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What Determines the Firm’s Net Trade Credit? Evidence from Macedonian Listed Firms 是什么决定了企业的净贸易信用?来自马其顿上市公司的证据
Q3 Social Sciences Pub Date : 2015-10-01 DOI: 10.14706/JECOSS15521
F. Deari
This paper analyzes the net trade credit and its determinants for a sample of 23 non-financial firms for the year 2011. The sample is derived from Macedonian Stock Exchange. The net trade credit is the dependent variable. Dependent variable is defined as the difference between trade receivables and liabilities, and then this difference is divided by total assets. Maturity structure of assets, size, profitability, inventory investment, and cash to assets ratio, long-term financing, total debt financing, and converting sales into cash are the independent variables. Both types of variables, dependent and independent are quantitative variables. Both are expressed on their book values. Variables are transformed and necessary post-selection adjustments will be done. Data and results are checked using Shapiro-Wilk W test for normality, Kernel density estimation, Cameron & Trivedi’s decomposition of IM-test and Breusch-Pagan / Cook-Weisberg test for heteroscedasticity, Variance Inflation Factor for multicollinearity, the model specification link test for single-equation models, and the regression specification error test for omitted variables. Relevant conclusions are drawn based on Spearman and regression analysis. Obtained results show that firms with more net trade credit are more profitable. Firms with higher portion of current assets are bigger firms and invest more in inventory than counterparties. Bigger firms have more inventory than smaller firms. Firms with higher leverage ratios are less able to convert sales into cash. Net trade credit is negatively significant associated with inventory to assets ratio, leverage ratio, and net cash flows from operating activities to sales. Net trade credit is positively significant associated with current assets to total assets ratio. Profitability is found statistically significant determinant, but with beta and standard error equal zero. Results show that net trade credit ratio on average is slightly small, but positive. A positive net trade credit indicates that on average trade receivables are higher than trade payables. With other words, analyzed firms for the analyzed period have sell more than have bought on credit. Keywords: net trade credit, accounts receivable, accounts payable, financial ratios, regression.
本文以2011年23家非金融企业为样本,分析了净贸易信贷及其决定因素。样本来源于马其顿证券交易所。净贸易信贷是因变量。因变量定义为贸易应收账款和负债之间的差额,然后将该差额除以总资产。资产期限结构、规模、盈利能力、存货投资、现金资产比、长期融资、总负债融资、销售转现为自变量。因变量和自变量都是定量变量。两者都是以账面价值来表示的。变量被转换,必要的选择后调整将被完成。数据和结果使用Shapiro-Wilk W检验检验正态性,核密度估计,Cameron & Trivedi分解im检验和Breusch-Pagan / Cook-Weisberg检验检验异方差,方差膨胀因子检验多重共线性,单方程模型的模型规范链接检验,以及回归规范误差检验省略变量。通过Spearman和回归分析得出相关结论。所得结果表明,净贸易信贷越多的企业盈利能力越强。流动资产占比较高的公司规模更大,在库存上的投资也比对手多。大公司比小公司有更多的库存。杠杆率较高的公司将销售转化为现金的能力较差。净贸易信贷与存货与资产比率、杠杆率和从经营活动到销售的净现金流量呈显著负相关。净贸易信贷与流动资产占总资产比率呈正相关。盈利能力被发现是统计上显著的决定因素,但贝塔和标准误差等于零。结果表明,净贸易信贷比率平均略小,但为正。贸易信贷净额为正表明,平均而言,贸易应收账款高于贸易应付账款。换句话说,在分析的时间段内,被分析的公司卖出的比赊购的多。关键词:净贸易信贷,应收账款,应付账款,财务比率,回归。
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引用次数: 2
Twin Deficit in Nigeria: A Re-Examination 尼日利亚的双赤字:再考察
Q3 Social Sciences Pub Date : 2015-10-01 DOI: 10.14706/JECOSS15528
L. Amaghionyeodiwe, Opeyemi Akinyemi
This study re-examines the long run relationship between the budget and current account deficits in an oil-dependent open economy like Nigeria using a multivariate Granger causality test within the VECM framework. This result confirmed the existence of a long run relationship between the budget and current account deficit in Nigeria, thus supporting the Mudell-Fleming theory and refuting the Ricardian Equivalence Hypothesis (REH). The causality result indicates no causality between budget deficit and current account while the current account deficit causes budget account deficit. This implies that reduction in the current account deficits will help reduce the “twin deficit” dilemma.
