Pub Date : 2023-09-06DOI: 10.1177/03063070231200512
Franz T. Lohrke, Cynthia Frownfelter-Lohrke
Firms continue to face increasing threats of financial and reputational damage from cybersecurity events. Despite increasing scholarly attention, our 25-year review of studies published in leading academic business journals demonstrates that extant research has generally examined antecedents (e.g., technological defenses), with more limited research focusing on managerial responses to or long-term performance outcomes from these events. Accordingly, we chronicle the current state of knowledge of these threats from a management (rather than from an information systems) perspective. We then highlight important future research opportunities for management scholars interested in developing or testing theory related to critical cybersecurity issues.
{"title":"Cybersecurity research from a management perspective: A systematic literature review and future research agenda","authors":"Franz T. Lohrke, Cynthia Frownfelter-Lohrke","doi":"10.1177/03063070231200512","DOIUrl":"https://doi.org/10.1177/03063070231200512","url":null,"abstract":"Firms continue to face increasing threats of financial and reputational damage from cybersecurity events. Despite increasing scholarly attention, our 25-year review of studies published in leading academic business journals demonstrates that extant research has generally examined antecedents (e.g., technological defenses), with more limited research focusing on managerial responses to or long-term performance outcomes from these events. Accordingly, we chronicle the current state of knowledge of these threats from a management (rather than from an information systems) perspective. We then highlight important future research opportunities for management scholars interested in developing or testing theory related to critical cybersecurity issues.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44182395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-02DOI: 10.1177/03063070231199993
Riccardo Tiscini, M. Ciaburri, Barbara Sveva Magnanelli, L. Nasta
The COVID-19 pandemic has been a disruptive and unexpected event that has impacted businesses worldwide. It is necessary to investigate the characteristics of companies that enable them to face and respond to this critical situation more effectively. The purpose of the present study is to determine whether the presence of a female CEO during unanticipated critical events affects a company’s performance. Given the increasing significance of gender at the highest levels of management, more research has been conducted on female leadership. However, there is limited research on female leadership during disruptive periods and events. Over the course of 3 years (2017–2020), an empirical analysis was conducted on a sample of Italian publicly traded companies, meaning that data was collected and analyzed during the COVID-19 pandemic. The results indicate that female leadership during the pandemic has a positive impact on the performance of the company.
{"title":"Female CEOs and firm performance during COVID-19 pandemic: An empirical analysis of Italian-listed firms","authors":"Riccardo Tiscini, M. Ciaburri, Barbara Sveva Magnanelli, L. Nasta","doi":"10.1177/03063070231199993","DOIUrl":"https://doi.org/10.1177/03063070231199993","url":null,"abstract":"The COVID-19 pandemic has been a disruptive and unexpected event that has impacted businesses worldwide. It is necessary to investigate the characteristics of companies that enable them to face and respond to this critical situation more effectively. The purpose of the present study is to determine whether the presence of a female CEO during unanticipated critical events affects a company’s performance. Given the increasing significance of gender at the highest levels of management, more research has been conducted on female leadership. However, there is limited research on female leadership during disruptive periods and events. Over the course of 3 years (2017–2020), an empirical analysis was conducted on a sample of Italian publicly traded companies, meaning that data was collected and analyzed during the COVID-19 pandemic. The results indicate that female leadership during the pandemic has a positive impact on the performance of the company.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44103710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-26DOI: 10.1177/03063070231198735
Hope Arabie, Corey J. Fox, Steven W. Rayburn
This research reveals a multi-directional value creation model that highlights the role of customers as partners in a network of reciprocal resource exchanges. Customer-partners are conceptualized as customers that go beyond purchasing and using a product or service. They voluntarily engage end-customers to help the end-customers use the firms’ products and services, or to otherwise solve the end-customer’s problems with the firms’ products or services. To illustrate the importance of the customer-partner to the value creation process, the authors integrate various value creation perspectives with social and resource exchange theories to illuminate the various resources exchanged when firms and their various types of customers engage in social interactions. The resultant model is derived from a netnography in the context of a high-tech firm’s online support community. Findings point to three important activities (platform design, customer profiling, and platform engagement) for firms to consider if they hope to successfully integrate their customers in the value creation process.
