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Patient Satisfaction: The Role of Artificial Intelligence in Healthcare 患者满意度:人工智能在医疗保健中的作用
Pub Date : 2024-05-15 DOI: 10.1177/09720634241246331
M. A. Jabbar, Hena Iqbal, Udit Chawla
Applications of artificial intelligence (AI) can be seen in almost every aspect of the healthcare system, as it has potential to affect almost every facet of the healthcare, from detection of ailments and serious or complex chronic diseases to their control, prevention and cure. With technological innovations, upgradation and adoption in the field of healthcare, healthcare professionals are required to be well prepared to accept the continuously evolving technology and its application to provide best healthcare facilities, which gave rise to the various studies on the role of the machine learning (ML), AI, deep learning (DL), etc., in the field of healthcare. Similarly, the rise in digitalised hospitals, medical facilities, records and data has resulted in the improvisation in the field of healthcare, which in turn has increased the need of experts, professionals, experienced and digitally literate workforce teams in the field of entire healthcare system. Understanding the roles of these advanced technologies, impacts being created on the health, lifestyle and the entire healthcare system, along with the perception of the patients towards it, will shape the way for the improvements and the applications of AI and its outcomes to be achieved, resulting in healthier world for the patients and the society. The objective of the study is to create a patient satisfaction model and validate it with respect to factors influencing patient satisfaction of several patients undergoing AI treatment factors. In the study, the United States, Canada, Australia, UAE and China were chosen as a place of survey, as these are advanced countries and the use of AI is highest in these countries compared to other countries, and survey was done with the help of structured questionnaire. In our earlier study, exploratory factor analysis (EFA) was performed for initial knowledge development on the construct of patients undergoing AI treatment. Patient satisfaction rests on six broad dimensions: First factor is personal touch (PT), second factor is comprehensive gap (CG), third factor is answerability (AB), fourth factor is nerve racking (NR), fifth factor is wrong reporting (WR) and sixth factor is enlightened (EL). With the help of confirmatory factor analysis (CFA) and structured equation modelling (SEM), it has emerged from the study that patient satisfaction level of the construct suggests that PT will have a greater impact on patient satisfaction, and it is the most significant factor of patient satisfaction compared to other constructs. Thus, we can conclude that PT still remains the most important factor in the minds of patients before undergoing AI treatment.
人工智能(AI)的应用几乎可以体现在医疗保健系统的方方面面,因为它有可能影响医疗保健的几乎每一个方面,从检测疾病、严重或复杂的慢性疾病到控制、预防和治疗。随着医疗保健领域的技术创新、升级和采用,要求医疗保健专业人员做好充分准备,接受不断发展的技术及其应用,以提供最佳的医疗保健设施,这就催生了关于机器学习(ML)、人工智能、深度学习(DL)等在医疗保健领域的作用的各种研究。同样,数字化医院、医疗设施、记录和数据的兴起也导致了医疗保健领域的改进,这反过来又增加了整个医疗保健系统领域对专家、专业人士、经验丰富且精通数字知识的员工团队的需求。了解这些先进技术的作用,对健康、生活方式和整个医疗保健系统产生的影响,以及患者对其的看法,将为人工智能及其成果的改进和应用指明方向,从而为患者和社会创造一个更加健康的世界。本研究的目的是创建一个患者满意度模型,并就影响接受人工智能治疗的若干患者满意度的因素对其进行验证。本研究选择了美国、加拿大、澳大利亚、阿联酋和中国作为调查地点,因为这些国家都是先进国家,与其他国家相比,人工智能在这些国家的使用率最高。在我们之前的研究中,我们进行了探索性因子分析(EFA),对人工智能治疗患者的构建进行了初步了解。患者满意度主要有六个方面:第一个因子是个人接触 (PT),第二个因子是全面差距 (CG),第三个因子是可接受性 (AB),第四个因子是神经紧张 (NR),第五个因子是错误报告 (WR),第六个因子是开明 (EL)。在确认性因子分析(CFA)和结构方程模型(SEM)的帮助下,研究结果表明,患者满意度的构念水平表明 PT 对患者满意度的影响更大,与其他构念相比,它是患者满意度的最显著因子。因此,我们可以得出结论,在接受人工智能治疗之前,PT 仍然是患者心目中最重要的因素。
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引用次数: 0
Challenges for Cancer Patients Seeking Medical Care During COVID-19 Lockdown in India: A Narrative Review 印度 COVID-19 封锁期间癌症患者就医面临的挑战:叙事回顾
Pub Date : 2024-05-13 DOI: 10.1177/09720634241250260
Abhipsa Tripathy, Prem Shankar Mishra
