Pub Date : 2021-12-10DOI: 10.1108/rsr-10-2021-0054
Jennifer Jarson, Rachel Hamelers
Purpose While many librarians have celebrated the pedagogical inspiration offered by the ACRL Framework, some have raised concerns about the comprehensibility and accessibility of its language, particularly for students. The authors sought to understand if introducing the language of the frames explicitly – in addition to using them as the implicit foundation of our teaching – resonated with these undergraduates. This case study investigates how undergraduates at a liberal arts institution interpreted the Framework’s language and concepts in relation to their independent research.Design/methodology/approach In this case study, the authors analyzed 25 undergraduates’ reflections on their information literacy learning guided by recommendations for thematic analysis of qualitative data from Braun and Clarke (2006) and Castleberry and Nolen (2018). These steps included closely reading the reflections, disassembling and reassembling by frame, coding for themes, and finding trends and patterns.Findings The authors’ analysis of students’ reflections offers insight into how these students interpreted the Framework’s language and related it to their own experience. By noting language that seemed to resonate in this instance, the authors suggest ways in which educators could effectively use the Framework’s language with undergraduates.Originality/value Other studies in this area have generally been conducted with semester-long general education courses. This case study explores if explicit use of the Framework’s language outside of the classroom setting can resonate with undergraduates. Expanding research into different academic contexts enhances our understanding of how librarians may use the Framework as an explicit pedagogical tool.
{"title":"Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts","authors":"Jennifer Jarson, Rachel Hamelers","doi":"10.1108/rsr-10-2021-0054","DOIUrl":"https://doi.org/10.1108/rsr-10-2021-0054","url":null,"abstract":"Purpose While many librarians have celebrated the pedagogical inspiration offered by the ACRL Framework, some have raised concerns about the comprehensibility and accessibility of its language, particularly for students. The authors sought to understand if introducing the language of the frames explicitly – in addition to using them as the implicit foundation of our teaching – resonated with these undergraduates. This case study investigates how undergraduates at a liberal arts institution interpreted the Framework’s language and concepts in relation to their independent research.Design/methodology/approach In this case study, the authors analyzed 25 undergraduates’ reflections on their information literacy learning guided by recommendations for thematic analysis of qualitative data from Braun and Clarke (2006) and Castleberry and Nolen (2018). These steps included closely reading the reflections, disassembling and reassembling by frame, coding for themes, and finding trends and patterns.Findings The authors’ analysis of students’ reflections offers insight into how these students interpreted the Framework’s language and related it to their own experience. By noting language that seemed to resonate in this instance, the authors suggest ways in which educators could effectively use the Framework’s language with undergraduates.Originality/value Other studies in this area have generally been conducted with semester-long general education courses. This case study explores if explicit use of the Framework’s language outside of the classroom setting can resonate with undergraduates. Expanding research into different academic contexts enhances our understanding of how librarians may use the Framework as an explicit pedagogical tool.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43319371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-07DOI: 10.1108/rsr-06-2021-0025
Monica Figueroa, Kristan E. Shawgo
PurposeUnder the transformational leadership of the University Librarian, University of North Carolina at Chapel Hill University Libraries shifted from having an education- and programming-based “diversity committee” to a council of librarians advocating for action, anti-racism and social justice, both within our organization and across campus. As our University Librarian noted, “you cannot read your way out of racism.”Design/methodology/approachWith support from library leadership, the Inclusion, Diversity, Equity, and Accessibility (IDEA) Council has advanced anti-racism work in the libraries by serving as facilitators for a book discussion series, organizing a 21-day racial equity challenge, supporting staff in integrating anti-racism practices into their daily work through brown bag conversations, and facilitating the development of inclusion-focused performance management goals.FindingsWhat does an anti-racist library look like, and how does our organization envision this future? These questions anchor the IDEA Council's strategies. The libraries have witnessed a positive shift in staff participation: two-thirds of library staff participated in a Racial Equity Institute Groundwater presentation and in a library-wide book discussion series; approximately half the staff committed to our 21-day racial equity challenge. Participants were asked to reflect in conversation and through surveys.Originality/valueThe first wave of a newly established grant program funded eight staff-led projects to advance social justice in the libraries. Additional steps included caucusing by racial identity, staff-wide discussions about racial equity, and a second wave of funding for the grant program. The authors approach this work with cultural humility: seeking to learn from one another, our peers and fellow activists.
