Pub Date : 2022-01-01DOI: 10.1177/18479790211073443
Muhammad K Ahmad, A. Abdulhamid, S. A. Wahab, Ali N Pervaiz, Muhammad Imtiaz
Leadership is considered to be a viable solution to avoid persistent project failures in an increasingly volatile and uncertain competitive business environment; however, practitioners and researchers have yet to reach a consensus on the best leadership style to prevent project failure. Although past studies have examined different leadership models in the project environment, they have overlooked the importance of emerging leadership styles in managing new business realities. This article thus attempts to determine whether two leadership styles, that is, contingent reward and empowering, directly and indirectly achieve project success. Data were collected from 289 project team members in the IT sector and analysed using partial least squares structural equation modelling. The results demonstrate the positive impact of empowering leadership on employee self-leadership, which leads to project success. Further, employee self-leadership positively mediates the link between empowering leadership and project success, while goal clarity moderates the influence of self-leadership on project success. However, contingent reward leadership neither directly nor indirectly (through self-leadership) showed any significant relationship with project success.
{"title":"Direct and indirect influence of project managers’ contingent reward leadership and empowering leadership on project success","authors":"Muhammad K Ahmad, A. Abdulhamid, S. A. Wahab, Ali N Pervaiz, Muhammad Imtiaz","doi":"10.1177/18479790211073443","DOIUrl":"https://doi.org/10.1177/18479790211073443","url":null,"abstract":"Leadership is considered to be a viable solution to avoid persistent project failures in an increasingly volatile and uncertain competitive business environment; however, practitioners and researchers have yet to reach a consensus on the best leadership style to prevent project failure. Although past studies have examined different leadership models in the project environment, they have overlooked the importance of emerging leadership styles in managing new business realities. This article thus attempts to determine whether two leadership styles, that is, contingent reward and empowering, directly and indirectly achieve project success. Data were collected from 289 project team members in the IT sector and analysed using partial least squares structural equation modelling. The results demonstrate the positive impact of empowering leadership on employee self-leadership, which leads to project success. Further, employee self-leadership positively mediates the link between empowering leadership and project success, while goal clarity moderates the influence of self-leadership on project success. However, contingent reward leadership neither directly nor indirectly (through self-leadership) showed any significant relationship with project success.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89568017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790211069745
Saima Mirza, Asif Mahmood, Hassan Waqar
We explore the open innovation research model in order to remove barriers in service organizations, where lack of knowledge is the main barrier to innovation. The purpose of this paper is to propose a research model exploring the relationship between open innovation, organizational learning ability, absorptive capacity, and strategic innovation. In this study, we collected data from 330 pharmaceutical companies in Lahore and Karachi (Pakistan). The Structural equation model analysis was used through analysis of moment structures and statistical package for the social sciences to check the relationship between the variables. The results reveal that hypotheses related to innovation have been accepted. The findings of this study are evidence that various types of open innovation have different effects on strategic innovation. The inbound and outbound open innovation directly affects strategic innovation; the mutual effect of exploitative learning ability and explorative learning ability between open innovation and strategic innovation have indirect effects. Similarly, the empirical findings of absorptive capacity also significantly impact open innovation and organizational learning ability. This study contributes to the theory by introducing exploitative and explorative learning abilities as mediators between open innovation and strategic innovation. Moreover, it analyzes how absorptive capacity may enhance learning abilities through the open innovation phenomenon. Practically, this study would help the managers understand and improve organizational productivity and gain competitive advantage by creating, sharing, and utilizing knowledge through internal and external avenues.
