Pub Date : 2024-01-04DOI: 10.3390/logistics8010006
Pablo Emilio Mora Lozano, J. R. Montoya-Torres
Background: For several years, two of the major concerns of logistics managers are (i) the visibility of global supply chains and (ii) the uncertainty in deciding which existing logistics security program is the most appropriate according to the security levels for their organization. This last decision is needed to ensure traceability and visibility of the supply chain. The purpose of this paper is to present an analysis of the main public and private supply chain security management programs in Latin America and the Caribbean. Methods: A qualitative and quantitative research methodology based on thematic content analysis is followed. The four main existing security programs in Latin America and the Caribbean are systematically compared and a common general framework is developed. Results: The analysis shows a high degree of similarity between the levels of security contained in the selected programs. Conclusions: We found that there is little guidance available for companies interested in managing security risks in their supply chains through these logistics’ security programs. This article contributes to the literature on logistics security programs that is currently gaining momentum in managing security risks in global supply chains and provides academic insights into the choice and/or complementarity of one or more logistics security programs.
{"title":"Global Supply Chains Made Visible through Logistics Security Management","authors":"Pablo Emilio Mora Lozano, J. R. Montoya-Torres","doi":"10.3390/logistics8010006","DOIUrl":"https://doi.org/10.3390/logistics8010006","url":null,"abstract":"Background: For several years, two of the major concerns of logistics managers are (i) the visibility of global supply chains and (ii) the uncertainty in deciding which existing logistics security program is the most appropriate according to the security levels for their organization. This last decision is needed to ensure traceability and visibility of the supply chain. The purpose of this paper is to present an analysis of the main public and private supply chain security management programs in Latin America and the Caribbean. Methods: A qualitative and quantitative research methodology based on thematic content analysis is followed. The four main existing security programs in Latin America and the Caribbean are systematically compared and a common general framework is developed. Results: The analysis shows a high degree of similarity between the levels of security contained in the selected programs. Conclusions: We found that there is little guidance available for companies interested in managing security risks in their supply chains through these logistics’ security programs. This article contributes to the literature on logistics security programs that is currently gaining momentum in managing security risks in global supply chains and provides academic insights into the choice and/or complementarity of one or more logistics security programs.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"64 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139387161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-03DOI: 10.3390/logistics8010005
Hareer Fatima Ahmed, A. Hosseinian-Far, D. Sarwar, R. Khandan
Background: The dynamics of supply chain networks have changed due to increasing complexities. Global expansions and knowledge transfer in supply chain networks bring efficiency and effectiveness to companies. However, the probability of supply chain complexity has also been seen increasing. The barriers to sustainable supply chain networks need to be tackled in an effective manner as they impact business operations. Therefore, it is essential to eliminate and reduce the supply chain complexities, as it will facilitate the process of knowledge transfer and increase the implementation of sustainable practises in supply chain networks. In the previous research, four supply chain complexity drivers were identified. Previous research identified four supply chain complexity drivers by conducting a systematic review. This study investigates which of the four complexity drivers impacts knowledge transfer in the context of the food supply chain sector. Methods: In this research, knowledge transfer is therefore examined from the perspective of sustainable food supply chains. Thirty exploratory qualitative interviews were conducted in this study and analysed using Nvivo (v12) software. This study utilised thematic analysis techniques for the evaluation of the interviews to gather results. Results: The results illustrated six main factors classified under broad categories: integration of Knowledge Transfer, incorporation of technological advancements in supply chain networks, supply chain complexity solutions, supply chain complexity drivers, sustainable supply chain networks, and capability to reduce supply chain complexity. The findings of this study highlight that process complexity significantly influences the process of knowledge transfer in food supply chain networks. The research findings contribute to both academic and practical domains. This study contributes to the aggregation of supply chain complexity and its impact on Knowledge Transfer. Additionally, the findings support supply chain networks, which strive to achieve efficient Knowledge Transfer to attain sustainable value in business operations. Conclusion: This study has proven that robust knowledge transfer reduces supply chain complexity as it makes supply chain systems more resilient and well-coordinated in many potential ways.