本研究在VECM框架内使用多元格兰杰因果检验,重新检验了像尼日利亚这样依赖石油的开放经济体的预算和经常账户赤字之间的长期关系。这一结果证实了尼日利亚预算和经常账户赤字之间存在长期关系,从而支持了莫德尔-弗莱明理论,驳斥了李嘉图等价假设(REH)。因果关系结果表明,预算赤字与经常账户之间没有因果关系,而经常账户赤字导致预算账户赤字。这意味着,减少经常账户赤字将有助于缓解“双赤字”困境。
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引用次数: 8
An Empirical Analysis of Real Deposits in Nigeria 尼日利亚实际存款的实证分析
Q3 Social Sciences Pub Date : 2015-10-01 DOI: 10.14706/JECOSS15522
M. Shuaibu
(ProQuest: ... denotes formulae omitted.)IntroductionA requisite component of economic growth and development is a well-functioning financial system characterised by a banking sub-sector that efficiently intermediates between surplus and deficit holders of funds. In a developing economy like Nigeria where the non-bank component of the financial sector is limited, problems in deposit money banks (DMBs) are instantly transmitted to the rest of the economy (Olofin and Afangideh, 2008). This is in view of the fact that commercial banks facilitate a bulk of financial transactions. Nevertheless, banking dominance of the Nigerian financial system has, however, dropped as controlled financial system assets fell from 90.5% in 2006 to 78.6% in 2011 (IMF, 2013).The main sources of the banking liquidity in Nigeria are public and private sector deposits which DMBs transmit to deficit holders of funds. However, growth rate of deposits have been lopsided in recent times as the rate fell from 65% in 2008 to -11.3% and -1.6% in 2010 and 2012, respectively (International Monetary Fund, 2013). It follows therefore that a negative shock to the depositary base will inhibit the flow of credit, constrain development of domestic industries and adversely affect economic growth. Therefore, factors influencing savings' decisions of households and firms become important determinants of a stable banking sector with particular reference to its intermediation role.iAn assessment of real deposits has gained ample attention in the literature (See Tvalodze and Tchaidze, 2011 for Georgia; Kibet, Mutai, Ouma, Ouma and Owuor, 2009 for Kenya; Dadkhah and Rajen, 1988 for India; Felmingham and Qing, 2001 for Australia; Hasan, 2001 for China; Mutluer and Yasemin, 2002 for Turkey; Lucas, 1988 for US; Vega, 1998 for Spain). Similarly, the behaviour of real deposits has been analysed within the context of currency deposit ratio. In this regard, Khaskeli, Ahmed and Hyder (2013) analysed the behaviour and determinants of the currency deposit ratio in Pakistan based on the notion that an increase in currency in circulation reduces deposits and invariably, loanable funds. This is because an increase in the volume of currency in circulation implies that deposits are being withdrawn from the banks, which restrict their ability to meet investors' credit demand.Research on the factors affecting real deposit creation in Nigeria is scanty, as inadequate attention has been given to the behaviour of real deposits with specific reference to the dynamic interaction of money supply and currency in circulation. The dominant strand of literature has focused on estimating the determinants and behaviour of real deposits (See Nwachukwu and Odigie, 2009; Odemero, 2012; Uneze, 2013; Nwachukwu and Egwaikhide, 2007, Nwachukwu, 2011) while some others have inferred real deposit behaviour on the basis of money demand models (See Aschani, 2010; Kumar, Webber and Fargher, 2010; Chukwu, Agu and Onah, 2010; Omotor, 201
