Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare最新文献
Pub Date : 2023-03-01DOI: 10.1177/2327857923121038
Piers Waldie, Maryam Attef, Chantal M. J. Trudel, A. Chan, Bruce Wallace
Real-Time Location Systems (RTLS) are rapidly being adopted in healthcare environments to monitor or track patients, workers, equipment, supplies and more, with numerous studies discussing the impact of this emerging technology. However, a more global view of such studies, those focused on human factors considerations in implementing RTLS is lacking. In response, we present preliminary findings from a rapid scoping review of factors related to implementing RTLS in healthcare environments, with a specific focus on impact to healthcare workers. We conducted keyword searches of databases such as CINAHL, EI Engineering Village, Scopus, IEEE, Web of Science, and several ProQuest journals between July and September 2022. The results were screened to identify results pertaining specifically to the experience of implementing RTLS in recent years. The extracted studies offer insight into the human factors that affect the implementation and use of this technology. Namely, the literature points to undesirable outcomes that occur when organizational efficiency is emphasized over providing demonstrable benefits to workers. Conversely, successful implementations are shown to feature increased worker involvement in the design process and increased communication and training following implementation. Further, the reviewed literature supports the involvement of human factors practitioners in future research activities investigating RTLS implementation and its impact on hospital infrastructure and operations.
实时定位系统（RTLS）正在医疗环境中迅速被采用，用于监测或跟踪患者、工人、设备、用品等，许多研究都在讨论这一新兴技术的影响。然而，缺乏对此类研究的更全球化的看法，即在实施RTLS时关注人为因素的研究。作为回应，我们提出了在医疗环境中实施RTLS相关因素的快速范围审查的初步结果，特别关注对医护人员的影响。2022年7月至9月，我们对CINAHL、EI Engineering Village、Scopus、IEEE、Web of Science和几本ProQuest期刊等数据库进行了关键词搜索。对结果进行了筛选，以确定与近年来实施RTLS的经验具体相关的结果。提取的研究深入了解了影响这项技术实施和使用的人为因素。也就是说，文献指出，当强调组织效率而不是为员工提供可证明的利益时，会出现不理想的结果。相反，成功的实施表明，工人在设计过程中的参与度增加，实施后的沟通和培训也增加。此外，回顾的文献支持人为因素从业者参与未来的研究活动，调查RTLS的实施及其对医院基础设施和运营的影响。
{"title":"Implementation and Use of Real-Time Location Systems in Hospital Environments – Rapid Scoping Review of Human Factors Considerations","authors":"Piers Waldie, Maryam Attef, Chantal M. J. Trudel, A. Chan, Bruce Wallace","doi":"10.1177/2327857923121038","DOIUrl":"https://doi.org/10.1177/2327857923121038","url":null,"abstract":"Real-Time Location Systems (RTLS) are rapidly being adopted in healthcare environments to monitor or track patients, workers, equipment, supplies and more, with numerous studies discussing the impact of this emerging technology. However, a more global view of such studies, those focused on human factors considerations in implementing RTLS is lacking. In response, we present preliminary findings from a rapid scoping review of factors related to implementing RTLS in healthcare environments, with a specific focus on impact to healthcare workers. We conducted keyword searches of databases such as CINAHL, EI Engineering Village, Scopus, IEEE, Web of Science, and several ProQuest journals between July and September 2022. The results were screened to identify results pertaining specifically to the experience of implementing RTLS in recent years. The extracted studies offer insight into the human factors that affect the implementation and use of this technology. Namely, the literature points to undesirable outcomes that occur when organizational efficiency is emphasized over providing demonstrable benefits to workers. Conversely, successful implementations are shown to feature increased worker involvement in the design process and increased communication and training following implementation. Further, the reviewed literature supports the involvement of human factors practitioners in future research activities investigating RTLS implementation and its impact on hospital infrastructure and operations.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"164 - 168"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46406190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121039
P. Tremoulet
ECRI, a non-profit dedicated to advancing effective, evidence-based healthcare globally, has been evaluating medical devices for over a half century. Project officers develop evaluation criteria and then perform laboratory tests to assess device performance, safety, and reliability. To help incorporate usability assessments into ECRI’s evaluations, a human factors consultant provided guidance on selecting assessment technique(s) based upon the type of device being evaluated, the nature of the environment in which it is used (e.g. operating room, intensive care patient area, nursing station), the target user population, and the resources available to support the evaluation. The consultant also developed a decision-tree to help ECRI project officers select among seven freely-available standardized usability questionnaires.
