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Factors influencing user experience in AI chat systems – a satisfaction study based on factor analysis and linear regression 影响人工智能聊天系统用户体验的因素--基于因素分析和线性回归的满意度研究
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-05-07 DOI: 10.1108/k-10-2023-2237
JiaMan Xing, Qianling Jiang

Purpose

Since the introduction of the outstanding web AI chat system, ChatGPT, it has caused a significant impact in both academia and the business world. Many studies have started to explore its potential applications in various fields. However, there is a lack of research from the perspective of user experience. To fill this theoretical gap and provide a theoretical basis for the operation and design of related services, this study plans to develop a set of evaluation scales for AI chat system user experience and explore the relationship between various factors and user satisfaction.

Design/methodology/approach

This study obtained 41 evaluation indicators through literature review and user research. Subsequently, these indicators were used as questionnaire items, combined with satisfaction metrics. A total of 515 questionnaires were distributed, and factor analysis and linear regression were employed to determine the specific elements influencing user experience and the user satisfaction model.

Findings

This study found that the factors influencing user experience are usefulness, accuracy, logical inference, interactivity, growth, anthropomorphism, convenience, credibility, ease of use, creativity, and security. Among these factors, only accuracy, anthropomorphism, creativity, and security indirectly influence satisfaction through usefulness, while the rest of the factors have a direct positive impact on user satisfaction.

Originality/value

This study provides constructive suggestions for the design and operation of related services and serves as a reference for future theoretical research in this area.

目的自从杰出的网络人工智能聊天系统 ChatGPT 问世以来,它在学术界和商业界都产生了重大影响。许多研究已经开始探索它在各个领域的潜在应用。然而,从用户体验角度出发的研究还很缺乏。为了填补这一理论空白,为相关服务的运营和设计提供理论依据,本研究计划开发一套人工智能聊天系统用户体验评价量表,并探讨各种因素与用户满意度之间的关系。随后,这些指标被用作问卷项目,并与满意度指标相结合。研究结果本研究发现,影响用户体验的因素包括有用性、准确性、逻辑推理、交互性、成长性、拟人化、便利性、可信性、易用性、创造性和安全性。在这些因素中,只有准确性、拟人化、创造性和安全性通过有用性间接影响了满意度,其余因素都对用户满意度有直接的积极影响。
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引用次数: 0
Time-frequency connectedness between electricity prices in Romania and its determinants in the competitive markets 罗马尼亚电价之间的时频关联性及其在竞争市场中的决定因素
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-05-07 DOI: 10.1108/k-01-2024-0268
Irina Alexandra Georgescu, Simona Vasilica Oprea, Adela Bâra

Purpose

In this paper, we aim to provide an extensive analysis to understand how various factors influence electricity prices in competitive markets, focusing on the day-ahead electricity market in Romania.

Design/methodology/approach

Our study period began in January 2019, before the COVID-19 pandemic, and continued for several months after the onset of the war in Ukraine. During this time, we also consider other challenges like reduced market competitiveness, droughts and water scarcity. Our initial dataset comprises diverse variables: prices of essential energy sources (like gas and oil), Danube River water levels (indicating hydrological conditions), economic indicators (such as inflation and interest rates), total energy consumption and production in Romania and a breakdown of energy generation by source (coal, gas, hydro, oil, nuclear and renewable energy sources) from various data sources. Additionally, we included carbon certificate prices and data on electricity import, export and other related variables. This dataset was collected via application programming interface (API) and web scraping, and then synchronized by date and hour.

Findings

We discover that the competitiveness significantly affected electricity prices in Romania. Furthermore, our study of electricity price trends and their determinants revealed indicators of economic health in 2019 and 2020. However, from 2021 onwards, signs of a potential economic crisis began to emerge, characterized by changes in the normal relationships between prices and quantities, among other factors. Thus, our analysis suggests that electricity prices could serve as a predictive index for economic crises. Overall, the Granger causality findings from 2019 to 2022 offer valuable insights into the factors driving energy market dynamics in Romania, highlighting the importance of economic policies, fuel costs and environmental regulations in shaping these dynamics.

Originality/value

We combine principal component analysis (PCA) to reduce the dataset’s dimensionality. Following this, we use continuous wavelet transform (CWT) to explore frequency-domain relationships between electricity price and quantity in the day-ahead market (DAM) and the components derived from PCA. Our research also delves into the competitiveness level in the DAM from January 2019 to August 2022, analyzing the Herfindahl-Hirschman index (HHI).

