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A multi-method bibliometric review of value co-creation research 价值共创研究的多方法文献计量学综述
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-28 DOI: 10.1108/mrr-09-2022-0646
S. Saxena, A. Amritesh, Subhas C. Mishra, B. Mukerji
PurposeThis paper aims to examine the origins of value co-creation (VCC) knowledge streams, vis-a-vis their progression over the past 18 years. The study explores how knowledge of this discipline emerged across the tripartite strategic paradigms of business transformation.Design/methodology/approachCo-citation analysis (CCA) and co-word analysis (CWA) are used as bibliometric techniques, for which, a group of articles is retrieved using Scopus’s usual keyword-based search. The initial collection consists of 3,431 research articles published in business and management publications. By explaining the article clusters generated through CCA and keyword connections generated through CWA, the findings outline the origins and development of VCC research. A CWA-based chronological study adds further insights to the development of VCC research themes.FindingsThe results depict that VCC research has grown multifold in the past 18 years, whereby it has shifted its attention from a dyadic interaction approach to a multistakeholder ecosystem-based approach detailing the phenomenological instances of resource integration and institutional processes. Notably, extant research in this field has grown at a much faster rate since 2008. In fact, a stronger concentration of research emerged in the experience domain, particularly in terms of hedonic services. Development of engagement platforms has been driven by research into technologies such as IoT and artificial intelligence.Research limitations/implicationsThe theoretical framework of the VCC paradigm is used to describe the aggregation of co-creation research around the three strategic pillars. This framework is useful for business strategy and to track VCC research over time.Practical implicationsThis work identifies the practices and strategies of VCC at three different levels: capacity, platform and experience. The study offers insights into a variety of co-creation practices at their respective levels, incorporating micro-level dyadic interactions and macro-level processes in a service ecosystem.Originality/valueThis study uses different bibliometric methodologies to investigate the development of this scientific field over time. “Document co-citation” analysis, a more preferred bibliometric technique under CCA, is used to construct the cluster of theoretical cores of this area. The results are classified under the strategic framework of the co-creation paradigm (Ramaswamy and Ozcan, 2014).
目的本文旨在考察价值共创(VCC)知识流的起源及其在过去18年中的发展 年。该研究探讨了这一学科的知识是如何在商业转型的三方战略范式中出现的。设计/方法论/方法共引分析(CCA)和共词分析(CWA)被用作文献计量技术,为此,使用Scopus通常的基于关键字的搜索来检索一组文章。最初的收藏包括3431篇发表在商业和管理出版物上的研究文章。通过解释通过CCA生成的文章聚类和通过CWA生成的关键词连接,研究结果概述了VCC研究的起源和发展。基于CWA的时序研究为VCC研究主题的发展提供了进一步的见解。研究结果表明,VCC研究在过去18年中增长了数倍,从而将注意力从二元互动方法转移到了基于多利益相关者生态系统的方法,详细描述了资源整合和制度过程的现象学实例。值得注意的是,自2008年以来,该领域的现有研究增长速度要快得多。事实上,体验领域的研究更加集中,尤其是在享乐服务方面。物联网和人工智能等技术的研究推动了参与平台的发展。研究局限性/含义VCC范式的理论框架用于描述围绕三大战略支柱的共创研究的聚合。该框架对业务战略和跟踪VCC的研究非常有用。实践含义这项工作确定了VCC在三个不同层面的实践和战略:能力、平台和经验。该研究深入了解了各个层面的各种共创实践,将微观层面的二元互动和宏观层面的过程纳入服务生态系统。原创性/价值本研究使用不同的文献计量方法来调查这一科学领域随时间的发展。“文献共引”分析是CCA下一种更受欢迎的文献计量技术,用于构建该领域的理论核心集群。结果被分类在共同创造范式的战略框架下(Ramaswamy和Ozcan,2014)。
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引用次数: 0
Being a woman in a “man’s work”: effects of gender roles on occupational commitment and life satisfaction of women 在“男人的工作”中做女人:性别角色对女性职业承诺和生活满意度的影响
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-28 DOI: 10.1108/mrr-01-2022-0019
M. Çetin, Ümit Şevi̇k, Özgür Kökalan
PurposeBased on the role congruity theory (RCT), this study aims to determine the effects of gender roles on life satisfaction and occupational commitment levels of female employees working in law enforcement.Design/methodology/approachHypotheses were tested through a series of hierarchical regression analyses on the data collected from 394 female respondents who are having their first year in law enforcement.FindingsBoth male and female gender roles were positively related to the life satisfaction levels of women working in law enforcement. Female gender role was also positively linked to higher levels of occupational commitment. The link between male gender role and occupational commitment was nonlinear; therefore, the positive relationship between the variables turns into a negative one for higher levels of male gender role.Originality/valueThis study furthers the understanding of RCT and its implications regarding how gender roles link to work-related outcomes, especially for women working in a male-dominated work context.
