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Mistreated but Still Resilient! Unraveling the Role of Servant Leadership in Mitigating the Adverse Consequences of Care Recipients' Incivility 被误解但仍有韧性!揭示仆人式领导在减轻护理对象不文明行为不良后果中的作用
IF 6.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-09-17 DOI: 10.1002/hrm.22251
Ahmed Mohammed Sayed Mostafa, Zeynep Y. Yalabik, Ceyda Maden Eyiusta, Monica Zaharie, Gaye Ozcelik
In many countries, social care workers suffer from mistreatment from social care recipients. Such mistreatment poses a significant challenge from the human resource management (HRM) perspective as finding and retaining competent social care workers is a global challenge. However, only a few studies focus on the relationship between such mistreatment and social care workers' job and psychological resources. Drawing on the conservation of resources (COR) theory, our study sheds light on the relationship between social care recipients' incivility and the resilience of social care workers. Specifically, our study examines the mediating role of work meaningfulness on the care recipient incivility–care worker resilience link, and the moderating role of servant leadership on this mediated relationship. To test the proposed moderated mediation model, two studies were conducted in social care organizations in England (n = 248) and Romania (n = 296). Our results revealed that perceived care recipient incivility is indirectly and negatively related to care workers' resilience by undermining their perceptions of work meaningfulness. Moreover, when social care workers work under a servant leader, this indirect relationship becomes weaker. The discussion elaborates on the findings of our model as well as the theoretical and practical implications for the management of human resources in social care organizations.
在许多国家,社会护理人员受到社会护理对象的虐待。从人力资源管理(HRM)的角度来看,这种虐待是一项重大挑战,因为寻找和留住称职的社会护理人员是一项全球性挑战。然而,只有少数研究关注这种虐待与社会护理人员的工作和心理资源之间的关系。借鉴资源保护(COR)理论,我们的研究揭示了社会护理对象的不文明行为与社会护理人员的抗压能力之间的关系。具体来说,我们的研究探讨了工作意义在受助者不文明行为与社工抗逆力之间的中介作用,以及仆人式领导在这一中介关系中的调节作用。为了验证所提出的调节中介模型,我们在英格兰(n = 248)和罗马尼亚(n = 296)的社会护理组织中进行了两项研究。我们的研究结果表明,护理人员感知到的护理对象不文明行为会削弱他们对工作意义的感知,从而间接地与护理人员的复原力产生负相关。此外,当社会护理人员在仆人式领导下工作时,这种间接关系会变得更弱。讨论详细阐述了我们的模型研究结果,以及对社会护理组织人力资源管理的理论和实践意义。
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引用次数: 0
Relational incongruence in neurodiverse workgroups: Practices for cultivating autistic employee authenticity and belonging 神经多元化工作组中的关系不协调:培养自闭症员工真实性和归属感的做法
IF 6.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-08-22 DOI: 10.1002/hrm.22248
Natalie H. Longmire, Timothy J. Vogus, Adrienne Colella
Although much research has sought to understand how employees come to align themselves with the social norms and routines of their workgroups, management theory has largely overlooked the possibility that such alignment might be fundamentally at odds with what it means to be autistic. Autism, which accounts for a large share of organizational neurodiversity, is associated with seeing and processing the world differently from the non‐autistic societal norm. In the workplace, autistic employees often experience barriers to inclusion, in large part due fundamental dissimilarities in how they interact with and connect to others. To identify the barriers to autistic employees' workgroup inclusion, we develop a multilevel framework centered around relational incongruence, or differences in patterns of interrelating across (autistic and non‐autistic) neurotypes. We propose that non‐autistic workgroup norms (e.g., for the use of imprecise language) exacerbate relational incongruence, which in turn hinders experiences of authenticity and belonging for the autistic workgroup member. Finally, we identify managerial practices (e.g., relational job crafting) that are likely to protect against the negative consequences of relational incongruence, by fostering workgroup climates of normalized variance in patterns of interrelating and shared understandings across neurotypes.
