Pub Date : 2023-04-05DOI: 10.1108/whatt-02-2023-0023
Rashmeet Kapoor, Anjana Singh, Geetika Manchanda
PurposeThe aim is to provide insights on the inclusion of sustainability training during internship and the engagement of interns in the sustainability practices of the hotel. The paper investigates how aspects of knowledge and participation in sustainable practices can bring about a positive change in the industry's future and also aid in the creation of smart green leaders.Design/methodology/approachThe paper utilizes qualitative research methodology and draws on in-depth interviews with students and learning and development managers using multiple sources of evidence to derive a holistic picture.FindingsThe paper aims to highlight the importance of incorporating sustainability training as an indispensable part of hotel internships. It also reveals the positive impact and long-term behavioural changes of students along with presenting strategies to create student stewards for sustainability.Research limitations/implicationsThe limitations of the study arise from its small sample size, which nonetheless generated some rich insights.Originality/valueThere has been much research in the area of hospitality internships, however, it has not been considered from the perspective of sustainability development or green internships. In this sense, the paper is novel as it challenges the traditional expectations of hospitality internships.
{"title":"Hospitality internships and green leaders: analysing the engagement of interns with hotel sustainable development practices","authors":"Rashmeet Kapoor, Anjana Singh, Geetika Manchanda","doi":"10.1108/whatt-02-2023-0023","DOIUrl":"https://doi.org/10.1108/whatt-02-2023-0023","url":null,"abstract":"PurposeThe aim is to provide insights on the inclusion of sustainability training during internship and the engagement of interns in the sustainability practices of the hotel. The paper investigates how aspects of knowledge and participation in sustainable practices can bring about a positive change in the industry's future and also aid in the creation of smart green leaders.Design/methodology/approachThe paper utilizes qualitative research methodology and draws on in-depth interviews with students and learning and development managers using multiple sources of evidence to derive a holistic picture.FindingsThe paper aims to highlight the importance of incorporating sustainability training as an indispensable part of hotel internships. It also reveals the positive impact and long-term behavioural changes of students along with presenting strategies to create student stewards for sustainability.Research limitations/implicationsThe limitations of the study arise from its small sample size, which nonetheless generated some rich insights.Originality/valueThere has been much research in the area of hospitality internships, however, it has not been considered from the perspective of sustainability development or green internships. In this sense, the paper is novel as it challenges the traditional expectations of hospitality internships.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48822876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-04DOI: 10.1108/whatt-02-2023-0027
S. Munjal, Sanjay Sharma
PurposeThis concluding article identifies the varying perspectives and research findings that emanate from the collection of articles in this theme issue. It also revisits the theme issue question and provides some directions for further research in the form of a call for action based on the key findings of this issue. It is apparent that there is an urgent need for hospitality education in the higher education sector to give space and focus to sustainability practices in their curriculum and ensure that the content is embedded and delivered in a contemporary way. Further, the faculty should be up-to-date and understand their role as drivers of the sustainability footprint for tourism and hospitality. The authors argue that hospitality education not only needs to catch up but also make a determined effort to lead applied research that can inform the industry in terms of what and how more can be done to mitigate the negative impacts of tourism activity.Design/methodology/approachThe paper draws on a content analysis of the article collection in this theme issue: How is hospitality education embedding sustainable practices in their curriculum and programme delivery? An Asian perspective is considered here in order to summarize, conclude and suggest some next steps.FindingsThere is an urgent need to support and advance the cause of sustainability in tourism and hospitality, especially in the Asian context. The paper identifies key steps that need to be taken by the hospitality higher education sector in order to contribute to the larger goal of sustainable practices that can be easily understood and adopted by those managing hospitality businesses.Originality/valueThe paper documents the theme issue findings and provides a collaborative research agenda based on the findings of the theme issue writing team.
