Pub Date : 2023-07-01DOI: 10.1177/03063070221080008
Elham Kamani, David E. Kalisz, Agata Szyran-Resiak
The ubiquitous healthcare sector requires a variegated set of emerging innovations and advanced technologies in the healthcare sector. Healthcare stakeholders in a turbulent marketplace continuously strive to maintain relevance; thus, the healthcare robotics notion has emerged to become a game-changer in the human realm. These emerging systems provide new possibilities to create a core value for stakeholders, specifically care providers and care receivers, in the turbulent environment. Although robotics is moving forward in healthcare, human inertia and apprehension are still anchors exerting robotics. Human behaviors and attitudes may change with time and in different circumstances. This paper aims to contribute a new perspective to the patients’ degree of apprehensions—trust, ethical, privacy, and legal concerns—which affect their behavioral intentions toward robotics adoption in healthcare by considering the moderating effect of social crises, including the aging and COVID-19 pandemic. The brink of a robotic era is encountered with challenges, including the aging population and COVID-19 for public and private healthcare stakeholders worldwide. Hence, this study’s essential support is to investigate emerging technology adoption and hurdles to ascertain how the patients’ behavioral intentions might affect robotic adoption in healthcare. Furthermore, this paper examines the anchors’ factors that affect individual behavioral intentions to successfully propose remedies to embed robotics in the human realm. The results indicate that trust, privacy, and ethical concerns are direct predictors of behavioral intentions toward robotic adoption. Moreover, behavioral intentions toward robotics adoption significantly affect the actual use of robotics in the healthcare industry in the future. Furthermore, social inertia, including aging and pandemics, significantly and positively affects behavioral intentions toward healthcare robotic adoption and use. Finally, both aging and pandemic positive interactions affect actual robotic use in the future of the healthcare industry.
{"title":"Patients’ behavioral intentions toward robotic adoption in healthcare: An approach on apprehension of embedding robotics","authors":"Elham Kamani, David E. Kalisz, Agata Szyran-Resiak","doi":"10.1177/03063070221080008","DOIUrl":"https://doi.org/10.1177/03063070221080008","url":null,"abstract":"The ubiquitous healthcare sector requires a variegated set of emerging innovations and advanced technologies in the healthcare sector. Healthcare stakeholders in a turbulent marketplace continuously strive to maintain relevance; thus, the healthcare robotics notion has emerged to become a game-changer in the human realm. These emerging systems provide new possibilities to create a core value for stakeholders, specifically care providers and care receivers, in the turbulent environment. Although robotics is moving forward in healthcare, human inertia and apprehension are still anchors exerting robotics. Human behaviors and attitudes may change with time and in different circumstances. This paper aims to contribute a new perspective to the patients’ degree of apprehensions—trust, ethical, privacy, and legal concerns—which affect their behavioral intentions toward robotics adoption in healthcare by considering the moderating effect of social crises, including the aging and COVID-19 pandemic. The brink of a robotic era is encountered with challenges, including the aging population and COVID-19 for public and private healthcare stakeholders worldwide. Hence, this study’s essential support is to investigate emerging technology adoption and hurdles to ascertain how the patients’ behavioral intentions might affect robotic adoption in healthcare. Furthermore, this paper examines the anchors’ factors that affect individual behavioral intentions to successfully propose remedies to embed robotics in the human realm. The results indicate that trust, privacy, and ethical concerns are direct predictors of behavioral intentions toward robotic adoption. Moreover, behavioral intentions toward robotics adoption significantly affect the actual use of robotics in the healthcare industry in the future. Furthermore, social inertia, including aging and pandemics, significantly and positively affects behavioral intentions toward healthcare robotic adoption and use. Finally, both aging and pandemic positive interactions affect actual robotic use in the future of the healthcare industry.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":"48 1","pages":"370 - 385"},"PeriodicalIF":2.1,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41625684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-20DOI: 10.1177/03063070231173511
Francesco Schiavone, Giorgia Rivieccio, D. Leone, Andrea Caporuscio, M. Pietronudo, A. Bastone, M. Grimaldi, E. Celentano, A. Crispo, D. D'Errico, E. Coppola, F. Nocerino, S. Pignata, A. Bianchi
