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Determinants of Social Commerce Adoption: An Empirical Study of Vietnamese Consumers 社会商务采用的决定因素:越南消费者的实证研究
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-13 DOI: 10.1080/15332861.2021.1907274
Robert Cutshall, Chuleeporn Changchit, H. Pham, D. Pham
Abstract Social networking website usage has been rapidly expanding ever since their introduction in the early 2000s. This strategy of social commerce is paying off with increased revenues for many businesses. Despite the growth of social commerce websites, some consumers are still reluctant to use social commerce websites. This research intends to examine the antecedents of social commerce adoption in Vietnam. Four hundred and forty-seven (447) Vietnamese social networking website users participated in this study. The findings uncover the antecedents which are significant in influencing Vietnamese consumers’ intention to engage in social commerce. The results have both practical and research implications on understanding social commerce adoption in emerging economies.
自21世纪初推出以来,社交网站的使用一直在迅速扩大。这种社交商务策略为许多企业带来了收入的增加。尽管社交电子商务网站在不断增长,但一些消费者仍然不愿意使用社交电子商务网站。本研究旨在考察越南采用社交商务的前因。447(447)名越南社交网站用户参与了这项研究。研究结果揭示了影响越南消费者参与社交商务意愿的重要前因。研究结果对理解新兴经济体采用社交商务具有实际意义和研究意义。
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引用次数: 8
Beyond Social Media Engagement: Holistic Digital Engagement and a Social Identity Perspective 超越社交媒体参与:整体数字参与和社会身份视角
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-09 DOI: 10.1080/15332861.2021.1905474
Kashif Farhat, W. Aslam, Sany Sanuri Mohd. Mokhtar
Abstract The study aims to provide the concept of “holistic digital engagement” (HDE) in marketing and establish its psychological antecedents through brand identity, brand personality, and brand affect from the lens of social identity theory. Guided by the cross-sectional research design, the study conducts PLS-SEM analysis of 303 responses collected through a survey questionnaire. The respondents were selected through judgmental sampling design. The findings of the study indicate that brand personality, brand identity, and brand affect are the critical factors to form HDE. The mediating role of brand affect between brand identity and HDE also emerged significant in path modeling. The study advances a scholarly debate about HDE, its psychological antecedents, and how HDE differs from social media engagement (CBE). This research contributes to the emerging literature of engagement in marketing by filling a vacuum of empirical investigations on HDE from the social identity perspective. It is the first study that has established the psychological antecedents of HDE.
摘要本研究旨在从社会认同理论的角度,通过品牌认同、品牌个性和品牌影响,提供营销中“整体数字参与”(HDE)的概念,并建立其心理前因。在横断面研究设计的指导下,本研究对通过调查问卷收集的303份回复进行了PLS-SEM分析。受访者是通过评判性抽样设计选出的。研究结果表明,品牌个性、品牌认同和品牌影响是形成HDE的关键因素。品牌影响在品牌认同和HDE之间的中介作用在路径建模中也表现出显著性。这项研究推进了一场关于HDE、其心理前因以及HDE与社交媒体参与(CBE)有何不同的学术辩论。这项研究从社会认同的角度填补了HDE实证调查的空白,为新兴的市场营销参与文献做出了贡献。这是第一项确定HDE的心理前因的研究。
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引用次数: 8
Self as Brand and Brand as Self: A 2x2 Dimension Conceptual Model of Self-Branding in the Digital Economy 自我即品牌和品牌即自我:数字经济中自我品牌的2x2维概念模型
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-07 DOI: 10.1080/15332861.2021.1907170
Lingshu Hu
Abstract Research about self-branding is mainly drawn from two areas: marketing research and cultural studies. Although they use the same terms—self-branding or personal branding—they sometimes refer to different phenomena, which can lead to confusion. Marketing studies usually regard self-branding as a strategy that individuals adopt to promote their professional careers, while cultural studies consider self-branding as immaterial labor that is associated with consumerism and implies hierarchy and inequality. Therefore, this essay aims to explicate the concept of self-branding in the digital economy by defining it as a strategy that individuals use to present self-images either through commodifying self-identities or embodying a cultural symbol to attract attention to gain social or economic benefits. This study proposes a 2x2 dimension conceptual model indicating that self-branding can function either as advertising or as a product itself and be realized through either “self as brand” or “brand as self.”