{"title":"The interplay of open innovation and strategic innovation: Unpacking the role of organizational learning ability and absorptive capacity","authors":"Saima Mirza, Asif Mahmood, Hassan Waqar","doi":"10.1177/18479790211069745","DOIUrl":"https://doi.org/10.1177/18479790211069745","url":null,"abstract":"We explore the open innovation research model in order to remove barriers in service organizations, where lack of knowledge is the main barrier to innovation. The purpose of this paper is to propose a research model exploring the relationship between open innovation, organizational learning ability, absorptive capacity, and strategic innovation. In this study, we collected data from 330 pharmaceutical companies in Lahore and Karachi (Pakistan). The Structural equation model analysis was used through analysis of moment structures and statistical package for the social sciences to check the relationship between the variables. The results reveal that hypotheses related to innovation have been accepted. The findings of this study are evidence that various types of open innovation have different effects on strategic innovation. The inbound and outbound open innovation directly affects strategic innovation; the mutual effect of exploitative learning ability and explorative learning ability between open innovation and strategic innovation have indirect effects. Similarly, the empirical findings of absorptive capacity also significantly impact open innovation and organizational learning ability. This study contributes to the theory by introducing exploitative and explorative learning abilities as mediators between open innovation and strategic innovation. Moreover, it analyzes how absorptive capacity may enhance learning abilities through the open innovation phenomenon. Practically, this study would help the managers understand and improve organizational productivity and gain competitive advantage by creating, sharing, and utilizing knowledge through internal and external avenues.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77227151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221112797
Ali Matar, Abdelbaset M. Alkhawaldeh
Wi-Fi technology is one of the most electronic services that recently emerged in the banking sector that provides significant benefits to clients and banks. Thus, the study aims to validate the factors influencing the adoption of Wi-Fi (Near Field Communication) technology by banking sector clients using an extended technology acceptance model. One hundred sixty-two valid surveys were gained from Jordanian clients via an online survey. Data were analyzed using the PLS-SEM technique. Perceived usefulness, perceived ease of use, and perceived bank credibility all have a significant effect on the adoption of Wi-Fi technology services. However, perceived awareness, reference groups, and security concerns have no significant effect on the adoption of Wi-Fi technology services. The research has several implications for theory and practice. It also makes several suggestions for future studies and points out some limitations.
{"title":"Adoption of electronic cards using Wi-Fi platform services by clients of banking sector during COVID-19 pandemic","authors":"Ali Matar, Abdelbaset M. Alkhawaldeh","doi":"10.1177/18479790221112797","DOIUrl":"https://doi.org/10.1177/18479790221112797","url":null,"abstract":"Wi-Fi technology is one of the most electronic services that recently emerged in the banking sector that provides significant benefits to clients and banks. Thus, the study aims to validate the factors influencing the adoption of Wi-Fi (Near Field Communication) technology by banking sector clients using an extended technology acceptance model. One hundred sixty-two valid surveys were gained from Jordanian clients via an online survey. Data were analyzed using the PLS-SEM technique. Perceived usefulness, perceived ease of use, and perceived bank credibility all have a significant effect on the adoption of Wi-Fi technology services. However, perceived awareness, reference groups, and security concerns have no significant effect on the adoption of Wi-Fi technology services. The research has several implications for theory and practice. It also makes several suggestions for future studies and points out some limitations.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84627743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790211049706
Majed Bin Othayman, John Mulyata, Abdulrahim Meshari, Y. Debrah
This research examines the problems encountered by the Training Needs Assessment (TNA) system from the perspective of faculty members and Human Resources (HR) managers in emerging public universities in the Saudi Arabian Higher Education sector. It aims to understand how problems with this will affect the success rate of Training and Development (T&D) curriculums. The research comprises an analytical study using a case study method of analysis. Qualitative data collection was carried out using semi-structured interviews with 75 senior managers and faculty members of four selected universities, selected using purposive non-random sampling. The data was analysed using Thematic Analysis (TA). The results highlight the insufficiency of the TNA techniques applied to ascertain training requirements. The primary obstacles to successful TNA were inadequate HR processes, insufficiently experienced HR directors, poor engagement, and favouritism concerning the selection of candidates for T&D. These issues affect the enthusiasm of those in the department. Additionally, resources required for T&D, particularly time and money, are misused, which could influence the growth potential of the universities against the country’s Vision 2030 plan. The findings indicate procedural differences in selecting and approving staff requests for Human Resource Development (HRD) support, managerial discretion in selecting participants for HRD programmes, and selective or restricted access to HRD programmes for foreign-born employees, which raises significant questions about equality policies. This study is unique as a contribution to the literature in exploring the challenges faced by the TNA process in Saudi Arabian Higher Education, therefore broadening understanding in the field as a whole, especially concerning the developing countries and Gulf Cooperation Council of Nations. The study concludes that there is currently unsatisfactory commitment in determining the staff training needs by the HR departments of Saudi Arabian public universities, which damages morale and leads to a lack of faith between HR directors and departmental staff. Finally, this study contributes to the area of policy decision-making by reporting the present situation surrounding the issues related to the application of TNA in T&D.