{"title":"Integrating Usability Assessments into Medical Device Evaluations","authors":"P. Tremoulet","doi":"10.1177/2327857923121039","DOIUrl":"https://doi.org/10.1177/2327857923121039","url":null,"abstract":"ECRI, a non-profit dedicated to advancing effective, evidence-based healthcare globally, has been evaluating medical devices for over a half century. Project officers develop evaluation criteria and then perform laboratory tests to assess device performance, safety, and reliability. To help incorporate usability assessments into ECRI’s evaluations, a human factors consultant provided guidance on selecting assessment technique(s) based upon the type of device being evaluated, the nature of the environment in which it is used (e.g. operating room, intensive care patient area, nursing station), the target user population, and the resources available to support the evaluation. The consultant also developed a decision-tree to help ECRI project officers select among seven freely-available standardized usability questionnaires.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"169 - 173"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45814093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121052
Andrea Macedo Salas, A. McLaughlin, Landon Grace, M. Mayorga, J. M. G. Sepulveda, S. Fransen, Tianyu Wang
Diabetic Retinopathy (DR) is the main contributor to adult blindness in America. When detected on time, treatment can avoid severe sight loss 95% of the time (Fong et al., 2004). However, only 50% of people with diabetes get screened yearly, making early intervention difficult (Lee, et al., 2003). There is a need to understand how the systems for DR screenings can be designed to comply with the patient's needs, for which it is necessary to understand the user and the factors that affect their behavior. We created a questionnaire from barriers and motivators found in interviews with persons with diabetes regarding their yearly screenings (Salas, et.al., 2022) based on Ajzen’s (2006a) Constructing a Theory of Planned Behavior Questionnaire. The questionnaire measured the influence of attitudes, social norms, and perceived control on screening for DR. This study will add to the current body of literature by helping to identify where to focus efforts when creating systems for DR screening.
{"title":"Identifying Barriers and Motivators in Diabetic Eye Examination to Design Medical Screening Systems","authors":"Andrea Macedo Salas, A. McLaughlin, Landon Grace, M. Mayorga, J. M. G. Sepulveda, S. Fransen, Tianyu Wang","doi":"10.1177/2327857923121052","DOIUrl":"https://doi.org/10.1177/2327857923121052","url":null,"abstract":"Diabetic Retinopathy (DR) is the main contributor to adult blindness in America. When detected on time, treatment can avoid severe sight loss 95% of the time (Fong et al., 2004). However, only 50% of people with diabetes get screened yearly, making early intervention difficult (Lee, et al., 2003). There is a need to understand how the systems for DR screenings can be designed to comply with the patient's needs, for which it is necessary to understand the user and the factors that affect their behavior. We created a questionnaire from barriers and motivators found in interviews with persons with diabetes regarding their yearly screenings (Salas, et.al., 2022) based on Ajzen’s (2006a) Constructing a Theory of Planned Behavior Questionnaire. The questionnaire measured the influence of attitudes, social norms, and perceived control on screening for DR. This study will add to the current body of literature by helping to identify where to focus efforts when creating systems for DR screening.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"232 - 237"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46257733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121005
T. Hale, R. F. L. Azevedo, K. Sun, Wendy A Rogers
We describe a method of selecting and organizing tasks for summative testing of a new mobile health (mHealth) app by older adults. Summative evaluations of mobile health apps often focus on “ease of use” assessed by time to complete tasks and the number of use errors. This is not an optimal approach for older users who are more likely to have slower response times and be less experienced with these technologies. In testing with older users, it is important to incorporate the expected process of learning a new app without the use of training or extensive instructions. We drew on the theories of Mastery Learning, Cognitive Load, and Teach to Goal to inform our selection of tasks and the organization of task scenarios to better simulate the users’ patterns of exploration, learning, and initial use of a mobile app. This research has general relevance for human factors professionals involved in planning, conducting, and reporting the findings from summative evaluations for a broad range of mHealth apps and user groups.