摘要对自我品牌的研究主要从两个方面展开:市场营销研究和文化研究。尽管他们使用相同的术语——自我品牌或个人品牌——但有时他们指的是不同的现象,这可能会导致混淆。市场营销研究通常将自我品牌化视为个人为促进其职业生涯而采取的一种策略,而文化研究则认为自我品牌化是与消费主义相关的非物质劳动,意味着等级制度和不平等。因此,本文旨在阐释数字经济中的自我品牌概念,将其定义为个人通过将自我身份商品化或体现文化符号来呈现自我形象以吸引关注以获得社会或经济利益的一种策略。本研究提出了一个2x2维度的概念模型,表明自我品牌既可以作为广告,也可以作为产品本身,并通过“自我即品牌”或“品牌即自我”来实现
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引用次数: 3
The Rise of the Virtual Reality (VR) Marketplace: Exploring the Antecedents and Consequences of Consumer Attitudes toward V-Commerce 虚拟现实(VR)市场的兴起:探索消费者对电子商务态度的前因和后果
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-03 DOI: 10.1080/15332861.2021.1875766
C. Luna-Nevarez, Enda F McGovern
Abstract V-commerce is emerging as a promising technology for a new type of e-commerce application, which can address the critical need for integrating both social and technical aspects of online shopping. This research provides a theoretical framework to understand the antecedents and consequences of consumer attitudes toward v-commerce. Our framework extends the technology acceptance model (TAM) by incorporating immersion, enjoyment, trust and VR self-efficacy as potential antecedents; and consumers’ intention to purchase, intention to visit the company’s online and/or physical store and intention to recommend v-commerce to others as potential consequences. Furthermore, this research proposes that processing fluency, need for touch, propensity to trust and gender have a moderating effect on consumer attitudes toward v-commerce. Overall, the propositions derived from this study can help marketers identify and analyze the factors leading to the acceptance of v-commerce (and other future e-commerce technologies) among consumers. The study concludes with a discussion of theoretical and managerial implications for future research.
电子商务(V-commerce)是一种新兴的电子商务应用技术,它可以解决在线购物的社会和技术两方面的关键需求。本研究为理解消费者对电子商务态度的前因后果提供了理论框架。我们的框架扩展了技术接受模型(TAM),将沉浸、享受、信任和VR自我效能作为潜在的前因;消费者的购买意愿,访问公司在线和/或实体店的意愿以及向他人推荐电子商务的意愿都是潜在的后果。此外,本研究提出加工流畅性、接触需求、信任倾向和性别对消费者对电子商务的态度有调节作用。总的来说,从这项研究中得出的命题可以帮助营销人员识别和分析导致消费者接受电子商务(以及其他未来电子商务技术)的因素。本研究最后讨论了未来研究的理论和管理意义。
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引用次数: 15
Determinants of Webrooming and Showrooming Behavior: A Systematic Literature Review 网页浏览和展厅行为的决定因素:一个系统的文献综述
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-03 DOI: 10.1080/15332861.2020.1863041
K. Sahu, Mohammed Naved Khan, K. Gupta
Abstract The aim of this study is to explore the characteristics of omnichannel shoppers in the context of webrooming and showrooming behavior. A total of two hundred and forty research papers were accessed from various sources through searches based on keywords. One hundred and thirteen papers were found to be relevant for further analysis. Most of the studies were from the USA and UK and had predominantly used structural equation modeling for analysis and establishing relationships between the variables of interest. Based on analysis of these studies and a thorough review of extant literature on omnichannel retail environment in general and webrooming and showrooming behavior in particular, the present study attempts to (i) provide deeper insights into the omnichannel phenomena; (ii) identify the determinants of the consumer purchase journey in an omnichannel environment; (iii) categorize the extant studies in five broad areas; and (iv) identify the critical areas for future research focusing on new forms of buying behaviors.
摘要本研究的目的是探讨全渠道购物者在网页浏览和陈列室行为背景下的特征。通过基于关键词的搜索,共从各种来源获取了240篇研究论文。发现有113篇论文与进一步分析有关。大多数研究来自美国和英国,主要使用结构方程模型进行分析并建立感兴趣的变量之间的关系。在对这些研究进行分析的基础上,对现有关于全渠道零售环境的文献进行全面的回顾,特别是对网上浏览和展厅行为的文献进行全面的回顾,本研究试图:(1)对全渠道现象提供更深入的见解;(ii)在全渠道环境中确定消费者购买旅程的决定因素;(iii)将现有的研究分为五大范畴;(iv)确定未来研究的关键领域,重点关注新形式的购买行为。
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引用次数: 23
Continuance Intention in Traffic-Related Social Media: A Privacy Calculus Perspective 交通相关社交媒体的延续意向:隐私微积分视角
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-03 DOI: 10.1080/15332861.2021.1875764
Trang Nguyen
Abstract Thanks to technological breakthroughs, drivers are enjoying traffic-associated social media to share and update information in place of the traditional ways using TV or radio. In this research, we integrate the IS success model and the privacy calculus model to elaborate on the factors of sustaining user’s continuance intention in information-sharing platforms. We collected data via online surveys from a community-based application that supports real-time traffic information sharing. The findings shed light on how perceived value and privacy concerns impact users’ continuance intention. While a higher level of perceived value enhances users’ continuance intention, privacy concerns do not influence users’ decision in continuing using the traffic app. This research provides initial efforts to investigate the effect of privacy paradox on users' continuance intention in the new context of a specific traffic-related social media platform.