This paper aims to address the topic of performance measurement in the healthcare industry by exploring the comprehension of the effects of dramatic and seamless digital evolution on the context itself. Our study aims to open new avenues of research hinged on three main topics: the digital transformation of the healthcare industry, the use of a digital platform in cancer networks, and the basis for structuring key performance indicators to monitor healthcare performance in the cancer networks effectively. The results shed light on the key role of digital platforms in KPIs constructions to assess healthcare performance. By exploring and merging the mentioned topics, we build a conceptual framework about the possible drivers for measuring healthcare performance, leading to the provision of instant care with a high degree of preventive capacity and decreasing costs. Our conceptual study could be useful for policymakers, practitioners, and academics interested in this area. From a theoretical point of view, the study offers valuable insights into two main fields: digital transformation in healthcare and performance measurement. It is a valuable tool for healthcare managers to redefine strategies based on patients. Additionally, it emphasizes the importance of institutions’ contributions to promoting digitization. It is not without limits. The results can be context-sensitive. Future research can extend the analysis to compare results in different countries making results generalizable.
{"title":"Structuring the basis for performance measurement in a cancer network. An explorative analysis","authors":"Francesco Schiavone, Giorgia Rivieccio, D. Leone, Andrea Caporuscio, M. Pietronudo, A. Bastone, M. Grimaldi, E. Celentano, A. Crispo, D. D'Errico, E. Coppola, F. Nocerino, S. Pignata, A. Bianchi","doi":"10.1177/03063070231173511","DOIUrl":"https://doi.org/10.1177/03063070231173511","url":null,"abstract":"This paper aims to address the topic of performance measurement in the healthcare industry by exploring the comprehension of the effects of dramatic and seamless digital evolution on the context itself. Our study aims to open new avenues of research hinged on three main topics: the digital transformation of the healthcare industry, the use of a digital platform in cancer networks, and the basis for structuring key performance indicators to monitor healthcare performance in the cancer networks effectively. The results shed light on the key role of digital platforms in KPIs constructions to assess healthcare performance. By exploring and merging the mentioned topics, we build a conceptual framework about the possible drivers for measuring healthcare performance, leading to the provision of instant care with a high degree of preventive capacity and decreasing costs. Our conceptual study could be useful for policymakers, practitioners, and academics interested in this area. From a theoretical point of view, the study offers valuable insights into two main fields: digital transformation in healthcare and performance measurement. It is a valuable tool for healthcare managers to redefine strategies based on patients. Additionally, it emphasizes the importance of institutions’ contributions to promoting digitization. It is not without limits. The results can be context-sensitive. Future research can extend the analysis to compare results in different countries making results generalizable.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":"48 1","pages":"386 - 393"},"PeriodicalIF":2.1,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47056494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-19DOI: 10.1177/03063070231184336
Mathew Abraham, M. Kaliannan, M. Avvari, Susana Thomas
This paper explores whether employee commitment to the organisation is influenced by talent acquisition and retention practices. How do SMEs retain talent and encourage commitment and job embedding when their very existence is in doubt? The talk these days is about layoffs, terminations, reduced pay, no-pay leave and redeployment; how will SMEs fare in this scenario? This qualitative study includes in-depth interviews conducted using a social constructivism approach in order to gain a better understanding of the world in which we live and work. Individual meanings are formed not entirely within the individual, but through interaction with others, the social, where meaning is given. The template analysis method is used to analyse the interviews, which include specific themes. The findings point to a misalignment between talent acquisition, talent retention practices and organisational commitment. There has been no clear development in terms of how both can complement each other. As a result, the dimensions of person-organisation and person-job fit serve as a link between talent acquisition, retention and commitment. This contributes to higher levels of employee commitment, job embeddedness and an internal culture that may influence employee retention decisions. At the interpersonal level, SME owners must understand, nurture and motivate their talent. As an effective employee retention tool, monetary incentives play only a minor role. Talent retention is based on implementing a structured talent acquisition practice that includes a highly targeted cost-effective hiring plan. Talent acquisition includes fit dimensions that demonstrate a nuanced perception of individualised consideration, such as flexible work, belonging, career growth and interpersonal relationships.