尽管很多研究都在试图了解员工是如何使自己与工作群体的社会规范和常规保持一致的,但管理理论在很大程度上忽视了这种一致可能与自闭症的含义存在根本冲突的可能性。自闭症在组织神经多样性中占很大比例,它与非自闭症社会规范不同地看待和处理世界。在工作场所,自闭症员工经常会遇到融入障碍,这在很大程度上是由于他们与他人互动和联系的方式存在根本差异。为了识别自闭症员工融入工作团体的障碍,我们开发了一个多层次框架,其核心是关系不协调,即(自闭症和非自闭症)神经类型之间相互关系模式的差异。我们提出,非自闭症工作组规范(如使用不精确语言)加剧了关系不协调,这反过来又阻碍了自闭症工作组成员的真实性和归属感体验。最后,我们确定了一些管理实践(如关系工作设计),这些实践可以通过促进神经类型间相互关系和共同理解模式的正常化差异,来防止关系不协调带来的负面影响。
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引用次数: 0
Workforce neurodiversity and workplace avoidance behavior: The role of inclusive leadership, relational energy, and self‐control demands 劳动力神经多样性与职场逃避行为:包容性领导力、关系能量和自我控制需求的作用
IF 6.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-08-13 DOI: 10.1002/hrm.22249
Qaisar Iqbal, Sabrina D. Volpone, Katarzyna Piwowar‐Sulej
We draw on job demands‐resources theory to develop and test a model that explores the direct and indirect (through relational energy) impact of inclusive leadership on workplace avoidance behaviors for neurodivergent employees. We also examine the moderating role of personal self‐control demands in the relationship between relational energy and workplace avoidance. We tested our model using partial least square ‐ structural equation modeling analysis with data collected using a time‐lagged data collection in a sample of 215 neurodiverse employees working in multinational companies across the Gulf Cooperation Council region (i.e., Saudi Arabia, United Arab Emirates, Oman). The findings demonstrate that inclusive leaders mitigate workplace avoidance behavior in neurodivergent employees. That is, inclusive leaders create an environment that contributes to the cultivation of employees' personal relational energy resources. Then, high levels of relational energy interact with employees' level of personal demands (i.e., impulse control, resisting distractions) to reduce workplace avoidance behaviors. Our work speaks to the integrated role of demands and resources in workplaces that can thwart avoidance behaviors for neurodivergent employees.
我们借鉴了工作需求-资源理论,建立并测试了一个模型,该模型探讨了包容性领导对神经变异员工工作场所回避行为的直接和间接(通过关系能量)影响。我们还研究了个人自我控制需求在关系能量与职场回避之间的调节作用。我们使用偏最小二乘法--结构方程模型分析法,对海湾合作委员会地区(即沙特阿拉伯、阿拉伯联合酋长国、阿曼)跨国公司中 215 名神经多样性员工的样本数据进行了时滞数据收集,并对模型进行了检验。研究结果表明,包容性领导能减轻神经多面性员工的职场回避行为。也就是说,包容性领导者创造的环境有助于培养员工的个人关系能量资源。然后,高水平的关系能量与员工的个人需求水平(即冲动控制、抵制分心)相互作用,从而减少工作场所回避行为。我们的研究表明,工作场所中的需求和资源的综合作用可以挫败神经变异员工的逃避行为。
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引用次数: 0
Relational spirals and thriving: A longitudinal investigation of older workers 关系螺旋与欣欣向荣:对老年工人的纵向调查
IF 6.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-08-10 DOI: 10.1002/hrm.22241
Rajiv K. Amarnani, Miaojia Huang, Prashant Bordia, Imogen Sykes‐Bridge, Patrick Raymund James M. Garcia
Thriving is believed to occur when employees feel a sense of progress and momentum in the organization. This conceptual basis for thriving is inherently temporal—implying an underlying individual change process—which sets thriving apart from other well‐being criteria in the Human Resource Management literature. However, surprisingly little research has demonstrated and unpacked the change and development processes that lead to thriving. In this article, we develop and test a theoretical model of the dynamic origins of thriving in a socially important context: the aging workforce. Specifically, we propose that older workers thrive when they experience relational spirals: a deepening of the employee‐organization relationship as psychological contracts and role expansion drive each other in a mutually reinforcing spiral. Results from a large‐scale nationally representative longitudinal study of 3370 Australian older workers—spanning 1.5 years and three time points—support the proposed model. Older workers' relational psychological contracts and role expansion formed a mutually reinforcing spiral process over time which ultimately led to higher levels of thriving. These results held even after imposing autoregressive control of lagged variables at earlier time points, and after accounting for the contributions of transactional psychological contracts to the spiral process. Our theorizing and empirical approach brings dynamic processes to the forefront of HR research on thriving, and points to implications for the role of HR in successful aging.