摘要由于技术的突破,司机们正在享受与交通相关的社交媒体来分享和更新信息,而不是传统的电视或广播方式。在本研究中,我们将IS成功模型和隐私演算模型相结合,详细阐述了在信息共享平台中维持用户持续意愿的因素。我们通过在线调查从一个支持实时交通信息共享的社区应用程序中收集数据。研究结果揭示了感知价值和隐私问题如何影响用户的持续意愿。虽然更高水平的感知价值会增强用户的持续意愿,但隐私问题不会影响用户继续使用流量应用程序的决定。本研究为研究在特定流量相关社交媒体平台的新背景下,隐私悖论对用户持续意图的影响提供了初步的努力。
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引用次数: 7
Mediating Effect of Brand Relationship Quality on Relational Bonds and Online Grocery Retailer Loyalty 品牌关系质量对关系纽带和网上杂货商忠诚度的中介作用
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-03 DOI: 10.1080/15332861.2020.1868213
Subburaj Alagarsamy, Sangeeta Mehrolia, Brijesh Singh
Abstract The current study aims to identify how brand relationship quality mediates the relationship between different online relational bonds, and attitudinal and behavioral loyalty. A total of 316 valid questionnaires from respondents aged 20–35 were collected using quota sampling from five different clusters in Bangalore, India. Hypotheses were tested using structural equation modeling. This study finds that convenience bonds and structural bond have no impact on brand trust and attitudinal and behavioral loyalty. All five relational bonds namely, convenience, structural, financial, empathy, and social bonds are seen to influence their sense of community and attitudinal attachment. Sense of community is the primary influencer of brand loyalty. This study reveals that brand dimensions of brand quality relationship mediate the effect of financial, empathy, and social bonds on attitudinal and behavioral loyalty. It also illustrates the role of different relational bonds as a stimulus, and relationship quality dimensions as an organism that lead to improved customer loyalty in online grocery retailing. Managers of online grocery stores can consider these new relational bonds, along with the traditional bonds, to develop positive emotions and achieve competitive advantage.
摘要本研究旨在确定品牌关系质量如何中介不同网络关系纽带以及态度和行为忠诚度之间的关系。使用配额抽样法,从印度班加罗尔的五个不同集群中收集了来自20-30岁受访者的316份有效问卷。使用结构方程模型对假设进行了检验。本研究发现,便利联结和结构联结对品牌信任以及态度和行为忠诚没有影响。所有五种关系纽带,即便利、结构、财务、同理心和社会纽带,都被认为会影响他们的社区感和态度依恋。社区意识是品牌忠诚度的主要影响因素。本研究表明,品牌质量关系的品牌维度介导了财务、移情和社会纽带对态度和行为忠诚的影响。它还说明了不同的关系纽带作为刺激的作用,以及关系质量维度作为一个有机体的作用,这些因素可以提高在线杂货零售中的客户忠诚度。在线杂货店的经理可以考虑这些新的关系纽带,以及传统的纽带,以培养积极的情绪并获得竞争优势。
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引用次数: 20
Product Commercialization through Crowdfunding Websites: A Consumer-Centric Approach 通过众筹网站实现产品商业化:以消费者为中心的方法
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-04-03 DOI: 10.1080/15332861.2020.1870341
Fan-Chuan Tseng
Abstract Crowdfunding websites have emerged as a novel financing channel to promote new ideas and facilitate innovative product development. The crowd can examine the project online and provide their support in the form of a donation or in exchange for reward. The study argues that the success of crowdfunding refers not only to financial resources but also to the connection among individuals on the crowdsourcing website. Considering the characteristics of online funders and product development, this study proposes an integrative model to examine the relationships among individuals’ traits, affordance of website design, individual cognition, and funding intention. A survey was conducted to collect and analyze empirical data from the largest Taiwanese crowdfunding website. The research results demonstrate that individuals’ altruism and innovativeness significantly affect their trusting belief in the crowdfunding proposer; design affordance is also an important antecedent of trust and risk perception. Moreover, trust and risk perception significantly affect individuals’ attitude and further intention to donate the crowdfunding project. This study suggests both practical and theoretical views for elucidating and enhancing the effectiveness of crowdfunding.
