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Maturity as a critical sustainability factor for e-government: Toward a conceptual framework 成熟度是电子政务可持续发展的关键因素:建立概念框架
IF 1.3 Q2 Computer Science Pub Date : 2023-11-28 DOI: 10.1002/isd2.12308
Hiwot Feleke, Lemma Lessa

Extant literature reveals that many e-government initiatives fail especially in developing countries. Despite the alarming failure rate of e-government initiatives, governments of developing countries are allocating a huge budget to support and improve e-government services. Prior research suggested that maturity is a prerequisite for e-government sustainability, but the relationship between e-government maturity and sustainability is not investigated. Hence, this research is aimed at developing a conceptual framework that maps e-government maturity to a sustainable e-government service. First, the determinants of e-government maturity and sustainability were derived from the extant literature. Then, the proposed conceptual framework is revised based on qualitative research using a multiple exploratory case study considering four G2C cases selected from the e-government portal of Ethiopia. The conceptual framework was evaluated by domain experts, and the empirical data were analyzed using the thematic analysis technique. The study results show that manager's commitment to prioritize e-government projects, availability of an ICT department with an independent annual budget for the e-government development, human resource capability, degree and frequency of customer contacts, ICT infrastructure development, integration, website age, legal and political strategies, organizational e-government operational plan, and e-payments were identified to be the determinants of e-government maturity. The study contributes to e-government literature by providing a better understanding of the determinants of e-government service maturity and sustainability and the link between the two constructs. The outcome of the research could also be of value for practitioners as a quality tool to assess the maturity and sustainability of e-government initiatives. Evaluating the applicability of the proposed framework in different country contexts, a cross-case study across nations, and conducting a longitudinal investigation of e-government maturity and sustainability are avenues for future research.

