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Relationship of the Theory of Consumption Values and Flow with Online Brand Experience: A Study of Young Consumers 消费价值与流量理论与网络品牌体验的关系——对年轻消费者的研究
IF 4.3 Q2 BUSINESS Pub Date : 2022-08-22 DOI: 10.1080/15332861.2022.2109876
Arshiya Fathima M. S., A. Khan, Ansari Sarwar Alam
Abstract Brand experience in general and online brand experience in particular, have received a lot of attention from researchers and marketers. Many authors have studied the outcomes and antecedents of online brand experience in different contexts. However, unlike most other studies, which have utilized a more generalized construct of online brand experience, this research investigatesa more specific website-based construct of online brand experience. We propose and testan integrated model of key antecedents and outcomes of website-based online brand experience. Specifically, we examine the role of flow and theory of consumption valuesin influencing the online brand experience, and the influence of the theory ofconsumption values and online brand experience on satisfaction and online purchase intention. The study utilizes the data collected from 308 young consumers. Hypotheses are tested by conducting Partial least square structural equation modeling (PLS-SEM). The study results indicate that the theory of consumption values and flow are the critical drivers of online brand experience, and online brand experience positively influences satisfaction and purchase intention. Implications are discussed in the concluding section of this article.
摘要品牌体验,尤其是网络品牌体验,受到了研究人员和营销人员的广泛关注。许多作者研究了不同背景下在线品牌体验的结果和前因。然而,与大多数其他研究不同的是,本研究使用了更广义的在线品牌体验结构,而本研究调查了更具体的基于网站的在线品牌经验结构。我们提出并测试了基于网站的在线品牌体验的关键前因和结果的集成模型。具体而言,我们考察了流量和消费价值理论在影响在线品牌体验中的作用,以及消费价值和在线品牌体验理论对满意度和在线购买意愿的影响。这项研究利用了从308名年轻消费者那里收集的数据。通过进行偏最小二乘结构方程建模(PLS-SEM)来检验假设。研究结果表明,消费价值和流量理论是网络品牌体验的关键驱动因素,网络品牌体验对满意度和购买意愿有正向影响。本文的结论部分讨论了其影响。
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引用次数: 2
The Asymmetric Role of Perceived Quality and Perceived Risk in Consumers’ Try-Before-You-Buy Model Acceptance Intention 感知质量和感知风险在消费者“先试后买”模式接受意愿中的不对称作用
IF 4.3 Q2 BUSINESS Pub Date : 2022-08-19 DOI: 10.1080/15332861.2022.2109880
Xun Xu, Jonathan E. Jackson
Abstract Encouraging consumers to adopt a new shopping model is always challenging for a retailer. With the fierce competition in the retail industry, retailers aim to actively reach more consumers, especially on the internet. The Try-Before-You-Buy (TBYB) e-commerce shopping model has been emerging and rapidly developing recently. This study examines the antecedents of consumers’ acceptance of the TBYB model. We find that tailoring to consumers’ preferences—namely, implementing a customization strategy—is beneficial to enhance consumers’ perceived quality of the TBYB model, however, it also increases their perceived risk of the model. Additionally, offering a flexible forward transaction process is more important than the backward transaction flexibility because while both increase consumers’ perceived quality, only the forward transaction flexibility reduces consumers’ perceived risk of the TBYB model. Further, we find while the perceived quality is a facilitator for consumers to have the intention to accept the TBYB model, higher perceived risk is not a preventer. This reveals the asymmetric role of consumers’ perceived quality and perceived risk in generating their TBYB model acceptance intention. Our study helps retailers to implement the corresponding improvement policies and designs to better optimize the operations of the TBYB model.