目的基于角色一致性理论(RCT),研究性别角色对执法女性员工生活满意度和职业承诺水平的影响。设计/方法/方法通过对从394名第一年执法的女性受访者收集的数据进行一系列分层回归分析,对假设进行了检验。结果男性和女性的性别角色与女性执法人员的生活满意度水平呈正相关。女性的性别角色也与较高的职业承诺水平呈正相关。男性性别角色与职业承诺之间呈非线性关系;因此,随着男性性别角色水平的提高,变量之间的正相关关系变为负相关关系。原创性/价值本研究进一步理解了随机对照试验及其对性别角色与工作结果之间的关系的影响,特别是对于在男性主导的工作环境中工作的女性。
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引用次数: 0
Barriers to adopting automated organisational decision-making through the use of artificial intelligence 通过使用人工智能进行自动化组织决策的障碍
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-27 DOI: 10.1108/mrr-09-2021-0701
Dawid Booyse, C. Scheepers
PurposeWhile artificial intelligence (AI) has shown its promise in assisting human decision, there exist barriers to adopting AI for decision-making. This study aims to identify barriers in the adoption of AI for automated organisational decision-making. AI plays a key role, not only by automating routine tasks but also by moving into the realm of automating decisions traditionally made by knowledge or skilled workers. The study, therefore, selected respondents who experienced the adoption of AI for decision-making.Design/methodology/approachThe study applied an interpretive paradigm and conducted exploratory research through qualitative interviews with 13 senior managers in South Africa from organisations involved in AI adoption to identify potential barriers to using AI in automated decision-making processes. A thematic analysis was conducted, and AI coding of transcripts was conducted and compared to the manual thematic coding of transcripts with insights into computer vs human-generated coding. A conceptual framework was created based on the findings.FindingsBarriers to AI adoption in decision-making include human social dynamics, restrictive regulations, creative work environments, lack of trust and transparency, dynamic business environments, loss of power and control, as well as ethical considerations.Originality/valueThe study uniquely applied the adaptive structuration theory (AST) model to AI decision-making adoption, illustrated the dimensions relevant to AI implementations and made recommendations to overcome barriers to AI adoption. The AST offered a deeper understanding of the dynamic interaction between technological and social dimensions.