目的本文旨在提供广泛的分析,以了解各种因素如何影响竞争性市场中的电价,重点关注罗马尼亚的日前电力市场。设计/方法/途径我们的研究始于 2019 年 1 月,即 COVID-19 大流行之前,并在乌克兰战争爆发后持续了数月。在此期间,我们还考虑了市场竞争力下降、干旱和缺水等其他挑战。我们的初始数据集包含多种变量:基本能源(如天然气和石油)的价格、多瑙河水位(表明水文条件)、经济指标(如通货膨胀率和利率)、罗马尼亚的能源消费和生产总量,以及各种数据源提供的按能源来源(煤炭、天然气、水力、石油、核能和可再生能源)分列的能源发电量。此外,我们还纳入了碳证书价格以及电力进出口和其他相关变量的数据。该数据集是通过应用程序接口(API)和网络搜刮收集的,然后按日期和时间进行了同步。此外,我们对电价趋势及其决定因素的研究揭示了 2019 年和 2020 年的经济健康指标。然而,从 2021 年开始,潜在经济危机的迹象开始显现,其特点是价格和数量之间的正常关系发生了变化。因此,我们的分析表明,电价可以作为经济危机的预测指数。总体而言,2019 年至 2022 年的格兰杰因果关系研究结果为了解罗马尼亚能源市场动态的驱动因素提供了有价值的见解,突出了经济政策、燃料成本和环境法规在形成这些动态方面的重要性。随后,我们使用连续小波变换 (CWT) 来探索日前市场 (DAM) 的电价和电量与 PCA 得出的成分之间的频域关系。我们的研究还深入探讨了 2019 年 1 月至 2022 年 8 月 DAM 的竞争力水平,分析了赫芬达尔-赫希曼指数(HHI)。
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引用次数: 0
Is the incumbent crying or laughing: when does the entrant adopt the market expansion entry strategy? 在位者是哭还是笑:新进入者何时采取市场扩张进入战略?
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-05-06 DOI: 10.1108/k-01-2024-0109
Shu Wang, Dun Liu, Jiajia Nie

Purpose

It is only logical that a firm aims to make a profit after entering the market. However, some firms enter the market with the goal of market expansion and even burn money to pursue market share, which is counterintuitive in practice. To explore the theoretical foundations behind this rare phenomenon, this paper focuses on discussing the impact of the market expansion entry strategy on the entrant firm and the incumbent firm.

Design/methodology/approach

Using a game theory model of a supply chain with an incumbent and an entrant, this paper explores the mathematical conditions for the entrant to adopt either the traditional or the market expansion entry strategy and investigates the incumbent’s benefits and losses under different entry strategies.

Findings

The results show that when the market-expansion effect and the selling price ceiling are moderate, the entrant firm always adopts the market expansion entry strategy, and the incumbent firm obtains a free ride from the entrant firm and benefits from it. The entire industry profits and the industry consumer surplus are increased. In particular, we further investigate the cases in which the incumbent firm has a first-mover advantage or there is a troublesome cost, and the results confirm the aforementioned conclusions.

Originality/value

By considering market share as the entrant’s goal, this paper contributes to the dual-purpose literature. Moreover, based on the model’s mathematical results, this paper offers relevant management insights for the entrant and its stakeholders in the e-commerce platform.

目的 按理说,企业进入市场后的目标是盈利。然而,有些企业以市场扩张为目标进入市场,甚至烧钱追求市场份额,这在实践中是违背直觉的。为了探索这一罕见现象背后的理论基础,本文重点讨论了市场扩张进入战略对进入者企业和在位企业的影响。设计/方法/途径本文利用在位企业和进入者的供应链博弈论模型,探讨了进入者采取传统进入战略或市场扩张进入战略的数学条件,并研究了不同进入战略下在位企业的收益和损失。结果结果表明,当市场扩张效应和销售价格上限适中时,进入者企业总是采取市场扩张进入策略,在位企业从进入者企业那里获得了免费搭车的机会,并从中获益。整个行业的利润和行业消费者剩余都会增加。特别是,我们进一步研究了在位企业具有先发优势或存在麻烦成本的情况,结果证实了上述结论。原创性/价值通过将市场份额作为进入者的目标,本文为双重目的文献做出了贡献。此外,基于模型的数学结果,本文还为电子商务平台的进入者及其利益相关者提供了相关的管理启示。
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引用次数: 0
Social network group decision-making model considering interactions between trust relationships and opinion evolution 考虑信任关系与观点演变之间相互作用的社会网络群体决策模型
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-05-03 DOI: 10.1108/k-05-2023-0930
Jin Ma, Tong Wu