现有文献表明,许多电子政务计划都以失败告终,尤其是在发展中国家。尽管电子政务计划的失败率令人担忧,但发展中国家的政府仍拨出巨额预算来支持和改善电子政务服务。先前的研究表明,成熟度是电子政务可持续发展的先决条件,但对电子政务成熟度与可持续发展之间的关系却没有进行调查。因此,本研究旨在建立一个概念框架,将电子政务成熟度与可持续电子政务服务联系起来。首先,从现有文献中得出电子政务成熟度和可持续性的决定因素。然后,根据从埃塞俄比亚电子政务门户网站上选取的四个 G2C 案例,通过多重探索性案例研究,在定性研究的基础上对提出的概念框架进行了修订。领域专家对概念框架进行了评估,并使用专题分析技术对经验数据进行了分析。研究结果表明,管理者对电子政务项目优先次序的承诺、是否有信息和通信技术部门为电子政务发展提供独立的年度预算、人力资源能力、与客户接触的程度和频率、信息和通信技术基础设施的发展、整合、网站年龄、法律和政治战略、组织电子政务运营计划以及电子支付被认为是电子政务成熟度的决定因素。这项研究有助于更好地理解电子政务服务成熟度和可持续性的决定因素以及这两个概念之间的联系,从而为电子政务文献做出贡献。研究成果还可作为评估电子政务措施成熟度和可持续性的优质工具,对从业人员具有重要价值。评估拟议框架在不同国家背景下的适用性、跨国交叉研究以及对电子政务成熟度和可持续性进行纵向调查是未来研究的途径。
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引用次数: 0
ICT and rural development in the global south. By Willem van Eekelen, 1st edn, Routledge, London, 2023, p. 226. 全球南部的信息和通信技术与农村发展》。Willemvan Eekelen(编辑)著,第 1 版,Routledge,伦敦,2023 年,第 226 页。
IF 1.3 Q2 Computer Science Pub Date : 2023-11-28 DOI: 10.1002/isd2.12309
Malcolm Garbutt
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引用次数: 0
Practical Considerations for Implementing Adaptive Acoustic Noise Cancellation in Commercial Earbuds 在商用耳塞中实现自适应降噪的实际考虑
Q2 Computer Science Pub Date : 2023-11-06 DOI: 10.30564/jeis.v5i2.5998
Agustinus Oey
Active noise cancellation has become a prominent feature in contemporary in-ear personal audio devices. However, due to constraints related to component arrangement, power consumption, and manufacturing costs, most commercial products utilize fixed-type controller systems as the basis for their active noise control algorithms. These systems offer robust performance and a straightforward structure, which is achievable with cost-effective digital signal processors. Nonetheless, a major drawback of fixed-type controllers is their inability to adapt to changes in acoustic transfer paths, such as variations in earpiece fitting conditions. Therefore, adaptive-type active noise control systems that employ adaptive digital filters are considered as the alternative. To address the increasing system complexity, design concepts and implementation strategies are discussed with respect to actual hardware limitations. To illustrate these considerations, a case study showcasing the implementation of a filtered-x least mean square-based active noise control algorithm is presented. A commercial evaluation board accommodating a low-cost, fixed-point digital signal processor is used to simplify operation and provide programming access. The earbuds are obtained from a commercial product designed for noise cancellation. This study underscores the importance of addressing hardware constraints when implementing adaptive active noise cancellation, providing valuable insights for real-world applications.
主动降噪已成为当代入耳式个人音频设备的突出特点。然而,由于元件布置、功耗和制造成本的限制,大多数商业产品使用固定型控制器系统作为其主动噪声控制算法的基础。这些系统提供了强大的性能和一个简单的结构,这是可以实现具有成本效益的数字信号处理器。尽管如此,固定型控制器的一个主要缺点是它们无法适应声音传递路径的变化,例如耳机安装条件的变化。因此,采用自适应数字滤波器的自适应型有源噪声控制系统被认为是替代方案。为了解决日益增加的系统复杂性,设计概念和实现策略讨论了相对于实际的硬件限制。为了说明这些考虑,本文提出了一个案例研究,展示了基于滤波x最小均方的主动噪声控制算法的实现。一个商业评估板容纳一个低成本,定点数字信号处理器,以简化操作和提供编程访问。这款耳塞来自一款用于消除噪音的商业产品。本研究强调了在实现自适应有源噪声消除时解决硬件限制的重要性,为实际应用提供了有价值的见解。
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引用次数: 0
E-trading and services quality effects on stock exchange in a developing country: A study of Dhaka stock exchange 电子交易和服务质量对发展中国家证券交易所的影响:达卡证券交易所研究
IF 1.3 Q2 Computer Science Pub Date : 2023-10-21 DOI: 10.1002/isd2.12305
Shah Md Safiul Hoque, Hesham Magd, Mohammad Ashraf, Abu Zafar Md Rashed Osman, Shah Mohammad Mazeedul Hoque

In a developing country like Bangladesh, Members' satisfaction with stock exchanges was examined in this study based on the quality of e-trading services. Five specific objectives were set to accomplish the main objective. This study further used a tangibility dimension, empathy factor, and responsiveness dimension to define E-trading service quality. We conducted a descriptive and explanatory survey with 192 participants and 186 respondents (96.8%). The research design consisted of a mix of descriptive and explanatory methods. Data were collected through survey questionnaires with Likert scales using the SPSS (version 25) software program. Data analysis and interpretation were carried out using both descriptive and inferential statistics. It was found that both the Dhaka e-trading center and stock exchange moderately practiced all study variables. The level of member satisfaction with stock exchange services is significantly influenced by the level of reliability, tangibility, empathy, assurance, and responsiveness of that service. Using regression analysis, it has been found that the dimensions of E-trading service quality can explain 57.5% of the variation in stock exchange members' satisfaction. There is a positive statistically significant relationship between members' satisfaction with reliability, assurance, tangibility, and empathy, and no statistically significant relationship between members' satisfaction with responsiveness. Thus, exchange management bodies should improve practices regarding these dimensions of E-trading service quality to increase member satisfaction.

