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The Illusion of Performance Management 绩效管理的错觉
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-17 DOI: 10.1002/hrm.70016
Kevin R. Murphy

Despite the wide adoption of performance management by organizations, there is little evidence that performance management works. In this paper, I critique both the methods and the goals of performance management. First, I note that performance management, through its reliance on top-down decision making, robs workers of autonomy and responsibility. Next, I note that two of the three major components of performance management (aligning job performance goals with the strategic goals of the organization and using frequent informal feedback to manage performance) are flawed, and that efforts to manage performance using these tools are likely to fail. Rather than relying on managing performance, organizations should follow decades of research on supportive leadership and focus on supporting and facilitating performance rather than managing it. I call for more empirical research to evaluate the effectiveness of performance management and the effects of the various tools used to manage performance.

尽管组织广泛采用绩效管理,但很少有证据表明绩效管理有效。在本文中,我批判了绩效管理的方法和目标。首先,我指出,绩效管理依赖于自上而下的决策,剥夺了员工的自主权和责任感。接下来,我注意到绩效管理的三个主要组成部分中的两个(使工作绩效目标与组织的战略目标保持一致,以及使用频繁的非正式反馈来管理绩效)存在缺陷,并且使用这些工具来管理绩效的努力可能会失败。与其依赖绩效管理,组织应该遵循几十年来对支持性领导的研究,把重点放在支持和促进绩效上,而不是管理绩效。我呼吁进行更多的实证研究,以评估绩效管理的有效性以及用于管理绩效的各种工具的效果。
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引用次数: 0
The ABCs of Quiet Quitting: A Bifurcated Framework of Its Passive and Deliberate Types 安静辞职的abc:一个被动与刻意的分型框架
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-14 DOI: 10.1002/hrm.70015
Fizza Kanwal, Niken Putri, Samantha L. Jordan, Virginie Lopez-Kidwell, Gargi Sawhney, Rhonda K. Reger, Ashish Bijlani

Our multi-study, mixed-methods research introduces a novel framework of quiet quitting and distinguishes it from related constructs in the human resources and organizational behavior literature. Studies 1 and 2 employ topic modeling of social and news media data and qualitative content analysis of in-depth interviews with self-identified quiet quitters, respectively, to examine how social media users, journalists, and quiet quitters define quiet quitting and describe its antecedents and consequences. Drawing on Kahn's framework of disengagement, we develop a bifurcated framework of quiet quitting comprising passive and deliberate types, each with distinct affective, cognitive, and behavioral dimensions. Study 3 uses a quasi-Q-sort methodology to compare passive and deliberate quiet quitting with existing human resources and organizational behavior constructs and reveals that quiet quitting is a novel concept, with its passive and deliberate types being distinct from nomologically related constructs. Our bifurcated framework makes valuable theoretical contributions and offers nuanced practical implications for organizations, establishing a solid foundation for future research to treat quiet quitting as a discrete phenomenon, moving the conversation beyond debating its academic relevance.

我们的多研究、混合方法研究引入了一个新的安静辞职框架,并将其与人力资源和组织行为学文献中的相关结构区分开来。研究1和研究2分别采用社会和新闻媒体数据的主题建模和对自我认定的安静戒烟者的深度访谈的定性内容分析,来研究社交媒体用户、记者和安静戒烟者如何定义安静戒烟,并描述其前因和后果。根据Kahn的脱离框架,我们开发了一个分岔的安静退出框架,包括被动和故意类型,每一种都有不同的情感、认知和行为维度。研究3采用准q排序方法将被动和故意安静辞职与现有的人力资源和组织行为结构进行比较,发现安静辞职是一个新的概念,其被动和故意类型与形态学相关的结构不同。我们的分岔框架做出了有价值的理论贡献,并为组织提供了微妙的实际意义,为未来的研究奠定了坚实的基础,将安静辞职视为一种离散现象,使对话超越了对其学术相关性的辩论。
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引用次数: 0
Employee Age and the Work–Family Interface: A Meta-Analysis and Framework Integrating Life Span and Life Course Perspectives 员工年龄与工作家庭界面:一个整合寿命与生命历程视角的元分析与框架
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-14 DOI: 10.1002/hrm.70007
Ellen Ernst Kossek, Andrew Yu, Shaun Pichler, Jiayun Xu

