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Impact of social media technologies on new product development performance: theory and empirical evidence 社交媒体技术对新产品开发绩效的影响:理论与实证
2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-10-20 DOI: 10.1080/0960085x.2023.2270462
Jose Benitez, Jessica Braojos, Paul Pavlou, Javier Llorens
ABSTRACTIn current unpredictable environments, it is essential to understand customers’ needs as quickly as possible. Social media platforms are important sources of knowledge and developing a social media capability is critical in quickly sensing customers’ requirements. Social media capability can enable firms to co-create internal knowledge between employees, functional departments, and business units and external knowledge with customers. Despite the potential of social media for innovation, prior research has not studied the internal processes that should be developed to manage and leverage the information obtained through social media. Drawing upon the IT-enabled organisational capabilities perspective and the social media affordances theory, this study proposes a research model on the impact of social media capability, social knowledge co-creation, and NPD dynamic capabilities on NPD performance. The research model was tested on a sample of large European firms using survey and secondary data. Results show that social media capability enhances NPD performance by enabling firms to co-create knowledge and developing NPD dynamic capabilities. This study contributes by: (1) operationalising and measuring social media capability and social knowledge co-creation; and (2) demonstrating how social media capability improves NPD performance by co-creating knowledge and developing NPD dynamic capabilities to develop new products.KEYWORDS: Social media capabilitysocial knowledge co-creationNPD performancesocial technologies-driven business innovationbusiness value of social media technologiesopen innovation AcknowledgementsWe want to thank for the research sponsorship received by the Government of Andalusia and the European Regional Development Fund (European Union) (Research Project B-SEJ74-UGR20), and the Government of Spain (Research Grant FPU13/01643 and Research Project PID2021.124725NB.I00).Disclosure statementNo potential conflict of interest was reported by the authors.Notes1. This manuscript refers to employees as all organisational members (executives and non-executive employees from functional departments and business units).2. Kock and Hadaya (Citation2018) suggested the use of the inverse square root method to calculate the minimum required sample size, so the estimators are not biased. Regarding Kock and Hadaya (Citation2018) method, considering an alfa level of 0.1, and minimum path coefficient value of 0.200 for which we want to find significance, the minimum sample size to consider should be 113.3. In a first step we estimated the construct variables’ scores of the dimensions of the second-order constructs (i.e., social media capability, social knowledge co-creation, and NPD dynamic capabilities) to used them as the measures of the second-order constructs in a second step.4. Composite constructs are also labelled artefacts (or emergent variables) because the composite model is the way of modelling artefacts and composite constructs (H
