocols. Technology adoption varied depending on the size of the library and the ease of use and familiarity with certain tools. Many teams adopted video conferencing tools to continue to meet as a group, platforms to share documents, and messaging apps to enhance group communication. Some libraries applied
图书馆领导人探讨了灵活的工作环境如何通过使用技术来提高员工的参与度,并解决了在采用新技术并使员工能够使用这些技术方面的许多挑战。此外,图书馆领导者还通过宽待员工、在图书馆学的新领域提供专业发展、为远程和面对面工作安排班次等方式来鼓舞员工士气。许多机构在安全的情况下恢复了实体会议,但也继续提供混合工作选项,并使用大流行病期间采用的一些技术。大流行病需要灵活和创造性地解决问题。这次经历使图书馆领导者能够明确采用新技术的好处和挑战,保持服务的连续性,强调考虑信息安全的必要性,以及根据需要调整和建立团队。
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引用次数: 0
Call for Applicants for EBLIP Journal: Production Editor 征集《EBLIP 期刊》申请人:制作编辑
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30479
Editorial Team
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引用次数: 0
Differences Between the Perception and Use of Virtual Reference Services for Complex Questions 复杂问题虚拟参考资料服务在认知和使用上的差异
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30426
Kathy Grams
A Review of:Mawhinney, T., & Hervieux, S. (2022). Dissonance between Perceptions and Use of Virtual Reference Methods. College & Research Libraries, 83(3), 503–525. https://doi.org/10.5860/crl.83.3.503  Objective – To investigate the differences that exist between the users’ perception of virtual reference tools (chat, email, and texting) and how these virtual reference tools are used.Design – Multimodal research that includes a descriptive summary of user perspectives of virtual reference tools and a descriptive and correlation analysis of question categories (complexity, reference interview, question category, and instruction) compared to the type of virtual reference.Setting – A large university library in Montréal, Québec, Canada.Subjects – A summary of in-person interview results from 14 virtual reference users and a sample of chat (250), email (250), and texting (250) transcripts.Methods – The authors describe their research as part of a larger project. In Phase One, which was published in a previous report,1 the first author interviewed 14 users and collected their preferences among virtual reference tools and factors that impacted their use. Participants were interviewed in fall 2019. They were eligible if they used one or more virtual methods. In Phase Two, the users’ perceptions among virtual reference tools were compared to the analysis of question complexity in a sample of chat, email, and texting transcripts. Transcripts were collected from January 1, 2018, to December 31, 2019. Text conversations were grouped as a single transcript. A total of 250 texts were collected and were matched in number with a random sample of chat and email transcripts; 750 transcripts were analyzed. The transcripts were coded by question type, question complexity, and the presence of reference interviews and instruction. The READ Scale was used to categorize questions by complexity and READ 3 and above were deemed to be complex. A codebook was used for consistency and intercoder reliability. A random 10% of transcripts were coded by both authors with an agreement of 84%. After discussion, agreement reached 100%. The remaining 90% of the transcripts were coded by the first author. The Chi-Square test of independence (X2) was used to determine if there was a difference in the frequency of the delivery method in the categories analyzed. Cramer’s V was used to determine the strength of associations.Main Results – The authors state the main findings signify “dissonance between users’ perceptions of virtual reference methods and how they actually use them.” Results from the user interviews suggest that participants felt that chat and texts should be used for basic questions and that email be used for more complex ones. They appreciated the quick answer from text for things such as library hours, and the back-and-forth nature of the chat for step-by-step instruction but did not believe these were suited for complex questions. Participants expressed that an