在孟加拉国这样一个发展中国家,本研究根据电子交易服务的质量来考察会员对证券交易所的满意度。为实现主要目标,设定了五个具体目标。本研究进一步使用了有形维度、移情因子和响应维度来定义电子交易服务质量。我们对 192 名参与者和 186 名受访者(96.8%)进行了描述性和解释性调查。研究设计包括描述性和解释性方法的混合。我们使用 SPSS(25 版)软件程序,通过李克特量表调查问卷收集数据。数据分析和解释采用了描述性和推论性统计方法。结果发现,达卡电子交易中心和证券交易所在所有研究变量中都表现一般。会员对证券交易所服务的满意度受服务的可靠性、有形性、移情性、保证性和响应性的显著影响。通过回归分析发现,电子交易服务质量的各个维度可以解释证券交易所会员满意度变化的 57.5%。会员对可靠性、保证性、有形性和同理心的满意度在统计上呈正相关,而会员对响应性的满意度在统计上没有显著关系。因此,交易所管理机构应改进电子交易服务质量这些方面的做法,以提高会员满意度。
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引用次数: 0
A community-driven social knowledge management framework for bridging rural–urban knowledge divide using social technology 利用社会技术弥合城乡知识鸿沟的社区驱动型社会知识管理框架
IF 1.3 Q2 Computer Science Pub Date : 2023-10-18 DOI: 10.1002/isd2.12306
Jayanta Basak, Parama Bhaumik

This article illustrates how a social knowledge management (SKM) platform can be conceptualized, developed and implemented that can provide users with multi-community connectivity, making it quicker and easier for members to connect, communicate, collaborate, and learn. By conducting case studies on rural craft producers in West Bengal, India, we have demonstrated how this platform fosters meaningful collaboration among rural artisans and various stakeholders within the craft production system, ultimately resulting in the formation of vibrant virtual communities. The platform promotes purposeful knowledge exchanges among variety of agents, which helps to reduce the knowledge divide and the market isolation that rural artisans experience. The platform enhances inter and intra-group communication that supports rural artisans to establish their independent credibility in their trade without the assistance of intermediaries or middlemen.

本文阐述了如何构思、开发和实施一个社会知识管理(SKM)平台,为用户提供多社区连接,使成员之间的联系、沟通、协作和学习更加快捷方便。通过对印度西孟加拉邦农村手工艺生产者进行案例研究,我们展示了该平台如何促进农村工匠与手工艺生产系统内各利益相关者之间的有意义合作,最终形成充满活力的虚拟社区。该平台促进了各种代理之间有目的的知识交流,有助于减少知识鸿沟和农村工匠所经历的市场孤立。该平台加强了群体间和群体内的交流,支持农村手工业者在没有中介或中间人的协助下建立自己在行业中的独立信誉。
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引用次数: 0
Determinants influencing SMEs in E-commerce adoption through local government facilities in Indonesia: Mixed methods approach 影响印度尼西亚中小型企业通过地方政府设施采用电子商务的决定因素:混合方法
IF 1.3 Q2 Computer Science Pub Date : 2023-09-25 DOI: 10.1002/isd2.12301
Bagus Nuari Harmawan, Wahyu Fahrul Ridho

The entry of SMEs into the E-Commerce network is influenced by various variables that can affect success in the business world. This study examines the determinant factors contributing to SMEs competing in the world of E-Commerce. In addition, this study also examines several factors that can influence SMEs in entering digital market networks. This research uses a mixed method with an explanatory design approach. For the first stage, this study was analyzed using a quantitative approach by surveying 56 SMEs members of the Banyuwangi-mall.com E-Commerce in Banyuwangi City, East Java Province, Indonesia. Quantitative data analysis was carried out by utilizing the Smart PLS 4 application. Furthermore, to carry out a more in-depth analysis, a qualitative stage was carried out by conducting semi-structured interviews with 13 SMEs owners who are members of Banyuwangi-mall.com E-Commerce marketing. The study results show that the factors influencing SMEs to enter e-commerce networks are regulatory support, competitor pressure, and the stability of information technology infrastructure. In contrast, the characteristics of the supporters/leaders and budget variables negatively influence the characteristics. The negative relationship between leader characteristics is caused by two things: the dominance of the role of creative houses and the lack of orders received by SMEs on the Banyuwangi-mall.com website. As for the budget aspect, the absence of a particular budget for SME activities in Banyuwangi-mall.com online marketing is the reason for needing a positive influence.