Research on the relationship between age and the work–family interface (WFI) is critical to effective human resource management. Yet, findings remain inconsistent and lack theoretical integration. We conducted a meta-analysis (k = 256, n = 186,109) integrating lifespan and life course perspectives to develop a model of the relationship between age and the WFI. Drawing on socio-emotional selectivity theory (SEST), a prevalent lifespan approach, results reveal a significant linear relationship between age and the WFI, with variation contingent on the construct and directionality. Age was negatively associated with work-to-family conflict, family-to-work conflict, and family-to-work enrichment, and positively associated with work-to-family enrichment and work–family balance. We integrated a life course view to examine how personal (gender, race, age cohort), situational (job, marital status), and contextual (national, global) factors moderate these relationships. Declines in work-to-family conflict with age occurred for men but not women, suggesting a widening gender gap for older compared to younger workers. The negative association between age and work-to-family conflict was stronger than for family-to-work conflict among older adults (over age 50 cohort) and professionals. Younger adult workers under 30 reported significant work-to-family conflict. The relationship between age and the WFI was significantly moderated by national (U.S., Non-U.S.) and global (Global North, Global South) contexts, with the strength of age-related patterns in work–family conflict varying by gender and job status. Our results highlight that future HRM studies and organizational practice should focus on advancing age-inclusive policies to better address the increasingly varied age and work–family relationships across many employee subgroups.

研究年龄与工作家庭界面的关系对有效的人力资源管理具有重要意义。然而,研究结果仍然不一致,缺乏理论整合。我们进行了一项荟萃分析(k = 256, n = 186,109),整合了寿命和生命历程的观点,以建立年龄与WFI之间关系的模型。利用社会情绪选择理论(一种流行的寿命方法),结果显示年龄与WFI之间存在显著的线性关系,其变化取决于结构和方向性。年龄与工作与家庭冲突、家庭与工作冲突、家庭与工作充实呈负相关,与工作与家庭充实、工作与家庭平衡呈正相关。我们整合了生命历程的观点来研究个人(性别、种族、年龄队列)、情境(工作、婚姻状况)和情境(国家、全球)因素如何调节这些关系。随着年龄的增长,工作与家庭的冲突在男性中有所减少,但在女性中没有,这表明,与年轻员工相比,年长员工的性别差距正在扩大。年龄与工作与家庭冲突之间的负相关比老年人(50岁以上)和专业人士中家庭与工作冲突的负相关更强。30岁以下的年轻成年员工报告了严重的工作与家庭冲突。年龄与工作家庭冲突之间的关系被国家(美国、非美国)和全球(全球北方、全球南方)背景显著调节,工作家庭冲突中年龄相关模式的强度因性别和工作地位而异。我们的研究结果强调,未来的人力资源管理研究和组织实践应侧重于推进年龄包容性政策,以更好地解决许多员工群体中年龄和工作家庭关系日益多样化的问题。
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引用次数: 0
That's Not What I Was Promised! Psychological Contracts and Quiet Quitting 那不是我得到的承诺!心理契约和安静戒烟
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-12 DOI: 10.1002/hrm.70011
Truit W. Gray, Anna M. Zabinski, Sherry (Qiang) Fu, Tanja R. Darden

The phrase “quiet quitting” has become a popular topic within the workplace and academia. However, the nomological network of quiet quitting is unclear. We contribute to quiet quitting research by incorporating organizational justice and job characteristics theories with a psychological contract and social exchange lens to illuminate antecedents and outcomes of quiet quitting. Prior to doing so, we address the conceptual and measurement challenges that threaten the knowledge accumulation of quiet quitting research. Using a qualitative study (N = 42) and prior research, we disentangle quiet quitting from its antecedents and outcomes to define it as intentionally performing to the minimum requirements of the job. We then develop a measure of quiet quitting across a subject matter expert review (N = 51), a naïve rater review (N = 90), and an assessment of the measure's psychometric properties (N = 198). Finally, we assess our conceptual model (N = 540) and find that psychological contract fulfillment has a negative indirect effect on quiet quitting through job satisfaction. Furthermore, psychological contract breach increases quiet quitting through job satisfaction. We find that quiet quitting subsequently increases CWBs and decreases OCBs. Our findings point toward an optimistic outlook: by accurately communicating expectations regarding organizational justice and job characteristics, human resource managers may be able to limit the prevalence of quiet quitting and subsequent detrimental behaviors within their organizations.