摘要鼓励消费者采用新的购物模式对零售商来说总是一项挑战。随着零售业的激烈竞争,零售商的目标是积极接触更多的消费者,尤其是在互联网上。“先试后买”(TBYB)电子商务购物模式最近出现并迅速发展。本研究考察了消费者接受TBYB模式的前因。我们发现,根据消费者的偏好进行定制——即实施定制策略——有利于提高消费者对TBYB模型的感知质量,然而,这也增加了他们对该模型的感知风险。此外,提供灵活的远期交易流程比远期交易灵活性更重要,因为尽管两者都提高了消费者的感知质量,但只有远期交易灵活性降低了消费者对TBYB模型的感知风险。此外,我们发现,虽然感知质量有助于消费者接受TBYB模型,但更高的感知风险并不是预防因素。这揭示了消费者感知质量和感知风险在产生他们的TBYB模型接受意向中的不对称作用。我们的研究有助于零售商实施相应的改进政策和设计,以更好地优化TBYB模式的运营。
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引用次数: 1
Online Service Quality of State Organizations: A Study of Online Services of Ghana Revenue Authority 国家机构在线服务质量:加纳税务局在线服务研究
IF 4.3 Q2 BUSINESS Pub Date : 2022-08-16 DOI: 10.1080/15332861.2022.2109877
Joseph Emmanuel Tetteh, John Haizel-Commeh, B. Otchere-Ankrah
Abstract The study examines the impact of e-government service quality (e-gov SQ) on user satisfaction (US) and perceived public value (PV). Structural equation modeling was employed to investigate the relationships between e-gov SQ, US, and PV. Five dimensions of e-gov SQ, namely efficiency, ease of completion, system availability, contact, and convenience were found to be significant and positive drivers of US. Again, the impact of five e-gov SQ dimensions namely efficiency, system availability, privacy and security, contact, and trust on PV were found to be significant. In addition, the study found that US mediates the relationship between all seven e-gov SQ dimensions and PV. For policy purposes, we recommend that state enterprises should invest more in improving e-gov SQ to drive US and PV and ultimately enhance the performance of state institutions. The findings reinforce the literature on the positive influence of e-gov SQ on US and PV.
摘要本研究考察了电子政务服务质量(e-gov SQ)对用户满意度(US)和感知公共价值(PV)的影响。采用结构方程模型研究电子政务SQ、US和PV之间的关系。电子政务SQ的五个维度,即效率、易完成性、系统可用性、联系和便利性,被发现是美国的显著和积极驱动因素。同样,电子政务SQ的五个维度,即效率、系统可用性、隐私和安全、联系和信任,对PV的影响是显著的。此外,研究发现,美国在所有七个电子政务SQ维度和PV之间的关系中起中介作用。出于政策目的,我们建议国有企业加大对电子政务SQ的投资,以推动US和PV,并最终提高国家机构的绩效。研究结果强化了电子政务SQ对US和PV的积极影响的文献。
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引用次数: 1
Social Media Influencers as Mediators of Commercial Messages 社交媒体影响者作为商业信息的中介
IF 4.3 Q2 BUSINESS Pub Date : 2022-07-10 DOI: 10.1080/15332861.2022.2096399
Heini Vanninen, J. Mero, Eveliina Kantamaa
Abstract Social media influencers are integral to contemporary organizations’ marketing strategies. Despite growing interest in the topic, there is scant knowledge of how organizations manage and collaborate with influencers in their content production during commercial collaborations. Drawing on semi-structured interviews and a semiotic analysis of social media content, this study elucidates the dynamics of organizations’ commercial collaborations with influencers and discusses how influencers decode and transmit organizations’ commercial messages to their followers in the destination marketing context. Social reality and commercial messages are enmeshed in the content narrative and interpreted by the influencer and their knowledge of their audience into what they could mean and become in the semiotic and symbolic landscapes of social media environments. Thus, an influencer’s interpretation of organization’s commercial messages is embedded in the social media environment.
社交媒体影响者是当代组织营销策略不可或缺的一部分。尽管对这个话题的兴趣越来越大,但在商业合作期间,组织如何在内容生产中管理和与有影响力的人合作,这方面的知识却很少。利用半结构化访谈和对社交媒体内容的符号学分析,本研究阐明了组织与网红的商业合作的动态,并讨论了网红如何在目的地营销环境中解码并将组织的商业信息传递给他们的追随者。社会现实和商业信息交织在内容叙事中,并由影响者和他们对受众的了解解读为他们在社交媒体环境的符号学和象征性景观中可能意味着什么。因此,影响者对组织商业信息的解释嵌入在社交媒体环境中。
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引用次数: 4
Journal of Internet Commerce: A Bibliometric Overview 互联网商务杂志:文献计量学综述
IF 4.3 Q2 BUSINESS Pub Date : 2022-07-05 DOI: 10.1080/15332861.2022.2095178
Pankaj Vishwakarma
The Journal of Internet Commerce (JIC) has been a leading peer-reviewed journal focusing on the influence of the internet in all aspects of commerce since 2002. This study analyses the bibliometric...