{"title":"Developing a Theory-Based Summative Testing Approach to Evaluate a Mobile Health App for Older Adults","authors":"T. Hale, R. F. L. Azevedo, K. Sun, Wendy A Rogers","doi":"10.1177/2327857923121005","DOIUrl":"https://doi.org/10.1177/2327857923121005","url":null,"abstract":"We describe a method of selecting and organizing tasks for summative testing of a new mobile health (mHealth) app by older adults. Summative evaluations of mobile health apps often focus on “ease of use” assessed by time to complete tasks and the number of use errors. This is not an optimal approach for older users who are more likely to have slower response times and be less experienced with these technologies. In testing with older users, it is important to incorporate the expected process of learning a new app without the use of training or extensive instructions. We drew on the theories of Mastery Learning, Cognitive Load, and Teach to Goal to inform our selection of tasks and the organization of task scenarios to better simulate the users’ patterns of exploration, learning, and initial use of a mobile app. This research has general relevance for human factors professionals involved in planning, conducting, and reporting the findings from summative evaluations for a broad range of mHealth apps and user groups.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"17 - 18"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46980086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121037
Sheryl Krause, D. Dulak
Clinicians increasingly rely on technology designed for efficiency, ease of use, and patient safety; this is especially true for large volume infusion pumps. Drug Error Reduction Systems administered via smart infusion pumps offer beneficial safety options for intravenous medication administration, though they may increase complexity. Fort HealthCare successfully implemented smart pump technology designed by a new vendor (Ivenix, Inc.), including eventual integration with the electronic health record, in an expedited timeline through continual collaboration with key stakeholders and ongoing quality improvement.
{"title":"From Discovery to Implementation and Interoperability of a New Smart Infusion Pump Designed for Usability and Patient Safety","authors":"Sheryl Krause, D. Dulak","doi":"10.1177/2327857923121037","DOIUrl":"https://doi.org/10.1177/2327857923121037","url":null,"abstract":"Clinicians increasingly rely on technology designed for efficiency, ease of use, and patient safety; this is especially true for large volume infusion pumps. Drug Error Reduction Systems administered via smart infusion pumps offer beneficial safety options for intravenous medication administration, though they may increase complexity. Fort HealthCare successfully implemented smart pump technology designed by a new vendor (Ivenix, Inc.), including eventual integration with the electronic health record, in an expedited timeline through continual collaboration with key stakeholders and ongoing quality improvement.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"160 - 163"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44359583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121051
Riley Young, E. Papautsky, H. Davies, Justinn M Tanem, M. Scanlon
This paper investigates the relationship between knowledge of baseline heart rate and shock recognition in pediatric patients. Through surveying attending physicians and advanced practice providers using a prospective survey tool, we demonstrate that providers are more likely to accurately identify shock when there is knowledge of the patient’s baseline heart rate. These preliminary findings have the potential to inform changes to documentation and the electronic health record (EHR) to make this information more accessible, while also informing future studies aimed at improving clinical outcomes for these high-risk patients.
{"title":"Context Matters: Knowledge of baseline heart rate improves pediatric shock recognition","authors":"Riley Young, E. Papautsky, H. Davies, Justinn M Tanem, M. Scanlon","doi":"10.1177/2327857923121051","DOIUrl":"https://doi.org/10.1177/2327857923121051","url":null,"abstract":"This paper investigates the relationship between knowledge of baseline heart rate and shock recognition in pediatric patients. Through surveying attending physicians and advanced practice providers using a prospective survey tool, we demonstrate that providers are more likely to accurately identify shock when there is knowledge of the patient’s baseline heart rate. These preliminary findings have the potential to inform changes to documentation and the electronic health record (EHR) to make this information more accessible, while also informing future studies aimed at improving clinical outcomes for these high-risk patients.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"229 - 231"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43545863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121025
A. Tabaie, A. Fong
Patient safety event reporting systems (PSRS) aim to identify safety hazards by encouraging hospital staff to report adverse events, errors, and potential errors in the healthcare system. PSRS collect different information regarding a safety event such as contributing factors and general event types. Users select contributing factors and general event types of a safety incident from predefined lists; therefore, most frequent general event types and contributing factors are commonly recorded together. Contributing factors are often related to the leading cause of an unsafe condition; therefore, identifying contributing factors can help with detecting and mitigating safety issues. In this study, we identified the general event types and contributing factors which were frequently recorded together. We calculated point-wise mutual information (PMI) between each pair to find the association between a contributing factor and a general event type. Our analysis demonstrated strong association between general event type and contributing factors which were most frequently recorded together. Fall and lost/impaired balance (PMI=15.12), skin/tissue and friction/shear (PMI=14.32), and blood bank and patient/sample incorrectly identified (PMI=13.78) were the three pairs of general event type and contributing factors which presented strong association.