“安静辞职”已经成为职场和学术界的热门话题。然而,悄无声息戒烟的生理网络尚不清楚。我们将组织公正和工作特征理论与心理契约和社会交换的视角结合起来,阐明了安静辞职的前因和结果,为安静辞职研究做出了贡献。在此之前,我们解决了威胁到安静戒烟研究知识积累的概念和测量挑战。通过一项定性研究(N = 42)和先前的研究,我们将安静辞职与其前因和结果分开,将其定义为有意地按照工作的最低要求行事。然后,我们通过主题专家评论(N = 51)、naïve评分者评论(N = 90)和对该措施的心理测量特性的评估(N = 198)开发了一种安静戒烟的测量方法。最后,我们评估了我们的概念模型(N = 540),发现心理契约履行通过工作满意度对安静辞职有负向的间接影响。此外,心理契约违约通过工作满意度增加悄然离职。我们发现安静戒烟随后增加了CWBs,减少了OCBs。我们的研究结果指向一个乐观的前景:通过准确地传达对组织公正和工作特征的期望,人力资源经理可能能够限制组织内悄然辞职和随后的有害行为的流行。
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引用次数: 0
Best of Both Worlds: The Benefits of Hybrid Work Compared With Remote and In-Person Roles 两全其美:与远程和面对面的角色相比,混合工作的好处
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-07 DOI: 10.1002/hrm.70013
Gretchen Decker, William P. Butler, John P. Meriac

Divergent viewpoints have been shared regarding “return to office” mandates, which have aimed to reverse trends toward increased remote work. Employees affected by such recent mandates have generally reacted unfavorably, in many instances deciding to leave their organization, or in other instances withdrawing efforts. A recent trend that has been discussed as related to this issue is “quiet quitting”, which in part refers to withholding extra effort beyond satisfying minimum job requirements. Drawing from Self-Determination Theory and Psychological Contract Theory, we investigated work arrangements that may foster different work outcomes, including behaviors associated with quiet quitting, such as neglect, reduced voice, and reduced citizenship behavior. Specifically, we examined differences in employee attitudes and behaviors as a function of three work modalities, including (1) fully in-person, (2) fully remote, and (3) hybrid work. Results generally indicated more favorable outcomes for employees in a hybrid modality compared with in-person or remote roles.

对于旨在扭转远程工作增加趋势的“重返办公室”规定,人们持有不同的观点。受这些最近的命令影响的员工通常反应不佳,在许多情况下决定离开他们的组织,或者在其他情况下撤回努力。最近讨论的一个与这个问题相关的趋势是“安静辞职”,这在一定程度上指的是在满足最低工作要求之外不付出额外的努力。根据自我决定理论和心理契约理论,我们调查了可能促进不同工作结果的工作安排,包括与安静辞职相关的行为,如忽视、减少声音和减少公民行为。具体来说,我们研究了三种工作模式下员工态度和行为的差异,包括(1)完全面对面工作,(2)完全远程工作和(3)混合工作。结果普遍表明,与面对面或远程角色相比,混合模式的员工获得了更有利的结果。
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引用次数: 0
Exploring Coworker Perceptions of and Reactions to Quiet Quitting 探索同事对安静辞职的看法和反应
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-08-07 DOI: 10.1002/hrm.70014
Andrew A. Bennett, Rhett T. Epler, Veronica L. Thomas, Daroon Jalil

Quiet quitting is a relatively new phenomenon that has quickly caught the attention of both practitioners and academics. With the world of work becoming increasingly interconnected, we contribute to the discourse by approaching quiet quitting from the novel perspective of understanding how others in the workplace perceive those who engage in quiet quitting. To do so, we first provide a formalized definition of quiet quitting and differentiate coworkers' perceptions of quiet quitting from similar psychological constructs (Studies 1–3). We then examine employee responses to coworkers engaging in quiet quitting with a qualitative study (Study 4) and vignette design (Study 5), finding that as an employee's perception of coworker quiet quitting increases, supportive behaviors decrease and workplace incivility behaviors towards the coworker increase. The effect on workplace incivility behaviors is moderated by self-rated quiet quitting, such that employees who had higher self-rated quiet quitting were more likely to engage in incivility towards a coworker regardless of whether their coworker was quiet quitting. Overall, by exploring quiet quitting observed by a coworker, we provide a different perspective on this construct and extend past research to show how employees feel about and react to a coworker's quiet quitting behaviors.