{"title":"Supply Chain Complexity and Its Impact on Knowledge Transfer: Incorporating Sustainable Supply Chain Practices in Food Supply Chain Networks","authors":"Hareer Fatima Ahmed, A. Hosseinian-Far, D. Sarwar, R. Khandan","doi":"10.3390/logistics8010005","DOIUrl":"https://doi.org/10.3390/logistics8010005","url":null,"abstract":"Background: The dynamics of supply chain networks have changed due to increasing complexities. Global expansions and knowledge transfer in supply chain networks bring efficiency and effectiveness to companies. However, the probability of supply chain complexity has also been seen increasing. The barriers to sustainable supply chain networks need to be tackled in an effective manner as they impact business operations. Therefore, it is essential to eliminate and reduce the supply chain complexities, as it will facilitate the process of knowledge transfer and increase the implementation of sustainable practises in supply chain networks. In the previous research, four supply chain complexity drivers were identified. Previous research identified four supply chain complexity drivers by conducting a systematic review. This study investigates which of the four complexity drivers impacts knowledge transfer in the context of the food supply chain sector. Methods: In this research, knowledge transfer is therefore examined from the perspective of sustainable food supply chains. Thirty exploratory qualitative interviews were conducted in this study and analysed using Nvivo (v12) software. This study utilised thematic analysis techniques for the evaluation of the interviews to gather results. Results: The results illustrated six main factors classified under broad categories: integration of Knowledge Transfer, incorporation of technological advancements in supply chain networks, supply chain complexity solutions, supply chain complexity drivers, sustainable supply chain networks, and capability to reduce supply chain complexity. The findings of this study highlight that process complexity significantly influences the process of knowledge transfer in food supply chain networks. The research findings contribute to both academic and practical domains. This study contributes to the aggregation of supply chain complexity and its impact on Knowledge Transfer. Additionally, the findings support supply chain networks, which strive to achieve efficient Knowledge Transfer to attain sustainable value in business operations. Conclusion: This study has proven that robust knowledge transfer reduces supply chain complexity as it makes supply chain systems more resilient and well-coordinated in many potential ways.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"48 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139388994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-03DOI: 10.3390/logistics8010004
Fernando Pauli de Bastiani, T. G. Péra, J. V. Caixeta-Filho
Background: Brazil is one of the largest consumers of fertilizers and is highly dependent on the international market to meet its demand for agricultural production inputs. The complexity of the fertilizer supply chain motivated us to carry out this study on redesigning the fertilizer logistics chain and evaluate strategies for reducing logistics costs by redesigning the fertilizer mixing network in Brazil, a country that is heavily dependent on imported fertilizers for agriculture. Methods: We introduce a multi-product mixed-integer linear programming optimization model encompassing the logistics network, from import ports to mixing factories and agricultural fertilizer supply centers. This model includes logistics infrastructure and taxes, accounting for greenhouse gas emissions (specifically carbon dioxide) in fertilizer logistics. Results: The results indicate that expanding the port capacity for fertilizer importation can significantly reduce logistics costs and greenhouse gas emissions by up to 22.5%, decreasing by 23.9% compared to the baseline. We also observed that removing taxes on fertilizer importation can reduce logistics costs by approximately 11%, but it increases greenhouse gas emissions by 2.25% due to increased reliance on road transport. We identified 15 highly resilient regions for establishing mixing factories, evaluated various scenarios and determined the importance of these locations in optimizing the fertilizer supply network in the country. Moreover, the results suggest a significant potential to enhance the role of Brazil’s Northern Arc region in fertilizer import flows. Conclusions: Public policies and private initiatives could be directed toward encouraging the establishment of mixing factories in the identified regions and increasing transport capacity in the Northern Arc region. Improving the logistical conditions of the fertilizer network would contribute to food security by reducing the costs of essential inputs in food production and promoting sustainability by reducing greenhouse gas emissions.