回顾:Mawhinney, T., & Hervieux, S. (2022)。Dissonance between Perceptions and Use of Virtual Reference Methods.College & Research Libraries, 83(3), 503-525. https://doi.org/10.5860/crl.83.3.503 目标--调查用户对虚拟参考工具(聊天、电子邮件和短信)的认知与这些虚拟参考工具的使用方式之间存在的差异。设计--多模式研究,包括用户对虚拟参考工具看法的描述性总结,以及与虚拟参考类型相比的问题类别(复杂性、参考访谈、问题类别和指导)的描述性和相关性分析。背景 - 加拿大魁北克省蒙特利尔市的一所大型大学图书馆。研究对象 - 14 位虚拟参考资料用户的面对面访谈结果摘要,以及聊天(250 份)、电子邮件(250 份)和短信(250 份)记录样本。方法 - 作者将其研究描述为一个大型项目的一部分。在第一阶段,第一作者采访了 14 位用户,收集了他们对虚拟参考工具的偏好以及影响其使用的因素。参与者在 2019 年秋季接受了访谈。使用过一种或多种虚拟方法的用户均符合条件。在第二阶段,用户对虚拟参考工具的看法与聊天、电子邮件和短信记录样本中问题复杂性的分析进行了比较。笔录收集时间为 2018 年 1 月 1 日至 2019 年 12 月 31 日。文本对话被归类为单个文本。共收集了 250 篇文本,并与聊天和电子邮件记录的随机样本进行了数量匹配;共分析了 750 份记录。根据问题类型、问题复杂程度以及是否存在参考访谈和指导,对记录誊本进行了编码。使用 "阅读量表 "对问题的复杂程度进行分类,"阅读量表 "3 及以上的问题被视为复杂问题。为保证一致性和编码器之间的可靠性,使用了编码手册。两位作者随机抽取了 10%的记录誊本进行编码,一致率为 84%。经讨论后,一致率达到 100%。其余 90% 的记录誊本由第一作者进行编码。使用独立的 Chi-Square 检验 (X2) 来确定所分析的类别中传递方法的频率是否存在差异。主要结果--作者指出,主要发现表明 "用户对虚拟参考方法的看法与他们实际使用虚拟参考方法的方式之间存在不一致"。用户访谈结果表明,参与者认为聊天和文本应用于基本问题,而电子邮件应用于更复杂的问题。他们赞赏文本对图书馆开放时间等问题的快速回答,以及聊天对逐步指导的来回交流,但认为这些方式不适合复杂的问题。与会者表示,向图书馆联络员发送电子邮件而不是图书馆通用电子邮件最适合研究问题。值得注意的是,图书馆联络员的电子邮件并没有作为本研究项目虚拟参考工具的一部分被收集起来。笔录评估的结果显示,聊天互动用于解决复杂的问题,这一点可以从阅读量表的评分中看出来。问题被分为 READ 1(需要的精力最少)到 READ 5(需要大量精力和时间),结果如下:阅读 1 - 0% 聊天、0% 电子邮件、13% 文字;阅读 2 - 4% 聊天、8% 电子邮件、43% 文字;阅读 3 - 72% 聊天、75% 电子邮件、38% 文字;阅读 4 - 20% 聊天、15% 电子邮件、6% 文字;阅读 5 - 4% 聊天、2% 电子邮件、0% 文字。作者证明,授课方式与 "阅读量表"(V=0.41)、参考访谈(V=0.43)、问题类别(V=0.34)和教学(V=0.21)之间的关联强度适中。传递方法与复杂性之间存在明显差异,P< 0.001。电子邮件和聊天记录比文本更复杂,聊天记录的复杂程度略高于电子邮件。聊天记录在参考和指导类别中的出现频率也更高,P<0.001。问题类型分为 10 类:参考/研究、图书馆系统、访问问题、馆际互借、已知项目、访问政策、馆藏采购、图书馆物理设施、时间和其他。聊天记录中最受欢迎的问题类型是参考/研究问题(24%)、图书馆系统(17%)、电子资源访问问题(14%)、馆际互借(14%)和已知项目(13%)。电子邮件中最受欢迎的问题类型是参考/研究(18%)、图书馆系统(16%)、访问问题(15%)和访问政策(16%)。文字记录最受欢迎的问题类型是参考/研究(15%)、图书馆系统(18%)、图书馆实体设施(18%)和工作时间(16%)。
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引用次数: 0
Hong Kong Students Consider Virtual Reference a Vital Service and It Can Aid in Many Stages of Learning 香港学生认为虚拟参考是一项重要服务,可在多个学习阶段提供帮助
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30430
Samantha Kaplan
A Review of:Tsang, A. L. Y., & Chiu, D. K. W. (2022). Effectiveness of virtual reference services in academic libraries: A qualitative study based on the 5E learning model. The Journal of Academic Librarianship, 48(4), Article 102533. https://doi.org/10.1016/j.acalib.2022.102533Objective – Understand how virtual reference services (VRS) impact students’ learning using the 5E model (engage, explore, explain, elaborate, evaluate) as a theoretical framework.Design – Exploratory qualitative study.Setting – Major university in Hong Kong.Subjects – There were 10 participants between the ages of 18 and 35, including undergraduate and postgraduate students and one alumnus of the university.Methods – Online synchronous semi-structured interviews of 30 minutes via Zoom. Interview data were transcribed and analyzed thematically according to the 5E learning model.Main Results – WhatsApp was the preferred form of VRS, over Zoom, email, or phone. VRS can facilitate better awareness of library resources and supports resource exploration. WhatsApp VRS is particularly valuable for students who may find other modes intimidating, overly formal, or inaccessible due to time constraints. VRS has grown in importance since the COVID-19 pandemic.Conclusion – VRS provided via instant messaging is a valued service for students, but libraries, library websites, and librarians can all work to improve awareness of the option and possible uses. Future work is needed to understand how demographics may influence patrons’ attitudes and experiences of VRS. 