当员工在组织中感受到进步和动力时,他们就会感到欣欣向荣。欣欣向荣的这一概念基础本身就具有时间性--意味着潜在的个人变化过程--这使得欣欣向荣有别于人力资源管理文献中的其他幸福标准。然而,令人惊讶的是,很少有研究证明和揭示导致欣欣向荣的变化和发展过程。在这篇文章中,我们针对老龄化劳动力这一重要的社会背景,建立并测试了一个关于欣欣向荣的动态起源的理论模型。具体来说,我们提出,当老年员工经历关系螺旋上升时,他们就会茁壮成长:随着心理契约和角色扩展在相互促进的螺旋上升中相互推动,员工与组织之间的关系也会加深。我们对 3370 名澳大利亚老年员工进行了一项具有全国代表性的大规模纵向研究,研究时间跨度为 1.5 年,研究对象包括三个时间点,研究结果为我们提出的模型提供了支持。随着时间的推移,老年工作者的关系心理契约和角色扩展形成了一个相互加强的螺旋过程,最终导致更高水平的繁荣。即使对早期时间点的滞后变量进行自回归控制,并考虑到交易型心理契约对螺旋过程的贡献,这些结果仍然成立。我们的理论化和实证方法将动态过程带到了关于欣欣向荣的人力资源研究的前沿,并指出了人力资源在成功老龄化中的作用。
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引用次数: 0
Crystal clear: How leaders and coworkers together shape role clarity and well‐being for employees in social care 清晰明了:领导和同事如何共同塑造社会关怀领域员工的角色清晰度和幸福感
IF 6.6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-22 DOI: 10.1002/hrm.22245
Nate Zettna, Cheryl Yam, Arian Kunzelmann, Vivien W. Forner, Shanta Dey, Mina Askovic, Anya Johnson, Helena Nguyen, Anupama Jolly, Sharon K. Parker
Working in social care is fraught with challenges fueled by changing policies, funding structures, societal expectations, and high relational demands, leaving employees in this sector particularly vulnerable to poor well‐being. In this study, we focus on the importance of a supportive work context—specifically coworker instrumental support and leaders' role clarity—in enabling employee role clarity, and how this can foster better mental health and reduce fatigue from ongoing changes in the sector. We ran a multilevel moderated mediation model on a sample of 270 social care employees matched with 47 leaders across two disability care organizations in Australia. Results showed that coworker instrumental support promotes role clarity, which in turn is associated with lower psychological distress and change fatigue, and higher job satisfaction. The positive relationship between coworker instrumental support and role clarity, and the subsequent relationships with well‐being, were stronger when employees had leaders who themselves had role clarity. Our findings highlight the importance of a supportive work context and role clarity as malleable levers in enabling a sustainable social care workforce and provide new theoretical and practical insights for human resource management in the social care sector.