Delivering healthcare services to cancer patients during COVID-19 lockdown posed several challenges; however, lack of reporting and concerned reviews made it imperative to understand the nuance of narratives among cancer patients across country. The COVID-19 pandemic has had a severe effect on the entirety among cancer patients in the continuum of care. In this regard, this article aims to investigate the challenges and hard times faced by cancer patients due to mismanagement and lack of health system planning during COVID-19 lockdown in India. A total of 46 newspaper articles with distinct cases of patients suffering from different types of cancer were collected between 24 March 2020 and July 2020 lockdowns in India. We analyse the online news reports and articles of cancer patients facing regular services and treatment challenges during the country’s lockdown following an inductive approach. We conducted the content analysis that chose online news articles across states/union territories, leading to the creation of a conceptual diagram for our article. From all the articles, most articles reported challenges like poor governance of cancer patients (63%) and lack of timely treatment (37%) from the supply-side issues, whereas from the demand-side constraints, such as fear of transmission (10%), financial issues (10%) and accommodation problems (5%), were reported. The broad thematic categories that evolved from our content analysis are patient-centred related factors, healthcare management-related factors or supply-side factors and detrimental impacts of lockdown with the poor governance of cancer patients. Further, the findings revealed through different sets of narratives that involved a range of multiple factors such as service interruption, delays and altered modes of screening, diagnosis and treatment as well as follow-up and palliative care during the critical time of COVID-19 lockdowns in India. The interruption of service delivery mechanisms due to poor health management, deficits of health workforce, infrastructural lacunae and fear of COVID-19 infection placed unprecedented challenges to cancer patients across the country in seeking healthcare services. Therefore, the government must be regularly vigilant and give priority under these emergency circumstances. However, the newly introduced National Digital Health Mission (NDHM) by the Government of India might be a catalyser that provides the necessary support for the integration of digital health infrastructure in the country even after such a pandemic havoc in the future.
在 COVID-19 封锁期间,为癌症患者提供医疗保健服务面临诸多挑战;然而,由于缺乏报告和相关审查,因此必须了解全国癌症患者的细微叙述。COVID-19 大流行严重影响了癌症患者在持续护理过程中的整体状况。为此,本文旨在调查在印度 COVID-19 封锁期间,由于管理不善和缺乏医疗系统规划,癌症患者所面临的挑战和困难。在 2020 年 3 月 24 日至 2020 年 7 月印度封锁期间,我们共收集了 46 篇报纸文章,其中包含不同类型癌症患者的不同病例。我们采用归纳法分析了在国家封锁期间癌症患者面临常规服务和治疗挑战的在线新闻报道和文章。我们进行了内容分析,选择了各邦/中央直辖区的网络新闻文章,从而为我们的文章创建了一个概念图。在所有文章中,大多数文章从供应方的问题出发,报道了癌症患者管理不善(63%)和缺乏及时治疗(37%)等挑战,而从需求方的限制因素出发,报道了对传播的恐惧(10%)、经济问题(10%)和住宿问题(5%)。内容分析得出的广泛主题类别包括:以病人为中心的相关因素、医疗管理相关因素或供应方因素,以及因癌症病人管理不善而造成的封锁的不利影响。此外,研究结果显示,在印度 COVID-19 封锁的关键时期,不同的叙述涉及一系列多重因素,如服务中断、延误、筛查模式改变、诊断和治疗以及后续治疗和姑息治疗。由于卫生管理不善、卫生工作者短缺、基础设施缺陷以及对 COVID-19 感染的恐惧,服务提供机制中断,这给全国癌症患者寻求医疗服务带来了前所未有的挑战。因此,政府必须经常保持警惕,并在这些紧急情况下给予优先考虑。不过,印度政府新近推出的 "国家数字健康计划"(NDHM)可能会起到催化剂的作用,即使在未来发生这种大流行病肆虐之后,也能为该国数字健康基础设施的整合提供必要的支持。
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引用次数: 0
Impact of Government Funded Health Insurance Scheme on OOP and Quality of Health Care: 
A Study of Maternal Health Care in Rajasthan 政府资助的医疗保险计划对自付费用和医疗质量的影响:拉贾斯坦邦产妇保健研究
Pub Date : 2024-05-13 DOI: 10.1177/09720634241246946
Anmol Sehgal, S. Sangita
There has been a gradual shift of India’s health policies in favour of government-funded health insurance schemes rather than investment in public health facilities. The impact of this shift on quality of health care, especially for the poor and vulnerable population, is yet to be fully understood. The current study has been undertaken to study the effectiveness of one such state government-funded health insurance scheme, known as Bhamashah Swasthya Bima Yojana (BSBY), on out-of-pocket (OOP) expenditure and quality of health care services for the child delivery cases in a low-income community in the capital city of Jaipur in Rajasthan, India. While this study contributes to knowledge on the impact of access to health insurance on OOP expenditure, it covers a critical gap in the literature regarding its effect on quality of health care. The empirical analysis, conducted using log-linear and logit models, indicates that BSBY has a positive impact on reduction of OOP and improvement in quality of treatment in the study area.