{"title":"Fertilizer Logistics in Brazil: Application of a Mixed-Integer Programming Mathematical Model for Optimal Mixer Locations","authors":"Fernando Pauli de Bastiani, T. G. Péra, J. V. Caixeta-Filho","doi":"10.3390/logistics8010004","DOIUrl":"https://doi.org/10.3390/logistics8010004","url":null,"abstract":"Background: Brazil is one of the largest consumers of fertilizers and is highly dependent on the international market to meet its demand for agricultural production inputs. The complexity of the fertilizer supply chain motivated us to carry out this study on redesigning the fertilizer logistics chain and evaluate strategies for reducing logistics costs by redesigning the fertilizer mixing network in Brazil, a country that is heavily dependent on imported fertilizers for agriculture. Methods: We introduce a multi-product mixed-integer linear programming optimization model encompassing the logistics network, from import ports to mixing factories and agricultural fertilizer supply centers. This model includes logistics infrastructure and taxes, accounting for greenhouse gas emissions (specifically carbon dioxide) in fertilizer logistics. Results: The results indicate that expanding the port capacity for fertilizer importation can significantly reduce logistics costs and greenhouse gas emissions by up to 22.5%, decreasing by 23.9% compared to the baseline. We also observed that removing taxes on fertilizer importation can reduce logistics costs by approximately 11%, but it increases greenhouse gas emissions by 2.25% due to increased reliance on road transport. We identified 15 highly resilient regions for establishing mixing factories, evaluated various scenarios and determined the importance of these locations in optimizing the fertilizer supply network in the country. Moreover, the results suggest a significant potential to enhance the role of Brazil’s Northern Arc region in fertilizer import flows. Conclusions: Public policies and private initiatives could be directed toward encouraging the establishment of mixing factories in the identified regions and increasing transport capacity in the Northern Arc region. Improving the logistical conditions of the fertilizer network would contribute to food security by reducing the costs of essential inputs in food production and promoting sustainability by reducing greenhouse gas emissions.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"40 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139389006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-03DOI: 10.3390/logistics8010003
Tekalign Lemma Woldesilassiea, H. Lemu, E. M. Gutema
Background: The objective of this literature review is to systematically explore the supply chain (SC)-related issues of additive manufacturing (AM)-based production processes. For SC sustainability, efficiency, and performance improvements, the adoptation of disruptive technologies like AM plays a vital role, because the product’s SC benefits in terms of reduced total lead time and costs. Methods: To explore the state-of-the-art influences of AM on the SC in this study, 978 papers published in peer-reviewed journals from 2004 to 2023 were retrieved, and 70 of these were identified as the most relevant and then reviewed. Results: As an outcome, the results of this review paper indicated a lack of documented studies in developing countries and, as a result, limited research works, for instance, in fashion industries were observed. In addition, AM best practices in the SC context have been identified and categorized as cost-related, time-related, inventor-related, as well as energy-, waste-, and environment-related factors, SC efficiency factors, and flexibility, marketing, and manufacturing-related factors. Conclusions: By identifying these categories, the study aims to contribute to the efforts of transforming traditional manufacturing into AM-based processes, for which a framework for the AM SC implementation is developed. In summary, the systematic review indicated that further research work is needed on the impacts of the identified AM best practices on SC performance.
背景：本文献综述旨在系统地探讨基于增材制造（AM）的生产流程中与供应链（SC）相关的问题。对于供应链的可持续性、效率和性能改进而言，采用像 AM 这样的颠覆性技术起着至关重要的作用，因为产品的供应链可在缩短总交付周期和降低成本方面获益。方法：为了在本研究中探索 AM 对 SC 的最新影响，我们检索了 2004 年至 2023 年期间在同行评审期刊上发表的 978 篇论文，并将其中 70 篇确定为最相关的论文，然后进行了评审。研究结果综述结果表明，发展中国家缺乏有据可查的研究，因此，在时尚产业等领域的研究成果有限。此外，还确定了SC背景下的AM最佳实践，并将其归类为成本相关、时间相关、发明人相关以及能源、废物和环境相关因素、SC效率因素以及灵活性、营销和制造相关因素。结论：通过确定这些类别，本研究旨在为将传统制造转变为基于 AM 的流程做出贡献，并为此制定了 AM SC 实施框架。总之，系统综述表明，需要进一步研究已确定的 AM 最佳实践对 SC 性能的影响。