Purpose

Social network group decision-making (SNGDM) has rapidly developed because of the impact of social relationships on decision-making behavior. However, not only do social relationships affect decision-making behavior, but decision-making behavior also affects social relationships. Such complicated interactions are rarely considered in current research. To bridge this gap, this study proposes an SNGDM model that considers the interaction between social trust relationships and opinion evolution.

Design/methodology/approach

First, the trust propagation and aggregation operators are improved to obtain a complete social trust relationship among decision-makers (DMs). Second, the evolution of preference information under the influence of trust relationships is measured, and the development of trust relationships during consensus interactions is predicted. Finally, the iteration of consensus interactions is simulated using an opinion dynamics model. A case study is used to verify the feasibility of the proposed model.

Findings

The proposed model can predict consensus achievement based on a group’s initial trust relationship and preference information and effectively captures the dynamic characteristics of opinion evolution in social networks.

Originality/value

This study proposes an SNGDM model that considers the interaction of trust and opinion. The proposed model improves trust propagation and aggregation operators, determines improved preference information based on the existing trust relationships and predicts the evolution of trust relationships in the consensus process. The dynamic interaction between the two accelerates DMs to reach a consensus.

目的由于社会关系对决策行为的影响,社会网络群体决策(SNGDM)得到了迅速发展。然而,不仅社会关系会影响决策行为,决策行为也会影响社会关系。目前的研究很少考虑这种复杂的相互作用。为了弥补这一缺陷,本研究提出了一个 SNGDM 模型,该模型考虑了社会信任关系和意见演化之间的相互作用。设计/方法/途径首先,改进信任传播和聚合算子,以获得决策者(DMs)之间完整的社会信任关系。其次,测量信任关系影响下偏好信息的演变,并预测共识互动过程中信任关系的发展。最后,使用意见动力学模型模拟共识互动的迭代过程。本研究提出了一个考虑了信任和意见互动的 SNGDM 模型。所提出的模型改进了信任传播和聚合算子,在现有信任关系的基础上确定了改进的偏好信息,并预测了共识过程中信任关系的演变。两者之间的动态互动可加速 DM 达成共识。
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引用次数: 0
How do environmental, social and governance initiatives and controversies explain the firm efficiency of Chinese energy companies? 环境、社会和治理举措及争议如何解释中国能源企业的公司效率?
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-05-03 DOI: 10.1108/k-12-2023-2704
Qian Long Kweh, Irene Wei Kiong Ting, Chunya Ren, Jawad Asif

Purpose

This study investigates how the initiatives and controversies related to environmental, social and governance (ESG) explain firm efficiency.

Design/methodology/approach

Firstly, this study applies data envelopment analysis with the epsilon-based measure to estimate the firm efficiency of 80 companies in the Chinese energy sector in 2022. This approach accounts for the diversity and relative importance of inputs and outputs from a multidimensional perspective. Secondly, this study regresses the variables of ESG initiatives and controversies on the estimated firm efficiency scores through a generalised additive model, which can capture nonlinear patterns.

Findings

This study finds that a) the samples have i) about 49% room for improvement in efficiently optimising their resources and business outcomes and ii) the highest scores in governance initiatives, followed by social initiative. b) 69% of them have controversy scores that are greater than the average value. c) A cluster analysis indicates that companies with higher social initiatives have higher firm efficiency than their counterparts. d) ESG initiatives and controversies are nonlinearly related to firm efficiency.

Research limitations/implications

The findings have practical implications for policy makers and managers who prioritise ESG, particularly regarding (i) the need to examine firm performance from a multidimensional perspective, that is, to measure multiple inputs and outputs simultaneously, (ii) the nonlinearity of the nexus between ESG and efficiency in graphical forms, and (iii) the need to balance ESG initiatives and address ESG controversies.