(ProQuest:……表示省略公式。)经济增长和发展的一个必要组成部分是一个运作良好的金融制度,其特点是银行分部门有效地在盈余和赤字资金持有人之间起中介作用。在像尼日利亚这样的发展中经济体中,金融部门的非银行成分是有限的,存款银行(dmb)的问题会立即转移到经济的其他部分(Olofin和Afangideh, 2008)。这是因为商业银行为大量金融交易提供了便利。然而,银行在尼日利亚金融体系中的主导地位已经下降,因为受控制的金融体系资产从2006年的90.5%下降到2011年的78.6% (IMF, 2013)。尼日利亚银行流动性的主要来源是公共和私营部门的存款,这些存款由央行转移给资金的赤字持有人。然而,近年来存款增长率一直不平衡,从2008年的65%下降到2010年和2012年分别为-11.3%和-1.6%(国际货币基金组织,2013)。因此,对存款基础的负面冲击将抑制信贷流动,限制国内工业的发展,并对经济增长产生不利影响。因此,影响家庭和企业储蓄决策的因素成为稳定的银行部门的重要决定因素,特别是涉及其中介作用。对实际储量的评估在文献中得到了充分的关注(参见Tvalodze和Tchaidze, 2011年的格鲁吉亚;Kibet, Mutai, Ouma, Ouma和Owuor, 2009年肯尼亚;1988年,达德哈和拉詹代表印度参赛;Felmingham and Qing, 2001年代表澳大利亚;哈桑,2001年为中国;Mutluer和Yasemin, 2002年代表土耳其;卢卡斯1988年,美国;维加,1998年,西班牙)。同样,在货币存款比率的背景下分析了实际存款的行为。在这方面,Khaskeli, Ahmed和Hyder(2013)分析了巴基斯坦货币存款比率的行为和决定因素,其基础是流通中的货币增加会减少存款和不可避免的可贷款资金。这是因为流通货币数量的增加意味着存款正在从银行撤出,这限制了银行满足投资者信贷需求的能力。对影响尼日利亚实际存款创造的因素的研究很少,因为对实际存款的行为,特别是对货币供应和流通中的货币的动态相互作用,没有给予足够的注意。主要的文献集中在估计实际沉积物的决定因素和行为(见Nwachukwu和Odigie, 2009;Odemero, 2012;Uneze, 2013;Nwachukwu和Egwaikhide, 2007, Nwachukwu, 2011),而其他一些人则根据货币需求模型推断出实际存款行为(见Aschani, 2010;库马尔,韦伯和法格尔,2010;Chukwu, Agu and Onah, 2010;Omotor, 2010;还有其他人)。正是在这种背景下,本研究通过考虑估计的广义货币余额(货币供应)和货币存款比率之间的差异来研究尼日利亚实际存款的行为,从而偏离了文献。印度对尼日利亚实际存款行为模式的调查预计将分别在制定和调整金融部门和货币政策方面发挥关键作用。值得注意的是,这种政策考虑的一个主要组成部分是增加向实体部门提供资金;特别是针对刺激非石油部门的增长,多年来一直是政府政策目标的前沿。对于像尼日利亚这样储蓄和投资缺口巨大的新兴经济体来说,增加实际存款对于持续的“涓滴式”增长至关重要。在发展中经济体,国内储蓄动员在维持国内储蓄-投资-增长链中的关键作用进一步加剧了这一点(Nwachukwu, 2011)。...
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引用次数: 0
The Effects of Foreign Direct Investments on Transition Economies: The Balkans Case 外国直接投资对转型经济的影响:巴尔干案例
Q3 Social Sciences Pub Date : 2015-10-01 DOI: 10.14706/JECOSS15523
Mehmet Görgülü
(ProQuest: ... denotes formula omitted.)IntroductionFollowing the painful 90s, stabilized economic growth becomes the predominant objective for most of the Balkans. In this direction, some of the Balkan countries such as Croatia and Bulgaria have managed to get aboard to the European Union (EU) train. But for many others, the train has not arrived yet. Moreover, being a transition economy in the Balkans creates additional burdens to these counties. Having experienced the harsh Bosnian War and the lagged effects of it, those countries are still struggling to find their way into the long road of development.As an international political instrument Foreign Direct Investments (FDIs) are playing an increasingly important role in economic development. By means of FDIs, the host countries may be affected positively through externality effects and capital enhancement (Alfaro, Chanda, Kalemli-Ozcan, and Sayek, 2006; Sun, 2002). However, FDIs can also create adverse effects such as external-dependency and imbalances in local markets. The outcome on the host economies basically depends on the level of absorptive capacities in these countriesi. Thus, the effects of FDIs in host countries with solid administrative, financial and economical infrastructures differ from the effects in countries lack such structures. These structural differences create a long range of effects on the host countries.In this paper, the effects of FDIs on economic growth of transition economies in the Balkans are investigated through an absorptive capacity perspective. The distinction between EU member Balkan countries and non-EU member Balkan countries has been made in the paper with "transition" concept taken into account; since EU members would be expected to have a better absorptive capacity due to EU obligations has to be fulfilled in order to reach EU standards. Thus, this paper concentrates only on non-EU member transition economies in the Balkansii. Accordingly, the FDIs in the host countries that have some level of absorptive capacities may have some effects that accelerate the growth, while, the FDIs in countries that lack such absorptive capacities, may not promote the growth. Moreover, there