{"title":"Reframing talent acquisition, retention practices for organisational commitment in Malaysian SMEs: A managerial perspective","authors":"Mathew Abraham, M. Kaliannan, M. Avvari, Susana Thomas","doi":"10.1177/03063070231184336","DOIUrl":"https://doi.org/10.1177/03063070231184336","url":null,"abstract":"This paper explores whether employee commitment to the organisation is influenced by talent acquisition and retention practices. How do SMEs retain talent and encourage commitment and job embedding when their very existence is in doubt? The talk these days is about layoffs, terminations, reduced pay, no-pay leave and redeployment; how will SMEs fare in this scenario? This qualitative study includes in-depth interviews conducted using a social constructivism approach in order to gain a better understanding of the world in which we live and work. Individual meanings are formed not entirely within the individual, but through interaction with others, the social, where meaning is given. The template analysis method is used to analyse the interviews, which include specific themes. The findings point to a misalignment between talent acquisition, talent retention practices and organisational commitment. There has been no clear development in terms of how both can complement each other. As a result, the dimensions of person-organisation and person-job fit serve as a link between talent acquisition, retention and commitment. This contributes to higher levels of employee commitment, job embeddedness and an internal culture that may influence employee retention decisions. At the interpersonal level, SME owners must understand, nurture and motivate their talent. As an effective employee retention tool, monetary incentives play only a minor role. Talent retention is based on implementing a structured talent acquisition practice that includes a highly targeted cost-effective hiring plan. Talent acquisition includes fit dimensions that demonstrate a nuanced perception of individualised consideration, such as flexible work, belonging, career growth and interpersonal relationships.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":"1 1","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41457952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-14DOI: 10.1177/03063070231184031
Francesco Schiavone, D. Leone
{"title":"Managing the healthcare revolution","authors":"Francesco Schiavone, D. Leone","doi":"10.1177/03063070231184031","DOIUrl":"https://doi.org/10.1177/03063070231184031","url":null,"abstract":"","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":"48 1","pages":"337 - 338"},"PeriodicalIF":2.1,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49319356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-01DOI: 10.1177/03063070231180686
Niki Glaveli, Aikaterini Galanou, George Kolias
Drawing on social exchange and affective events theories, this study investigates the relationship between constructive leader behaviors—those associated with ethical, authentic, transformational, and transactional supervision—and employees’ experiences of withdrawal intentions and behaviors (intentions to leave the organization, absenteeism, job neglect, and organizational silence) by examining the mediating role of downward mobbing (DM). The investigation of the research model of this work relies on data (collected from 335 employees in varied workplace settings) and using structural equation modeling, this paper examines the postulated relationships. Results suggest that ethical, authentic, and transformational leadership are negatively related to employee experiences of withdrawal reactions through employee perceptions of being the victims of DM. Interestingly, transactional leadership is the sole significant predictors of DM. Additionally, it was revealed that exposure to DM triggers revenge type social exchanges through the appearance of psychological withdrawal behaviors: job neglect, organizational silence, as well as intentions to leave the organization. However, absenteeism is not related to mobbing, suggesting that mobbing targets choose to be psychologically rather than physically absent from work.