Originality/value

This study integrates statistical approaches in examining and ensuring sustainable growth and efficiency within the Chinese energy sector and beyond.

本研究探讨了与环境、社会和治理(ESG)相关的倡议和争议如何解释企业效率。首先,本研究采用基于ε的数据包络分析法估算了 2022 年中国能源行业 80 家公司的企业效率。这种方法从多维角度考虑了投入和产出的多样性和相对重要性。其次,本研究通过广义加法模型,将 ESG 倡议和争议变量与估计的企业效率得分进行回归,从而捕捉非线性模式。研究结果本研究发现:a) 样本在有效优化资源和业务成果方面有 i) 约 49% 的改进空间;ii) 治理倡议得分最高,其次是社会倡议。d) ESG 倡议和争议与公司效率呈非线性关系。研究局限/意义研究结果对优先考虑 ESG 的政策制定者和管理者具有实际意义,尤其是在以下方面:(i) 需要从多维角度考察公司绩效,即同时衡量多种投入和产出;(ii) ESG 与效率之间的非线性关系以图表形式表示;(iii) 需要平衡 ESG 倡议和解决 ESG 争议。独创性/价值本研究整合了统计方法,以研究和确保中国能源行业内外的可持续增长和效率。
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引用次数: 0
Intelligent construction technology based information sharing network for prefabricated building supply chain: a social network analysis approach 基于智能建造技术的预制建筑供应链信息共享网络:一种社会网络分析方法
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-04-29 DOI: 10.1108/k-01-2024-0128
Rui Zhu, Lihong Li

Purpose

In the context of Industry 4.0, intelligent construction technologies (ICT) represented by information technology and networking will undoubtedly provide new impetus to the development of the prefabricated building supply chain (PBSC), but they will also bring various potential risks. So far, there is a large lack of research on the comprehensive consideration of the risks associated with the intelligent transformation of PBSC based on the information sharing perspective, and the critical risks and interactions are still unclear, making it difficult to identify efficient risk mitigation strategies. Therefore, this paper aims to reveal the interactions between stakeholders and clarify the critical risk nodes and interactions in information sharing of PBSC (IS-PBSC), and propose targeted risk mitigation strategies.

Design/methodology/approach

Firstly, this paper creatively delineates the risks and critical stakeholders of IS-PBSC. Secondly, Data is collected through questionnaires to understand the degree of risks impact. Thirdly, with the help of NetMiner 4 software, social network analysis is conducted and IS-PBSC risk network is established to reveal critical risk nodes and interactions. Finally, further targeted discussion of critical risk nodes, the effectiveness and reasonableness of the risk mitigation strategies are proposed and verified through NetMiner 4 software simulation.

Findings

The results show that the critical risks cover the entire process of information sharing, with the lack of information management norms and other information assurance-related risks accounting for the largest proportion. In addition, the government dominates in risk control, followed by other stakeholders. The implementation of risk mitigation strategies is effective, with the overall network density reduced by 41.15% and network cohesion reduced by 24%.

Research limitations/implications

In the context of Industry 4.0, ICT represented by information technology and networking will undoubtedly provide new impetus to the development of the PBSC, but they will also bring various potential risks. So far, there is a large lack of research on the comprehensive consideration of the risks associated with the intelligent transformation of PBSC based on the information sharing perspective, and the critical risks and interactions are still unclear, making it difficult to identify efficient risk mitigation strategies.

Originality/value

Based on the results of risk network visualization analysis, this paper proposes an ICT-based IS-PBSC mechanism that promotes the development of the integration of ICT and PBSC while safeguarding the benefits of various stakeholders.