印度的医疗政策逐渐转向政府资助的医疗保险计划,而不是投资于公共医疗设施。这种转变对医疗质量的影响,尤其是对穷人和弱势群体的影响,尚待充分了解。本研究旨在研究由邦政府资助的医疗保险计划(即 Bhamashah Swasthya Bima Yojana (BSBY))对印度拉贾斯坦邦首府斋浦尔低收入社区分娩病例的自付(OOP)费用和医疗服务质量的影响。本研究有助于了解医疗保险对自付支出的影响,同时也填补了文献中关于医疗保险对医疗质量影响的重要空白。使用对数线性和对数模型进行的实证分析表明,BSBY 对减少研究地区的 OOP 支出和提高治疗质量具有积极影响。
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引用次数: 0
Using Crowdsourced Data to Assess the Impact 
of Shelter-in-Place Orders (SIPO) during COVID-19: Lessons from a Small Island 
Developing State 在 COVID-19 期间利用众包数据评估原地避难令(SIPO)的影响:小岛屿发展中国家的经验教训
Pub Date : 2024-05-13 DOI: 10.1177/09720634241244422
Preeya S. Mohan, Richard Ramsawak
Without the availability of a vaccine (at the time of writing) to control the spread of the COVID-19 virus, countries must rely largely on lockdown measures to limit population movement and community spread. The case of COVID-19 in small island territories is particularly important given their vulnerabilities to external shocks, limited capacity to prepare for and respond to a health crisis, and a population susceptible to non-communicable diseases. This article utilise novel crowdsourced cell phone data gathered by Facebook Data for Good and difference-in-differences estimation as well as event studies to examine the effectiveness of shelter-in-place orders (SIPOs) on population movement patterns across Trinidad and Tobago. We find that most SIPOs result in reductions in population movement patterns across the country, the most effective being the closure of all public places and non-essential businesses. Also, the relaxation of these measures does not readily result in increasing population movement patterns, indicating relative embeddedness in population movement. Our results further suggest that voluntary compliance, adaptive behaviour among citizens, government transparency and public information can also be important motivations for reduced population movement during the pandemic.
由于没有疫苗(在撰写本报告时)来控制 COVID-19 病毒的传播,各国必须在很大程度上依靠封锁措施来限制人口流动和社区传播。鉴于小岛屿地区易受外部冲击、准备和应对健康危机的能力有限以及人口易感染非传染性疾病,COVID-19 在这些地区的传播就显得尤为重要。本文利用 Facebook Data for Good 收集的新型众包手机数据、差分估计以及事件研究,考察了就地避难令(SIPOs)对特立尼达和多巴哥各地人口流动模式的影响。我们发现,大多数 SIPO 都能减少全国的人口流动模式,其中最有效的是关闭所有公共场所和非必要企业。此外,这些措施的放松并不会轻易导致人口流动模式的增加,这表明人口流动的相对嵌入性。我们的研究结果进一步表明,自愿遵守、公民的适应行为、政府透明度和公共信息也可能是大流行期间减少人口迁移的重要动因。
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引用次数: 0
Socio-economic and Demographic Factors Influencing the Nutritional Status of Lactating Mothers in Delhi, India 影响印度德里哺乳期母亲营养状况的社会经济和人口因素
Pub Date : 2024-05-13 DOI: 10.1177/09720634241244423
Chhavi Gupta, R. Khedkar, Kiran Negi, Karuna Singh
Nutrition deficiency is commonly observed in lactating mothers and is a rising trend in India due to improper dietary patterns, physiological factors, socio-economic and demographic factors. The aim was to study the nutritional status and its related factors among lactating mothers in the urban areas of Delhi region, India. A structured, pre-tested and validated questionnaire was used to capture the socio-demographic information, including economical and medical conditions, of 150 lactating women in Delhi, India. Pearson correlation coefficient and association of various factors were determined. 72.5 per cent of women were in the age bracket of 20–25 years and in low-income group (70 per cent). The prevalence of underweight was 21.33 per cent, and the mean and SD of body mass index (BMI) of mothers were 19.17 ± 2.1 and 20.70 ± 2.3 for sedentary and moderate workers, respectively. There were significant correlations found between BMI, energy, carbohydrates, fat and protein intake ( p < .05). Multivariate regression model was used to associate the nutrition of participants’ income group, education, type of work, age of mothers and frequency of meals. Based on the results, intervention programmes for dietary correction and the effect of nutrition on the body have to be emphasised to lactating mothers for better health and nutritional outcomes.