中小型企业进入电子商务网络受到各种变量的影响,而这些变量会影响它们在商业世界中的成功。本研究探讨了中小型企业参与电子商务世界竞争的决定性因素。此外,本研究还探讨了影响中小企业进入数字市场网络的几个因素。本研究采用了解释性设计的混合方法。在第一阶段,本研究采用定量分析法,对印度尼西亚东爪哇省班佑万吉市的 56 家 Banyuwangi-mall.com 电子商务中小企业成员进行了调查。定量数据分析利用 Smart PLS 4 应用程序进行。此外,为了进行更深入的分析,还对 Banyuwangi-mall.com 电子商务市场中的 13 家中小企业主进行了半结构化访谈。研究结果表明,影响中小企业进入电子商务网络的因素包括监管支持、竞争压力和信息技术基础设施的稳定性。相比之下,支持者/领导者的特征和预算变量对这些特征产生了负面影响。领导者特征之间的负相关有两个原因:创意公司的主导作用和中小企业在 Banyuwangi-mall.com 网站上没有收到订单。至于预算方面,Banyuwangi-mall.com 网络营销中的中小企业活动没有特定的预算是需要正向影响的原因。
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引用次数: 0
The Application of Information Systems to Improve Ambulance Response Times in the UK 信息系统在英国的应用,以提高救护车的反应时间
Q2 Computer Science Pub Date : 2023-09-21 DOI: 10.30564/jeis.v5i2.5881
Alan Slater
Emergency ambulance services in the UK are tasked with providing pre-hospital patient care and clinical services with a target response time between call connect to on-scene attendance. In 2017, NHS England introduced four new response time categories based on patient needs. The most challenging is to be on-scene for a life-threatening situation within seven minutes of the call being connected when such calls are random in terms of time and place throughout a large territory. Recent evidence indicates emergency ambulance services regularly fall short of achieving the target ambulance response times set by the National Health Service (NHS). To achieve these targets, they need to undertake transformational change and apply statistical, operations research and artificial intelligence techniques in the form of five separate modules covering demand forecasting, plus locate, allocate, dispatch, monitoring and re-deployment of resources. These modules should be linked in real-time employing a data warehouse to minimise computational data and generate accurate, meaningful and timely decisions ensuring patients receive an appropriate and timely response. A simulation covering a limited geographical area, time and operational data concluded that this form of integration of the five modules provides accurate and timely data upon which to make decisions that effectively improve ambulance response times.
英国紧急救护车服务的任务是提供院前病人护理和临床服务,并在呼叫连接到现场出勤之间设定目标响应时间。2017年,英国国家医疗服务体系根据患者需求引入了四种新的响应时间类别。最具挑战性的是,在接到威胁生命的电话后7分钟内赶到现场,而这些电话在一个大范围内的时间和地点都是随机的。最近的证据表明,紧急救护车服务经常达不到国家卫生服务体系(NHS)设定的救护车响应时间目标。为了实现这些目标,他们需要进行转型变革,并以五个独立模块的形式应用统计、运筹学和人工智能技术,包括需求预测,以及资源的定位、分配、调度、监测和重新部署。这些模块应该通过数据仓库实时连接起来,以最大限度地减少计算数据,并产生准确、有意义和及时的决策,确保患者得到适当和及时的响应。一项涵盖有限地理区域、时间和操作数据的模拟得出的结论是,这种将五个模块整合在一起的形式提供了准确和及时的数据,可以根据这些数据做出决策,有效地缩短救护车的响应时间。
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引用次数: 0
RFID technology usage and supply chain global positioning information sharing system: An enablers of manufacturing enterprises' supply chain performance-fresh insights from the Middle East region as developing countries RFID 技术的使用和供应链全球定位信息共享系统:制造业企业供应链绩效的促进因素--来自中东地区发展中国家的新启示
IF 1.3 Q2 Computer Science Pub Date : 2023-09-19 DOI: 10.1002/isd2.12304
Moh'd Anwer AL-Shboul