回顾:Tsang, A. L. Y., & Chiu, D. K. W. (2022).学术图书馆虚拟参考咨询服务的有效性:基于 5E 学习模式的定性研究。https://doi.org/10.1016/j.acalib.2022.102533Objective - 以 5E 模式(参与、探索、解释、阐述、评估)为理论框架,了解虚拟参考咨询服务(VRS)如何影响学生的学习。设计 - 探索性定性研究。研究背景 - 香港主要大学。研究对象 - 10 名参与者,年龄在 18 至 35 岁之间,包括本科生、研究生和一名大学校友。研究方法 - 通过 Zoom 进行 30 分钟的在线同步半结构化访谈。主要结果 - 与 Zoom、电子邮件或电话相比,WhatsApp 是首选的 VRS 形式。VRS 可以提高对图书馆资源的认识并支持资源探索。WhatsApp VRS 对于那些认为其他方式令人生畏、过于正式或因时间限制而无法使用的学生来说尤其有价值。自 COVID-19 大流行以来,VRS 的重要性与日俱增。结论--通过即时通讯提供的 VRS 对学生来说是一项有价值的服务,但图书馆、图书馆网站和图书馆员都可以努力提高对这一选项和可能用途的认识。未来的工作需要了解人口统计学如何影响读者对 VRS 的态度和体验。
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引用次数: 0
Experiences of Visible Minority Librarians and Students in Canada from the ViMLoC Mentorship Program 加拿大有色人种图书馆员和学生从 ViMLoC 导师计划中获得的经验
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30325
Yanli Li, Valentina Ly, Xuemei Li
Objective – The purpose of this research is to examine the experiences of mentors and mentees in the formal mentorship program offered by the Visible Minority Librarians of Canada Network (ViMLoC) from 2018-2022. Findings from this research will help mentors and mentees understand how to establish an effective mentoring relationship. Professional library associations and libraries can also gain valuable insights to support the visible minority library professionals within their own mentorship programs.Methods – Between 2018 and 2022, 113 mentors and 145 mentees participated in four sessions of the ViMLoC mentorship program. The ViMLoC Mentorship Committee designed and delivered a survey for mentors and a survey for mentees at the end of each session. Over four sessions, 81 mentors and 82 mentees completed the surveys, representing a 72% and 57% completion rate, respectively. Fisher's Exact Tests were performed to examine if there were significant differences between mentors and mentees in their perceptions regarding ease of communication, relationship, helpfulness of mentorship, likeliness of keeping in contact, and importance of having a visible minority partner.Results – The mentees perceived mentoring support to be more helpful than the mentors perceived it themselves. The mentees were more likely to keep in contact with their mentors beyond the mentorship program while the mentors did not show as much interest. The mentees who had a positive experience from the formal mentorship program were found to be more likely to mentor others in the future, whereas the same effect did not hold true for the mentors. On the other hand, some findings were the same for both mentors and mentees. Both stated that effective communication would facilitate a good mentoring relationship, which in turn, would lead to positive outcomes and greater likelihood of keeping in contact beyond the mentoring program. There was also consensus of opinion about the most important areas of mentoring support and some essential skills for building a successful mentoring relationship. Conclusion – This research contributes to the literature by using an empirical research method and comparative analyses of the experiences between mentors and mentees over four sessions of the ViMLoC mentorship program. The study focuses on the perceptions of participants regarding their communication, relationship, helpfulness of mentorship, associations between their past and present mentoring experiences, areas of support, importance of having a visible minority partner, and essential skills for building a successful mentoring relationship. Mentors and mentees differed significantly in how they perceived the helpfulness of mentorship support and how likely they would like to maintain the ties beyond the program. For both sides, effective and easy communication was found to be critical for building a good mentoring relationship and achieving a satisfactory experience.
目标 - 本研究旨在考察 2018-2022 年加拿大可见少数族裔图书馆员网络(ViMLoC)提供的正式指导计划中指导者和被指导者的经历。研究结果将有助于指导者和被指导者了解如何建立有效的指导关系。专业图书馆协会和图书馆也可以从中获得宝贵的见解,从而在自己的导师计划中为可见少数族裔图书馆专业人员提供支持。方法 - 在 2018 年至 2022 年期间,113 名导师和 145 名被指导者参加了四届 ViMLoC 导师计划。ViMLoC 导师委员会为导师设计了一份调查问卷,并在每期课程结束时为学员发放了一份调查问卷。在四次活动中,81 名导师和 82 名被指导者完成了调查,完成率分别为 72% 和 57%。我们进行了费雪精确检验,以检验指导者和被指导者在对沟通的便利性、关系、指导的帮助性、保持联系的可能性以及拥有可见的少数族裔伙伴的重要性的看法上是否存在显著差异。结果 - 被指导者认为指导支持比指导者自己认为的更有帮助。被指导者更愿意在指导计划结束后与指导者保持联系,而指导者则对此兴趣不大。从正式导师计划中获得积极体验的被指导者更有可能在未来指导其他人,而指导者则没有这种效果。另一方面,指导者和被指导者都有一些相同的发现。双方都表示,有效的沟通将促进良好的指导关系,进而产生积极的结果,并更有可能在指导计划结束后保持联系。双方还就最重要的指导支持领域和建立成功指导关系的一些基本技能达成了共识。结论 - 本研究采用实证研究方法,对四届 ViMLoC 指导计划中指导者和被指导者的经历进行比较分析,为文献研究做出了贡献。研究的重点是参与者对以下方面的看法:沟通、关系、指导的帮助性、过去和现在指导经历之间的联系、支持领域、有一个可见的少数族裔伙伴的重要性以及建立成功指导关系的基本技能。指导者和被指导者在如何看待指导支持的有用性以及在项目结束后保持联系的可能性方面存在显著差异。对于双方来说,有效和轻松的沟通对于建立良好的指导关系和获得令人满意的体验至关重要。
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引用次数: 0
Systematic Searching in a Post-Pandemic World: New Directions for Methods, Technology, and People 后流行病世界中的系统搜索:方法、技术和人员的新方向
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30415
P. Levay, Jenny Craven
Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007Arno, A., Elliott, J., Wallace, B., Turner, T., & Thomas, J. (2021). The views of health guideline developers on the use of automation in health evidence synthesis. Systematic Reviews, 10(1), 16. https://doi.org/10.1186/s13643-020-01569-2Ashiq, M., & Warraich, N. F. (2022). A systematized review on data librarianship literature: Current services, challenges, skills, and motivational factors. Journal of Librarianship and Information Science, 55(2), 414–433. https://doi.org/10.1177/09610006221083675Beller, E., Clark, J., Tsafnat, G., Adams, C., Diehl, H., Lund, H., Ouzzani, M., Thayer, K., Thomas, J., Turner, T., Xia, J., Robinson, K., & Glasziou, P. (2018). Making progress with the automation of systematic reviews: Principles of the International Collaboration for the Automation of Systematic Reviews (ICASR). Systematic Reviews, 7(1), 77. https://doi.org/10.1186/s13643-018-0740-7Brierley, L., Nanni, F., Polka, J. K., Dey, G., Pálfy, M., Fraser, N., & Coates, J. A. (2022). Tracking changes between preprint posting and journal publication during a pandemic. PLOS Biology, 20(2), e3001285. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8806067/Briscoe, S., Abbott, R., & Melendez‐Torres, G. J. (2022). Expert searchers identified time, team, technology and tension as challenges when carrying out supplementary searches for systematic reviews: A thematic network analysis. Health Information & Libraries Journal. Advance online publication. https://doi.org/10.1111/hir.12468Brody, S., Loree, S., Sampson, M., Mensinkai, S., Coffman, J., Mueller, M., Askin, N., Hamill, C., Wilson, E., McAteer, M. B., & Staines, H. (2023). Searching for evidence in public health emergencies: A white paper of best practices. Journal of the Medical Library Association, 111(1), 566–578. https://doi.org/10.5195/jmla.2023.1530Butcher, R., Sampson, M., Couban, R. J., Malin, J. E., Loree, S., & Brody, S. (2022). The currency and completeness of specialized databases of COVID-19 publications. Journal of Clinical Epidemiology, 147, 52–59. https://doi.org/10.1016/j.jclinepi.2022.03.006CABI Digital Library. (2023). searchRxiv. Retrieved October 12, 2023, from https://www.cabidigitallibrary.org/journal/searchrxivCallaway, J. (2021). The Librarian Reserve Corps: An emergency response. Medical Reference Services Quarterly, 40(1), 90–102. https://doi.org/10.1080/02763869.2021.1873627Chappell, M., Edwards, M., Watkins, D., Marshall, C., & Graziadio, S. (2023). Machine learning for accelerating screening in evidence reviews. Cochrane Evidence Synthesis and Methods, 1(5), e12021. https://doi.org/10.1002/cesm.12021Chen, Y. Y., Bullard, J., & Giustini, D. (2023). Automated indexing using NLM's Medical Text Indexer (MTI) compared to human indexing in Medline: A pilot study. Journal of the Medical Library Ass
Aria, M., & Cuccurullo, C. (2017):用于综合科学图谱分析的 R 工具。https://doi.org/10.1016/j.joi.2017.08.007Arno, A., Elliott, J., Wallace, B., Turner, T., & Thomas, J. (2021).健康指南制定者对在健康证据综合中使用自动化的看法。https://doi.org/10.1186/s13643-020-01569-2Ashiq, M., & Warraich, N. F. (2022).数据图书馆学文献的系统化回顾:当前服务、挑战、技能和激励因素。https://doi.org/10.1177/09610006221083675Beller, E., Clark, J., Tsafnat, G., Adams, C., Diehl, H., Lund, H., Ouzzani, M., Thayer, K., Thomas, J., Turner, T., Xia, J., Robinson, K., & Glasziou, P. (2018).在系统综述自动化方面取得进展:系统综述自动化国际合作组织(ICASR)的原则。https://doi.org/10.1186/s13643-018-0740-7Brierley, L., Nanni, F., Polka, J. K., Dey, G., Pálfy, M., Fraser, N., & Coates, J. A. (2022).追踪大流行病期间预印本发布与期刊发表之间的变化。https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8806067/Briscoe, S., Abbott, R., & Melendez-Torres, G. J. (2022).专家检索者在对系统综述进行补充检索时将时间、团队、技术和紧张感视为挑战:专题网络分析。健康信息与图书馆杂志》。https://doi.org/10.1111/hir.12468Brody, S., Loree, S., Sampson, M., Mensinkai, S., Coffman, J., Mueller, M., Askin, N., Hamill, C., Wilson, E., McAteer, M. B., & Staines, H. (2023).公共卫生突发事件中的证据搜索:最佳实践白皮书。https://doi.org/10.5195/jmla.2023.1530Butcher, R., Sampson, M., Couban, R. J., Malin, J. E., Loree, S., & Brody, S. (2022).COVID-19出版物专业数据库的时效性和完整性。临床流行病学杂志》,147, 52-59。https://doi.org/10.1016/j.jclinepi.2022.03.006CABI 数字图书馆。(2023). SearchRxiv.2023 年 10 月 12 日,从 https://www.cabidigitallibrary.org/journal/searchrxivCallaway, J. (2021).图书馆员后备队:An emergency response.https://doi.org/10.1080/02763869.2021.1873627Chappell, M., Edwards, M., Watkins, D., Marshall, C., & Graziadio, S. (2023).加速证据综述筛选的机器学习。https://doi.org/10.1002/cesm.12021Chen, Y. Y., Bullard, J., & Giustini, D. (2023).在 Medline 中使用 NLM 的医学文本索引器 (MTI) 自动编制索引与人工编制索引的比较:试点研究。https://doi.org/10.5195/jmla.2023.1588Clyne, B., Walsh, K. A., O'Murchu, E., Sharp, M. K., Comber, L., O' Brien, K. K., Smith, S. M., Harrington, P., O'Neill, M., Teljeur, C., & Ryan, M. (2021).Use preprints in evidence synthesis:COVID-19 大流行期间的经验评论。https://doi.org/10.1016/j.jclinepi.2021.05.010Cooper, C., Booth, A., Husk, K., Lovell, R., Frost, J., Schauberger, U., Britten, N., & Garside, R. (2022).