在印度,由于饮食结构不合理、生理因素、社会经济和人口因素等原因,哺乳期母亲普遍存在营养不良的问题,而且这种现象呈上升趋势。本研究旨在调查印度德里地区城市哺乳期母亲的营养状况及其相关因素。该研究使用了一份结构化的、经过预先测试和验证的调查问卷,以获取印度德里 150 名哺乳期妇女的社会人口信息,包括经济和医疗状况。确定了各种因素的皮尔逊相关系数和关联性。72.5%的妇女年龄在 20-25 岁之间,属于低收入群体(70%)。体重不足的发生率为 21.33%,母亲体重指数(BMI)的平均值和 SD 值分别为 19.17 ± 2.1 和 20.70 ± 2.3(久坐工作者和中等体重工作者)。体重指数、能量、碳水化合物、脂肪和蛋白质的摄入量之间存在明显的相关性(P < .05)。采用多元回归模型将参与者的收入组别、教育程度、工作类型、母亲年龄和进餐频率与营养状况联系起来。根据研究结果,必须向哺乳期母亲强调膳食纠正干预方案和营养对身体的影响,以获得更好的健康和营养结果。
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引用次数: 0
Perception and Belief of Healthcare Workers regarding the COVID-19 Vaccine: A 
Cross-Sectional Study and Geographic 
Information System Mapping 医护人员对 COVID-19 疫苗的看法和信念:横断面研究与地理信息系统绘图
Pub Date : 2024-05-08 DOI: 10.1177/09720634241246941
Widya Ratna Wulan, Evina Widianawati, Faik Agiwahyuanto
The COVID-19 new deaths’ highest numbers in Southeast Asia were reported from Indonesia, with 8,784 new deaths. Healthcare workers (HCWs) have several roles in the COVID-19 vaccine implementation. This study aimed to assess COVID-19 vaccine perception and belief among HCWs and identify demographic mapping by using the geographical information system. This study used a quantitative method with cross-sectional design, wherein 112 registered HCWs in the Indonesian hospital and healthcare centre were shared a survey questionnaire using Google Forms® and then visualised it through geographic mapping. The perception of HCWs regarding the COVID-19 vaccine was considered good but in contrast to the belief. There was a significant relationship between age [ p value = .021; odds ratio (OR): 2.692; 95% confidence interval (CI): 1.229–5.896] and also HCWs’ workplace ( p value = .040; OR: 0.231; 95% CI: 0.0620–0.862) towards the belief of HCWs regarding the COVID-19 vaccine. Developing strategies to decrease HCWs and public hesitation and increase trust is vital for implementing vaccination programmes.