{"title":"Driving the sustainability agenda: a wakeup call for hospitality education","authors":"S. Munjal, Sanjay Sharma","doi":"10.1108/whatt-02-2023-0027","DOIUrl":"https://doi.org/10.1108/whatt-02-2023-0027","url":null,"abstract":"PurposeThis concluding article identifies the varying perspectives and research findings that emanate from the collection of articles in this theme issue. It also revisits the theme issue question and provides some directions for further research in the form of a call for action based on the key findings of this issue. It is apparent that there is an urgent need for hospitality education in the higher education sector to give space and focus to sustainability practices in their curriculum and ensure that the content is embedded and delivered in a contemporary way. Further, the faculty should be up-to-date and understand their role as drivers of the sustainability footprint for tourism and hospitality. The authors argue that hospitality education not only needs to catch up but also make a determined effort to lead applied research that can inform the industry in terms of what and how more can be done to mitigate the negative impacts of tourism activity.Design/methodology/approachThe paper draws on a content analysis of the article collection in this theme issue: How is hospitality education embedding sustainable practices in their curriculum and programme delivery? An Asian perspective is considered here in order to summarize, conclude and suggest some next steps.FindingsThere is an urgent need to support and advance the cause of sustainability in tourism and hospitality, especially in the Asian context. The paper identifies key steps that need to be taken by the hospitality higher education sector in order to contribute to the larger goal of sustainable practices that can be easily understood and adopted by those managing hospitality businesses.Originality/valueThe paper documents the theme issue findings and provides a collaborative research agenda based on the findings of the theme issue writing team.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49174485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-04DOI: 10.1108/whatt-01-2023-0013
S. Bharwani, David Mathews
PurposeIn the context of heightened awareness and understanding of responsible tourism, it has become increasingly imperative for luxury hotels to introspect on the impact of their operations on environmental and social sustainability. This study aims at examining the prevalence and growth of sustainability practices in the Indian luxury hotel segment as it increasingly competes on a global platform.Design/methodology/approachThe research approach adopted in this paper is qualitative and emic. Primary data is gathered for the study through semi-structured interviews with select luxury hotel general managers from four hotel chains of Indian origin – ITC Luxury Hotels, Oberoi Hotels and Resorts, Taj Hotels and Palaces and The Leela – to gain an insight into sustainability initiatives adopted in the Indian hospitality industry. Secondary research data regarding the eco-friendly, green measures implemented in these hotels is collected primarily from the websites of the respective hotel chains and supplemented by review of academic literature, media articles, industry reports and company press releases.FindingsThe findings of the study reveal that Indian luxury hotel brands are increasingly adopting green products and integrating innovative sustainability practices in their day-to-day operations. However, several of these initiatives are in the non-customer-facing domains such as the engineering and back-of-the-house operations. Very few Indian hotel chains are building these sustainability initiatives into their core philosophy and embedding it in the front-line customer service experience at their properties to reinforce the green image of the hotels.Originality/valueThe paper also proposes the 6Cs Framework of Sustainability that can be utilised to categorise the green sustainable practices adopted in responsible hotels in a simplistic manner under six broad verticals. Practitioners, researchers and educationists in the hospitality industry would find the implications of this study useful in the context of a post-pandemic world where sustainability is influencing consumer choices across industries in today’s eco-conscious and enlightened business and marketing environment.
目的在对负责任旅游业的认识和理解不断提高的背景下，豪华酒店越来越有必要反思其运营对环境和社会可持续性的影响。这项研究旨在考察印度豪华酒店在全球平台上竞争日益激烈的情况下，可持续发展实践的普遍性和增长情况。设计/方法论/方法本文采用的研究方法是定性和实证的。本研究通过对四家印度连锁酒店（ITC luxury Hotels、Oberoi Hotels and Resorts、Taj Hotels and Palaces和the Leela）的精选豪华酒店总经理进行半结构化访谈，收集了主要数据，以深入了解印度酒店业采用的可持续发展举措。关于这些酒店实施的环保、绿色措施的二级研究数据主要来自各自连锁酒店的网站，并辅以学术文献、媒体文章、行业报告和公司新闻稿的审查。研究结果显示，印度豪华酒店品牌越来越多地采用绿色产品，并在日常运营中融入创新的可持续发展实践。然而，其中一些举措是在非面向客户的领域，如工程和后台运营。很少有印度连锁酒店将这些可持续发展举措纳入其核心理念，并将其融入酒店的一线客户服务体验，以强化酒店的绿色形象。独创性/价值本文还提出了6Cs可持续发展框架，可用于将负责任酒店采用的绿色可持续做法简单地分为六大垂直领域。酒店业的从业者、研究人员和教育家会发现，在后疫情时代，在当今具有生态意识和开明的商业和营销环境中，可持续性正在影响各行业的消费者选择，这项研究的意义很有用。