安静戒烟是一种相对较新的现象,它很快引起了从业者和学术界的注意。随着工作世界变得越来越相互关联,我们从了解工作场所其他人如何看待那些从事安静辞职的人的新角度来探讨安静辞职,从而为这一话语做出贡献。为此,我们首先提供了安静辞职的正式定义,并将同事对安静辞职的看法与类似的心理结构区分开来(研究1-3)。然后,我们通过定性研究(研究4)和小插图设计(研究5)来检查员工对同事安静辞职的反应,发现随着员工对同事安静辞职的感知增加,支持行为减少,工作场所对同事的不文明行为增加。对工作场所不文明行为的影响被自评安静辞职所缓和,例如,自评安静辞职的员工更有可能对同事采取不文明行为,无论他们的同事是否安静辞职。总的来说,通过探索同事观察到的安静辞职,我们提供了一个不同的视角来看待这个结构,并扩展了过去的研究,以显示员工对同事安静辞职行为的感受和反应。
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引用次数: 0
Addressing Contextual Pressures and Challenges in Social Care: The Prospects of Multi-Actor Engagement With Strategic HRM 解决社会关怀中的环境压力和挑战:战略人力资源管理中多参与者参与的前景
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-07-29 DOI: 10.1002/hrm.70000
Alina Baluch, Dora Scholarios, Ian Cunningham, Philip James, Eva Jendro, Stewart Johnstone

Drawing on an exemplary case of strategic HRM in a nonprofit social care provider responding to a recruitment and retention crisis, this article offers evidence for a multi-actor, recursive model of HRM implementation. We examine how multi-actor engagement with strategic HRM reinforces or modifies intended HRM, and how this engagement is shaped by external and internal contextual pressures in nonprofit social care organizations. Through an in-depth qualitative study, we shed light on the internal process dynamics that not only engender a shared understanding of intended HRM strategy and practice among key organizational actors (convergence) but also allow for local deviation (divergence) that forges a more adequate response to workforce challenges. Our study contributes to theory on the social dynamics of HRM implementation within wider institutional contexts while highlighting the limits of a business-oriented HRM system for delivering a sustainable workforce within social care.

借鉴一个非营利性社会关怀提供者应对招聘和保留危机的战略人力资源管理的典型案例,本文为人力资源管理实施的多参与者递归模型提供了证据。我们研究了战略性人力资源管理的多参与者参与是如何加强或修改预期的人力资源管理的,以及这种参与是如何由非营利社会关怀组织的外部和内部背景压力塑造的。通过深入的定性研究,我们揭示了内部过程动力学,它不仅在关键组织参与者(趋同)之间产生对预期的人力资源管理战略和实践的共同理解,而且还允许局部偏差(分歧),从而形成对劳动力挑战的更充分的响应。我们的研究有助于在更广泛的制度背景下实现人力资源管理的社会动态理论,同时强调了在社会关怀中提供可持续劳动力的以业务为导向的人力资源管理系统的局限性。
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引用次数: 0
HPWP Climate, Collective Well-Being, and Firm Performance in SMEs: An Exchange Perspective HPWP环境、集体幸福感与中小企业绩效:一个交换视角
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-07-28 DOI: 10.1002/hrm.70005
Chloé Tuteleers, Sophie De Winne, Patrick Wessa, Bart Wille