目的 在工业 4.0 背景下,以信息技术和网络化为代表的智能建造技术(ICT)无疑将为预制装配式建筑供应链(PBSC)的发展提供新的动力,但同时也会带来各种潜在风险。迄今为止,基于信息共享视角综合考量预制装配式建筑供应链(PBSC)智能化转型相关风险的研究十分匮乏,关键风险及相互作用尚不明确,难以确定高效的风险化解策略。因此,本文旨在揭示利益相关者之间的互动关系,厘清PBSC(IS-PBSC)信息共享中的关键风险节点和互动关系,并提出有针对性的风险缓解策略。其次,通过问卷调查收集数据,了解风险的影响程度。第三,借助 NetMiner 4 软件进行社会网络分析,建立 IS-PBSC 风险网络,揭示关键风险节点和相互作用。研究结果表明,关键风险覆盖了信息共享的全过程,其中信息管理规范缺失等信息保障相关风险所占比例最大。此外,政府在风险控制方面占主导地位,其他利益相关者次之。风险缓解策略的实施效果显著,整体网络密度降低了 41.15%,网络凝聚力降低了 24%。研究局限/启示在工业 4.0 背景下,以信息技术和网络化为代表的信息通信技术无疑将为 PBSC 的发展提供新的动力,但也会带来各种潜在风险。迄今为止,基于信息共享视角综合考量 PBSC 智能化改造相关风险的研究大量缺乏,关键风险及相互作用尚不明确,难以确定高效的风险缓解策略。原创性/价值本文基于风险网络可视化分析结果,提出了基于 ICT 的 IS-PBSC 机制,在保障各利益相关方利益的同时,促进 ICT 与 PBSC 的融合发展。
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引用次数: 0
Can the text features of regulatory inquiry letters predict companies’ financial restatements? Evidence from China 监管问询函的文本特征能否预测公司的财务重述?来自中国的证据
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-04-26 DOI: 10.1108/k-12-2023-2605
Chao Zhang, Zenghao Cao, Zhimin Li, Weidong Zhu, Yong Wu

Purpose

Since the implementation of the regulatory inquiry system, research on its impact on information disclosure in the capital market has been increasing. This article focuses on a specific area of study using Chinese annual report inquiry letters as the basis. From a text mining perspective, we explore whether the textual information contained in these inquiry letters can help predict financial restatement behavior of the inquired companies.

Design/methodology/approach

Python was used to process the data, nonparametric tests were conducted for hypothesis testing and indicator selection, and six machine learning models were employed to predict financial restatements.

Findings

Some text feature indicators in the models that exhibit significant differences are useful for predicting financial restatements, particularly the proportion of formal positive words and stopwords, readability, total word count and certain textual topics. Securities regulatory authorities are increasingly focusing on the accounting and financial aspects of companies' annual reports.

Research limitations/implications

This study explores the textual information in annual report inquiry letters, which can provide insights for other scholars into research methods and content. Besides, it can assist with decision making for participants in the capital market.

Originality/value

We use information technology to study the textual information in annual report inquiry letters and apply it to forecast financial restatements, which enriches the research in the field of regulatory inquiries.

目的自监管问询制度实施以来,有关其对资本市场信息披露影响的研究日益增多。本文以中国的年报问询函为基础,聚焦于一个特定的研究领域。从文本挖掘的角度,探讨这些问询函中包含的文本信息是否有助于预测被问询公司的财务重述行为。设计/方法/途径使用Python处理数据,进行非参数检验进行假设检验和指标选择,并采用6个机器学习模型预测财务重述。研究结果模型中一些表现出显著差异的文本特征指标对预测财务重述是有用的,特别是形式上的阳性词和停止词的比例、可读性、总字数和某些文本主题。证券监管部门越来越重视公司年报中的会计和财务方面的内容。研究局限/意义本研究探讨了年报问询函中的文本信息,可以为其他学者提供研究方法和内容方面的启示。原创性/价值我们利用信息技术研究年报问询函中的文本信息,并将其应用于预测财务重述,丰富了监管问询领域的研究。
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引用次数: 0
Collaborative decision-making of the supply chain system considering green innovation capability 考虑绿色创新能力的供应链系统协同决策
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-04-19 DOI: 10.1108/k-10-2023-2183
Xiaotong Huang, Wentao Zhan, Chaowei Li, Tao Ma, Tao Hong

Purpose

Green innovation in supply chains is crucial for socioeconomic development and stability. Factors that influence collaborative green innovation in the supply chain are complex and diverse. Exploring the main influencing factors and their mechanisms is essential for promoting collaborative green innovation in supply chains. Therefore, this study analyzes how upstream and downstream enterprises in the supply chain collaborate to develop green technological innovations, thereby providing a theoretical basis for improving the overall efficiency of the supply chain and advancing green innovation technology.

Design/methodology/approach

Based on evolutionary game theory, this study divides operational scenarios into pure market and government-regulated operations, thereby constructing collaborative green innovation relationships in different scenarios. Through evolutionary analysis of various entities in different operational scenarios, combined with numerical simulation analysis, we compared the evolutionary stability of collaborative green innovation behavior in supply chains with and without government regulation.