{"title":"The challenges confronting the training needs assessment in Saudi Arabian higher education","authors":"Majed Bin Othayman, John Mulyata, Abdulrahim Meshari, Y. Debrah","doi":"10.1177/18479790211049706","DOIUrl":"https://doi.org/10.1177/18479790211049706","url":null,"abstract":"This research examines the problems encountered by the Training Needs Assessment (TNA) system from the perspective of faculty members and Human Resources (HR) managers in emerging public universities in the Saudi Arabian Higher Education sector. It aims to understand how problems with this will affect the success rate of Training and Development (T&D) curriculums. The research comprises an analytical study using a case study method of analysis. Qualitative data collection was carried out using semi-structured interviews with 75 senior managers and faculty members of four selected universities, selected using purposive non-random sampling. The data was analysed using Thematic Analysis (TA). The results highlight the insufficiency of the TNA techniques applied to ascertain training requirements. The primary obstacles to successful TNA were inadequate HR processes, insufficiently experienced HR directors, poor engagement, and favouritism concerning the selection of candidates for T&D. These issues affect the enthusiasm of those in the department. Additionally, resources required for T&D, particularly time and money, are misused, which could influence the growth potential of the universities against the country’s Vision 2030 plan. The findings indicate procedural differences in selecting and approving staff requests for Human Resource Development (HRD) support, managerial discretion in selecting participants for HRD programmes, and selective or restricted access to HRD programmes for foreign-born employees, which raises significant questions about equality policies. This study is unique as a contribution to the literature in exploring the challenges faced by the TNA process in Saudi Arabian Higher Education, therefore broadening understanding in the field as a whole, especially concerning the developing countries and Gulf Cooperation Council of Nations. The study concludes that there is currently unsatisfactory commitment in determining the staff training needs by the HR departments of Saudi Arabian public universities, which damages morale and leads to a lack of faith between HR directors and departmental staff. Finally, this study contributes to the area of policy decision-making by reporting the present situation surrounding the issues related to the application of TNA in T&D.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72564029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221093992
Lewis Golightly, Victor Chang, Qi Xu, Xianghua Gao, B. Liu
Over the years, there has been a heavy reliance on cloud computing as IT has innovated through time. In recent times cloud computing has grown monumentally. Many organizations rely on this technology to perform their business as usual and use it as a backbone of their companies' IT infrastructure. This paper investigates the organizational adaptation for cloud computing technology - reviewing case studies from various institutions and companies worldwide to provide a detailed analysis of innovative techniques with cloud computing. We investigate the features and delivery approaches cloud computing offers and the potential challenges and constraints we face when adopting cloud computing into the business setting. We also explore the cybersecurity elements associated with cloud computing, focusing on intrusion detection and prevention and understanding how that can be applied in the cloud. Finally, we investigate the future research directions for cloud computing and expand this paper into further articles with experiments and results.
