Pub Date : 2016-01-01DOI: 10.1108/ITP-08-2015-0200
H. Hasan, H. Linger
{"title":"Editorial for the Special Issue on Social Information Systems","authors":"H. Hasan, H. Linger","doi":"10.1108/ITP-08-2015-0200","DOIUrl":"https://doi.org/10.1108/ITP-08-2015-0200","url":null,"abstract":"","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"24 1","pages":"1-13"},"PeriodicalIF":4.4,"publicationDate":"2016-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74450113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-02-10DOI: 10.1108/ITP-11-2012-0129
Aurélie Leclercq Vandelannoitte
Purpose – In reference to increasing consumerization, this article investigates how organizations react to employees’ adoption and use of personal devices at work, such as by incorporating innovative, individual, IT-driven changes into their corporate practices. The paper aims to discuss these issues. Design/methodology/approach – Four in-depth, longitudinal case studies, conducted between 2006 and 2010, feature 92 interviews and observations to ensure triangulation. Findings – We identify three types of organizational reactions (induction, normalization, and regulation) that depend on specific dimensions and affect the nature of subsequent IT-based organizational change. Research limitations/implications – Continued research into the consumerization of IT can explore how it affects organizations today and whether different effects might arise in other contexts and with different kinds of organizations. Practical implications – Reversed IT adoption logics have deep consequences for organizations; companie...
{"title":"Managing BYOD: how do organizations incorporate user-driven IT innovations?","authors":"Aurélie Leclercq Vandelannoitte","doi":"10.1108/ITP-11-2012-0129","DOIUrl":"https://doi.org/10.1108/ITP-11-2012-0129","url":null,"abstract":"Purpose – In reference to increasing consumerization, this article investigates how organizations react to employees’ adoption and use of personal devices at work, such as by incorporating innovative, individual, IT-driven changes into their corporate practices. The paper aims to discuss these issues. Design/methodology/approach – Four in-depth, longitudinal case studies, conducted between 2006 and 2010, feature 92 interviews and observations to ensure triangulation. Findings – We identify three types of organizational reactions (induction, normalization, and regulation) that depend on specific dimensions and affect the nature of subsequent IT-based organizational change. Research limitations/implications – Continued research into the consumerization of IT can explore how it affects organizations today and whether different effects might arise in other contexts and with different kinds of organizations. Practical implications – Reversed IT adoption logics have deep consequences for organizations; companie...","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"108 1","pages":"2-33"},"PeriodicalIF":4.4,"publicationDate":"2015-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75963587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2014-08-04DOI: 10.1108/ITP-01-2013-0024
Yung-Ming） 程永明（Cheng
Purpose – The purpose of this paper is to propose a hybrid model based on the expectation-confirmation model (ECM), flow theory, and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to nurse beliefs affected nurses’ intention to continue using the blended electronic learning (e-learning) system. Design/methodology/approach – Sample data for this study were collected from nurses at five hospitals in Taiwan. A total of 500 questionnaires were distributed, 396 (79.2 percent) questionnaires were returned. Consequently, 378 usable questionnaires were analyzed in this study, with a usable response rate of 75.6 percent. Collected data were analyzed using structural equation modeling. Findings – Information quality, system quality, support service quality, and instructor quality contribute significantly to perceived usefulness (PU), confirmation, and flow, which together explain nurses’ satisfaction with the usage of the blended e-learning syste...