Research on High-Performance Work Practices (HPWP) typically examines employees' aggregated HPWP perceptions and their impact on organizational outcomes. We argue that variability in these perceptions also matters due to its impact on collective exchange relationships. We integrate the aggregated (mean) level HPWP perceptions and variability regarding HPWP perceptions to identify four HPWP climate types: a strong HPWP climate (high mean, low variability) and three weak HPWP climates—unshared high (high variability, high mean), shared low (low variability, low mean), and unshared low (high variability, low mean). Using data from 695 employees in 72 Belgian SMEs, we find that a strong HPWP climate is optimal as it relates to the highest collective social and lowest economic exchange levels, which are—in turn—associated with high collective affective organizational commitment (CAOC) and subjective firm performance. However, it is also linked to high collective exhaustion, showing that aligning organizational and workforce interests is not always possible. As regards the weak climates, they are suboptimal, with shared low climates being particularly detrimental. Even though these climates can be fruitful for firm performance, they are linked to lower levels of CAOC, which can be harmful for SMEs that rely heavily on the effort and engagement of their employees. These findings show that investing in HPWP is fruitful for SMEs, even though they have limited financial means, and that SMEs also need to handle the inherent tensions present in HRM.

高绩效工作实践研究(HPWP)通常考察员工对高绩效工作实践的总体认知及其对组织结果的影响。我们认为,由于对集体交换关系的影响,这些观念的可变性也很重要。我们整合了关于HPWP感知的总体(平均)水平的HPWP感知和变异性,以确定四种HPWP气候类型:强HPWP气候(高平均值,低变异性)和三种弱HPWP气候——非共享高(高变异性,高平均值)、共享低(低变异性,低平均值)和非共享低(高变异性,低平均值)。利用来自72家比利时中小企业的695名员工的数据,我们发现一个强大的HPWP氛围是最优的,因为它与最高的集体社会交换水平和最低的经济交换水平有关,这反过来又与高集体情感组织承诺(CAOC)和主观企业绩效相关。然而,它也与高度的集体疲劳有关,这表明组织和员工的利益并不总是一致的。至于弱气候,它们是次优的,共同的低气候尤其有害。尽管这些环境对公司绩效有益,但它们与较低的cac水平有关,这对严重依赖员工努力和参与的中小企业来说可能是有害的。这些发现表明,投资于HPWP对中小企业是富有成效的,即使他们有有限的财务手段,中小企业也需要处理人力资源管理中存在的内在紧张关系。
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引用次数: 0
Classification Performance of Supervised Machine Learning to Predict Human Resource Management Outcomes: A Meta-Analysis Using Cross-Classified Multilevel Modeling 有监督机器学习预测人力资源管理结果的分类性能:使用交叉分类多层模型的元分析
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-07-28 DOI: 10.1002/hrm.70012
Adam J. Vanhove, Brooke Z. Graham, Tatjana Titareva, Alisa Udomvisawakul

Using signal detection theory, we meta-analyzed existing research testing the classification performance of supervised machine learning (ML) models applied in human resource (HR) contexts. Our meta-analysis contained 6605 effect sizes cross-nested by study (N1 = 249) and unique dataset (N2 = 152). We conducted separate cross-classified multilevel modeling analyses predicting six different classification performance indices. We tested hypotheses regarding the effects of algorithm type, sample size, number of predictors used, the number of outcome classes, and outcome class imbalance on model classification performance. Boosting and random forest algorithms performed best across classification performance indices. However, both come at relatively great computational expense, and solutions can be difficult to explain. Decision trees were the best-performing algorithms with relatively lower computational expense and easily interpretable solutions. We found limited evidence for the effect of sample size on classification performance. We found stronger support suggesting that using more predictors to train machine learning models results in better classification performance, but only when those predictors have substantive value. Finally, we found strong evidence that outcome class imbalance influences classification performance indices differently. More imbalanced outcome classes are associated with higher accuracy scores, which can be misleading, and lower precision and F1 scores, which may be better estimates of true classification performance. Our findings provide valuable insights into developing ML tools better suited to support HR functions.