{"title":"Adoption of cloud computing as innovation in the organization","authors":"Lewis Golightly, Victor Chang, Qi Xu, Xianghua Gao, B. Liu","doi":"10.1177/18479790221093992","DOIUrl":"https://doi.org/10.1177/18479790221093992","url":null,"abstract":"Over the years, there has been a heavy reliance on cloud computing as IT has innovated through time. In recent times cloud computing has grown monumentally. Many organizations rely on this technology to perform their business as usual and use it as a backbone of their companies' IT infrastructure. This paper investigates the organizational adaptation for cloud computing technology - reviewing case studies from various institutions and companies worldwide to provide a detailed analysis of innovative techniques with cloud computing. We investigate the features and delivery approaches cloud computing offers and the potential challenges and constraints we face when adopting cloud computing into the business setting. We also explore the cybersecurity elements associated with cloud computing, focusing on intrusion detection and prevention and understanding how that can be applied in the cloud. Finally, we investigate the future research directions for cloud computing and expand this paper into further articles with experiments and results.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81180956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221078130
H. Suh, Jiyeon Kim, Jinsoo So, J. Jung
Due to the rapid increase in images and image data, research examining the visual analysis of such unstructured data has recently come to be actively conducted. One of the representative image caption models the DenseCap model extracts various regions in an image and generates region-level captions. However, since the existing DenseCap model does not consider priority for region captions, it is difficult to identify relatively significant region captions that best describe the image. There has also been a lack of research into captioning focusing on the core areas for story content, such as images in movies and dramas. In this study, we propose a new image captioning framework based on DenseCap that aims to promote the understanding of movies in particular. In addition, we design and implement a module for identifying characters so that the character information can be used in caption detection and caption improvement in core areas. We also propose a core area caption detection algorithm that considers the variables affecting the area caption importance. Finally, a performance evaluation is conducted to determine the accuracy of the character identification module, and the effectiveness of the proposed algorithm is demonstrated by visually comparing it with the existing DenseCap model.
{"title":"A core region captioning framework for automatic video understanding in story video contents","authors":"H. Suh, Jiyeon Kim, Jinsoo So, J. Jung","doi":"10.1177/18479790221078130","DOIUrl":"https://doi.org/10.1177/18479790221078130","url":null,"abstract":"Due to the rapid increase in images and image data, research examining the visual analysis of such unstructured data has recently come to be actively conducted. One of the representative image caption models the DenseCap model extracts various regions in an image and generates region-level captions. However, since the existing DenseCap model does not consider priority for region captions, it is difficult to identify relatively significant region captions that best describe the image. There has also been a lack of research into captioning focusing on the core areas for story content, such as images in movies and dramas. In this study, we propose a new image captioning framework based on DenseCap that aims to promote the understanding of movies in particular. In addition, we design and implement a module for identifying characters so that the character information can be used in caption detection and caption improvement in core areas. We also propose a core area caption detection algorithm that considers the variables affecting the area caption importance. Finally, a performance evaluation is conducted to determine the accuracy of the character identification module, and the effectiveness of the proposed algorithm is demonstrated by visually comparing it with the existing DenseCap model.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87999875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790211045215
Xuqian Wen, Yong Ye
This paper uses a research sample listed manufacturing companies in China and systematically studies the impact of customer change and government support on corporate cash holdings and economic consequences. The empirical results show that there is a significant positive correlation between customer change and cash holdings, and the value of cash holdings is higher among enterprises with customer changes. This study enriches and expands the literature on customer relations and cash holdings, and we confirm the important practical significance of government support for the development of the manufacturing industry.
{"title":"An analysis of customer change, government support, and cash holdings","authors":"Xuqian Wen, Yong Ye","doi":"10.1177/18479790211045215","DOIUrl":"https://doi.org/10.1177/18479790211045215","url":null,"abstract":"This paper uses a research sample listed manufacturing companies in China and systematically studies the impact of customer change and government support on corporate cash holdings and economic consequences. The empirical results show that there is a significant positive correlation between customer change and cash holdings, and the value of cash holdings is higher among enterprises with customer changes. This study enriches and expands the literature on customer relations and cash holdings, and we confirm the important practical significance of government support for the development of the manufacturing industry.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84488623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221106307
Thamaraiselvi Arivazhagan, S. Srikrishna, Naveenkumar Kaliyan, Ganesan Sivarajan
Among Renewable Energy Sources wind and solar energy are the most prominent and favorable substitutes to meet mankind’s future electricity requirements. Typically, these resources are combined in a distribution network to provide local distribution users. The amalgamation of these upgrades into the distribution network may modify the malfunction and network topologies, which may fail due to their pre-set state. Therefore, an advanced and accurate tracking device must continuously monitor topology changes, which is the Phasor Measuring Unit (PMU). This work proposes a new technique based on the Sea Lion Optimization Algorithm to determine the Optimal PMU Placements and its employment positions, i.e. the power structure is completely perceptible. In addition, the cost of system losses can be calculated with or without wind energy to achieve energy reserves. The energy losses before and after the wind turbine connection is compared to realize energy reserves. This comparison of energy reserves is made using Realistic and Stochastic platforms. Comparison and proposed formulas offered in the IEEE 15, 33, 69, and 85 bus distribution networks were explored to prove their effectiveness. Moreover, the proposed methodology produces more trusted results than those of other methods in the literature.