Findings

Under pure market mechanisms, the higher the green innovation capability, the stronger the willingness of various entities to collaborate in green innovation. However, under government regulation, a decrease in green innovation capability increases the willingness to collaborate with various entities. Environmental tax rates and green subsidy levels promote collaborative innovation in the short term but inhibit collaborative innovation in the long term, indicating that policy orientation has a short-term impact. Additionally, the greater the penalty for collaborative innovation breaches, the stronger the intention to engage in collaborative green innovation in the supply chain.

Originality/value

We introduce the factors influencing green innovation capability and social benefits in the study of the innovation behavior of upstream and downstream enterprises, expanding the research field of collaborative innovation in the supply chain. By comparing the collaborative innovation behavior of various entities in the supply chain under a pure market scenario and government regulations, this study provides a new perspective for analyzing the impact of corresponding government policies on the green innovation capability of upstream and downstream enterprises, enriching theoretical research on green innovation in the supply chain to some extent.

目的供应链中的绿色创新对社会经济发展和稳定至关重要。影响供应链绿色协同创新的因素复杂多样。探究其主要影响因素及其作用机制对于促进供应链中的绿色协同创新至关重要。因此,本研究分析了供应链上下游企业如何协同开展绿色技术创新,从而为提高供应链整体效率、推进绿色创新技术提供理论依据。设计/方法/途径本研究以演化博弈论为基础,将运营场景分为纯市场运营和政府监管运营,从而构建不同场景下的绿色协同创新关系。研究结果在纯市场机制下,绿色创新能力越高,各主体的绿色创新合作意愿越强。然而,在政府规制下,绿色创新能力的下降会增加各主体的合作意愿。环境税率和绿色补贴水平在短期内会促进协同创新,但在长期内会抑制协同创新,这表明政策导向具有短期影响。原创性/价值我们在上下游企业创新行为研究中引入了绿色创新能力和社会效益的影响因素,拓展了供应链协同创新的研究领域。本研究通过比较纯市场情景和政府规制下供应链各主体的协同创新行为,为分析政府相应政策对上下游企业绿色创新能力的影响提供了新的视角,在一定程度上丰富了供应链绿色创新的理论研究。
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引用次数: 0
Job satisfaction through the perspective of emotional labor 从情感劳动的角度看工作满意度
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-04-19 DOI: 10.1108/k-07-2023-1288
Desynta Rahmawati Gunawan, Anis Eliyana, Rachmawati Dewi Anggraini, Andika Setia Pratama, Zukhruf Febrianto, Marziah Zahar

Purpose

This study explores how emotional intelligence, customer orientation, deep acting and surface acting influence job satisfaction among middle managers in their interactions with customers, colleagues and business partners. By examining these factors, we aim to provide insights into their collective impact on job satisfaction and interpersonal dynamics within organizational contexts.

Design/methodology/approach

By involving 95 middle managers at Indonesian Internet service providers as respondents, this research used a questionnaire to collect data. Next, the data were analyzed using the partial least square-structural equation modeling (PLS-SEM) technique, which evaluated measurement models and structural models. A total of twelve hypotheses were tested in this study.

Findings

This study found that customer orientation does not have a significant effect on deep acting, thereby nullifying its indirect effect on job satisfaction. Conversely, it's demonstrated that both deep acting and surface acting serve as partial mediators in the relationship between emotional intelligence and job satisfaction. Furthermore, surface acting emerges as a partial mediator in the connection between customer orientation and job satisfaction.

Originality/value

By exploring the relationship between customer orientation, emotional intelligence and job satisfaction among employees, this study seeks to reveal novel insights. The study examines the impact of these critical elements, which are necessary for middle managers to effectively manage their emotions and cultivate significant connections, on their overall job satisfaction and interpersonal dynamics in their diverse responsibilities.