利用信号检测理论,我们对现有研究进行了meta分析,测试了在人力资源(HR)环境中应用的监督机器学习(ML)模型的分类性能。我们的meta分析包含6605个交叉嵌套的效应量(N1 = 249)和独特的数据集(N2 = 152)。我们进行了单独的交叉分类多层次建模分析,预测了六种不同的分类性能指标。我们测试了算法类型、样本量、使用的预测因子数量、结果类别数量和结果类别不平衡对模型分类性能的影响的假设。增强算法和随机森林算法在分类性能指标上表现最好。然而,这两种方法的计算成本都相对较高,而且解决方案可能难以解释。决策树是性能最好的算法,具有相对较低的计算开销和易于解释的解。我们发现样本大小对分类性能影响的证据有限。我们发现了更强的支持,表明使用更多的预测器来训练机器学习模型可以获得更好的分类性能,但前提是这些预测器具有实质性价值。最后,我们发现结果类不平衡对分类绩效指标的影响是不同的。更不平衡的结果类别与更高的准确性分数相关,这可能会产生误导,而更低的精度和F1分数可能是对真实分类性能的更好估计。我们的发现为开发更适合支持人力资源职能的机器学习工具提供了有价值的见解。
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引用次数: 0
From Workplace-Based to Work-Related Violence: Reframing HRM Research and Practice in the Era of Growing Tensions 从基于工作场所的暴力到与工作相关的暴力:在日益紧张的时代重新构建人力资源管理研究和实践
IF 9 2区 管理学 Q1 MANAGEMENT Pub Date : 2025-07-26 DOI: 10.1002/hrm.70010
Fang Lee Cooke, Chidozie Umeh, Zhou Jiang, Shuang Ren

Violence at work has traditionally been conceptualized in human resource management (HRM) as workplace-based violence—an episodic, interpersonal issue occurring within bounded organizational settings. This perspective article adopts the term work-related violence as a more expansive and timely framing, encompassing physical, psychological, and symbolic harm related to work but occurring across dispersed geographies, identities, relationships, and organizational arrangements. It contends that prevailing HRM frameworks remain ill-equipped to address these fragmented and often unacknowledged harms, particularly as work becomes increasingly hybrid, precarious, and digitally mediated. Drawing on interdisciplinary scholarship, we advance a multilevel and multistakeholder analytical framework that theorizes violence as relational and spatially unbounded, embedded across micro (identity and employees' lived experience, and psychological factors), meso (organizational culture, HRM systems and silencing mechanisms), and macro (regulatory, ideological, and institutional) levels. The framework further identifies underexplored domains of violence within HRM, including employee-perpetrated violence, ideologically motivated aggression, and the critical role of community-based interventions in mitigating harm. In doing so, the article contributes to HRM theory by problematizing the spatial and behavioral assumptions underpinning conventional approaches to workplace violence. We argue for a broadened research and practice agenda that expands the field's analytical and operational capacity, calling for the development of HRM models that are structurally, institutionally, and ideologically attuned to violence emerging from inequality, institutional complicity, and the broader political economies of contemporary work.

在人力资源管理(HRM)中,工作中的暴力传统上被定义为基于工作场所的暴力——一种在有限的组织环境中发生的偶发性人际问题。这篇观点文章采用了“与工作有关的暴力”这一术语,作为一个更广泛和及时的框架,包括与工作有关的身体、心理和象征性伤害,但发生在分散的地域、身份、关系和组织安排之间。它认为,当前的人力资源管理框架仍然无法解决这些分散的、往往未被承认的危害,特别是在工作变得越来越混杂、不稳定和数字化媒介的情况下。利用跨学科的学术研究,我们提出了一个多层次和多利益相关者的分析框架,将暴力理论化为关系和空间无界,嵌入微观(身份和员工的生活经验,以及心理因素),中观(组织文化,人力资源管理系统和沉默机制)和宏观(监管,意识形态和制度)层面。该框架进一步确定了人力资源管理中未被充分探索的暴力领域,包括员工实施的暴力,意识形态动机的侵略,以及社区干预在减轻伤害方面的关键作用。在这样做的过程中,这篇文章通过质疑支撑传统工作场所暴力方法的空间和行为假设,为人力资源管理理论做出了贡献。我们主张扩大研究和实践议程,扩大该领域的分析和操作能力,呼吁开发人力资源管理模式,这些模式在结构上、制度上和意识形态上与不平等、制度共谋和当代工作中更广泛的政治经济学所产生的暴力相适应。
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引用次数: 0
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Human Resource Management
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