Pub Date : 2024-08-26DOI: 10.1080/1528008x.2024.2394953
Hyunghwa Oh, Israt Jahan Linda, WooMi Jo
Using the job demands-resources model, this research explores the effects of emotional intelligence (EI) on customer-oriented behavior (COB) among frontline restaurant employees, with a focus on th...
{"title":"Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude","authors":"Hyunghwa Oh, Israt Jahan Linda, WooMi Jo","doi":"10.1080/1528008x.2024.2394953","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2394953","url":null,"abstract":"Using the job demands-resources model, this research explores the effects of emotional intelligence (EI) on customer-oriented behavior (COB) among frontline restaurant employees, with a focus on th...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"15 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142204874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-02DOI: 10.1080/1528008x.2024.2385432
Miyoung Sim, Yeongbae Choe, Hany Kim
The aggravated COVID-19 pandemic has induced stress and impacted employees’ job insecurity and service behaviors across the airline industry. This study examines whether COVID-19-induced stress inf...
{"title":"Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics","authors":"Miyoung Sim, Yeongbae Choe, Hany Kim","doi":"10.1080/1528008x.2024.2385432","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2385432","url":null,"abstract":"The aggravated COVID-19 pandemic has induced stress and impacted employees’ job insecurity and service behaviors across the airline industry. This study examines whether COVID-19-induced stress inf...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"139 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-01DOI: 10.1080/1528008x.2024.2386588
Miraç Yücel Başer, Tuba Büyükbeşe
This study examines chatbot technology from a business perspective and aims to provide empirical evidence for chatbot adoption by travel agencies. We have collected data from 356 travel agency offi...
{"title":"Exploring the Intention of Travel Agencies to Adopt Chatbots: Integrating TOE and MGB","authors":"Miraç Yücel Başer, Tuba Büyükbeşe","doi":"10.1080/1528008x.2024.2386588","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2386588","url":null,"abstract":"This study examines chatbot technology from a business perspective and aims to provide empirical evidence for chatbot adoption by travel agencies. We have collected data from 356 travel agency offi...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"5 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141948433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-17DOI: 10.1080/1528008x.2024.2364630
Raouf Ahmad Rather, Shakeel Ul Rehman, Shakir Hussain Parrey, Rafia Gulzar, Amir Zaib Abbasi
Social media considerably impacts how customers attain information and share their experiences or choose their services/products including hotel brands. Based on this significance, we test a theore...
{"title":"Do Customers Foster Engagement Through Social Media Interaction? Brand Prominence as a Moderator","authors":"Raouf Ahmad Rather, Shakeel Ul Rehman, Shakir Hussain Parrey, Rafia Gulzar, Amir Zaib Abbasi","doi":"10.1080/1528008x.2024.2364630","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2364630","url":null,"abstract":"Social media considerably impacts how customers attain information and share their experiences or choose their services/products including hotel brands. Based on this significance, we test a theore...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"11 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141739452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-19DOI: 10.1080/1528008x.2024.2365874
Hang-Jun Zhang, Chin-Yi (Fred) Fang, Pearl Ming-Chu Lin
The study aims to combine the Technology Acceptance Model (TAM) and the Service Quality Assessment Model (SQAM) to explore factors influencing visitors’ perceived value (PV) and their intention to ...
{"title":"AR Service Quality and Adoption Intention in Museums: The Mediating Role of Perceived Value and the Moderating Effect of Intracultural Differences","authors":"Hang-Jun Zhang, Chin-Yi (Fred) Fang, Pearl Ming-Chu Lin","doi":"10.1080/1528008x.2024.2365874","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2365874","url":null,"abstract":"The study aims to combine the Technology Acceptance Model (TAM) and the Service Quality Assessment Model (SQAM) to explore factors influencing visitors’ perceived value (PV) and their intention to ...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"10 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141510094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-31DOI: 10.1080/1528008x.2024.2357353
Feifei Yang, Xiaoyan Yang
The study investigates the interplay between the tourism economy and technological innovation in China’s coastal provinces and cities, uncovering the dynamics of regional and sub-regional coupling ...
本研究探讨了中国沿海省市旅游经济与技术创新之间的相互作用，揭示了区域和次区域耦合的动态变化。
{"title":"Study on the Coupling Coordination Between Tourism Economy and Technology Innovation in China Costal Regions","authors":"Feifei Yang, Xiaoyan Yang","doi":"10.1080/1528008x.2024.2357353","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2357353","url":null,"abstract":"The study investigates the interplay between the tourism economy and technological innovation in China’s coastal provinces and cities, uncovering the dynamics of regional and sub-regional coupling ...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"65 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141532476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-26DOI: 10.1080/1528008x.2024.2359449
Shitian Ye, Huan Huang
Understanding the relationship between theme park ride experiences and visitor loyalty is crucial yet still not fully elucidated, particularly regarding differences between first-time and repeat vi...
{"title":"Relationships Between Theme Park Ride Experience and Loyalty: The Moderating Role of Past Experience","authors":"Shitian Ye, Huan Huang","doi":"10.1080/1528008x.2024.2359449","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2359449","url":null,"abstract":"Understanding the relationship between theme park ride experiences and visitor loyalty is crucial yet still not fully elucidated, particularly regarding differences between first-time and repeat vi...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"25 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141510095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-26DOI: 10.1080/1528008x.2024.2344634
Seung Jeon, SoJung Lee, Yang Xu
While numerous travel applications (apps) have been introduced to the public, technology barriers have prevented people from using new technology to seek travel information. This study employed the...
{"title":"Investigating Tourists’ Mobile Technology Resistance Behavior: An Application of Innovation Resistance Theory","authors":"Seung Jeon, SoJung Lee, Yang Xu","doi":"10.1080/1528008x.2024.2344634","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2344634","url":null,"abstract":"While numerous travel applications (apps) have been introduced to the public, technology barriers have prevented people from using new technology to seek travel information. This study employed the...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"61 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141146329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-08DOI: 10.1080/1528008x.2024.2338757
Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Isaac Nyarko Adu, Kwame Owusu Boakye
This study examines authentic and empowering leadership as antecedents of work-family enrichment while assessing the moderating role of supportive work-family culture. Data was retrieved from 328 e...
{"title":"Authentic Leadership, Empowering Leadership and Work-Family Enrichment: The Role of Supportive Work-Family Culture within the Hospitality Industry","authors":"Michael Kyei-Frimpong, Aaron Makafui Ametorwo, Isaac Nyarko Adu, Kwame Owusu Boakye","doi":"10.1080/1528008x.2024.2338757","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2338757","url":null,"abstract":"This study examines authentic and empowering leadership as antecedents of work-family enrichment while assessing the moderating role of supportive work-family culture. Data was retrieved from 328 e...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"239 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140565771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study advances the Health Belief Model (HBM) within the context of medical tourism, exploring the intricate interplay between destination image, health beliefs, psychological distance, and the...
{"title":"Understanding the Impact of Psychological Distance on Medical Tourism Intention: The Health Belief Model Perspective","authors":"Mengyin Jiang, Guanghui Qiao, Songhe Hou, Lindu Zhao","doi":"10.1080/1528008x.2024.2338769","DOIUrl":"https://doi.org/10.1080/1528008x.2024.2338769","url":null,"abstract":"This study advances the Health Belief Model (HBM) within the context of medical tourism, exploring the intricate interplay between destination image, health beliefs, psychological distance, and the...","PeriodicalId":46803,"journal":{"name":"Journal of Quality Assurance in Hospitality & Tourism","volume":"24 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140565793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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