This research aims to assess a conceptual framework that includes radio frequency identification (RFID) technology usage and integrated with supply chain (SC) global positioning information system (GPIS) as antecedents to supply chain performance (SCP). A Web-based survey questionnaire was used for the data collection process. The research framework and the derived hypotheses were tested by structural equation modeling. Data were gathered from a sample of 314 participants who are working in manufacturing-sector enterprises. The targeted respondents were categorized as either managers (IT, engineers, production, operations, logistics, sales, purchasing, etc.), supervisors (IT/technical/operational workers, etc.) in medium and large-sized enterprises (MLEs) in developing countries (Jordan, Lebanon, King Saudi Arabia, Bahrain, Qatar, Emirates, Egypt, Oman, Kuwait, and Turkey). The findings of this research indicate that RFID technology usage directly affects the integration with supply chain global positioning information system (SCGPIS) and SCP. Furthermore, SCGPIS achieves enhancing information sharing among supply chain partners, which in turn leads to enhancing SCP. This research paper offers empirical evidence for using RFID technology within the planning-resources of manufacturing enterprises' context for enhancing their SCP.

本研究旨在评估一个概念框架,该框架包括无线射频识别(RFID)技术的使用和与供应链(SC)全球定位信息系统(GPIS)的整合,作为供应链绩效(SCP)的前因。数据收集过程采用了网络调查问卷。研究框架和得出的假设通过结构方程模型进行了检验。数据是从 314 名在制造业企业工作的参与者中收集的。目标受访者被分类为发展中国家(约旦、黎巴嫩、沙特阿拉伯国王、巴林、卡塔尔、阿联酋、埃及、阿曼、科威特和土耳其)大中型企业(MLEs)的经理(IT、工程师、生产、运营、物流、销售、采购等)、主管(IT/技术/操作工人等)。研究结果表明,RFID 技术的使用直接影响到供应链全球定位信息系统(SCGPIS)和 SCP 的整合。此外,SCGPIS 还能加强供应链合作伙伴之间的信息共享,进而加强 SCP。本研究论文为在制造企业的规划资源背景下使用 RFID 技术以增强其 SCP 提供了实证证据。
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引用次数: 0
Informing sustainable development in education: Identification and actualization of layered IS affordances 为教育的可持续发展提供信息:识别和实现分层的基础设施服务能力
IF 1.3 Q2 Computer Science Pub Date : 2023-09-15 DOI: 10.1002/isd2.12302
Bjørnar Valbø, Terje Aksel Sanner

This paper reports from a qualitative case study in the Gambian education sector. The study applies an affordance perspective to the ongoing strengthening of the national education management information system. Our analysis distinguishes between micro-level technology-use affordances (e.g., civil servants using IT for data capture and reporting), meso-level information system (IS) affordances (e.g., data-driven decision making at the organizational level), and macro-level affordances, which include policy interventions to ensure the attainment of education sector goals. The contribution of the paper is twofold. First, the paper introduces a stepwise framework for IS affordance identification in terms of granularity levels (micro, meso and macro). Second, the paper outlines how use of IT at the micro-level allows for the actualization of meso-level IS affordances, which in turn serve as a foundation for the articulation of higher-level interventions. Far too often, ICT for development (ICT4D) projects focus on putting technology in the hands of users with the assumption that “better data” will drive development. The significant work involved in identifying and actualizing meso-level IS affordances is often not explicated and recognized in related plans and budgets. By highlighting meso-level IS affordance actualizations, the paper explicates the link between public sector IT adoption and use and intended societal-level impact, which remains a key policy and research concern.