{"title":"Impacts of Adopting Additive Manufacturing Process on Supply Chain: Systematic Literature Review","authors":"Tekalign Lemma Woldesilassiea, H. Lemu, E. M. Gutema","doi":"10.3390/logistics8010003","DOIUrl":"https://doi.org/10.3390/logistics8010003","url":null,"abstract":"Background: The objective of this literature review is to systematically explore the supply chain (SC)-related issues of additive manufacturing (AM)-based production processes. For SC sustainability, efficiency, and performance improvements, the adoptation of disruptive technologies like AM plays a vital role, because the product’s SC benefits in terms of reduced total lead time and costs. Methods: To explore the state-of-the-art influences of AM on the SC in this study, 978 papers published in peer-reviewed journals from 2004 to 2023 were retrieved, and 70 of these were identified as the most relevant and then reviewed. Results: As an outcome, the results of this review paper indicated a lack of documented studies in developing countries and, as a result, limited research works, for instance, in fashion industries were observed. In addition, AM best practices in the SC context have been identified and categorized as cost-related, time-related, inventor-related, as well as energy-, waste-, and environment-related factors, SC efficiency factors, and flexibility, marketing, and manufacturing-related factors. Conclusions: By identifying these categories, the study aims to contribute to the efforts of transforming traditional manufacturing into AM-based processes, for which a framework for the AM SC implementation is developed. In summary, the systematic review indicated that further research work is needed on the impacts of the identified AM best practices on SC performance.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"38 13","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139452002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-02DOI: 10.3390/logistics8010002
Majid Mohammed Kunambi, Hongxing Zheng
Background: This research conducts a contextual comparative analysis between Dar es Salaam and Mombasa ports, employing a hybrid data envelopment analysis (DEA) model that integrates the contextual value-added approach (CVA). The assessment incorporates various inputs (quay length, number of cranes, and storage area) and outputs (number of ship calls and cargo throughput) to compute efficiency scores, offering nuanced insights into the strengths, weaknesses, and areas for improvement of both ports. Methods: The hybrid DEA model with CVA is applied to calculate efficiency scores, considering the diverse inputs and outputs. This approach allows for a comprehensive evaluation of the relative performance of Dar es Salaam and Mombasa ports. The study also explores the influence of trade-related externalities on port efficiency, providing a holistic understanding of the factors shaping the ports’ operational effectiveness. Results: The efficiency scores depict distinctive performance trends between Dar es Salaam and Mombasa ports. Notably, Dar es Salaam exhibits maximum efficiency (efficiency value of 1) in 2018 and 2021, while Mombasa attains optimal performance (efficiency value of 1) in 2021. However, efficiency values fluctuate for both ports in other years, ranging between 0.895 and 0.985 for Mombasa and 0.924 and 0.960 for Dar es Salaam. Conclusions: This study highlights the dynamic efficiency levels of Dar es Salaam and Mombasa ports over multiple years and identifies critical factors influencing their performance. The findings contribute valuable insights to the field of port analysis, offering guidance to port management and policymakers in optimizing the efficiency and competitiveness of these vital maritime hubs.
{"title":"Contextual Comparative Analysis of Dar es Salaam and Mombasa Port Performance by Using a Hybrid DEA(CVA) Model","authors":"Majid Mohammed Kunambi, Hongxing Zheng","doi":"10.3390/logistics8010002","DOIUrl":"https://doi.org/10.3390/logistics8010002","url":null,"abstract":"Background: This research conducts a contextual comparative analysis between Dar es Salaam and Mombasa ports, employing a hybrid data envelopment analysis (DEA) model that integrates the contextual value-added approach (CVA). The assessment incorporates various inputs (quay length, number of cranes, and storage area) and outputs (number of ship calls and cargo throughput) to compute efficiency scores, offering nuanced insights into the strengths, weaknesses, and areas for improvement of both ports. Methods: The hybrid DEA model with CVA is applied to calculate efficiency scores, considering the diverse inputs and outputs. This approach allows for a comprehensive evaluation of the relative performance of Dar es Salaam and Mombasa ports. The study also explores the influence of trade-related externalities on port efficiency, providing a holistic understanding of the factors shaping the ports’ operational effectiveness. Results: The efficiency scores depict distinctive performance trends between Dar es Salaam and Mombasa ports. Notably, Dar es Salaam exhibits maximum efficiency (efficiency value of 1) in 2018 and 2021, while Mombasa attains optimal performance (efficiency value of 1) in 2021. However, efficiency values fluctuate for both ports in other years, ranging between 0.895 and 0.985 for Mombasa and 0.924 and 0.960 for Dar es Salaam. Conclusions: This study highlights the dynamic efficiency levels of Dar es Salaam and Mombasa ports over multiple years and identifies critical factors influencing their performance. The findings contribute valuable insights to the field of port analysis, offering guidance to port management and policymakers in optimizing the efficiency and competitiveness of these vital maritime hubs.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"8 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139391551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-28DOI: 10.3390/logistics8010001
