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The International Review of Retail, Distribution and Consumer Research最新文献

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Sale of second-hand goods by consumers: mediating role of satisfaction between perceived value and behavioural intentions 消费者出售二手商品:满意度在感知价值和行为意向之间的中介作用
Pub Date : 2024-08-21 DOI: 10.1080/09593969.2024.2393095
Manpreet Kaur, Reshmi Manna
Sustainable retail strategies are promoting product reuse and recycling, and the current trend of shifting retail environment in a socially and ecologically conscious market requires understanding ...
可持续零售战略正在促进产品的再利用和再循环,而在当前具有社会和生态意识的市场中,零售环境的转变趋势要求我们了解......
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引用次数: 0
Identifying the drivers of ‘loyal showrooming’: a systematic literature review 识别 "忠诚展示 "的驱动因素:系统文献综述
Pub Date : 2024-08-06 DOI: 10.1080/09593969.2024.2380336
Amit Sharma, Pankaj Priya, Nirankush Dutta, Neha Sharma
Retail showrooming behaviour is described as the phenomenon in which customers browse the products in-store before making the purchase online at a lower price. This is due to the fact that differen...
零售展示行为是指顾客先在店内浏览产品,然后再以较低价格在网上购买的现象。这是由于不同的零售商有不同的...
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引用次数: 0
Evolution of sustainable retailing and how it influences consumer behavior: a bibliometric review 可持续零售业的发展及其如何影响消费者行为:文献计量学综述
Pub Date : 2024-07-26 DOI: 10.1080/09593969.2024.2381066
Amrit Pal Singh, Rajat Kumar Behera, P. Bala
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引用次数: 0
Convergence of online flow and AI-enabled services: the impact on awe experience in e-tail customer journeys 在线流量与人工智能服务的融合:对网络零售客户体验的影响
Pub Date : 2024-07-25 DOI: 10.1080/09593969.2024.2374365
Praveen Kumar Pandey, Amandeep Dhaliwal, Prashant Kumar Pandey
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引用次数: 0
Elucidating research trends in omnichannel shopping using a bibliometric and network visualization analysis 利用文献计量学和网络可视化分析阐明全渠道购物的研究趋势
Pub Date : 2024-07-05 DOI: 10.1080/09593969.2024.2372416
Manoj Kumar, Neha Gahlawat, Sumanjeet Singh, Devkant Kala, Minakshi Paliwal
Over the past decade, the rise of omnichannel shopping, driven by evolving consumer shopping behavior and technological advancements in retail, has motivated us to conduct a comprehensive literatur...
过去十年间,消费者购物行为的演变和零售业技术的进步推动了全渠道购物的兴起,促使我们对其进行了全面的研究。
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引用次数: 0
Retail employee turnover and turnover destinations – the role of human capital 零售业员工流动和流动目的地--人力资本的作用
Pub Date : 2024-07-01 DOI: 10.1080/09593969.2024.2370256
Helena Nilsson, Mikaela Backman
This paper assesses the role of human capital in labor turnover and turnover destinations of full-time retail employees. We use register data that encompasses the full population of Swedes above th...
本文评估了人力资本在全职零售员工的劳动力流动和流动目的地中的作用。我们使用的登记数据涵盖了所有年龄在 18 岁以上的瑞典人。
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引用次数: 0
Maintaining the good store: lessons about caring practices from Swedish 100-year-old retail stores 维护好商店:从瑞典百年零售店的关爱实践中汲取的经验教训
Pub Date : 2024-06-28 DOI: 10.1080/09593969.2024.2371460
Jenny Lindblad, Sofia Wiberg, Kristina Tamm Hallström, Ingrid Gustafsson Nordin
This article is about small-scale independent single-store retailers that have been in business since the first half of the 20th century – an overlooked group of actors in retail research. Research...
本文介绍的是自 20 世纪上半叶起就开始经营的小型独立单店零售商,这是零售研究中被忽视的一个参与者群体。研究...
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引用次数: 0
Customer satisfaction of online purchases and repurchase intentions: the moderating role of return services 客户对网购的满意度与再购意愿:退货服务的调节作用
Pub Date : 2024-06-28 DOI: 10.1080/09593969.2024.2370257
Zakari Bukari, Sayibu Ibrahim Nnindini, George Cudjoe Agbemabiase, Michael Boadi Nyamekye
Online retailers continuously search for strategies that could increase repeat purchases in a highly competitive and low exit barrier industry. This study examined the effect of customer satisfacti...
在竞争激烈、退出门槛较低的行业中,在线零售商一直在寻找能够增加重复购买的策略。本研究探讨了顾客满意度对重复购买率的影响。
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引用次数: 0
To all the employees who hurt me before: racial discrimination by retail employees against Asian Americans 致曾经伤害过我的所有员工:零售业员工对亚裔美国人的种族歧视
Pub Date : 2024-05-30 DOI: 10.1080/09593969.2024.2358769
Heejin An Lim, Hyunjoo Im
Racial discrimination by employees in the retail context is an under-researched area; this is especially true regarding the Asian American experience. Motivated by this lack of research, we explore...
零售业员工的种族歧视是一个研究不足的领域,尤其是在亚裔美国人的经历方面。在缺乏研究的情况下,我们探讨了...
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引用次数: 0
Importance of voluntary usage among customers with difficulty using self-service technology (SST) 有困难的客户自愿使用自助服务技术(SST)的重要性
Pub Date : 2024-05-27 DOI: 10.1080/09593969.2024.2358788
Liu Ting, Jiseon Ahn
Despite the growth in self-service technology (SST) usage in service settings, SST-centric service is difficult for some customers. Thus, this paper addresses how voluntary use of SST influences cu...
尽管自助服务技术(SST)在服务环境中的使用越来越多,但对于某些客户来说,以 SST 为中心的服务还是很困难。因此,本文探讨了自助服务技术的自愿使用如何影响顾客。
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引用次数: 0
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The International Review of Retail, Distribution and Consumer Research
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