{"title":"Analysis of General Event Types and Contributing Factors in Patient Safety System Data","authors":"A. Tabaie, A. Fong","doi":"10.1177/2327857923121025","DOIUrl":"https://doi.org/10.1177/2327857923121025","url":null,"abstract":"Patient safety event reporting systems (PSRS) aim to identify safety hazards by encouraging hospital staff to report adverse events, errors, and potential errors in the healthcare system. PSRS collect different information regarding a safety event such as contributing factors and general event types. Users select contributing factors and general event types of a safety incident from predefined lists; therefore, most frequent general event types and contributing factors are commonly recorded together. Contributing factors are often related to the leading cause of an unsafe condition; therefore, identifying contributing factors can help with detecting and mitigating safety issues. In this study, we identified the general event types and contributing factors which were frequently recorded together. We calculated point-wise mutual information (PMI) between each pair to find the association between a contributing factor and a general event type. Our analysis demonstrated strong association between general event type and contributing factors which were most frequently recorded together. Fall and lost/impaired balance (PMI=15.12), skin/tissue and friction/shear (PMI=14.32), and blood bank and patient/sample incorrectly identified (PMI=13.78) were the three pairs of general event type and contributing factors which presented strong association.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"103 - 107"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49151220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121015
Olivia K. Hernandez, E. Patterson
It is necessary to educate medical students to prepare them for the healthcare world they will enter upon completion of their training. This pertains to not only the content of the education, but also the experiences during the instruction, and the application of the learning. However, during their time in training, a student will likely not encounter all the ailments that they will while working. This means that their education should be supplemented to help them be better prepared. We propose augmented reality (AR) virtual patients as a method to assist in the delivery of this supplementation. This paper’s focus is on enhancing the usefulness of AR by providing learners with interactions with a variety of virtual patients. The target audience for this topic includes medical educators, medical school students, residents, educators interested in AR, and designers of educational AR systems. The mentioned topics can even apply to continuing education or refresher courses for physicians. A review of aspects that can allow AR to be more immersive and beneficial to those learning about various ailments is provided. Elements of AR for medical education training are discussed to enhance the relevance and applicability of the learning experience. These include presenting multiple simultaneous ailments and the ability to modify AR patient characteristics, which can be accomplished more quickly and with more possibilities than when using manikins.
{"title":"Augmented Reality for Immersive and Enhanced Medical Education","authors":"Olivia K. Hernandez, E. Patterson","doi":"10.1177/2327857923121015","DOIUrl":"https://doi.org/10.1177/2327857923121015","url":null,"abstract":"It is necessary to educate medical students to prepare them for the healthcare world they will enter upon completion of their training. This pertains to not only the content of the education, but also the experiences during the instruction, and the application of the learning. However, during their time in training, a student will likely not encounter all the ailments that they will while working. This means that their education should be supplemented to help them be better prepared. We propose augmented reality (AR) virtual patients as a method to assist in the delivery of this supplementation. This paper’s focus is on enhancing the usefulness of AR by providing learners with interactions with a variety of virtual patients. The target audience for this topic includes medical educators, medical school students, residents, educators interested in AR, and designers of educational AR systems. The mentioned topics can even apply to continuing education or refresher courses for physicians. A review of aspects that can allow AR to be more immersive and beneficial to those learning about various ailments is provided. Elements of AR for medical education training are discussed to enhance the relevance and applicability of the learning experience. These include presenting multiple simultaneous ailments and the ability to modify AR patient characteristics, which can be accomplished more quickly and with more possibilities than when using manikins.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"57 - 60"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47841136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121009
Eugene M. Cox, M. Hasegawa-Johnson, S. Bhat, Mukhilshankar Umashankar, H. Lane, Dan Morrow
The COVID-19 Pandemic has required everyone to understand and respond to the ever-evolving threats during daily life. The overall goal of our work is to develop a system based on an interactive conversational agent that functions as a ‘risk counselor’ by providing personalized information to people who have concerns about the risk of COVID infection when participating in daily situations. Such a system could also be useful for people who have concerns about other kinds of infection (e.g., HIV), and more broadly, risk in other domains (e.g., radon exposure in the home). As an initial step, we conducted MTurk surveys to elicit people’s concerns about COVID risk in daily situations. A key takeaway from this study is that when designing an agent, there needs to be a better framing of risk-related recommendations about daily situations, which may be particularly effective for educating people about the risk and encouraging actions that address risk. This framing should also address diverse user goals, including emotional responses, uncertainty, planning, and opinions about these situations.