在当前不可预测的环境中,尽快了解客户的需求是至关重要的。社交媒体平台是重要的知识来源,发展社交媒体能力对于快速感知客户需求至关重要。社交媒体能力可以使企业在员工、职能部门和业务单位之间共同创造内部知识,并与客户共同创造外部知识。尽管社交媒体具有创新的潜力,但之前的研究并没有研究应该开发的内部流程来管理和利用通过社交媒体获得的信息。基于信息技术支持的组织能力视角和社交媒体支持理论,本研究提出了社交媒体能力、社会知识共同创造和新产品开发动态能力对新产品开发绩效影响的研究模型。研究模型在大型欧洲公司样本上使用调查和二手数据进行了测试。结果表明,社会化媒体能力通过使企业能够共同创造知识和发展新产品开发动态能力来提高新产品开发绩效。本研究的贡献在于:(1)社会媒体能力与社会知识共同创造的运作与测量;(2)展示社交媒体能力如何通过共同创造知识和开发NPD动态能力来开发新产品,从而提高NPD绩效。关键词:社交媒体能力、社会知识共同创造、npd绩效、社交技术驱动的商业创新、社交媒体技术的商业价值、开放式创新感谢安达卢西亚政府、欧洲区域发展基金(欧盟)(研究项目B-SEJ74-UGR20)和西班牙政府(研究资助FPU13/01643和研究项目PID2021.124725NB.I00)对本研究的资助。披露声明作者未报告潜在的利益冲突。1 .本稿件中员工指的是所有组织成员(职能部门和业务单位的执行人员和非执行人员)。Kock和Hadaya (Citation2018)建议使用平方根反比法来计算所需的最小样本量,因此估计量没有偏差。对于Kock和Hadaya (Citation2018)的方法,考虑到阿尔法水平为0.1,最小路径系数值为0.200,我们希望找到显著性,需要考虑的最小样本量应为113.3。在第一步中,我们估计了二阶构式(即社交媒体能力、社会知识共同创造和NPD动态能力)维度的构式变量得分,并将其用作第二步中二阶构式的测量。复合结构也被标记为人工制品(或紧急变量),因为复合模型是对人工制品和复合结构建模的方式(Henseler, Citation2021)。复合结构是一种形成性测量,其中:(1)指标是结构的成分或组成部分,(2)指标之间可能存在相关性,但不是必需的,(3)如果假设复合信度固定为1,则不存在测量误差,(4)删除一个指标可能会改变复合意义。我们通过控制企业主动性、企业规模、行业、企业年龄、信息技术投资和创新投资对三个内生变量的影响,重复了这一实证分析,得出了类似的结果。所提出的模型中包含的所有构造的VIF值范围从1.059到1.911。作者简介jose Benitez jose Benitez是信息系统(is)教授,信息系统和商业分析系主任,以及美国肯特州立大学大使克劳福德商业与创业学院普利司通国际商务特聘教授。他的研究兴趣包括数字化对企业和个人的影响,以及信息系统研究中理论和定量研究方法的发展。他的研究成果在MIS Quarterly、Journal of Operations Management、Journal of Management Information Systems、Journal of the Association for Information Systems、Journal of European Information Systems、Journal of Information Technology、Information & Management、Decision Support Systems、Decision Sciences和Journal of Business research等重要期刊上发表了约50篇论文。何塞于2021年7月被公认为信息系统协会(AIS)杰出会员,并于2022年12月获得AIS桑德拉·斯劳特服务奖。
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引用次数: 1
How can firms unlock successful implementation of digitalisation? Firm-level evidence from manufacturing companies 企业如何开启数字化的成功实施?来自制造公司的公司层面的证据
2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-10-15 DOI: 10.1080/0960085x.2023.2270446
Lixu Li, Fei Ye, Paul Benjamin Lowry, Ajay Kumar
ABSTRACTAlthough starting the process of digitalisation is not difficult for many global companies, successful implementation of digitalisation is much more elusive. Our study thus addresses the following research question: How can companies manage and sustain the positive outcomes of digitalisation, particularly in a volatile environment? We developed a new framework based on dynamics capabilities theory. Through an investigation of 203 Chinese manufacturing companies that have achieved varying degrees of digitalisation, we found that two primary types of strategic flexibility – resource and coordination flexibility – fully mediated the positive relationship between digitalisation and firm performance. Moreover, market turbulence enhanced the positive mediation effects of strategic flexibility (i.e., resource and coordination flexibility) on the digitalisation – performance relationship. This result suggests that when a company faces a highly uncertain market environment but seeks to maintain the performance boost resulting from digitalisation, it needs to place increased emphasis on the flexibility with which it manages and updates its resource portfolios. Our proposed moderated-mediation mechanisms contribute to strategic IS research on digitalisation by elucidating how companies can manage and sustain successful digitalisation outcomes. Our findings also provide insights managers can use to unlock successful implementation of digitalisation.KEYWORDS: Digitalisationresource flexibilitycoordination flexibilitymarket turbulenceperformance AcknowledgementLixu Li appreciates the support of grants under National Natural Science Foundation of China [72302183] and Natural Science Foundation of Shaanxi Province [2023-JC-QN-0809]. Fei Ye appreciates the support of grants under the Major program of National Social Science Foundation of China [22&ZD082], the National Natural Science Foundation of China [72071080], and the Innovation Research Group Project of National Natural Science Foundation of China [72321001].Disclosure statementNo potential conflict of interest was reported by the authors.