据报告,东南亚地区 COVID-19 新增死亡人数最多的国家是印度尼西亚,新增死亡人数为 8784 人。医护人员(HCWs)在 COVID-19 疫苗的实施过程中扮演着多种角色。本研究旨在评估医护人员对 COVID-19 疫苗的认知和信念,并利用地理信息系统确定人口分布图。本研究采用横断面设计的定量方法,使用 Google Forms® 向印度尼西亚医院和保健中心的 112 名注册医护人员发放调查问卷,然后通过地理制图将其可视化。医护人员对 COVID-19 疫苗的看法被认为是好的,但与他们的想法相反。年龄[p 值 = 0.021;比值比 (OR):2.692;95% 置信区间 (CI):1.229-5.896]和 HCWs 工作场所(p 值 = 0.040;OR:0.231;95% CI:0.0620-0.862)与 HCWs 对 COVID-19 疫苗的看法之间存在明显关系。制定策略以减少医护人员和公众的犹豫并增加信任对于实施疫苗接种计划至关重要。
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引用次数: 0
Interstate Disparity in Combating COVID-19 in India: Efficiency Estimate Across States 印度打击 COVID-19 的州际差距:各邦的效率估算
Pub Date : 2024-05-03 DOI: 10.1177/09720634241244428
Shrabanti Maity, Anup Sinha
Currently, COVID-19 is the most lethal menace in the world. Due to its health and economic consequences, it becomes a serious challenge for the economy. The present article aims to explore India’s interstate disparities of efficiency in combating COVID-19 based on secondary data. Besides, an attempt has been made to pinpoint the factors responsible for the inefficiency of resisting this deadly virus. The interstate efficiency measurement is facilitated by applying stochastic production frontier analysis. The empirical result divulges that among the Indian states, Bihar is the most efficient in combating COVID-19. The empirical estimation of the frontier model discloses that the number of doctors, nurses, police force, isolation beds and hotspots positively and significantly influence the recovery rate from COVID-19 in Indian states. The empirical results of the inefficiency effects model suggest that the share of elderly and urbanisation reversely influence the efficiency in combating the virus, while favourable sex ratio, literacy rate, regular salaried employment, digitalisation and ruralisation stimulate the efficiency of the concerned state. The study concludes that efficient utilisation, coupled with the advancement of the existing health infrastructure, is imperative for the acceleration of the recovery rate from this pandemic.
目前,COVID-19 是世界上最致命的威胁。由于其对健康和经济造成的后果,它已成为经济面临的严峻挑战。本文旨在根据二手数据,探讨印度各邦在抗击 COVID-19 方面的效率差异。此外,本文还试图找出导致抵御这一致命病毒效率低下的因素。采用随机生产前沿分析法对各州之间的效率进行了衡量。实证结果表明,在印度各邦中,比哈尔邦抗击 COVID-19 的效率最高。前沿模型的实证估计结果显示,医生、护士、警力、隔离病床和热点地区的数量对印度各邦 COVID-19 的治愈率有显著的正向影响。无效率效应模型的实证结果表明,老年人比例和城市化反向影响了抗击病毒的效率,而有利的性别比率、识字率、正规受薪就业、数字化和农村化则刺激了相关邦的效率。研究得出结论,有效利用现有的卫生基础设施,是加快从这一流行病中恢复的当务之急。
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引用次数: 0
Evaluation of Turkey’s Healthcare System Performance in COVID-19 Pandemic Period 评估土耳其医疗系统在 COVID-19 大流行期间的表现
Pub Date : 2024-05-02 DOI: 10.1177/09720634241246920
Haşim Çapar, Fadime Çınar, G. Ekinci
The main objective of this study is to evaluate the performance of Turkey’s Health System during the COVID-19 pandemic. A cross-sectional study was conducted in Turkey among 656 people using a questionnaire. STATA 14.0 statistical software package was used for analysing the data. Frequency, percentage, mean, standard deviation, t-test and one-way analysis of variance test were used. The participants’ Healthcare System Performance Evaluation Scale total score mean [Formula: see text] = 3.60 ± 0.6 in the sub-dimension of ‘Safe and Security’ [Formula: see text] = 3.63 ± 0.8, in the sub-dimension of ‘Transparency’ [Formula: see text] = 3.15 ± 1.1, in the sub-dimension ‘Accessibility’ [Formula: see text] = 3.79 ± 0.9, in the sub-dimension ‘Affordability’ [Formula: see text] = 3.83 ± 0.8 was determined. The Healthcare System Performance Evaluation Scale and a sub-dimension of this scale, accessibility, scores of them are high and differed statistically by age. The affordability sub-scale score was statistically different from income groups ( F = 6.47; p < .05). Although the performance of the general healthcare system is high, it was seen that the scores regarding the transparency of the information shared during COVID-19 were partially lower than other dimensions.