{"title":"Sharpening the “essence” of mobbing: An examination of constructive leadership behaviors and negative employee outcomes","authors":"Niki Glaveli, Aikaterini Galanou, George Kolias","doi":"10.1177/03063070231180686","DOIUrl":"https://doi.org/10.1177/03063070231180686","url":null,"abstract":"Drawing on social exchange and affective events theories, this study investigates the relationship between constructive leader behaviors—those associated with ethical, authentic, transformational, and transactional supervision—and employees’ experiences of withdrawal intentions and behaviors (intentions to leave the organization, absenteeism, job neglect, and organizational silence) by examining the mediating role of downward mobbing (DM). The investigation of the research model of this work relies on data (collected from 335 employees in varied workplace settings) and using structural equation modeling, this paper examines the postulated relationships. Results suggest that ethical, authentic, and transformational leadership are negatively related to employee experiences of withdrawal reactions through employee perceptions of being the victims of DM. Interestingly, transactional leadership is the sole significant predictors of DM. Additionally, it was revealed that exposure to DM triggers revenge type social exchanges through the appearance of psychological withdrawal behaviors: job neglect, organizational silence, as well as intentions to leave the organization. However, absenteeism is not related to mobbing, suggesting that mobbing targets choose to be psychologically rather than physically absent from work.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45495889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-02DOI: 10.1177/03063070231172600
M. Amankwah
This study investigated the mediating role of individual and organizational factors on the relationship between work engagement and occupational stress among males and females, junior, mid-level and senior staff members in the banking sector using a cross-sectional survey. Employing a quantitative study, data was gathered from 288 banking staff. Findings show a significant positive relationship between work engagement and age, educational level, one’s position in an organization and organization tenure, and a significant negative relationship between work engagement and gender and occupational stress. There were age, educational level and gender differences in work engagement. There were differences in the level of work engagement in relation to organizational tenure. One’s position, educational level and gender significantly predicted work engagement but age and organization tenure did not. However, educational level, age, one’s position and organizational tenure mediated the relationship between occupational stress and work engagement. These findings have implications for employee well-being and satisfaction and productivity in the organizational setting.
{"title":"The mediational role of individual and organizational factors in the work engagement and occupational stress relationship","authors":"M. Amankwah","doi":"10.1177/03063070231172600","DOIUrl":"https://doi.org/10.1177/03063070231172600","url":null,"abstract":"This study investigated the mediating role of individual and organizational factors on the relationship between work engagement and occupational stress among males and females, junior, mid-level and senior staff members in the banking sector using a cross-sectional survey. Employing a quantitative study, data was gathered from 288 banking staff. Findings show a significant positive relationship between work engagement and age, educational level, one’s position in an organization and organization tenure, and a significant negative relationship between work engagement and gender and occupational stress. There were age, educational level and gender differences in work engagement. There were differences in the level of work engagement in relation to organizational tenure. One’s position, educational level and gender significantly predicted work engagement but age and organization tenure did not. However, educational level, age, one’s position and organizational tenure mediated the relationship between occupational stress and work engagement. These findings have implications for employee well-being and satisfaction and productivity in the organizational setting.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46384054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-24DOI: 10.1177/03063070231171472
V. Kosmidou, Jestine Philip
The purpose of this meta-analysis is to empirically quantify the relationship between non-family management and family firm performance and to examine the potential influence of moderating factors on this relationship. Integrating findings from 69 studies and 105 total samples, we find a significant, positive, and weak relationship that is contingent on firm variables including firm size, age, and listing on the stock market as well as methodological variables including research design and measures for both non-family management and family firm performance. Our findings show that non-family management has a stronger performance effect in studies with small, young, and private family firms and in those with panel datasets as opposed to cross-sectional ones. The study contributes to the family firm literature and yields important implications for research and practice.