{"title":"“You can't read your way out of racism”: creating anti-racist action out of education in an academic library","authors":"Monica Figueroa, Kristan E. Shawgo","doi":"10.1108/rsr-06-2021-0025","DOIUrl":"https://doi.org/10.1108/rsr-06-2021-0025","url":null,"abstract":"PurposeUnder the transformational leadership of the University Librarian, University of North Carolina at Chapel Hill University Libraries shifted from having an education- and programming-based “diversity committee” to a council of librarians advocating for action, anti-racism and social justice, both within our organization and across campus. As our University Librarian noted, “you cannot read your way out of racism.”Design/methodology/approachWith support from library leadership, the Inclusion, Diversity, Equity, and Accessibility (IDEA) Council has advanced anti-racism work in the libraries by serving as facilitators for a book discussion series, organizing a 21-day racial equity challenge, supporting staff in integrating anti-racism practices into their daily work through brown bag conversations, and facilitating the development of inclusion-focused performance management goals.FindingsWhat does an anti-racist library look like, and how does our organization envision this future? These questions anchor the IDEA Council's strategies. The libraries have witnessed a positive shift in staff participation: two-thirds of library staff participated in a Racial Equity Institute Groundwater presentation and in a library-wide book discussion series; approximately half the staff committed to our 21-day racial equity challenge. Participants were asked to reflect in conversation and through surveys.Originality/valueThe first wave of a newly established grant program funded eight staff-led projects to advance social justice in the libraries. Additional steps included caucusing by racial identity, staff-wide discussions about racial equity, and a second wave of funding for the grant program. The authors approach this work with cultural humility: seeking to learn from one another, our peers and fellow activists.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":"7 4","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41262080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-07DOI: 10.1108/rsr-07-2021-0030
Sheila García Mazari
PurposeTo be actively antiracist requires an internal reckoning, what Chicana activist and scholar Gloria E. Anzaldúa referred to as “el arrebato.” Used to describe the first of seven cycles through which conocimiento, or knowledge, is formed, el arrebato presents a shift in the understanding of the world as it has been prescribed by both patriarchy and white supremacy. This paper will use Anzaldúa's Seven Stages of Conocimiento to trace a Latinx librarian's journey in unlearning white supremacy toward a shift to antiracist practices.Design/methodology/approachThis ethnography follows the author from her time as a Diversity Alliance resident librarian in an R1 library to her current position as a tenure-track librarian in a primarily white institution, outlining how the seven stages have led toward active interrogation of not only library structures but with the legacy of anti-Black and anti-Indigenous discourse within her own Latinx identity.FindingsAs an ongoing reflective practice, this paper presents a journey of learning and unlearning toward critically deconstructing the culture of “niceness” within librarianship, where the principles of neutrality and vocational awe lend to library structures that place responsibility on the individual for institutional trauma rather than rightly examining and reconstructing the environments and structures themselves.Originality/valueThis autoethnography presents the viewpoint of a first-generation Latinx librarian growing up in a tricultural context in the Midwest.
{"title":"Beyond El Arrebato: the seven stages of Conocimiento as instruments for radical reflection and the unlearning of white supremacy culture","authors":"Sheila García Mazari","doi":"10.1108/rsr-07-2021-0030","DOIUrl":"https://doi.org/10.1108/rsr-07-2021-0030","url":null,"abstract":"PurposeTo be actively antiracist requires an internal reckoning, what Chicana activist and scholar Gloria E. Anzaldúa referred to as “el arrebato.” Used to describe the first of seven cycles through which conocimiento, or knowledge, is formed, el arrebato presents a shift in the understanding of the world as it has been prescribed by both patriarchy and white supremacy. This paper will use Anzaldúa's Seven Stages of Conocimiento to trace a Latinx librarian's journey in unlearning white supremacy toward a shift to antiracist practices.Design/methodology/approachThis ethnography follows the author from her time as a Diversity Alliance resident librarian in an R1 library to her current position as a tenure-track librarian in a primarily white institution, outlining how the seven stages have led toward active interrogation of not only library structures but with the legacy of anti-Black and anti-Indigenous discourse within her own Latinx identity.FindingsAs an ongoing reflective practice, this paper presents a journey of learning and unlearning toward critically deconstructing the culture of “niceness” within librarianship, where the principles of neutrality and vocational awe lend to library structures that place responsibility on the individual for institutional trauma rather than rightly examining and reconstructing the environments and structures themselves.Originality/valueThis autoethnography presents the viewpoint of a first-generation Latinx librarian growing up in a tricultural context in the Midwest.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48595961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Library value during COVID-19 and beyond: shifting, pivoting, and moving forward In June 2020, Christopher Cox, Dean of Libraries at Clemson University, predicted the significant ways academic libraries will shift in terms of collections, services, spaces, and operations as a result of the pandemic. Instead of returning to normal, librarians will be returning to a “new normal” -- one where in-person classes and service interactions may be impossible or no longer preferred, where collections in physical format may be a barrier to access, and where collaborative study is shunned in favor of social distancing in buildings that can only safely house half the people they used to. The pivot to online learning and remote services provided academic, research, and public libraries with myriad opportunities to demonstrate our value to the academy and our communities.