目的 本研究探讨了中层管理人员在与客户、同事和业务伙伴互动时,情商、客户导向、深层行为和表层行为如何影响他们的工作满意度。通过研究这些因素,我们希望深入了解它们对工作满意度和组织内人际关系动态的共同影响。设计/方法/途径本研究采用问卷调查的方式收集数据,受访者包括印度尼西亚互联网服务提供商的 95 名中层管理人员。然后,使用偏最小二乘法-结构方程建模(PLS-SEM)技术对数据进行分析,评估测量模型和结构模型。本研究共测试了十二个假设。研究结果本研究发现,客户导向对深度行动没有显著影响,从而抵消了其对工作满意度的间接影响。相反,深度行为和表面行为在情商与工作满意度之间的关系中起到了部分中介作用。此外,表面行为在客户导向与工作满意度之间的关系中也起到了部分中介作用。原创性/价值通过探讨客户导向、情绪智力和员工工作满意度之间的关系,本研究试图揭示新的见解。这些关键要素是中层管理者有效管理情绪和培养重要联系的必要条件,本研究探讨了这些要素对中层管理者的整体工作满意度和在履行不同职责时的人际动态的影响。
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引用次数: 0
Harvesting insights: a qualitative exploration of facilitators, inhibitors and information seeking in family-based sustainable organic farm businesses 收获真知灼见:对以家庭为基础的可持续有机农场企业中的促进因素、抑制因素和信息寻求的定性探索
IF 2.5 4区 计算机科学 Q2 COMPUTER SCIENCE, CYBERNETICS Pub Date : 2024-04-18 DOI: 10.1108/k-12-2023-2598
Aashiq Hussain Lone, Irfana Rashid

Purpose

This study aims to investigate the landscape of family-based organic farm businesses in the Kashmir Valley, India, analyzing the factors that either facilitate or hinder their adoption. The research also intends to uncover sources of information seeking. The primary purpose is to provide qualitative evidence to address existing knowledge gaps and offer insights for promoting sustainable farm practices in the region.

Design/methodology/approach

The research employs a qualitative approach, drawing on focus group interviews. The study thoroughly explores the background and relevant literature, utilizing a comprehensive research framework. Data is collected from family based farmers engaged in organic farming practices in the Kashmir Valley. The data is analyzed using content analysis ensuring a robust and thorough exploration of the subject matter.

Findings

This study reveals a notable transition in the agricultural landscape of the Kashmir Valley, showcasing a widespread adoption of organic farming on considerable land. The study reveals that key facilitators for organic farming among family-based farms are farm productivity, entrepreneurial intention, governance, environmental consciousness, and health concerns. The exchange of information, both through formal and informal channels, is found to be a crucial factor influencing the adoption of organic farming. The study also unveiled significant inhibitors that hinder the adoption of organic farming on commercial scales, including on-farm challenges such as difficulties in acquiring inputs and facing reduced yields, market-related concerns, and a lack of support and assistance from government agencies.

Originality/value

This research contributes significantly to the existing literature by advancing the understanding of organic farm business and agri-entrepreneurship. It unveils key factors that either support or hinder family-based organic farms, identifying crucial information sources and presenting valuable insights for policymakers. Furthermore, this study provides practical guidance for overcoming obstacles, enhancing infrastructure, and translating identified facilitators into successful agri-ventures in the Kashmir region.

目的 本研究旨在调查印度克什米尔山谷以家庭为基础的有机农场企业的状况,分析促进或阻碍其采用的因素。研究还打算揭示信息寻求的来源。主要目的是提供定性证据,以弥补现有的知识差距,并为促进该地区的可持续农场实践提供见解。研究利用综合研究框架,对背景和相关文献进行了深入探讨。从克什米尔山谷从事有机农业实践的家庭式农民那里收集数据。研究结果本研究揭示了克什米尔山谷农业景观的显著转变,展示了在相当大的土地上广泛采用有机耕作的情况。研究显示,家庭农场有机耕作的主要促进因素是农场生产力、创业意向、治理、环保意识和健康问题。通过正式和非正式渠道进行的信息交流被认为是影响采用有机耕作的关键因素。研究还揭示了阻碍商业规模采用有机农业的重要因素,包括农场面临的挑战,如难以获得投入和面临减产、与市场相关的担忧以及缺乏政府机构的支持和援助。它揭示了支持或阻碍以家庭为基础的有机农场的关键因素,确定了重要的信息来源,为政策制定者提供了宝贵的见解。此外,本研究还为克什米尔地区克服障碍、加强基础设施建设以及将确定的促进因素转化为成功的农业企业提供了实用指导。
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引用次数: 0
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