本文报告了在冈比亚教育部门开展的一项定性案例研究。该研究从负担能力的角度出发,对正在加强的国家教育管理信息系统进行了分析。我们的分析区分了微观层面的技术使用能力(如公务员使用信息技术进行数据采集和报告)、中观层面的信息系统能力(如组织层面的数据驱动决策)以及宏观层面的能力,其中包括确保实现教育部门目标的政策干预。本文有两方面的贡献。首先,本文介绍了一个按粒度级别(微观、中观和宏观)逐步识别基础设施服务能力的框架。其次,本文概述了如何在微观层面利用信息技术来实现中观层面的基础设施服务能力,而中观层面的基础设施服务能力反过来又为阐明更高层次的干预措施奠定了基础。信息和传播技术促进发展(ICT4D)项目往往侧重于将技术交到用户手中,并假定 "更好的数据 "将推动发展。在相关计划和预算中,往往没有说明和承认在确定和实现中层基础设施服务能力方面所涉及的大量工作。通过强调中观层面的信息系统承受能力的实现,本文阐述了公共部门信息技术的采用和使用与预期的社会层面影响之间的联系,这仍然是一个关键的政策和研究问题。
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引用次数: 0
Why do people use telecentres in the age of mobile technologies? Answers from Malawi 在移动技术时代,人们为什么使用电信中心?马拉维的回答
IF 1.3 Q2 Computer Science Pub Date : 2023-09-14 DOI: 10.1002/isd2.12303
Sellina Khumbo Kapondera, Jim Mtambo

Telecentres provide access to Information and Communication Technonology (ICT) services to disadvantaged communities. With the coming of mobile technologies such as smartphones, some services that telecentres provide such as internet can easily be accessed through mobile technologies. This, therefore, questions the relevance of telecentres in the age of mobile technologies. Two main questions exist: are telecentres still relevant? If yes, why do people still use telecentres in the age of mobile technologies? This paper aims at answering these questions. It also discusses the challenges that users face in using telecentres. Qualitative data were collected from telecentre users and managers of two telecentres in Malawi through focus groups and interviews. Gioia methodology was used to analyze the data. The study reveals four main reasons why people still patronize telecentres: (i) to socialize with fellow users; and (ii) that it is cheaper to access services in the telecentre as compared to using smartphones for the same services; (iii) telecentres provide services compatible with users' needs such as library services and computers; (iv) and to attain ICT skills some of which are applied in using smartphones. However, users face numerous challenges such as limited space within telecentres and unreliable power. The study is valuable as it provides insights into why governments should continue investing in telecentres. It also comes at a right time when the government of Malawi plans to abandon the community telecentre model to adopt the school managed model that may limit the number of users thereby limiting the benefits of telecentres in the presence of mobile technologies.

电信中心为弱势社区提供信息和通信技术(ICT)服务。随着智能手机等移动技术的出现,电信中心提供的一些服务,如互联网,可以很容易地通过移动技术获取。因此,这就对电信中心在移动技术时代的相关性提出了质疑。主要有两个问题:电信中心是否仍然有意义?如果是,为什么在移动技术时代人们仍然使用电信中心?本文旨在回答这些问题。本文还讨论了用户在使用电信中心时面临的挑战。通过焦点小组和访谈,从马拉维两个电信中心的用户和管理人员那里收集了定性数据。数据分析采用了 Gioia 方法。研究揭示了人们仍然光顾电信中心的四个主要原因:(i) 与其他用户社交;(ii) 与使用智能手机获得相同服务相比,在电信中心获得服务更便宜;(iii) 电信中心提供的服务符合用户需求,如图书馆服务和计算机;(iv) 获得信息和通信技术技能,其中一些技能可用于使用智能手机。然而,用户面临着电信中心空间有限、电力不稳定等诸多挑战。这项研究很有价值,因为它提供了政府应继续投资电信中心的原因。马拉维政府计划放弃社区电信中心模式,转而采用学校管理模式,这可能会限制用户数量,从而在移动技术出现的情况下限制电信中心的效益。
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引用次数: 0
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Electronic Journal of Information Systems in Developing Countries
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