在社会护理领域工作充满了挑战,不断变化的政策、资金结构、社会期望以及对关系的高要求都助长了这种挑战,使得该领域的员工特别容易出现幸福感不佳的问题。在本研究中,我们重点研究了支持性工作环境(特别是同事的工具性支持和领导者的角色清晰度)在促进员工角色清晰度方面的重要性,以及这如何能够促进心理健康并减轻该行业持续变化所带来的疲劳感。我们对澳大利亚两家残疾人护理机构的 270 名社会护理员工和 47 名领导者进行了多层次调节模型试验。结果表明,同事的工具性支持可促进角色清晰度,而角色清晰度又与较低的心理压力和变革疲劳以及较高的工作满意度相关。当员工的领导者本身具有角色清晰度时,同事的工具性支持与角色清晰度之间的积极关系以及随后与幸福感之间的关系就会更加密切。我们的研究结果凸显了支持性工作环境和角色清晰度作为可塑杠杆在实现可持续的社会护理人员队伍中的重要性,并为社会护理行业的人力资源管理提供了新的理论和实践见解。
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引用次数: 0
Bridges and gatekeepers: Employees' willingness to refer qualified candidates on the autism spectrum 桥梁和守门人:员工推荐自闭症谱系合格候选人的意愿
IF 6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-21 DOI: 10.1002/hrm.22247
Daniela Lup, Esther Canonico

Recruiting neurodiverse talent has increasingly featured on the organizational diversity agenda, yet recruitment practices geared toward locating and attracting neurodivergent candidates remain understudied. While research and practice have shown that employee referral is one of the channels through which a significant part of new talent is recruited, little is known about employees' willingness to refer qualified social contacts who are neurodivergent. We address this limitation by investigating employees' willingness to refer highly qualified candidates on the autism spectrum and some conditions under which they are more or less likely to refer such candidates. We explore these aspects in a study of working individuals, using a mixed-method approach. The quantitative analysis shows that disclosure of an autism condition to potential referrers might pose some advantage, in that it increases the likelihood of being referred, but this advantage accrues only to male candidates. Furthermore, cues that hint at the social dimension of the “ideal worker,” commonly used in job recruitment materials, are the strongest deterrent for referrers. The qualitative analysis of the reasons behind decisions to refer sheds light on some mechanisms that might explain these findings.

招聘神经多样性人才已越来越多地出现在组织多样性议程上,然而,针对寻找和吸引神经多样性候选人的招聘实践仍未得到充分研究。虽然研究和实践表明,员工推荐是招聘新人才的重要渠道之一,但人们对员工是否愿意推荐合格的神经多面性社会联系人却知之甚少。针对这一局限性,我们调查了员工推荐自闭症谱系高素质应聘者的意愿,以及在哪些条件下他们更愿意或更不愿意推荐此类应聘者。我们在一项针对在职人士的研究中,采用混合方法对这些方面进行了探讨。定量分析显示,向潜在的推荐人披露自闭症情况可能会带来一些优势,即增加了被推荐的可能性,但这种优势只针对男性候选人。此外,招聘材料中常用的暗示 "理想工作者 "的社会维度的线索对推荐人的威慑力最大。对做出推荐决定背后原因的定性分析揭示了一些可能解释这些发现的机制。
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引用次数: 0
Factors shaping the employment outcomes of neurodivergent and neurotypical people: Exploring the role of flexible and homeworking practices 影响神经分裂者和神经畸形者就业结果的因素:探索弹性工作制和在家工作制的作用
IF 6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-11 DOI: 10.1002/hrm.22243
Layla J. Branicki, Stephen Brammer, Mark Brosnan, Aida Garcia Lazaro, Susan Lattanzio, Linda Newnes

Supporting neurodivergent-inclusive workplaces is an increasingly important consideration in Human Resource Management (HRM). While a strengths-based approach to neurodivergence has been advocated, empirical evidence regarding the effectiveness of HRM practices that support high-quality employment outcomes for neurodivergent people is lacking. Drawing on a nationally representative sample of over 25,000 people in the United Kingdom, we examine the influence of neurodivergence on multiple employment outcomes, including employment status, underemployment, employment precarity, job tenure, and hourly wages. We theorize and empirically examine how flexible- and homeworking practices moderate the effects of neurodivergence on employment outcomes. Our findings show that neurodivergent people are twice as likely to be in precarious employment and more than 10 times as likely to be in temporary employment compared to neurotypical people. Neurodivergent individuals are also significantly more likely to experience underemployment and have lower employment tenure; however, controlling for other factors, we find no significant differences in hourly wages. We find that flexible working practices can substantially improve employment outcomes for neurodivergent people, raising significant questions regarding the role of HRM in enabling more neurodiverse workplaces. We critically reflect on the implications of our findings for policy, practice, and future research.