虽然人工智能(AI)在辅助人类决策方面已经显示出其前景,但采用人工智能进行决策存在障碍。本研究旨在确定采用人工智能进行自动化组织决策的障碍。人工智能扮演着关键角色,不仅可以自动化日常任务,还可以进入传统上由知识或熟练工人做出的自动化决策领域。因此,该研究选择了经历过采用人工智能进行决策的受访者。设计/方法/方法本研究采用了一种解释性范式,并通过对来自南非参与人工智能采用的组织的13名高级管理人员的定性访谈进行了探索性研究,以确定在自动化决策过程中使用人工智能的潜在障碍。我们进行了主题分析,对转录本进行了人工智能编码,并将其与人工转录本的主题编码进行了比较,从而深入了解了计算机与人工生成的编码。根据调查结果,建立了一个概念性框架。在决策中采用人工智能的障碍包括人类社会动态、限制性法规、创造性工作环境、缺乏信任和透明度、动态商业环境、失去权力和控制,以及道德考虑。独创性/价值本研究将自适应结构理论(AST)模型独特地应用于人工智能决策采用,说明了与人工智能实施相关的维度,并提出了克服人工智能采用障碍的建议。技术研究小组对技术和社会层面之间的动态相互作用有了更深入的了解。
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引用次数: 2
Explaining the unsuccessful relationships between brand awareness and behavioral intention: a serial mediation study 解释品牌意识与行为意向之间的不成功关系:一项系列中介研究
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-27 DOI: 10.1108/mrr-09-2021-0689
Pranakusuma Sudhana, N. Noermijati, A. Hussein, N. K. Indrawati
Purpose This paper aims to explain the unsuccessful relationship between the awareness of prominent international education brands and enrollment intention. Design/methodology/approach A serial mediation model encompassing perceived congruity and brand attitude was developed and tested using the PLS-SEM technique, involving 132 respondents. Findings The results revealed that the awareness of international education brands, subsequently perceived as internally congruent with the prospective students’ self-image in terms of resource sufficiency, will yield enrollment intention by forming the desired brand attitude. Research limitations/implications This paper includes generalizability as its limitation, with suggestions to undertake the broader scope of studies. Future research could examine other variables to enhance the model. Practical implications This paper presents theoretical and managerial implications for higher education branding and marketing. Originality/value To the best of the authors’ knowledge, this study could be the first to discuss the international university landscape in Indonesia. In addition, the proposed model could be a plausible framework for explaining the intention to accept not only international education brands but also other brands of goods and services, thereby benefiting both educational and consumer research.
目的本文旨在解释国际知名教育品牌意识与入学意愿之间的不成功关系。设计/方法/方法采用PLS-SEM技术建立了一个包含感知一致性和品牌态度的系列中介模型,并对其进行了测试,涉及132名受访者。结果发现,国际教育品牌的认知,在资源充足性方面被认为与未来学生的自我形象内在一致,将通过形成期望的品牌态度而产生入学意向。研究的局限性/意义本文的局限性包括概括性,并建议进行更广泛的研究范围。未来的研究可以检验其他变量来增强模型。本文提出了高等教育品牌和营销的理论和管理意义。原创性/价值据作者所知,这项研究可能是第一个讨论印尼国际大学景观的研究。此外,所提出的模型可能是一个合理的框架,可以解释不仅接受国际教育品牌,而且接受其他品牌的商品和服务的意图,从而有利于教育和消费者研究。
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引用次数: 0
Influence of personality on skepticism toward online services information, consumer stress, and health: an experimental investigation 人格对网络服务信息、消费者压力和健康怀疑态度的影响:一项实验调查
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-27 DOI: 10.1108/mrr-12-2021-0875
Raja Ahmed Jamil, Syed Rameez ul Hassan, T. Khan, Rahman Shah, Sanaullah Nazir
PurposeThis study aims to investigate the influence of personality characteristics (risk-aversion and self-consciousness) on skepticism toward online services information (STOSI), consumer stress and health.Design/methodology/approachA between-subjects experiment (n = 228) was designed to compare effects based on third-party organization endorsement (TPO endorsed vs nonendorsed).FindingsResults revealed that personality characteristics positively influenced STOSI, which in turn escalated consumer stress. Furthermore, consumer stress predicted detrimental effects on consumer health (increased blood pressure and heartbeat). Regarding TPO endorsements, both the risk-aversive and self-conscious consumers showed lesser STOSI when exposed to TPO-endorsed ads compared with nonendorsed ads.Originality/valueThis study is one of the first to examine the effects of consumer personality on consumer health through STOSI and consumer stress. In addition, the remedial roles of TPO in coping with STOSI and consumer stress also accumulate to the novelty of this study.