{"title":"The Importance of Diverse User Goals When Designing an Automated COVID Risk Counselor","authors":"Eugene M. Cox, M. Hasegawa-Johnson, S. Bhat, Mukhilshankar Umashankar, H. Lane, Dan Morrow","doi":"10.1177/2327857923121009","DOIUrl":"https://doi.org/10.1177/2327857923121009","url":null,"abstract":"The COVID-19 Pandemic has required everyone to understand and respond to the ever-evolving threats during daily life. The overall goal of our work is to develop a system based on an interactive conversational agent that functions as a ‘risk counselor’ by providing personalized information to people who have concerns about the risk of COVID infection when participating in daily situations. Such a system could also be useful for people who have concerns about other kinds of infection (e.g., HIV), and more broadly, risk in other domains (e.g., radon exposure in the home). As an initial step, we conducted MTurk surveys to elicit people’s concerns about COVID risk in daily situations. A key takeaway from this study is that when designing an agent, there needs to be a better framing of risk-related recommendations about daily situations, which may be particularly effective for educating people about the risk and encouraging actions that address risk. This framing should also address diverse user goals, including emotional responses, uncertainty, planning, and opinions about these situations.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"35 - 39"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42153549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-01DOI: 10.1177/2327857923121041
Alexis M. DiBello, P. Thai, Kathren Pavlov, F. Montalvo, D. McConnell, J. Smither
As COVID-19 cases continue to be prevalent, at-home testing for the illness will continue to be in demand. At-home testing is convenient as results are obtained quickly and often at a lower cost. This study utilized Nielsen’s Ten Usability Heuristics to evaluate at-home COVID-19 test kits, with consideration given to older users when applicable. Understanding whether users can correctly use and interpret these tests is critical to ensure the kits provide accurate results and to ensure user trust. Results of our analysis showed that there is a need for at-home COVID-19 test kits to improve the way results are presented and implement more error prevention techniques. In regards to older users, the kits would benefit from clearing up ambiguities which require reference materials, accommodating users with contrast sensitivity difficulties, and ensuring that the test kit products are easy to manually handle. While the kits have acceptable usability, improvements to the usability of COVID-19 at-home test kits will lead to lower user errors and improved result accuracy.
{"title":"A Heuristic Analysis of Covid-19 At-Home Test Kits’ Usability","authors":"Alexis M. DiBello, P. Thai, Kathren Pavlov, F. Montalvo, D. McConnell, J. Smither","doi":"10.1177/2327857923121041","DOIUrl":"https://doi.org/10.1177/2327857923121041","url":null,"abstract":"As COVID-19 cases continue to be prevalent, at-home testing for the illness will continue to be in demand. At-home testing is convenient as results are obtained quickly and often at a lower cost. This study utilized Nielsen’s Ten Usability Heuristics to evaluate at-home COVID-19 test kits, with consideration given to older users when applicable. Understanding whether users can correctly use and interpret these tests is critical to ensure the kits provide accurate results and to ensure user trust. Results of our analysis showed that there is a need for at-home COVID-19 test kits to improve the way results are presented and implement more error prevention techniques. In regards to older users, the kits would benefit from clearing up ambiguities which require reference materials, accommodating users with contrast sensitivity difficulties, and ensuring that the test kit products are easy to manually handle. While the kits have acceptable usability, improvements to the usability of COVID-19 at-home test kits will lead to lower user errors and improved result accuracy.","PeriodicalId":74550,"journal":{"name":"Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. International Symposium of Human Factors and Ergonomics in Healthcare","volume":"12 1","pages":"179 - 183"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43285617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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