{"title":"State estimation with trusted phasor measuring unit placements of distribution system involving renewable energy sources","authors":"Thamaraiselvi Arivazhagan, S. Srikrishna, Naveenkumar Kaliyan, Ganesan Sivarajan","doi":"10.1177/18479790221106307","DOIUrl":"https://doi.org/10.1177/18479790221106307","url":null,"abstract":"Among Renewable Energy Sources wind and solar energy are the most prominent and favorable substitutes to meet mankind’s future electricity requirements. Typically, these resources are combined in a distribution network to provide local distribution users. The amalgamation of these upgrades into the distribution network may modify the malfunction and network topologies, which may fail due to their pre-set state. Therefore, an advanced and accurate tracking device must continuously monitor topology changes, which is the Phasor Measuring Unit (PMU). This work proposes a new technique based on the Sea Lion Optimization Algorithm to determine the Optimal PMU Placements and its employment positions, i.e. the power structure is completely perceptible. In addition, the cost of system losses can be calculated with or without wind energy to achieve energy reserves. The energy losses before and after the wind turbine connection is compared to realize energy reserves. This comparison of energy reserves is made using Realistic and Stochastic platforms. Comparison and proposed formulas offered in the IEEE 15, 33, 69, and 85 bus distribution networks were explored to prove their effectiveness. Moreover, the proposed methodology produces more trusted results than those of other methods in the literature.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91277320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221118628
Zirui Ma, Bin Gu
We examined the impact of firm-generated content on firm-related user-generated content. Researches have proven that firm-related user-generated content impacts firm revenue. Therefore, it is necessary to determine what factors stimulate the creation of firm-related user-generated content. Creating user-generated videos related to companies (e.g. E-sports) on Chinese online video platforms often includes the use of firm-generated videos as material. It may suggest that firm-generated content may play an essential role in influencing Internet users to create firm-related user-generated content. We collected a unique dataset using a Python web crawler and used the LSDV model for empirical analysis, including 2977 firm-generated videos and 49860 user-generated videos, to explore the impact of firm-generated video attributes on user-generated videos. The results show that some attributes of firm-generated video have a significant impact on user-generated video. The number of comments and coins on firm-generated videos positively affects user-generated videos, while the number of favorite on firm-generated videos negatively affects user-generated videos. We also found that the difference in how users feel about firm-generated videos affects the likelihood of users creating their original videos. User engagement and user brand identity in FGV positively impact stimulating user-generated videos. The authors suggest that companies can maximize the impact on user-generated content by targeting the creation of firm-generated content based on these video attributes. The authors also suggest that firms further investigate theories related to motivational factors, such as the impact of consumer engagement, brand identity, and perceived usefulness on user-generated content.