目的探讨人格特征(风险规避和自我意识)对网络服务信息怀疑论、消费者压力和健康的影响。设计/方法/方法受试者间实验(n = 228)旨在比较基于第三方组织认可(TPO认可与非TPO认可)的效果。研究结果显示,人格特征对STOSI有正向影响,而STOSI反过来又加剧了消费者的压力。此外,消费者压力预示着对消费者健康的不利影响(血压和心跳增加)。对于TPO代言,风险厌恶型和自我意识型消费者在看到TPO代言广告时,其STOSI值均低于非TPO代言广告。原创性/价值本研究首次通过STOSI值和消费者压力来考察消费者个性对消费者健康的影响。此外,TPO在应对STOSI和消费者压力方面的补救作用也积累了本研究的新颖性。
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引用次数: 0
The impact of lean production on sustainable organizational performance: the moderating effect of industry 4.0 technologies adoption 精益生产对可持续组织绩效的影响:工业4.0技术采用的调节效应
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-26 DOI: 10.1108/mrr-06-2022-0448
Lyn Liq Ooi, S. Teh, Peck Yeng Sharon Cheang
PurposeA paradigm shift of industry revolution 4.0 is made possible by technological advances that constitute a reversal of conventional lean production (LP) processes. In addition, there is increasing pressure on the manufacturing industry to manage operations responsibly towards the environmental and social impact, on top of the economic. These have motivated the manufacturing industry to identify approaches to implementing LP to achieve sustainable organizational performance. Hence, this study aims to examine the moderating role of industry 4.0 technologies adoption in the relationship between LP and sustainable organizational performance.Design/methodology/approachThis study proposed a research framework on the relationship between LP and sustainable organizational performance supported by LP theory and triple bottom line theory, with industry 4.0 technologies adoption as a moderator. A quantitative survey method was used in this study for data collection. The respondents in this study were middle or top management in manufacturing companies, including directors, managers, supervisors and coordinators. To investigate the demographic variables of respondents, descriptive statistics were generated by using IBM Statistical Packages for the Social Sciences. For measurement and structural model evaluations, partial least square structural equation modelling was used.FindingsBased on the proposed research framework in this study, supplier feedback, just-in-time delivery, supplier development, customer involvement, pull system, continuous flow, set-up time reduction (STR), statistical process control, total productive maintenance (TPM) and employee involvement are the dimensions for LP. This study revealed that industry 4.0 technologies adoption positively moderated the relationships of five LP dimensions towards a sustainable organizational performance, namely, supplier feedback, supplier development, continuous flow, STR and TPM.Originality/valueThis study provided insights that would enable practitioners to better strategize the co-existence of LP and industry 4.0 technologies adoption in mutually supporting sustainable organizational performance (environmental, social and economic).
目的工业革命4.0的范式转变是由技术进步实现的,这些技术进步构成了传统精益生产(LP)过程的逆转。此外,制造业面临着越来越大的压力,除了经济影响外,还要负责任地管理运营,以应对环境和社会影响。这些促使制造业确定实施LP的方法,以实现可持续的组织绩效。因此,本研究旨在检验工业4.0技术的采用在LP和可持续组织绩效之间的关系中的调节作用。设计/方法论/方法本研究以工业4.0技术的采用为调节因子,在LP理论和三重底线理论的支持下,提出了一个关于LP与可持续组织绩效关系的研究框架。本研究采用了定量调查的方法进行数据收集。本研究的受访者是制造业公司的中层或高层管理人员,包括董事、经理、监事和协调员。为了调查受访者的人口统计变量,使用IBM社会科学统计软件包生成描述性统计数据。对于测量和结构模型评估,使用偏最小二乘结构方程建模。发现基于本研究提出的研究框架,供应商反馈、准时交付、供应商发展、客户参与、拉动系统、连续流程、设置时间缩短(STR)、统计过程控制、全面生产维护(TPM)和员工参与是LP的维度。本研究表明,工业4.0技术的采用积极调节了五个LP维度与可持续组织绩效的关系,即供应商反馈、供应商发展、持续流动,STR和TPM.Originality/value这项研究提供了一些见解,使从业者能够更好地制定LP和工业4.0技术在相互支持可持续组织绩效(环境、社会和经济)方面的共存战略。
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引用次数: 0
Motivating language and employees’ need satisfaction to service quality: conservation of resources and speech act theories 语言激励与员工对服务质量的需求满足:资源保护与言语行为理论
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-14 DOI: 10.1108/mrr-10-2022-0720
Md Karim Rabiul, Md. Kamrul Hasan, M. H. Miraz, R. Karim
PurposeDrawing on conservation of resources (CoR) and speech act theories, the authors tested the relationship between managers’ motivating language (ML) and employee service quality and psychological relatedness and competence as mediating variables between their associations.Design/methodology/approachUsing a convenient sampling technique, the authors collected 366 hotel employees’ opinions in Malaysia and analysed them in partial least squares-structural equation modelling.FindingsThree forms of ML, psychological competence and relatedness correlate with employees’ service quality. Although direction-giving language is correlated with competence, empathetic and meaning-making language are not; thus, competence only mediates the relationship between direction-giving language and service quality. Three types (direction-giving, empathetic and meaning-making) of managers’ communication are correlated with relatedness; thus, relatedness mediates the association between the three types of language and service quality.Practical implicationsHospitality managers are encouraged to enhance psychological relatedness and competence by practising an appropriate ML. Psychological relatedness and competence are significant mechanisms that enlighten the effects of supervisory communicant on service quality, indicating employees’ need satisfaction should be improved.Originality/valueOur study contributes to speech act and CoR theories by explaining the relationship between ML, psychological relatedness, competence and service quality.