量身定制的方法:复杂系统综述的文献检索模式。信息科学杂志》。https://doi.org/10.1177/01655515221114452De Brún, C. (2022, June 1-3).知识让世界运转:图书馆员携手抗击 COVID 信息瘟疫 [海报展示]。De Kock, S., Stirk, L., Ross, J., Duffy, S., Noake, C., & Misso, K. (2020).使用《系统综述和元分析首选报告项目》和《系统综述偏倚风险》工具评估系统综述检索方法。国际医疗保健技术评估期刊》,37(1),E18。https://doi.org/10.1017/S0266462320002135EBI-SIG。(2023).搜索策略资源库。检索日期:2023 年 10 月 12 日,取自 https://sites.google.com/view/searchresourceslib/homeEl Mikati, I. K., Khabsa, J., Harb, T., Khamis, M., Agarwal, A., Pardo-Hernandez, H., Farran, S., Khamis, A. M., El Zein, O., El-Khoury, R., Schünemann, H. J., & Akl, E. A. (2022)。制定医疗保健生活实践指南的框架》。https://doi.org/10.7326/M22-0514Elliott, J. H., Synnot, A., Turner, T., Simmonds, M., Akl, E. A., McDonald, S., Salanti, G., Meerpohl, J., MacLehose, H., Hilton, J., Tovey, D., Shemilt, I., & Thomas, J. (2017).生活系统综述:1
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引用次数: 0
User Experience Research Techniques Facilitate Improvements for Access and Discovery Tools Managed by Technical Services Librarians 用户体验研究技术有助于改进技术服务图书管理员管理的访问和发现工具
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30416
Abbey Lewis
A Review of:Hill, K. (2020). Usability beyond the home page: Bringing usability into the technical services workflow. The Serials Librarian, 78 (1–4), 173–180. https://doi.org/10.1080/0361526X.2020.1702857Objective – To demonstrate how user experience research techniques can be incorporated into technical services work. As proof of this concept, the author describes a case wherein a team of librarians, including one in a technical services role, deployed a user experience study to determine if students were able to successfully use LibGuides and the A-Z Database List to find subject-specific resources. The study also aimed to gauge the potential for several A-Z Database List interface redesign options.Design – A case study of user experience techniques applied to technical services projects, including a classic usability test of existing tools and an A/B/C comparison of potential interface redesigns.Setting – The library at the University of North Carolina Greensboro (UNCG), a public R2 university (doctoral university with high research activity).Subjects – Eleven student participants recruited through convenience sampling.Methods – The research team recruited study participants who were in the library at the time of the study, deselecting students from UNCG’s library school and those who were not currently affiliated with the university through an initial questionnaire. Eleven student participants were ultimately selected and led through a series of tasks related to finding subject-specific databases using the A-Z Database List and LibGuides. After the tasks for the A-Z Database List were completed, students were asked for their impression of two additional database list interfaces. Students were recorded throughout the tasks using the “talk aloud” method to provide researchers with insights on their thought processes and preferences. Following the study, researchers listened to the recordings, coding them as successful or incomplete and noting their observations for use in generalized findings.Main Results – Eight of eleven participants used the library’s main search box to locate a general resource for their major on the library’s homepage. When shown the A-Z Database List, ten out of eleven participants used the list to find a database for their major, while one used the link to “Research guides by subject” from that page. Comparisons of three A-Z Database List interfaces showed that most students preferred the Springshare Content Management System that allowed for filtering by subject area. When asked to find a research guide for their subject or major from the library’s homepage, nine out of eleven students clicked on the link labeled “Research guides by subject.” Starting from their subject guide, ten out of eleven could find a tab listing article databases. Nine participants noted that the number of databases listed on the guides was daunting.Conclusion – Results from the user experience study were used to support a redesign of th
回顾:Hill, K. (2020).超越主页的可用性:将可用性带入技术服务工作流程。https://doi.org/10.1080/0361526X.2020.1702857Objective - 展示如何将用户体验研究技术融入技术服务工作。作为这一概念的证明,作者描述了这样一个案例:一个由图书馆员组成的团队,其中包括一名技术服务人员,部署了一项用户体验研究,以确定学生是否能够成功地使用《图书指南》和 A-Z 数据库列表来查找特定主题的资源。该研究还旨在衡量 A-Z 数据库列表界面重新设计方案的潜力。设计--用户体验技术应用于技术服务项目的案例研究,包括对现有工具的经典可用性测试以及对潜在界面重新设计方案的 A/B/C 对比。环境--北卡罗来纳大学格林斯博罗分校(UNCG)图书馆,一所公立 R2 大学(研究活动频繁的博士生大学)。研究方法 - 研究小组通过初步问卷调查的方式,从 UNCG 图书馆学院的学生和目前不属于该大学的学生中筛选出了 11 名学生参与者,招募研究时正在图书馆的参与者。最终选出了 11 名学生参与者,并引导他们完成了一系列与使用 A-Z 数据库列表和 LibGuides 查找特定主题数据库相关的任务。在完成 A-Z 数据库列表的任务后,学生们被问及他们对另外两个数据库列表界面的印象。研究人员采用 "大声交谈 "的方法对学生的整个任务过程进行了记录,以便了解他们的思维过程和偏好。研究结束后,研究人员聆听了录音,对录音进行了成功或不成功的编码,并记录了他们的观察结果,以用于归纳调查结果。主要结果 - 11 名参与者中有 8 名使用图书馆的主搜索框在图书馆主页上查找本专业的一般资源。当看到 A-Z 数据库列表时,11 位参与者中有 10 位使用该列表找到了自己专业的数据库,还有一位使用了该页面上的 "各学科研究指南 "链接。对三种 A-Z 数据库列表界面的比较表明,大多数学生更喜欢可按学科领域进行筛选的 Springshare 内容管理系统。当被要求从图书馆主页查找其学科或专业的研究指南时,11 名学生中有 9 人点击了标有 "按学科分类的研究指南 "的链接。从他们的学科指南开始,11 个学生中有 10 个可以找到列出文章数据库的标签。结论 - 用户体验研究的结果被用于支持使用 Springshare 内容管理系统重新设计 A-Z 数据库列表。作者认为,整个体验展示了技术服务图书馆员如何参与到用户体验工作中,并将可用性研究的结果融入到他们的管理和工具设计中,以促进获取和发现能力。