J. Alnsour, A. Arabeyyat, Khalil Al-Hyari, Sakher A. I. Al-Bazaiah, Reeman Aldweik
Background: The global concern for the environment and sustainable development goals has led to a growing focus on the increasing activities of city logistics. This research study aims to evaluate the current state of city logistics within the framework of sustainable development and analyze the key factors that impact the efficient management of city logistics in Jordan. Methods: To achieve these research objectives, a quantitative approach utilizing a survey questionnaire was employed. The findings emphasize a significant disparity between current practices in city logistics and desired outcomes, indicating an urgent need for improvement in cost reduction, enhancement of quality of life, and promotion of sustainability. Results: The results reveal that the performance of urban authorities in managing city logistics is influenced by various factors, including regulatory inefficiencies, suboptimal human resource performance, deficiencies in information systems, and challenges related to coordination amongst stakeholders. Conclusions: Consequently, this paper puts forth actionable recommendations for improving city logistics management, which involve amending existing regulations, implementing comprehensive training programs for employees, strengthening infrastructure for information systems, and fostering robust communication channels between urban authorities and stakeholders.
{"title":"Enhancing City Logistics for Sustainable Development in Jordan: A Survey-Based Study","authors":"J. Alnsour, A. Arabeyyat, Khalil Al-Hyari, Sakher A. I. Al-Bazaiah, Reeman Aldweik","doi":"10.3390/logistics8010001","DOIUrl":"https://doi.org/10.3390/logistics8010001","url":null,"abstract":"Background: The global concern for the environment and sustainable development goals has led to a growing focus on the increasing activities of city logistics. This research study aims to evaluate the current state of city logistics within the framework of sustainable development and analyze the key factors that impact the efficient management of city logistics in Jordan. Methods: To achieve these research objectives, a quantitative approach utilizing a survey questionnaire was employed. The findings emphasize a significant disparity between current practices in city logistics and desired outcomes, indicating an urgent need for improvement in cost reduction, enhancement of quality of life, and promotion of sustainability. Results: The results reveal that the performance of urban authorities in managing city logistics is influenced by various factors, including regulatory inefficiencies, suboptimal human resource performance, deficiencies in information systems, and challenges related to coordination amongst stakeholders. Conclusions: Consequently, this paper puts forth actionable recommendations for improving city logistics management, which involve amending existing regulations, implementing comprehensive training programs for employees, strengthening infrastructure for information systems, and fostering robust communication channels between urban authorities and stakeholders.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"39 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139151381","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-15DOI: 10.3390/logistics7040102
Agus Usman, Yudi Azis, Budi Harsanto, A. Azis
Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an intervention variable. Methods: The survey was conducted on 356 passengers at the departure area and lounge. Samples were taken at five major airports in Indonesia, including Soekarno Hatta International Airport. To test the influence of exogenous variables on endogenous variables through intervening variables, a quantitative testing analysis test was carried out using the structural equation model partial least square (SEM-PLS). Result: The research results show that service orientation has a significant and positive effect on airport service quality, passenger satisfaction, and airport image. Moreover, service quality also has a positive effect on passenger satisfaction and the airport’s image. Empirically, passenger satisfaction has been proven to mediate the influence of service quality and service orientation on airport image. It has been proven that airport operators who focus on passengers through service orientation can increase passenger satisfaction and the airport’s image. Conclusions: Focusing on passengers’ needs while at the airport is an important aspect for airport operators who aim to manage their emotions, which encourages passengers to use paid services while in the waiting room. The use of this paid service will directly increase the airport’s aeronautical revenue. Future research needs to consider the influence of image on purchase intention and return to the airport.
