Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10055522
{"title":"An Investigation towards identifying and analysing the failure factors for the implementation of scrap reduction techniques in Indian SMEs","authors":"","doi":"10.1504/ijpmb.2023.10055522","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10055522","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10058127
Sasidhar Choragudi, Venkata Subbaiah Potala, M. Nuka
{"title":"Dimension of Higher Educational Institutions (HEI) enhanced competitive Reputation by Integrating Academic Analytics","authors":"Sasidhar Choragudi, Venkata Subbaiah Potala, M. Nuka","doi":"10.1504/ijpmb.2023.10058127","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058127","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.127879
Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili Damghani
Today, service quality provided to patients is one of the most important criteria for obtaining patient satisfaction in medical and healthcare centres. A review of the work done in the field of quality improvement in healthcare centres shows the attention of researchers to provide quality in healthcare centres. In our research, we first identified the needs of patients, which was determined using a standard questionnaire, then using the Kano model and its evaluation table to classify the needs of patients into three categories: functional, basic and exciting, so by using QFD tool and goal programming, we examined the current situation of the hospital and compared it with other competitors and identified the elements that are considered as high priority. This method helps us to examine our position as a service unit in front of patients and in comparison with competitors, as well as the extent of our success in achieving the goal with little data. Therefore, during the process of technical language and operationalisation of these parameters, we have a safe way to improve patient satisfaction.
{"title":"Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit","authors":"Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili Damghani","doi":"10.1504/ijpmb.2023.127879","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.127879","url":null,"abstract":"Today, service quality provided to patients is one of the most important criteria for obtaining patient satisfaction in medical and healthcare centres. A review of the work done in the field of quality improvement in healthcare centres shows the attention of researchers to provide quality in healthcare centres. In our research, we first identified the needs of patients, which was determined using a standard questionnaire, then using the Kano model and its evaluation table to classify the needs of patients into three categories: functional, basic and exciting, so by using QFD tool and goal programming, we examined the current situation of the hospital and compared it with other competitors and identified the elements that are considered as high priority. This method helps us to examine our position as a service unit in front of patients and in comparison with competitors, as well as the extent of our success in achieving the goal with little data. Therefore, during the process of technical language and operationalisation of these parameters, we have a safe way to improve patient satisfaction.","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134955791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.132214
B. Moharana, K. D. Mohapatra, K. Muduli, D. Biswal, T. K. Moharana
{"title":"Multi-response optimisation of machining parameters in WEDM using hybrid desirability-based TOPSIS concept","authors":"B. Moharana, K. D. Mohapatra, K. Muduli, D. Biswal, T. K. Moharana","doi":"10.1504/ijpmb.2023.132214","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.132214","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832250","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10047112
E. Mardan, Rasool Sahragard, Reza Kamranrad
{"title":"Developing Process Mining Approach to Model the Organized Processes in a Simulated System","authors":"E. Mardan, Rasool Sahragard, Reza Kamranrad","doi":"10.1504/ijpmb.2023.10047112","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10047112","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10057442
Rajesh Mamilla, Avula Sreenivasulu
{"title":"Financial Flexibility through Bibliometric Analysis: An innovative and systematic review in the Global context","authors":"Rajesh Mamilla, Avula Sreenivasulu","doi":"10.1504/ijpmb.2023.10057442","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10057442","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10058014
Chee-Ngee Lim, Y. Goh, Alex M. Thomas
{"title":"Cross-border e-commerce purchase intentions among Malaysian consumers","authors":"Chee-Ngee Lim, Y. Goh, Alex M. Thomas","doi":"10.1504/ijpmb.2023.10058014","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058014","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10058018
Cristopher Santos, Leonardo Paulos Chiká, F. Nunes
{"title":"MIF: a mapping approach based on the combination of VSM 4.0 and Shingo Production Engine applied in a case study of Brazilian Logistics Distribution Center.","authors":"Cristopher Santos, Leonardo Paulos Chiká, F. Nunes","doi":"10.1504/ijpmb.2023.10058018","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058018","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66831777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.10058424
Haddad Mohamed, Amira Khlil, S. Ettis
{"title":"Strategic Management Practices and New Product Performance in the clothing Industry:The Role of Environmental Hostility","authors":"Haddad Mohamed, Amira Khlil, S. Ettis","doi":"10.1504/ijpmb.2023.10058424","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.10058424","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpmb.2023.133154
T. Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang, Nguyen Thi Khanh Chi
{"title":"The impact of AI chatbots on customer experience in online retailing in an emerging economy","authors":"T. Huong, Nguyen Thuy Hanh, Hoang Thi Doan Trang, Nguyen Thi Khanh Chi","doi":"10.1504/ijpmb.2023.133154","DOIUrl":"https://doi.org/10.1504/ijpmb.2023.133154","url":null,"abstract":"","PeriodicalId":52476,"journal":{"name":"International Journal of Process Management and Benchmarking","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66832355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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