{"title":"Editorial","authors":"S. Watstein, Elizabeth M. Johns","doi":"10.1108/rsr-11-2021-110","DOIUrl":"https://doi.org/10.1108/rsr-11-2021-110","url":null,"abstract":"Library value during COVID-19 and beyond: shifting, pivoting, and moving forward In June 2020, Christopher Cox, Dean of Libraries at Clemson University, predicted the significant ways academic libraries will shift in terms of collections, services, spaces, and operations as a result of the pandemic. Instead of returning to normal, librarians will be returning to a “new normal” -- one where in-person classes and service interactions may be impossible or no longer preferred, where collections in physical format may be a barrier to access, and where collaborative study is shunned in favor of social distancing in buildings that can only safely house half the people they used to. The pivot to online learning and remote services provided academic, research, and public libraries with myriad opportunities to demonstrate our value to the academy and our communities.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44427705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-07DOI: 10.1108/rsr-08-2021-0051
E. Decker, Karen Chapman
PurposeThis article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.Design/methodology/approachChat transcripts from the period of March 2020–April 2021 serve as the dataset for this study.FindingsIn bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.Originality/valueWhile bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.
{"title":"Launching chat service during the pandemic: inaugurating a new public service under emergency conditions","authors":"E. Decker, Karen Chapman","doi":"10.1108/rsr-08-2021-0051","DOIUrl":"https://doi.org/10.1108/rsr-08-2021-0051","url":null,"abstract":"PurposeThis article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.Design/methodology/approachChat transcripts from the period of March 2020–April 2021 serve as the dataset for this study.FindingsIn bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.Originality/valueWhile bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46425389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-19DOI: 10.1108/rsr-05-2021-0019
Patrick J. Griffis, Jared Hoppenfeld
PurposeThe authors' goal in writing this article was to provide background information and detailed considerations to assist those wishing to provide patent and trademark assistance at their libraries. The major considerations include staffing, spaces and resources, with the time commitment from the staff being the most significant.Design/methodology/approachThis paper combined the experiences of an author relatively new to patent and trademark librarianship with one who has years of experience. These were used in tandem with knowledge gained from a decade of attendance at annual week-long seminars at the United States Patent and Trademark Office (USPTO) as well as by way of a comprehensive literature review.FindingsThe main commitment needed in providing patent and trademark services to the public is not money but the investment of time, which includes professional development, staffing, teaching classes and workshops, outreach and consultations.Originality/valueThe information in this paper should serve as guidance to anyone new to providing patent and trademark services within their libraries, including those at Patent and Trademark Resource Centers (PTRCs), Patent Information Centres (PATLIBs) and beyond. Although articles have been published on various aspects of intellectual property (IP) and libraries, a comprehensive guide to providing patent and trademark services has yet to be published.