自2002年以来,《互联网商务杂志》(JIC)一直是一家领先的同行评议期刊,专注于互联网在商业各个方面的影响。本研究分析了文献计量学…
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引用次数: 0
Unveiling Key Gratifications and Stimuli to Engage Generation Z with Multiplayer Online Games 揭示关键的满足和刺激,吸引Z世代与多人在线游戏
IF 4.3 Q2 BUSINESS Pub Date : 2022-07-04 DOI: 10.1080/15332861.2022.2088037
Anubha, J. Islam
Abstract Despite its staggering growth, fairly little remains known regarding what actually drives the players’ intent to play multiplayer online games (MOGs), which exposes an important research gap. Correspondingly, we empirically test a mediated moderation model to demonstrate how various gratifications and stimuli affect player’s (particularly the Generation Z’s) attitude towards MOGs and shapes their playing intentions. Data were collected through a structured (online and offline) questionnaire survey among 1310 Generation Z MOG players. The findings reveal that multiple gratifications such as perceived enjoyment, social interaction, and achievement have a direct as well as an indirect impact (via attitude) on consumers’ online gaming intentions. The value of this study lies in its ability to enhance understanding on how to develop, and market MOGs based on various sought-after gratifications and normative stimuli that will increase generation Z gamers’ immersion in games, their earned social capital, and eventually their playing intention for MOGs.
摘要尽管其惊人的增长,但关于玩家玩多人在线游戏(MOG)的真正动机,目前还知之甚少,这暴露了一个重要的研究空白。相应地,我们实证测试了一个中介调节模型,以证明各种满足和刺激如何影响玩家(尤其是Z世代)对MOG的态度,并塑造他们的游戏意图。数据是通过对1310名Z世代游戏玩家进行结构化(在线和离线)问卷调查收集的。研究结果表明,感知的乐趣、社交互动和成就等多重满足感(通过态度)对消费者的在线游戏意向有直接和间接的影响。这项研究的价值在于,它能够增进对如何开发和营销基于各种备受追捧的满足和规范刺激的MOG的理解,这将增加Z世代游戏玩家对游戏的沉浸感、他们获得的社会资本,并最终增加他们对MOG的玩意。
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引用次数: 1
Examining the Impact of Trust on the e-Commerce Purchase Intentions of Young Consumers in Poland 信任对波兰年轻消费者电子商务购买意愿的影响研究
IF 4.3 Q2 BUSINESS Pub Date : 2022-07-03 DOI: 10.1080/15332861.2021.1978194
Felicjan Bylok
Abstract In the contemporary economy, e-commerce is experiencing dynamic growth. One of the factors that determines its development is that of online trust in terms of the relations between the online seller and the consumer. The adoption of the assumption that online trust has an impact on the purchasing behavior of e-consumers had an influence on the formulation of the aim of the research, which was to identify the relations between cultural factors and consumer online trust, as well as the impact of consumer online trust on the purchasing intentions of young consumers. The empirical results illustrate that the trust attributes significantly affect the purchasing intentions of young consumers. In particular, trust in websites and positive experiences in relations with an online shop in the past have a direct positive influence on the intentions to conduct transactions on the internet. The research findings indicate their potential use in marketing practice.
摘要在当代经济中,电子商务正在经历动态增长。从网络卖家和消费者之间的关系来看,网络信任是决定其发展的因素之一。网络信任对电子消费者购买行为有影响这一假设的采用对研究目的的制定产生了影响,该研究旨在确定文化因素与消费者网络信任之间的关系,以及消费者网络信任对年轻消费者购买意愿的影响。实证结果表明,信任属性显著影响年轻消费者的购买意愿。特别是,对网站的信任以及过去与网店关系中的积极经验对在互联网上进行交易的意图有直接的积极影响。研究结果表明了它们在营销实践中的潜在用途。
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引用次数: 5
Online Promotions and Hedonic Motives as Moderators in the Relationship Between e-Impulsive Buying Tendency and Customer Satisfaction: Evidence From India 在线促销和享乐动机在电子冲动购买倾向和客户满意度之间的调节作用——来自印度的证据
IF 4.3 Q2 BUSINESS Pub Date : 2022-06-28 DOI: 10.1080/15332861.2022.2088035
Sumetha Madhu, Vasanthi Soundararajan, Satyanarayana Parayitam
Abstract This research aims to empirically examine the interrelationships between online impulse buying tendencies (IBT), hedonic motives, online promotions, impulse purchase decision (IPD), and customer satisfaction. A structured survey instrument was used to collect data from 625 consumers from southern India. After checking the psychometric properties of the survey instrument with structural equation modeling, the moderated-mediation model was analyzed using Hayes PROCESS. The results showed that (i) impulse purchase decision (IPD) mediated the relationship between impulsive buying tendency (IBT) and customer satisfaction (CS), (ii) hedonic motives moderated the relationship between IBT and IPD, and (iii) hedonic motives and online promotions moderate the relationship between IPD and CS. This study contributes to the literature because it provides valuable insight into two-way and three-way interactions among the significant variables in consumer behavior. The COVID-19 global pandemic brought a paradigm change in consumer behavior, and thus understanding the e-shopper’s IB behavior is critical for e-retailers to change their strategies to capture a broader market. The implications for marketing research are discussed.