在人力资源管理(HRM)中,支持神经变异者包容性工作场所是一个日益重要的考虑因素。虽然基于优势的神经变异方法已得到提倡,但有关支持神经变异者高质量就业结果的人力资源管理实践的有效性却缺乏实证证据。我们以英国超过 25000 人的全国代表性样本为基础,研究了神经多态性对多种就业结果的影响,包括就业状况、就业不足、就业不稳定性、工作期限和时薪。我们从理论和实证角度研究了灵活工作和在家工作的做法如何缓和神经异质性对就业结果的影响。我们的研究结果表明,与神经畸形人相比,神经分化人就业不稳定的几率是神经畸形人的两倍,从事临时工作的几率是神经畸形人的 10 倍以上。此外,神经发育异常者就业不足和就业期限较短的几率也明显更高;然而,在控制了其他因素后,我们发现他们的时薪并无显著差异。我们发现,灵活的工作方式可以大大改善神经变异者的就业结果,这就提出了人力资源管理在促进神经变异者就业方面所扮演角色的重要问题。我们批判性地反思了我们的发现对政策、实践和未来研究的影响。
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引用次数: 0
Commitment capital: Bridging the gap between organizational commitment and human capital resources 承诺资本:缩小组织承诺与人力资本资源之间的差距
IF 6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-09 DOI: 10.1002/hrm.22246
Jim Andersén, Christian Jansson

Even though, the human resource management literature has highlighted the importance of having employees that are committed to the organization, research on strategic human capital has yet to fully consider how commitment is related to human capital resources. In order to overcome the dominant individual-level conceptualization of commitment and to detail how commitment affects human capital resources, we develop the unit-level concept of commitment capital, which we divide into three levels: affiliative commitment capital, affinitive commitment capital, and absolute commitment capital. These conceptualizations are based on a 10-year case study and incorporate commitment into a strategic human capital framework, thus bridging the current gap between organizational commitment and human capital resources.

尽管人力资源管理文献强调了员工对组织承诺的重要性,但有关战略人力资本的研究尚未充分考虑承诺与人力资本资源之间的关系。为了克服个人层面的承诺概念,并详细说明承诺如何影响人力资本资源,我们提出了单位层面的承诺资本概念,并将其分为三个层次:附属承诺资本、亲和承诺资本和绝对承诺资本。这些概念基于一项为期 10 年的案例研究,并将承诺纳入战略性人力资本框架,从而弥合了当前组织承诺与人力资本资源之间的差距。
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引用次数: 0
Gender promotion gaps across business units in a multiunit organization: Supply- and demand-side drivers 多单位组织中各业务单位的性别晋升差距:供需双方的驱动因素
IF 6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-07 DOI: 10.1002/hrm.22244
Monika Hamori, Denis Monneuse, Zhaoyi Yan

Drawing on gender role and gender queuing theories, we employ a multi-stage process model to investigate demand- and supply-side drivers of gender promotion gaps and to explore variations in these gaps across different business units within an organization. Analyzing 9 years of personnel records from a multiunit European bank, we find that the gender promotion gap is influenced by both supply-side and demand-side factors. Specifically, women are less likely than men to express a motivation to change to a new job or move to a different unit within the bank. Those who do express such motivation are as likely as men to be reassigned to new roles, but their moves are less likely to constitute promotions than are men's moves. Furthermore, gender promotion gaps vary significantly within the organization itself. Business units with the most significant gaps are in regions that have fewer available organizational positions to move into, diminishing women's motivation to seek such moves, and have jobs with numerous incumbents, decreasing women's chances to get a new job or secure a promotion upon doing so. This study extends gender role theory by creating a unified theoretical model that incorporates both employee and employer gender role perceptions as drivers of promotions. It contributes to gender queuing theory by demonstrating the theory's relevance to promotion outcomes.