{"title":"The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia","authors":"Agus Usman, Yudi Azis, Budi Harsanto, A. Azis","doi":"10.3390/logistics7040102","DOIUrl":"https://doi.org/10.3390/logistics7040102","url":null,"abstract":"Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport image through passenger satisfaction as an intervention variable. Methods: The survey was conducted on 356 passengers at the departure area and lounge. Samples were taken at five major airports in Indonesia, including Soekarno Hatta International Airport. To test the influence of exogenous variables on endogenous variables through intervening variables, a quantitative testing analysis test was carried out using the structural equation model partial least square (SEM-PLS). Result: The research results show that service orientation has a significant and positive effect on airport service quality, passenger satisfaction, and airport image. Moreover, service quality also has a positive effect on passenger satisfaction and the airport’s image. Empirically, passenger satisfaction has been proven to mediate the influence of service quality and service orientation on airport image. It has been proven that airport operators who focus on passengers through service orientation can increase passenger satisfaction and the airport’s image. Conclusions: Focusing on passengers’ needs while at the airport is an important aspect for airport operators who aim to manage their emotions, which encourages passengers to use paid services while in the waiting room. The use of this paid service will directly increase the airport’s aeronautical revenue. Future research needs to consider the influence of image on purchase intention and return to the airport.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139178953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Background: Road transport companies utilize transport capacities as fixed compositions of tractors and semi-trailers, while the possibility of exchanging semi-trailers is considered ad hoc, after some unforeseen circumstances emerge on the route. Such an approach is a limiting factor in achieving optimal utilization of transport capacities, and consequently affects profitability. We proposed a new concept of vehicle fleet management where semi-trailers would not be permanently assigned to the tractors, but could be dynamically reassigned, to utilize optimally the vehicle fleet, on considering the planned itinerary, the driver’s working hours, and traffic conditions. Methods: We set the key performance indicators and developed a prototype application based on the concept of dynamic semi-trailer allocation. We simulated the use of the prototype application on the historical data collected in the case study on one of the leading transport companies in the cold chain, and evaluated the benefits that may be achieved thereof. Results: Simulation showed that implementing the proposed concept enabled the reduction of the vehicle workdays spent on-the-route, the reduction of the number of vehicle compositions needed to handle the transport demand, and improved the quality of service. Conclusions: The proposed concept is beneficial for transport companies that operate large vehicle fleets on long-haul routes, with several transport orders per route. The prototype application may be the basis for developing a fully functional application that can be integrated into the fleet management system.
{"title":"Optimizing Utilization of Transport Capacities in the Cold Chain by Introducing Dynamic Allocation of Semi-Trailers","authors":"Ratko Stanković, Tomislav Pereglin, Tomislav Erdelić","doi":"10.3390/logistics7040101","DOIUrl":"https://doi.org/10.3390/logistics7040101","url":null,"abstract":"Background: Road transport companies utilize transport capacities as fixed compositions of tractors and semi-trailers, while the possibility of exchanging semi-trailers is considered ad hoc, after some unforeseen circumstances emerge on the route. Such an approach is a limiting factor in achieving optimal utilization of transport capacities, and consequently affects profitability. We proposed a new concept of vehicle fleet management where semi-trailers would not be permanently assigned to the tractors, but could be dynamically reassigned, to utilize optimally the vehicle fleet, on considering the planned itinerary, the driver’s working hours, and traffic conditions. Methods: We set the key performance indicators and developed a prototype application based on the concept of dynamic semi-trailer allocation. We simulated the use of the prototype application on the historical data collected in the case study on one of the leading transport companies in the cold chain, and evaluated the benefits that may be achieved thereof. Results: Simulation showed that implementing the proposed concept enabled the reduction of the vehicle workdays spent on-the-route, the reduction of the number of vehicle compositions needed to handle the transport demand, and improved the quality of service. Conclusions: The proposed concept is beneficial for transport companies that operate large vehicle fleets on long-haul routes, with several transport orders per route. The prototype application may be the basis for developing a fully functional application that can be integrated into the fleet management system.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"47 37","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139180411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-12DOI: 10.3390/logistics7040098
B. Alidaee, Haibo Wang, L. Sua
Background: Last-mile delivery (LMD) is a challenging and costly supply chain process that involves direct customer interaction. In a recent study by the World Economic Forum, it was emphasized that last-mile logistics is an emerging research area. In particular, the European Commission Directorate General for Energy and Transport provides guidelines for abnormal road transport, such as heavy, bulky, and oversized (HBO) products. In the last few years, many research articles have been published on the topic of LMD. Several literature review studies from the perspective of different stakeholders have also been published. The delivery of HBO products is more challenging in many ways compared to parcel delivery. Although HBO products yield the most profitable sales, the LMD of HBOs is less studied compared to parcel deliveries. Methods: This research employed a descriptive review method to scan 195 published articles and reports related to LMD and HBOs. Results: Our results identified the challenges in the field and identified the need for separate approaches for different customer segments, such as rural and urban customers, as well as older and younger customers, when formulating delivery strategies. Conclusions: This paper highlights the research gap in this field by using a descriptive literature review methodology and presents academic contributions available so far, as well as challenges for further research.