{"title":"Sustainable luxury: from an oxymoron to a tautology – the case of the Indian luxury hospitality industry","authors":"S. Bharwani, David Mathews","doi":"10.1108/whatt-01-2023-0013","DOIUrl":"https://doi.org/10.1108/whatt-01-2023-0013","url":null,"abstract":"PurposeIn the context of heightened awareness and understanding of responsible tourism, it has become increasingly imperative for luxury hotels to introspect on the impact of their operations on environmental and social sustainability. This study aims at examining the prevalence and growth of sustainability practices in the Indian luxury hotel segment as it increasingly competes on a global platform.Design/methodology/approachThe research approach adopted in this paper is qualitative and emic. Primary data is gathered for the study through semi-structured interviews with select luxury hotel general managers from four hotel chains of Indian origin – ITC Luxury Hotels, Oberoi Hotels and Resorts, Taj Hotels and Palaces and The Leela – to gain an insight into sustainability initiatives adopted in the Indian hospitality industry. Secondary research data regarding the eco-friendly, green measures implemented in these hotels is collected primarily from the websites of the respective hotel chains and supplemented by review of academic literature, media articles, industry reports and company press releases.FindingsThe findings of the study reveal that Indian luxury hotel brands are increasingly adopting green products and integrating innovative sustainability practices in their day-to-day operations. However, several of these initiatives are in the non-customer-facing domains such as the engineering and back-of-the-house operations. Very few Indian hotel chains are building these sustainability initiatives into their core philosophy and embedding it in the front-line customer service experience at their properties to reinforce the green image of the hotels.Originality/valueThe paper also proposes the 6Cs Framework of Sustainability that can be utilised to categorise the green sustainable practices adopted in responsible hotels in a simplistic manner under six broad verticals. Practitioners, researchers and educationists in the hospitality industry would find the implications of this study useful in the context of a post-pandemic world where sustainability is influencing consumer choices across industries in today’s eco-conscious and enlightened business and marketing environment.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44160182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-04DOI: 10.1108/whatt-02-2023-0026
Sanjay Sharma, S. Munjal
PurposeThe hospitality industry is rapidly evolving; aspects like technology, digitisation, artificial intelligence, eco-friendly, best practices, green hotels and sustainability are significantly impacting change. It is evident that the hospitality industry is trying its best to embrace change but do hospitality graduates have sufficient exposure to the importance of embracing these changes? Further, are academics updating their curriculum in line with industry requirements? This also prompts the question: How often do industry and academia come together to discuss the future? Is it the sole responsibility of academic institutions to consider the changes needed or should industry take a lead and guide academia? This theme issue explores these questions and concerns and considers the way forward.Design/methodology/approachThis viewpoint article explains why the theme issue question is important and outlines the approach taken with reference to the hospitality industry and hospitality education. The authors explore our theme issue question with particular reference to developments in Asia.FindingsThe hospitality industry impacts the environment in numerous ways and it is important for the industry to learn and train employees for a sustainable future and it is equally important to understand the challenges faced by the industry in adopting sustainable practices. The deployment of artificial intelligence, robotics and automation is increasingly impacting global standards and operating procedures and clearly technology has a key role to play in sustainable development. The authors also consider ways in which hospitality education could be better synced with industry and how it could evolve in response to future requirements.Originality/valueThis theme issue on hospitality education and sustainability was conceived with the aim of addressing concerns like the challenges faced by academics in upgrading the curriculum/programme structure so that it is better aligned with industry norms. It further examines sustainable practices adopted by hotels in Asia as compared to their counterparts in other parts of the world and it explores the gaps between hospitality industry operations and the programme delivery of hospitality institutions.