摘要本研究旨在实证检验在线冲动购买倾向(IBT)、享乐动机、在线促销、冲动购买决策(IPD)和客户满意度之间的相互关系。使用结构化调查工具收集了来自印度南部625名消费者的数据。在用结构方程模型检查了调查工具的心理测量特性后,使用Hayes PROCESS对调节中介模型进行了分析。结果表明:(i)冲动购买决策(IPD)介导了冲动购买倾向(IBT)与顾客满意度(CS)之间的关系,(ii)享乐动机调节了IBT与IPD之间的关系;(iii)享乐动机和在线促销调节了IPD与CS之间的关系。这项研究对文献有贡献,因为它为消费者行为中重要变量之间的双向和三方互动提供了有价值的见解。新冠肺炎全球大流行带来了消费者行为的范式变化,因此了解电子购物者的IB行为对于电子零售商改变策略以占领更广阔的市场至关重要。讨论了对市场营销研究的启示。
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引用次数: 15
Reciprocal Effects of Word of Mouse and Online Trust: A Three-Wave Longitudinal Study 鼠标口碑与网络信任的交互效应:一项三波纵向研究
IF 4.3 Q2 BUSINESS Pub Date : 2022-06-16 DOI: 10.1080/15332861.2022.2088036
Raja Ahmed Jamil, Abdul Qayyum
Abstract This is the first study to investigate the reciprocal relationship between word of mouse and online trust. It was expected that consumers develop online trust through word of mouse information, and conversely, consumers who trust online sellers consume word of mouse (WOMS) to affirm their initial beliefs. Hypotheses were tested with a sample of 447 consumers based on a three-wave longitudinal design. The results supported that a reciprocal relationship exists between WOMS and online trust. Word of mouse predicted subsequent online trust, and online trust predicted word of mouse. Since these reciprocal effects indicate a virtuous cycle with positive effects of online trust and WOMS for both sellers and consumers, the results of this study have implications for both researchers and practitioners alike.
摘要本文首次探讨了鼠标口碑与网络信任之间的相互关系。我们期望消费者通过鼠标口碑信息发展网络信任,相反,信任网络卖家的消费者通过鼠标口碑(WOMS)来肯定他们最初的信念。基于三波纵向设计,对447名消费者的样本进行了假设测试。结果表明,网络信任与网络满意度之间存在互惠关系。鼠语预测随后的网络信任,网络信任预测鼠语。由于这些相互作用表明了一个良性循环,在线信任和WOMS对卖家和消费者都有积极的影响,因此本研究的结果对研究者和实践者都有启示意义。
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引用次数: 2
A Forgotten Tale of Lurking Engagement and Social Media-Based Brand Communities 一个被遗忘的吸引参与和基于社交媒体的品牌社区的故事
IF 4.3 Q2 BUSINESS Pub Date : 2022-06-06 DOI: 10.1080/15332861.2022.2080416
Kashif Farhat, W. Aslam, Sany Sanuri Mohd. Mokhtar, Iviane Ramos de Luna
Abstract The study is motivated by the lack of comprehension on how lurking and posting engagement are driven by hedonic vs. utilitarian brands in social media-based brand communities (SMBBC). Survey responses of 229 social media customers comprising group 1 for hedonic brands (n = 126) and group 2 for utilitarian brands (n = 103) were included in a multigroup analysis (MGA). PLS-SEM modeling results indicate that economic and entertainment needs of customers are significantly related to lurking engagement for hedonic brands. In contrast, identification and information needs of customers are significantly related to posting engagement for utilitarian brands. Importantly, lurking engagement appears more significantly related to brand loyalty compared to posting engagement. The study extends several insights on lurking and posting engagement to design brand type-oriented social media marketing strategies. Findings of the study also enrich the Uses and Gratification Theory in the context of lurking and posting engagement.
摘要本研究的动机是缺乏对基于社交媒体的品牌社区(SMBC)中享乐品牌与功利品牌如何驱动潜伏和发布参与的理解。对229名社交媒体客户的调查回应,包括享乐品牌的第1组(n = 126)和实用品牌的组2(n = 103)纳入多组分析(MGA)。PLS-SEM建模结果表明,顾客的经济和娱乐需求与享乐品牌的潜在参与显著相关。相比之下,客户的身份识别和信息需求与实用品牌的发帖参与度显著相关。重要的是,与发布参与度相比,潜在参与度似乎与品牌忠诚度更显著相关。该研究扩展了一些关于潜伏和发布参与度的见解,以设计面向品牌类型的社交媒体营销策略。研究结果也丰富了潜伏和张贴参与背景下的使用和感恩理论。
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引用次数: 0
期刊
Journal of Internet Commerce
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