{"title":"The Last-Mile Delivery of Heavy, Bulky, Oversized Products: Literature Review and Research Agenda","authors":"B. Alidaee, Haibo Wang, L. Sua","doi":"10.3390/logistics7040098","DOIUrl":"https://doi.org/10.3390/logistics7040098","url":null,"abstract":"Background: Last-mile delivery (LMD) is a challenging and costly supply chain process that involves direct customer interaction. In a recent study by the World Economic Forum, it was emphasized that last-mile logistics is an emerging research area. In particular, the European Commission Directorate General for Energy and Transport provides guidelines for abnormal road transport, such as heavy, bulky, and oversized (HBO) products. In the last few years, many research articles have been published on the topic of LMD. Several literature review studies from the perspective of different stakeholders have also been published. The delivery of HBO products is more challenging in many ways compared to parcel delivery. Although HBO products yield the most profitable sales, the LMD of HBOs is less studied compared to parcel deliveries. Methods: This research employed a descriptive review method to scan 195 published articles and reports related to LMD and HBOs. Results: Our results identified the challenges in the field and identified the need for separate approaches for different customer segments, such as rural and urban customers, as well as older and younger customers, when formulating delivery strategies. Conclusions: This paper highlights the research gap in this field by using a descriptive literature review methodology and presents academic contributions available so far, as well as challenges for further research.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"73 3-4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139182920","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-12DOI: 10.3390/logistics7040100
Denisse Domínguez-Alfaro, I. Mendoza-Muñoz, M. Montoya-Reyes, Olivia Yessenia Vargas-Bernal, G. Jacobo-Galicia
The Integral Ergonomic-Value Stream Mapping (Ergo-VSM) methodology is introduced in this study, which is tailored for the metal-mechanic sector and aims to assess the operational and ergonomic conditions of production processes. The methodology is designed to identify ergonomic risks and propose an improvement plan to increase productivity by integrating ergonomic measurement instruments aligned with official standards and lean manufacturing tools such as VSM and Kaizen. The study, which was conducted in a metal-mechanical MSME (micro, small and medium enterprises), resulted in an 11.8% overall improvement in psychosocial risk factors, a 4.4% increase in productivity with a 1.96-h reduction in cycle time, and a 20% decrease in reported quality rejections. Notably, the study shows that the Integral Ergo-VSM can be implemented in a variety of organizational contexts, ensuring adaptability without jeopardizing the methodology’s core objectives.
{"title":"Design and Implementation of Integral Ergo-Value Stream Mapping in a Metal-Mechanical Company to Improve Ergonomic and Productive Conditions: A Case Study","authors":"Denisse Domínguez-Alfaro, I. Mendoza-Muñoz, M. Montoya-Reyes, Olivia Yessenia Vargas-Bernal, G. Jacobo-Galicia","doi":"10.3390/logistics7040100","DOIUrl":"https://doi.org/10.3390/logistics7040100","url":null,"abstract":"The Integral Ergonomic-Value Stream Mapping (Ergo-VSM) methodology is introduced in this study, which is tailored for the metal-mechanic sector and aims to assess the operational and ergonomic conditions of production processes. The methodology is designed to identify ergonomic risks and propose an improvement plan to increase productivity by integrating ergonomic measurement instruments aligned with official standards and lean manufacturing tools such as VSM and Kaizen. The study, which was conducted in a metal-mechanical MSME (micro, small and medium enterprises), resulted in an 11.8% overall improvement in psychosocial risk factors, a 4.4% increase in productivity with a 1.96-h reduction in cycle time, and a 20% decrease in reported quality rejections. Notably, the study shows that the Integral Ergo-VSM can be implemented in a variety of organizational contexts, ensuring adaptability without jeopardizing the methodology’s core objectives.","PeriodicalId":507203,"journal":{"name":"Logistics","volume":"35 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139182603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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