尽管对许多跨国公司来说,启动数字化进程并不困难,但成功实施数字化却要难得多。因此,我们的研究解决了以下研究问题:企业如何管理和维持数字化的积极成果,特别是在动荡的环境中?我们基于动态能力理论开发了一个新的框架。通过对203家实现不同程度数字化的中国制造企业的调查,我们发现两种主要类型的战略灵活性——资源灵活性和协调灵活性——完全中介了数字化与企业绩效之间的正相关关系。此外,市场动荡增强了战略灵活性(即资源和协调灵活性)对数字化-绩效关系的正向中介作用。这一结果表明,当一家公司面临高度不确定的市场环境,但寻求保持数字化带来的业绩提升时,它需要更加重视管理和更新资源组合的灵活性。我们提出的适度中介机制通过阐明企业如何管理和维持成功的数字化成果,有助于数字化战略信息系统研究。我们的研究结果还为管理者提供了可以用来成功实施数字化的见解。李立徐感谢国家自然科学基金项目[72302183]和陕西省自然科学基金项目[2023-JC-QN-0809]的资助。叶飞感谢国家社会科学基金重大专项[22&ZD082]、国家自然科学基金[72071080]、国家自然科学基金创新课题组项目[72321001]的资助。披露声明作者未报告潜在的利益冲突。
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引用次数: 0
Realising the potential of digital health communities: a study of the role of social factors in community engagement 实现数字卫生社区的潜力:对社会因素在社区参与中的作用的研究
2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-09-13 DOI: 10.1080/0960085x.2023.2252390
Lemai Nguyen, Ojelanki Ngwenyama, Argho Bandyopadhyay, Kaushalya Nallaperuma
ABSTRACTHealth and fitness communities in the digital age are of strategic importance to global health and wellbeing. Despite this, information systems (IS) research on digital health and fitness communities has not kept pace with societal needs. Using partial least squares analysis, this study examines a number of social factors to predict members’ continuance intention (CI) in digital health and fitness communities. The findings confirm that the social presence (SP) of the community, as perceived by a member, influences their sense of belonging (SB) to it. SP and SB influence the member’s emotional engagement (EE) and appreciation of being recognised (AR) by the community. Subsequently, EE and AR are found to influence CI to stick with the community. In addition, the social influence (SI) of one’s social circles influences AR and CI. Departing from the dominant approaches, this study advances IS research on digital communities by conceptualising and testing a model to predict CI according to social relational theories. The study offers new theoretical foundations, which are appropriate to digital communities, upon which future studies can be based. Further, the findings offer practical insights for improving engagement in digital health and fitness communities.KEYWORDS: Digital health communitycontinuance intentioncommunity engagementsocial presencesense of belongingsocial influence Disclosure statementNo potential conflict of interest was reported by the author(s).
数字时代的健康和健身社区对全球健康和福祉具有战略意义。尽管如此,关于数字健康和健身社区的信息系统(IS)研究还没有跟上社会需求的步伐。利用偏最小二乘分析,本研究考察了一些社会因素来预测数字健康和健身社区成员的持续意愿(CI)。研究结果证实,社区成员感知到的社会存在感(SP)会影响他们对社区的归属感(SB)。SP和SB影响成员的情感投入(EE)和被社区认可的欣赏(AR)。随后,发现EE和AR会影响CI坚持社区。此外,一个人的社交圈的社会影响力(SI)也会影响AR和CI。从主流方法出发,本研究通过概念化和测试一个模型来根据社会关系理论预测CI,从而推进了数字社区的IS研究。该研究提供了新的理论基础,这些理论基础适用于数字社区,可以作为未来研究的基础。此外,研究结果为提高数字健康和健身社区的参与度提供了实际见解。关键词:数字健康社区;延续意向;社区参与;社会存在感;
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引用次数: 0
Enabling cybersecurity incident response agility through dynamic capabilities: the role of real-time analytics 通过动态功能实现网络安全事件响应的敏捷性:实时分析的作用
2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-09-11 DOI: 10.1080/0960085x.2023.2257168
Humza Naseer, Kevin Desouza, Sean B. Maynard, Atif Ahmad
We explore how organisations enable agility in their cybersecurity incident response (IR) process by developing dynamic capabilities using real-time analytics (RTA). Drawing on RTA practices in the IR process at three large financial organisations, we develop a framework to explain how IR teams respond to the rapidly evolving cyber threat environment by developing RTA-based microfoundations that underpin the building of sensing, seizing, and transforming dynamic IR capabilities. These dynamic IR capabilities in turn help organisations to enable agility in their IR processes by leveraging swift, flexible, and innovative IR strategies, including active threat reconnaissance, active threat defence, and pervasive learning. Our findings have implications for the discourse on cybersecurity because we demystify the black box of IR agility, for our understanding of the use of RTA to enable agility in IR, and for the discourse on dynamic capabilities.