借鉴性别角色和性别排队理论,我们采用了一个多阶段过程模型来研究性别晋升差距的供需驱动因素,并探讨这些差距在组织内不同业务部门之间的差异。通过分析一家拥有多个部门的欧洲银行 9 年的人事记录,我们发现性别晋升差距受到供需两方面因素的影响。具体来说,与男性相比,女性不太可能表达更换新工作或调往银行内不同部门的动机。那些表达了这种动机的女性与男性一样有可能被重新分配到新的岗位,但她们的调动比男性的调动更不可能构成晋升。此外,组织内部的性别晋升差距也有很大不同。差距最明显的业务单位所在区域,可供选择的组织职位较少,从而降低了女性寻求此类调动的积极性,而且这些单位的职位有很多现任者,从而降低了女性获得新工作或在获得新工作后获得晋升的机会。本研究扩展了性别角色理论,建立了一个统一的理论模型,将员工和雇主的性别角色观念都纳入了晋升的驱动因素。它通过证明性别排队理论与晋升结果的相关性,为性别排队理论做出了贡献。
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引用次数: 0
Chasing two hares at once: The effects of goal orientation (in)congruence in teams 同时追赶两只野兔:团队中目标取向(不)一致的影响
IF 6 2区 管理学 Q1 MANAGEMENT Pub Date : 2024-07-07 DOI: 10.1002/hrm.22242
Wonbin Sohn, Jean-François Harvey

Organizations must excel at what they do well while also learning new ways of operating to achieve long-term success. Work teams may thus find themselves pursuing contradictory objectives to support the organization's strategy. We investigated teams' goal orientation (in)congruence and its impact on task meaningfulness and, ultimately, performance, hypothesizing the potential pitfalls of teams simultaneously pursuing both learning- and performance-goal orientations. Three-wave, multisource data were collected from 109 teams at a large North American mortgage company. In a polynomial regression and response surface analytical framework, team task meaningfulness—and subsequent team performance—was enhanced when teams had greater divergence between their learning- and performance-goal orientations but suffered when both goal orientations were more aligned. Our investigation thus revealed the potential pitfalls of teams simultaneously pursuing both learning- and performance-goal orientations. We discuss the theoretical contributions of the team goal orientation incongruence effect substantiated in this study, as well as implications for practice and future research.

组织必须在自己擅长的领域精益求精,同时学习新的运作方式,以取得长期成功。因此,工作团队可能会发现自己为支持组织战略而追求的目标相互矛盾。我们研究了团队目标取向的(不)一致性及其对任务意义和最终绩效的影响,并假设了团队同时追求学习和绩效目标取向的潜在隐患。我们从北美一家大型抵押贷款公司的 109 个团队中收集了三波多源数据。在多项式回归和响应面分析框架中,当团队的学习目标和绩效目标之间存在较大差异时,团队任务的意义和随后的团队绩效就会得到提高;而当团队的学习目标和绩效目标更加一致时,团队任务的意义和随后的团队绩效就会受到影响。因此,我们的调查揭示了团队同时追求学习目标和绩效目标的潜在隐患。我们讨论了本研究证实的团队目标导向不一致效应的理论贡献,以及对实践和未来研究的启示。
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引用次数: 0
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Human Resource Management
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