is a mutual relationship between absorptive capacities and FDIs. On one hand, absorptive capacities can stimulate the effects of FDIs to both positive and negative sides; on the other hand, FDI flows to a country are in line with the absorptive capacity of that country; as the capacity increases the possibility of increased FDI flows arises (Alfaro et al., 2004; Alfaro et al., 2006). Therefore, the absorptive capacities of the host countries are of vital importance when it comes down to FDIs. Through the absorptive capacity perspective the aim of this paper is to empirically reveal to what extent transition economies in the Balkans can utilize FDIs. Given the potential significance of FDIs on economic development, this paper not only offers an overall guideline on the matter for the t
(ProQuest:……表示公式省略。)在痛苦的90年代之后,稳定的经济增长成为大多数巴尔干国家的主要目标。在这个方向上,一些巴尔干国家,如克罗地亚和保加利亚,已经成功登上了欧盟的列车。但对其他许多人来说,火车还没有到达。此外,作为巴尔干地区的转型经济体,给这些国家带来了额外的负担。在经历了残酷的波斯尼亚战争及其滞后影响之后,这些国家仍在努力寻找进入长期发展道路的道路。外国直接投资作为一种国际政治手段,在经济发展中发挥着越来越重要的作用。通过外国直接投资,东道国可能通过外部性效应和资本增值而受到积极影响(Alfaro, Chanda, Kalemli-Ozcan, and Sayek, 2006;太阳,2002)。然而,外国直接投资也会产生不利影响,如对外部的依赖和当地市场的失衡。对东道国经济的影响基本上取决于这些国家的吸收能力水平。因此,外国直接投资在具有坚实行政、财政和经济基础设施的东道国的影响不同于在缺乏这种结构的国家的影响。这些结构性差异对东道国产生了长期影响。本文从吸收能力的角度研究了巴尔干地区转型经济体的外商直接投资对经济增长的影响。本文对欧盟巴尔干成员国和非欧盟巴尔干成员国进行了区分,并考虑了“过渡”概念;因为欧盟成员国应该有更好的吸收能力,因为为了达到欧盟的标准,必须履行欧盟的义务。因此,本文只关注巴尔干半岛非欧盟成员国的转型经济体。因此,具有一定吸收能力的东道国的外国直接投资可能具有一定的促进增长的作用,而缺乏吸收能力的国家的外国直接投资可能没有促进增长的作用。此外,吸收能力与外国直接投资之间存在相互关系。一方面,吸收能力可以刺激外商直接投资的正面和负面效应;另一方面,流入一国的外国直接投资与该国的吸收能力是一致的;随着产能的增加,FDI流量增加的可能性也随之增加(Alfaro et al., 2004;Alfaro et al., 2006)。因此,东道国的吸收能力对于外国直接投资来说是至关重要的。通过吸收能力视角,本文旨在实证揭示巴尔干地区转型经济体利用外国直接投资的程度。鉴于外国直接投资对经济发展的潜在意义,本文不仅为巴尔干地区的转型经济体提供了关于这一问题的总体指导方针,而且提出了一种衡量吸收能力的新技术。通过采用新的技术来测量吸收能力,本研究旨在为文献做出贡献。在引言之后,第二部分将处理巴尔干地区的外国直接投资动向。在第三部分中,对吸收能力的概念及其与外商直接投资的关系进行了全面的推理,并对样本进行了实证分析。这一部分也给出了分析的结果。在最后的结论部分,对分析结果进行了研究,并对全文进行了总结。国际货币基金组织(IMF)在2000年列出了转型经济体(国际货币基金组织,2000)。根据这个列表;克罗地亚、保加利亚、阿尔巴尼亚和马其顿被列为转型经济体。后来,世界银行在2002年将波斯尼亚和黑塞哥维那以及塞尔维亚和黑山列为转型经济体(the World Bank, 2002)。…
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引用次数: 3
How Micro-Level Determinants Affect the Capital Structure Choice: Evidence from Bosnia and Herzegovina 微观层面决定因素如何影响资本结构选择:来自波斯尼亚和黑塞哥维那的证据
Q3 Social Sciences Pub Date : 2015-10-01 DOI: 10.14706/JECOSS15529
Jasmina Mangafic, Danijela Martinović
Abstract: The purpose of this study is to examine two leverage ratios using a sample of non-financial companies in Bosnia and Herzegovina (BiH). It was done by taking into account the joint effect of traditional capital structure determinants and managers' personal values and aspirations. We applied hierarchical regression analysis to determine the contribution of profitability indicators, firm size indicators, assets, growth, networking, managerial strategies, managerial psychology, managerial human capital and earnings volatility to explain the variance in capital structure. The results suggest that companies with less experienced owners/managers and higher firm growth have higher financial leverage ratios. In the analysis of the balance sheet leverage, financial proxies of capital structure seem to be significant in explaining capital structure variance. Therefore, companies with lower profitability, a lower level of fixed assets and higher growth opportunities have higher balance sheet leverage ratios. The findings provide better understanding of theoretical perspectives that can best explain how companies choose their capital structure in the transition economy context. Furthermore, empirical findings should help corporate managers to make optimal capital structure decisions.