{"title":"Hospitality education in Asia: is it sufficiently equipped to prepare future hospitality leaders?","authors":"Sanjay Sharma, S. Munjal","doi":"10.1108/whatt-02-2023-0026","DOIUrl":"https://doi.org/10.1108/whatt-02-2023-0026","url":null,"abstract":"PurposeThe hospitality industry is rapidly evolving; aspects like technology, digitisation, artificial intelligence, eco-friendly, best practices, green hotels and sustainability are significantly impacting change. It is evident that the hospitality industry is trying its best to embrace change but do hospitality graduates have sufficient exposure to the importance of embracing these changes? Further, are academics updating their curriculum in line with industry requirements? This also prompts the question: How often do industry and academia come together to discuss the future? Is it the sole responsibility of academic institutions to consider the changes needed or should industry take a lead and guide academia? This theme issue explores these questions and concerns and considers the way forward.Design/methodology/approachThis viewpoint article explains why the theme issue question is important and outlines the approach taken with reference to the hospitality industry and hospitality education. The authors explore our theme issue question with particular reference to developments in Asia.FindingsThe hospitality industry impacts the environment in numerous ways and it is important for the industry to learn and train employees for a sustainable future and it is equally important to understand the challenges faced by the industry in adopting sustainable practices. The deployment of artificial intelligence, robotics and automation is increasingly impacting global standards and operating procedures and clearly technology has a key role to play in sustainable development. The authors also consider ways in which hospitality education could be better synced with industry and how it could evolve in response to future requirements.Originality/valueThis theme issue on hospitality education and sustainability was conceived with the aim of addressing concerns like the challenges faced by academics in upgrading the curriculum/programme structure so that it is better aligned with industry norms. It further examines sustainable practices adopted by hotels in Asia as compared to their counterparts in other parts of the world and it explores the gaps between hospitality industry operations and the programme delivery of hospitality institutions.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43943152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-04DOI: 10.1108/whatt-01-2023-0014
Parul G. Munjal
PurposeThe paper aims to highlight the importance of nurturing heritage from the perspective of hospitality professionals and entrepreneurs in countries such as India that have a wealth of natural and cultural heritage resources. The intent is to bring out intersections of heritage and hospitality and place these in the context of global and local issues and concerns.Design/methodology/approachHeritage has been outlined in a broad and inclusive manner, to include not only tangible natural and cultural resources but also intangible oral histories, processes and practices embedded in traditional knowledge. Secondary sources are used to represent trends mapped in other studies though the main narrative is derived from gaps and opportunities observed by the author, both as a heritage expert and consumer of heritage hospitality.FindingsThere are three areas where the hospitality industry intersects with heritage in the current context, namely, awareness of heritage resources and integration of these in curating creative visitor experiences, incorporating traditional sustainable practices in the operating procedures of hospitality services, and in fostering heritage entrepreneurship.Originality/valueThis viewpoint should be of interest to researchers, academics and practitioners with a hospitality background as they seek creative ways of bringing heritage and traditional knowledge into mainstream hospitality education and practice, based on more systematic inquiry and exploration.
{"title":"How does the hospitality industry integrate heritage?","authors":"Parul G. Munjal","doi":"10.1108/whatt-01-2023-0014","DOIUrl":"https://doi.org/10.1108/whatt-01-2023-0014","url":null,"abstract":"PurposeThe paper aims to highlight the importance of nurturing heritage from the perspective of hospitality professionals and entrepreneurs in countries such as India that have a wealth of natural and cultural heritage resources. The intent is to bring out intersections of heritage and hospitality and place these in the context of global and local issues and concerns.Design/methodology/approachHeritage has been outlined in a broad and inclusive manner, to include not only tangible natural and cultural resources but also intangible oral histories, processes and practices embedded in traditional knowledge. Secondary sources are used to represent trends mapped in other studies though the main narrative is derived from gaps and opportunities observed by the author, both as a heritage expert and consumer of heritage hospitality.FindingsThere are three areas where the hospitality industry intersects with heritage in the current context, namely, awareness of heritage resources and integration of these in curating creative visitor experiences, incorporating traditional sustainable practices in the operating procedures of hospitality services, and in fostering heritage entrepreneurship.Originality/valueThis viewpoint should be of interest to researchers, academics and practitioners with a hospitality background as they seek creative ways of bringing heritage and traditional knowledge into mainstream hospitality education and practice, based on more systematic inquiry and exploration.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49446837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1108/whatt-02-2023-0021
Senthilkumaran Piramanayagam, J. Mallya, Valsaraj Payini
PurposeEducation for Sustainable Development (ESD) is a method intended to create awareness, knowledge, competence and attitude amongst stakeholders towards Sustainable Development Goals (SDGs) through higher education curricula. This bibliometric analysis, coupled with a systematic review, presents a comprehensive and objective assessment of the evolution of Sustainability in Hospitality Education (SHE) literature.Design/methodology/approachThis study integrated two review techniques: a systematic review and bibliometric analysis of peer-reviewed scientific articles published in journals indexed in Scopus. This study discloses the research landscape and thematic evaluation of the structure of existing literature on SHE.FindingsThe results show that SHE is an emerging field comprised of five main themes. The themes that emerged were SHE and perspectives, sustainability and curriculum, implications of sustainability education (SE), sustainability and learning and sustainability, students' perception and literacy.The authors' study findings also revealed that SHE is imbalanced and scarce in developing countries.Practical implicationsThis systematic review, integrated with a bibliometric analysis, indicates that SHE is an emerging field. The findings offer a broadened perspective on scholarly research on the concept, current trends and future research direction.Originality/valueTo the best of the authors' knowledge, this study is the first study that attempts to uncover various research themes of SHE literature. The authors' work also acts as an entry point for critical conceptual ideas and empirical discoveries of SHE research. The study findings are helpful for future researchers in the SHE domain.