{"title":"User Experience Research Techniques Facilitate Improvements for Access and Discovery Tools Managed by Technical Services Librarians","authors":"Abbey Lewis","doi":"10.18438/eblip30416","DOIUrl":"https://doi.org/10.18438/eblip30416","url":null,"abstract":"A Review of:\u0000Hill, K. (2020). Usability beyond the home page: Bringing usability into the technical services workflow. The Serials Librarian, 78 (1–4), 173–180. https://doi.org/10.1080/0361526X.2020.1702857\u0000Objective – To demonstrate how user experience research techniques can be incorporated into technical services work. As proof of this concept, the author describes a case wherein a team of librarians, including one in a technical services role, deployed a user experience study to determine if students were able to successfully use LibGuides and the A-Z Database List to find subject-specific resources. The study also aimed to gauge the potential for several A-Z Database List interface redesign options.\u0000Design – A case study of user experience techniques applied to technical services projects, including a classic usability test of existing tools and an A/B/C comparison of potential interface redesigns.\u0000Setting – The library at the University of North Carolina Greensboro (UNCG), a public R2 university (doctoral university with high research activity).\u0000Subjects – Eleven student participants recruited through convenience sampling.\u0000Methods – The research team recruited study participants who were in the library at the time of the study, deselecting students from UNCG’s library school and those who were not currently affiliated with the university through an initial questionnaire. Eleven student participants were ultimately selected and led through a series of tasks related to finding subject-specific databases using the A-Z Database List and LibGuides. After the tasks for the A-Z Database List were completed, students were asked for their impression of two additional database list interfaces. Students were recorded throughout the tasks using the “talk aloud” method to provide researchers with insights on their thought processes and preferences. Following the study, researchers listened to the recordings, coding them as successful or incomplete and noting their observations for use in generalized findings.\u0000Main Results – Eight of eleven participants used the library’s main search box to locate a general resource for their major on the library’s homepage. When shown the A-Z Database List, ten out of eleven participants used the list to find a database for their major, while one used the link to “Research guides by subject” from that page. Comparisons of three A-Z Database List interfaces showed that most students preferred the Springshare Content Management System that allowed for filtering by subject area. When asked to find a research guide for their subject or major from the library’s homepage, nine out of eleven students clicked on the link labeled “Research guides by subject.” Starting from their subject guide, ten out of eleven could find a tab listing article databases. Nine participants noted that the number of databases listed on the guides was daunting.\u0000Conclusion – Results from the user experience study were used to support a redesign of th","PeriodicalId":45227,"journal":{"name":"Evidence Based Library and Information Practice","volume":null,"pages":null},"PeriodicalIF":0.8,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138998457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Bangladesh Public Libraries' Response to COVID-19 Pandemic 孟加拉国公共图书馆应对 COVID-19 大流行病的措施
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30438
David Dettman
A Review of:Begum, D., Roknuzzaman, M., & Shobhanee, M. E. (2022). Public libraries’ responses to a global pandemic: Bangladesh perspectives. IFLA Journal, 48(1), 174–188. https://doi.org/10.1177/03400352211041138  Objective – Examine quantitative and qualitative data to determine the level of preparedness and capacity to provide key resources during the recent COVID-19 global pandemic with the goal of recommending measures to better cope with future similar situations.Design – Online questionnaire and semi-structured interviews. Descriptive statistics were used to analyze quantitative data, followed by a narrative analysis of the qualitative data.Setting – Public libraries in Bangladesh.Subjects – Heads of the libraries such as directors, librarians, or librarians-in-charge.Methods – A survey was distributed to all 71 government public libraries in Bangladesh administered and governed by the Department of Public Libraries under the