Knowing the health services from previous work experience is an asset when representing the interests of patients. But how to do this in a comprehensive way is always a problem, says Margaret Bode, Chief Officer, Blackpool Wyre & Fylde CHC.
Knowing the health services from previous work experience is an asset when representing the interests of patients. But how to do this in a comprehensive way is always a problem, says Margaret Bode, Chief Officer, Blackpool Wyre & Fylde CHC.
Managing Change was the title of this year's IHSM Annual Conference, held in Birmingham on 9/11 June. One of the most important events in the year for health services managers, a record 1300 people attended to discuss the change in health services in the UK and beyond.
In March, Tim Matthews was appointed Chief Executive of Guy's & St Thomas' Hospital Trust, effective from 1 April. It's the largest trust in the UK, with a budget of 240m, and at the heart of developments in the capital.
The concept of health gain is growing in the NHS; The Health of the Nation is the first national strategy to set targets for health gain. The initiative holds implications for change for NHS managers in the way in which they perceive their task and the way in which they manage.
Purchaser and provider managers alike want to know that they are getting value for money; purchasers will require information about service effectiveness and cost effectiveness, and will increasingly monitor the extent to which provider planning strategies and management practices reflect the best use of this information. Catherine Kyle provides some guidelines for auditing effectiveness internally.
In the NHS hospital environment, people tend to be discouraged by the seemingly unsupported cost figures associated with IT. After the successful implementation of an IT system at the Wirral Hospital NHS Trust, IT Manager, Alan Spours, argues that cost figures have to be seen in the context of deliverable cost benefits and the ability of IT to offer significant returns in the form of improved levels of care.
As a result of the reforms, provider units have to compete for contracts from HAs and GPFHs; the function of marketing has an outside focus in understanding, communicating with and providing for customers, and the internal role of ensuring services meet customers' needs. Humphrey Bourne and Christine Miles examine the marketing role in the NHS.
Risk management is a relatively new concept in the National Health Service. David Bowden explains why, and describes what is being done to address this fundamental issue for all providers of health care.
Palliative care may not seem the highest of priorities; it is sometimes thought of as a 'luxury' to be paid for privately while the NHS picks up the 'public' cost of acute medicine. But anyone who has witnessed or experienced the work of palliative care teams would be dissuaded from these views.
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