目的运用资源守恒(CoR)和言语行为理论,检验了管理者的激励语言(ML)与员工服务质量之间的关系,以及作为中介变量的心理相关性和能力。设计/方法/方法使用方便的抽样技术,作者收集了马来西亚366名酒店员工的意见,并在偏最小二乘结构方程模型中进行了分析。发现ML、心理能力和关联性三种形式与员工的服务质量相关。尽管给予指导的语言与能力相关,但移情和意义创造的语言则不相关;因此,能力只是指导语言和服务质量之间的中介关系。管理者沟通的三种类型(给予方向、移情和意义创造)与关联性相关;因此,关联性介导了这三种语言与服务质量之间的联系。实践意义鼓励酒店管理者通过实践适当的ML.来增强心理相关性和能力.心理相关性和胜任力是启发监督沟通者对服务质量影响的重要机制,表明员工的需求满意度应该得到提高。独创性/价值我们的研究通过解释ML、心理相关性、能力和服务质量之间的关系,为言语行为和CoR理论做出了贡献。
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引用次数: 0
Mandatory gender quotas: the impact on board and committee meetings 强制性性别配额:对董事会和委员会会议的影响
Q2 MANAGEMENT Pub Date : 2023-06-12 DOI: 10.1108/mrr-03-2021-0243
Tatiana Mazza, Katia Furlotti, Alice Medioli, Veronica Tibiletti
Purpose This study aims to test whether the introduction of a gender quota impacts functioning of boards of directors and internal committees thanks to female capacity in effort norms, cognitive conflicts and use of skills. Design/methodology/approach This paper uses a difference-in-differences method to trace the staggered mandatory adoption of gender quotas on boards on Italian listed firms, representing the regulative institution pillar of institutional theory. Findings This paper find that mandatory adopter firms have more frequent internal committee meetings and less frequent board of directors’ meetings after the introduction of the law. This confirms that the regulation re-prioritizes work in internal committees, thanks to women effort, capacity to resolution and use of skills. Originality/value This research provides empirical evidence on female contribution and on the impact that a specific mandatory regulation, as regulative institutional pillar, can have on board organization, showing how gender characteristics influence board functioning in terms of meetings.