{"title":"Considerations of providing patent and trademark assistance services at one's library","authors":"Patrick J. Griffis, Jared Hoppenfeld","doi":"10.1108/rsr-05-2021-0019","DOIUrl":"https://doi.org/10.1108/rsr-05-2021-0019","url":null,"abstract":"PurposeThe authors' goal in writing this article was to provide background information and detailed considerations to assist those wishing to provide patent and trademark assistance at their libraries. The major considerations include staffing, spaces and resources, with the time commitment from the staff being the most significant.Design/methodology/approachThis paper combined the experiences of an author relatively new to patent and trademark librarianship with one who has years of experience. These were used in tandem with knowledge gained from a decade of attendance at annual week-long seminars at the United States Patent and Trademark Office (USPTO) as well as by way of a comprehensive literature review.FindingsThe main commitment needed in providing patent and trademark services to the public is not money but the investment of time, which includes professional development, staffing, teaching classes and workshops, outreach and consultations.Originality/valueThe information in this paper should serve as guidance to anyone new to providing patent and trademark services within their libraries, including those at Patent and Trademark Resource Centers (PTRCs), Patent Information Centres (PATLIBs) and beyond. Although articles have been published on various aspects of intellectual property (IP) and libraries, a comprehensive guide to providing patent and trademark services has yet to be published.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44460019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-11-01DOI: 10.1108/rsr-07-2021-0042
Scottie Kapel, K. Schmidt
PurposeThis paper discusses efforts to produce instructional support objects for undergraduate students engaged in creating infographics, an alternative assignment growing in popularity at the authors' university.Design/methodology/approachThe authors examined scholarly, professional, trade and open-web sources to identify best practices for design and data visualization for this type of assignment. They categorized their findings and used a preponderance-of-evidence method for final selection of relevant practices. The authors detail the creation of their support products (instructional checklists and example infographics) and offer recommendations for librarians engaged in similar efforts.FindingsDespite the growing popularity of alternative assignments, guidance for best practices in data and design as they relate to student-created infographics is nascent, and best practices for design and data visualization in this context have yet to be concretely identified. Without extant guidance for student-created infographics, the authors developed a checklist of potential best practices for design and data visualization.Practical implicationsThe use of alternative projects assigned in lieu of traditional research papers is growing. Additional guidance may be required for students creating non-traditional works as standards and best practices for these projects are under-developed in the academic setting. Librarians will want to consider their role in supporting students assigned to create an alternative project.Originality/valueA consideration of best practices for data and design visualization for students designing research infographics has not yet been written.
{"title":"A student-focused checklist for creating infographics","authors":"Scottie Kapel, K. Schmidt","doi":"10.1108/rsr-07-2021-0042","DOIUrl":"https://doi.org/10.1108/rsr-07-2021-0042","url":null,"abstract":"PurposeThis paper discusses efforts to produce instructional support objects for undergraduate students engaged in creating infographics, an alternative assignment growing in popularity at the authors' university.Design/methodology/approachThe authors examined scholarly, professional, trade and open-web sources to identify best practices for design and data visualization for this type of assignment. They categorized their findings and used a preponderance-of-evidence method for final selection of relevant practices. The authors detail the creation of their support products (instructional checklists and example infographics) and offer recommendations for librarians engaged in similar efforts.FindingsDespite the growing popularity of alternative assignments, guidance for best practices in data and design as they relate to student-created infographics is nascent, and best practices for design and data visualization in this context have yet to be concretely identified. Without extant guidance for student-created infographics, the authors developed a checklist of potential best practices for design and data visualization.Practical implicationsThe use of alternative projects assigned in lieu of traditional research papers is growing. Additional guidance may be required for students creating non-traditional works as standards and best practices for these projects are under-developed in the academic setting. Librarians will want to consider their role in supporting students assigned to create an alternative project.Originality/valueA consideration of best practices for data and design visualization for students designing research infographics has not yet been written.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42991921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-15DOI: 10.1108/rsr-07-2021-0043
S. D. De Groote, J. Scoulas
PurposeThis study examines differences in library use patterns (in-person visits, online use, reference transactions, library resource and services use) pre-COVID-19 and during the COVID-19 pandemic through multiple data sets.Design/methodology/approachUsing library statistics collected during 2017/2018 and 2020/2021 and student responses to a biennial library use survey distributed in 2018 and 2021, the potential impact of the pandemic on users' behaviors was explored.FindingsLibrary use statistics and the biennial survey responses demonstrate that users' overall library use was impacted by COVID-19. Both the library's gate count and students' frequency of library visits showed a dramatic decrease. The use of virtual support to patrons increased during COVID-19 as reflected by the increase in email and chat reference interactions and virtual consultations.Practical implicationsAs students return to the physical classroom, observing library use via various data will help inform how well use of the library rebounded or if there are changes in users' behavior that suggest the need for the promotion of library services or an expansion in alternative services to support users.Originality/valueThis article highlights the importance of continuously obtaining various data sets to observe trends and changes. By observing multiple data points, some changes are aligned across data, whereas other changes or patterns are different. While impact on physical library use may be obvious, library use before and during the pandemic will help guide and inform how academic libraries should be prepared for hybrid environments post-pandemic.