{"title":"Sustainability in hospitality education: research trends and future directions","authors":"Senthilkumaran Piramanayagam, J. Mallya, Valsaraj Payini","doi":"10.1108/whatt-02-2023-0021","DOIUrl":"https://doi.org/10.1108/whatt-02-2023-0021","url":null,"abstract":"PurposeEducation for Sustainable Development (ESD) is a method intended to create awareness, knowledge, competence and attitude amongst stakeholders towards Sustainable Development Goals (SDGs) through higher education curricula. This bibliometric analysis, coupled with a systematic review, presents a comprehensive and objective assessment of the evolution of Sustainability in Hospitality Education (SHE) literature.Design/methodology/approachThis study integrated two review techniques: a systematic review and bibliometric analysis of peer-reviewed scientific articles published in journals indexed in Scopus. This study discloses the research landscape and thematic evaluation of the structure of existing literature on SHE.FindingsThe results show that SHE is an emerging field comprised of five main themes. The themes that emerged were SHE and perspectives, sustainability and curriculum, implications of sustainability education (SE), sustainability and learning and sustainability, students' perception and literacy.The authors' study findings also revealed that SHE is imbalanced and scarce in developing countries.Practical implicationsThis systematic review, integrated with a bibliometric analysis, indicates that SHE is an emerging field. The findings offer a broadened perspective on scholarly research on the concept, current trends and future research direction.Originality/valueTo the best of the authors' knowledge, this study is the first study that attempts to uncover various research themes of SHE literature. The authors' work also acts as an entry point for critical conceptual ideas and empirical discoveries of SHE research. The study findings are helpful for future researchers in the SHE domain.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42757289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1108/whatt-01-2023-0011
S. Hussain, Archana Singh, Priyakrushna Mohanty, Mahender Reddy Gavinolla
PurposeWith an industry 5.0 revolution taking place in the hospitality industry, a shift from manual to cognitive labor is anticipated, characterized by greater sustainability, resilience and a human-centric approach. In this regard, hospitality educators' ability and willingness to teach novel topics such as automation at work, upskilling of employees, man-machine interaction and service robots have become more important than ever. This study aims to interpret the perspectives of hospitality educators about bridging the gap in the employability skills of (next-gen) hospitality graduates and the concerns relating to career sustainability in times of transition.Design/methodology/approachA case study method was used given the novelty of the topic in a developing country like India. A qualitative survey with open-ended questions, is employed to understand the viewpoints of Indian hospitality educators, including those with more than 15 years of teaching experience. In-depth interviews were conducted with 23 hospitality educators to reach the theoretical saturation point. MAXQDA software was used to analyze the qualitative data collected in the study.FindingsThe findings reveal the challenges and motivations of hospitality educators in adapting to frequently changing business environments. In doing so, it sheds light on the methods employed to create a generation of hospitality graduates aligned with the changing dynamics of the industry.Originality/valueThe paper presents the viewpoints of hospitality educators in India in relation to a futuristic approach to next-gen employability and career sustainability. Whilst numerous studies have focused on the role of robots and artificial intelligence in replacing the human component of the service environment, the concept of people working alongside advanced technologies is fairly new and needs to be fully explored.