本研究旨在检验性别配额的引入是否会因女性在努力规范、认知冲突和技能使用方面的能力而影响董事会和内部委员会的运作。设计/方法/方法本文采用差异中的差异方法来追踪意大利上市公司董事会错开强制采用性别配额的情况,这代表了制度理论的监管制度支柱。研究发现,强制实行企业法后,企业内部委员会会议频率增加,董事会会议频率降低。这证实,由于妇女的努力、解决问题的能力和技能的使用,该条例重新确定了内部委员会工作的优先次序。独创性/价值本研究提供了关于女性贡献以及作为监管制度支柱的特定强制性法规对董事会组织的影响的经验证据,显示了性别特征如何影响董事会在会议方面的运作。
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引用次数: 1
Workplace ostracism and cyberloafing: a social cognitive perspective 职场排斥与网络闲逛:一个社会认知视角
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-08 DOI: 10.1108/mrr-07-2022-0490
K. Koay, Catherine Hui Yi Lai
PurposeThe purpose of this study is to better understand the effect of workplace ostracism on cyberloafing by examining the mediating effect of moral disengagement. The role of organisational commitment as a moderator of the association between workplace ostracism and cyberloafing is also examined.Design/methodology/approachThe proposed hypotheses are tested with survey data collected from 243 employees among public listed companies in Malaysia. Data are analysed using partial least squares structural equation modelling.FindingsThe results show that workplace ostracism has a significant positive influence on cyberloafing. Furthermore, it is observed that workplace ostracism serves as a mediating factor in the link between workplace ostracism and cyberloafing. Finally, organisational commitment is revealed to have no significant moderating effect on the relationship between workplace ostracism and cyberloafing.Originality/valueTo the best of the authors’ knowledge, this is the first study to build and test a model based on social cognitive theory that examines the fundamental mechanisms through which workplace ostracism influences cyberloafing.
目的通过考察道德脱离的中介作用,更好地理解职场排斥对网络闲逛的影响。组织承诺作为工作场所排斥和网络闲逛之间的关联的调节器的作用也被检查。设计/方法/方法提出的假设是通过对马来西亚上市公司243名员工的调查数据进行检验的。数据分析采用偏最小二乘结构方程模型。研究结果表明,职场排斥对网络闲逛有显著的正向影响。此外,我们还观察到,工作场所排斥是工作场所排斥与网络闲逛之间联系的中介因素。最后,研究发现组织承诺对工作场所排斥与网络闲逛的关系没有显著的调节作用。原创性/价值据作者所知,这是第一个建立和测试基于社会认知理论的模型的研究,该模型检验了工作场所排斥影响网络闲逛的基本机制。
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引用次数: 0
The relationship between job burnout and intention to change occupation in the accounting profession: the mediating role of psychological well-being 会计职业倦怠与转业意愿的关系:心理健康的中介作用
IF 2.6 Q2 MANAGEMENT Pub Date : 2023-06-02 DOI: 10.1108/mrr-10-2022-0726
Lum Çollaku, M. Aliu, Skender Ahmeti
PurposeThis study aims to examine the relationship between job burnout, psychological well-being and intention to change occupation among accounting professionals. It focuses on the role of psychological well-being in explaining the link between job burnout and intention to change occupation.Design/methodology/approachData were collected with the help of a structured questionnaire. The final sample includes 218 accounting professionals in the private sector. To test the hypothesized model in this study, IBM AMOS ver26 was used to perform the structural equation modeling (SEM).FindingsThe results of this study show that job burnout has a positive impact on the intention to change occupation and a negative impact on psychological well-being. In addition, psychological well-being was found to mediate the relationship between job burnout and intention to change occupation.Practical implicationsThis study provides important implications for accounting firms and recommends that they implement the necessary practices to increase the psychological well-being of accounting staff to reduce job burnout and intention to change occupation.Originality/valueThis work complements current studies in the field of accounting by highlighting the intermediary role of psychological well-being on the relationship between job burnout and intention to change profession among accounting professionals.
目的本研究旨在探讨会计专业人员的工作倦怠、心理健康和转行意愿之间的关系。它侧重于心理健康在解释工作倦怠和转行意愿之间的联系方面的作用。设计/方法/方法借助结构化问卷收集数据。最后的样本包括218名私营部门的会计专业人员。为了验证本研究中的假设模型,使用IBM AMOS ver26进行结构方程建模(SEM)。研究结果表明,工作倦怠对换职业的意愿有积极影响,对心理健康有消极影响。此外,心理幸福感在工作倦怠和转行意愿之间起中介作用。实践启示本研究为会计师事务所提供了重要启示,并建议会计师事务所采取必要的措施来提高会计人员的心理健康,以减少工作倦怠和转行意愿。原创性/价值这项工作通过强调心理健康在会计专业人员职业倦怠和转行意愿之间关系的中介作用,补充了当前会计领域的研究。
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引用次数: 0
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Management Research Review
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