我们探讨了组织如何通过使用实时分析(RTA)开发动态功能来实现网络安全事件响应(IR)过程的敏捷性。借鉴三家大型金融机构在IR流程中的RTA实践,我们开发了一个框架来解释IR团队如何通过开发基于RTA的微观基础来应对快速发展的网络威胁环境,这些微观基础支撑了动态IR能力的感知、捕捉和转化。这些动态的IR能力反过来帮助组织通过利用快速、灵活和创新的IR策略,包括主动威胁侦察、主动威胁防御和普遍学习,来实现其IR过程的敏捷性。我们的研究结果对网络安全的论述具有启示意义,因为我们揭开了IR敏捷性的黑箱的神秘面纱,有助于我们理解使用RTA来实现IR中的敏捷性,以及对动态能力的论述。
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引用次数: 0
Towards a model of social commerce: improving the effectiveness of e-commerce through leveraging social media tools based on consumers’ dual roles 建立社交商务模式:基于消费者的双重角色,利用社交媒体工具提高电子商务的效率
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-09-03 DOI: 10.1080/0960085X.2022.2057363
Xiaolin Lin, Xuequn Wang
ABSTRACT Social media has been integrated into traditional e-commerce, creating an innovative technology-based approach to changing business practice and service, yet few researchers have attempted to provide an understanding of how this approach is changing consumer decision-making and purchase behaviours. Combining the expectation-confirmation theory and the expectation-confirmation model and information systems continuance, we propose a model for social commerce, illustrating how social media is utilised in online shopping as a three-fold process (pre-purchase, purchase, and post-purchase stages) from a consumer perspective. The model consists of three phases: social commerce motivation, social commerce adoption, and e-commerce effectiveness. Using two rounds of surveys, we find that (1) autonomous motivation and controlled motivation have positive effects on social commerce information seeking and sharing, and (2) social commerce information seeking formulates consumers’ pre-purchase decisions, thus affecting their actual purchase outcomes, repurchase intentions, and social commerce information-sharing intentions in the post-purchase stage. In addition, our study indicates that consumers may play dual roles in social commerce: as information seekers in the pre-purchase stage and as information providers in the post-purchase stage. Our findings have important implications for literature and practice.
摘要 社交媒体已融入传统电子商务,创造了一种以技术为基础的创新方法来改变商业实践和服务,但很少有研究人员试图了解这种方法如何改变消费者的决策和购买行为。结合期望-确认理论、期望-确认模型和信息系统连续性,我们提出了一个社交商务模型,从消费者的角度说明了社交媒体在网上购物中是如何被利用为一个三重过程(购买前、购买和购买后阶段)的。该模型包括三个阶段:社交商务动机、社交商务采用和电子商务效果。通过两轮调查,我们发现:(1) 自主动机和受控动机对社交商务信息搜寻和分享有积极影响;(2) 社交商务信息搜寻形成了消费者的购买前决策,从而影响其购买后阶段的实际购买结果、再购意向和社交商务信息分享意向。此外,我们的研究还表明,消费者在社交商务中可能扮演双重角色:购买前阶段的信息寻求者和购买后阶段的信息提供者。我们的研究结果对文献和实践具有重要意义。
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引用次数: 0
Role of substantive and rhetorical signals in the market reaction to announcements on AI adoption: a configurational study 实质性和修辞信号在市场对人工智能采用公告的反应中的作用:一项配置研究
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-08-31 DOI: 10.1080/0960085x.2023.2243892
R. Nishant, Tuan Nguyen, Thompson S. H. Teo, P. Hsu
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引用次数: 0
Algorithm aversion to mobile clinical decision support among clinicians: a choice-based conjoint analysis 临床医生对移动临床决策支持的算法厌恶:基于选择的联合分析
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-08-29 DOI: 10.1080/0960085x.2023.2251927
Sulemana Bankuoru Egala, Decui Liang
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引用次数: 0
Salience, transparency, and self-nudging: a digital nudge to promote healthier food product choices 突出性、透明度和自我推动:促进更健康食品选择的数字推动
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-08-29 DOI: 10.1080/0960085x.2023.2229787
Leonard Michels, Jessica Ochmann, K. Schmitt, Sven Laumer, Verena Tiefenbeck
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引用次数: 0
Designing digital actor engagement platforms for local high streets: an action design research study 为当地商业街设计数字演员参与平台:一项行动设计研究
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-08-08 DOI: 10.1080/0960085x.2023.2242847
Christian Bartelheimer, Philipp zur Heiden, C. I. Berendes, D. Beverungen
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引用次数: 0
The role of the espoused tight culture in value assessment of social media use 在社交媒体使用的价值评估中所支持的紧密文化的作用
IF 9.5 2区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-07-05 DOI: 10.1080/0960085x.2023.2226882
T. Hu, Hua Dai, X. Luo, Chengqi Guo, David Liu
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引用次数: 0
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European Journal of Information Systems
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