{"title":"Next generation employability and career sustainability in the hospitality industry 5.0","authors":"S. Hussain, Archana Singh, Priyakrushna Mohanty, Mahender Reddy Gavinolla","doi":"10.1108/whatt-01-2023-0011","DOIUrl":"https://doi.org/10.1108/whatt-01-2023-0011","url":null,"abstract":"PurposeWith an industry 5.0 revolution taking place in the hospitality industry, a shift from manual to cognitive labor is anticipated, characterized by greater sustainability, resilience and a human-centric approach. In this regard, hospitality educators' ability and willingness to teach novel topics such as automation at work, upskilling of employees, man-machine interaction and service robots have become more important than ever. This study aims to interpret the perspectives of hospitality educators about bridging the gap in the employability skills of (next-gen) hospitality graduates and the concerns relating to career sustainability in times of transition.Design/methodology/approachA case study method was used given the novelty of the topic in a developing country like India. A qualitative survey with open-ended questions, is employed to understand the viewpoints of Indian hospitality educators, including those with more than 15 years of teaching experience. In-depth interviews were conducted with 23 hospitality educators to reach the theoretical saturation point. MAXQDA software was used to analyze the qualitative data collected in the study.FindingsThe findings reveal the challenges and motivations of hospitality educators in adapting to frequently changing business environments. In doing so, it sheds light on the methods employed to create a generation of hospitality graduates aligned with the changing dynamics of the industry.Originality/valueThe paper presents the viewpoints of hospitality educators in India in relation to a futuristic approach to next-gen employability and career sustainability. Whilst numerous studies have focused on the role of robots and artificial intelligence in replacing the human component of the service environment, the concept of people working alongside advanced technologies is fairly new and needs to be fully explored.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43246211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1108/whatt-01-2023-0009
Sidharth Srivastava, S. Dey, Savita Sharma, Mark Ratilla
PurposeAn extant literature review of hospitality manpower performance reveals the scarcity of green skills among young graduates of hospitality management in the Asian context. Studies signal the discrepancy between knowledge imbibed and skills acquired. The current study is a call to action to identify the barriers to green training at the academic level.Design/methodology/approachThe paper is based on a qualitative investigation by senior academics from Asian countries. Thematic analysis is the primary method deployed.FindingsFour major themes emerged from the analytical exercise. They include lack of resources, policies and regulations, an overburdened curriculum and awareness. Interestingly, the themes are in tandem with the Tourism Education Futures Institute (TEFI) value framework for nurturing sustainability practices in the hospitality industry through systematic programming of hotel management education.Practical implicationsIn order to meet the United Nations Sustainable Development Goal 2030 (Goal 4) of ensuring lifelong strategic education to foster sustainability, the green skill–knowledge gap must be bridged at the academic level. The current paper sheds light on how the synergy between industry and academia can address this knowledge–skill gap and develop sustainable capacities in the long run.Originality/valueThis study used a qualitative dataset, and the findings contribute to the sustainability literature. Further studies can be undertaken using big data in varied settings.
{"title":"Adoption of sustainable practices by Asian hotels: gaps in academia","authors":"Sidharth Srivastava, S. Dey, Savita Sharma, Mark Ratilla","doi":"10.1108/whatt-01-2023-0009","DOIUrl":"https://doi.org/10.1108/whatt-01-2023-0009","url":null,"abstract":"PurposeAn extant literature review of hospitality manpower performance reveals the scarcity of green skills among young graduates of hospitality management in the Asian context. Studies signal the discrepancy between knowledge imbibed and skills acquired. The current study is a call to action to identify the barriers to green training at the academic level.Design/methodology/approachThe paper is based on a qualitative investigation by senior academics from Asian countries. Thematic analysis is the primary method deployed.FindingsFour major themes emerged from the analytical exercise. They include lack of resources, policies and regulations, an overburdened curriculum and awareness. Interestingly, the themes are in tandem with the Tourism Education Futures Institute (TEFI) value framework for nurturing sustainability practices in the hospitality industry through systematic programming of hotel management education.Practical implicationsIn order to meet the United Nations Sustainable Development Goal 2030 (Goal 4) of ensuring lifelong strategic education to foster sustainability, the green skill–knowledge gap must be bridged at the academic level. The current paper sheds light on how the synergy between industry and academia can address this knowledge–skill gap and develop sustainable capacities in the long run.Originality/valueThis study used a qualitative dataset, and the findings contribute to the sustainability literature. Further studies can be undertaken using big data in varied settings.","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42881274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-30DOI: 10.1108/whatt-04-2023-175
R. Teare
{"title":"Themed editorial: What are the growth drivers and challenges for tourism in the Middle East?","authors":"R. Teare","doi":"10.1108/whatt-04-2023-175","DOIUrl":"https://doi.org/10.1108/whatt-04-2023-175","url":null,"abstract":"","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48113932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-30DOI: 10.1108/whatt-04-2023-174
R. Teare
{"title":"Reflections on the theme issue outcomes: what are the growth drivers for tourism in the Middle East?","authors":"R. Teare","doi":"10.1108/whatt-04-2023-174","DOIUrl":"https://doi.org/10.1108/whatt-04-2023-174","url":null,"abstract":"","PeriodicalId":51693,"journal":{"name":"Worldwide Hospitality and Tourism Themes","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46740484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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