{"title":"Impact of COVID-19 on the use of the academic library","authors":"S. D. De Groote, J. Scoulas","doi":"10.1108/rsr-07-2021-0043","DOIUrl":"https://doi.org/10.1108/rsr-07-2021-0043","url":null,"abstract":"PurposeThis study examines differences in library use patterns (in-person visits, online use, reference transactions, library resource and services use) pre-COVID-19 and during the COVID-19 pandemic through multiple data sets.Design/methodology/approachUsing library statistics collected during 2017/2018 and 2020/2021 and student responses to a biennial library use survey distributed in 2018 and 2021, the potential impact of the pandemic on users' behaviors was explored.FindingsLibrary use statistics and the biennial survey responses demonstrate that users' overall library use was impacted by COVID-19. Both the library's gate count and students' frequency of library visits showed a dramatic decrease. The use of virtual support to patrons increased during COVID-19 as reflected by the increase in email and chat reference interactions and virtual consultations.Practical implicationsAs students return to the physical classroom, observing library use via various data will help inform how well use of the library rebounded or if there are changes in users' behavior that suggest the need for the promotion of library services or an expansion in alternative services to support users.Originality/valueThis article highlights the importance of continuously obtaining various data sets to observe trends and changes. By observing multiple data points, some changes are aligned across data, whereas other changes or patterns are different. While impact on physical library use may be obvious, library use before and during the pandemic will help guide and inform how academic libraries should be prepared for hybrid environments post-pandemic.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41324219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-26DOI: 10.1108/rsr-04-2021-0014
Sandy Hervieux
PurposeThe purpose of this paper is to investigate the impact of the pandemic on the questions received via chat reference at a Canadian university library.Design/methodology/approachA qualitative analysis using coding of chat transcripts and a quantitative analysis of the length of chat interactions were used in this study.FindingsThe author determined that the types of questions received changed slightly during the pandemic due to the new library services offered. The complexity level of questions did not change significantly nor did the presence of instruction. The length of individual chat interactions and the total amount of time spent on chat increased, most likely due to the extended hours of the service and the number of patron questions present in one interaction.Originality/valueThis is the first study to investigate the potential impact of the pandemic on virtual reference services at a university library. The findings could lead to practical implications for libraries who need to close their in-person reference desk or need to respond to building closures.
{"title":"Is the library open? How the pandemic has changed the provision of virtual reference services","authors":"Sandy Hervieux","doi":"10.1108/rsr-04-2021-0014","DOIUrl":"https://doi.org/10.1108/rsr-04-2021-0014","url":null,"abstract":"PurposeThe purpose of this paper is to investigate the impact of the pandemic on the questions received via chat reference at a Canadian university library.Design/methodology/approachA qualitative analysis using coding of chat transcripts and a quantitative analysis of the length of chat interactions were used in this study.FindingsThe author determined that the types of questions received changed slightly during the pandemic due to the new library services offered. The complexity level of questions did not change significantly nor did the presence of instruction. The length of individual chat interactions and the total amount of time spent on chat increased, most likely due to the extended hours of the service and the number of patron questions present in one interaction.Originality/valueThis is the first study to investigate the potential impact of the pandemic on virtual reference services at a university library. The findings could lead to practical implications for libraries who need to close their in-person reference desk or need to respond to building closures.","PeriodicalId":46478,"journal":{"name":"Reference Services Review","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42998703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-19DOI: 10.1108/rsr-09-2020-0062
Meagan Lacy, A. Hamlett
PurposeIn most higher education institutions, information literacy (IL) instruction is usually considered the purview of librarians, not disciplinary faculty. However, a small but growing body of research indicates that students learn the research process best when these skills are taught in the context of a course or a discipline. For this reason, teaching faculty should share ownership of IL instruction — but how? In this case study, community college librarians explain how they successfully trained faculty to integrate IL into their English Composition courses and teach IL independently.Design/methodology/approachUsing a multimethods approach, the investigators draw on faculty interviews, student surveys, and content analysis of student essays to evaluate the impact of faculty-led IL instruction on student learning after one semester.FindingsFaculty reported that their instruction of IL was improved, and students work better as a result of their collaboration with the librarians. Compared to previous semesters, faculty perceived gains in terms of students’ ability to synthesize and cite evidence in their writing. Student survey results indicate perceived gains in their IL skills, but an assessment of their written work reveals a discrepancy between this perception and the actual application of these skills.Research limitations/implicationsBecause there is no control group, no conclusions can be drawn as to whether faculty-led IL instruction is as effective as librarian-led IL instruction or whether students’ academic performance improves due to faculty teaching IL. However, the purpose of this study is primarily descriptive. It addresses how other libraries may create a culture of shared ownership of IL instruction on their campuses.Practical implicationsThis study offers an alternative model to library instruction and suggests ways instruction librarians can prioritize their outreach and instructional efforts to maximize impact on student learning.Originality/valueWhile much has been written about how librarians can improve IL instruction, few studies mention the role of faculty. This case study starts the conversation.
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