Ministry of Cultural Affairs. The survey elicited 50 valid responses, resulting in a response rate of 70%. A structured form questionnaire was prepared using Google Forms and included 12 closed-ended questions with multiple options and one open-ended question to collect librarian views on handling services and key functions post pandemic. Telephone interviews were conducted with eight librarians from the district public libraries.Main Results – The data revealed that all the libraries reported having some level of preparedness for pandemics and disasters. However, few libraries reported high levels of confidence in this regard. For example, 82% responded that they either had a “low” or a “minimum” preparedness for dealing with a pandemic. The survey revealed that none of the responding libraries were fully open to provide user services during the COVID-19 pandemic while 100% were open for administrative functions. Additionally, 72% reported having some sections open but others closed, while 22% indicated that the library only provided specified services, most of these in an online environment. Only 12% indicated that they provided access to mobile library services.The libraries responses to crisis management included creating public awareness through social media campaigns (50%), supporting other government bodies to mitigate the pandemic (46%), providing counseling services for particular users (40%), promoting authoritative and authentic national and global strategies on the pandemic for the public (34%), providing pandemic-related information via phone or email on demand (32%), and distributing relief to affected people (30%). Other activities included organizing online social and cultural programs to reduce public anxiety with special reference to vulnerable groups (24%), online staff training (22%), monitoring and supervising government programs (20%), and providing research data on the pandemic (10%).The response to needs regarding redesigning library programs and services for the post-pandemic world re
回顾:Begum, D., Roknuzzaman, M., & Shobhanee, M. E. (2022).公共图书馆应对全球大流行病:孟加拉国的观点。https://doi.org/10.1177/03400352211041138 Objective - Examine quantitative and qualitative data to determine the level of preparedness and capacity to provide key resources during the recent COVID-19 global pandemic with the goal of recommending measures to better cope with future similar situations.Design(设计)- Online questionnaire and semi-structured interviews.调查对象 - 图书馆负责人,如馆长、图书馆员或主管图书馆员。调查方法 - 向孟加拉国文化事务部公共图书馆司管理的所有 71 家政府公共图书馆发放调查问卷。调查共收到 50 份有效回复,回复率为 70%。我们使用谷歌表格编制了一份结构化问卷,其中包括 12 个有多个选项的封闭式问题和一个开放式问题,以收集图书馆员对大流行病后服务处理和主要职能的看法。主要结果 - 数据显示,所有图书馆都对大流行病和灾难做了一定程度的准备。然而,很少有图书馆表示在这方面有很强的信心。例如,82%的图书馆回答说,他们对应对大流行病的准备程度 "较低 "或 "最低"。调查显示,在 COVID-19 大流行期间,没有一家图书馆完全开放,为用户提供服务,而 100%的图书馆开放了行政功能。此外,72% 的图书馆表示部分区域开放,但其他区域关闭;22% 的图书馆表示只提供特定服务,其中大部分是在线服务。图书馆在危机管理方面的应对措施包括:通过社交媒体活动提高公众意识(50%),支持其他政府机构减轻疫情影响(46%),为特定用户提供咨询服务(40%),向公众宣传权威、真实的国家和全球疫情战略(34%),根据需求通过电话或电子邮件提供疫情相关信息(32%),以及向受影响人群发放救济品(30%)。其他活动包括组织在线社会和文化项目,以减少公众焦虑,特别是弱势群体(24%),在线员工培训(22%),监测和监督政府项目(20%),以及提供有关大流行病的研究数据(10%)。对重新设计大流行病后世界图书馆项目和服务需求的答复显示,90%的图书馆认为需要一个专门的在线服务平台,80%的图书馆认为需要制定与健康和安全相关的政策,72%的图书馆表示需要更加重视数字内容。结论--针对研究结果,作者提出了若干建议,以帮助孟加拉国图书馆应对未来类似 COVID-19 规模的流行病后果。第一条建议是摒弃 "以传统方式提供服务 "的做法,同时开发在高带宽互联网连接上运行的专用在线平台(Begum 等人,2022 年,第 183 页)。其中包括引入安全的云图书馆自动化系统,以提供一个强大而稳定的信息网关。数字资源的开发也应成为优先事项。数据显示,图书馆员强烈希望引入创新的图书馆服务,作者认为这些服务包括:数字化内容交付、远程访问在线资源、在线聊天参考、当前意识服务、与面对面服务相匹配的在线计划、图书送货上门服务、战略性灾难政策制定、在线信息扫盲计划、在线职业咨询、领导力以及在线培训、讲习班和研讨会。作者总结道:图书馆面临的挑战包括:向虚拟服务过渡、打破长期形成的服务模式、数字资源的资金及其对图书馆未来运营的影响、执行社会疏远措施、建立社会意识以及缺乏正式的大流行病计划和政策 ....。(Begum 等人,2022 年,第 179 页)
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引用次数: 0
Teens’ Vision of an Ideal Library Space: Insights from a Small Rural Public Library in the United States 青少年眼中的理想图书馆空间:美国一家小型乡村公共图书馆的启示
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30410
Xiaofeng Li, YooJin Ha, Simon Aristeguieta
Objective – This study delves into the perspectives of teenagers regarding their desired teen space within a small rural public library in the United States.Methods – To capture the richness of their thoughts, a visual data collection method was employed, wherein 27 8th-grade participants engaged in a drawing activity during an art class at a local middle school. Two additional teens were recruited for individual semi-structured interviews.Results – Through this creative exercise, the study unveiled the various library activities, amenities, books, and visual designs that resonated with the teens, as they envisioned their ideal teen space.Conclusion – The study’s findings hold practical implications for librarians working with this population, offering valuable insights to enhance and optimize teen services at the library. By aligning the library’s offerings with the desires of the young patrons, the potential for a thriving and engaging teen community within the library is enhanced.