{"title":"Resource flows in a multi-directional integrated value creation model","authors":"Hope Arabie, Corey J. Fox, Steven W. Rayburn","doi":"10.1177/03063070231198735","DOIUrl":"https://doi.org/10.1177/03063070231198735","url":null,"abstract":"This research reveals a multi-directional value creation model that highlights the role of customers as partners in a network of reciprocal resource exchanges. Customer-partners are conceptualized as customers that go beyond purchasing and using a product or service. They voluntarily engage end-customers to help the end-customers use the firms’ products and services, or to otherwise solve the end-customer’s problems with the firms’ products or services. To illustrate the importance of the customer-partner to the value creation process, the authors integrate various value creation perspectives with social and resource exchange theories to illuminate the various resources exchanged when firms and their various types of customers engage in social interactions. The resultant model is derived from a netnography in the context of a high-tech firm’s online support community. Findings point to three important activities (platform design, customer profiling, and platform engagement) for firms to consider if they hope to successfully integrate their customers in the value creation process.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46080768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-14DOI: 10.1177/03063070231195412
Anh TT Phan, N. Nguyen
This study aims at examining how team knowledge sharing changes through stages of professional service teams. While knowledge sharing within a team is a dynamic process, it has primarily been explained through static models. Based on the data from qualitative interviews with 36 auditors from 12 auditing teams in Vietnam, a theory on team knowledge sharing dynamics is developed. The key findings are three knowledge sharing modes utilized as a professional project moves through stages, from Transferring to Integrating to Role-Modeling. Each mode reflects a different combination of knowledge types, sharing motivations, and mechanisms. The study implies that it is important for managers to recognize the dynamic and multidimensional nature of team knowledge sharing.
{"title":"Dynamics of knowledge sharing in professional service teams: The case of auditing teams in Vietnam","authors":"Anh TT Phan, N. Nguyen","doi":"10.1177/03063070231195412","DOIUrl":"https://doi.org/10.1177/03063070231195412","url":null,"abstract":"This study aims at examining how team knowledge sharing changes through stages of professional service teams. While knowledge sharing within a team is a dynamic process, it has primarily been explained through static models. Based on the data from qualitative interviews with 36 auditors from 12 auditing teams in Vietnam, a theory on team knowledge sharing dynamics is developed. The key findings are three knowledge sharing modes utilized as a professional project moves through stages, from Transferring to Integrating to Role-Modeling. Each mode reflects a different combination of knowledge types, sharing motivations, and mechanisms. The study implies that it is important for managers to recognize the dynamic and multidimensional nature of team knowledge sharing.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42938524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-11DOI: 10.1177/03063070231193339
Raunak Gupta
{"title":"Book review: How to design, implement, and analyse a survey","authors":"Raunak Gupta","doi":"10.1177/03063070231193339","DOIUrl":"https://doi.org/10.1177/03063070231193339","url":null,"abstract":"","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49473653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-10DOI: 10.1177/03063070231195207
Hala Ahmad., M. Kaliannan, Dilip S. Mutum
Authenticity is a crucial component of leadership for developing moral and ethical leaders in the public sector. Despite that, authentic leadership has struggled to progress into a more advanced theory. Therefore, this study serves as a foundation for new developments in authentic leadership studies. The research is valuable because it investigates aspects of authenticity and leadership drawn from public sector leaders’ experiences. It employs a qualitative approach using in-depth interviews of 15 top executive leaders in Malaysian public administration. The interpretive study is underpinned by authentic leadership and self-determination theory, and content analysis is applied to understand the subjective interpretation of the interviews through the identification of specific themes and patterns of coding facilitated by the NVivo software. The participants describe authenticity in leadership as a combination of mindset and qualities, such as purposeful intention, spiritual connection and sustainable legacy. This study provides a new perspective on authenticity in leadership from the public sector context. A new important factor emerged from the study, namely, spiritual connection, which is unique to the Malaysian context. Another theoretical contribution to the body of knowledge is that the element of personal growth, which is connected to human motivation by addressing autonomy from the self-determination theory perspective, is important to describe authenticity. These elements suggest the third wave of the leadership model that is derived from the interpersonal process between leader and followers in a bureaucratic environment. These results may be used to develop a new instrument for examining the public leadership context – as a new leadership model or design development intervention for future leaders in the public sector.