摘要众筹网站已经成为一种新颖的融资渠道,可以推广新思想,促进创新产品的开发。观众可以在线查看该项目,并以捐赠或奖励的形式提供支持。该研究认为,众筹的成功不仅取决于资金来源,还取决于众包网站上个人之间的联系。考虑到在线资助者和产品开发的特点,本研究提出了一个综合模型来检验个人特质、网站设计的可供性、个人认知和资助意向之间的关系。一项调查是为了收集和分析台湾最大的众筹网站的经验数据。研究结果表明,个体的利他主义和创新性显著影响其对众筹提出者的信任信念;设计可供性也是信任和风险感知的重要前提。此外,信任和风险感知显著影响个人捐赠众筹项目的态度和进一步意愿。这项研究为阐明和提高众筹的有效性提出了实践和理论观点。
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引用次数: 5
Examining Travel Mobile App Attributes and Its Impact on Consumer Engagement: An Application of S-O-R Framework 考察旅游移动应用程序的属性及其对消费者参与度的影响:S-O-R框架的应用
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-03-10 DOI: 10.1080/15332861.2021.1891517
Preeti Tak, Mansi Gupta
Abstract Utilizing the stimulus-organism-response theory as the theoretical framework, the study examines the role of mobile app attributes in influencing consumer engagement with a special focus on travel mobile apps. The study further investigates the role of consumer engagement in determining consumers’ behavioral intentions to use the travel app. As part of qualitative research, focus group discussions were conducted which helped in identifying important mobile app attributes. Further, a quantitative study was carried out to test the conceptual model. A second-order construct was employed to measure consumer engagement. Hypotheses were tested by employing structural equation modeling. Analysis reveals that visual, information and collaboration design influence consumer engagement with the travel mobile app. Furthermore, the results point that consumer behavioral intentions to use travel mobile app is positively impacted by consumer engagement. The findings of this study may provide relevant managerial implications which the marketers may employ to leverage the attributes of travel mobile app to engage with consumers and build long term relationship.
本研究以刺激-有机体-反应理论为理论框架,考察了移动应用属性在影响消费者参与方面的作用,并特别关注了旅游类移动应用。该研究进一步调查了消费者参与在决定消费者使用旅游应用的行为意图方面的作用。作为定性研究的一部分,进行了焦点小组讨论,这有助于确定重要的移动应用属性。进一步,对概念模型进行了定量研究。采用二阶结构来测量消费者参与。采用结构方程模型对假设进行检验。分析表明,视觉设计、信息设计和协作设计影响消费者对旅游手机应用的参与。此外,研究结果表明,消费者参与对消费者使用旅游手机应用的行为意愿有积极的影响。本研究的发现可以为营销人员提供相关的管理启示,以利用旅游移动应用程序的属性与消费者互动并建立长期关系。
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引用次数: 26
Determinants of Nonpaying Bid Behavior in Online Auction Platforms 网络拍卖平台不出价行为的决定因素
IF 4.3 Q1 Business, Management and Accounting Pub Date : 2021-03-08 DOI: 10.1080/15332861.2021.1889817
Chien-Hsing Wu, S. Kao, Cheng-Hong Ho
Abstract The auction process can be divided into the auctioning, bidding, winning, and paying stages. Nonpaying bid behavior is a critical issue underlying the customer-to-customer (C2C) business model. This paper proposes and examines a research model that describes nonpaying bid behavior by concisely considering technological (platform quality), psychological (perceived risk), and individual (impulse buying inclination) aspects. The moderation effect of interaction–risk (combined interaction quality and perceived risk) on nonpaying attitude is investigated along with the influence of gender on such moderation effect. The proposed research model is examined by performing an empirical quantitative survey among users of a C2C auction platform. Based on data collected from 303 valid samples, results show that impulsive bidding inclination (individual aspect) and interaction quality (psychological aspect) are significantly associated with nonpaying bid behavior. Meanwhile, platform quality (technological aspect) and perceived risk (psychological aspect) are unlikely to determine nonpaying bid behaviors at the bid-paying stage. The moderation effect is significant, whereas the gender effect is insignificant. The managerial implications of these findings are also discussed along with some suggestions. This research highlights the value of modeling nonpaying bid behavior for C2C auction platforms.
拍卖过程可分为拍卖、竞买、中奖和付款阶段。不出价行为是客户对客户(C2C)商业模式的一个关键问题。本文提出并检验了一个研究模型,该模型通过简要考虑技术(平台质量)、心理(感知风险)和个人(冲动购买倾向)方面来描述不出价行为。研究了互动-风险(综合互动质量和感知风险)对不支付态度的调节效应,以及性别对这种调节效应的影响。通过在C2C拍卖平台的用户中进行实证定量调查来检验所提出的研究模型。基于303个有效样本的数据,结果表明,冲动性投标倾向(个体方面)和互动质量(心理方面)与不投标行为显著相关。同时,平台质量(技术方面)和感知风险(心理方面)不太可能决定出价支付阶段的不出价行为。适度效应显著,而性别效应不显著。还讨论了这些发现的管理含义以及一些建议。这项研究强调了C2C拍卖平台不出价行为建模的价值。
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引用次数: 1
期刊
Journal of Internet Commerce
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