目标--本研究深入探讨了青少年对美国一家小型乡村公共图书馆内理想青少年空间的看法。方法--为了捕捉他们丰富的想法,我们采用了一种视觉数据收集方法,让 27 名八年级学生在当地一所中学的美术课上参与绘画活动。结果--通过这种创造性的练习,研究揭示了各种图书馆活动、设施、书籍和视觉设计,这些都与青少年的理想青少年空间产生了共鸣。结论--研究结果对从事青少年工作的图书馆员具有实际意义,为加强和优化图书馆的青少年服务提供了宝贵的见解。通过使图书馆提供的服务与青少年读者的愿望相一致,可以增强图书馆内青少年社区蓬勃发展和吸引人的潜力。
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引用次数: 0
University Instructors Use of, and Satisfaction with, Library Services in the Year Following the COVID-19 Outbreak COVID-19 爆发后一年内大学教师对图书馆服务的使用情况和满意度
IF 0.8 Q3 Social Sciences Pub Date : 2023-12-15 DOI: 10.18438/eblip30440
Andrea Miller-Nesbitt
A Review of:McClure, J. (2023). The COVID-19 pandemic and the rapid shift to an exclusively online format: Tracking online instructors’ utilization of library services over a year of virtual learning at the University of Memphis. College & Research Libraries, 84(1), 100–120. https://doi.org/10.5860/crl.84.1.100 Objective – To determine online instructors' satisfaction with and level of use of library services during the year following the onset of the COVID-19 pandemic.Design – Survey questionnaire and follow-up interview.Setting – The University of Memphis (UofM) is a medium-sized, public, urban, R2 (doctoral university with high research activity) university. At the time of publication, UofM employed 930 full-time faculty and—through UofM Global—the option to earn degrees entirely online.Subjects – Survey respondents (n = 56) were online instructors at the University of Memphis.Methods – A confidential survey was distributed to all deans and department chairs at the UofM with instructions to disseminate the survey to all instructors teaching online course(s). Respondents were invited to participate in a follow-up interview.Main Results – Three common themes identified from the data were 1) respondents would have used the enhanced library services but were not aware of them; 2) respondents were very grateful for the services offered, in particular library instruction, Kanopy, and interlibrary loan; and 3) respondents did not feel like their courses would benefit from the library or its offered services.Conclusion – Based on the research results, the author concludes that the UofM Library must focus efforts on increasing visibility and communication, embedding the library in course design and assessment, as well as improving hybrid library instruction and offering purchase-on-demand collection development. The author has begun work on a follow-up study looking at ways to enhance the embedded librarianship service and increase communication between the UofM librarians and online teaching faculty.
回顾:McClure, J. (2023).COVID-19大流行与完全在线形式的快速转变:追踪孟菲斯大学在线教师在一年虚拟学习中对图书馆服务的利用情况。College & Research Libraries, 84(1), 100-120. https://doi.org/10.5860/crl.84.1.100 Objective - To determine online instructors' satisfaction with and level of use of library services during the year after the onset of the COVID-19 pandemic.Design - Survey questionnaire and follow-up interview.Setting - The University of Memphis (UofM) is a medium-sized, public, urban, R2 (doctoral university with high research activity) university.调查对象 - 调查对象(n = 56)是孟菲斯大学的在线教师。调查方法 - 向孟菲斯大学的所有院长和系主任分发保密调查表,并指示他们向所有教授在线课程的教师分发调查表。主要结果 - 从数据中发现了三个共同的主题:1)受访者会使用增强的图书馆服务,但并不知道有这些服务;2)受访者非常感谢图书馆提供的服务,特别是图书馆指导、Kanopy 和馆际互借;3)受访者认为他们的课程不会从图书馆或其提供的服务中受益。结论--根据研究结果,作者得出结论,麻省理工大学图书馆必须将工作重点放在提高知名度和加强沟通、将图书馆纳入课程设计和评估、改进混合图书馆教学和提供按需采购馆藏开发等方面。作者已着手开展一项后续研究,探讨如何加强嵌入式图书馆员服务,以及如何加强麻省大学图书馆员与在线教学教师之间的沟通。
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Evidence Based Library and Information Practice
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