摘要:本研究的目的是利用波黑非金融公司的样本来检验两种杠杆率。这是通过考虑传统资本结构决定因素和管理者个人价值观和愿望的共同作用来完成的。我们运用层次回归分析确定盈利能力指标、企业规模指标、资产、成长性、网络、管理策略、管理心理、管理人力资本和盈余波动对资本结构差异的贡献。结果表明,所有者/管理者经验较少、企业成长性较高的公司财务杠杆率较高。在资产负债表杠杆分析中,资本结构的财务代理在解释资本结构差异方面似乎具有重要意义。因此,盈利能力较低、固定资产水平较低、成长机会较高的公司,其资产负债表杠杆率也较高。这些发现提供了更好地理解理论视角,可以最好地解释公司如何在转型经济背景下选择其资本结构。此外,实证研究结果应该有助于企业管理者做出最优的资本结构决策。
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引用次数: 1
Causes and Consequences of NPLs in Bosnia and Herzegovina Banking Sector 波斯尼亚和黑塞哥维那银行业不良贷款的原因和后果
Q3 Social Sciences Pub Date : 2015-04-01 DOI: 10.14706/JECOSS115111
Kemal Kozaric, Emina Žunić
Abstract: This paper analyzes the relationship between risks to which banks are exposed, rate of non-performing loans as well as capital adequacy. The analysis was conducted among the banking sector of Bosnia and Herzegovina. For the purpose of the analysis, the International Monetary Fund data - Core Financial Indicators for the period 2008 – 2013 were used. This study differs from previous researches primarily in the fact that the case study is Bosnia and Herzegovina, where there haven't been similar studies. To analyze and evaluate the model, correlation and regression analysis were used. The paper points to those aspects which deserve further attention in order to achieve better and more efficient management of them. Results indicate the increase in risk-weighted assets and rising rates of non-performing loans as one of the component assets. At the same time the growth rate of non-performing loans leads to the growth in risk-weighted assets and therefore the bank is exposed to major risks. Higher return on assets, as an indicator of business performance and management resources and profitability, leads to capital adequacy improvement. There is a strong correlation between the rate of capital adequacy and non-performing loans and that requires further research. Results indicate that better liquidity control leads to a reduction in the rate of non-performing loans and consequently better liquidity position of banks, and thus reduction in liquidity risk. During the analysis it was found that a large proportion of non-performing loans to total loans leads to deterioration in the financial result which is further reflected in the banks' capital. When we talk about capital adequacy we come to the conclusion that the banking system in Bosnia and Herzegovina, despite all the shortcomings and problems is adequately capitalized.