{"title":"Authentic leadership in a bureaucratic environment: A qualitative study","authors":"Hala Ahmad., M. Kaliannan, Dilip S. Mutum","doi":"10.1177/03063070231195207","DOIUrl":"https://doi.org/10.1177/03063070231195207","url":null,"abstract":"Authenticity is a crucial component of leadership for developing moral and ethical leaders in the public sector. Despite that, authentic leadership has struggled to progress into a more advanced theory. Therefore, this study serves as a foundation for new developments in authentic leadership studies. The research is valuable because it investigates aspects of authenticity and leadership drawn from public sector leaders’ experiences. It employs a qualitative approach using in-depth interviews of 15 top executive leaders in Malaysian public administration. The interpretive study is underpinned by authentic leadership and self-determination theory, and content analysis is applied to understand the subjective interpretation of the interviews through the identification of specific themes and patterns of coding facilitated by the NVivo software. The participants describe authenticity in leadership as a combination of mindset and qualities, such as purposeful intention, spiritual connection and sustainable legacy. This study provides a new perspective on authenticity in leadership from the public sector context. A new important factor emerged from the study, namely, spiritual connection, which is unique to the Malaysian context. Another theoretical contribution to the body of knowledge is that the element of personal growth, which is connected to human motivation by addressing autonomy from the self-determination theory perspective, is important to describe authenticity. These elements suggest the third wave of the leadership model that is derived from the interpersonal process between leader and followers in a bureaucratic environment. These results may be used to develop a new instrument for examining the public leadership context – as a new leadership model or design development intervention for future leaders in the public sector.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47608926","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-28DOI: 10.1177/03063070231188809
Xiaolin Li, T. Awan, Farooq Mughal
This study explored the moderating effects of price informativeness on the relationship between brand value and firm positionality. We argued that major effects for price informativeness are not confined to its direct effects on a firm’s market position or value, but in its moderating effects on brand–firm relationship. At the same time, the analysis confirmed that price informativeness can negatively moderate brand value’s influence on firm positionality. This study has significant implications for firms to strategically position and implement their communication strategies in a better way as to rapidly respond to fluctuations in the firm’s positionality.
{"title":"Firm positionality and strategic communication: Analyzing the value of informativeness for managers","authors":"Xiaolin Li, T. Awan, Farooq Mughal","doi":"10.1177/03063070231188809","DOIUrl":"https://doi.org/10.1177/03063070231188809","url":null,"abstract":"This study explored the moderating effects of price informativeness on the relationship between brand value and firm positionality. We argued that major effects for price informativeness are not confined to its direct effects on a firm’s market position or value, but in its moderating effects on brand–firm relationship. At the same time, the analysis confirmed that price informativeness can negatively moderate brand value’s influence on firm positionality. This study has significant implications for firms to strategically position and implement their communication strategies in a better way as to rapidly respond to fluctuations in the firm’s positionality.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42470244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-26DOI: 10.1177/03063070231191878
D. De Clercq, Renato Pereira
This research investigates how employees’ experience of role ambiguity may dampen their change-oriented organizational citizenship behavior (OCB), a harmful process that might be buffered by employees’ access to relevant resources, stemming from their work (work passion), coworkers (peer harmony), or employing organization (affective commitment). If the hardships induced by unclear job descriptions can be subdued by these complementary, energy-enhancing resources, it becomes less likely that employees respond to resource-draining job conditions by halting extra-role work activities. Survey data collected in a large transportation company offer empirical support for these mitigating effects. As a primary conclusion, this study reveals that organizations that cannot eliminate role ambiguity completely for employees still can guarantee a certain degree of change-oriented OCB, by nurturing various resources that generate positive emotional energy among employees.