{"title":"The relationship between non-family management in family firms and firm performance: A meta-analysis","authors":"V. Kosmidou, Jestine Philip","doi":"10.1177/03063070231171472","DOIUrl":"https://doi.org/10.1177/03063070231171472","url":null,"abstract":"The purpose of this meta-analysis is to empirically quantify the relationship between non-family management and family firm performance and to examine the potential influence of moderating factors on this relationship. Integrating findings from 69 studies and 105 total samples, we find a significant, positive, and weak relationship that is contingent on firm variables including firm size, age, and listing on the stock market as well as methodological variables including research design and measures for both non-family management and family firm performance. Our findings show that non-family management has a stronger performance effect in studies with small, young, and private family firms and in those with panel datasets as opposed to cross-sectional ones. The study contributes to the family firm literature and yields important implications for research and practice.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44183903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-19DOI: 10.1177/03063070231172267
Zhixing Xu, Ying Zhu, Jingting Liu, S. Cavusgil
Despite the rapid development of digital start-ups and market expansion in China, there have been challenges for developing digital business in recent years. Unique economic, institutional, and social factors, as well as the recent COVID-19 pandemic, influence the digital entrepreneurs and their businesses. Yet, the literature on the changing digital entrepreneurial behaviour during the COVID-19 pandemic remains limited. The intentions and behaviours of these entrepreneurs in relation to their digital start-ups and the impact caused by exogenous changes require deeper investigation. By adopting an intention-based social cognitive perspective, this study examines the factors influencing digital entrepreneurs’ intentions and actions in managing their start-ups. We also present a holistic framework with regard to the changing entrepreneurial behaviour and policy implications for the development of digital start-ups.
{"title":"Digital entrepreneurial intentions and actions in China during the COVID-19 pandemic with policy implications","authors":"Zhixing Xu, Ying Zhu, Jingting Liu, S. Cavusgil","doi":"10.1177/03063070231172267","DOIUrl":"https://doi.org/10.1177/03063070231172267","url":null,"abstract":"Despite the rapid development of digital start-ups and market expansion in China, there have been challenges for developing digital business in recent years. Unique economic, institutional, and social factors, as well as the recent COVID-19 pandemic, influence the digital entrepreneurs and their businesses. Yet, the literature on the changing digital entrepreneurial behaviour during the COVID-19 pandemic remains limited. The intentions and behaviours of these entrepreneurs in relation to their digital start-ups and the impact caused by exogenous changes require deeper investigation. By adopting an intention-based social cognitive perspective, this study examines the factors influencing digital entrepreneurs’ intentions and actions in managing their start-ups. We also present a holistic framework with regard to the changing entrepreneurial behaviour and policy implications for the development of digital start-ups.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41558400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-18DOI: 10.1177/03063070231171459
W. Umrani, Beenish Tariq, V. Bodolica, Asif Nawaz, M. H. Pahi
In today’s hypercompetitive business landscapes, corporate entrepreneurship (CE) plays a critical role in organizational growth and success. While the impact of CE on firm performance is widely explored in the literature, little is known to date about the contingency factors that intervene in this relationship. The purpose of this paper is to build a contextualized knowledge base to further our understanding of the CE–performance association for a sample of 307 employees from the banking sector in Pakistan. Drawing on the resource-based view, we examine how two technology-related resources—technology-based customer relationship management (CRM) and technology self-efficacy—alter the relationship between CE initiatives and performance of banks. Our study was conducted in four-time spans to capture longitudinal effects and data were analyzed using structural equation modeling techniques. Findings indicate that technology-based CRM mediates, while technology self-efficacy moderates, the CE–performance relationship. We provide several theoretical and managerial implications and suggest fruitful avenues for further inquiry in the field.