{"title":"Extending the expectation-confirmation model with quality and flow to explore nurses’ continued blended e-learning intention","authors":"Yung-Ming） 程永明（Cheng","doi":"10.1108/ITP-01-2013-0024","DOIUrl":"https://doi.org/10.1108/ITP-01-2013-0024","url":null,"abstract":"Purpose – The purpose of this paper is to propose a hybrid model based on the expectation-confirmation model (ECM), flow theory, and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to nurse beliefs affected nurses’ intention to continue using the blended electronic learning (e-learning) system. Design/methodology/approach – Sample data for this study were collected from nurses at five hospitals in Taiwan. A total of 500 questionnaires were distributed, 396 (79.2 percent) questionnaires were returned. Consequently, 378 usable questionnaires were analyzed in this study, with a usable response rate of 75.6 percent. Collected data were analyzed using structural equation modeling. Findings – Information quality, system quality, support service quality, and instructor quality contribute significantly to perceived usefulness (PU), confirmation, and flow, which together explain nurses’ satisfaction with the usage of the blended e-learning syste...","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"23 1","pages":"230-258"},"PeriodicalIF":4.4,"publicationDate":"2014-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73929308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-11-11DOI: 10.1108/ITP-12-2012-0157
Gajendra Sharma, Liu Baoku
– The purpose of this paper is to investigate how the individual and organizations best use Web 2.0 social networking technologies to improve its relationships with customers. , – The theoretical background used in the paper was the familiarity-liking theory and prospect theory to understand the extent of user satisfaction with the services. Online survey from Second Life users was conducted to investigate customer satisfaction in Web 2.0 social networks and recent development on information technologies. , – The findings suggested that IT development is the inseparable part of Web 2.0 and enables to understand customer satisfaction as well as their perception on online technology. Both customer satisfaction and IT development has positive influence on consumer's service enjoyment and experience. , – The generalizability of the paper is limited. The survey data in this study have some common method bias. The possibility of the existence of the common method bias cannot be completely eliminated. , – The paper provides the significance of customer satisfaction for organizations, researchers, managers, and policy makers. The paper provides validated measurements to facilitate evaluation of several major user satisfaction constructs. , – The recent development of information and communication technology (ICT), especially the internet and its related technologies has become the main force of the development of online social network. The number of Web 2.0 users has been growing so rapidly that it has become an important channel for marketers to reach their customers.
{"title":"Customer satisfaction in Web 2.0 and information technology development","authors":"Gajendra Sharma, Liu Baoku","doi":"10.1108/ITP-12-2012-0157","DOIUrl":"https://doi.org/10.1108/ITP-12-2012-0157","url":null,"abstract":"– The purpose of this paper is to investigate how the individual and organizations best use Web 2.0 social networking technologies to improve its relationships with customers. , – The theoretical background used in the paper was the familiarity-liking theory and prospect theory to understand the extent of user satisfaction with the services. Online survey from Second Life users was conducted to investigate customer satisfaction in Web 2.0 social networks and recent development on information technologies. , – The findings suggested that IT development is the inseparable part of Web 2.0 and enables to understand customer satisfaction as well as their perception on online technology. Both customer satisfaction and IT development has positive influence on consumer's service enjoyment and experience. , – The generalizability of the paper is limited. The survey data in this study have some common method bias. The possibility of the existence of the common method bias cannot be completely eliminated. , – The paper provides the significance of customer satisfaction for organizations, researchers, managers, and policy makers. The paper provides validated measurements to facilitate evaluation of several major user satisfaction constructs. , – The recent development of information and communication technology (ICT), especially the internet and its related technologies has become the main force of the development of online social network. The number of Web 2.0 users has been growing so rapidly that it has become an important channel for marketers to reach their customers.","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"8 1","pages":"347-367"},"PeriodicalIF":4.4,"publicationDate":"2013-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81396119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-11-10DOI: 10.1108/09593841311307114
Sutirtha Chatterjee, Jeffrey W. Merhout, Suprateek Sarker, Allen S. Lee
Purpose – The purpose of this paper is to longitudinally test the propositions of the Electronic Market Hypothesis (EMH) within the context of the US home mortgage industry.Design/methodology/approach – The paper uses a deductive, positivist case study, through a systematic examination of “texts” in the trade press over three time periods: 1995‐1999, 2000‐2002, and 2003‐2007.Findings – EMH propositions, while generally not found to be valid in the early years, were more consistent with evidence in the home mortgage industry in the later period.Research limitations/implications – Throws fresh light on the debate between the appropriateness and the inappropriateness of the EMH as a core theory explaining the influence of Information Technology on market and industry structures.Practical implications – Designing of corporate strategies to foster efficient market mechanisms.Originality/value – Using a relatively uncommon (analysis of primary data from trade press articles) qualitative research methodology whi...