{"title":"When does role ambiguity escalate into diminished change-oriented organizational citizenship behavior?","authors":"D. De Clercq, Renato Pereira","doi":"10.1177/03063070231191878","DOIUrl":"https://doi.org/10.1177/03063070231191878","url":null,"abstract":"This research investigates how employees’ experience of role ambiguity may dampen their change-oriented organizational citizenship behavior (OCB), a harmful process that might be buffered by employees’ access to relevant resources, stemming from their work (work passion), coworkers (peer harmony), or employing organization (affective commitment). If the hardships induced by unclear job descriptions can be subdued by these complementary, energy-enhancing resources, it becomes less likely that employees respond to resource-draining job conditions by halting extra-role work activities. Survey data collected in a large transportation company offer empirical support for these mitigating effects. As a primary conclusion, this study reveals that organizations that cannot eliminate role ambiguity completely for employees still can guarantee a certain degree of change-oriented OCB, by nurturing various resources that generate positive emotional energy among employees.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41510833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-03DOI: 10.1177/03063070231187266
Brett A. Rixom, Jessica M. Rixom
Organizations often turn to extrinsic motivators to improve employee effort and performance, with mixed results. In this research, performance-based benefits and accountability are explored to assess whether they differentially affect where effort is exerted and how they influence overall performance. The study proposes that effort can be divided into two components—strategic effort and execution effort—and that each component will influence overall performance differently. The study uses a scenario-based experiment involving a complex and unfamiliar task. The results indicate that workers motivated by performance-based benefits increase the use of strategic effort, which improves performance through the identification of critical problems, and they develop a better overall strategy relative to workers who are held accountable. The study also indicates that while accountability increased the use of execution effort, the additional effort did not improve performance in the complex task setting. The study highlights the importance of aligning an extrinsic motivator to the type of effort desired for a particular task.
{"title":"Strive for rewards or keep them accountable? Motivating employees’ effort and performance","authors":"Brett A. Rixom, Jessica M. Rixom","doi":"10.1177/03063070231187266","DOIUrl":"https://doi.org/10.1177/03063070231187266","url":null,"abstract":"Organizations often turn to extrinsic motivators to improve employee effort and performance, with mixed results. In this research, performance-based benefits and accountability are explored to assess whether they differentially affect where effort is exerted and how they influence overall performance. The study proposes that effort can be divided into two components—strategic effort and execution effort—and that each component will influence overall performance differently. The study uses a scenario-based experiment involving a complex and unfamiliar task. The results indicate that workers motivated by performance-based benefits increase the use of strategic effort, which improves performance through the identification of critical problems, and they develop a better overall strategy relative to workers who are held accountable. The study also indicates that while accountability increased the use of execution effort, the additional effort did not improve performance in the complex task setting. The study highlights the importance of aligning an extrinsic motivator to the type of effort desired for a particular task.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48553227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-01DOI: 10.1177/03063070221087758
Khatereh Ghasemzadeh
{"title":"Book Review: User Innovation in Healthcare: How Patients and Caregivers React Creatively to Illness","authors":"Khatereh Ghasemzadeh","doi":"10.1177/03063070221087758","DOIUrl":"https://doi.org/10.1177/03063070221087758","url":null,"abstract":"","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":"48 1","pages":"394 - 395"},"PeriodicalIF":2.1,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49345728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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