{"title":"The influence of firm-Generated video on user-Generated video: Evidence from China","authors":"Zirui Ma, Bin Gu","doi":"10.1177/18479790221118628","DOIUrl":"https://doi.org/10.1177/18479790221118628","url":null,"abstract":"We examined the impact of firm-generated content on firm-related user-generated content. Researches have proven that firm-related user-generated content impacts firm revenue. Therefore, it is necessary to determine what factors stimulate the creation of firm-related user-generated content. Creating user-generated videos related to companies (e.g. E-sports) on Chinese online video platforms often includes the use of firm-generated videos as material. It may suggest that firm-generated content may play an essential role in influencing Internet users to create firm-related user-generated content. We collected a unique dataset using a Python web crawler and used the LSDV model for empirical analysis, including 2977 firm-generated videos and 49860 user-generated videos, to explore the impact of firm-generated video attributes on user-generated videos. The results show that some attributes of firm-generated video have a significant impact on user-generated video. The number of comments and coins on firm-generated videos positively affects user-generated videos, while the number of favorite on firm-generated videos negatively affects user-generated videos. We also found that the difference in how users feel about firm-generated videos affects the likelihood of users creating their original videos. User engagement and user brand identity in FGV positively impact stimulating user-generated videos. The authors suggest that companies can maximize the impact on user-generated content by targeting the creation of firm-generated content based on these video attributes. The authors also suggest that firms further investigate theories related to motivational factors, such as the impact of consumer engagement, brand identity, and perceived usefulness on user-generated content.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81439812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1177/18479790221111436
Nabaz Nawzad Abdullah, M. Prabhu, Masayu binti Othman
Due to unprecedented innovation in information and communication technology, customers interact more with telecommunication service providers. Customer satisfaction is the extent of customer psychological sense and expectation towards a particular product or service. Satisfaction is a core to business success where corporates strive to fulfil them in the competitive market, where customers have more options. The lack of understanding of customer expectations created a gap between telecommunication companies operating in Kurdistan Region and subscribers. The current study intends to understand factors affecting customer satisfaction among telecommunication service companies in Kurdistan Region. It also identifies the customer’s critical factors concerning telecommunication services. Convenience sampling has been used to investigate the impacts of service quality, service attitude, value-added services, and price on customer satisfaction. The result revealed a significant and positive relationship between all independent variables except for the value-added services found to have a significant but reverse impact on customer satisfaction. The negative impacts of value-added services on customer satisfaction rely on the fact that roaming services, money transfer, reward points, and easy recharge are not concerns for customers compared to the price, quality of networks, and connectivity. The study signifies that nourishing customers by telecommunication companies in Kurdistan Region improve their market share and creates competitive value and uniqueness. This study highlights that competitive advantage and uniqueness offers more customer-oriented services to mobile subscribers and could be perceived as a precondition to the survival of operating firms. In return, the general public delivers cheaper and more reliable services with improved connectivity and internet service at a competitive price.
{"title":"Analysing driving factors of customer satisfaction among telecommunication service providers in Kurdistan region","authors":"Nabaz Nawzad Abdullah, M. Prabhu, Masayu binti Othman","doi":"10.1177/18479790221111436","DOIUrl":"https://doi.org/10.1177/18479790221111436","url":null,"abstract":"Due to unprecedented innovation in information and communication technology, customers interact more with telecommunication service providers. Customer satisfaction is the extent of customer psychological sense and expectation towards a particular product or service. Satisfaction is a core to business success where corporates strive to fulfil them in the competitive market, where customers have more options. The lack of understanding of customer expectations created a gap between telecommunication companies operating in Kurdistan Region and subscribers. The current study intends to understand factors affecting customer satisfaction among telecommunication service companies in Kurdistan Region. It also identifies the customer’s critical factors concerning telecommunication services. Convenience sampling has been used to investigate the impacts of service quality, service attitude, value-added services, and price on customer satisfaction. The result revealed a significant and positive relationship between all independent variables except for the value-added services found to have a significant but reverse impact on customer satisfaction. The negative impacts of value-added services on customer satisfaction rely on the fact that roaming services, money transfer, reward points, and easy recharge are not concerns for customers compared to the price, quality of networks, and connectivity. The study signifies that nourishing customers by telecommunication companies in Kurdistan Region improve their market share and creates competitive value and uniqueness. This study highlights that competitive advantage and uniqueness offers more customer-oriented services to mobile subscribers and could be perceived as a precondition to the survival of operating firms. In return, the general public delivers cheaper and more reliable services with improved connectivity and internet service at a competitive price.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":3.3,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79732884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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