{"title":"Corporate entrepreneurship in banks: The role of technology self-efficacy and technology-based customer relationship management","authors":"W. Umrani, Beenish Tariq, V. Bodolica, Asif Nawaz, M. H. Pahi","doi":"10.1177/03063070231171459","DOIUrl":"https://doi.org/10.1177/03063070231171459","url":null,"abstract":"In today’s hypercompetitive business landscapes, corporate entrepreneurship (CE) plays a critical role in organizational growth and success. While the impact of CE on firm performance is widely explored in the literature, little is known to date about the contingency factors that intervene in this relationship. The purpose of this paper is to build a contextualized knowledge base to further our understanding of the CE–performance association for a sample of 307 employees from the banking sector in Pakistan. Drawing on the resource-based view, we examine how two technology-related resources—technology-based customer relationship management (CRM) and technology self-efficacy—alter the relationship between CE initiatives and performance of banks. Our study was conducted in four-time spans to capture longitudinal effects and data were analyzed using structural equation modeling techniques. Findings indicate that technology-based CRM mediates, while technology self-efficacy moderates, the CE–performance relationship. We provide several theoretical and managerial implications and suggest fruitful avenues for further inquiry in the field.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44711419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1177/03063070231170702
Hassan Abu Bakar, Stacey L. Connaughton
Ethical leadership emphasizes the promotion of ethical behavior through two-way communication with followers. This article introduces the development of an ethical leadership communication scale that was created based on three categories of an ethical leadership conceptual framework, namely, the leader being an example of ethics in action, the leader treating his/her followers fairly, the leader actively managing morality. Relevant items were developed and subjected to factor analysis with a sample of 175 respondents from organization A, resulting in a 1-factor solution with 15 items. Using a 522-person sample from organizations B and C, we verified the 1-factor solution with 15-item with confirmatory factor analysis. We further validated the 15-item ethical leadership communication scale by regressing outcomes with structural equation modeling (SEM) from Organization D. We then tested the ethical leadership communication scale with the ethical leadership questionnaire and ethical leadership survey (ELS), and analyzed the data using multi-level hierarchical regression. Results suggest that the ethical leadership communication scale as a construct is a unique contribution beyond the ethical leadership constructs in explaining organizational citizenship behaviors. The new ethical leadership communication scale (the Ethical Leadership Communication Scale-15) demonstrates adequate reliability, validity, and across organization generalizability. Findings of this study further the model of ethical leadership and communication behavior and help to re-conceptualize the role of dyadic communication in ethical leadership. This study paves the way for finer-grained theorizing and analysis of ethical leadership and communication dynamics in the workplace.
{"title":"Ethical leadership communications scale: Development and validation of a measure and multi-level test","authors":"Hassan Abu Bakar, Stacey L. Connaughton","doi":"10.1177/03063070231170702","DOIUrl":"https://doi.org/10.1177/03063070231170702","url":null,"abstract":"Ethical leadership emphasizes the promotion of ethical behavior through two-way communication with followers. This article introduces the development of an ethical leadership communication scale that was created based on three categories of an ethical leadership conceptual framework, namely, the leader being an example of ethics in action, the leader treating his/her followers fairly, the leader actively managing morality. Relevant items were developed and subjected to factor analysis with a sample of 175 respondents from organization A, resulting in a 1-factor solution with 15 items. Using a 522-person sample from organizations B and C, we verified the 1-factor solution with 15-item with confirmatory factor analysis. We further validated the 15-item ethical leadership communication scale by regressing outcomes with structural equation modeling (SEM) from Organization D. We then tested the ethical leadership communication scale with the ethical leadership questionnaire and ethical leadership survey (ELS), and analyzed the data using multi-level hierarchical regression. Results suggest that the ethical leadership communication scale as a construct is a unique contribution beyond the ethical leadership constructs in explaining organizational citizenship behaviors. The new ethical leadership communication scale (the Ethical Leadership Communication Scale-15) demonstrates adequate reliability, validity, and across organization generalizability. Findings of this study further the model of ethical leadership and communication behavior and help to re-conceptualize the role of dyadic communication in ethical leadership. This study paves the way for finer-grained theorizing and analysis of ethical leadership and communication dynamics in the workplace.","PeriodicalId":46142,"journal":{"name":"JOURNAL OF GENERAL MANAGEMENT","volume":" ","pages":""},"PeriodicalIF":2.1,"publicationDate":"2023-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44216131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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