本研究的主要目的是评估土耳其卫生系统在 COVID-19 大流行期间的表现。研究采用问卷调查的方式在土耳其对 656 人进行了横断面研究。数据分析使用了 STATA 14.0 统计软件包。使用了频率、百分比、平均值、标准差、t 检验和单因素方差分析检验。在 "安全与保障 "子维度[计算公式:见正文]=3.63 ± 0.8,"透明度 "子维度[计算公式:见正文]=3.15 ± 1.1,"可及性 "子维度[计算公式:见正文]=3.79 ± 0.9,"可负担性 "子维度[计算公式:见正文]=3.83 ± 0.8。医疗系统绩效评价量表和该量表的一个子维度 "可及性 "的得分较高,且在统计上因年龄而异。可负担性子量表得分与收入组别存在统计学差异 ( F = 6.47; p < .05)。虽然总体医疗系统的表现较好,但 COVID-19 期间共享信息的透明度得分部分低于其他维度。
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引用次数: 0
What is the Cost of Logistics Activities in 
Healthcare Businesses? A Case Study of 
a Medical Centre in Türkiye 医疗保健企业物流活动的成本是多少?图尔基耶一家医疗中心的案例研究
Pub Date : 2024-04-25 DOI: 10.1177/09720634241246904
Doğancan Çavmak, Semra Aksoylu
Logistics holds an important role in healthcare provision. One of the significant dimensions of logistics is the cost incurred for these activities. However, the cost of logistics is an overlooked issue in most healthcare organisations. The purpose of this study is to provide an insight into the cost of logistic activities in healthcare businesses. A case study was conducted in a medical centre in Istanbul. Historical data (second half of 2021) were used for the analysis. Activity-based costing method was adopted for cost calculation. In line with this approach, logistic activities of the medical centre were examined, and logistic activity centres were determined. Resource consumption of each centre was determined based on interviews with staff and records of the accounting department. Consequently, the costs of all logistic activities of the medical centre were calculated, and their share in the total cost of service production was determined. The total logistical cost of the healthcare centre was calculated to be ₺689,983. The cost of patient services and transporting activity centres accounted for 49% of total logistical costs. The costs of logistic activities accounted for 15.42% of the total cost of service. The results of the study show that logistic activities have a significant share of the total cost of service production in the medical centre. Activity-based costing is an effective way of calculating costs of logistic activities in healthcare services. Managers can use cost data to improve logistic processes.
物流在医疗保健服务中发挥着重要作用。物流的一个重要方面是这些活动所产生的成本。然而,在大多数医疗机构中,物流成本是一个被忽视的问题。本研究的目的是深入了解医疗保健企业物流活动的成本。我们在伊斯坦布尔的一家医疗中心进行了案例研究。分析使用了历史数据(2021 年下半年)。成本计算采用了基于活动的成本计算方法。根据这一方法,对医疗中心的物流活动进行了研究,并确定了物流活动中心。根据对工作人员的访谈和会计部门的记录,确定了每个中心的资源消耗。因此,计算出了医疗中心所有后勤活动的成本,并确定了它们在服务生产总成本中所占的份额。经计算,医疗中心的后勤总成本为 689 983 英镑。病人服务和运输活动中心的成本占后勤总成本的 49%。后勤活动成本占服务总成本的 15.42%。研究结果表明,后勤活动在医疗中心的服务生产总成本中占有重要份额。活动成本法是计算医疗服务后勤活动成本的有效方法。管理人员可以利用成本数据改进后勤流程。
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引用次数: 0
Understanding Employee Openness to Organisational Change in a Healthcare Organisation: Stress, Turnover Intentions and 
the Moderating Role of Psychological Ownership 了解医疗机构中员工对组织变革的开放性:压力、离职意向和心理所有权的调节作用
Pub Date : 2024-04-25 DOI: 10.1177/09720634241246329
Alper Kayaalp, Kyle J. Page, Tyler Carlson
This study investigated the relationship of employee openness to organisational change with job stress and turnover intentions and tested the moderating effect of psychological ownership in a healthcare context. Participants were employees from a large, non-profit, Midwestern US healthcare organisation that was in the process of a large-scale change initiative (i.e., merger). Our findings indicated that there is a negative relationship between employee openness to organisational change and job stress and turnover intentions. Results also revealed that employees with a higher level of psychological ownership and openness to change tended to experience less job stress. Psychological ownership has not been examined as a moderator in organisational change contexts despite its obvious relevance. Our findings indicate that employee openness to organisational change and psychological ownership are two individual-level attitudes critical to improving crucial individual and organisational outcomes in the change process.
本研究调查了员工对组织变革的开放度与工作压力和离职意向之间的关系,并测试了在医疗保健背景下心理所有权的调节作用。研究对象是美国中西部一家大型非营利性医疗机构的员工,该机构正在进行大规模变革(即合并)。我们的研究结果表明,员工对组织变革的开放度与工作压力和离职意向之间存在负相关。研究结果还显示,心理自主性和变革开放性较高的员工往往工作压力较小。在组织变革背景下,尽管心理自主性具有明显的相关性,但尚未将其作为调节因素进行研究。我们的研究结果表明,员工对组织变革的开放性和心理所有权是个人层面的两种态度,对于在变革过程中改善个人和组织的关键成果至关重要。
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引用次数: 0
期刊
Journal of Health Management
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