{"title":"An examination of the electronic market hypothesis in the US home mortgage industry","authors":"Sutirtha Chatterjee, Jeffrey W. Merhout, Suprateek Sarker, Allen S. Lee","doi":"10.1108/09593841311307114","DOIUrl":"https://doi.org/10.1108/09593841311307114","url":null,"abstract":"Purpose – The purpose of this paper is to longitudinally test the propositions of the Electronic Market Hypothesis (EMH) within the context of the US home mortgage industry.Design/methodology/approach – The paper uses a deductive, positivist case study, through a systematic examination of “texts” in the trade press over three time periods: 1995‐1999, 2000‐2002, and 2003‐2007.Findings – EMH propositions, while generally not found to be valid in the early years, were more consistent with evidence in the home mortgage industry in the later period.Research limitations/implications – Throws fresh light on the debate between the appropriateness and the inappropriateness of the EMH as a core theory explaining the influence of Information Technology on market and industry structures.Practical implications – Designing of corporate strategies to foster efficient market mechanisms.Originality/value – Using a relatively uncommon (analysis of primary data from trade press articles) qualitative research methodology whi...","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"109 1","pages":"4-27"},"PeriodicalIF":4.4,"publicationDate":"2013-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80766366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-04-12DOI: 10.1108/09593849810246129
C. Ciborra, O. Hanseth
The recent managerial literature on the development of corporate infrastructures to deliver sophisticated and flexible IT capabilities is based on a set of assumptions concerning the role of management in strategy formulation, planning and control; the role of IT as a tool; the linkages between infrastructure and business processes; the implementation process. This paper deconstructs such assumptions by gradually enriching the conventional management agenda with new priorities stemming from other styles of taking care of infrastructures. The original, straightforward management agenda appears to be lacking: its foundations are irremediably shaken. The paper finally evokes a philosophy‐based agenda, the only one valuable in the uncharted territory where the usual foundations do not deliver any longer. Such an agenda speaks a language of weak agency: releasement; dwelling with mystery; capacity to drop the tools; valuing marginal practices. Will the last agenda play a key role in coping with the information...
{"title":"From tool to Gestell","authors":"C. Ciborra, O. Hanseth","doi":"10.1108/09593849810246129","DOIUrl":"https://doi.org/10.1108/09593849810246129","url":null,"abstract":"The recent managerial literature on the development of corporate infrastructures to deliver sophisticated and flexible IT capabilities is based on a set of assumptions concerning the role of management in strategy formulation, planning and control; the role of IT as a tool; the linkages between infrastructure and business processes; the implementation process. This paper deconstructs such assumptions by gradually enriching the conventional management agenda with new priorities stemming from other styles of taking care of infrastructures. The original, straightforward management agenda appears to be lacking: its foundations are irremediably shaken. The paper finally evokes a philosophy‐based agenda, the only one valuable in the uncharted territory where the usual foundations do not deliver any longer. Such an agenda speaks a language of weak agency: releasement; dwelling with mystery; capacity to drop the tools; valuing marginal practices. Will the last agenda play a key role in coping with the information...","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"27 1","pages":""},"PeriodicalIF":4.4,"publicationDate":"2013-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80681100","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-04-12DOI: 10.1108/09593840510633338
Cheon-Pyo Lee
{"title":"Public Sector Information in the Digital Age","authors":"Cheon-Pyo Lee","doi":"10.1108/09593840510633338","DOIUrl":"https://doi.org/10.1108/09593840510633338","url":null,"abstract":"","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"2016 1","pages":""},"PeriodicalIF":4.4,"publicationDate":"2013-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88272980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-06-01DOI: 10.1108/09593841211232721
Amany R. Elbanna
{"title":"Managers as Designers in the Public Services: Beyond Technomagic","authors":"Amany R. Elbanna","doi":"10.1108/09593841211232721","DOIUrl":"https://doi.org/10.1108/09593841211232721","url":null,"abstract":"","PeriodicalId":47740,"journal":{"name":"Information Technology & People","volume":"43 1","pages":"235-236"},"PeriodicalIF":4.4,"publicationDate":"2012-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88250755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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