摘要:本文分析了银行所面临的风险、不良贷款率和资本充足率之间的关系。分析是在波斯尼亚-黑塞哥维那的银行部门进行的。为了分析的目的,我们使用了国际货币基金组织2008 - 2013年期间的核心财务指标数据。本研究与以往研究的主要不同之处在于,该研究的案例是波斯尼亚和黑塞哥维那,那里没有类似的研究。采用相关分析和回归分析对模型进行分析和评价。本文指出了需要进一步注意的几个方面,以便更好、更有效地对其进行管理。结果表明,风险加权资产增加,不良贷款率上升,作为组成资产之一。同时,不良贷款的增长速度导致风险加权资产的增长,银行面临重大风险。资产回报率的提高,作为企业经营业绩和管理资源及盈利能力的指标,导致资本充足率的提高。资本充足率与不良贷款之间存在很强的相关性,这需要进一步研究。结果表明,流动性控制越好,不良贷款率越低,银行的流动性状况越好,流动性风险也就越低。在分析过程中发现,不良贷款占总贷款的比例过大,导致财务业绩恶化,进而反映在银行的资本上。当我们谈到资本充足率时,我们得出的结论是,波斯尼亚-黑塞哥维那的银行体系尽管存在种种缺点和问题,但资本充足。
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引用次数: 8
An Overview of Small and Medium-Sized Banking Development in Bosnia and Herzegovina 波黑中小银行发展概况
Q3 Social Sciences Pub Date : 2015-04-01 DOI: 10.14706/JECOSS11519
E. Kozarević, Meldina Kokorović Jukan, Amra Softic
Abstract: The purpose of this paper is to investigate the level of SME banking development in Bosnia and Herzegovina (BH). By using a structured questionnaire, the authors discuss perceptions of the banking sector representatives in BH regarding SME banking and their future plans for the management of credit risk associated with financing the SME sector. One of the main findings of this research is that the SME sector is becoming a strategic sector for BH banks and banks are willing to increase their involvement with SME clients. Authors also present results on current level of banks’ exposure to SMEs, types of financial services offered to SME’s clients by BH banks, drivers of banks’ involvement with SMEs, obstacles to further development of banks’ involvement with SMEs. Based on the banks’ responses and results of research conducted, suggestions to policy makers are given, such as tax reforms, interest rate subventions to SMEs, improvement of judiciary, simplifying administrative procedures. Also, some recommendations are given to banks, such as the need for better understanding the requirements of SME clients providing them more personal approach and creating a partnership, as well as lobbying the government bodies to change regulations governing SME sector. Keywords: Financial system; Small and medium-sized enterprises (SMEs); SME banking; Comparative experiences; Bosnia and Herzegovina (BH)
摘要:本文旨在研究波黑中小企业银行的发展水平。通过使用结构化问卷,作者讨论了波黑银行业代表对中小企业银行业务的看法,以及他们未来管理与中小企业融资相关的信贷风险的计划。这项研究的主要发现之一是,中小企业部门正在成为BH银行的战略部门,银行愿意增加与中小企业客户的合作。作者还介绍了目前银行对中小企业的敞口水平、BH银行向中小企业客户提供的金融服务类型、银行参与中小企业的驱动因素、银行参与中小企业进一步发展的障碍。根据银行的反馈和研究结果,对政策制定者提出了税制改革、中小企业利率补贴、完善司法、简化行政程序等建议。此外,还向银行提出了一些建议,例如需要更好地了解中小企业客户的需求,为他们提供更个性化的方法和建立伙伴关系,以及游说政府机构修改管理中小企业部门的法规。关键词:金融体系;中小企业(SMEs);中小企业银行;比较的经验;波斯尼亚和黑塞哥维那(波黑)
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引用次数: 4
A Review of Service and E-Service Quality Measurements: Previous Literature and Extension 服务与电子服务品质测量之回顾:先前文献与延伸
Q3 Social Sciences Pub Date : 2015-04-01 DOI: 10.14706/JECOSS115110
Emel Yarimoglu
Abstract: The purpose of this study is to show the requirement of industry-specific national service quality indices for measuring quality in both traditional and electronic services in various industries in a country. In this study, the literature about service and e-service quality measurements was reviewed, and a three-dimensional framework was developed. It was found out that the dimensions of each service quality measurement were all different from each other due to the different characteristics of the industries that each study has been conducted in. The study showed that there is a need for an industry-specific national service quality index and suggested that national customer satisfaction indices which have existed in the literature can be a model for industry-specific national service quality indices. An industry-specific national service quality index enables national companies to understand their unique industrial characteristics that needed to be improved continuously in order to increase service quality and gain competitive advantage. The index which was proposed to develop in the future was suggested for the first time in this study. Keywords: Service quality; E-service quality; Service quality dimensions; National customer satisfaction indices; Turkish Customer Satisfaction Index (TCSI).
摘要:本研究的目的是显示特定行业的国家服务质量指标的需求,以衡量一个国家不同行业的传统和电子服务的质量。本研究回顾了有关服务和电子服务质量测量的文献,并建立了一个三维框架。我们发现,由于每项研究所进行的行业的不同特征,每项服务质量测量的维度都是不同的。研究表明,有必要建立一个行业特定的国家服务质量指数,并建议文献中存在的国家顾客满意度指数可以作为行业特定的国家服务质量指数的模型。国家服务质量指数可以使国家企业了解其独特的行业特征,这些特征需要不断改进,以提高服务质量,获得竞争优势。本研究首次提出了未来发展的指标。关键词:服务质量;E-service质量;服务质量维度;全国顾客满意度指数;土耳其顾客满意度指数(TCSI)。
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引用次数: 42
Investigating Croatian Inflation through the Cointegration with Structural Break Approach 用结构断裂的协整方法研究克罗地亚通货膨胀
Q3 Social Sciences Pub Date : 2015-02-10 DOI: 10.14706/JECOSS11517
Lena Malešević Perović
Abstract: This paper analyses the inflationary process in Croatia during the period 1992-2011, using a cointegration with structural break approach. Our results indicate that there is a long-run relationship between inflation, exchange rate, unit labour costs and money growth. Currency depreciation and unit labour costs are found to influence inflation positively, and money supply negatively. We argue that the latter occurs because exchange rate targeting policy in Croatia results in a situation where endogenous money moves in the direction opposite to the exchange rate, so as to keep the exchange rate fixed. We, furthermore provide some evidence that money supply need not mean risks to inflation in the presence of declining money velocity.
摘要:本文采用协整和结构断裂的方法分析了1992-2011年克罗地亚的通货膨胀过程。我们的研究结果表明,通货膨胀、汇率、单位劳动力成本和货币增长之间存在长期关系。货币贬值和单位劳动力成本对通货膨胀的影响为正,而货币供应量对通货膨胀的影响为负。我们认为,后者的出现是因为克罗地亚的汇率目地政策导致了内生货币向与汇率相反的方向流动,从而保持了汇率的固定。此外,我们还提供了一些证据,证明在货币流通速度下降的情况下,货币供应量不一定意味着通货膨胀的风险。
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引用次数: 5
Fighting poverty from the street:Perspectives of some female informal sector workers on gendered poverty and livelihood portfolios in Southern Ghana 从街头与贫困作斗争:加纳南部一些非正规部门女工对性别贫困和生计组合的看法
Q3 Social Sciences Pub Date : 2015-01-30 DOI: 10.14706/JECOSS11511
T. Yeboah, Lucy Owusu, Albert Arhin, Emmanuel Kumi
Over the last three decades or so, complex factors including the implementation of neoliberal economic reforms has led to a decline in formal sector employment in the Ghanaian economy. This together with increasing feminization of poverty has driven many, especially young women, to seek livelihoods in the informal sector mainly as hawkers and head porters. Drawing on qualitative interviews with approximately 40 urban poor women (aged 6-25 years), this paper reports the gendered aspects of poverty and the surviving strategies of young women on urban streets. The cameos presented herein highlight the experiences of poverty among street workers and how their livelihood portfolios contribute to overcoming the poor socio-economic conditions facing them. The paper shows that hawking and head portering significantly provides income for upkeep of young women and their families through meeting consumption and other needs. However, vulnerabilities manifested in unfavourable weather conditions, vehicular dangers, exploitation from employers and customers often due to lack of written work contracts are the major risks sturdily connected with these surviving strategies. The paper concludes by arguing for policy interventions such as subsidized credit schemes and organization of formal and informal forms of capacity building for the urban street workers to enhance their livelihoods.
在过去三十年左右的时间里,包括实施新自由主义经济改革在内的复杂因素导致了加纳经济中正规部门就业人数的下降。再加上贫穷女性化现象日益严重,促使许多人,特别是年轻妇女,在非正规部门谋生,主要是当小贩和搬运工。通过对大约40名城市贫困妇女(6-25岁)的定性访谈,本文报告了贫困的性别方面以及城市街头年轻妇女的生存策略。本文介绍的浮雕突出了街头工人的贫困经历,以及他们的生计组合如何有助于克服他们所面临的恶劣社会经济条件。研究表明,叫卖和挑头通过满足消费和其他需求,显著地为年轻女性及其家庭提供了维持生活的收入。然而,在不利的天气条件、车辆危险、雇主和客户的剥削(通常是由于缺乏书面工作合同)等方面表现出来的脆弱性是与这些生存策略紧密相关的主要风险。论文最后提出了政策干预措施,如补贴信贷计划和组织正式和非正式形式的城市街头工人能力建设,以改善他们的生计。
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引用次数: 19
期刊
Nigerian Journal of Economic and Social Studies
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